Modern Law Magazine Issue 69

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FREE Expert Training for Expert Practitioners from Frenkel Topping knowledge Hub The knowledge Hub – from Frenkel Topping Training academy delivers FREE virtual and face-to-face training to our professional clients - helping you stay up to speed and informed. Courses available from knowledge Hub. 1 2 3 4 Avoiding Professional Negligence Application of Periodical Payment Orders Understanding Pension Loss Trusts for Minors Welfare Benefits 5 6 7 8 Investing for Vulnerable Clients Personal Injury Trusts Loss of Earnings Self Employed Claimants One hour expert training modules All our training is APIL accredited Counts towards your CPD hours Achieve the right financial outcome for your clients With over 30 years’ experience of delivering financial expert reports and advice, find out how Frenkel Topping knowledge Hub could help you. contactus@frenkeltopping.co.uk or call 0161 886 8000 knowledge Hub Frenkel topping training academy frenkel topping GROUP
EDITORIAL BOARD Mark Holt COO, Frenkel Topping A Client’s Freedom of Choice It’s a fundamental principle in how client service has been developed at Frenkel Topping Group – clients have freedom of choice. Those who have been injured or experienced a life-changing illness have no obligation to work with Frenkel Topping and we see it as a privilege when clients choose us. Having worked in this sector for more than 30 years, we know that no injury or illness case is the same – that’s in part because no person is the same. Their career, their lifestyle, family and relationships and, of course, their financial situation differ enormously from case to case. So, our service has to be personalised so that we can support them in finding the right outcome and a secure financial future. This approach is particularly vital in our field, where clients face the dual challenge of navigating complex legal processes and coping with personal upheavals. By embedding empathy and emotional intelligence into every interaction, we ensure services resonate on a deeper level, fostering a sense of trust and loyalty. Personalised attention is the norm rather than the exception here. Many of our clients refer to our financial advisers as ‘financial social workers’ because their support is unwavering, and a financial review is all encompassing of every area of their lives. Our Client Relationship Team are considered part of their clients’ lives – they discuss much more than financials and share common interests. They are the team that embodies our firm’s values to the letter. Our clients appreciate being treated with understanding and respect and being communicated with clearly and honestly. That in turn leads to lasting relationships and brand advocacy and ultimately the client retention rate of more than 99% which we are proud to hold. When they come to Frenkel Topping, clients aren’t just seeking expertise in legal and financial matters but a partner who values their unique circumstances and we are honoured to be in the position to be able to deliver that personalised service. Neville Dinshaw, Managing Director <strong>Law</strong> Mergers & Acquisitions The Power Of Employee Feedback In Fostering Transparency And Trust In a fast-paced legal world, fostering open communication channels and cultivating a culture of transparency and trust has become paramount. At the heart of this endeavour lies the much-undervalued tool of employee feedback. When wielded effectively, this mechanism serves not only to amplify voices within the organisation, but also bridge the gap between leadership and staff, creating a robust foundation for collaboration and growth. One size does not fit all when it comes to implementing a feedback regime. Firms should embrace a variety of channels to cater to diverse preferences and ensure comprehensive coverage. This may include regular surveys, suggestion boxes, meetings, anonymous feedback platforms, and one-on-one sessions between employees and managers. By providing multiple avenues for expression, employees are empowered to voice their opinions comfortably, thus fostering a culture of inclusivity. Employees are more likely to provide honest and constructive feedback in an environment where they feel psychologically safe. Encouraging open dialogue, embracing diversity of thought, and fostering empathy are essential in cultivating psychological safety within teams. When employees feel secure in expressing their opinions without fear of judgment or repercussion, communication flourishes. Implementing a feedback system is just the first step; what truly matters is how firms respond to the feedback received. Active listening involves paying attention and responding to employee input, demonstrating that their voices are not only heard, but also valued. This entails promptly addressing concerns, implementing actionable suggestions, and transparently communicating feedback outcomes. By actively engaging, firms signal their commitment to employee well-being and organisational improvement, laying the groundwork for mutual trust. Effective feedback requires both giving and receiving skills. Firms should invest in training programs to enhance employees’ feedback literacy, equipping them with the tools and techniques needed to deliver constructive feedback respectfully and receive it with grace. By nurturing a feedback-rich culture where communication is honest yet respectful, firms empower their employees to engage in productive dialogue, driving continuous improvement and innovation. Integrating employee feedback is not merely about input; it also includes fostering a culture where communication flows freely, and everyone’s voice is valued. 19
Page 1 and 2: Issue 69 ISSN 2976-9396 THE BUSINES
Page 3 and 4: Law is a people business. Making su
Page 5 and 6: CONTENTS IN-DEPTH 26 Breaking barri
Page 7 and 8: INTERVIEWS Richard Burcher is a for
Page 9 and 10: INTERVIEWS How do you balance the i
Page 11 and 12: INTERVIEWS As the founder of the La
Page 13 and 14: INTERVIEWS “Growing talent from w
Page 15 and 16: INSIGHT Succession Planning: The Er
Page 17: Mixing it up How do you recommend c
Page 22 and 23: Enjoy a career without limits, earn
Page 24 and 25: Powering smoother cases with Ochres
Page 26 and 27: BREAKING BARRIERS: THE LEGAL LYNK
Page 28 and 29: IN-DEPTH TO JUSTICE For the few but
Page 30 and 31: THE PEOPLE’S CONFERENCE: Modern L
Page 32 and 33: Following a morning of in-depth bus
Page 34 and 35: EVERYTHING YOU NEED TO RUN YOUR LEG
Page 36 and 37: LEGAL TECH TALK Bradley Collins, CE
Page 38 and 39: LEGAL TECH TALK Interview with Mary
Page 40 and 41: AWARDS Vogue, Strike a pose The 202
Page 42 and 43: AWARDS Modern Law Awards 2024 42
Page 44 and 45: AWARDS Modern Law Awards 2024 Law F
Page 46 and 47: Effortless practice management Gain
Page 48 and 49: We all agree it’s time to call ti
Page 50 and 51: WILLS & PROBATE How can businesses
Page 52 and 53: Leveraging the power of upfront inf
Page 54 and 55: 10 MINS WITH Minutes With... Daniel
Page 56: Send contract packs direct to the o

Modern Law Magazine Issue 69

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