Modern Law Magazine Issue 69

INTERVIEWS
Interview With...
How has Access Legal’s innovative approach to
Q legal technology contributed to the evolution
of Legal practices, and what specific features or
solutions do you believe set Access Legal apart in the
legal software market?
Access Legal, we’re not just about providing
Atechnology for law firms; we offer comprehensive
solutions to run the entire business. Our platform, Access
Workspace, gives a single, clear view over your entire
organisation, including all of your people, processes
and Access products. This gives firms a single source of
truth and one point of contact, relieving the headache of
dealing with multiple providers.
I believe what truly sets us apart is the combination of
IT expertise and legal know-how. Our team is comprised
of legal industry thought leaders who have years of
experience, ensuring we drive best practices in law
firms as well the IT experts necessary to help law firms
embrace technology. Our mission is to empower our
customers with the freedom to do more, giving firms
the time back to focus their expertise on critical tasks
that technology can’t fulfil - be that nurturing client
relationships, developing their employees, or unlocking
new opportunities.
As the headline sponsor of the Modern Law
Q Awards 2024, what role do you see Access Legal
playing in shaping the future of the Legal industry,
and how does the company envision supporting and
recognising excellence within this community?
We’ve got a wealth of service excellence designed
Ato help our customers get the most out of their
software investment. Through our rich mix of products
and services, we are striving to help our customers in a
number of ways.
In the first instance, we’re helping customers to achieve
client excellence. We want to ensure that we are
delivering software solutions and services that enable
our clients to deliver an exceptional experience to
their own clients. Our technology is built to help firms
increase efficiency and productivity so that they can
meet the growing ‘On-Demand’ expectations of today’s
consumers.
Next, we help with practice excellence. We want to help
firms reduce complexity and improve productivity in the
way they run their practices. We do this by providing
firms with technology that will help run their entire
business in an accessible, secure manner, enabling them
to work anywhere, at any time. We also ensure firms
have the best-in-breed technology solutions that attract
and retain the best talent for them, as we know this is an
ongoing business challenge faced by many firms in the
legal industry.
Lastly, we can help firms deliver compliance excellence.
As a global technology provider, delivering compliance
and security of data and systems is first and foremost.
We want to give our customers peace of mind when it
comes to compliance, and we also want to offer them a
comprehensive suite of learning tools to enable them to
stay ahead in their subject matter expertise.
In an ever-changing legal landscape, how does
Q Access Legal stay ahead of emerging trends and
technological advancements to ensure its software
remains cutting-edge and continues to meet the
evolving needs of legal professionals?
We remain at the forefront of emerging trends and
Atechnological advancements by bringing IT and
industry experts together. The collaboration between
these two key elements allows us to proactively
anticipate market changes and changes in legislation,
seamlessly integrating these insights into our clearly
defined product roadmaps.
To continually meet the evolving needs of legal
professionals, we also work closely with a broad range
of customers to understand how their working practices
evolve, considering how they are using our software
so we can factor this into our product development
roadmap. By doing so, we ensure that we stay on top of
their changing work dynamics, ultimately helping them
to get the most out of the technology.
The Modern Law Awards celebrates achievements
Q and innovation in the field. Can you share some
success stories or notable examples where Access
Legal’s technology has made a significant impact on
law firms’ efficiency, client service, or overall
success?
We are committed to inform, advise and inspire our
Acustomers with the power of technology across
every area of their organisation. One particular success
story that stands out and exemplifies this is Pinkney
Grunwells, where Access Legal’s technology reduced
admin processes from six working days to just one.
From an accounts point of view, Daniel, their Operations
Manager, mentioned that posting a bill would take 5 to 6
minutes for each one to process. Now, it takes less than
a minute, and when you’re processing 500 to 600 bills
per month, that’s a saving of 5 working days through
improved IT performance alone.
Daniel also mentioned how each user now has their
own connection to the cloud, so there’s no fighting for
bandwidth to access the server network. This showcases
how our technology has improved overall performance;
users no longer have to wait for things to happen before
they can do their work.
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