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<strong>Law</strong> is a people business. Making sure that clients, customers, and employees are well looked after should be the priority for everyone, especially senior leadership. The legal industry has an obligation to keep people and humanity at the centre of everything, whether it’s a client’s journey or an employee’s career journey. This issue of <strong>Modern</strong> <strong>Law</strong> is focussing on the human aspect of law and how businesses can better uplift their clients, customers, and employees. Every legal professional has their own style of working and, so when it comes to dealing with people one size does NOT fit all. Throughout this issue you will read about varying ways businesses and leaders can ensure satisfied clients, and happy employees. Opening the magazine is an interview with Richard Burcher, Chairman of Validatum®., who discusses the challenges commonly faced by laws in relation to pricing and billing, looks into pricing strategies and examines the myths and misconceptions of pricing services. Our second interview is with Eve & Dino Dullabh, co-founders of the <strong>Law</strong> Training Centre. Their company offers continuous training for qualified lawyers and here they discuss creating this culture within law firms, ongoing educational needs within the legal sector as well as future trends. We have two fabulous insight pieces from Amjed Zaman, Personal <strong>Law</strong> Partner, LCF <strong>Law</strong> and from Hannah Newberry, Family Solicitor, Hugh James. Amjed discusses the journey from newly qualified to solicitor to partner in 8 years and reflects on his career progression for the benefit of others. Hannah looks at the human element of Succession Planning within the legal practice and the hurdles presented in such. Our Editorial Board discusses the ethos of Client care, ways of approaching this care while looking at relationships with the client to the importance of customer feedback running alongside discussions on Employee feedback, their wellbeing, fostering trust and the importance of workplace diversity. Following on from the Editorial Board we have two incredible features from Maryam Razzaq and Rukhsar Jahangir from The Legal Lynk, a community project dedicated to empowering and promoting women in law and from Peter Saban, Associate at Arnold & Porter who looks at Legal Aid and the importance of pro bono networks. <strong>Modern</strong> <strong>Law</strong> have had a very busy March this year with hosting both the <strong>Modern</strong> <strong>Law</strong> Awards 2024 and the inaugural <strong>Modern</strong> <strong>Law</strong> Conveyancing Conference 2024. The glittering <strong>Modern</strong> <strong>Law</strong> Awards 2024 were held at the beautiful Hurlingham Club in London on the 7th March and flip over to page 40 to read the full round up, see all the names of the winners of the evening and highly-recommended recipients and see if you can spot yourself in any of the photos. <strong>Modern</strong> <strong>Law</strong> would like to take this opportunity to once again congratulate all of our fabulous winners, highly-commended recipients and shortlisted candidates for their achievements and successes. Our inaugural <strong>Modern</strong> <strong>Law</strong> Conveyancing Conference 2024 was held on 21st March at the stunning Coombe Abbey Hotel in Warwickshire. The People’s Conference presented many inspiring insights from distinguished legal leaders, a special guest talk by Ollie Ollerton of Channel 4’s SAS: Who Dares Wins’ and much networking. The evening followed with a Medieval Banquet held in the 12th century Baronial Hall with Mead, merriment, fancy dress and fun. Flip back to page 30 to read all about it. Hazaar! We top our Legal Tech section with an Interview with Dye & Durham’s Chief Product Officer David Nash who discusses how to extract the full value from your legal tech and the steps to follow. Our Tech Interviews section LegalTechTalk provide a fascinating glimpse into the future of law firms and how they need to adapt to survive. Page 49 sees our Wills & Probate Roundtable interview with Marie Harrison-Stradling, Work-Flow Team Manager of Ochresoft, who chats about handling the client journey, how to approach customer feedback and how to utilise technology in enhancing the customer experience. Our Conveyancing Forum interview with Rob Gurney, Managing Director, Ochresoft discusses their Conveyancing technology, the benefits to business and the staying ahead of emerging trends in Conveyancing. Don’t forget to check out our 10 minutes with… where we talk to Daniel Brumpton, Head of Commercial Litigation at Nelsons and learn all about him and what makes him tick. Finally, I would like to say goodbye to all our readers as I am leaving <strong>Modern</strong> <strong>Law</strong> to move on to pastures new. I would like to say a big thank you to all our contributors and to our wonderful Editorial Board members. I have had a fun and exciting time working with the <strong>Modern</strong> <strong>Law</strong> Team, have interviewed some amazing people and attended some of the best events ever! Emily Wade is Editor at <strong>Modern</strong> <strong>Law</strong> <strong>Magazine</strong> 01765 600909 | emily@charltongrant.co.uk modernlawmagazine.com Editorial Contributors Adrian Jaggard, Taylor Rose MW Collette Allen, SmartSearch Paul Sams, Dutton Gregory Alex Holt, Cashroom Mark Holt, Frenkel Topping Neville Dinshaw, <strong>Law</strong> Mergers & Acquisitions Kathliya Harwood, Speech Processing Solutions Dave Seager, Matrix Capital Bronwyn Townsend, InfoTrack Dominic Hendry, Estate Research ISSUE <strong>69</strong> ISSN 2976-9396 Editor Emily Wade Project Manager & Events Sales Kate McKittrick <strong>Modern</strong> <strong>Law</strong> <strong>Magazine</strong> is published by Charlton Grant Ltd ©2023 All material is copyrighted both written and illustrated. Reproduction in part or whole is strictly forbidden without the written permission of the publisher. All images and information is collated from extensive research and along with advertisements is published in good faith. Although the author and publisher have made every effort to ensure that the information in this publication was correct at press time, the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause. 3
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