Highcliffe Coach Holidays 2024 - 1st Edition

General Information 2024
Book with Confidence
The combination of travel services
offered to you is a package within the
meaning of the Package Travel and
Linked Travel Arrangements Regulations
2018.
Therefore, you will benefit from all rights
applying to packages. Highcliffe Coach
Holidays will be fully responsible for the proper performance of the package
as a whole.
Additionally, as required by law, Highcliffe Coach Holidays have protection in
place to refund your payments and, where transport is included in the
package, to ensure your repatriation in the event that they become insolvent.
Highcliffe Coach Holidays are members of the Bonded Coach Holiday Group,
overseen by The Association of Bonded Travel Organisers Trust Limited. This
is a government approved consumer protection scheme. This ensures that in
relation to the coach package holidays described in this brochure (or website)
that a Bond, which may be called upon in the unlikely event of the members
Insolvency, protects the clients' monies. Clients are recommended to inspect
the current membership certificate at our registered office or alternatively go
to www.abtot.com/bch-abtot-members-directory or telephone 0207 7065 5316
to confirm current membership.
Your attention is also drawn to the Bonded Coach Holiday Group Trading
Charter that will apply to these coach package holidays.
Details of the Package Travel and Linked Travel Arrangements Regulations
2018 can be found at The PackageTravel and Linked Travel Arrangements
Regulations 2018 (legislation.gov.uk)
Mr J & Mr S Blackmore trading as Highcliffe Coach Holidays
Of 312 Lymington Road, Highcliffe, Christchurch, BH23 5ET
We like to set out our Terms & Conditions as clearly as possible so you can
have confidence in your holiday booking with us.
GENERAL INFORMATION & ADVICE
We want you to be as happy as possible from the moment you select your
holiday until you return home. Along with the hotels which we use, we try our
very best to make your holiday as enjoyable as possible. To help you to make
the right selection and for what you can expect from us, please take a
moment to read the following points.
LUGGAGE
Due to space & weight restrictions the maximum
suitcase size per person is 70 x 50 x 23cm. The
maximum luggage weight per person is 20kg.
A small separate holdall can also be taken on
board. These restrictions are placed as a
matter of safety and we thank you for your
assistance.
Porterage is provided at some of the hotels
that we use. If not included it is usually
available if required. This may incur a small
additional charge which will need to be paid by
you directly to the hotel.
SEAT ALLOCATION
Seats are allocated on a first come, first served
basis when you book your holiday with us. If you
have specific needs we would advise you to book as early as possible. We
make every effort to abide by these allocations but on occasion, perhaps
when a substitute coach is required, this may not be possible. We shall have
no liability regarding any changes made.
PLEASE NOTE - SEATING PLANS VARY BETWEEN COACHES
4 8 12 16 20
24 30 34 38 42
3 7 11 15 19 23 29 33 37 41
2 6 10 14 18 22 26 28 32 36 40 44
1
5
9
13
17
21
25
27
31
35
39
43
49
48
47
46
45
HOTELS
We offer a range of hotel
accommodation which have different
levels of comfort, facilities and quality.
When selecting your holiday please
ensure that the quality will match your
requirements. This is generally related
to the cost of the holiday but if you have
any specific requirements please talk to
our staff who will be able to help.
Some of our hotels have chosen not to
be members of the RAC/AA and as
such are not star rated. This is not
necessarily an indication of a lower
standard of accommodation.
If you have special requirements please notify us as soon as possible. The
hotel will be notified before your arrival but please remember that rooms are
allocated by the hotels.
Rooms for Single Occupancy are in high demand and very often are sold out.
Some hotels charge a supplement for these rooms, the cost of which is
indicated in this brochure.
We try to indicate all the room and hotel facilities for each hotel within the
information in this brochure but cannot accept liability for any alterations
made by the hotel before our arrival. Sometimes amenities such as swimming
pools and lifts may be out of service whilst entertainment may be curtailed,
altered or cancelled due to hotel number.
Hot drink making facilities are not normally available in Continental hotel
bedrooms but are usually available at the bar/café.
When travelling abroad, you should expect the food to be served in the
national custom and therefore different to British cuisine. For some hotels,
particularly overnight hotels the restaurant will serve a set menu. If, when you
are at the hotel, you require an alternative this is normally available but may
incur an additional cost for you.
These days, many hotels are excellent at providing Special Diets. Please let
us know as soon as possible so they can make preparations early.
Many meals are taken as a group in the restaurants and usually involve
sharing tables with 2 or more other diners in our group.
HOLIDAY ITINERARIES AND SUITABILITY
We pride ourselves on the planning of our holidays to provide an exciting and
enjoyable holiday experience. Many are planned months in advance and may
require adjustment to the itineraries due to changes at destinations or
attractions.
Our itineraries are displayed in the brochure and you should carefully
consider suitability before booking your holiday. You are, of course, quite
welcome not to join any particular excursion during your holiday.
Provided we are informed before departure, we are happy to take manual
walking aids and folding wheelchairs up to 15kg in weight. Unfortunately, we
are not able to carry any electric wheelchairs or scooters, although these are
often available to hire at the destination.
HOLIDAY CANCELLATION
If we have to cancel a holiday this is always done well in advance of your
departure date and a full refund is given.
Due to the contract obligations and financial commitments we have with
hotels if you have to cancel your holiday you will have to pay cancellation
charges. These are based on the following scale depending on how close to
departure we receive your cancellation.
More than 42 days before departure – Deposit only, 41-28 days before
departure – 40%, 27-14 days before departure – 60%, Less than 14 days
before departure – 100%
However, if you do cancel more than 42 days before your departure date we
will transfer your deposit less a £10 per person administration fee to another
holiday currently available.
SPECIAL RULES APPLY TO RIVER CRUISES - CHECK FOR DETAILS
We do advise you to take out travel insurance to cover any of your loses.
LAST MINUTE BARGAINS
If you want to receive last minute bargains, special
offers, extra dates and more please join our
mailing list by either filling in the form on the
website or contacting the office.
SMOKING & ALCOHOL POLICY
We operate a no smoking (including e-cigarettes) and no alcohol on board
policy. We do have regular comfort stops.