Modern Insurance Magazine Issue 60

More documents

Recommendations

Info

INVESTIGATION WITH REAL INSIGHT It’s not by chance that RGI Solutions has grown to become one of the UK’s leading independent insurance investigation specialists. When we set out in business back in 1990, our mantra was simple: ‘to provide integrity, reliability, insight, value and quality in everything we do’. TAILORED SOLUTIONS AT YOUR SERVICE About Us Today, with leading insurance companies, solicitors, self-insurers and claims handling companies among our clients, our founding principles remain just as important to us as they did all those years ago. Proud of our heritage, clear fixedprice services and outstanding fraud savings rate, we deliver exceptional value. Believing that being ‘good’ really isn’t good enough, we view the service level agreement we establish with each client as the absolute minimum standard we must achieve. 0161 486 0100 Our portfolio of services is regularly reviewed to ensure we provide comprehensive, up-to-date and effective investigation solutions. Most importantly, each service is tailored to clients’ specific needs and fully compliant with the jurisdiction in which we operate. THE INTELLIGENT CHOICE With highly experienced, qualified and licensed investigators, sophisticated information databases and a management team made up of leading counter-fraud specialists, we offer true insight, capability and expertise. Understanding that speed is always of the essence, we offer a rapid response. The Intelligent Choice Integrity, reliability, insight, value and quality Address : The Chambers, 44 Station Road, Cheadle Hulme, SK8 7AB Mailbox : sales@rgisolutions.co.uk
EDITORIAL BOARD Our Response to Catastrophic Claims Every incident and every claim that we are involved with has the potential to be catastrophic to someone. Nationwide Vehicle Assistance pride themselves in providing a total support solution to all stakeholders in these situations, from insurers and vehicle manufacturers to drivers and policyholders. Incidents involving chemicals and hazardous goods have the potential to be some of the most catastrophic situations within our remit. Nationwide Chemical Assistance is our specialist division, and we’re proud to say that it remains one of Europe’s largest recovery solution companies in this sector. Our network of audited businesses and qualified ADR licensed drivers have vast experience of incident handling, and we also employ our own Dangerous Goods Safety Advisers. Ongoing training is essential, with every qualified driver working towards 35 hours of CPC training to maintain their license and remain fully competent in their duties. ADR licenses are renewed every 5 years. For our corporate customers, we are acutely aware of our responsibilities around protecting and upholding their brand values and standards. As such, our recovery agents are regularly instructed to ensure that these requirements are met at all times. This ethos translates into industry-leading response times and an unrivalled level of customer care. Our on-the-scene image capture capability underpins the vital role we play at an incident; API links with customer systems to speed up the notification process and eliminate the need for double keying. All of these processes have a positive impact in the handling of potentially catastrophic claims. We regularly hold customer demonstration days to present our range of services and our response to major incidents. These are delivered to fuel companies, a range of emergency services and recovery operators. We welcome insurance companies and other key industry stakeholders to attend and observe our demonstration days too. For drivers and policyholders, any form of accident is likely to feel catastrophic. Our core team and our wider network of agents are understanding and empathetic to the nature of this stress. With a typical response time of just 55 minutes after FNOL, and with our quick and efficient communications, we do everything we can to put drivers at ease. If they are unable to continue their journey, Nationwide Vehicle Assistance will arrange onward transport to their destination or even overnight accommodation if required. To find out how we can help your customers, please contact the team at sales@nwva.co.uk or by telephone on 01621 730039. Mick Jennings, Managing Director, Nationwide Vehicle Assistance (NWVA) Navigating the Skills Gap The skills gap in the accident repair industry has been a major challenge for many years, although Gemini Accident Repair Centres are transforming that. Rewind to 2017. An aging technician demographic, combined with a lack of investment in training and recruiting, had led to a massive shortage of skilled staff in the sector. As a business and an industry, change needed to happen fast. At Gemini, we accelerated the adoption of a training team, a team that has now grown to cover all fundamentals necessary to bodyshops and future technology advancements. This team initially began mentoring apprenticeship routes to guide young talent entering the industry into life-long careers, but now it oversees the project of retaining and developing existing talent, maintaining required skill sets. A key aspect of this ensures that developments in technology advance hand in hand with the skills required by technicians and vehicle damage assessors. There was an initial battle in the skills gap environment, where most industry experts battled with how to make impactful and necessary changes. Our relationships are key at Gemini, working alongside partnerships such as EMTEC (part of Nottingham College), and AutoRaise, the industry charity for apprenticeships. We made it a priority to work alongside partners with the same thirst for making change around education and development. Year after year, we have recycled this strategy of navigating the skills gap. Following the success of our Multi-Skilled Technician and Vehicle Damage Assessor apprenticeships, we continue to bridge the skills gap and progress to the next rung of the ladder, with a present focus on centralising our recruitment plans. This means that roles are quicker to fill, and we can turn our heads to a talent pool of staff who have an impressive list of skills across multiple disciplines. Ongoing advancements in the repair world will continue to bring around fresh challenges, as well as opportunities. It’s all about being prepared and ready to invest in managing change, starting with the people. Yes, technology is evolving, but so are we. Dave Sargeant, Managing Director, Gemini Accident Repair Solutions MODERN INSURANCE | 29
Page 1 and 2: ISSUE 60 ISSN 2515-3803 Risky Busin
Page 3 and 4: WELCOME Hello readers, Welcome to I
Page 5 and 6: 8 12 14 17 33 30 32 43 45 47 48 Ins
Page 7 and 8: EUROPCAR NEW BRAND BLOCK Color grad
Page 9 and 10: INSIGHT These events openly challen
Page 11 and 12: INSIGHT THE NECESSARY ROLE OF INSUR
Page 13 and 14: INTERVIEWS Kirsten Mitchell-Wallace
Page 15 and 16: INTERVIEWS solutions, particularly
Page 17 and 18: EDITORIAL BOARD Supporting Vulnerab
Page 19: EDITORIAL BOARD Preparing for Clima
Page 22 and 23: Helping businesses make better deci
Page 25 and 26: EDITORIAL BOARD Steering our global
Page 27: EDITORIAL BOARD Paving the Way for
Page 31 and 32: EDITORIAL BOARD Rising to the Chall
Page 33 and 34: ASSOCIATIONS ASSEMBLE ASSOCIATIONS
Page 35 and 36: ASSOCIATIONS ASSEMBLE Sue Brown Tit
Page 37: ASSOCIATIONS ASSEMBLE Jonathan Scar
Page 41 and 42: ASSOCIATIONS ASSEMBLE Dr Matthew Co
Page 43 and 44: FEATURES Building Trust through Res
Page 45 and 46: FEATURES Making Efficiency Gains in
Page 47 and 48: FEATURES Chemistry for a Sustainabl
Page 49 and 50: FEATURES participants in the GTA mu
Page 51 and 52: ARTICLE 3 Mind the Protection Gap M
Page 53 and 54: FEATURES In Conversation with… So
Page 55: FEATURES A New Climate For Claims T
Page 58 and 59: The colourful way to be green. The
Page 60 and 61: MCA2023 Results INSURER OF THE YEAR
Page 62 and 63: MCA2023 “My highlight of the nigh
Page 65 and 66: INSURTECH INSUR. TECH. TALK MODERN
Page 67 and 68: INSURTECH CLARA Analytics CLARA Ana
Page 69 and 70: INSURTECH innovation, but given the
Page 71 and 72: Verisk insured. Hi Bill, great to s
Page 73: INSURTECH EDITORIAL BOARD WELCOME t
Page 77: INSURTECH Catastrophe and Climate:
Page 81 and 82:
INSURTECH André Symes, Group CEO,
show all

Modern Insurance Magazine Issue 60

Create successful ePaper yourself

Delete template?

Save as template?