Modern Law Magazine Issue 66

EDITORIAL
BOARD
Productivity
and revenue
unlocked at
your law firm
Digitise and automate core business
processes with Legl’s award-winning
platform. Harness rich data insights,
understand risk and accelerate payments.
Market-leading legal technology to power up your practice today
info@legl.com | www.legl.com/MLM
What’s Love Got
To Do With I.T?
How technology can help firms retain and attract top
legal talent
Amid the cutthroat competition for legal talent, retention
isn’t just a priority—it’s a necessity. MHA’s 2022 Legal
Benchmarking Report reveals that replacing a fee-earner costs
a staggering £85k to £105k. But the true toll? The irreplaceable
expertise, client trust, and institutional knowledge that exits
when talent walks out the door. So, what differentiates the ‘stay
firms’ as termed by Thomson Reuters Institute? Their unyielding
commitment to innovation and technology.
Boost productivity through automation
Automation, especially in KYC and AML checks, curtails IDrelated
interruptions, paving the way for unparalleled legal
service. Clare Barclay, CEO at Microsoft UK, emphasises the
need for organisations to continue to evolve in The Blueprint for
UK Competitiveness. This evolution isn’t just about maintaining
an edge—it’s about magnetising talent.
Opt for integrated systems
Fluid integration of tools into existing systems isn’t a luxury—
it’s an imperative. Smooth integrations eliminate day-to-day
frustrations, by fostering process efficiency and effectiveness.
Turn compliance into peace of mind
Minimise the admin burden on legal professionals by
automating tasks like payment reminders and KYC checks,
attention can firmly remain on client service and billable work—
key drivers of job satisfaction and talent loyalty.
Elevate the client experience
Through our analysis of client payments, we found that about
55% of payments are finalised outside typical office hours.
As one client articulated, “Clients adopted payment links
instantly, saving us 60-70 hours across 600+ payments.” Clients
were effusive, marvelling at the sheer convenience of online
payments. Axiom’s 2023 New Life in the Law Survey Report
reinforces that when clients enjoy smooth interactions, lawyers
find greater joy in their roles.
Conclusion
In today’s legal sector, it’s not just about “what’s love got to do
with I.T?”, but about how deeply technology can resonate. By
harnessing tech that resonates with both legal professionals and
their clients, firms not only promise future-ready, exceptional
services but also stand out as havens for top-tier talent.
www.legl.com
Jack Such,
People Operations &
Talent Lead, Legl
Emma O’Day,
Chief Marketing Officer,
Cashroom
Leadership For The
Younger Generation
At Cashroom, a large part of the organisation is our
young, vibrant and talented team. So, how do the
leaders at Cashroom create a work environment that
resonates with the younger generation?
It’s a continuous challenge, but here are my top tips:
1. Purpose and Values: Younger generations seek work that
aligns with their values. We must clearly define our company’s
mission and values. When our workforce believes in the purpose
of our organization, their engagement and motivation soar.
2. Transparent Communication: Building trust requires open and
transparent communication. We encourage two-way dialogues,
actively listening to our employees’ ideas, concerns, and
feedback. Keeping everyone informed about company progress,
goals, and changes fosters a sense of trust and inclusivity.
3. Empowerment and Autonomy: Effective leaders delegate
responsibilities and provide employees with the freedom to
make decisions within their roles. This sense of ownership and
empowerment leads to increased job satisfaction.
4. Skill Development and Learning Opportunities: Continuous
learning and skill development are paramount to the younger
generation. We invest in training programs, mentorship, and
growth opportunities, demonstrating our commitment to
employee development and retaining top talent.
5. Flexibility and Work-Life Balance: Striking a healthy work-life
balance is highly valued by younger generations. Leaders who
promote flexible work arrangements, remote options, and
policies that support personal well-being create an environment
that respects and values their employees’ lives outside of work.
6. Recognition and Feedback: Regular recognition and constructive
feedback are crucial for motivating and retaining younger
employees. Our managers provide timely feedback, acknowledging
their contributions and boosting morale and job satisfaction.
7. Collaboration and Teamwork: The younger generation thrives
in collaborative work environments. We foster teamwork by
promoting cross-functional collaboration, creating inclusive
spaces for idea sharing.
8. Diversity and Inclusion: Prioritizing diversity and inclusion is a
key focus for the younger generation.
9. Technology Integration: Leveraging technology aligns with the
tech-savvy nature of the younger generation. We invest in tools and
platforms that streamline communication, project management,
and collaboration, enhancing efficiency and productivity.
10. Adaptability and Innovation: Younger employees appreciate
leaders who are adaptable and open to innovation.
11. Social and Environmental Responsibility: Younger
employees are drawn to companies that prioritize social and
environmental responsibility.
In essence, effective leadership for the younger generation
involves creating a workplace that emphasizes purpose,
communication, empowerment, growth, and inclusivity. By
understanding and adapting, we can create an environment
where both our organization and its workforce thrive
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