Modern Insurance Magazine Issue 60

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INFINITE POSSIBILITIES Solutions and processes are constantly evolving, embracing the digital evolution whilst ensuring the customer and end user needs are held in perfect balance. Consistency in system compatibility provides better ways of working, greater operational efficiencies, propagating open collaboration, empowering limitless users to confidently engage with our solutions. Increasing responsiveness, interaction, productivity, and customer retention. Combining our repair and service solutions with our digital platforms and proven technologies via agile connections, delivers greater scalability, higher availability, superb resilience, world class security and limitless opportunities. Analysing and understanding market trends is key to our R&D, in house development enhancing our solutions, to anticipate and solve the challenges faced by insurers, repairers, and customers today and tomorrow, through seamless collaboration of systems to reduce complexity, effort and cost. In a world of finite problems, we bring infinite solutions together. The Vizion team has decades of industry and digital experience, expertise in all areas, working in symmetry to understand and deliver cutting edge solutions, specific to our partner and customer needs. Vizion prides itself on the application of new thinking to change and improve processes to deliver outcomes for a newer world. www.vizionnetwork.co.uk VizionNet vizionnetwork vizion-network vizionnet
FEATURES Chemistry for a Sustainable Future: Q&A with Grant Dempsey Modern Insurance Magazine were delighted to welcome BASF Automotive Refinish UK & Ireland as our Headline Sponsor at this year’s Modern Claims Awards. We sat down with Grant Dempsey, Sales Manager – Distribution, to discuss sustainability, innovation, and how their work feeds into the overall aims of the motor repair sector. Hi Grant - let’s kick things off by talking about sustainability and climate! What’s your current focus when Q it comes to sustainability, and how is BASF working to achieve net-zero emissions? AAt BASF, our goal is net-zero emissions by 2050. How’s that possible for a company in the energy-intensive chemical industry? It’s ambitious, for sure. But we’re confident we can get there. That’s because we’re leaving no stone unturned in our pursuit for change, questioning everything that can be questioned and finding inspiration in surprising places. We have an established track record in reducing our global CO2 emissions. Since 1990, we’ve almost halved them, and by 2030, we want to reduce our emissions by a quarter compared to 2018. By 2050, in accordance with the Paris Climate Agreement, we’re aiming for net-zero CO2 emissions. We’ve set a benchmark in achieving climate protection targets with our BASF Carbon Management Program, and we’re also aiming towards a Circular Economy with our ChemCycling approach. We also co-founded the Alliance to End Plastic Waste, a global effort to end plastic waste in the environment. This is how we understand our corporate purpose - ‘we create chemistry for a sustainable future’. Q What’s new for BASF in the world of innovation? AInnovation made BASF the leading chemical company. Today, our customers and wider society are both looking for innovative solutions more than ever. We all need answers for problems like climate change, scarcity of resources, and marine littering. As the most innovative chemical company, we take a special responsibility here, because innovations based on chemistry are the key to those answers. In 2023, we’re proudly leading the way with our highly-anticipated Glasurit® 100 Line basecoat system. Exceeding all global VOC requirements, Glasurit 100 Line is already proving to be an absolute winner in the field. With Glasurit 100 Line, leading body shops in our industry can now make the environmentally-responsible choice when it comes to automotive repairs. At BASF, our innovative power is based on efficient research and development. We build on our Know How Verbund: the great creativity, the specific skills, and the broad knowledge of our networks. It’s all about developing solutions together for a sustainable future. Join us in our efforts to innovate; we welcome your expertise and opportunities for external collaboration in our fight against ongoing challenges! QBASF has won its fair share of awards and accolades in recent months, which is fantastic! Tell us more about these achievements… ALast October, we won the 2022 British Coatings Federation Sustainable Innovation Manufacturer Award with our waterborne basecoat system AGILIS® by R-M®, BASF’s premium refinish brand. The award raises awareness of new developments within the industry towards a more sustainable future, and highlights the significance of the positive impacts made by manufacturers. We couldn’t have been prouder of our win! Just last month, BASF - in collaboration with Pulpex Ltd - picked up the first SCI® Award for Innovation Enabled by Partnership. The underlying mission was to develop a bottle that was renewable, biodegradable, and recyclable through existing paper recycling schemes. The resulting fibre bottle offers brand owners a sustainable, environmentally-friendly alternative. This is such an exciting time for sustainable innovation at BASF. QThat’s great! So, can you give an example of how your award-winning initiatives and products factor into the ecosystem of the motor repair industry? AWell, where do we begin? Our award-winning R-M® AGILIS paint system is the UK’s first waterborne vehicle refinish basecoat system to hold a VOC value below 250 g/L. R-M AGILIS has now revolutionised the global premium automotive refinish market, setting a standard with the highest ecoeffectiveness in the industry. I’d also be remiss to forget BASF’s Biomass Balance Approach. Our products, like R-M Pioneer Series, are manufactured with renewable raw materials. This means less CO2 (over 1,900 tonnes to date), and with initiatives like R-M AGILIS and Pioneer Series, bodyshop businesses can attract new, sustainably-minded customers too. QOn the subject of awards, BASF were recently the Headline Sponsor at our Modern Claims Awards in Liverpool. What did you enjoy most about the evening, and why do you think it was important to sponsor the awards? AIt was a great privilege to be Headline Sponsor for this year’s event. The stunning location and the atmosphere created by the team was particularly enjoyable, and I would personally like to congratulate the winners and all involved in making the event such a success. As a supplier to the collision repair industry, it was important for us to have the opportunity to raise awareness that with each automotive refinish repair utilising our awardwinning eco-effective products, we are progressing towards our climate protection goal, all while supporting our customers on their journey to net-zero. Grant Dempsey, Sales Manager - Distribution, BASF Automotive Refinish UK & Ireland MODERN INSURANCE | 47
Page 1 and 2: ISSUE 60 ISSN 2515-3803 Risky Busin
Page 3 and 4: WELCOME Hello readers, Welcome to I
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Page 11 and 12: INSIGHT THE NECESSARY ROLE OF INSUR
Page 13 and 14: INTERVIEWS Kirsten Mitchell-Wallace
Page 15 and 16: INTERVIEWS solutions, particularly
Page 17 and 18: EDITORIAL BOARD Supporting Vulnerab
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Page 22 and 23: Helping businesses make better deci
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Page 31 and 32: EDITORIAL BOARD Rising to the Chall
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Page 35 and 36: ASSOCIATIONS ASSEMBLE Sue Brown Tit
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Page 41 and 42: ASSOCIATIONS ASSEMBLE Dr Matthew Co
Page 43 and 44: FEATURES Building Trust through Res
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Page 60 and 61: MCA2023 Results INSURER OF THE YEAR
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Page 77: INSURTECH Catastrophe and Climate:
Page 81 and 82: INSURTECH André Symes, Group CEO,

Modern Insurance Magazine Issue 60

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