WiLAT Survey Report 2023
Survey of Women in Logistics and Transport (WiLAT)
Survey of Women in Logistics and Transport (WiLAT)
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25 Women in Logistics and Transport – <strong>2023</strong> <strong>Survey</strong><br />
Figure 9: Staff Turnover Rate by Function 2018-2021<br />
22%<br />
20%<br />
18%<br />
16%<br />
14%<br />
12%<br />
10%<br />
8%<br />
6%<br />
4%<br />
2%<br />
0%<br />
2018 2019 2020 2021<br />
Customer Service Sales & Marketing Enabling Functions Operations Engineering<br />
Turnover Rate<br />
by Position<br />
Managerial<br />
2018 2019 2020 2021 Average<br />
6.2 4.2 6.6 6.8 6.0<br />
position<br />
Non-Managerial<br />
position<br />
10.0 11.1 8.0 23.2 13.1<br />
The turnover rate by managerial position was 6.0% on average. For non-managerial<br />
positions, the turnover rate was 13.1% on average and as high as 23.2% in 2021. Thus,<br />
most of the organizations expressed that they were facing pressure in front-line staff<br />
recruitment.
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