PROSPER SPRING DIGITAL
Black Country Chamber of Commerce membership magazine; business advice and information
Black Country Chamber of Commerce membership magazine; business advice and information
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
THE REGION’S LONGEST-RUNNING BUSINESS PUBLICATION<br />
BLACK COUNTRY<br />
<strong>PROSPER</strong><br />
<strong>SPRING</strong> 2024<br />
Aiming for the top<br />
How training has boosted four young professionals’ careers
WELCOME TO <strong>PROSPER</strong><br />
We are ready for future opportunities<br />
With Black Country businesses reporting greater confidence than the national average, the enhanced<br />
Chamber of Commerce team will be supporting members in more ways than ever before as they capitalise<br />
on the opportunities ahead despite the surrounding economic challenges, says Sarah Moorhouse, CEO<br />
Welcome to the first Prosper magazine<br />
of 2024, a year that will see the Black<br />
Country Chamber of Commerce play a<br />
leading role in supporting members and<br />
growing the local economy.<br />
No doubt there will be challenges<br />
ahead, but the Chamber is here for you.<br />
We are working to represent you, support<br />
you in unlocking new opportunities and to<br />
help you build on our region’s proud<br />
heritage to generate future economic<br />
success.<br />
Ready for 2024<br />
The optimism of Black Country<br />
businesses for the future is encapsulated<br />
by the responses to our Ready for 2024<br />
campaign, which you can read about in<br />
these pages.<br />
Companies that took part revealed<br />
plans for growth and investment in<br />
technology, innovation and colleague<br />
development, so there is a lot to feel<br />
positive about.<br />
We want to celebrate our member firms<br />
of all sizes who are looking to build<br />
success in the 12 months ahead, with<br />
many of you wanting to make the most of<br />
Chamber support to do so.<br />
It was noticeable how many of you<br />
wanted to prioritise working with other<br />
Black Country businesses when choosing<br />
suppliers and partners, which really<br />
highlights the importance of collaboration<br />
between our members.<br />
The optimism felt in our region in the<br />
face of the adversity we are all<br />
experiencing with the economic<br />
backdrop, was seen clearly when the<br />
Chamber hosted its first ever Quarterly<br />
Economic Survey data reveal event in<br />
January. The key takeaway from the QES<br />
was that Black Country firms were viewing<br />
2024 with greater confidence than the<br />
national average; 71% believe that their<br />
turnover will improve in the next 12<br />
months, well above the UK average of<br />
56%.<br />
We strongly encourage all businesses,<br />
whether Chamber members or not, to<br />
complete the Quarterly Economy Survey, as<br />
it is closely watched by national<br />
policymakers, including the Treasury, the<br />
Bank of England and the Office of Budget<br />
Responsibility. At a local level, we use the<br />
data when meeting with MPs and council<br />
leaders to develop economic strategies<br />
and policies to promote growth and<br />
enterprise. So why not make a note to join<br />
our next QES event in April? It will be an<br />
excellent opportunity to gain valuable<br />
insight into local and national data, hear<br />
from guest speakers and network.<br />
A year of change?<br />
One thing is clear: 2024 will be a year<br />
where voters decide the future course for<br />
the country and its businesses, with the<br />
economy a key focus. Not only is a<br />
General Election on the horizon, but we<br />
have the West Midlands mayoral election<br />
coming up in May.<br />
Among the frontrunners, Andy Street<br />
has a huge following, but with Richard<br />
Parker promising fresh ideas, it will be<br />
interesting to see whether it is loyalty or<br />
the appeal of something new that wins<br />
over the voters.<br />
New services<br />
Just as change is a constant for our<br />
member businesses, we are enhancing<br />
our offering to give you the best possible<br />
support for 2024 and beyond.<br />
We have a new team dedicated to<br />
supporting our members. Strong,<br />
purposeful and enthusiastic, we want to<br />
do our best to deliver what you want from<br />
us, so please reach out – we are ready to<br />
help.<br />
Two new appointments will help us<br />
deliver even more fantastic events this<br />
year. Stephanie Sullivan has joined the<br />
Chamber as Head of Marketing and<br />
Communications, while Marie Shuker has<br />
been appointed our new Events and<br />
Project Officer.<br />
As we mark International Women’s Day<br />
on March 8, it is great to see how many<br />
women we have taking up senior roles<br />
within the organisation.<br />
The arrival of Prosper means we are<br />
nearly a quarter of the way into 2024.<br />
Despite the challenges, we know our<br />
members are ready to embrace the<br />
many opportunities ahead, and as you<br />
will see in the following pages, the<br />
Chamber is committed to supporting<br />
you in more ways than ever before.<br />
As I have said consistently, we have<br />
your back and will work with you as we<br />
shape a new future.<br />
Contact Sarah via<br />
sarahmoorhouse@<br />
blackcountrychamber.co.uk<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 03
CONTACTS<br />
Editor<br />
Osborn Communications<br />
prosper@blackcountrychamber.co.uk<br />
Membership<br />
Sian Roberts<br />
Sales and Marketing Director<br />
07714 740818<br />
sianroberts@blackcountrychamber.co.uk<br />
Publisher<br />
Chamber Media Services<br />
4 Hilton Road, Bramhall<br />
Stockport, Cheshire<br />
SK7 3AG<br />
Advertising<br />
Colin Regan<br />
01942 537959<br />
colinregan001@yahoo.co.uk<br />
Production<br />
Rob Beswick<br />
0161 426 7957<br />
07964 375216<br />
rob@chambermediaservices.co.uk<br />
Cover Photography<br />
Young professionals plot their way to<br />
the top. See page 26.<br />
Photographers: Cover, Shahida Shah.<br />
Inside feature photos on pg 26-28 by<br />
Paul Gallagher.<br />
with thanks to Dr Euripides Altintzoglou,<br />
FHEA, Course Leader (Photography),<br />
Senior Lecturer (Fine Art) University of<br />
Wolverhampton, Wolverhampton School<br />
of Art ; and Sam Wood.<br />
BLACK COUNTRY<br />
<strong>PROSPER</strong><br />
THE CHAMBER PATRON GROUP<br />
26 Aiming<br />
for the top<br />
Black Country Prosper Magazine is the official magazine of the<br />
Black Country Chamber of Commerce.<br />
It provides news, views, interviews, opinion and debate along with<br />
information and insights.<br />
Prosper is the region’s longest running business publication .<br />
Produced on a quarterly basis, the magazine is supported by an array of the<br />
Black Country’s most influential business leaders and is read by business owners<br />
throughout the region and further afield.<br />
To find out more about advertising in Prosper, contact<br />
Colin Regan on 01942 537959.<br />
The work of the Black Country Chamber of Commerce is supported by these strategic<br />
business partners working together to make the region a better place for business.<br />
Although every effort is taken to ensure<br />
the accuracy of material contained within<br />
this magazine, neither the Black Country<br />
Chamber of Commerce nor Chamber<br />
Media Services can accept any<br />
responsibility for omissions or<br />
inaccuracies in its editorial or advertising<br />
content.<br />
The views expressed in this publication<br />
are not necessarily those of the Chamber.<br />
The carriage of adverts in this publication<br />
does not constitute an endorsement of<br />
the products or services advertised.<br />
All articles within this publication are<br />
copyright Black Country Chamber of<br />
Commerce. Consent from the Chamber<br />
and the publisher must be obtained<br />
before any articles are reproduced either<br />
in printed form or electronically.<br />
READ ONLINE<br />
We’re delighted that Prosper is back in a<br />
printed version, but you can still read it online.<br />
Go to https://www.blackcountrychamber.co.uk/<br />
news/prosper-magazine/<br />
Follow the Chamber on<br />
Twitter: @BCCCmembers<br />
Instagram at<br />
@blackcountrychamber<br />
LinkedIn:<br />
Search blackcountrychamber<br />
Facebook: @BlackCountryChamber<br />
Search BlackCountryChamber<br />
54<br />
BWCM to review<br />
regional transport<br />
links in bid to<br />
boost economy<br />
O4 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CONTACTS & CONTENTS<br />
CONTENTS<br />
11<br />
Helping<br />
hand for<br />
start-ups<br />
10<br />
Chamber<br />
celebrates<br />
two major<br />
tender<br />
wins with<br />
local<br />
authorities<br />
36<br />
Landmark for Paycare<br />
60<br />
Academy’s social<br />
media training<br />
success story<br />
25<br />
Dare to<br />
dream<br />
- and<br />
don’t<br />
be<br />
afraid<br />
to have<br />
a go<br />
50<br />
INSIDE...<br />
Chamber Awards 2024 launched<br />
What’s in store: ‘Ready for 2024’?<br />
Members’ News<br />
The Platinum Group, Patrons and<br />
the Start-Up Business Club<br />
Events – Training – Professional Development<br />
Cadent is<br />
fired up by<br />
Chamber<br />
Platinum<br />
link<br />
19<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 05
FROM THE MAYOR’S OFFICE<br />
Andy Street: We are investing in skills and<br />
training, driven by input from business<br />
The Quarterly Economic Survey (QES)<br />
carried out by the Black Country<br />
Chamber provides a valuable barometer<br />
of its members’ views, and the latest<br />
results show encouraging signs around<br />
business confidence.<br />
However, it also indicates that<br />
concerns remain over how skills may be<br />
impacting on recruitment plans, a<br />
long-standing issue in our region which<br />
we continue to work to improve.<br />
Businesses are right to flag this up. As<br />
someone who spent decades in business,<br />
I understand just how vital a skilled and<br />
trained workforce is.<br />
I thought I would use this column to<br />
outline what has been achieved in terms<br />
of skills and training in our region, and<br />
some of the initiatives that continue to<br />
drive improvements.<br />
Concerns over skills here date back<br />
decades, but it’s important to recognise<br />
that we have come a long way. In 2007,<br />
the West Midlands was considered to be<br />
the worst qualified UK region, with a fifth<br />
of young people leaving school with no<br />
qualifications.<br />
However, since 2019, the West<br />
Midlands Combined Authority (WMCA)<br />
has had devolved control of the region’s<br />
£130m adult education budget – funding<br />
further education providers and working<br />
with them to equip people with the skills<br />
actually needed by employers.<br />
Investment in Level 3 training here has<br />
increased from £4.4m to £37m a year.<br />
In 2020, the number of people with<br />
NVQ Level 3+ qualifications across our<br />
seven boroughs increased by 120,000 to<br />
1,444,000. At the same time, the number<br />
of people with no qualifications reduced<br />
by 66,700 to 223,800 – down 23 per cent.<br />
More people are attaining NVQs than<br />
ever before. Backed with £150 million<br />
from the Government, courses provide<br />
training in everything from clean energy<br />
and construction to digital skills and HGV<br />
driving.<br />
Perhaps the best example has been<br />
our ‘bootcamp’ concept, which provides<br />
funded flexible courses of up to 16 weeks,<br />
giving people the opportunity to build up<br />
sector-specific skills and launch a new<br />
career.<br />
Last year, we launched our most<br />
comprehensive scheme yet, increasing<br />
the threshold for free job training by<br />
£12,000 – which means that anyone on or<br />
below the average regional wage of<br />
£30,000 can access free Level 3 training.<br />
This is the most generous free job<br />
training offer in the UK.<br />
All of this progress has been informed<br />
by input from the business community.<br />
However, as the QES testifies, the<br />
impact of years of underinvestment in<br />
skills here persist. The wider West<br />
Midlands still has over a million people<br />
with no qualifications, at a higher<br />
proportion than the national average.<br />
This is unacceptable.<br />
There remains much to be done. Our<br />
trailblazing Deeper Devolution Deal will<br />
give us more power over nonapprenticeship<br />
adult skills and Post-16<br />
technical education, another piece in the<br />
jigsaw.<br />
We are also making a £7.5m investment<br />
into ‘Path 2 Apprenticeships’, to provide<br />
young adults from 19-29 with the<br />
knowledge and skills they need to secure<br />
good apprenticeship jobs. This will create<br />
3,300 training places to help tackle the<br />
issue and encourage more young people<br />
into apprenticeships that lead to a job.<br />
For years, our region suffered from<br />
chronic underinvestment in training. With<br />
the valuable input of businesspeople, we<br />
are making real progress in creating a<br />
workforce that has the skills that<br />
employers need.<br />
Find out how the WMCA can help<br />
with apprenticeship training costs<br />
by CLICKING HERE<br />
06 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER NEWS<br />
Your Chamber,<br />
working for you<br />
Black Country Chamber of Commerce has made a number of strategic<br />
appointments to enhance the way it communicates with the full range of<br />
target audiences. New team members have joined to deliver our marketing,<br />
communications and events, all in line with our overarching goal of adding<br />
real value to business leaders across the Black Country and beyond.<br />
In 2024 we will continue to amplify the voice of members to showcase,<br />
celebrate and champion the Black Country business community.<br />
Experienced marcomms<br />
professional to lead on<br />
Chamber messaging<br />
Stephanie Sullivan:<br />
Joins the Chamber<br />
with extensive<br />
experience of<br />
marketing large<br />
membership<br />
organisations<br />
Black Country Chamber of Commerce<br />
has appointed an experienced new Head<br />
of Marketing & Communications to play a<br />
leading role in our drive to re-energise the<br />
local economy in 2024.<br />
Stephanie Sullivan joins the Chamber<br />
having recently worked in marketing for<br />
National Trust.<br />
Drawing upon extensive experience<br />
with membership organisations,<br />
Stephanie will support the Chamber in<br />
delivering on its mission to promote and<br />
meet the needs of business and industry<br />
across the Black Country, and to help<br />
create the best community in which to<br />
live, work and do business.<br />
Stephanie brings a wealth of marketing<br />
and communications experience,<br />
including more than five years with the<br />
National Trust, the UK’s second largest<br />
membership organisation.<br />
In her new Chamber role she will draw<br />
upon her wider marcomms experience<br />
from her time working for Yale UK and<br />
Finning UK.<br />
Chamber CEO Sarah Moorhouse said:<br />
“We are pleased to welcome Stephanie to<br />
the Chamber to take up a role which will<br />
enhance the its visibility and help grow<br />
our membership portfolio.<br />
“With strong experience in marketing<br />
membership organisations, we have<br />
recruited a new colleague who meets our<br />
brief of adding a dynamic individual who<br />
is a pro-active, creative and highly<br />
experienced in leading marketing and<br />
communications.<br />
“We are proud of the positive impact<br />
which the Chamber has upon local<br />
business life. Our latest recruitment drive<br />
shows we are always striving to bring in<br />
talented people, to strengthen our<br />
growing team and expertise.”<br />
Stephanie said: “I am pleased to be<br />
joining the Chamber at an exciting time in<br />
its history as it builds on its heritage to<br />
help members by making the process of<br />
doing business easier and helping the<br />
local economy by removing barriers<br />
limiting growth.<br />
“It is an exciting role in which I believe I<br />
can add value based on my previous<br />
experience and my understanding of the<br />
value which members place on being part<br />
of a network like the Chamber. I look<br />
forward to working with the team to<br />
achieve the goals ahead of us.”<br />
The Chamber is delivering on a brief to<br />
promote its work as a modern business<br />
membership organisation. As part of this<br />
drive, the Chamber is updating its<br />
marketing and communications to reach<br />
target audiences across a growing<br />
number of platforms including its website<br />
and social media channels, events and<br />
external media including press.<br />
“We are proud of the positive impact the Chamber has<br />
upon local business life. Our latest recruitment drive<br />
shows we are always striving to bring in talented people,<br />
to strengthen our growing team and expertise.”<br />
Chamber CEO Sarah Moorhouse<br />
Stephanie can be contacted at<br />
stephaniesullivan@<br />
blackcountrychamber.co.uk<br />
08 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER NEWS<br />
Chamber strengthens news and content offer<br />
The Chamber has enhanced its offering<br />
around news and content as part of its<br />
refreshed drive to re-energise marketing<br />
opportunities for Black Country members<br />
in 2024.<br />
Having joined the Chamber in early<br />
2023 to co-ordinate our web and social<br />
media output, Lauren Shepherd has<br />
been promoted to Digital Marketing and<br />
Communications Manager.<br />
Lauren, a former University of<br />
Wolverhampton graduate, was promoted<br />
in recognition of the impact of her<br />
creativity and digital marketing expertise<br />
upon the work of the external affairs<br />
team, who lead on all member and<br />
external communications for the region’s<br />
longest running business support<br />
organisation.<br />
Sian Roberts, Sales and Marketing<br />
Director, said: “Lauren’s promotion is well<br />
deserved and reflects her fantastic work<br />
and contribution to the Chamber in her<br />
first 12 months.”<br />
In addition, Osborn Communications<br />
has been appointed to handle press and<br />
public relations work, promoting the<br />
Chamber as a positive membership<br />
group for Black Country businesses while<br />
celebrating member success stories.<br />
As well as securing front page news for<br />
the Chamber over Christmas, Osborn has<br />
helped the leadership team reach radio<br />
audiences as part of its brief to deliver<br />
news to be shared via our website and<br />
social media, as well as member channels<br />
such as emails and external media. The<br />
agency has also helped to produce the<br />
Chamber’s well-established business<br />
publication, Prosper.<br />
Chamber CEO Sarah<br />
Moorhouse with<br />
Chris Leggett and the<br />
team from Osborn;<br />
above, Lauren<br />
Shepherd<br />
CEO Sarah Moorhouse said: “We are<br />
delighted to work with Osborn, which has<br />
grown since winning our Start-up Award<br />
in 2021 and has helped a range of our<br />
member companies to grow their profile.”<br />
Submit stories for Prosper to<br />
prosper@blackcountrychamber.co.uk<br />
or upload them to<br />
www.blackcountrychamber.co.uk<br />
Marie aims to take Chamber events to next level<br />
Black Country Chamber has appointed a<br />
new Events & Projects Officer to play a<br />
leading role in co-ordinating our full range<br />
of annual events.<br />
Marie Shuker is joining the Chamber to<br />
help deliver everything from the annual<br />
Chamber Awards night through to<br />
breakfast briefings, the Economic<br />
Conference and member exhibitor shows.<br />
Marie brings a wealth of event<br />
management, customer service and<br />
stakeholder engagement experience<br />
from her time as Events Manager at the<br />
University of Wolverhampton and also<br />
BMet College.<br />
Marie said: “I am delighted to be joining<br />
the Chamber for what promises to be an<br />
exciting year for events.<br />
“Knowing the region and the business<br />
community well, the opportunity to join<br />
the Chamber to bring together a diverse<br />
range of companies through our events<br />
was very appealing. I look forward to<br />
helping the Chamber celebrate the best<br />
of the region, establish opportunities for<br />
networking and support the growth of the<br />
local economy.”<br />
High on Marie’s agenda will be the 23 rd<br />
annual Black Country Chamber<br />
Business Awards, a dazzling celebration<br />
of the businesses shaping our vibrant<br />
economic landscape. This year’s event<br />
will be held at the newly<br />
relaunched The Halls<br />
Wolverhampton, on<br />
November 21.<br />
Sian Roberts said:<br />
“We are pleased to<br />
welcome Marie to our<br />
team to help us<br />
deliver our vibrant and<br />
diverse events<br />
Marie Shuker<br />
programme.<br />
“Our events generate excellent<br />
feedback from members and partners so<br />
we look forward to delivering a varied<br />
programme in the year ahead.”<br />
Each year the Chamber brings together<br />
a variety of corporate partners and<br />
stakeholders to create impactful events<br />
and experiences.<br />
As well as flagship events such as the<br />
Economic Conference and the annual<br />
awards, which saw 500 people attend a<br />
black tie dinner in November, the<br />
Chamber delivers a growing<br />
number of briefings, forums<br />
and knowledge sharing<br />
sessions.<br />
More on awards: see pg 30<br />
Click for full detail of<br />
the Chamber events<br />
programme<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 09
CHAMBER NEWS: HELP FOR START-UPS<br />
Black Country Chamber wins two<br />
tenders to support start-ups<br />
As part of our drive to boost the region’s economy, the Chamber has secured two<br />
tenders to help new businesses and shape the success stories of tomorrow.<br />
The Chamber of Commerce is to deliver support services for start-up businesses to<br />
grow economic prosperity and employment opportunities in Walsall and<br />
Wolverhampton. These build on our track record of helping fledgling firms to grow, by<br />
providing support which helps young companies to take their next steps.<br />
Far left, Chamber<br />
CEO Sarah<br />
Moorhouse with City<br />
of Wolverhampton<br />
Council Leader, Cllr<br />
Stephen Simkins<br />
and left, with Cllr<br />
Adrian Andrew,<br />
Deputy Leader and<br />
Portfolio Holder for<br />
Regeneration at<br />
Walsall Council<br />
The Black Country Chamber of<br />
Commerce is to deliver support services<br />
for start-up businesses to grow<br />
economic prosperity and employment in<br />
Walsall and Wolverhampton.<br />
Following two successful tender<br />
applications, the Chamber will provide<br />
services for new and growing<br />
businesses on behalf of Walsall Council<br />
and City of Wolverhampton Council as<br />
part of their drive to build their local<br />
economies.<br />
The Chamber plans to deliver both<br />
programmes of support through its<br />
current Start-up provision. The<br />
Chamber launched the Start-Up<br />
Business Club in 2018 to provide<br />
platforms and opportunities for<br />
businesses looking to grow, connect<br />
and become part of a thriving network.<br />
The Club contributes to the growth of<br />
a new business by providing a<br />
supportive environment and valuable<br />
connections including a dedicated<br />
business relationship manager.<br />
Under the City of Wolverhampton<br />
Council’s ‘Our City Our Plan’ strategy,<br />
the Chamber of Commerce team will<br />
offer local firms in the early stages of<br />
development a suite of activity to help<br />
them start up, scale up and thrive.<br />
With funding from the Government<br />
through the UK Shared Prosperity Fund,<br />
the start-up programme, which will run<br />
until March 2025, will support<br />
Wolverhampton residents as they<br />
engage with and access skills that allow<br />
them to launch new businesses that will<br />
go on to grow and thrive.<br />
The scheme aims to increase the<br />
number of new enterprises, ranging<br />
from sole trader and micro business to<br />
SMEs and large enterprises, including<br />
social enterprises.<br />
Following the successful Walsall<br />
tender application, the Chamber will<br />
help new and growing businesses<br />
through the Business Growth Walsall<br />
programme.<br />
Chamber CEO Sarah Moorhouse said<br />
the contract wins would enable the<br />
Chamber to create more prosperity<br />
among start-up businesses in both<br />
areas. She said: “We are delighted to<br />
have secured these contracts; this is a<br />
vital service provision for new and<br />
growing companies looking for expert<br />
support to transition from start-up<br />
stage to being a fully-fledged business<br />
set up for success.<br />
“The Chamber has a proud history of<br />
supporting new businesses to grow by<br />
creating an environment conducive to<br />
success and improving business<br />
“The Chamber has a proud history of supporting new businesses to<br />
grow by creating an environment conducive to success ....<br />
We will look to engage with the full range of Wolverhampton and<br />
Walsall start-ups, particularly those in growth sectors such as<br />
technology, creative and digital, as well as those emerging markets<br />
such as the green economy.”<br />
10 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER NEWS: HELP FOR START-UPS<br />
Start-Up<br />
business<br />
leaders at the<br />
first training<br />
session at<br />
IGNITE<br />
performance through training,<br />
information, networking and support.<br />
“We will look to engage with the full<br />
range of Wolverhampton and Walsall<br />
start-ups, particularly those in growth<br />
sectors such as technology, creative and<br />
digital, as well as those emerging<br />
markets such as the green economy.”<br />
Councillor Stephen Simkins, City of<br />
Wolverhampton Council Leader, said:<br />
“We are pleased to be working with the<br />
Chamber to deliver a programme which<br />
will make a tangible contribution to the<br />
economic future of Wolverhampton.<br />
“We appreciate that getting the right<br />
advice and support is key to business<br />
success and, with our partners, it is vital<br />
we help businesses access the tools they<br />
need.<br />
“Our overarching priorities include<br />
building a thriving economy in all parts of<br />
the city, so we look forward to seeing<br />
more start-ups grow and create<br />
employment opportunities through this<br />
scheme.”<br />
Councillor Adrian Andrew, Deputy<br />
Leader and Portfolio Holder for<br />
Regeneration at Walsall Council said:<br />
“We are looking forward to working with<br />
the Black Country Chamber to deliver a<br />
programme that will help provide<br />
start-up businesses with the essential<br />
skills and support they need to thrive.<br />
“Supporting start-up businesses will<br />
help Walsall build a modern and<br />
competitive economy, create<br />
employment opportunities and<br />
encourage regeneration in the town.”<br />
The UK Shared Prosperity Fund is a<br />
central pillar of the UK government’s<br />
Levelling Up agenda and provides £2.6<br />
billion of funding for local investment by<br />
March 2025. The Fund aims to improve<br />
pride in place and increase life chances<br />
across the UK investing in communities<br />
and place, supporting local business,<br />
and people and skills.<br />
To find out more about our start-up provision<br />
contact Alison Trinder, Start-Up Business -<br />
Account Manager & Membership<br />
Relationship Manager via email<br />
alisontrinder@blackcountrychamber.co.uk<br />
or visit<br />
www.blackcountrychamber.co.uk<br />
First cohorts take part in<br />
Chamber start-up sessions<br />
Start-up businesses in Walsall and<br />
Wolverhampton have taken the first<br />
steps in their journey by completing the<br />
initial Black Country Chamber of<br />
Commerce training sessions (see left).<br />
The Chamber’s in-depth support<br />
through its Start-Up Business Club will<br />
help start-ups grow and boost the<br />
economy and job opportunities in<br />
Walsall and Wolverhampton.<br />
The first Wolverhampton business<br />
owners joined an event at IGNITE, the<br />
business workspace and start-up<br />
centre supported by the University of<br />
Wolverhampton and the Chamber of<br />
Commerce, on February 19.<br />
Alison Trinder, our Start-Up Business<br />
Account Manager & Membership<br />
Relationship Manager, said: “We were<br />
pleased to see so many businesses<br />
express an interest in joining the first<br />
cohort, which will be among five to be<br />
held over the next year.<br />
“The first session covered the choice<br />
of going self-employed or forming a<br />
limited company, and its impact on<br />
insurance, legal responsibilities and tax<br />
considerations.<br />
“We have been delighted with the<br />
range of companies in the first cohort.<br />
Further cohorts are coming soon so<br />
with around 20 businesses in each, we<br />
are keen to hear from entrepreneurs<br />
who would like to join later groups.”<br />
Fledgling companies looking to join<br />
the next two cohorts, which will begin<br />
in April and July, should contact the<br />
Chamber to register.<br />
The first sessions for the Business<br />
Growth Walsall programme were held<br />
on February 6, with more meetings<br />
planned for mid-March.<br />
The programme will allow Walsall<br />
residents to get specialist support to<br />
engage and access skills to plan, begin<br />
and thrive in business.<br />
Alison added: “It has been great to<br />
engage with new businesses in Walsall<br />
through delivery of the programme on<br />
behalf of Walsall Council.<br />
“Although the economic picture is<br />
challenging, many people want to run<br />
their own business but can be daunted<br />
by the new skills needed and the range<br />
of responsibilities.”<br />
Previous Start-Up Club members<br />
have praised Alison for her efforts. One<br />
wrote: “I have seen firsthand how she<br />
takes the time to understand your<br />
business so that she can tailor the<br />
support she offers. She goes above<br />
and beyond to support us and has<br />
connected us with other companies<br />
who have helped develop our business.”<br />
To join the future cohorts, contact<br />
Alison Trinder (see left)<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 11
CHAMBER NEWS: MEET THE TEAM<br />
Meet the team: The people<br />
behind the Chamber<br />
Sarah Moorhouse<br />
Chief Executive<br />
Officer<br />
Lorna Taylor<br />
Finance Director<br />
Siân Roberts<br />
Sales & Marketing<br />
Director<br />
Membership Team<br />
Gail Arnold<br />
Head of Premium<br />
Membership<br />
Sales & Business<br />
Relationship Managers<br />
Gemma<br />
Shakespeare<br />
Finance & Export<br />
Documentation Team<br />
Andrew Wells<br />
Assistant<br />
Accountant<br />
Malcolm Reid<br />
Export Documentation<br />
Assistant<br />
Marketing and<br />
Communications<br />
Stephanie Sullivan<br />
Head of Marketing<br />
and Communications<br />
Lauren Shepherd<br />
Digital Marketing and<br />
Communications<br />
Manager<br />
Steve Salt<br />
Mandy Perry<br />
Finance & Export<br />
Assistant<br />
Owenia Francis<br />
Apprentice<br />
Content Creator<br />
Richard Hobbs<br />
Alison Trinder<br />
Start-up Business<br />
Manager<br />
Tracey Jovicich<br />
Membership<br />
Administrator<br />
IGNITE Hub<br />
Laila Hudson<br />
IGNITE Hub Customer<br />
Service Advisor<br />
Daniel Parkes<br />
IGNITE Hub Customer<br />
Service Advisor<br />
Marie Shuker<br />
Events & Project<br />
Officer<br />
Gemma Edwards<br />
Policy & Impact<br />
Officer<br />
Osborn Communications<br />
Press, PR and Prosper<br />
Contact Us: 0330 024 0820<br />
Membership: membershipteam@blackcountrychamber.co.uk<br />
12 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
ADVERTORIAL: THE EBC GROUP<br />
The importance of backup<br />
and recovery<br />
We live in an ever-increasing, techoriented<br />
world, in which the importance<br />
of backup and recovery cannot be<br />
overstated.<br />
No matter the size of your business,<br />
establishing robust strategies for<br />
safeguarding data against unforeseen<br />
events is crucial in order to keep it<br />
running.<br />
For example, small businesses rely on<br />
digital records for daily operations,<br />
making backup measures a lifeline<br />
against disruptions. Medium and<br />
large-sized businesses, have a larger pool<br />
of digital data for financial transactions,<br />
customer information, and operational<br />
intricacies.<br />
“90% of businesses close<br />
their doors 2 years after<br />
suffering a data emergency”.<br />
The implementation of comprehensive<br />
backup measures is not just<br />
precautionary, but a strategic imperative<br />
for these enterprises. Recognising the<br />
significance of backup and recovery is<br />
key to navigating the dynamic landscape<br />
of technology and ensuring your business<br />
is prepared for the unexpected.<br />
Protecting against data loss<br />
The data a business holds can be<br />
vulnerable to a wide range of threats,<br />
stemming from hardware failures,<br />
software glitches, cyberattacks, and even<br />
human errors. Without a comprehensive<br />
backup solution, the loss of critical<br />
information can have severe<br />
consequences. Imagine losing important<br />
documents, financial records, or even<br />
irreplaceable memories due to a system<br />
crash or accidental deletion. A robust<br />
backup system ensures that data is<br />
preserved, allowing for a swift recovery in<br />
the face of adversity.<br />
Mitigating the impact of cyber threats<br />
Cyber threats are becoming<br />
increasingly more sophisticated as time<br />
goes on, making the importance of<br />
backup and recovery solutions vital<br />
components of a businesses<br />
comprehensive cybersecurity strategy.<br />
Ransomware attacks, in particular,<br />
have become more prevalent, holding<br />
data hostage until a ransom is paid. With<br />
a reliable backup in place, businesses<br />
and users can restore their systems to a<br />
pre-attack state, rendering ransomware<br />
attempts futile.<br />
Financial losses, reputational damage<br />
& business continuity<br />
For businesses, downtime can<br />
translate to significant financial losses<br />
and damage to reputation. Unexpected<br />
disruptions, such as natural disasters or<br />
system failures, can bring operations to a<br />
standstill. A well-designed backup and<br />
recovery plan ensures minimal downtime<br />
by swiftly restoring critical systems and<br />
data, allowing businesses to resume<br />
operations with minimal disruption.<br />
Compliance and legal requirements<br />
In many industries, there are strict<br />
regulatory requirements regarding data<br />
storage, protection, and retention. Failure<br />
to comply with these regulations can<br />
result in legal consequences and financial<br />
penalties. Implementing a robust backup<br />
and recovery strategy not only helps<br />
businesses comply with these regulations<br />
but also demonstrates a commitment to<br />
data integrity and security.<br />
Preserving your businesses history<br />
Losing personal things to us like<br />
photos on our phones, videos, and other<br />
cherished memories can be heartbreaking.<br />
Similarly, businesses<br />
accumulate years of work, achievements<br />
and milestones that are then captured in<br />
digital formats and these things can be<br />
irreplaceable. Regular backups serve as a<br />
safety net to ensure these valuable<br />
assets can be recovered even in the face<br />
of unforeseen events.<br />
Scalability and flexibility<br />
Backup solutions are not one-size-fitsall.<br />
They should be scalable and adaptable<br />
to the evolving needs of the business and<br />
their users. Whether you’re dealing with a<br />
growing business or expanding personal<br />
data, a flexible backup and recovery<br />
system can accommodate increased<br />
storage demands and technological<br />
advancements.<br />
Conclusion<br />
It is no longer a precautionary measure<br />
to have backup and recovery plans in<br />
place, instead it is now a fundamental<br />
aspect in order for a business to remain<br />
resilient in this day and age.<br />
Whether you’re protecting sensitive<br />
client information or safeguarding<br />
business data, investing in a reliable<br />
backup and recovery solution is an<br />
investment that ensures you can take<br />
care of your business in the long run to<br />
withstand any hurdles along the way.<br />
Integrating a backup and recovery plan<br />
establishes comprehensive security<br />
measures for your business, delivering<br />
peace of mind for both employees and<br />
business owners.<br />
Find out more at<br />
www.ebcgroup.co.uk,<br />
via 0121 368 0154<br />
or email EBC Group at:<br />
hello@ebcgroup.co.uk<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 13
CHAMBER NEWS<br />
Our first ever Quarterly Economic Survey Data Reveal event saw 50 business representatives join us to<br />
hear the exclusive insights on the local economy from the results of our most recent member research.<br />
The data, based on surveys completed by a record number of member businesses, showed the<br />
improvement in confidence on growing turnover in the Black Country was above the national average.<br />
As we stage these events throughout this year, you can play your part by completing the survey and<br />
attending our data reveal events to hear the results first and network with leading lights from our region.<br />
Almost three-quarters of Black Country<br />
businesses believe their turnover will<br />
improve in the next 12 months despite<br />
the economic challenges they face, the<br />
most recent economic survey by the<br />
Black Country Chamber of Commerce<br />
has shown.<br />
The data, based on surveys completed<br />
by a record number of local Chamber<br />
member businesses, showed the<br />
improvement in the Black Country was<br />
above the national average.<br />
The Black Country Chamber of<br />
Commerce Quarterly Economic Survey<br />
(QES) for Quarter 4 gave an up-to-date<br />
picture of the performance of the Black<br />
Country business community.<br />
The results showed 71 per cent of<br />
businesses believed turnover will improve<br />
in the next 12 months, up from 55 per<br />
cent three months earlier.<br />
This contrasts with national results<br />
from the British Chamber’s QES, which<br />
showed 56 per cent of firms were<br />
expecting an increase in turnover. That<br />
was the highest level since Quarter 1 of<br />
2022 when Covid restrictions were lifted.<br />
The last Black Country survey of 2023<br />
found 58 per cent of respondents said<br />
they expected profitability to improve in<br />
2024, compared with 45 per cent in the<br />
previous quarter, yet the survey showed<br />
recruitment, wage inflation and rising<br />
energy costs are the biggest pressure<br />
points for businesses.<br />
The results were announced at the<br />
Chamber’s first ever Quarterly Economic<br />
Survey Data Reveal event, at the<br />
University of Wolverhampton Science<br />
Park on January 11.<br />
The event was led by Gemma Edwards,<br />
Black Country Chamber’s Policy and<br />
Impact Officer.<br />
The key findings:<br />
n Business confidence had grown<br />
with 71 per cent of respondents believing<br />
turnover will improve in the next 12<br />
months, compared to 55 per cent in<br />
Quarter 3.<br />
n Profitability hopes were high: 58 per<br />
cent thought their profitability will<br />
Challenges remain<br />
but QES reveals<br />
boost in business<br />
confidence<br />
improve, compared to 45 per cent in the<br />
previous quarter.<br />
n Sales were also up, 36 per cent of<br />
firms reported, an increase from 26 per<br />
cent in the last survey.<br />
n Recruitment was still a struggle<br />
though fewer firms were looking at hiring:<br />
just over half (57 per cent) attempted to<br />
recruit over the past quarter, down from<br />
71 per cent in Quarter 3.<br />
Gemma Edwards said: “We had our<br />
biggest response yet from members for<br />
this survey, and they have given us a<br />
snapshot of the feeling across the Black<br />
The Chamber’s<br />
Gemma Edwards<br />
reveals the QES data<br />
Country. Different sectors raised the<br />
same concerns around labour costs,<br />
utility costs, and struggles to find<br />
sufficiently trained staff.<br />
“Business confidence remains high,<br />
and it was encouraging to hear that our<br />
members were investing in new operating<br />
systems and technology to improve<br />
efficiencies, increase the workforce and<br />
expand services on offer.”<br />
Black Country Chamber CEO Sarah<br />
Moorhouse said: “It is encouraging to see<br />
our local members feel more positive<br />
than the national average, although the<br />
14 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER NEWS<br />
Left, pictured at the event are, from left,<br />
Lesley Holland, Juniper Training, Sian<br />
Roberts and Sarah Moorhouse, Black<br />
Country Chamber, Daniel Degg, City of<br />
Wolverhampton College, and Gemma<br />
Edwards, Black Country Chamber<br />
75%<br />
50%<br />
Save the date for QES<br />
Quarter 1 report<br />
Date: Thursday, April 4<br />
Time: 10am-11:30am<br />
Venue: Black Country and Marches<br />
Institute of Technology,<br />
Zoological Drive, Dudley DY1 4AE.<br />
Cost: Free for members.<br />
Join us at our second QES breakfast<br />
meeting, where we will reveal the<br />
results from our Q1 2024 Quarterly<br />
Economic Survey.<br />
You will be the first to hear how peers<br />
in the Black Country business<br />
community are feeling about their<br />
prospects as 2024 gets under way.<br />
We will also exclusively reveal Black<br />
Country data, alongside the national<br />
data, to give you a fuller picture of the<br />
local and national economy.<br />
25%<br />
0%<br />
Q4 Q3 Q4 Q3 Q4 Q3 Q4 Q3<br />
Business Confident that Sales increases Recruitment<br />
confidence in Profitability planned<br />
turnover rising improving<br />
For further details,<br />
and to book,<br />
click here<br />
Below, Daniel Degg delivers his<br />
presentation on the current situation<br />
around recruitment and skills<br />
difficulties firms are facing across<br />
recruitment, wage inflation and price<br />
increases for raw materials are still<br />
concerning.<br />
“However, it is good to see signs of<br />
positivity in business confidence of<br />
improving profitability and turnover in the<br />
next twelve months, and that businesses<br />
are looking to invest in training and<br />
equipment.”<br />
The survey event also included a<br />
discussion with Daniel Degg, Head of<br />
Employer Engagement and Business<br />
Development at City of Wolverhampton<br />
College, around the upskilling<br />
opportunities to retain staff provided by<br />
local college training courses.<br />
Lesley Holland, Managing Director at<br />
Juniper Training, shared best practice on<br />
the ways the apprenticeship training<br />
business had adapted to support staff<br />
and improve their skills.<br />
See overleaf for full QES data<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 15
CHAMBER NEWS<br />
The full Black Country Chamber of Commerce QES<br />
Quarter 4 2023 summary findings included:<br />
Business Confidence - turnover to<br />
grow next 12 months<br />
Sales Trends: Domestic and Export<br />
n 36 per cent of firms reported an increase in domestic sales, up<br />
from 26 per cent in Quarter 3, while 42 per cent reported no<br />
change and 14 per cent reported a decrease.<br />
n 6 per cent of firms reported an increase in overseas sales while 14<br />
per cent reported no change. 13 per cent reported a decrease.<br />
n 31 per cent of businesses saw an increase in domestic orders this<br />
quarter while 5 per cent of businesses reported an increase in<br />
overseas orders.<br />
Recruitment<br />
n Just over half (57 per cent) of Black Country firms attempted to<br />
recruit over the past quarter, down from 71 per cent in Quarter 3.<br />
n 62 per cent of firms across the Black Country experienced<br />
recruitment difficulties in Quarter 4 compared to 71 per cent in<br />
Quarter 3.<br />
n The majority of firms in the region found it difficult to recruit<br />
skilled/ technical staff.<br />
Black Country<br />
% response<br />
Profitability to grow<br />
next 12 months<br />
National<br />
% response<br />
Business Resilience<br />
n Rising labour costs are rivalling the rise of utility prices as a<br />
pressure point for businesses this quarter.<br />
n Labour costs and utilities are among the highest concerns for<br />
firms across all sectors in the region at 43 per cent and 47 per<br />
cent, respectively.<br />
n Cashflow has increased for 26 per cent of firms while investment<br />
plans have increased for equipment and training for 20 per cent<br />
and 24 per cent of Black Country businesses, respectively.<br />
Black Country<br />
% response<br />
Sales increases expected in<br />
next 12 months<br />
National<br />
% response<br />
Business Confidence<br />
n 71 per cent of Black Country businesses believe turnover will<br />
improve over the next 12 months compared with 55 per cent in<br />
Quarter 3.<br />
n 58 per cent of Black Country businesses believe profitability will<br />
improve over the next 12 months compared to 45 per cent in Q3.<br />
Black Country<br />
% response<br />
National<br />
% response<br />
National trends: Confidence returns – just<br />
The Black Country Chamber of Commerce results were<br />
released after the latest British Chamber of Commerce’s<br />
Quarterly Economic Survey, the UK’s largest independent<br />
survey of business sentiment and a leading indicator of UK GDP<br />
growth, showed a small rise in business confidence.<br />
The national results showed the percentage of firms<br />
expecting an increase in turnover over the next year (56 per<br />
cent) had risen to the highest level since Q1 2022 when Covid<br />
restrictions were lifted. The data also revealed that more firms<br />
expect price hikes, ending the downward trend of the last two<br />
years.<br />
The survey, conducted in November, of over 5,000 firms<br />
across the UK – 91 per cent of whom are SMEs (fewer than 250<br />
employees) – showed:<br />
n Business confidence improved in Q4, with 56 per cent of<br />
UK businesses expecting an increase in turnover in the next<br />
twelve months.<br />
n Sales: Despite this boost, most firms continue to report no<br />
improvement to sales, cash flow or investment.<br />
n Downward trend in price growth expectations ends with<br />
more expecting their prices to rise over the next three months.<br />
n The hospitality sector continues to struggle<br />
disproportionately, with nearly a third (32 per cent) of firms<br />
reporting a decrease in investment.<br />
16 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER NEWS<br />
Broadcast and<br />
production<br />
company joins<br />
Platinum group<br />
The Black Country Chamber of<br />
Commerce has welcomed training,<br />
broadcast and production specialists<br />
BlackRook to its Platinum Group.<br />
The Platinum Group is the Chamber’s<br />
exclusive platform which sees senior<br />
leaders come together to tackle the<br />
challenges which impact their<br />
organisation and to explore opportunities<br />
to improve the region’s prospects.<br />
The BlackRook Academy team of<br />
industry trainers run digital skills<br />
bootcamps funded by the West Midlands<br />
Combined Authority.<br />
Working in partnership with City of<br />
Wolverhampton College, BlackRook’s<br />
social media content creator training is<br />
free for the unemployed and is offered at<br />
heavily subsidised rates for employers<br />
wanting to upskill members of their team.<br />
BlackRook works with businesses to<br />
build online audiences across B2C and<br />
B2B platforms in a budget-friendly way,<br />
including coaching on creating highquality<br />
video and stills using a<br />
smartphone.<br />
It has trained all the BBC’s UK digital<br />
apprentices over the last six years, as well<br />
as spokespeople at BMW.<br />
The award-winning BlackRook Media<br />
production team works in broadcast,<br />
events, and documentary corporate<br />
video, serving clients across industry<br />
sectors in the UK and overseas too – with<br />
extensive work across the EMEA and<br />
APAC regions.<br />
The BlackRook companies are run by<br />
Managing Directors Alan Rook and Lucy<br />
Rook. Academy MD Lucy said: “We are<br />
proud to base our operations in the Black<br />
Country. In all parts of our business we<br />
prioritise building our project teams using<br />
local talent – whether the services we<br />
deliver are here in the region or abroad.<br />
“Joining the Chamber’s Platinum Group<br />
was an easy decision for us. We are<br />
ambitious and are certain we can learn a<br />
great deal from Chamber colleagues. We<br />
also hope to share knowledge that will<br />
help promote our region’s amazing<br />
success stories.”<br />
Black Country Chamber’s head of<br />
premium membership, Gail Arnold added:<br />
“I’m thrilled to welcome BlackRook to the<br />
Platinum Group.<br />
“The Group provides positive impact<br />
for its member businesses, providing<br />
regular meetings and confidential<br />
peer-to-peer discussions enabling<br />
strategic leaders to expand their<br />
networks, tackle business challenges and<br />
work together to promote the region<br />
locally and nationally.”<br />
For more information<br />
on the Platinum<br />
Group, click right<br />
The Chamber’s Gail<br />
Arnold with Alan<br />
Rook and Lucy Rook.<br />
New businesses sign up to the Chamber<br />
Black Country Chamber has welcomed a<br />
diverse range of businesses on board<br />
since the previous issue of Prosper was<br />
published in December.<br />
The members are drawn from across<br />
business sectors and locations across<br />
the Black Country, from Start-Up to<br />
Platinum members, covering<br />
everything from a leading regional gas<br />
distribution company, to a saddlemaking<br />
business and an education<br />
college.<br />
New arrivals in January included<br />
Albion Saddlemakers Limited;<br />
BlackRook (BlackRook Media Limited<br />
/ BlackRook Academy Limited); Caico<br />
Candles and Crafts; Kidderminster<br />
College; Nobeel; and Seymour John<br />
Recruitment Ltd.<br />
New members in December<br />
included Cadent; Digital Office Ltd;<br />
Fives Bronx Limited; and Halcyon Care<br />
(West Midlands) Ltd.<br />
Sales and Marketing Director Sian<br />
Roberts commented: “I am thrilled to<br />
welcome all our new members and<br />
look forward to our team working with<br />
each of them in 2024.<br />
“It is great to see so many<br />
organisations recognising the many<br />
benefits of Chamber membership,<br />
which include business guidance and<br />
support, networking and marketing<br />
opportunities, training and<br />
development and financial savings.<br />
“With our new members spanning<br />
across so many sectors, from<br />
manufacturing all the way to<br />
education, they will bring a wealth of<br />
skills and expertise to the Chamber<br />
that will benefit all members.”<br />
Sian added: “We would encourage<br />
members to connect on social media<br />
and via our networking events to<br />
build links for future positive<br />
relationships.”<br />
Keep up to date with<br />
the latest arrivals by<br />
visiting the Chamber<br />
website, right, where<br />
full details can be found<br />
18 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER NEWS<br />
New appointments to Chamber board at AGM<br />
The new-look Black Country<br />
Chamber of Commerce board<br />
was appointed at our Annual<br />
General Meeting as part of<br />
the drive to re-energise and<br />
refocus.<br />
Paul Hull, Director and<br />
co-owner of KMB Shipping<br />
Group, based in Tipton, has<br />
joined the board, while Jatinder<br />
Sharma, Principal and Chief Executive of<br />
Walsall College, has been reappointed.<br />
Named the Black Country Chamber’s<br />
Business Person of the Year at our 2022<br />
awards, Paul Hull leads Queen’s Awardwinning<br />
KMB Shipping Group, a freight<br />
forwarding company that has provided<br />
global import and export transportation<br />
solutions for more than 35 years.<br />
In a 27-year career with KMB Shipping,<br />
Paul has progressed from apprentice to<br />
managerial then director roles, before<br />
becoming co-owner after leading a<br />
management buyout in 2018.<br />
A qualified accountant and highly<br />
experienced leader, Jatinder Sharma has<br />
held a number of senior positions in both<br />
the private and public sectors and is a<br />
passionate champion of the vital role that<br />
skills and training play in the<br />
development of the West Midlands<br />
economy.<br />
Jatinder was awarded a CBE in the<br />
2023 New Year Honours for his services<br />
to further education. With a workforce of<br />
more than 1,000 staff, Walsall College is<br />
Jatinder Sharma<br />
currently engaging with over<br />
800 employers in the design,<br />
development and delivery of<br />
apprenticeship provision to<br />
1,300 learners.<br />
Speaking after the AGM,<br />
Chamber CEO Sarah<br />
Moorhouse said: “I am delighted to<br />
have board members with the calibre of<br />
Paul and Jatinder as we shape an exciting<br />
future.<br />
“After my first year as CEO I was<br />
pleased to report to the AGM on the<br />
progress made by the Chamber to<br />
promote and meet the needs of<br />
businesses across the Black Country.”<br />
The AGM received the report of the<br />
directors and the accounts for the year<br />
ended 31st March 2023.<br />
The report summary statement looking<br />
back on the previous year’s performance<br />
said: “This Is The Black Country was our<br />
2022/2023 campaign designed to<br />
champion the region as a great place for<br />
business.<br />
“It concluded in March<br />
2023 following 12 months of<br />
activity and has become a<br />
template for co-ordinated,<br />
focused lobbying and<br />
communications.”<br />
Other milestones<br />
featured in the statement<br />
included exceeding budget<br />
Paul Hull<br />
Cadent’s hot on Platinum benefits<br />
The Black Country Chamber of Commerce has welcomed Cadent, the UK’s<br />
largest gas distribution network provider, to its Platinum Group.<br />
Cadent supplies gas to 11 million UK homes and businesses across the UK<br />
and manages the National Gas Emergency Service on behalf of the gas<br />
industry.<br />
Elliott Nelson, Network Director for Cadent in the West Midlands, said:<br />
“Joining the Platinum Group will help us grow connections within the<br />
region’s business community and to play our part in shaping the local<br />
economy.<br />
“We recognise the opportunities which being part of the Chamber will<br />
bring and look forward to working with fellow members on areas of common<br />
interest to make the most of the opportunities ahead.”<br />
Black Country Chamber’s Gail Arnold said: “I’m delighted such a wellestablished<br />
business as Cadent has joined this successful and expanding<br />
group. It’s a pleasure to see fantastic businesses such as Cadent work with<br />
other members, sharing best practice meetings and ultimately forging<br />
strong and trusted business relationships.”<br />
“during a year of many changes”,<br />
maintaining membership retention level<br />
at 90 per cent and holding a successful<br />
2022 awards evening after years of Covid<br />
restrictions.<br />
In total, the Chamber logged 392,551<br />
individual engagements with businesses.<br />
“The Black Country is one of<br />
the most remarkable places<br />
on the planet, full of inspiring<br />
people and breath-taking<br />
businesses...”<br />
The focus for the current year, the<br />
summary said, includes re-energising the<br />
Chamber’s value proposition,<br />
reinvigorating the membership offer,<br />
refocussing the commercial approach<br />
and revitalising its marketing and<br />
communications.<br />
The annual report added: “The Black<br />
Country is one of the most remarkable<br />
places on the planet, full of inspiring<br />
people and breath-taking<br />
businesses. Thank you to our<br />
members – we are simply<br />
nothing without you.”<br />
The AGM, attended by the<br />
Chamber board and member<br />
businesses, was held at the<br />
Technology Centre at the<br />
University of Wolverhampton<br />
Science Park on December 1.<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 19
CHAMBER NEWS<br />
Start-up Club ready to build on<br />
first five years of success<br />
Fresh from celebrating its fifth<br />
anniversary, the Black Country Chamber<br />
of Commerce Start-Up Club is ready to<br />
help the next generation of new<br />
businesses launch.<br />
The Start-Up Club is the place for<br />
owners of fledgling businesses to make<br />
new connections, learn from industry<br />
experts and develop the skills and<br />
understanding required to take a<br />
business to the next level.<br />
The challenges faced by new<br />
enterprises can be daunting. In the UK,<br />
recent research by Fundsquire, a global<br />
start-up funding network, showed 20% of<br />
small businesses fail in their first year,<br />
and around 60% closed within the first<br />
three years.<br />
Against this backdrop, the Club limits<br />
its intake to be able to provide<br />
concentrated support for each company<br />
and as a result has helped more than 300<br />
people to begin trading since 2018.<br />
The impact of the Club has helped the<br />
Chamber win two successful tender<br />
applications to provide services for new<br />
businesses on behalf of Walsall Council<br />
and City of Wolverhampton Council to<br />
support the local authorities’ drive to<br />
build their local economies (see pg 10).<br />
The Start-Up Business Club provides<br />
platforms and opportunities for<br />
businesses looking to grow, connect and<br />
become part of a thriving network.<br />
It contributes to their growth by<br />
providing a supportive environment and<br />
valuable connections with the local<br />
business community. All activity is led by a<br />
dedicated business relationship manager,<br />
with workshops addressing start-ups’<br />
specific needs and providing networking<br />
opportunities to meet peers also taking<br />
their first steps.<br />
Start-up Business Manager Alison<br />
Trinder said feedback from members is<br />
consistently positive, as each intake see<br />
the benefit of the Chamber’s support.<br />
One business owner recently posted<br />
on social media: “You do amazing work,<br />
Alison. I’m proud to be part of the<br />
Start-Up Club Alumni!” Another said<br />
Alison had helped her business with<br />
“incredible work”.<br />
The Club celebrated its fifth<br />
anniversary when members past and<br />
present attended a Christmas networking<br />
event in Dudley (below).<br />
Representatives attended from a range<br />
of business sectors, including financial<br />
services through to facilities<br />
management and creative teaching.<br />
As well as enjoying mince pies and<br />
refreshments, attendees had the chance<br />
to look back on the growth of the club for<br />
new businesses over the last five years.<br />
Alison Trinder said: “It was fantastic to<br />
see so many businesses join us to<br />
celebrate the Start-Up Club’s fifth<br />
birthday and to look back on the progress<br />
we have made to date.<br />
“Since we launched, new businesses<br />
have had to cope with the pandemic,<br />
dramatic shifts in the economy and a<br />
major conflict.<br />
“To all those who have not only<br />
survived but thrived, I say they should be<br />
proud of their achievements.<br />
“People can join at any time and at any<br />
stage of their start-up journey.<br />
Membership lasts for two years, during<br />
which we will provide tailored support<br />
and services.”<br />
For more information<br />
on the Start-Up Club,<br />
click right<br />
“You do amazing<br />
work, Alison. I’m<br />
proud to be part<br />
of the Start-up<br />
Club Alumni!”<br />
1420<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024
MEMBERS’ NEWS<br />
Trek partners donate<br />
digital kit to end<br />
Morocco’s IT desert<br />
Chamber Platinum Group member<br />
employment support specialist Steps<br />
To Work has announced a partnership<br />
with a training company to donate<br />
laptops to boost education in<br />
Morocco.<br />
The initiative was born out of the<br />
Acorns Hospice Trust’s Sahara Trek,<br />
which Steps To Work CEO Paul<br />
Cadman took part in, and aims to<br />
provide technological resources to<br />
those in Morocco who are most in<br />
need.<br />
During the charitable expedition,<br />
which raised an impressive £105,570<br />
for Acorns Hospice, Prof Paul Cadman<br />
met up with Matt Jones, founder and<br />
MD of Oxbridge, leading to a<br />
partnership that extends the spirit of<br />
giving beyond monetary aid.<br />
Steps To Work, in alignment with its<br />
mission to support individuals into<br />
employment and further training, will<br />
now equip communities in Morocco<br />
with the tools necessary for digital<br />
inclusion. Twenty laptops have been<br />
donated to individuals who need<br />
them.<br />
“We are thrilled to be able to<br />
contribute to the advancement of<br />
education in Morocco through this<br />
initiative,” said Paul Cadman. “Our<br />
Sahara trek was a testament to<br />
human resilience and compassion,<br />
and this partnership with Oxbridge<br />
allows us to extend our impact beyond<br />
the trek itself and to support more<br />
individuals.”<br />
Matt Jones said: “In Marrakech I<br />
spent some time at an educational<br />
centre. They were keen to understand<br />
how things worked in the UK, and it<br />
was clear that their children<br />
were lacking exposure to<br />
digital skills through a<br />
shortage of<br />
equipment.<br />
“This felt like<br />
something we<br />
could help solve,<br />
and after a chat<br />
with Paul, we<br />
made it a reality.”<br />
Prof Paul<br />
Cadman<br />
Merry Hill primed<br />
to build upon<br />
footfall and<br />
sales increases<br />
Merry Hill, one of the UK’s top ten retail<br />
and leisure destinations, is primed to<br />
welcome a string of new additions on the<br />
back of positive results for 2023.<br />
The centre celebrated a landmark 12<br />
months with brand additions and<br />
year-round entertainment driving a 9.4%<br />
rise in footfall and 7% increase in sales<br />
last year compared to 2022. 65 new<br />
brands signed or reconfirmed their<br />
commitment to the centre, and 30<br />
opened new stores, representing more<br />
than 30% of units.<br />
New openings included community<br />
focused concept store Nike Unite, KENJI,<br />
and major fashion brands such as Vanilla,<br />
Suit Direct and schuh Kids.<br />
The leisure offering at the centre also<br />
continued to improve. Visitors were<br />
offered a new entertainment centre by<br />
Hollywood Bowl and dining spots<br />
including pan-Asian restaurant<br />
wagamama, ASK Italian, Starbucks, Big<br />
Smoke Burger, as well as the UK’s first<br />
Sides fried chicken restaurant outside of<br />
London.<br />
Other entertainment highlights<br />
included a retro world of gaming at<br />
Arcade Alley, bringing the community<br />
together to play sport at Play United, an<br />
immersive Halloween pop-up experience<br />
in House on the Hill and a new Christmas<br />
event, The Marvellous Merry Maze.<br />
Looking ahead, community-driven<br />
fitness operator XF Gym Merry Hill will be<br />
making its UK debut this summer.<br />
XF, alongside lifestyle, technology and<br />
entertainment retailer Harvey Norman,<br />
will fill a significant portion of the former<br />
Debenhams space. Chicken wing<br />
restaurant Wingstop will also join Merry<br />
Hill’s food and drink offering in the first<br />
half of this year.<br />
Jonathan Poole, centre manager at<br />
Merry Hill, said: “The past 12 months<br />
have been hugely successful for Merry<br />
Hill as we continue to see major brands<br />
invest and thrive at the centre.<br />
“We’re taking the centre experience to<br />
the next level by introducing exciting new<br />
fashion, food and drink, and leisure<br />
experiences, while delivering hours of<br />
entertainment.<br />
“The quality of the brands coming to<br />
Merry Hill has been made possible by the<br />
hard work of our teams and retailers. It’s<br />
“It’s been a pleasure to see how well<br />
received these new openings have<br />
been, leading to an increase in<br />
footfall and the continued success<br />
of our new and existing retailers,<br />
growing sales...”<br />
been a pleasure to see how well received<br />
these new openings have been, leading<br />
to an increase in footfall and the<br />
continued success of our new and<br />
existing retailers, growing sales year-onyear.<br />
“We are constantly striving to enhance<br />
the centre for customers of all ages and<br />
interests, with more exciting additions<br />
and announcements coming throughout<br />
2024.”<br />
22 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
MEMBERS’ NEWS<br />
Award-winning digital<br />
agency develops new<br />
planning permission app<br />
Award-winning digital agency VOiD<br />
Applications has developed a unique<br />
new app aimed at assisting users to<br />
achieve permission for planning<br />
applications quickly and cheaply.<br />
The Wolverhampton-based agency, a<br />
2023 Chamber award winner, delivered<br />
PreApp for Lichfield-based town planning<br />
experts NextPhase.<br />
It combines real-time data and<br />
professional experience to help users<br />
through the pre-application stage to<br />
improve the likelihood of consent.<br />
The online system, which covers all<br />
planning authorities in England and<br />
Wales, assesses data in relation to<br />
planning decisions, time frames and<br />
costs in each user’s council area to<br />
accurately determine how often each<br />
council gives planning permission for<br />
each user’s type of proposal, how quickly<br />
they provide the decision and what is<br />
needed to support each case.<br />
The outcome provides users with an<br />
understanding of their chances of gaining<br />
planning permission, the costs expected<br />
for an application, the average expected<br />
time for a decision, the specific<br />
weaknesses and strengths of each case<br />
and what can be done to improve their<br />
chances of permission.<br />
VOiD Applications won the Excellence<br />
in Professional Services award at the<br />
Black Country Chamber Business Awards<br />
in November, and also made the shortlist<br />
for the Excellence in Science, Technology<br />
and Innovation award.<br />
VOiD Applications managing director<br />
Chris Carter commented: “We really<br />
enjoyed working in partnership with<br />
NextPhase to design this app.<br />
“As web and app developers, we<br />
specialise in building bespoke systems<br />
with custom functionality for our clients,<br />
so we were keen to embrace the<br />
challenge of creating a new app from<br />
scratch.<br />
“What is unique about this app is that it<br />
combines data with analysis from town<br />
planning professionals to provide clear,<br />
site-specific advice for each case.”<br />
NextPhase managing director<br />
Christopher Whitehouse commented:<br />
“PreApp provides a solution to a service<br />
provided by local planning authorities<br />
that is often slow and expensive.<br />
“The app has been specially designed<br />
with property developers and home<br />
improvers in mind. Anyone wanting to<br />
achieve planning permission for an<br />
extension, new build or major<br />
development project can benefit from it.<br />
“VOiD Applications did a great job of<br />
collaborating with us to develop the app.<br />
“Listening carefully to our brief at all<br />
times, they managed to transform an<br />
aspirational idea into a very practical<br />
solution.”<br />
Appointments<br />
Experienced property<br />
specialist joins solicitors<br />
Enoch Evans Solicitors has appointed<br />
Natalie Mellors to its commercial<br />
property team.<br />
The law firm – a Gold Chamber<br />
member – said the appointment was<br />
part of a planned growth programme.<br />
Having worked at other law firms,<br />
Natalie has a proven track record of<br />
success in the field of commercial<br />
property law, with extensive experience<br />
advising on complex property<br />
transactions, negotiating leases and<br />
providing legal advice on property<br />
development projects.<br />
Natalie (left) with Enoch<br />
Evans’ Sukhie Shemar<br />
Experienced engineer to<br />
support group growth<br />
Leading security specialist GMS Group<br />
has appointed a new Senior Project<br />
Engineer to support the<br />
commissioning of security systems for<br />
new and existing clients.<br />
Dave Williams (below, left, with CEO<br />
Neil Male) joins Tividale-based GMS<br />
with over 30 years’ experience in the<br />
electrical, fire and security sector.<br />
Dave spent the last eight years of his<br />
career in a similar role, where he<br />
oversaw security installation projects<br />
for a number of corporate and<br />
government contracts.<br />
Dave will be responsible for<br />
providing new and existing clients with<br />
tailored security solutions.<br />
VOiD won the Excellence in Professional<br />
Services award at the Black Country Chamber<br />
Awards last year<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 23
MEMBERS’ NEWS<br />
Cybersecurity specialists land<br />
place on NATO scheme<br />
Chamber Gold member Goldilock Secure<br />
has been selected for a prestigious<br />
NATO-backed programme.<br />
Based at University of Wolverhampton<br />
Science Park, Goldilock is joining the<br />
DIANA Accelerator Programme as one of<br />
30 companies taking part, following a<br />
rigorous selection process which saw<br />
1,300 firms apply.<br />
The cybersecurity company’s unique<br />
physical disconnection solution was key<br />
to its selection.<br />
The DIANA accelerator programme is<br />
designed to equip businesses with the<br />
skills and knowledge to navigate the<br />
world of deep tech. It is aimed primarily at<br />
start-ups with business models based on<br />
high-tech innovation in engineering or<br />
significant scientific advances.<br />
Goldilock also qualifies for its dual-use<br />
innovation, a term used to recognise<br />
technologies with applications for civilian<br />
purposes that also have applications in<br />
military.<br />
The six-month programme consists of<br />
ten modules that allow participants to<br />
develop viable dual-use ventures,<br />
building on Goldilock’s innovative<br />
technology which is already available in<br />
the civilian sphere.<br />
The team will gain a comprehensive<br />
understanding of the dual-use landscape,<br />
leveraging insights and experience<br />
gained via Defence and Security<br />
Accelerator, National Cyber Security for<br />
Startups and Department for Business<br />
and Trade programmes.<br />
Companies on the DIANA accelerator<br />
programme can gain access to grants to<br />
support technology development and<br />
demonstration, as well as the chance to<br />
use test centres across the NATO<br />
Alliance. They will also benefit from<br />
mentoring from scientists, engineers,<br />
industry partners, end users and<br />
government procurement experts, along<br />
with access to pathways to market within<br />
the NATO enterprise and 31 Allied<br />
markets.<br />
Goldilock’s Drawbridge solution is<br />
gaining global recognition both within the<br />
defence sector and the cybersecurity<br />
industry more widely, and its acceptance<br />
and other growth opportunities mean it is<br />
planning to expand operations by<br />
doubling the size of its workspace at the<br />
Science Park.<br />
Goldilock CEO and founder Tony Hasek<br />
said: “The global cyber threat theatre is<br />
growing rapidly, fuelled by increasingly<br />
sophisticated and brazen criminal and<br />
nation-state actors. No organisation large<br />
or small, is safe.<br />
“Given the increasingly innovative<br />
cyberattack techniques being used, a<br />
paradigm shift in cyber defence thinking<br />
is required.”<br />
Goldilock strategic advisor for defence,<br />
General Sir Chris Deverell said: “The<br />
global threat landscape is evolving<br />
rapidly, and with the emergence of<br />
state-aligned actors, concerns around AI,<br />
and the continuation of Russia’s invasion<br />
of Ukraine, the threat to critical national<br />
infrastructure is intensifying.<br />
“We will work closely with NATO and<br />
other participants to develop and<br />
implement new and innovative solutions<br />
that will help to protect our nations and<br />
their citizens.”<br />
Clearly, the cap fits...<br />
Bus users are continuing to enjoy discounted single bus<br />
fares after Platinum member National Express West<br />
Midlands confirmed its continued participation in the<br />
Government’s £2 single fare cap scheme until the end of<br />
2024.<br />
The initiative has been warmly received by customers<br />
across the region with over 12.5 million National Express<br />
West Midlands bus passenger journeys made using the<br />
single fare offer since the beginning of the year.<br />
Anybody making three or more journeys a day will<br />
continue to benefit from day tickets at £4.50, providing<br />
unlimited travel within the nBus zone and on all National<br />
Express West Midlands buses.<br />
National Express West Midlands passengers using<br />
contactless can Tap and Cap and will find their fare cap is<br />
automatically applied so they never pay more than they<br />
should – as long as they tap on with the same card or<br />
device.<br />
Alex Jensen, CEO for National Express UK, Ireland and<br />
Germany said: “Bus travel is simple, cheap and easy and<br />
there’s never been a better time to get onboard.”<br />
Andy Street, the Mayor of the West Midlands, said:<br />
“Buses are the backbone of public transport in the West<br />
Midlands, which is why it’s so important we keep fares low<br />
and affordable.”<br />
For more information about bus tickets and services, visit<br />
www.nxbus.co.uk.<br />
24 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
MEMBERS’ NEWS<br />
Another acquisition takes Talbots Law<br />
onto a new high street<br />
Legal firm and Chamber Gold member<br />
Talbots Law has notched its third<br />
acquisition in eight months to continue<br />
its growth journey.<br />
The Stourbridge-based business,<br />
which has boosted its workforce to nearly<br />
450, bought Scaiff in Worcester to<br />
establish its first presence in the city<br />
centre.<br />
All 16 staff were retained, with<br />
ambitious expansion plans in place to<br />
recruit a further 10 solicitors and<br />
administrative employees in the year<br />
ahead, along with significant investment<br />
in sympathetically refurbishing the Grade<br />
II listed offices.<br />
Dave Hodgetts, Talbots Law chief<br />
executive said: “While we have offices in<br />
Kidderminster and Bewdley, we’ve never<br />
had a high street presence in Worcester.<br />
This acquisition gives us an immediate<br />
footprint in a city and area rich in<br />
potential.<br />
“Scaiff LLP has been operating here for<br />
more than 30 years and has a proven<br />
track record of offering family, personal<br />
injury, wills and probate and residential<br />
conveyancing services to local people. All<br />
this expertise is being retained, and will<br />
be supplemented by the additional<br />
services we can offer.”<br />
Scaiff managing partner Simon Shaw,<br />
who will stay on after the deal, said: “Our<br />
existing clients will benefit from having<br />
access to a larger team and new legal<br />
specialisms that we have not been able to<br />
offer before.<br />
“On the flip side, we are bringing<br />
considerable personal injury expertise to<br />
Talbots, which I know is an area it is keen<br />
to grow in.”<br />
Other recent acquisitions by Talbots<br />
Law have included Sarginsons in<br />
Coventry and Wright Solicitors, with<br />
offices in Dudley and Bewdley.<br />
The mergers and acquisitions activity,<br />
combined with strong organic growth,<br />
has seen revenues rise from £22m to<br />
£24m in 2023, with a £30m target set for<br />
2025.<br />
This will be achieved by further deals in<br />
strategically identified parts of the West<br />
Midlands and, longer term, the possibility<br />
of moving into the east of the region.<br />
Lenders combine to back home care agency acquisition<br />
An entrepreneur has completed the<br />
acquisition of a Telford home care agency<br />
after securing £350,000 in funding from<br />
lending specialists UKSE and BCRS<br />
Business Loans – both Chamber<br />
members.<br />
Rick Kaul purchased Supreme Home<br />
Care to become one of the first to<br />
receive investment from the newly<br />
formed West Midlands arm of UKSE,<br />
which joined the Chamber last year.<br />
The Tata Steel subsidiary provided<br />
£200,000 towards the purchase, with a<br />
further £150,000 from Platinum member<br />
BCRS Business Loans.<br />
As a result, 130 jobs have been<br />
safeguarded with a potential to create an<br />
additional 50 new roles.<br />
Supreme Home Care, based in Telford,<br />
provides emergency, rehabilitation and<br />
long-term care to adults with a wide<br />
range of physical and mental needs, as<br />
well as respite at home support.<br />
Providing strategic loan and equity<br />
packages of up to £1m to generate<br />
growth, UKSE’s West Midlands team<br />
creates local job opportunities and<br />
bolsters the economy by supporting<br />
SMEs across the region.<br />
BCRS Business Loans provides<br />
funding to West Midlands and Wales<br />
businesses that are struggling to access<br />
finance from traditional lenders by<br />
offering loans from between £10,000 and<br />
£150,000 to support growth and recovery<br />
From left, Steve Grice of<br />
UKSE, Rick Kaul of Supreme<br />
Home Care and Louise<br />
Armstrong of BCRS<br />
Business Loans<br />
plans. Welcoming the<br />
investment, Rick Kaul<br />
commented: “I plan to create<br />
additional job opportunities<br />
as we expand into complex<br />
critical care support and<br />
specialised care for adults<br />
and children. We will be<br />
working with Telford College<br />
to provide level 3- level 6<br />
health and social care<br />
apprenticeships.<br />
UKSE area manager Steve Grice said:<br />
“Supreme Home Care is a strong<br />
example of a growing company that is<br />
sustaining valuable jobs in the region,”<br />
while Stephen Deakin, Chief Executive at<br />
BCRS Business Loans, said: “It is great<br />
news that the funding will secure the<br />
future of Supreme Home Care.”<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 25
COVER STORY: STARS OF THE FUTURE<br />
We’re heading<br />
for the top<br />
‘To be able to work<br />
while learning was<br />
attractive to me. ...’<br />
Georgie Newport<br />
Future business stars vouch for<br />
the benefits of on-the-job training<br />
As businesses across the Black Country equip the next generation of employees with<br />
the skills to capitalise on future opportunities, young people are making a positive<br />
impact across a range of industries as they grow.<br />
In this issue’s cover story, we celebrate the progress of the future stars who have<br />
joined in entry level roles and are now established as team members with greater<br />
responsibilities.<br />
The Black Country Chamber is promoting training as the way forward for our<br />
businesses as they adjust to the changes in their markets, impact of new<br />
technology and the challenging economic environment. Our first ever Quarterly<br />
Economic Survey Data Reveal event saw business representatives hear the<br />
exclusive insights on the local economy from our most recent member research.<br />
The survey showed skills and recruitment remain a challenge for members. Just over<br />
half (57 per cent) of Black Country firms surveyed attempted to recruit during the last<br />
quarter of 2023, down from 71 per cent in Quarter 3. A further 62 per cent of firms<br />
across the Black Country experienced recruitment difficulties in Quarter 4, while<br />
investment plans for training have increased for 24 per cent of Black Country businesses.<br />
But as our four cover stars show, young people are ready to make the most of the<br />
opportunities ahead of them. When given a chance, the next generation can play a<br />
significant role in a business where they are offered the opportunity to grow and learn as<br />
they earn.<br />
Meet our four talented colleagues:<br />
ABBIE DANKS, apprentice solicitor<br />
with Talbots Law, based in<br />
Stourbridge, is two years into a six<br />
year apprenticeship with the law firm,<br />
which has offices across the West<br />
Midlands and Worcestershire, having<br />
first joined in 2020. One of the first to take up a Level 7<br />
Solicitor Apprenticeship with the firm, Abbie is client<br />
facing and working on cases alongside colleagues,<br />
making her a valued team member.<br />
MATT JEAVONS, planning manager at<br />
JJX Logistics in Kingswinford,<br />
completed a Business Administration<br />
Level 3 apprenticeship with the<br />
leading haulage company in 2022.<br />
Having started in the warehouse office<br />
he has progressed to become a transport planner and<br />
then a planning manager at the company, which serves<br />
customers across the UK and all around Europe.<br />
JOSEPH MOSELEY, engineer at Thomas<br />
Dudley in Dudley, started with the<br />
company in 2019 as a CNC pattern maker,<br />
producing tooling for the foundry while<br />
completing a Level 3 Metal Casting,<br />
Foundry, and Patternmaking Technician<br />
apprenticeship. He has moved up to a<br />
degree-level apprenticeship and is working<br />
towards becoming a Level 6 manufacturing engineer.<br />
GEORGIE NEWPORT is employed by<br />
Wolverhampton-based water safety and<br />
legionella specialist Nant as scheduling<br />
and communications manager, working<br />
with field engineers serving sites across<br />
the UK. She joined the business in 2017 as<br />
a technical Level 3 Business Administration<br />
apprentice and has since taken up training<br />
opportunities to progress her career with the company.<br />
26 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
What made you consider an<br />
apprenticeship as an entry to<br />
employment?<br />
Abbie Danks, Talbots Law: I never<br />
really saw the ‘university experience’ as<br />
something that excited me or was<br />
essential. I was more motivated by<br />
getting into the workplace as soon as<br />
possible and having that crucial firsthand<br />
experience of working in a law firm.<br />
The apprenticeship route allowed me to<br />
do just that.<br />
Matt Jeavons, JJX Logistics: I was not<br />
enjoying college and wanted to start<br />
working. I have always preferred being<br />
more hands-on and learning on the job,<br />
so an apprenticeship seemed the perfect<br />
solution for me.<br />
Joseph Moseley, Thomas Dudley:<br />
Apprenticeships offer fantastic<br />
opportunities by supporting the<br />
transition from full-time education to the<br />
working world. You can continue to<br />
develop academically through your<br />
college- or university-based studies and<br />
develop hands-on skills that can only be<br />
gained in the workplace at the same time.<br />
This experience is vital within industries<br />
such as engineering, as there is no<br />
substitute for getting involved and getting<br />
your hands dirty.<br />
Georgie Newport, Nant: To be able to<br />
work while learning was attractive to me. I<br />
previously worked for Sainsbury’s so had<br />
limited admin experience and wanted a<br />
new challenge. I liked that I could<br />
complete my apprenticeship during<br />
working hours and have the freedom<br />
to gain a qualification whilst carrying<br />
out my role.<br />
How has your career<br />
progressed and<br />
what does your role<br />
today involve?<br />
Abbie, Talbots Law: I<br />
joined in 2020 straight<br />
out of sixth form college<br />
as an administrator in the<br />
dispute resolution<br />
department, assisting<br />
with file management. I<br />
progressed to being a<br />
paralegal, undertaking<br />
tasks to assist with members<br />
of my team. I was able to take<br />
ownership of debt recovery cases<br />
and manage and assist with<br />
those from the beginning to the<br />
end.<br />
I now assist with contentious<br />
probate cases. I manage my<br />
own small case load under<br />
supervision, which has given me<br />
the opportunity to push myself by<br />
researching new legislation and<br />
processes, as well as developing my<br />
legal drafting.<br />
Matt, JJX Logistics: I started off in the<br />
warehouse office doing picks and<br />
bookings in. I was also giving a helping<br />
hand in the warehouse. I then moved into<br />
the main office where I was involved in<br />
managing the unloading systems and<br />
customer services. I quickly discovered<br />
my desire to work in transport and<br />
started to pick it up. I became a transport<br />
planner which led to me becoming<br />
planning manager.<br />
Joseph, Thomas Dudley: Since<br />
completing my first apprenticeship, my<br />
development has been continuously<br />
supported. I’ve enrolled in a four-year<br />
university course at Aston University and<br />
completed training days that aid my<br />
“I have already preferred being<br />
more hands-on and learning on<br />
the job, so an apprenticeship<br />
seemed the perfect solution for<br />
me...”<br />
Matt Jeavons<br />
“I manage my own small case load<br />
under supervision, which has<br />
given me the opportunity to push<br />
myself by researching new<br />
legislation and processes, as well<br />
as developing my legal drafting.”<br />
Abbie Danks<br />
day-to-day work.<br />
I have moved into a technical role,<br />
supporting new product introductions<br />
across the foundry. By doing this, my<br />
exposure to the overall casting process<br />
has vastly increased and allowed me to<br />
develop strong relationships with<br />
colleagues across the business.<br />
Other exciting opportunities have<br />
arisen, such as attending overseas<br />
industry events and mentoring.<br />
Georgie, Nant: My career has changed<br />
massively. I started as a technical<br />
apprentice and then quickly progressed<br />
to senior administrator, help desk team<br />
leader, help desk supervisor and finally to<br />
the role I have today, which is scheduling<br />
and communications manager.<br />
My apprenticeship has helped me<br />
experience a great deal within the<br />
business; it opened my eyes to the<br />
potential of my role and now I have a<br />
greater depth and knowledge of the<br />
company. I am looking at how I can<br />
support my team to progress through an<br />
apprenticeship route. When I speak to<br />
potential new recruits it is great to be<br />
able to share my journey with them.<br />
Continued on page 28<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 27
COVER STORY: STARS OF THE FUTURE<br />
Continued from page 27<br />
What has vocational training taught you<br />
that a full-time college or university<br />
course could not have done?<br />
Georgie, Nant: University or college is<br />
more structured, and learning based with<br />
no guarantee of a job at the end of it. I like<br />
that I have been able to gain an additional<br />
qualification while having the security and<br />
stability of a full-time job. I developed<br />
vital skills such as time management,<br />
confidence, accountability for my<br />
workload and teamwork.<br />
Joseph, Thomas Dudley: There are<br />
social aspects that cannot be taught in<br />
full-time academic environments as well<br />
as skills for self-management and<br />
time-keeping. Running both training and<br />
full-time work simultaneously is certainly<br />
not without its challenges but without<br />
application, a large amount of knowledge<br />
gained in a full-time college or university<br />
course is lost. Apprenticeships are<br />
tailored to your industry and knowledge is<br />
reinforced by seeing things live every day.<br />
Abbie, Talbots Law: My apprenticeship<br />
has provided me with the chance to excel<br />
in the legal profession and develop real<br />
life skills and confidence that I did not<br />
have previously. In a classroom you do<br />
not get the hands-on experience of<br />
dealing with clients and managing and<br />
progressing their case in real time.<br />
Matt, JJX Logistics: I have been given<br />
hands-on experience; everything I<br />
learned came with practical outcomes and<br />
solutions that I could actually see the<br />
effect of, rather theoretical scenarios. It<br />
was proper ‘real life’.<br />
What are the biggest misconceptions<br />
about apprenticeships?<br />
Georgie, Nant: That apprenticeships<br />
are just for school leavers! It was a<br />
misconception I had myself, and it is not<br />
true. At Nant we have had a range of<br />
apprentices from different ages and<br />
stages in their career. It is great to have<br />
that diversity of experience and opinion.<br />
The course tutors are great at<br />
understanding your learning style and<br />
adapting their approach based on how<br />
you learn best. This could be through<br />
recorded interviews, observations in the<br />
workplace or annotated images to<br />
evidence your learning.<br />
Joseph, Thomas Dudley: It felt like<br />
apprenticeships were discouraged at<br />
school and almost regarded as an inferior<br />
option to the academic route. This is<br />
wrong; there are huge benefits and perks<br />
as an apprentice, and paths open as a<br />
direct result.<br />
Abbie, Talbots Law: People don’t<br />
realise the level of education available<br />
through apprenticeships. Degree level<br />
apprenticeships are still relatively new, so<br />
many still think particular careers are only<br />
achievable by obtaining a degree, but the<br />
qualifications through an apprenticeship<br />
are the same as undergraduate degrees.<br />
If you were recruiting, would you be<br />
keen to take on an apprentice and what<br />
value do you feel they add?<br />
Matt, JJX Logistics: Definitely! It gives<br />
the apprentice a chance to explore the<br />
business and see which area they are<br />
best suited to, as well as learn about the<br />
world of work, the company and the<br />
industry at a manageable pace.<br />
Abbie, Talbots Law: Apprentices add<br />
significant value to a workplace. Not only<br />
do apprenticeships nurture the next<br />
generation of lawyers, they diversify the<br />
workplace, bringing in new and fresh<br />
ideas and contributions.<br />
Apprenticeships give employers the<br />
opportunity to produce and retain quality<br />
employees, who will not only have the<br />
necessary qualifications and theoretical<br />
knowledge, but will also have essential<br />
work skills that can only be obtained<br />
through experience.<br />
Georgie, Nant: Nant has had many<br />
apprentices join and progress into<br />
different roles. The company sees the<br />
value of apprenticeships, and it’s<br />
rewarding to watch that person grow and<br />
develop. The company is looking to take<br />
on an additional three apprentices over<br />
the next few months. We have a great<br />
relationship with our apprenticeship<br />
provider, In-Comm Training.<br />
Joseph, Thomas Dudley:<br />
Apprenticeships are the starting point for<br />
passing on knowledge and experience,<br />
and create the future force that will one<br />
day be managers and<br />
directors. Without<br />
apprentices,<br />
generations of<br />
knowledge will be<br />
lost through ageing<br />
workforces and a<br />
lack of<br />
progression<br />
planning.<br />
“Apprenticeships are the starting<br />
point for passing on knowledge and<br />
experience... without apprentices,<br />
generations of knowledge will be lost”<br />
Joseph Moseley<br />
Do you have any advice for individuals<br />
considering following your route into<br />
work?<br />
Abbie, Talbots Law: You may think that<br />
you are missing opportunities and<br />
experiences by deciding not to go to<br />
university full time but you are presented<br />
with even more opportunities and<br />
experiences. Plus, there is the obvious<br />
bonus that apprenticeships come with no<br />
student debt, and you are earning a<br />
salary!<br />
Joseph, Thomas Dudley:<br />
Communication is key. Reach out to<br />
companies and start seeking relevant<br />
experience in the industry in which you<br />
see yourself wanting a career. Setting<br />
yourself apart from the crowd can be<br />
especially challenging, particularly at a<br />
young age, but is a necessity when<br />
hunting for a good apprenticeship with<br />
reputable businesses.<br />
Matt, JJX Logistics: The sooner you<br />
start the better. It gives you chance to get<br />
an understanding of a lot of things and<br />
slowly gain confidence both personally<br />
and professionally instead of being<br />
thrown in at the deep end.<br />
Georgie, Nant: Bite the bullet and go<br />
for it. If you are passionate about<br />
embarking on a rewarding career path, it<br />
is the best route.<br />
28 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
NEWS<br />
The countdown to the 2024 Black<br />
Country Chamber of Commerce Awards<br />
has begun. Every business should save<br />
the November 21 date...<br />
Last year’s winners:<br />
Will you be in the<br />
spotlight this<br />
November?<br />
Celebrate the best<br />
of business with the<br />
Black Country<br />
Chamber Awards<br />
The best of the Black Country’s<br />
business trailblazers, innovators and<br />
community champions will be honoured<br />
when the 23rd annual Chamber of<br />
Commerce Awards are held in<br />
November.<br />
The date for the Black Country<br />
Chamber Business Awards 2024, a<br />
dazzling celebration of the businesses<br />
shaping our vibrant economic landscape,<br />
has been set for November 21.<br />
A glittering black tie dinner and awards<br />
ceremony will take place at The Halls<br />
Wolverhampton, operated by AEG<br />
Presents, to honour the very best of our<br />
region’s business scene.<br />
As the leading regional support agency<br />
for firms in the region, the Black Country<br />
Chamber of Commerce stages these<br />
annual awards as part of its drive to<br />
provide platforms and opportunities for<br />
businesses looking to grow, connect and<br />
become part of a thriving network.<br />
Last year’s sell-out awards night saw an<br />
audience of more than 500 guests gather<br />
to celebrate a range of winners.<br />
This year we are shining a brighter light<br />
than ever before on the remarkable<br />
achievements and unwavering dedication<br />
that drive our local economy.<br />
From dynamic start-ups to established<br />
powerhouses, every business has a story<br />
to tell, and the Black Country Chamber of<br />
Commerce is eager to amplify their<br />
voices.<br />
CEO Sarah Moorhouse said: “We are<br />
delighted to look forward to another<br />
fantastic evening of celebration in which<br />
we will honour the innovative, successful<br />
and resilient businesses that can be<br />
found throughout the Black Country.<br />
“The Black Country Chamber Business<br />
Awards is not just an awards ceremony<br />
but a positive gathering of the brightest<br />
minds and most influential figures in our<br />
business community to network, connect<br />
and forge new partnerships under one<br />
roof.<br />
“Winners will receive widespread media<br />
coverage, social media buzz, and the<br />
chance to take up exclusive networking<br />
opportunities.”<br />
The 2024 awards will build on the<br />
successful 2023 event which saw a host<br />
of companies honoured. Among the<br />
winners were YMCA Black Country<br />
Group’s Kellie Simcox, who was named<br />
employee of the year, Burke Bros Moving<br />
Group who landed the Family Business of<br />
the year prize and JJX Logistics, who<br />
scooped Medium or Large Business of<br />
the Year.<br />
Sarah added: “Our awards are always<br />
one of the highlights of the region’s<br />
business calendar. Last year we received<br />
the highest number of applications in<br />
every category, achieved a complete sell<br />
out for the night and we had a long<br />
waiting list for tickets.<br />
“Our wide range of categories will again<br />
give recognition to the full range of<br />
30 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER AWARDS 2024<br />
Award categories<br />
and sponsorship<br />
Get on board as a Black Country<br />
Chamber Business Awards sponsor!<br />
Now is the time for your business to<br />
get the full benefit of our entire<br />
2024 Awards campaign by coming<br />
on board as a sponsor.<br />
Association with the Chamber<br />
Business Awards will not only<br />
enhance your company’s brand, it<br />
will give you access to a range of<br />
profile-raising opportunities across<br />
some of the largest B2B platforms<br />
and outlets in the region while<br />
demonstrating your commitment to<br />
supporting and championing<br />
businesses in the Black Country.<br />
Sponsorship opportunities<br />
Companies can now take up the<br />
opportunity to align their brands with<br />
the cream of our region’s businesses<br />
by sponsoring individual categories or<br />
taking up one of a number of<br />
packages to support the event.<br />
See page 32<br />
sectors and sizes of business, to<br />
celebrate the work of all those who drive<br />
forward growth and investment by<br />
capitalising upon the region’s talent and<br />
tenacity.<br />
“Entries will open later in the spring so<br />
we encourage all companies to speak to<br />
their membership managers about how<br />
they can put forward submissions. We are<br />
also looking to work with sponsors who<br />
want to make the most of the marketing<br />
opportunities from our range of<br />
packages.” (see panel right and page 32)<br />
Full details of the Black Country<br />
Chamber Business Awards 2024 will be<br />
published on the Chamber website over<br />
the coming weeks and featured in the<br />
next edition of Prosper.<br />
For more information<br />
on the awards, click<br />
right<br />
There will be 14 award categories on<br />
the night.<br />
n Business in the Community<br />
n Employer of the Year<br />
n International Trade<br />
n Manufacturing and Engineering<br />
n Consultancy and Professional<br />
Services<br />
n Science, Technology and<br />
Innovation<br />
n Family Business of the Year<br />
n Business of the Year (more than<br />
10 employees)<br />
n Small Business of the Year<br />
(1-9 employees)<br />
n Start-Up of the Year<br />
n Young Employee or Apprentice<br />
of the Year<br />
n Business in Schools Award<br />
n Not for Profit Organisation<br />
n Employer Apprentice of the Year.<br />
There are opportunities to sponsor<br />
all of these awards.<br />
WHY SPONSOR?<br />
Align your brand with excellence<br />
- shape the narrative - get exclusive<br />
access to high-profile influencers<br />
and decision makers - amplify your<br />
reach.<br />
Become a category sponsor and be<br />
part of a night to remember! See<br />
page 32 for more details.<br />
Email us at awards@<br />
blackcountrychamber.co.uk<br />
or call us: 0330 024 0820<br />
for more details<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 31
CHAMBER AWARDS 2024: SPONSORSHIP OPPORTUNITIES<br />
Honour the region’s<br />
success stories by<br />
sponsoring our awards<br />
We are excited to offer businesses the<br />
chance to align their brands with the<br />
very best of the Black Country’s<br />
business scene by sponsoring the<br />
Chamber’s awards for 2024.<br />
The Black Country Chamber of<br />
Commerce delivers the region’s longest<br />
running awards, the biggest and best<br />
celebration in the local business<br />
calendar. Every year they attract the<br />
widest possible range of entrants,<br />
covering everyone from start-up<br />
successes to the big brands known the<br />
world over.<br />
Sponsorship opportunities<br />
As a category sponsor, you will receive<br />
the following benefits from your<br />
sponsorship of £4,250 (plus VAT):<br />
n A table of 10 guests for the black tie<br />
dinner awards event on November 21 at<br />
The Halls Wolverhampton<br />
n Two invitations to the winners’ lunch<br />
(March 2025)<br />
n Social media posts across all award<br />
notifications relating to your award of<br />
choice<br />
n A photo with the category winner in<br />
our Prosper December 2024 issue.<br />
To enter you must be a registered<br />
business here in the Black Country OR<br />
be a member of the Black Country<br />
Chamber. We will have a maximum of<br />
four finalists per category.<br />
All we ask of you is that you have<br />
someone on hand to present the award<br />
on the night, and you have a colleague<br />
available to assist with the judging in<br />
October.<br />
Award Categories<br />
n Business in the Community. This<br />
award is for the business which<br />
demonstrates a significant and positive<br />
commitment in the community.<br />
n Employer of the Year: The award to<br />
recognise employers who excel in<br />
developing their workforce and engaging<br />
employees in company values.<br />
n International Trade: For businesses<br />
of all sizes and sectors, with sound<br />
financial management, you will excel as<br />
an exporter or in assisting others to<br />
export goods across international<br />
borders.<br />
n Manufacturing and Engineering:<br />
For businesses of all sizes within the<br />
manufacturing and engineering sectors.<br />
n Consultancy and Professional<br />
Services: This award recognises a<br />
company that has demonstrated<br />
exceptional performance and impact in<br />
delivering value to its customers,<br />
bringing quantifiable improvement in<br />
client performance.<br />
n Science, Technology and<br />
Innovation: The award to celebrate<br />
businesses demonstrating exceptional<br />
advancements in science, technology,<br />
and innovation, who contribute to<br />
positive societal impact.<br />
n Family Business of the Year:<br />
Celebrating the best, established family<br />
business across any sector, you will<br />
need to show how you work together to<br />
achieve ambitions for growth.<br />
n Business of the Year (more than 10<br />
employees): Achieving high customer<br />
satisfaction, the winner will have<br />
leadership excelling in vision,<br />
communication and strategic planning.<br />
n Small Business of the Year (1-9<br />
employees): Honouring a small<br />
company with consistent revenue<br />
growth and profitability, your company<br />
will punch above its weight with<br />
innovative products, services or<br />
processes, while creating employment<br />
opportunities in a positive workplace<br />
culture.<br />
n Start-Up of the Year: Open to<br />
businesses registered since January<br />
2023, your business will have made a<br />
positive impact growing revenues and<br />
customer satisfaction.<br />
n Young Employee or Apprentice of<br />
the Year: Aged 25 or under and working<br />
in a Black Country business, we are<br />
looking for a young employee or<br />
apprentice who has used an<br />
apprenticeship to boost their career and<br />
make a real difference.<br />
n Business in Schools Award: This<br />
category is open to all businesses<br />
regardless of size, sector or type, who<br />
work with education partners and can<br />
show a significant positive impact on<br />
students, their school community and<br />
the wider community.<br />
n Not for Profit Organisation: This<br />
award recognises an outstanding<br />
non-profit organisation that can<br />
demonstrate exceptional impact,<br />
innovation and commitment to its<br />
mission.<br />
n Employer Apprentice of the Year:<br />
Recognising the commitment employers<br />
undertake to train staff under a<br />
recognised apprenticeship scheme,<br />
entrants must have taken on<br />
apprentices in the last three years.<br />
Become an Awards<br />
category sponsor!<br />
Email us here<br />
Call us: 0330 024 0820<br />
32 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER MEMBERSHIP BENEFITS<br />
Chamber announces membership<br />
fee will be frozen for 2024-25<br />
The Black Country Chamber of<br />
Commerce has announced<br />
membership fees will be frozen for the<br />
forthcoming financial year to help firms<br />
during a time of economic uncertainty.<br />
Member companies, ranging from<br />
fledgling firms which sign up to the<br />
Start-Up group through to the top level<br />
Patron organisations, will pay the same<br />
price as the current year for April 2024<br />
until March 2025.<br />
CEO Sarah Moorhouse said the<br />
decision had been taken in recognition of<br />
the challenges faced by Chamber<br />
members. She said: “At a time when<br />
inflation, the cost of living and increased<br />
energy tariffs, are just a few of the<br />
pressures faced by businesses, we were<br />
keen to support our members by holding<br />
prices for the next financial year at the<br />
current levels.<br />
“After some challenging years, money<br />
is understandably still at the forefront of<br />
people’s minds and many are tightening<br />
budgets, so we have taken this decision<br />
on the back of the resounding message I<br />
have shared since becoming CEO, that<br />
Chamber members should be assured<br />
‘we’ve got your back’.<br />
“While this step will help businesses<br />
financially, we are sure that the enhanced<br />
Chamber team will build stronger<br />
relationships than ever before as we help<br />
member companies through our drive to<br />
‘Member to<br />
Member’ offers<br />
Special Chamber ‘Member to<br />
Member’ offers can be<br />
accessed through the<br />
Chamber website, for fellow<br />
members to take advantage<br />
of. This is a great way to<br />
showcase your products<br />
and services.<br />
“We have taken this decision on<br />
the back of the resounding<br />
message I have shared since<br />
becoming CEO, that Chamber<br />
members should be assured<br />
‘we’ve got your back’. “<br />
re-energise the local economy in 2024.<br />
“We know many businesses value<br />
Chamber membership and the<br />
opportunities it generates, and we look<br />
forward to supporting local firms to<br />
realise their potential.”<br />
The Black Country Chamber acts as a<br />
powerful engine for local businesses to<br />
market themselves to the region and<br />
further afield, giving members access to<br />
a wealth of resources, including<br />
networking opportunities, support with<br />
trade documentations, training<br />
programmes and marketing platforms.<br />
Sarah Moorhouse added: “In the next<br />
12 months we will be amplifying our<br />
unique role as a dynamic and forwardthinking<br />
not-for-profit organisation which<br />
understands and helps tackle the<br />
challenges faced by firms operating in<br />
today’s modern marketplace.<br />
“Our organisation is based upon the<br />
concept of partnership, so we will be<br />
doing everything we can to promote<br />
opportunities for Black Country<br />
businesses.”<br />
Save money through<br />
your membership, too...<br />
We have teamed up with several<br />
Black Country Chamber members<br />
and partners to offer a range of<br />
discounts and savings for your<br />
business and the people you employ.<br />
Find out more on the facing page.<br />
Now more than ever businesses are<br />
finding ways to save money and<br />
Chamber membership can help you<br />
do just that!<br />
According to our latest Quarterly<br />
Economic Survey (Q4 2023), rising<br />
labour costs are rivalling the rise of<br />
utility prices as a pressure point.<br />
Labour costs and utilities are amongst<br />
the highest concern for firms across<br />
all sectors in the Black Country – at<br />
43% and 47% respectively.<br />
Our commercial partner offers are<br />
available to all Chamber members for<br />
the duration of their membership –<br />
allowing you and your employees to<br />
save money and access advice and<br />
support from a variety of.<br />
Find out more about<br />
Chamber benefits by<br />
clicking right<br />
Long-term discounts<br />
We have also teamed up with eight of our members to offer long-term discounts to<br />
fellow Chamber members. These are available until Friday, 7th June, and include:<br />
• Free financial health check from Central Business Finance<br />
• Fitness programme discounts from Fitness Studio Forty Six<br />
• 40% Discount on key holding services from GMS Group<br />
• 40% rates on tail lift servicing LOLER examinations and weigh testing from JC Payne<br />
• Simple risk management software from MoRServ<br />
• Health cash plan with immediate benefit and pre-existing cover from Paycare<br />
• Business insurance and financial planning support from Timmins Whittaker<br />
• 20% discount on raceday and tickets from Wolverhampton Racecourse<br />
To find out more about Chamber membership, please submit an enquiry form<br />
via our website or give the team a call on 0330 024 0820.<br />
34 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER MEMBERSHIP BENEFITS<br />
Members save money<br />
with our partners<br />
Barclaycard Payments<br />
– Discounted Rates<br />
Quest – HR, Legal, Tax and<br />
Health & Safety<br />
Quest Cover provides a wide range of access to<br />
qualified legal expertise, including HR, Tax and<br />
Health & Safety. This gives Black Country Chamber<br />
members access to legal advice helplines and an<br />
extensive document library with hundreds of<br />
downloadable documents that can be used in<br />
business, as well as providing £1M legal expenses<br />
cover.<br />
Whether customers are paying online or in<br />
person, a secure and reliable payment<br />
solution could give them and your business<br />
added peace of mind. That’s why we’re<br />
teaming up with Barclaycard Payments to<br />
offer you a specially negotiated discount on<br />
merchant service charges from one of the<br />
UK’s leading small business payment<br />
solution partners.<br />
APH – Airport<br />
Parking & Hotels<br />
Black Country Chamber<br />
members receive a range of<br />
discounts for airport parking<br />
and hotels.<br />
AA – Roadside Assistance<br />
The AA’s business breakdown cover will make sure<br />
your drivers get back on the road quickly – and with a<br />
minimum of disruption – if the worst happens.<br />
All you need to do is choose the right level of cover for<br />
you. Our members can save up to £300 on breakdown<br />
cover through Chamber membership.<br />
Swoop Funding – Chamber<br />
Finance Finder<br />
The Chamber Finance Finder simplifies and speeds up<br />
the funding process, matching members’ businesses with<br />
the right funding opportunities across loans, equity<br />
investment, grants and commercial mortgages.<br />
Control Energy Costs –<br />
Commercial Energy<br />
Discover how to best manage your business’s<br />
energy costs, both in terms of negotiating<br />
ongoing supply contracts and exploring<br />
opportunities for retrospective refunds. Halo Financial –<br />
Foreign Exchange<br />
Access all of these benefits through the member dashboard.<br />
Go to: www.blackcountrychamber.co.uk/account/login/<br />
Or give the team a call on 0330 024 0820.<br />
Halo Financial provides a better<br />
way for the most globally active and<br />
ambitious companies to transfer<br />
money across borders, helping your<br />
business trade successfully and<br />
grow with confidence.<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 35
MEMBERS’ NEWS<br />
Anthony (front left) with<br />
the Paycare team as they<br />
mark the organisation’s<br />
150 years<br />
Chamber Patron celebrates<br />
150th anniversary in style<br />
Black Country-based not-for-profit<br />
organisation Paycare has had a busy<br />
start to 2024 as it marks its 150th year in<br />
operation.<br />
Paycare, a Chamber Patron which<br />
provides a range of health cash plans to<br />
individuals, employees, and their families,<br />
was originally formed in 1874 to support<br />
factory workers with everyday healthcare<br />
costs.<br />
Initially named the Patients’ Aid<br />
Association, the organisation has since<br />
helped millions of people claim back cash<br />
on everything from optical and dental<br />
appointments to physiotherapy,<br />
diagnostic tests, and wellbeing<br />
treatments.<br />
Anthony Burns, Paycare’s CEO, said<br />
“Our 150th year is such a momentous<br />
milestone for us as an organisation, and<br />
one that the whole Paycare team is<br />
exceptionally proud of.<br />
“We were founded around the concept<br />
that nobody should have to struggle to<br />
access high-quality and timely healthcare,<br />
and this absolutely remains central to us<br />
today, particularly so in these current<br />
times.<br />
“Welcoming in this significant year has<br />
not only provided us with an opportunity<br />
to reflect on all of the incredible things<br />
we’ve achieved as a team, but to also look<br />
ahead to the next stage of our journey as<br />
we continue to support more individuals<br />
to be healthier and happier.”<br />
Alongside supporting policyholders,<br />
Paycare has raised in excess of<br />
£2.5million for good causes across the<br />
region and beyond, supporting everything<br />
from grassroots sports clubs to<br />
accessible entertainment, arts projects<br />
and food banks.<br />
Building on this heritage, Paycare has<br />
teamed up with Wolverhampton author<br />
James Davison in a bid to raise awareness<br />
about mental health issues, encourage<br />
individuals to reach out to those around<br />
them, and to provide the frameworks to<br />
broach these difficult but important<br />
conversations.<br />
The team has launched an exclusive<br />
competition for its policyholders, giving<br />
five individuals the chance to win a copy<br />
of a new children’s book focused on<br />
mental health, Mindy’s Journey.<br />
James said: “The story follows Mindy<br />
who after receiving some bad news wakes<br />
Paycare award<br />
Paycare has been awarded the Most<br />
Positive Impact / CSR accolade in the<br />
2024 Small Business Awards. The<br />
honour is in recognition of the positive<br />
impact Paycare has made through its<br />
CSR initiatives, and the contributions to<br />
its community, environment, and<br />
stakeholders.<br />
Anthony Burns said: “Altruism is at our<br />
absolute core, and we’re delighted to<br />
accept this award.”<br />
up alone in a cave, where she befriends a<br />
star who guides her.<br />
“Details of the bad news are<br />
purposefully vague, so that it can be<br />
relatable to anyone, and hopefully spark<br />
conversations between children and<br />
parents, carers, or teachers.<br />
“I’m very open about my own neurodiversity,<br />
and the fact I have Tourette’s<br />
syndrome, non-epileptic attack disorder,<br />
and affective dysregulation.<br />
“But I was not diagnosed until my late<br />
teens, meaning that in high school it was<br />
particularly hard navigating my mental<br />
health issues at a time where there was<br />
limited understanding. So much so, I was<br />
regularly in trouble and always felt like an<br />
outsider.”<br />
Anthony Burns said: “When we learned<br />
about James’ latest book and his own<br />
journey, we were keen to help him<br />
promote this vital message.<br />
“The story – and James himself –<br />
absolutely align with everything we stand<br />
for at Paycare: promoting wellness,<br />
encouraging communication, and caring<br />
for our community.<br />
“It is even more fantastic to learn that<br />
for every one of his books sold, a tree is<br />
planted – further giving back.”<br />
• Mindy’s Journey has been nominated<br />
for the People’s Book Prize and voting is<br />
open until the end of April at<br />
www.peoplesbookprize.com/summer-<br />
2023-categories/childrens/<br />
36 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
MEMBERS’ NEWS<br />
SKA turns to Black Country firm for help<br />
Regent Engineering has won a<br />
prestigious contract to supply antenna<br />
components for the world’s biggest<br />
international project in astronomy.<br />
The Darlaston-based pressings and<br />
assemblies specialist, a Gold Chamber<br />
member, will contribute to the Square<br />
Kilometre Array (SKA), a scheme which<br />
will see more than 131,000 low-frequency<br />
wire antennas, each the size of a large TV<br />
antenna, set up in the desert of Western<br />
Australia.<br />
Together with an installation of large<br />
dish antennas located in the Karoo<br />
desert in South Africa the two<br />
installations will cover the entire range of<br />
radio frequencies, from 50 MHz up to 25<br />
GHz, with unprecedented sensitivity,<br />
resolution and coverage of the sky.<br />
The SKA will transform our view of the<br />
universe in a number of key science<br />
areas, including seeing how the first<br />
galaxies emerged, searching for the<br />
signatures of life in the universe and the<br />
presence of organic and biological<br />
molecules.<br />
The SKA consortium involved in the<br />
project has headquarters at Jodrell Bank<br />
in Cheshire and is a joint effort involving<br />
14 countries.<br />
Regent’s part of the €100m contract<br />
involves the supply of pressed metal<br />
The SKA project in the Western<br />
Australian desert<br />
components which form the main low<br />
frequency collecting components at the<br />
top of the antenna assembly.<br />
These high precision parts are<br />
stamped and formed, chemically cleaned,<br />
and then carefully packed for shipment to<br />
Italy for incorporation in the final antenna<br />
assembly, which is over 2 metres high<br />
and somewhat resembles a metal<br />
Christmas tree.<br />
The first phase of production will<br />
involve the supply of more than 250,000<br />
components over the next two years, with<br />
a possible second phase of a similar size<br />
commencing in 2026.<br />
In continuous production since 1941,<br />
Regent’s 50-strong team has the skills<br />
and experience to undertake the most<br />
complex pressed component and<br />
assembly supply projects.<br />
Media firm produces powerful<br />
TV knife crime film<br />
The Express & Star has produced a<br />
powerful TV documentary that shines a<br />
light on the devastating consequences<br />
of knife crime in the Black Country.<br />
Called Grief , this compelling film<br />
delves into the stark realities of this<br />
epidemic, featuring interviews with two<br />
grieving parents, Mark Brindley and<br />
Pooja Kanda.<br />
Mark, father of James Brindley who<br />
was murdered in Walsall in 2017, and<br />
Pooja, mother of Ronan Kanda who<br />
was murdered in Wolverhampton in<br />
2022, bravely share their haunting<br />
stories of loss. Through their words,<br />
viewers are given an intimate look into<br />
the emotional aftermath of the attacks<br />
and shattered lives left in<br />
the wake of such<br />
senseless violence.<br />
The film aired on Shots!,<br />
a Freeview TV channel.<br />
Mark Morris, group digital editor at<br />
the Express & Star said: “We wanted to<br />
document a crucial subject that should<br />
concern each and every one of our<br />
readers.<br />
“Knife crime has been devastating<br />
our communities, but now we are<br />
witnessing an alarming shift in the<br />
number of incidents.<br />
“The countless cases have almost<br />
desensitised the public to what should<br />
be truly shocking. It’s time for us to<br />
Pooja Kanda<br />
Mark Brindley<br />
break this cycle with a film that<br />
demands change.<br />
“Grief is not just another<br />
documentary filled with cold facts and<br />
headlines. It is an exploration of the<br />
unyielding spirit of those who have<br />
suffered immeasurable loss.<br />
“We hope that it showcases the<br />
unwavering strength that arises in the<br />
face of tragedy and serves as a<br />
powerful wake-up call for all of us. I<br />
would urge the Black Country<br />
community to watch this film.”<br />
Grief is available online at: www.shotstv.com/watch/vod/52297933<br />
38 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 39
BUSINESS IN THE COMMUNITY<br />
Supporting great causes in the Black Country<br />
Chamber colleagues donate<br />
essential items to foodbank<br />
Kind-hearted colleagues from Black<br />
Country Chamber donated food and<br />
other essential supplies to a local food<br />
bank supporting families in need over<br />
the Christmas period.<br />
Colleagues donated cereal, canned<br />
food, milk, hot chocolate, and toiletries<br />
to the Black Country Foodbank as part<br />
of their annual festive appeal, along with<br />
a funding donation.<br />
The foodbank helps vulnerable<br />
individuals and families in crisis through<br />
the provision of an emergency food and<br />
toiletry parcel, while a longer-term<br />
solution is developed.<br />
The collection builds upon the<br />
Chamber’s vision to create a vibrant,<br />
local community with a focus on social<br />
impact through Chamber activities.<br />
Black Country Chamber CEO Sarah<br />
Moorhouse commented: “More people<br />
than ever are turning to food banks.<br />
“We want to support the communities<br />
of the Black Country, and were thrilled to<br />
be able to donate to such a worthy<br />
cause. I hope that the donation provides<br />
the charity with the boost it needs<br />
during this busy time.”<br />
Black Country Foodbank added: “We<br />
are so grateful for this donation. It could<br />
not have come at a better time, as over<br />
Christmas we were experiencing an<br />
unprecedented level of demand for<br />
emergency food and toiletry parcels.”<br />
Generous Lord Combustion Services funds charity’s hot meals service<br />
Elderly members of the community<br />
in Smethwick received hot meals<br />
over Christmas thanks to funding<br />
from commercial heating and<br />
ventilation specialist Lord<br />
Combustion Services.<br />
In total 100 meals were delivered<br />
by St Albans Community Association<br />
to people at home during the festive<br />
season following support from<br />
Oldbury-based Lord Combustion<br />
Services, a Platinum member and<br />
2023 Chamber award winner.<br />
Lord offered its support to back<br />
the vital work which St Albans<br />
provides for older residents.<br />
Based in St Albans Road,<br />
Smethwick, the charity provides a<br />
range of community services<br />
including activities and meals for<br />
older people, alongside dementia<br />
support services, welfare advice<br />
and OFSTED-registered pre-school<br />
nursery activities.<br />
St Albans operations manager<br />
Tammy Cleaver said: “Thank you to<br />
Lord Combustion Services for their<br />
support; it is much appreciated<br />
and ensures our team can help as<br />
many people as possible with our<br />
meals service.”<br />
Lord won the Outstanding<br />
Support for the Armed Forces prize<br />
at the 2023 Chamber Awards.<br />
Manufacturer’s employee honoured with prestigious Fellowship<br />
Karen Nelson, business development<br />
manager at door and window hardware<br />
manufacturer Hoppe (UK) was<br />
recognised with a Fellowship Award at the<br />
Guild of Architectural Ironmongers (GAI)<br />
Community Awards.<br />
The Fellowship is given to an individual<br />
who has shown a longstanding and<br />
ongoing commitment to the Guild.<br />
Karen, who has worked at Chamber<br />
Gold member HOPPE (UK), based in<br />
Standeford, for more than eight years,<br />
was recognised for her role as chair of the<br />
Midlands Community Hub and her<br />
contribution to the GAI education<br />
committee.<br />
Karen said: “I feel very proud to be<br />
recognised for the Fellowship Award. My<br />
involvement in both the Midlands<br />
Community Hub and the education<br />
committee has always been driven by my<br />
belief in the importance of the Guild’s<br />
education and CPD programme.<br />
“I know this is a sentiment shared by<br />
many of my industry peers. The members<br />
of the Midlands Community Hub regularly<br />
come together to share their knowledge<br />
and experience to help progress the<br />
industry. There aren’t many sectors like<br />
ours and I’m honoured to be a part of it.”<br />
In addition to her industry expertise, for<br />
more than 10 years, Karen has also<br />
organised a Midlands Community Hub<br />
Christmas charity quiz, raising more than<br />
£7,000 for various charities.<br />
40 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
ADVERTORIAL<br />
Sweet treats for your staff that<br />
make money for your business<br />
Many offices, factories and warehouses<br />
can be situated some way from local<br />
amenities, making it difficult for staff to<br />
pop out to grab a quick snack on-the-go.<br />
One effective and fun solution is to<br />
have a free Tubz sweets vending tower(s)<br />
within your organisation - the No.1<br />
vending tower in Europe.<br />
Each tower holds nine columns of nine<br />
varieties of sweets tubs, including low<br />
calorie options.<br />
There are several brands to choose<br />
from including:<br />
Skittles<br />
Mini Eggs<br />
Bon Bons<br />
Haribo<br />
Tango popping candy<br />
Chocolate buttons<br />
The towers are completely free to<br />
organisations with no purchase, hire,<br />
maintenance or service costs<br />
whatsoever.<br />
We also pay you 20% of the takings<br />
every time we replenish and clean the<br />
tower.<br />
So it’s ZERO costs to your organisation<br />
plus an ongoing commission.<br />
The towers are very portable at 4 feet<br />
11 inches tall and just 1 foot 6 inches wide<br />
meaning they can be easily located in<br />
small or larger communal areas.<br />
‘So what’s the catch’? …there isn’t<br />
one.<br />
Thousands of organisations across the<br />
UK are delighting their teams with tasty<br />
treats while making an ongoing<br />
commission to reinvest back into their<br />
people.<br />
Simply call Phil<br />
Elwell on<br />
07825 545038 to<br />
claim your free<br />
sweets vending<br />
towers.<br />
Find out more<br />
by clicking<br />
right<br />
FREE sweets vending towers that<br />
generate ongoing commission<br />
Ideal for offi ces, warehouses and factories<br />
with 50+ employees, as well as busy pubs,<br />
social clubs and sports clubs, etc.<br />
100% FREE sweets vending<br />
tower – the No.1 Vending<br />
Tower in Europe.<br />
20% of the takings handed<br />
to you on every refill.<br />
No stock costs or ordering<br />
(we manage all of that).<br />
Robust towers, with no parts<br />
or maintance costs.<br />
7-day support line<br />
No contract - hand back<br />
whenever.<br />
100% no costs to your<br />
organisation guaranteed<br />
Brands<br />
include<br />
Call Phil Elwell on 07825 545038 to secure your FREE vending tower(s).<br />
Search ‘Tubz<br />
Sweets Vending<br />
Towers’
CHAMBER SPOTLIGHT: READY FOR ‘24<br />
2024: It’s our year for<br />
building success<br />
Members get ready to seize opportunities ahead<br />
As 2024 has got under way, the Black Country Chamber of Commerce has been celebrating the<br />
companies looking forward to building success.<br />
Our Ready for 2024 series of profiles, published along with the latest news on our website, featured the<br />
incredible businesses and entrepreneurs that make our region tick, showcasing members who plan to<br />
capitalise on the opportunities ahead, despite the challenging economic environment.<br />
Here we bring together the views of a cross section of members, from young tech companies through to<br />
some of the biggest names around, all with a shared purpose to see our region flourish.<br />
Sarah Moorhouse, Black Country Chamber of Commerce CEO, writes:<br />
The Black Country has a proud<br />
heritage as a powerhouse of talent,<br />
creativity, and entrepreneurial<br />
spirit, which we have celebrated<br />
with our Ready for 2024<br />
campaign.<br />
Throughout the early weeks of<br />
2024 we featured member<br />
organisations, ranging from<br />
start-ups to large companies, on the<br />
Chamber website and social media<br />
channels to get their views on the<br />
opportunities they see ahead.<br />
As the leading business support<br />
agency for the Black Country, we are<br />
uniquely placed to celebrate the<br />
businesses and individuals who make our<br />
region thrive.<br />
Whatever the size of the<br />
business, Black Country<br />
Chamber has a level of<br />
membership to support<br />
your goal.<br />
We run various member<br />
groups to support our<br />
mission to promote and<br />
meet the needs of business<br />
and industry across the Black<br />
Country and to help create the best<br />
community in which to live, work and do<br />
business. All these groups are<br />
represented in the views collected here.<br />
Our members have overcome<br />
significant challenges in recent years so<br />
despite the economic uncertainty, we<br />
feel it is our role to accentuate the many<br />
positives in our business community.<br />
The Ready for 2024 campaign was<br />
organised to promote the wide range of<br />
members of the Black Country Chamber<br />
of Commerce, the leading business<br />
support agency for firms based within or<br />
doing business across Wolverhampton,<br />
Dudley, Sandwell and Walsall.<br />
As you will see over the following<br />
pages, the Chamber is ready to show the<br />
world what the Black Country is truly<br />
made of, namely hard work, flexibility to<br />
adapt to change, resilience and a whole<br />
lot of heart.<br />
As I have said consistently since<br />
becoming CEO, we have your back.<br />
Now let’s work together to make the<br />
most of the opportunities ahead of us all.<br />
‘Our region has a new focus’<br />
Why will the Black Country be a great place to do business in 2024?<br />
Wolverhampton, as well as being our home, is driven by a local authority<br />
which has a dedicated focus on developing the city as a visitor<br />
destination. With that there is revived enthusiasm from stakeholders,<br />
including ourselves, to make Wolverhampton and the Black Country as<br />
a whole, a better place to live work and visit.<br />
Kieron Ansell, Business Development Manager, Wolves Foundation<br />
What are your hopes for the Black Country economy and its businesses<br />
this year?<br />
We would like to see the Black Country economy grow. We hope that we<br />
can help more Black Country businesses and increase awareness of the<br />
support we have available for them.<br />
Jill Middleton, Business Development Officer,<br />
Birmingham City University Business School<br />
42 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER SPOTLIGHT: READY FOR ‘24<br />
AI and green skills can shape<br />
a new future for the region<br />
Black Country businesses need to “embrace<br />
trends in AI and green skills” as the region’s<br />
companies shape a new future, says James<br />
Norris, Assistant Principal for Commercial<br />
Development at Walsall College (above).<br />
In his senior role at the Chamber Patron,<br />
James says local firms should recognise the<br />
“potential of digital tools and software” and take<br />
up the partnership opportunities available in the<br />
region.<br />
Working in skills and training, James believes<br />
the Black Country economy can benefit from<br />
local supply chains being able to “seize<br />
opportunities in major regeneration projects and<br />
in turn grow their workforces”.<br />
What are your hopes for the Black Country<br />
economy and its businesses in 2024?<br />
That we fully embrace new trends in AI and<br />
green skills. Local employers should be offered<br />
research and pilot project support to unlock the<br />
potential of digital tools and software and<br />
understand how to bring these into their<br />
business operations. Our onsite Digital<br />
Innovation Hub can help with this.<br />
What will the college be focusing on in 2024?<br />
We will continue developing our study and<br />
training offer in line with local economic<br />
priorities and growth areas, including<br />
construction, health, digital and the creative<br />
industries. Apprenticeships and upskilling<br />
opportunities at Level 3 and above for learners<br />
aged 19 and over will also become more<br />
“Local supply chains will be able to seize<br />
opportunities in major regeneration<br />
projects and in turn grow their<br />
workforces...”<br />
prominent for us, with the aim of supporting<br />
jobseekers and those looking to retrain for new<br />
careers.<br />
Why will the Black Country be a great place to<br />
do business in the 12 months ahead?<br />
With substantial investments like Walsall’s<br />
Construction Growth Skills Fund and the<br />
potential for more funding, local supply chains<br />
will be able to seize opportunities in major<br />
regeneration projects and in turn grow their<br />
workforces through available recruitment and<br />
training support programmes.<br />
The Business Growth West Midlands Initiative<br />
is an example of funding available.<br />
What will you use your Chamber membership<br />
for in the year ahead?<br />
There are many exciting development projects<br />
and regeneration plans coming together in and<br />
around Walsall being driven by local industry<br />
collaboration, including from fellow patrons. We<br />
aim to build on these collaborations for lasting<br />
benefits to local people and businesses. We also<br />
take pride in representing the business<br />
community in wider circles and at a national<br />
level, sharing views, insights and ideas around<br />
education and skills reform.<br />
What do you hope will happen for the UK<br />
economy as a whole?<br />
The further education sector, with its<br />
expertise and connections, is uniquely<br />
positioned to address industry skill priorities.<br />
Colleges like ours anticipate the broader impact<br />
of this, with employers sharing best practice that<br />
leads to positive, tangible outcomes in economic<br />
aspirations, social mobility, upskilling and<br />
growth.<br />
Examples of this include T-Level students<br />
advancing to degree apprenticeships with<br />
employers who provided their industry<br />
placements, existing workforces progressing<br />
through English, maths and digital skills support<br />
or apprenticeships, as well as going on to<br />
university.<br />
What will your business<br />
be focusing upon in<br />
2024?<br />
Growth. We have been a<br />
Black Country business<br />
for 25 years and despite<br />
some of the most<br />
difficult trading<br />
conditions in the past<br />
few years, we have<br />
managed to grow and<br />
expand the business<br />
throughout. We will be<br />
constantly looking at<br />
ways in which we can<br />
provide added value<br />
services for our existing<br />
clients while<br />
developing new areas<br />
where we know we can<br />
make a difference.<br />
Brendan O’Dea,<br />
Director at marketing<br />
communications agency<br />
Plum Ideas<br />
Why will the Black<br />
Country be a great<br />
place to do business in<br />
2024?<br />
It has a fantastic<br />
network of businesses,<br />
from small start-ups to<br />
large international<br />
brands. As an<br />
organisation that<br />
supports SMEs wanting<br />
to grow, we see lots of<br />
innovation and<br />
aspiration in the region,<br />
and I am sure that this<br />
will continue this year.<br />
Lynn Wyke, Senior<br />
Business Development<br />
Manager, BCRS<br />
Business Loans<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 43
CHAMBER SPOTLIGHT: READY FOR ‘24<br />
Recruitment specialists have<br />
an eye on new markets<br />
“This region is a melting<br />
pot for innovation! 2024<br />
is going to be exciting as<br />
it will grow, change and<br />
diversify again.”<br />
Nella Share<br />
Nella Share, of MET Recruitment, says her<br />
team of employment specialists are primed<br />
to support clients to source high-quality<br />
employees as the firm expands into new<br />
geographical areas.<br />
The Black Country is “an incredible place to<br />
do business”, says Nella, and it is “set to grow,<br />
change and diversify again”.<br />
Dudley-based MET Recruitment will<br />
maximise its Platinum membership as it adds<br />
“so much value to our business”, she says, and<br />
Nella hopes this year will “restore the faith in<br />
Black Country business leaders to press<br />
forward with investment and growth”.<br />
What is your business focusing on in 2024?<br />
Growing our share of the recruitment<br />
marketplace both locally and into new<br />
geographical locations. We are also firmly<br />
focused on ensuring our clients are aware that<br />
we can fulfil all of their recruitment needs, not<br />
just the areas of recruitment that we currently<br />
fulfil for those clients.<br />
What are your hopes for the Black Country<br />
economy and its businesses in 2024?<br />
We hope for more certainty from the local<br />
business community in 2024, and economic<br />
stability that will restore the faith in Black<br />
Country business leaders to press forward with<br />
investment and growth plans.<br />
Why will the Black Country be a great place<br />
to do business in the year ahead?<br />
The Black Country is already an incredible<br />
place to do business. We host some of the<br />
most successful organisations across a variety<br />
of sectors and the region is a melting pot for<br />
innovation! 2024 is going to be exciting as the<br />
region is set to grow, change and diversify<br />
again.<br />
What will you use your Chamber membership<br />
for in the year ahead?<br />
We maximise our membership by taking part<br />
in all the activities that we already know add so<br />
much value to our business. Our membership<br />
is very much a two-way street and we will only<br />
benefit from the work that we put in, so you will<br />
see various members of the MET team at<br />
networking events.<br />
What do you hope will happen for the UK<br />
economy as a whole?<br />
Stability and confidence are absolutely key<br />
so companies can innovate, grow and invest.<br />
We would like to see individuals in a better<br />
position against the cost of living crisis.<br />
Top artists will be back at The Halls<br />
Helen Lees, Conference and Events Sales Manager at The<br />
Halls Wolverhampton, which is operated by AEG Presents, a<br />
patron of the Black Country Chamber, says the refurbished<br />
arena is looking forward to a bumper year as an all-purpose<br />
venue that caters for conferences, dinners and meetings.<br />
This year will see growth in the corporate conference and<br />
events business, as well as more top artists at both The<br />
Civic and Wulfrun Hall.<br />
What are your hopes for the Black Country economy and its<br />
businesses in 2024?<br />
Continued growth in the Black Country economy and<br />
seeing regional businesses supporting each other and<br />
sharing best practices.<br />
Why will the Black Country be a great place to do business in<br />
the 12 months ahead?<br />
With continued investment in the area and the right<br />
people in the right place of work, with their experience and<br />
enthusiasm, the Black Country is the place to be. With<br />
great transport links, the central location is the ideal place.<br />
What will you use your Chamber membership for in the year<br />
ahead?<br />
We will use our membership to continue to attend<br />
networking events, share best practice and support<br />
businesses.<br />
44 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER SPOTLIGHT: READY FOR ‘24<br />
Technology and innovation<br />
– plus a positive mindset<br />
Wombourne-based creative marketing agency<br />
TPSquared has progressed from the<br />
Chamber’s Start-Up Club to become a trusted<br />
partner for leading companies in the region<br />
and nationally.<br />
Carolyn Smith, Managing Director (pictured),<br />
says she will be prioritising technology,<br />
innovation and sustainability as she aims to stay<br />
at the forefront of industry trends.<br />
The positive mindset of businesses in the<br />
Black Country and their desire to support other<br />
local organisations has made Carolyn feel<br />
confident that the region will be a great place to<br />
do business in 2024.<br />
What is your business focusing on in 2024?<br />
Technology, innovation and sustainability as<br />
we aim to stay at the forefront of industry trends.<br />
Focusing on staff investment and development<br />
will be crucial to harnessing my team’s potential,<br />
allowing TPSquared to expand our services.<br />
What are your hopes for the Black Country<br />
economy and its businesses in 2024?<br />
While there are challenges ahead, including<br />
the difficulty in finding suitably skilled staff to<br />
support growth, and rising business costs, there<br />
does seem to be a positive mindset to achieve<br />
great things. This is especially evident in the<br />
Black Country, where we have secured a number<br />
of new clients. Local businesses have a greater<br />
focus on supporting the local economy and are<br />
looking closer to home when selecting suppliers<br />
and partners. This is what gives me the belief<br />
and confidence that this year should be a<br />
positive one!<br />
Why will the Black Country be a great place to<br />
do business in the 12 months ahead?<br />
The region has secured significant investment<br />
Richard Jenkins, Area Director of Business<br />
and Commercial Banking for the Black<br />
Country for Lloyds Bank says:<br />
The Black Country is a hugely innovative and<br />
creative place to start-up, grow or to relocate a<br />
business. It has a huge pool of talented and<br />
skilled workers, supported by strong<br />
educational and vocational training suppliers<br />
and superb supply chains.<br />
What will you use your Chamber membership<br />
for in the year ahead?<br />
We use our Platinum Membership to support<br />
many areas, which poises it for economic growth<br />
in the coming 12 months. There are<br />
opportunities for collaboration and innovation,<br />
making it ideal for entrepreneurs and companies<br />
looking to thrive.<br />
There is also lots of support available to help<br />
businesses thrive and grow, either through the<br />
Chamber or the local authority and other<br />
independent organisations.<br />
What will you use your Chamber membership<br />
for in the year ahead?<br />
I plan to leverage my Chamber membership<br />
for networking opportunities, building new<br />
relationships and taking advantage of member<br />
services to enhance my business’s overall<br />
growth and success.<br />
Additionally, I intend to utilise the Chamber’s<br />
resources for marketing TPSquared and sharing<br />
industry best practices with my fellow members.<br />
both the Chamber and the<br />
wider Black Country<br />
economy, offering support<br />
to SMEs throughout the<br />
region.<br />
What do you hope will<br />
happen for the UK economy as a<br />
whole?<br />
The bank looks to continue its mission to<br />
shape finance as a force for good in 2024, with<br />
the UK continuing to face into inflationary and<br />
interest rate fluctuations.<br />
in<br />
What are your hopes for<br />
the Black Country<br />
economy and its<br />
businesses in 2024?<br />
Everyone is hoping to<br />
see the local economy<br />
and its businesses<br />
grow, but there are still<br />
testing times ahead. As<br />
many companies<br />
continue to find staff<br />
recruitment a<br />
challenge, I hope that<br />
we can work together to<br />
address some of the<br />
skills shortages we face<br />
in the region by<br />
investing in training, as<br />
this will help to<br />
maximise our growth<br />
potential.<br />
Carl Baker, Managing<br />
Director at water safety<br />
specialist Nant<br />
What will your business<br />
be focusing upon in<br />
2024?<br />
Diversifying products<br />
to maximise workspace<br />
flexibility for<br />
small and start-up<br />
businesses. We will<br />
also be looking to<br />
invest in net zero<br />
projects to become<br />
more energy efficient.<br />
The Black Country<br />
Chamber is a great<br />
marketplace for making<br />
new contacts, and we<br />
shall be using it to build<br />
relationships with as<br />
many new partners as<br />
possible.<br />
Jeni Sellick, Business<br />
Centre Manager at<br />
office and workspace<br />
provider West Midlands<br />
House Ltd<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 45
CHAMBER SPOTLIGHT: READY FOR ‘24<br />
Black Country can be a real<br />
alternative to London<br />
Philip Chapman, of full service law firm<br />
Thursfields, which has offices across the<br />
West Midlands, says the Black Country has<br />
the opportunity to be “a real alternative to<br />
London for business”.<br />
He remains confident that “2024 will see<br />
firms becoming more optimistic with the<br />
prospect of inflation and interest rates having<br />
peaked”.<br />
What is your business focusing on in 2024?<br />
Customer growth and customer retention in<br />
the region, and investment in our people. We<br />
bringing on board new colleagues to expand<br />
our service offering, as well as continuously<br />
developing our technology and infrastructure<br />
to further improve and align our services to<br />
match our client’s needs.<br />
Why will the Black Country be a great place<br />
to do business in the 12 months ahead?<br />
The Black Country has always been a great<br />
place to do business. With all of the investment<br />
projects for 2024 in areas such as technology<br />
and infrastructure and the prospect of HS2,<br />
the region will be an important hub for the UK<br />
and will offer a real alternative to London for<br />
business.<br />
What are your hopes for the Black Country<br />
economy and its businesses?<br />
We hope that the Black Country continues to<br />
stabilise its position as a leader in<br />
manufacturing and innovation. We would also<br />
hope for further investment in the area to<br />
create jobs and opportunities for businesses to<br />
expand.<br />
What will you use your Chamber membership<br />
for in the year ahead?<br />
We plan to support the Chamber and its<br />
members by sponsoring events and<br />
opportunities to network and grow relations.<br />
We also hope to provide insights to members<br />
to aid them with their legal requirements. We<br />
look forward to continuing and growing further<br />
relations with members.<br />
What do you hope will happen for the UK<br />
economy as a whole?<br />
We believe the economy will grow in 2024<br />
and prove more resilient to the global events<br />
that are currently in play. There will be strong<br />
wage growth and a fall in inflation from the<br />
peaks of last year. We believe businesses are<br />
becoming more optimistic with the prospect of<br />
inflation and interest rates having peaked.<br />
“We believe the economy<br />
will grow in 2024 and<br />
prove more resilient to<br />
the global events that<br />
are currently in play...”<br />
Philip Chapman<br />
Funding support is available for investment plans<br />
Midlands Area Manager Steve Grice and Regional Executive Mike Lowe<br />
from responsible lender UKSE:<br />
What will you use your Chamber membership for in the year ahead?<br />
Mike: With UKSE expanding its support in the West Midlands region<br />
last year, our Chamber membership will be vital for helping us to build<br />
up a network of business contacts in the region. We will be attending<br />
networking events to help raise awareness of the funding support we<br />
can provide to businesses.<br />
What do you hope will happen for the UK economy as a whole?<br />
Steve: Increases in inflation, interest rates and energy bills along<br />
with the long shadow of Covid-19 have placed a lot of pressure on<br />
businesses recently, so it would be great to see some of these stresses<br />
easing in 2024. It would be fantastic to see some positive news for the<br />
UK economy, to reassure businesses that now is a good time to invest<br />
in their futures.<br />
“Our Chamber membership will be vital for helping us to build up a network of business contacts in<br />
the region...we will be attending events to raise awareness of the funding support we can offer...”<br />
46<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER SPOTLIGHT: READY FOR ‘24<br />
It’s all about gaining<br />
new customers<br />
Chris Carter is Managing Director of digital<br />
agency VOiD Applications, which won the<br />
Excellence in Professional Services prize at<br />
2023’s Black Country Chamber Business<br />
Awards.<br />
What will your business be focusing on in<br />
2024?<br />
The main focus for us will be customer growth.<br />
We would particularly like to develop more web<br />
and app solutions for customers in the<br />
manufacturing sector, who we have a strong<br />
track record with.<br />
We would also like to deliver more webinars<br />
this year to help us win new leads and educate<br />
people on the importance of having a good<br />
website and great search engine optimisation.<br />
A podcast we are starting will talk about digital<br />
marketing and how to improve yours.<br />
What are your hopes for the Black Country<br />
economy and its businesses in 2024?<br />
We hope to see the local economy grow and<br />
more companies keen to invest in their futures,<br />
as this will help drive business at agencies like<br />
ours. It would be great to see more local<br />
businesses coming together to support each<br />
other.<br />
Why will the Black Country be a great place to<br />
do business in the 12 months ahead?<br />
The Black Country is a great place because<br />
there are so many businesses here. Through<br />
organisations like the Black Country Chamber<br />
and the Creative Chain, which is a network for<br />
creative and digital agencies in the Black<br />
Country, people are starting to talk and<br />
collaborate more, rather than just see other<br />
businesses as competition, which is a positive<br />
thing.<br />
What will you use your Chamber membership<br />
for in the year ahead?<br />
We want to take advantage of networking<br />
opportunities that could help us win new<br />
business. The extensive list of organisations that<br />
hold Chamber membership is a great<br />
opportunity for us. We will also look to market<br />
ourselves through the Chamber to other<br />
businesses in the area.<br />
What do you hope will happen for the UK<br />
economy as a whole?<br />
Hopefully, the UK economy will avoid a<br />
recession. It would be great to see the cost-ofliving<br />
crisis ease, which would benefit everybody,<br />
and to see interest rates fall.<br />
Starting with an ambitious move<br />
Group CEO and Managing Director of Starting Point Recruitment<br />
Paul Cadman:<br />
What will your company be focusing upon in 2024?<br />
In the coming year, Starting Point Recruitment has ambitious plans<br />
to expand into Birmingham with new offices. We plan to launch new<br />
products to improve the job hunting experience in the region and grow<br />
our own team to deliver recruitment to more amazing Black Country<br />
businesses.<br />
Why will the Black<br />
Country be a great place<br />
to do business in the 12<br />
months ahead?<br />
The Black Country<br />
Chamber’s excellent<br />
work is helping to drive<br />
success and attention to<br />
the region, providing a<br />
great opportunity for<br />
companies to share ideas<br />
and knowledge,<br />
collaborate and grow<br />
despite the economic<br />
struggles impacting the<br />
whole country.<br />
Edward Martin, Marketing<br />
& Communications<br />
Manager at JJX Logistics<br />
Why will the Black<br />
Country be a great<br />
place to do business in<br />
the 12 months ahead?<br />
The Black Country has<br />
an established<br />
manufacturing base.<br />
There is opportunity for<br />
Black Country<br />
businesses to make a<br />
real difference,<br />
increasing their appetite<br />
for, and success in,<br />
innovation. There is<br />
strong academic<br />
support from regional<br />
educational<br />
establishments<br />
including the Institutes<br />
of Technology, colleges<br />
and universities.<br />
Russ Noble, Business<br />
Development Manager<br />
at Warwick<br />
Manufacturing Group<br />
What will you use your Chamber membership for in the year ahead?<br />
At Starting Point Recruitment, we view our Chamber membership<br />
as a strategic asset, one that is focused on networking and pursuing<br />
new business opportunities.<br />
We aim to leverage this membership to match businesses with our<br />
exceptional talent in the region.<br />
Left, Paul Cadman receives an IoD award<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 47
NEWS<br />
In-Comm Training and RTX’s Collins Aerospace<br />
take off with ‘fast track’ employment course<br />
Chamber Patron In-Comm Training has<br />
joined forces with one of Wolverhampton’s<br />
largest employers, the Department for<br />
Work and Pensions (DWP) and the West<br />
Midlands Combined Authority (WMCA) to<br />
help unemployed people into advanced<br />
manufacturing jobs.<br />
The independent training provider,<br />
which operates two state-of-the-art<br />
technical academies in Aldridge and<br />
Telford, has created a fast-track course<br />
that will aim to create up to 65 new CNC<br />
machinists and electro-mechanical fitters<br />
for RTX’s Collins Aerospace factory in<br />
Wolverhampton.<br />
Black Country Chamber CEO Sarah<br />
Moorhouse was among the guests for the<br />
official launch of the pilot scheme. The<br />
first cohort of ten people started in<br />
January, with each participant receiving a<br />
mix of theoretical and practical technical<br />
training that will see them learn turning,<br />
milling, hand fitting, CAD CAM and 3- and<br />
5-axis CNC machining, as well as<br />
understanding technical drawings.<br />
Backed by over £200,000 of Higher<br />
Level Skills funding by the WMCA, the<br />
ground-breaking course will take just six<br />
months to complete.<br />
At the end of it, each learner will<br />
receive a Level 3 Extended Diploma in<br />
Engineering and Technologies, additional<br />
on-the-job competences, and an<br />
interview/opportunity to gain full-time<br />
employment at Collins Aerospace’s<br />
Wolverhampton facility.<br />
DWP, who play a key role in the initial<br />
recruitment phase, has also agreed to<br />
continue to pay each individual’s benefits<br />
for the duration of the course.<br />
“We are continually working with<br />
employers to overcome barriers to<br />
sustainability and growth through the<br />
right talent attraction and development,<br />
taking that valuable insight and creating<br />
training programmes that deliver future<br />
workers, vital competences and skilled<br />
engineers,” explained Gareth Jones,<br />
Managing Director of In-Comm Training.<br />
“The aerospace industry has seen<br />
first-hand the impact of the current skills<br />
shortage, a skills shortage that has been<br />
exacerbated by Covid-19.<br />
“With the niche skills required to be a<br />
CNC Machinist and electro-mechanical<br />
fitter, the talent isn’t readily available and,<br />
the only way to overcome this is to create<br />
the next generation of engineers.”<br />
He continued: “This is why we’ve<br />
developed a fast-track option to initially<br />
equip 10 individuals with the skills and<br />
Level 3 qualification required to work on<br />
the manufacturing shopfloor at Collins<br />
Aerospace in Wolverhampton.<br />
“We have worked really closely to<br />
develop the content of the course and<br />
were able to introduce an innovative<br />
partnership with DWP, whilst accessing<br />
funding from WMCA to bring the<br />
programme to reality.”<br />
Wolverhampton-based Collins<br />
Aerospace has used In-Comm Training<br />
for its apprenticeship scheme since 2018,<br />
with the latest training being delivered<br />
predominantly at the provider’s Technical<br />
Academy in Telford.<br />
Learners have been inducted and<br />
completed environmental, health and<br />
safety training and have now moved onto<br />
engineering theory and honing practical<br />
skills.<br />
To enhance engagement even further,<br />
participants will also be partly trained on<br />
the Collins Aerospace site in<br />
Wolverhampton, giving them full<br />
exposure to the aerospace world and<br />
culture.<br />
Cathy Taylor, Business Development<br />
Manager with the Black Country<br />
Jobcentres, added her support:<br />
“This is a unique opportunity for<br />
motivated jobseekers, who already hold a<br />
level 2 in maths and aspire to obtain a<br />
Level 3 qualification in Engineering and<br />
Technologies and gain employment in the<br />
manufacturing sector.”<br />
From left, Paul Hodgetts<br />
(In-Comm Training), Louise<br />
Phipps (West Midlands<br />
Combined Authority), John<br />
England (Collins Aerospace),<br />
Sarah Moorhouse (Black<br />
Country Chamber) and<br />
Cathy Taylor (Black Country<br />
Jobcentres) with learners<br />
from the Fast Track<br />
employment programme<br />
48 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
NEWS<br />
National Apprenticeship Week<br />
Chamber members celebrate apprentice<br />
achievements at all life stages<br />
Member businesses have marked the successes of apprentice employees young<br />
and older as part of National Apprenticeship Week. A range of inspiring life stories<br />
have been shared as Chamber of Commerce members marked the 17th annual<br />
celebration, organised to bring together everyone passionate about<br />
apprenticeships to celebrate the value, benefit and opportunity that they bring.<br />
Ben’s a quick<br />
learner<br />
The finale to National Apprentices Week<br />
saw Ben Speed announced as the ASSA<br />
ABLOY Opening Solutions Apprentice of<br />
the Year 2024. Ben is a quality apprentice<br />
in the fourth year of his apprenticeship in<br />
manufacturing engineering with In-Comm<br />
Training.<br />
Ben is a well-respected member of the<br />
quality and wider operations team, often<br />
being the first point of call for quality<br />
concerns.<br />
He said: “I would highly recommend an<br />
apprenticeship with ASSA ABLOY Opening<br />
Solutions. I’ve learnt a lot, gained useful<br />
knowledge, developed new skills and<br />
gained confidence in communication.”<br />
Sheldon’s success<br />
Millie Bryan has been named Most Promising Trainee Funeral<br />
Director in the UK at the Association of Green Funeral Directors<br />
- Good Funeral Awards.<br />
Millie works alongside the experienced team at Walsh<br />
Memorials Ltd in Bloxwich, and has built a great bond within the<br />
team while keeping up our reputable business’s standards. A spokesperson for<br />
Walsh Memorials said: “Millie truly is an asset to us, and we are so happy that she<br />
decided to join us. We are excited to watch Millie develop and to see what her future<br />
holds, as it is certainly a bright one.”<br />
An ex-care worker from Wolverhampton<br />
who went back to school after 20 years<br />
for a bright green future on the buses<br />
was among the successes highlighted<br />
by National Express.<br />
Sheldon Swayze previously worked in<br />
factories, carpentry and in the care<br />
sector, before deciding he wanted a<br />
change of career. He finished a threeyear<br />
engineering apprenticeship in August 2022 and started a job the<br />
following month. He lives in Wolverhampton and has school-age children. He<br />
says: “I’ve always been hands on, working on my own vehicle. So when this<br />
came up, it was ideal for me. After years out of study, it was trying to readapt<br />
the learning process, going back to school, clicking them cogs, but with the<br />
balance of work and training I think it came naturally.”<br />
Survey boost for Juniper<br />
Juniper Training used Apprenticeship<br />
Week to celebrate recent feedback<br />
from employers, with 100% rating<br />
the level of dedication and expertise<br />
displayed by its team as excellent and<br />
99% saying they would recommend<br />
Juniper to other organisations.<br />
Juniper had played a ‘crucial role’ in<br />
bolstering their organisational<br />
capabilities through its training<br />
programmes, clients said.<br />
Millie proves she’s plenty of promise<br />
Trio’s career stories<br />
start at Dudley<br />
Building Society<br />
Dudley Building Society’s apprenticeship<br />
programme has been a stunning success,<br />
says Area Director Rebecca Hawthorne.<br />
“When we started the programme, we<br />
were not expecting to have such fantastic<br />
career stories in such a short time.<br />
“Our apprentices have completed their<br />
Customer Service Apprenticeships and<br />
developed themselves, working their way<br />
through the society to find their dream<br />
careers and excel in their roles. With the<br />
massive success, we have now signed up<br />
three new apprentices in 2024.”<br />
Among many success stories Maisie<br />
Darby has progressed to work as a<br />
compliance and financial crime officer,<br />
Eleanor Coxhill has gone to become a<br />
completions officer, Chelsea Fanthom<br />
has moved up to being a customer<br />
service specialist and Lily Hemmings has<br />
progressed to become a branch manager.<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 49
<strong>PROSPER</strong> INTERVIEW: AMBER SANDHU<br />
Amber’s proof that hard<br />
work and passion makes<br />
the dream come true<br />
Radio and TV broadcaster<br />
Amber Sandhu chats to<br />
Rob Beswick about the skills<br />
and determination needed to<br />
get on in your chosen career –<br />
and the importance of hard<br />
work and good luck<br />
Note to self: If you ever want to catch<br />
someone in a good mood for an interview,<br />
try talking to them 24 hours after they’ve<br />
just watched their favourite sports team<br />
thump a big rival in a thrilling match.<br />
That was the case when Prosper<br />
chatted to Amber Sandhu about her<br />
career as a TV and radio broadcaster the<br />
day after she covered Wolves’ recent 4-2<br />
win away at Chelsea, for Sky Sports.<br />
Amber – a passionate Wolves fan – said<br />
being at Stamford Bridge to cover the<br />
game had been a real treat.<br />
“I’ve loved Wolves since I was young,”<br />
she says, “but I don’t get to report on<br />
them very often. It tends to be luck of the<br />
draw which games I cover for Sky. You<br />
have to remain impartial throughout, no<br />
matter what happens on the pitch, but I<br />
must admit it doesn’t get any better than<br />
watching a 4-2 away win at Stamford<br />
Bridge!”<br />
Indeed, such is her love for the club<br />
that before Christmas she was delighted<br />
to accept a role as a Wolves Foundation<br />
ambassador. “I was shocked when they<br />
asked. The other ambassadors are all<br />
legends of the game – and they’ve asked<br />
me! It’s a great honour. I love the work<br />
the Foundation does and I’m really<br />
enjoying being able to contribute to it.”<br />
The request from the Foundation came<br />
as a result of Amber’s rising media profile.<br />
She is now a regular face on our TVs, and<br />
voice on the radio. As well as a Saturday<br />
show on the BBC Asian Network and her<br />
Sky Sports duties she covered last<br />
summer’s The Hundred for the BBC, and<br />
has numerous other TV and radio roles to<br />
throw into the mix. It all marks her out as<br />
a woman who’s thriving in the highly<br />
competitive world of broadcasting.<br />
Not bad for someone who admits to<br />
having been “awful” on her first stab at<br />
radio broadcasting, and being pretty<br />
“Do something you’re passionate<br />
about, and go for it, full on. I’ve<br />
always taken the view that I’ll have<br />
a go at everything – if it doesn’t<br />
work out, at least you tried.<br />
Give it your best shot.”<br />
much a nightmare at school, too!<br />
“My school days were brilliant,” she<br />
recalls, “but I’ll be honest, I must have<br />
been a nightmare to teach. Not for bad<br />
reasons - I just never shut up. I was<br />
constantly chatting in class, and being<br />
told off. It was a great school, all-girls,<br />
with a really positive environment and<br />
great academic standards. But I just<br />
didn’t get it; I’d rather chat to my mates!”<br />
But it led to some sage advice from her<br />
teachers: “In the end they said, ‘if you<br />
love talking so much, at least put your<br />
voice to good use and try broadcasting as<br />
a career.”<br />
Sound advice: round peg, round hole.<br />
One problem was… how do you get into<br />
broadcasting when you’ve no levers to<br />
pull or anyone around to open doors?<br />
“I didn’t have a clue where to start. I<br />
went to university in Worcester to study<br />
sports science, and my first thought was<br />
join the student radio station.”<br />
Problem: it didn’t have one, but … “I<br />
came across Wolverhampton Community<br />
Radio (WCR), and they were looking for<br />
volunteers.”<br />
That was the ‘in’ Amber was looking for,<br />
and it’s fair to say she’s never looked<br />
back.<br />
“I loved it from day one. I threw myself<br />
into it, spending all the time I could at the<br />
studios, doing anything that needed<br />
doing. In the end they let me on air and<br />
gave me my own show, a chart show on a<br />
Sunday. It was brilliant – I was awful,<br />
though. I’m still in contact with one of the<br />
station’s general managers and I asked<br />
him why they put me on air, and he said,<br />
right from the start, they could all see my<br />
passion for the media, and that’s what got<br />
me through.<br />
“In the end, they couldn’t get me out of<br />
the station and when I graduated I landed<br />
a regular mid-morning slot.”<br />
The radio bug had well and truly bitten.<br />
“I knew that was what I wanted to do, that<br />
was my career. I had always looked up to<br />
the BBC and wanted to work there but<br />
50 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
:“Is the media industry truly diverse? We’ve:<br />
: come a long way but if you were to ask:<br />
: senior managers, they’d admit there is still:<br />
a:way to go... but we are better at telling:<br />
the:stories of diverse communities...”:<br />
had no idea how to get in, so I just<br />
applied and applied for any roles that<br />
came up.<br />
“I must have been on my sixth or<br />
seventh rejection when I spotted a paid<br />
internship on the BBC Asian Network. I<br />
jumped at the chance and got it. I was a<br />
producer to start with, helping make the<br />
shows happen – and now, four years<br />
later, I’m back there with my own<br />
Saturday show.”<br />
The help she received from the team at<br />
BBC Asian Network could never be<br />
underestimated. “They took me under<br />
their wing from the start. I was the<br />
youngest there and they gave me every<br />
opportunity to gain experience. They<br />
couldn’t have been more welcoming,<br />
always including me in what they were<br />
doing. I joined during the 2019 Cricket<br />
World Cup and I remember, on one of my<br />
first days, a reporter was going out to<br />
interview Moeen Ali. He’s a hero of<br />
mine, as I love cricket, and play, and he’s<br />
a local lad from my community and a<br />
cricketing superstar. They said come<br />
along. I had no proper accreditation but<br />
they got me in the room and the next<br />
thing I’m talking to Moeen – me, a normal<br />
Wolverhampton girl, chatting to one of<br />
her heroes. It was an amazing<br />
experience.<br />
“I laugh at that looking back, because<br />
now, when I cover the cricket for the BBC,<br />
I interview him all the time.”<br />
Amber’s advice for anyone looking to<br />
progress their career is “do something<br />
you’re passionate about, and go for it, full<br />
on. I’ve always taken the view that I’ll<br />
have a go at everything – if it doesn’t<br />
work out, at least you tried. Give it your<br />
best shot.”<br />
She admits that at times, being an<br />
Asian woman in broadcasting can be<br />
challenging. “There have been times<br />
when I’ll walk into a room for a football<br />
press conference and I’ll be the only<br />
woman there, and there’ll be very few<br />
brown faces, so it can be intimidating.<br />
But I just take the view that if I work hard,<br />
and keep on working hard, good things<br />
will happen.”<br />
Amber admits that one of the<br />
challenges growing up was that there<br />
were very few Asian women on our TVs<br />
and radios to inspire her. “Satnam Rana<br />
was really important to me,” she recalls.<br />
“She did the community segment on the<br />
BBC regional news and I saw in her<br />
someone who looked like me, who came<br />
from my background, and was an<br />
example that you can succeed in the<br />
media. That was so important; it was the<br />
old adage, ‘if you can see it, you can be it.’<br />
Another role model is Isa Guha from<br />
cricket’s Test Match Special. “Isa a young<br />
Asian women doing brilliantly in the sport<br />
I love most. She proves it’s possible.”<br />
Self-belief is key: “I know my football, I<br />
know my cricket and I know I’ve every<br />
right to be here, reporting on it,” she<br />
says. “Sometimes you have to remind<br />
yourself of that.”<br />
With diversity such a hot topic today,<br />
can the media industry say it’s truly open<br />
to all? “It’s a good question. I think it’s<br />
obvious we’ve come a long way, but if you<br />
were to sit down with senior managers<br />
they’d probably admit there’s still a way<br />
to go.<br />
“What’s great is we’re much better at<br />
telling stories of diverse individuals and<br />
communities than we used to be. We’re<br />
much better at giving everyone a voice,<br />
telling their stories no matter where they<br />
come from.<br />
“We can still do more, but it is lovely<br />
seeing more people of colour on TV and<br />
hearing them on the radio, telling stories<br />
that reflect different views and<br />
communities.”<br />
Continued on page 52<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 51
<strong>PROSPER</strong> INTERVIEW: AMBER SANDHU<br />
Continued from page 51<br />
But it’s not just colour and gender<br />
that’s improved. “I love the fact that we’re<br />
getting more regional accents on TV and<br />
the radio. It sounds more representative<br />
of the country as a whole.”<br />
While the success of her career reflects<br />
her ability and aptitude for hard work,<br />
she’s the first to acknowledge how<br />
important it is that others back you.<br />
“Andy Walters, my studio manager at<br />
WCR, is one of the people who helped me<br />
most. He was the one who gave me a<br />
break on the station; he saw the passion<br />
and enthusiasm, and thought I had<br />
something.”<br />
Another experienced broadcast hand<br />
she is grateful to is Lee Stone, at the<br />
BBC. “He said he could see the potential<br />
in me. My internship at BBC Asian<br />
Network ended just as Covid hit, and I<br />
was thinking I was going to struggle to<br />
find a role. I was basically in and around<br />
the BBC all the time, pestering people,<br />
having conversations about what was<br />
going on, and I found out that BBC Radio<br />
Wolverhampton was setting up a pop-up<br />
studio on the streets, to gauge people’s<br />
views during the pandemic. People knew I<br />
“Don’t wait to be offered<br />
experience, get out there and<br />
grab it. For me that was about<br />
finding a community radio<br />
station that needed help.<br />
Do anything, just get yourself<br />
some exposure...”<br />
was mad about Wolverhampton and its<br />
people, so they gave me a chance to lead<br />
on that. That’s what it’s all about at times,<br />
being in the right place, at the right time<br />
– but when you get that chance, grab it<br />
with both hands.”<br />
That’s why Amber is so keen to offer a<br />
helping hand to those who want to follow<br />
in her footsteps. “A lot of young people<br />
reach out to me through social media for<br />
advice and tips, and I’m more than happy<br />
to help in any way I can. I got into the BBC<br />
Asian Network through the Creative<br />
Access scheme, and I’m mentoring a girl<br />
now who is going through the same<br />
programme. There are times she says she<br />
feels lost in the industry – the BBC just<br />
seems so big and far away that it’s<br />
impossible to imagine yourself working<br />
there. I encourage her to realise that it is<br />
an achievable dream.”<br />
To anyone looking to enter the industry,<br />
or any industry for that matter, getting<br />
that first taste of the action is vital. Her<br />
advice: “Don’t wait to be offered<br />
experience, get out there and grab it. For<br />
me that was about finding a community<br />
radio station that needed help. Do<br />
anything, just get yourself some<br />
exposure.<br />
“Oh, and remember you can never work<br />
too hard.”<br />
So what’s next? “Well, I’m loving where<br />
I am at the moment. The sports work is<br />
great, and I love presenting on the BBC<br />
Asian Network. I’d love to keep on going<br />
though. Dream job? I’d love a go at<br />
children’s TV. I think being a Blue Peter<br />
presenter would be my dream job – or a<br />
slot on the One Show. That’s right up my<br />
street.”<br />
The other dream would be to cover a<br />
big sporting tournament abroad. “This<br />
year we’ve got the T20 World Cup, the<br />
Women’s World Cup and the OIympics. I’d<br />
love to get to cover one of those – that’s<br />
bucket list stuff!”<br />
52 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER NEWS<br />
Let’s hear your good news<br />
As the leading business support agency for the region we want<br />
to receive your news to share updates across our network as<br />
part of our drive to re-energise the local economy in 2024.<br />
Representing firms based within or doing business across<br />
Wolverhampton, Dudley, Sandwell and Walsall, the Black<br />
Country Chamber is a powerful engine for local businesses to<br />
market themselves to the region and further afield.<br />
Lauren Shepherd, Digital Marketing & Communications<br />
Manager, (pictured above right) encourages all members to<br />
send in their news. She says: “As a member, you have access to<br />
a wealth of resources, including networking opportunities,<br />
training programmes, and a platform to elevate your brand: the<br />
Chamber’s website.<br />
“If you are not utilising it to its full<br />
potential, our team is here to help you share<br />
your company’s news updates on the<br />
website. Not only will your news be seen on<br />
the Chamber website, but our marketing<br />
team will consider publishing it in our weekly<br />
news bulletin to get in front of thousands more people.”<br />
Getting into the habit of sharing your news can be a strategic<br />
move that unlocks benefits for your business.<br />
Upload your news via the member dashboard.<br />
Log in by clicking right,<br />
Or give the team a call on 0330 024 0820 for help.<br />
Reach an engaged audience<br />
The Chamber website attracts thousands of<br />
visitors every month, all actively wanting to know<br />
more about Black Country businesses.<br />
Lauren says: “This audience includes potential<br />
customers, investors, partners, and fellow<br />
Chamber members, all of whom may be in the<br />
market for your products or services. Sharing your<br />
news ensures your brand is seen by the right<br />
people, first time.”<br />
Boost credibility and visibility<br />
Your company’s achievements are newsworthy<br />
and of interest to fellow members. Sharing<br />
milestones, awards, product launches, or<br />
community initiatives highlights your success<br />
and professionalism which in turn builds trust<br />
with potential customers.<br />
Widen your network<br />
Our website acts as a hub for business<br />
interaction. When you submit news<br />
updates, you spark conversations.<br />
Lauren explains: “Visitors might like the<br />
posts on social media, reach out directly,<br />
or share your article with their followers,<br />
all helping move your business forward.<br />
It is great to see people engage with<br />
member news in real-time.”<br />
Showcase innovation and expertise<br />
Sharing insightful blog posts, industry commentary or<br />
thought leadership pieces via a submitted blog for the<br />
Chamber website positions you as an authority in your<br />
field. Lauren says: “We would encourage every<br />
business to submit a blog. It is a great way to show your<br />
knowledge and can spark interest from our audience.”<br />
Get the most from your membership: Having invested in your Chamber membership to unlock new opportunities, sharing<br />
your news updates to market your business and generate new conversations is a great return on your investment. Lauren adds: “By<br />
consistently contributing to the Chamber website, you are not just sharing your business news, you are potentially generating<br />
opportunities for the future.” To get more information on submitting news contact your account manager, who can talk you through<br />
the options. You can also call the Chamber team on 0330 024 0820 or email website@blackcountrychamber.co.uk<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 53
NEWS<br />
Levers for regional growth identified<br />
in Commission’s interim report<br />
A powerful group representing West<br />
Midlands private sector businesses has<br />
identified five ‘levers for growth’ in a<br />
new report.<br />
Business Commission West Midlands<br />
(BCWM)’s interim report offers the region’s<br />
business community and key stakeholders<br />
an update on progress.<br />
As part of the drive by Black Country<br />
Chamber of Commerce to improve the<br />
region’s economy, CEO Sarah<br />
Moorhouse, working with her Greater<br />
Birmingham and Coventry &<br />
Warwickshire counterparts, convened<br />
the BCWM last year. It comprises leaders<br />
in enterprise, supported by expert<br />
advisors, who are examining the<br />
opportunities for regional business<br />
growth and identifying the action needed<br />
to seize them.<br />
An interim report has been produced<br />
following an engagement and research<br />
programme in which 132 businesses<br />
contributed evidence to the Commission,<br />
alongside eight public sector and 10<br />
membership organisations or cluster<br />
groups.<br />
On its publication the CEOs of the<br />
three Chambers of Commerce said: “The<br />
level and pace of change that the<br />
BCWM COMMISSIONERS<br />
Black Country representatives on the BCWM include Vicki<br />
Wilkes, director, Darvick Ltd, and Jeanette McFarland, chief<br />
operating officer, Assa Abloy Opening Solutions.<br />
The other commissioners are: Sandra Wallace, joint<br />
managing director, DLA Piper and Birmingham chair of<br />
TheCityUK; Declan Allen, managing director, HORIBA<br />
MIRA; Carmen Watson, chair, Pertemps; Jason Wouhra<br />
OBE, CEO, Lioncroft Wholesale Ltd; Melissa Snover, founder, Rem3dy Health;<br />
Dan Barlow, CEO, Kagool; Eleanor Deeley, joint managing director, Deeley<br />
Group; and Deb Leary OBE, founder, Forensic Pathways.<br />
business community has experienced in<br />
recent years has been extraordinary.<br />
“At the same time, sluggish economic<br />
growth presents a critical challenge to<br />
our society, including the funding of key<br />
public services. In this context we need a<br />
fundamental reset of our understanding<br />
of what businesses need to fulfil their<br />
growth potential.<br />
“The purpose of the interim report is<br />
simple: it reflects back what the region’s<br />
business community told us during our<br />
call for evidence.<br />
“We will use this Interim Report to<br />
engage businesses, stakeholders and<br />
partners from across all sectors and seek<br />
their insights on the emerging themes as<br />
we work with our commissioners and<br />
Advisory Panel to develop the final report<br />
and recommendations.”<br />
In the report, commissioners and<br />
advisory panel members identified<br />
international trade, net zero, innovation,<br />
foreign direct and inward investment and<br />
AI & digital transformation as prime<br />
‘levers’ for growth across the region.<br />
The report summarises the challenges<br />
that businesses identified as holding<br />
back business growth as well as what<br />
they perceive as the strengths of the<br />
region as a place to do business.<br />
It explores issues ranging from access<br />
BCWM will look at cross-regional transport links and how they<br />
impact on business growth opportunities<br />
Photo by Peter Plisner on Unsplash<br />
14 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
NEWS<br />
Top priorities:<br />
Commissioners and advisory<br />
panel members identified<br />
international trade, net zero,<br />
innovation, foreign direct and<br />
inward investment and AI<br />
& digital<br />
transformation as<br />
prime ‘levers’ for<br />
growth across the<br />
region<br />
to finance and public transport provision<br />
to the complexity of the regional business<br />
support ecosystem and a shortage of<br />
suitable premises and sites for the<br />
manufacturing sector. It also highlights<br />
how businesses perceive the region’s<br />
competitive advantages in terms of<br />
location, education eco-system,<br />
connected networks and the role of the<br />
West Midlands Mayor in attracting<br />
funding and investment.<br />
Mark Taylor, chair of the BCWM, added:<br />
“The purpose of the Business<br />
Commission is clear – to translate the<br />
voice of business into a clear and<br />
compelling summary of the proactive<br />
steps that are required to support future<br />
growth and prosperity in the West<br />
Midlands.<br />
“This region is a fantastic place to do<br />
business and it is essential that we build<br />
upon our rich heritage to ensure we<br />
remain at the forefront of innovation in a<br />
rapidly changing world.<br />
“While it is clear that many companies<br />
continue to operate in challenging<br />
circumstances right now, the resilience<br />
they display is a testament to the<br />
strength of the local business community.<br />
“The feedback we’ve gathered from a<br />
rich cross-section of the business<br />
community will now play an important<br />
role in shaping our asks from regional and<br />
national stakeholders.”<br />
Using the themes identified in the<br />
interim report, BCWM will create a<br />
roadmap for business growth, to be set<br />
out in the final report. That will be<br />
launched in mid-March as part of the<br />
BCWM’s West Midlands Mayoral Election<br />
engagement activity.<br />
Business Commission West Midlands<br />
is supported by Aston University,<br />
Birmingham City University, University<br />
College Birmingham, University of<br />
Birmingham and Douglas Wright (T/A<br />
McDonald’s).<br />
Appointments<br />
Canal & River Trust<br />
lands new regional<br />
director<br />
The nation’s largest canal charity,<br />
Canal & River Trust, has appointed<br />
Henriette Breukelaar as the new<br />
director for the region. The trust is<br />
tasked with protecting and<br />
preserving 520 miles of waterways in<br />
the West Midlands.<br />
Dutch-born Henriette was most<br />
recently CEO at Greater Birmingham<br />
and Solihull LEP, having spent four<br />
years as an executive director at<br />
ExtraCare Charitable Trust, four years<br />
as director at High Value<br />
Manufacturing Catapult and 10 years<br />
as partnerships director with the<br />
regional development agency.<br />
Solicitors appoint associate director<br />
to lead on private client matters<br />
Law firm announces<br />
senior hire for region<br />
Law firm Freeths has strengthened its tax<br />
offering with the appointment of partner<br />
Stephen Jones in Birmingham. He joins from<br />
DLA Piper.<br />
With almost 30 years’ experience, Stephen<br />
advises on all tax aspects of property and<br />
corporate acquisitions and disposals. Working<br />
for Platinum Chamber member Freeths,<br />
Stephen will support the national corporate<br />
and real estate teams and continue to grow the<br />
practice across the West Midlands.<br />
Platinum Chamber member Thursfields<br />
has recently appointed Scott Vanes as<br />
Associate Director leading their wealth<br />
preservation team.<br />
Scott specialises in wills, trusts, powers<br />
of attorney, and Wealth Preservation<br />
matters and is also an associate member<br />
of the Society of Trust and Estate<br />
Practitioners.<br />
“We are thrilled to welcome Scott to our<br />
team,” said Terry Cooper, Director, and<br />
head of the Private Client Department at<br />
Thursfields. “His extensive knowledge and experience in<br />
inheritance tax and estate planning make him a valuable asset<br />
for handling a variety of complex private client matters.”<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 55
EVENTS DIARY<br />
Find out more: Call us on 0330 024 0820<br />
To book: See: www.blackcountrychamber.co.uk/events/<br />
Get the most from your<br />
Chamber membership<br />
Date: March 8<br />
Time: 09:30 - 11:30<br />
Venue: Black Country Chamber of<br />
Commerce, Creative Industries Centre,<br />
University of Wolverhampton Science<br />
Park, Glaisher Drive, WV10 9TG<br />
At the Black Country Chamber of<br />
Commerce, we want to ensure that every<br />
member is engaged and using their<br />
membership as best as possible.<br />
During this event we will be showcasing<br />
how to access and make the most of the<br />
following:<br />
n Membership dashboard and profile<br />
n News, PR and advert opportunities<br />
Bank of England panel<br />
Date: March 13<br />
Time: 08:30 - 10:30<br />
Venue: Online Event<br />
This event is for Gold / Platinum /<br />
Patron Group members only<br />
This is an opportunity to hear an update<br />
from the BoE as they outline the national<br />
economic outlook and real time<br />
intelligence collected by the Bank’s<br />
network of Agents from businesses up<br />
and down the country.<br />
Meetings such as this are a<br />
cornerstone of the Chamber’s policy,<br />
lobbying and representation work.<br />
Starting at 08:30, this online event<br />
ensures that Chamber members are kept<br />
up to date with goings on at the national<br />
level.<br />
To ensure that the BoE’s economic<br />
policy represents all areas and sectors of<br />
the UK economy, members are also<br />
asked to give a brief update on a variety<br />
of business policy issues which can help<br />
build the Bank’s understanding of the<br />
local and national economy.<br />
This is a free event for Gold, Platinum<br />
n Chamber events<br />
n Hosting your own events<br />
n Member offers<br />
n Exclusive business savings<br />
n International trade<br />
n Management development<br />
programme<br />
This event is ideal for members who<br />
want to maximise their opportunities as a<br />
member of the Black Country Chamber.<br />
Bookings for this event will close at 3pm on<br />
Monday 11th March.<br />
For more information<br />
email us here<br />
Get the full economic picture<br />
from the Bank of England<br />
Group and Patron Group members only.<br />
Please note: places are limited, please<br />
register your interest on the Chamber<br />
website and we will confirm spaces<br />
shortly before the event. Bookings for<br />
this event will close at 3pm on Monday,<br />
March 11.<br />
Join Walsall’s Third<br />
Week Wednesday<br />
networking<br />
Each third week Wednesday,<br />
Chamber members and nonmembers<br />
meet for FREE monthly<br />
networking sessions.<br />
As well as meeting like-minded<br />
local business people, you can<br />
also raise your business profile via<br />
your social media platforms whilst<br />
at the event too, by tagging in the<br />
Chamber and the event.<br />
Different venues will host future<br />
meetings in the months ahead.<br />
NEXT EVENTS<br />
Date: April 17 & May 15<br />
Time: 09:45 - 11:30<br />
Venue: Littleton Restaurant,<br />
Walsall College, Wisemore<br />
Campus, Littleton Street West,<br />
WS2 8ES.<br />
Free parking available on site.<br />
Book your spot at www.<br />
blackcountrychamber.co.uk/<br />
events/<br />
Please note priority will be given<br />
to members where the event has<br />
reached capacity. Further details<br />
will be sent out on the joining<br />
instructions.<br />
Big Business<br />
@B63 Breakfast<br />
Dates: April 10, May 1, June 5<br />
Time: All 07:45 - 09:45<br />
Venue: Halesowen College –<br />
Bistro @B63, Whittingham Road,<br />
Halesowen, B63 3NA<br />
Cost: Free<br />
This is a fantastic opportunity to<br />
network with like-minded<br />
businesses every month. The Big<br />
Business @B63 ‘breakfast event’<br />
is hosted by Halesowen College,<br />
sponsored by Halesowen BID and<br />
powered by the Black Country<br />
Chamber of Commerce.<br />
Network in the Bistro at B63,<br />
grab a drink then enjoy some short<br />
business themed talks/updates in<br />
our adjoining event seminar room.<br />
Once the talks have completed,<br />
return to the Bistro at B63 for an<br />
‘open networking’ environment,<br />
whilst enjoying a complimentary<br />
breakfast sandwich, courtesy of<br />
the Halesowen Bid.<br />
56 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
EVENTS DIARY<br />
Network with Black Country Business Club<br />
Dates: April 18, May 2, May 16,<br />
May 30:<br />
Time: 09:30 - 10:30<br />
Venue: The Confederation of<br />
British Metalforming, 47<br />
Birmingham Road, West<br />
Bromwich, B70 6PY<br />
The Black Country Business Club<br />
provides a platform for individuals<br />
to build business relationships and<br />
promote their services or products<br />
to fellow group members and its<br />
wide network of business contacts.<br />
The Club is exclusive to<br />
Chamber members. However, you<br />
can visit twice as a guest even if<br />
you are not a member.<br />
Our regional Black Country<br />
Business Club currently meets<br />
fortnightly. Our member<br />
businesses are proud to represent<br />
Sandwell, Walsall, Dudley and<br />
Wolverhampton.<br />
Come along, relax and network<br />
with our club members. We allow<br />
two businesses from each sector/<br />
industry and guests are allowed<br />
two visits before we have an<br />
informal chat about applying for<br />
membership.<br />
Joining the Black Country<br />
Business Club still works out much<br />
more economical than joining a<br />
traditional breakfast club, plus you<br />
get the huge range of benefits<br />
open to Chamber members too.<br />
For more information<br />
email us here or call<br />
Alison on 07980 906921<br />
Start-ups: get to grips with<br />
your public speaking<br />
Date: April 11<br />
Time: 10:00 - 12:00<br />
Venue: Black Country & Marches<br />
Institute of Technology, Zoological<br />
Drive, Dudley DY1 4AL<br />
FREE to Start-Up Business Club<br />
members only<br />
Limited spaces available<br />
This event will cover the art of public<br />
speaking, with help from our guest<br />
speaker John Nelson from Nelson<br />
Developmen.<br />
If you ever find yourself wondering<br />
how to pitch your business and tell your<br />
story then this workshop is for you as<br />
John discusses “the Art of Connection”.<br />
John will cover:<br />
n What to include<br />
n What to leave out<br />
n Avoiding death by PowerPoint<br />
n How to engage with your audience<br />
n Landing your message<br />
n Grow in confidence<br />
In a fun and safe environment we will<br />
help you be brilliant!<br />
Book via the Chamber<br />
website (right)<br />
Improve your<br />
start-up sales<br />
Start-Up Workshop: Sales Training<br />
Date: May 9<br />
Time: 10:00 - 12:00<br />
Venue: Black Country & Marches<br />
Institute of Technology, Zoological Drive,<br />
Dudley, DY1 4AL<br />
FREE to Start-Up Business Club members<br />
only; limited spaces available.<br />
Our guest speaker is Adam Wootton from<br />
Impact Sales Coaching, and the event is<br />
hosted by Black Country & Marches<br />
Institute of Technology.<br />
Session 1: Sales Pipelines<br />
Session 2: Closing the Sale<br />
Book via the Chamber website.<br />
Wolverhampton Wednesday<br />
business breakfasts<br />
Date: April 24<br />
Time: 09:00 - 11:00<br />
Venue: Wolves Foundation,<br />
Molineux Stadium, Waterloo<br />
Road, Wolverhampton, WV1 4QR<br />
Welcome to the business<br />
networking event in the heart of<br />
Wolverhampton!<br />
Grab yourself a tea or coffee,<br />
then enjoy an ‘open networking’<br />
environment. See you soon at<br />
“Wolverhampton Wednesdays”.<br />
To avoid disappointment, please<br />
book your place via the Chamber<br />
website.<br />
Due to limited places only one<br />
delegate per business please.<br />
Right, an early start to networking<br />
as members enjoy a<br />
Wolverhampton Wednesday!<br />
Book via the Chamber<br />
website (right)<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 57
CHAMBER TRAINING<br />
Grow your business with Chamber training<br />
Developing new skills and insights are vital to ensure that you and your teams are able to embrace new opportunities in order<br />
to enable your business to grow and prosper.<br />
The Black Country Chamber of Commerce has teamed up with professional trainers and experts in their own fields to deliver<br />
quality and valued courses, workshops and learning activities which are open to both members and non-members.<br />
Chamber members will receive a discounted rate on all Black Country Training courses.<br />
To find out more about any of our training opportunities, call 0330 024 0820 or email: training@blackcountrychamber.co.uk<br />
Or visit: www.blackcountrychamber.co.uk/training-courses/<br />
Cut out the import/export problems<br />
Export procedures and documentation<br />
Date: March 11<br />
Time: 09:30 - 13:00<br />
Venue: Online event<br />
Costs: Members: £200 (ex VAT)<br />
Non-members: £250 (ex VAT)<br />
Have you experienced delays and<br />
incurred costs due to incorrect export<br />
documentation? Do you want to save time<br />
and reduce export risk…?<br />
Export Documentation problems often<br />
lead to delays in getting goods to<br />
customers, increased costs and charges,<br />
not to mention a breakdown of goodwill<br />
between seller and buyer. At this training<br />
seminar we will take you through a<br />
detailed look at export documents taking<br />
a practical approach to why and when<br />
documents are needed. Includes<br />
background, uses and key requirements<br />
for different countries.<br />
Outcomes: the learner will be able to<br />
understand:<br />
n How to produce the necessary<br />
documents for an international<br />
shipment<br />
n Prepare a price build up for an<br />
export quotation<br />
n Identify the appropriate documents<br />
from the three categories required to<br />
expedite the shipment<br />
n Describe any additional special<br />
requirements or documentation for<br />
particular markets/sectors<br />
n Gain an overview of Incoterms 2020<br />
n Identify modes of transport<br />
n Identify where to go for sources of<br />
international information<br />
Understanding the Incoterms 2020® rules<br />
Date: March 19<br />
Time: 09:30 - 12:30<br />
Location: Online Event<br />
Costs: Members: £200 (ex VAT)<br />
Non-members: £250 (ex VAT)<br />
How can your business work efficiently<br />
and safely within the commercial terms<br />
(‘Incoterms® 2020’) defined by the<br />
International Chamber of Commerce?<br />
This half-day virtual workshop is for<br />
anyone working in international trade –<br />
from industry newcomers to<br />
experienced exporters and/or importers.<br />
It is also appropriate for corporate<br />
service providers and advisers,<br />
including freight forwarders, banks and<br />
accountants.<br />
It gives you:<br />
n a clear understanding of how the<br />
Incoterms® rules map out the<br />
obligations, costs and risks involved in<br />
the delivery of goods from sellers to<br />
buyers<br />
n a practical guide to correctly<br />
applying Incoterms® rules to your<br />
global sales and purchasing activities<br />
n the opportunity to review practical<br />
case studies based on a range of<br />
scenarios.<br />
A range of topics are covered<br />
including introduction and background<br />
to the Incoterms ® rules; functionality<br />
of the Incoterms ® rules; classifications<br />
and groups; rules for any mode of<br />
transport; rules for sea and inland<br />
waterway transport.<br />
The event will also look at changes in<br />
the recently published Incoterms®<br />
2020 rules, the division of costs, risks<br />
and obligations between seller and<br />
buyer, case studies – seller and buyer<br />
perspectives, managing risk and<br />
insurance and commonly misused<br />
terms and how to avoid the<br />
consequences.<br />
The full programme can be viewed<br />
on the Chamber website.<br />
58 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
CHAMBER TRAINING<br />
Mayor opens rail<br />
training academy<br />
Easing the flow<br />
of trade<br />
Preference rules of origin<br />
Date: April 25<br />
Time: 09:30 - 13:00<br />
Venue: Online<br />
Costs: Members: £200 (ex VAT)<br />
Non-members: £250 (ex VAT)<br />
Do you understand Free Trade<br />
Agreements and how they impact your<br />
import and export business?<br />
Are you aware of the preference and<br />
non-preference Rules of Origin and how<br />
they apply?<br />
Do you know how to check the<br />
preference origin of your goods using the<br />
Tariff Classification?<br />
As an international trader it is your<br />
responsibility to ensure that the rules of<br />
origin have been followed correctly.<br />
According to the rules of origin, when<br />
importing or exporting products between<br />
countries with which the UK has a Free<br />
Trade Agreement, traders may enjoy<br />
preferential tariff rates providing their<br />
Export letters of credit<br />
Date: April 16<br />
Time: 09:00 - 13:00<br />
Venue: Online<br />
Costs: Members: £200 (ex VAT)<br />
Non-members: £250 (ex VAT)<br />
This letters of credit training course has<br />
been devised for companies/<br />
departments that are regularly receiving<br />
or handling letters of credit. It will help<br />
you to reduce risks, bank charges and<br />
improve efficiency of administrators.<br />
This course will cover the following: the<br />
products have sufficient UK content.<br />
The rules for the UK/EU FTA may also<br />
be different to other Free Trade<br />
Agreements around the world.<br />
International traders should therefore<br />
be looking at their own supply chains to<br />
establish what rules may apply.<br />
With practical exercises, this essential<br />
guide will ensure delegates have a<br />
comprehensive understanding of this<br />
important area of international trade.<br />
Outcomes:<br />
n How to check the origin rule for your<br />
products using the tariff heading<br />
n Understand what the different rules<br />
of origin are<br />
n How to apply the free trade<br />
agreement and what evidence is needed<br />
such as supplier declarations<br />
n How the information is recorded at<br />
Export and Import<br />
n Understand the Checks that HMRC<br />
may carry out.<br />
Reducing the risks when selling overseas<br />
need for careful credit checking; the<br />
export quotation; a review of other<br />
payment methods – advantages and<br />
disadvantages and when they should be<br />
used; what is a letter of credit?; letter of<br />
credit administration, procedure, types<br />
and levels of security as well as costs; the<br />
terminology, form and structure;<br />
Incoterms® and letters of credit; the<br />
documents – an in-depth study of the<br />
specific letter of credit documents; and<br />
more.<br />
The full programme is available on the<br />
Chamber’s website.<br />
Andy Street, Mayor of the West<br />
Midlands, visited the Black Country<br />
Innovative Manufacturing<br />
Organisation (BCIMO) on Tuesday,<br />
February 20 to officially open a new<br />
region-wide rail training academy<br />
developed by the City of<br />
Wolverhampton College and National<br />
Infrastructure Solutions (NIS).<br />
The Transport, Rail and<br />
Infrastructure Academy (TRIA), based<br />
at BCIMO’s Very Light Rail National<br />
Innovation Centre (VLRNIC), has been<br />
set up to increase employment<br />
opportunities for local people and<br />
meet the demand for skilled<br />
operatives to work in the construction<br />
and maintenance of train lines, tram<br />
routes and stations across the region.<br />
The West Midlands Combined<br />
Authority (WMCA) is investing £1.1m to<br />
create 432 training places at the<br />
academy, which has been developed<br />
in partnership with NIS – a leading<br />
provider of training in the rail, civil<br />
engineering and utilities industries. It<br />
will provide training for newcomers to<br />
the sector, as well as existing rail<br />
operatives who want to upskill and<br />
develop their industry knowledge<br />
further.<br />
During his visit the Mayor also cut<br />
the ribbon to open the new Signalling<br />
Academy based in one of the ground<br />
floor engineering labs.<br />
Mr Street said: “Hundreds of<br />
millions of pounds are being invested<br />
into the region’s train and tram<br />
network, with new rail lines and<br />
stations and Metro routes.<br />
“That’s great news for the travelling<br />
public but we also need to make sure<br />
this unprecedented investment<br />
benefits local people in terms of new<br />
jobs and careers. That’s why WMCA is<br />
helping to fund this state-of-the-art<br />
training academy.”<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 59
SKILLS IN THE SPOTLIGHT<br />
Chamber members<br />
combine to unlock learners’<br />
social media potential<br />
Learners are building the skills to use<br />
social media to improve employability<br />
opportunities through a partnership<br />
between two Chamber of Commerce<br />
members.<br />
Training, broadcast and production<br />
specialist BlackRook Media, which<br />
recently joined the Chamber’s Platinum<br />
Group, is working with Gold member<br />
City of Wolverhampton College to<br />
mentor diverse groups on how to unlock<br />
new audiences online.<br />
For those already working, the courses<br />
give them the skills to help their<br />
businesses to grow.<br />
Research shows 22 per cent of the<br />
West Midlands population are completely<br />
offline, the highest figure of any region in<br />
the UK, and over half the West Midlands<br />
population do not have the essential<br />
digital skills needed for work despite 84<br />
per cent of firms in the region saying that<br />
data skills are crucial to their company.<br />
Fully funded by West Midlands<br />
Combined Authority, the Social Media<br />
Content Creator Bootcamps take<br />
newcomers on a journey to better<br />
understand the opportunities around X<br />
(formerly Twitter), Facebook, Instagram,<br />
LinkedIn and other platforms.<br />
Free for the unemployed, the<br />
programme is offered at subsidised rates<br />
for employers wanting to upskill colleagues.<br />
The aim is to ensure each intake leaves<br />
with the skills to engage new audiences<br />
and sell either their products or services<br />
effectively.<br />
More than 150 candidates have<br />
completed the Bootcamp courses, with<br />
cohorts of 20 spaces available on an<br />
ongoing basis.<br />
The month-long course covers all<br />
aspects of social media content<br />
production, including filming and editing<br />
video, digital marketing, measuring key<br />
performance metrics and the different<br />
tones of voice to use in writing.<br />
Led by a coaching team of 12 lecturers,<br />
all of them active media industry<br />
professionals, learners are also shown<br />
ways of generating engaging content<br />
ideas for specific B2C and B2B platforms<br />
and techniques for building an audience.<br />
The groups also cover ways of creating<br />
campaigns, analytics, still photography<br />
and graphic design.<br />
Among those to benefit is author<br />
Phillip Armstrong, aged 57, who has<br />
seen his book sales rocket after<br />
completing the course.<br />
“I was at rock bottom both financially<br />
and mentally,” he recalls. “I had a lot of<br />
books on sale on Amazon but they were<br />
not selling.”<br />
Having sold around 100 books in three<br />
months, he saw a leap up to 48,000 in 21<br />
days after learning how to market himself<br />
on the BlackRook course at the City of<br />
Wolverhampton College. “The increase<br />
was as a direct result of everything I had<br />
learnt,” he said. “The course was worth<br />
every second I was on it.”<br />
Lynne Deakin went on to take on the<br />
role of content creator for the Robin<br />
music venue in Bilston after undertaking<br />
the training, having previously worked as<br />
a hairdresser.<br />
“It was a life-changing experience,” she<br />
says. “BlackRook saw more in me than<br />
the hairdressing that I had done for 16<br />
years of my life; they saw the music<br />
passion and encouraged me to take that<br />
interest further.”<br />
Black Country Chamber of Commerce<br />
Sales and Marketing Director Sian<br />
Roberts can vouch for the impact of the<br />
training, having completed the course.<br />
Sian said: “The key thing for me is the<br />
premise of the course. It was not just<br />
what you were going to learn on it, you<br />
have a tutor on hand all the time to help<br />
to encourage and motivate you, which<br />
was very useful.”<br />
Bridgnorth-based BlackRook’s<br />
coaching team has trained all the BBC’s<br />
UK digital apprentices over the last six<br />
years, as well as spokespeople at car<br />
maker BMW.<br />
60 <strong>PROSPER</strong> <strong>SPRING</strong> 2024
SKILLS IN THE SPOTLIGHT<br />
Colleges offer host of new<br />
routes to workplace skills<br />
“The increase in book sales was as<br />
a direct result of everything I had<br />
learnt ... the course was worth<br />
every second I was on it.”<br />
Author Phillip Armstrong, pictured above<br />
with course tutor Joe Albanese<br />
The BlackRook team works in<br />
broadcast, events and documentary<br />
corporate videos, serving clients across<br />
industry sectors in the UK and overseas,<br />
with extensive work across the Middle<br />
East and Asia–Pacific regions.<br />
BlackRook, which has a media arm<br />
alongside the academy training business,<br />
is run by Managing Directors Alan Rook<br />
and Lucy Rook. Lucy says it is “an<br />
absolute privilege” for her team to share<br />
their skills and knowledge.<br />
Lucy said: “We have placed dozens of<br />
people into jobs with businesses and we<br />
have also helped many self-employed<br />
people earn a living, all through social<br />
media.<br />
“In offering our bootcamps here in the<br />
West Midlands with BlackRook Academy<br />
and also in offering BlackRook Media’s<br />
production expertise, there is a chance to<br />
make a meaningful impact.<br />
“All of our team are local and invested<br />
in that idea of supporting growth in what<br />
we know is a fantastic region with so<br />
much potential.”<br />
Lorna Prosser, curriculum manager for<br />
employability at the college, said: “Having<br />
employees with good social media and<br />
digital skills is essential for any business<br />
and is something that employers look for<br />
in their staff.<br />
“We are delighted to be working with<br />
BlackRook Media to deliver the courses<br />
and that our students will benefit from<br />
the expertise, skills and knowledge of<br />
their team of experienced specialist<br />
trainers.”<br />
Black Country colleges are offering a<br />
range of courses to enhance modern<br />
workplace skills in the region.<br />
WALSALL COLLEGE, a Chamber<br />
Patron, has an Introduction to Coding<br />
course package through the<br />
Government’s free courses for jobs<br />
initiative.<br />
Learners can improve their basic IT<br />
skills and gain new skills and<br />
qualifications. Those already working<br />
in an entry level IT role can also use<br />
this study pathway to progress.<br />
Run as a free evening course, it<br />
enables learners to complete a Level 2<br />
computing and Level 3 coding<br />
qualification to potentially progress to<br />
an apprenticeship or into higher<br />
education.<br />
People who do not meet the entry<br />
requirements can take a Level 1 digital<br />
skills for the workplace course<br />
part-time.<br />
SANDWELL COLLEGE is offering<br />
adults the chance to complete short<br />
online training courses such as IT<br />
Software Fundamentals, for free.<br />
There is no long-term commitment,<br />
just the chance to upskill and the<br />
courses can be completed at any time.<br />
The college also offers Level 3<br />
courses in Coding and Cyber Security,<br />
which are fully funded through the<br />
National Skills Fund. The courses are<br />
designed to meet learner career<br />
aspirations with coursework based on<br />
real life or work admin situations.<br />
On February 20, Mayor of the West<br />
Midlands Andy Street visited<br />
HALESOWEN COLLEGE to see<br />
first-hand the innovative opportunities<br />
being provided in the cyber, eSports<br />
and media departments.<br />
The Mayor also took a tour of Trinity<br />
Point, the latest development at<br />
Halesowen College aimed at<br />
enhancing the digital and media<br />
technology curriculum areas starting<br />
September 2024.<br />
Halesowen College has been leading<br />
on the digital strand of the Local Skills<br />
Improvement Fund (LSIF), which<br />
supports further education providers<br />
by investing in new facilities,<br />
equipment and developing new<br />
courses to enhance digital skills.<br />
With the next phase of the West<br />
Midlands Metro extension set to<br />
launch, adult learners at DUDLEY<br />
COLLEGE OF TECHNOLOGY’S Black<br />
Country Skills Shop have learnt<br />
modern skills to secure employment<br />
with the organisation.<br />
Learners have undertaken a<br />
programme of training designed to<br />
give unemployed adults the chance to<br />
move into job roles with West<br />
Midlands Metro.<br />
Learners have progressed through<br />
the training to be considered by the<br />
Metro team, after undergoing bespoke<br />
training in preparation for the<br />
intensive psychometric evaluations<br />
and assessments needed.<br />
Through the programme, the Black<br />
Country Skills Shop have supported 16<br />
learners since August 2023, with 11<br />
going on to gain roles with Metro.<br />
Halesowen<br />
College<br />
Walsall College<br />
<strong>PROSPER</strong> <strong>SPRING</strong> 2024 61
PROFESSIONAL DEVELOPMENT & TRAINING<br />
Upskill your managers<br />
to lead the way<br />
Ensure your managers have the skills to<br />
play impactful roles within your business<br />
through expert training from the Black<br />
Country Chamber of Commerce.<br />
The Management Development<br />
Programme is designed to build a<br />
comprehensive toolkit which can be used<br />
by participants who are either in a<br />
management role currently or are aiming<br />
to be in one in the future.<br />
The programme takes place via<br />
in-person workshops and in a group<br />
format. Our next cohort starts on March<br />
18, but participants can also join<br />
individual modules.<br />
Recent cohort members include our<br />
Prosper cover star Matt Jeavons, planning<br />
manager at JJX Logistics in Kingswinford.<br />
Having completed an apprenticeship<br />
with the leading haulage company in<br />
2022, Matt has progressed to become a<br />
transport planner and then a planning<br />
manager at the company, which serves<br />
customers across the UK and Europe.<br />
Matt recommends the programme<br />
based on his progress to date.<br />
He said: “I am loving the course at the<br />
minute. It is helping me get an<br />
understanding on key skills that are used<br />
by a manager and also improving my<br />
career skills by putting me out of my<br />
comfort zone in a safe space and allowing<br />
me to develop my management skills.<br />
“I would highly recommend the course<br />
to others and I am really glad I have had<br />
the chance to go through the experience.”<br />
Providing insights, techniques and<br />
tools, the programme provides<br />
participants with the time and space to<br />
challenge their own ways of working,<br />
improve overall performance and develop<br />
approaches which add value to their<br />
business.<br />
The programme has been developed<br />
based upon an analysis of business<br />
needs and what is needed for the region’s<br />
managers to deliver success to those<br />
businesses. This programme is the<br />
perfect development companion for:<br />
n New managers or those about to<br />
become managers<br />
n Managers of systems or process<br />
n Managers of people and teams<br />
n Experienced managers who want to<br />
develop core competencies<br />
n Experienced managers who want to<br />
tap into new thinking and approaches<br />
n Managers delivering change<br />
management within their business<br />
n Managers seeking new ways to drive<br />
efficiency and performance<br />
See below for course modules, dates and<br />
pricing.<br />
COURSE MODULES<br />
The Management Development Programme consists of 12 whole<br />
day sessions, each covering a management theme or topic:<br />
n What is a manager? Introduction to management<br />
and the manager’s role<br />
n Using your time effectively and efficiently<br />
n Communication and delivery of the right messages<br />
at the right times<br />
n Styles and dynamics which create a good team<br />
n Getting the most from meetings<br />
n Delivering a great presentation which gets the right results<br />
n Building commercial awareness and acumen<br />
n Preparation and successful management of change<br />
n Stakeholder and relationship mapping and management<br />
n How to run and deliver a project well<br />
n Getting the best from your team and helping them to<br />
perform better<br />
n Coach and develop your teams and people<br />
Programmes run with participants from different backgrounds,<br />
experiences and industries, creating a safe and diverse environment<br />
where individuals can test and apply learning and develop together.<br />
Delivered by: Wendyanne Shapiro - Lotus Flower Consultancy<br />
An award-winning development and business coach working with<br />
clients around the world to drive change and improve performance.<br />
COST:<br />
Take the full 12-month programme or pick and<br />
choose modules. We recommend taking the<br />
whole course to get the most out of it.<br />
Full 12-month programme:<br />
Chamber members – £1,800 + VAT<br />
Non-members – £2,400 + VAT<br />
Per module: Chamber members – £250 + VAT<br />
Non-members – £295 + VAT<br />
WORKSHOP DATES 2024<br />
(15 participants max.)<br />
18 March 18 April<br />
16 May 13 June<br />
11 July 22 August<br />
19 September 17 October<br />
14 November 12 December<br />
2025<br />
6 February 6 March<br />
For more details, contact training@blackcountrychamber.co.uk<br />
or call 0330 024 0820, or click right<br />
62 <strong>PROSPER</strong> <strong>SPRING</strong> 2024