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OUR SERVICES INCLUDE<br />
Hardware or software maintenance and repairs<br />
User account support including password reset for laptop<br />
account and e-mail account<br />
Operating system and software support<br />
Warranty repairs (we DO NOT cover water damage and theft)<br />
Managing laptop tracking services<br />
Basic troubleshooting<br />
Printing issues<br />
TO KNOW... TO LOVE... TO SERVE...<br />
HELP DESK PROCEDURES<br />
The student identifies a problem to the worker on duty.<br />
With teacher permission (if in class), the student MUST<br />
bring the laptop to the CHD.<br />
A CHD assistant will attempt to fix the problem while the<br />
student waits.<br />
If the problem requires time at the CHD, then the assistant<br />
will fill out a “Help Desk Note” with as much diagnostic<br />
information as necessary.<br />
If a loaner is needed, a CHD assistant will assist the student.<br />
When the laptop is fixed, the CHD will contact the student,<br />
and they can come pick up their computer.<br />
Student Health<br />
Every <strong>GCA</strong> student must have their medical history profile<br />
completed and on file before registration. • All illnesses and<br />
injuries occurring at school or school events must be reported<br />
to the school nurse. • Dorm students on sick list must remain<br />
in the dorms as instructed by the nurse or dean. They will<br />
not be allowed to attend events or recreational time that day.<br />
Meals will be delivered to students in their dorms. • If a dorm<br />
student is ill, they must be evaluated by the deans or school<br />
nurse to determine if they should be placed on sick list. • If a<br />
village student is ill, the parent or guardian must contact the<br />
attendance office for the student to be excused from school and<br />
placed on sick list. • No student may put themselves on sick<br />
list. Absences may not be excused. • All students on sick must<br />
notify their employers and contact teachers about making up<br />
missed assignments. • A student is cleared once fever free for<br />
24 hours without fever-reducing medication and with symptom<br />
improvement.<br />
DOROTHY SELF,<br />
WHNP-BC, MSN<br />
Nurse<br />
(706) 629-4591, ext. 4041<br />
HOURS<br />
MONDAY – THURSDAY<br />
7:45 AM – 2:30 PM<br />
FRIDAY<br />
7:45 AM – 1:30 PM<br />
How do you handle<br />
medical emergencies?<br />
Medical emergencies are<br />
handled on an individual<br />
basis, and initially<br />
evaluated by the nurse,<br />
dean, or administrator<br />
on duty. <strong>Parent</strong>s will<br />
be called. Students are<br />
taken to the nearest<br />
medical facility’s emergency<br />
department for<br />
non-life-threatening<br />
emergencies. We call<br />
911 for life-threatening<br />
emergencies.<br />
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