Career Development Guide - Western Michigan University

WWW.WMICH.EDU/CAREER

SEARCH 

(Seniors and Graduate Students) 

DEVELOP 

(Sophomores and Juniors) 

ASSESS 

(Freshmen and Sophomores) 

• Use websites for job searching. 

• Identify job openings that match 

your degree. 

• Post your resume in BroncoJOBS 

for employers who offer 

internships. 

• Complete a career assessment in 

your First Year Seminar course or 

on your own. 

• Prepare a personal commercial. 

• Learn your values, interests, skills, 

and personality (VISP). 

• Use campus job fairs to network 

and search for co-ops, internships, 

part and full-time positions. 

• Practice job-specific skills through 

internships, service learning, study 

abroad, a student organization, 

leadership development, and on 

or off-campus employment. 

• Identify WMU majors that align 

with your values, interests, skills 

and personality (VISP). 

• Connect with WMU alumni through 

social networks and professional 

groups. 

• Visit a career staff member during 

drop-in advising or make an 

appointment. 

• Negotiate job offers, salaries, and 

benefits. 

• Attend events with employers and 

alumni, such as: Practice Interview 

Days, Get Prepared for Career 

Fairs, career panels, and 

networking sessions. 

• Create a profile in BroncoJOBS. 

• Complete the Graduation Survey 

when you secure a job. 

• Work part-time on or off campus 

(keep to 12-15 hours per week) 

EXPLORE 

(Freshmen and Sophomores) 

MANAGE 

(Your Career for LIFE) 

• Write a professional resume 

and cover letter. 

• Maintain your job search skills. 

• Use the one-click search in 

BroncoJOBS. 

• Develop and nurture a 

professional network. 

• Identify skills employers look 

for in candidates. 

• Maintain accurate and up-todate 

contact information with 

WMU profile in BroncoJOBS. 

Specific services, the 

calendar of events, and 

daily advising schedule 

is on our web page: 

• Join a student organization; 

consider study abroad. 

• Continue the career 

development process 

throughout your life for 

maximum success. 

www.wmich.edu/career 

• Explore occupations through parttime 

jobs, informational interviewing, 

job shadows, and volunteering. 

• USE: www.onetonline.org 

or www.wmich.edu/career

Table of Contents 

Assess Yourself 

Career Search Action Plan………………………......… 2 

Assess Yourself with Strong ……………………….…. 3 

Assess Yourself with MBTI…………………………… 4 

Explore Careers 

Explore Careers through Experience ………...………. 5 

Explore Careers through Informational Interviews ….. 6 

Explore Careers through Networking …………...…… 7 

Introduce Yourself with a Personal Commercial …..… 8 

Engage in the Internship/Job Search 

Professional Etiquette Guidelines …………………….. 9 

How to Make the Most of Career Fairs ……………….. 10 

Resume Writing 

Communicating Your Knowledge, Skills and Abilities 11-12 

Action Verbs ………………………………….….…… 13 

Objectives, Summaries, and Profiles…………….…… 14 

Resume Format ………………………………………. 15 

Resume – Before and After Advising ………………… 16 

Reference List Guidelines …………………………….. 17 

Resume Samples 

Federal Resume ……………………………………….. 18 

Arts and Sciences ……………………………...……… 19-22 

Business ………………………………………………. 23-26 

Education and Human Development …………………. 27-30 

Engineering and Applied Sciences …………………… 31-33 

Fine Arts ………………………………………………. 34-35 

Aviation ……………………………………………… 36-37 

Health and Human Services …………………………... 37-39 

Cover Letters 

Cover Letter Guidelines ………………………………. 40 

Cover Letter Example ……………..………………….. 41 

Cover Letter for an Unadvertised Position …………… 42 

Interviewing and Negotiating 

Interview Successfully………………………..……. 43-48 

Professional Interview Attire Guidelines ……………... 49 

Negotiating Salary and Benefits ……………………… 50 

Thank You Note Guidelines ………………………….. 51 

Thank You Note Examples …………………………… 52 

Accept or Decline an Offer …………………………… 53 

Graduate School 

Graduate School ………………………………………. 54 

Curriculum Vitae (CV) Guide ...………………………. 55 

CV Sample ……………………………………………. 56 

Career Development Guide 

Western Michigan University 

Career Network Staff 

Career and Student Employment Services 

1401 Ellsworth Hall 

(269) 387-2745 

broncojobs@wmich.edu 

www.wmich.edu/career 

_______________________________________ 

The Career Center 

Haworth College of Business 

3020 Schneider Hall 

(269) 387-2711 

careercenter-hcob@wmich.edu 

www.wmich.edu/business/thecareercenter 

________________________________________ 

Career Resources by College 

Below are links to online portfolios designed to assist 

students in the career development process. Use these 

portfolios to learn more about majors, view resume and 

cover letter examples, plus receive tips about interviewing, 

networking, etc. 

Arts and Sciences 

iwebfolio.com/public/arts_and_sciences 

Aviation 

iwebfolio.com/public/Aviation 

Education and Human Development 

iwebfolio.com/public/education 

Engineering and Applied Sciences 

iwebfolio.com/public/EngandAppSciences 

Fine Arts 

iwebfolio.com/public/finearts 

Haworth College of Business 

iwebfolio.com/public/college_business 

iwebfolio.com/public/mba_career 

Health and Human Services 

iwebfolio.com/public/health_human_service

ASSESS 

2 

Career Action Plan 

Assess Your Strengths 

� Know your strengths and communicate them effectively. Learn about your values, interests, skills, and 

personality using assessment tools such as FOCUS, available at www.wmich.edu/career. 

Values 

� What matters to you? (e.g., money, feeling that you 

need to make a difference, being recognized for what 

you do, etc.) 

� In what type of work environment would you be 

happy? 

Skills 

� What are your strengths and weaknesses? 

� What are your skills and abilities? 

� What skills do you want to use on the job? 

� What skills do you need to acquire? 

Explore Careers 

Interests 

� What are you interested in doing? 

� What activities have you enjoyed the most? 

� What kind of people would you like to work around? 

� What kind of job setting would you enjoy? 

Personality 

� What personal qualities do you possess? 

� How will your personal style influence your career 

choice? 

� How will you get along with your supervisor/coworkers? 

� List career paths related to your area of study using O*Net (www.onetcenter.org) 

� Research knowledge, skills, and abilities required for your careers of interest. 

� Conduct informational interviews with professionals in your fields of interest. 

� Gather information about potential careers and employers by attending career events. 

� Consider job shadowing experiences. 

Engage in Skill Development and Job Search 

� Develop transferable and job-specific skills through internships, volunteering, service learning, 

involvement in a student organization, participation in professional conferences, on-campus jobs, and offcampus 

employment. 

� Write a professional resume and have it critiqued by Career Services staff. 

� Learn to write customized cover letters. 

� Update your BroncoJOBS account. 

� Develop a personal commercial communicating your skills and interests. 

� Practice professional communication, including following up on job leads, sending thank you notes, and 

ensuring a professional online presence. 

� Create and expand your professional network by attending career events, using professional association 

membership lists, family, friends, advisors, professors, and networking websites such as 

www.linkedin.com. 

� Identify three to five professional contacts and ask them to serve as your references. 

� Practice answering interview questions. 

� Build your professional wardrobe, including a suit for interviews.

Assess Your Values, Interests, Skills, and Personality with Strong 

Align your Interests with WMU Academic Programs 

Complete a self-assessment based on the Strong Interest Inventory� to help identify your career interests and related majors. 

In each section, check (� ) all items you would enjoy most. Total the boxes you checked in each section to determine what academic 

programs align with your interests. 

“R” Section 

Repair a computer or radio 

Operate machinery 

Clean up a stream 

Explore a forest 

Arrest lawbreakers 

Plant a garden 

Build a house or deck 

Run a race 

Manage a farm or ranch 

Test mechanical parts 

=_______ “R” 

“I” Section 

Study causes of disease 

Do a science project 

Study human anatomy 

Study insects 

Research solutions to environmental 

problems 

Collect minerals and rocks 

Study the solar system 

Do math problems 

Talk to a scientist 

=_______ “I” 

“A” Section 

Sing before the public 

Design clothing 

Decorate a home or office 

Direct a play 

Write a story or play 

Design a brochure or poster 

Create a sculpture 

Arrange flowers 

Make videos 

Act in a performance 

=_______ “A” 

“S” Section 

Teach children 

Care for a sick person 

Teach a friend 

Interview clients 

Help a person with a difficulty 

Volunteer in a hospital or school 

Mediate conflicts 

Help a charity 

Entertain people 

Supervise children 

=_______ “S” 

Academic Programs at WMU 

“E” Section 

Sell an idea to others 

Speak in front of groups 

Supervise other workers 

Start a club 

Save money 

Develop an advertising plan 

Lead a meeting 

Take charge of a project 

Sell magazines door to door 

Raise money for a project 

=_______ “E” 

“C” Section 

Maintain detailed records 

Run a mail merge 

Organize a work area 

Write checks; record balances 

Attend to details 

Balance a budget 

Create a spreadsheet 

Edit a document 

Create a filing system 

Maintain a computer system 

=_______ “C” 

Below are examples of academic majors that correlate with each interest type. Most occupations are a blend of occupational themes. 

“R” (Realistic) Majors: Athletic Training; Aeronautical Engineering; Aviation Flight Science; Civil Engineering; Criminal Justice; 

Earth Science; Geography-Environmental Resource Management; Graphic and Printing Science (Imaging); Manufacturing 

Engineering Technology; Mechanical Engineering; Physical Education; Recreation 

“I” (Investigative) Majors: Anthropology; Biology; Computer Engineering; Chemistry; Chemical Engineering; Economics; 

Geographic Information Science; Geochemistry; History; Hydrogeology; Mathematics; Physician Assistant; Physics; Pre-Med; 

Psychology 

“A” (Artistic) Majors: Art; Art Education; French; Graphic Design; English; Film, Video and Media Studies; Food Service 

Administration; Interior Design; Journalism; Music; Spanish; Theatre 

“S” (Social) Majors: Elementary Education; Family Studies; Interpersonal Communication; Music Therapy; Nursing; Occupational 

Therapy; Religion; Secondary Education; Social Work; Sociology; Special Education 

“E” (Enterprising) Majors: Advertising and Promotion; Food Marketing; Management; Human Resource Management; 

Organizational Communication; Political Science; Public Relations; Sales and Business Marketing; Textile and Apparel Studies; 

Tourism and Travel 

“C” (Conventional) Majors: Accountancy; Career and Technical Education; Computer Information Systems; Computer Science; 

Construction Engineering; Finance; Integrated Supply Management; Secondary Education-Math; Statistics 

Source: Strong Interest Inventory� by CPP, Inc. 

ASSESS 

3

ASSESS 

4 

Assess Your Values, Interests, Skills, and Personality with MBTI 

Align your Personality with Careers 

Complete an abbreviated Myers-Briggs Type Indicator assessment to help you identify academic areas and career paths that align with 

your personality type. 

For each pair of statements, check (� ) the item with which you agree the most. Total the number of checks in each column. The 

columns with the highest number will form one of the four-letter codes listed below. 

How you interact with the world and where you direct your energy 

Prefer to work with others 

Need time to interact 

Think out loud 

Shorter attention span 

Background sounds help concentration 

Prefer teamwork or working meetings 

Want help in researching and writing papers 

=______ “E” (Extraversion) 

Seek specific information and details 

Like facts, tangible objects 

Like (and follow) directions 

Want faculty who give clear assignments 

Like to apply knowledge previously learned 

Work steadily with trusted methods 

Value practical knowledge 

=______ “S” (Sensing) 

Prefer to work individually 

Need time to reflect before acting 

Think things through 

Longer attention span 

Need quiet for concentration 

Prefer written requests or one-on-one requests 

Want help in public speaking and verbal expression 

=_____ “I” (Introversion) 

What kind of information you naturally notice and remember 

Seek theories and meanings 

Like to use imagination to create possibilities 

Create your own directions 

Want faculty who encourage independent thinking 

Like to apply new knowledge 

Work with bursts of energy trying new methods 

Value language, symbols, analogies 

=______ “N” (Intuition) 

Whether you make decisions logically and impersonally or by using personal values 

Task-oriented 

Oriented to achieve 

Motivated to master subjects 

Want objective material to study 

Like to critique new ideas 

Learn by challenge and debate 

Want logical plans 

=______ “T” (Thinking) 

Relationship-oriented 

Oriented to be helpful 

Motivated by others 

Want to relate to the material personally 

Like to please instructors 

Learn by being supported and appreciated 

Want personal rapport 

=______ “F” (Feeling) 

The way you like to live your life: more structured (making decisions) or more spontaneous (taking in information) 

Prefer a set system of accountability 

Like to plan 

Prefer formal guidelines for solving 

problems 

Schedule time to work on assignments 

Plan tasks and get them done 

Like to be in charge of events 

Want faculty to be organized 

=______ “J” (Judging) 

ISTJ 

Attention to detail and task 

Management, administration, law 

enforcement, accounting 

ISTP 

Hands-on with data or things 

Technical fields, law enforcement, 

military, skilled trades 

ESTP 

Action-oriented focus to attend to 

necessary details 

Marketing, business, law enforcement, 

applied technology 

ESTJ 

Use logic and organization of facts 

Management, law enforcement 

ISFJ 

Help people behind the scenes 

Education, healthcare, religious 

settings 

ISFP 

Gentle, service-related, attentive to 

detail 

Healthcare, business, law enforcement 

ESFP 

Outgoing nature to help with practical 

needs 

Healthcare, teaching, coaching 

ESFJ 

Provide personal service to others 

Education, healthcare, religion 

Prefer a system with autonomy and choice 

Like to be flexible 

Prefer to solve problems informally 

Work spontaneously with bursts of energy 

Shape a plan and stay open to new information 

Like to adapt to events 

Want faculty to be entertaining and inspiring 

=______ “P” (Perceiving) 

INFJ 

Facilitate human development 

Counseling, teaching, arts, religion 

INFP 

Use creativity and focus on values 

Counseling, writing, arts 

ENFP 

Creativity and communication to 

help others grow 

Counseling, teaching, arts 

ENFJ 

Help others with emotional growth 

Religion, arts, teaching 

INTJ 

Use intellectual and technical 

knowledge; analyze 

Scientific or technical fields 

INTP 

Use objective analysis of problems and 

technical expertise 

Scientific or technical fields 

ENTP 

Take on new challenges continually 

Science, management, arts 

ENTJ 

Strategic planning and organization to 

get task done 

Management, leadership 

Hammer, A.L. (1993). Introduction to Type and Careers. Tieger, P., Barron-Tieger, B. (2001). The Personality Type Tool Kit.

Explore Careers through Experience 

One of the best ways to explore a career is to gain experience doing it. Additionally, experience is a way to gain 

transferable skills in areas identified as crucial by professional employers. Some of the most effective preparation for a 

professional future happens by connecting outside of the classroom with employment, internships, volunteering, and 

participation in student organizations. 

According to NACE*, “Seventy-two (72) percent of employers prefer to hire candidates with relevant work experience.” 

Furthermore, when deciding between two equally qualified candidates, a very influential factor in making that decision is 

whether or not the candidate has held a leadership position. 

Full-Time or Part-Time Work 

On-Campus - Utilize the Universal Student Employment Application form available at www.wmich.edu/career.Some 

positions may require you to apply in person. Consider working in academics, the Library, Dining Services or program 

offices throughout campus. Campus contacts can serve as references for internships and professional employment after 

graduation. 

Graduate assistantship information can be obtained at www.wmich.edu/grad/funding. Some graduate assistantships are 

posted on BroncoJOBS as well. 

Off-Campus - Many area retail stores, restaurants and non-profit organizations seek student employees each year. If your 

current employer has multiple locations, ask about transferring to Kalamazoo. 

Co-ops and Internships 

Co-ops and internships are often integrated into an existing academic major/minor. However, even when they are not 

degree requirements, employers highly value applicants who have relevant experience. An internship can be pursued at 

any time depending on employer need, completed coursework, class schedules and curriculum requirements. Internships 

can be paid, unpaid, offer stipends or even provide housing. 

Many employers visit WMU to conduct interviews for co-op and internship candidates. Search for postings and sign up 

for interviews through BroncoJOBS (www.wmich.edu/career). 

Volunteer Opportunities 

There are many volunteer opportunities at WMU and in the Greater Kalamazoo area. Regardless of what you do, these 

opportunities are a great way to obtain professional references and practice and/or gain career skills and interests. 

Volunteer work can also be a great way to gain leadership experience. For details, visit: www.wmich.edu/volunteer. 

Registered Student Organizations 

Through the WMU Office of Student Activities and Leadership Programs, you can learn about the 300+ student 

organizations related to academics, culture, spiritual development, fine arts, Greek life, student government, service, 

media, political/social action, and sports and recreation. To connect with WMU’s registered student organizations, visit: 

www.wmich.edu/activities. 

* National Association of Colleges and Employers: NACE Research; Job Outlook 2011 with permission of the National Association 

of Colleges and Employers, copyright holder. 

EXPLORE 

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EXPLORE 

6 

Explore Careers through Informational Interviews 

Informational interviews are a process for gathering career information from reliable, “inside” sources. They are a way to 

gain firsthand knowledge about a career of interest to you by speaking with someone who is doing what you want to do. 

You can ask anyone who is knowledgeable about the career of interest to you – ask friends, family, fellow students, WMU 

alumni, co-workers, and people you have never met. 

The Basics 

How is it different from a job interview? 

� You are gathering information, not marketing yourself for a job 

� You set the tone and direction of the interview 

� Hiring, benefits and firing questions are acceptable at the first meeting 

� You can ask questions about what type of people they want to hire 

� You can ask for help on your resume 

Why do it? 

� To generate a network of professionals in your industry, location, and/or occupation 

� To gain a mentor specific to your goals 

� To become an expert and build your reputation in a field 

Sample Questions 

The questions below are only a starting point. Create a list of your own questions to ask during an informational interview, and 

make sure to tailor them to the person and/or organization with whom you are speaking. 

About the Interviewee 

� How did you get into this field? What has your career path been to get where you are today? 

� What is a typical day like for you? 

� What professional organizations, books, journals or writers have had the greatest influence on your work? 

About the Industry 

� What are the typical issues faced in the work/industry? 

� What are the best ways to learn more about the industry? 

� What is the preferred degree or major for entry into this field – where from? Are there exceptions? 

� If you could improve one thing in the industry, your workplace, or your department, what would it be? 

Job/Occupation 

� What are the typical entrance requirements for getting a job in this field/organization? 

� What is the average starting salary for someone in your position? What is the advancement potential for your position? 

� What are the most rewarding and least rewarding aspects of the job/occupation? 

� What qualities and skills do you feel a person in this field should have/demonstrate? 

Going Forward 

� Who would you recommend I talk with to further my knowledge? Can I tell him/her that you referred me? 

� Would you look over my resume and let me know what you would recommend me adding, changing or improving? 

� At what places would you recommend I observe, volunteer or intern? Why? 

� What organizations would you recommend joining? What certifications do you recommend earning? 

Adapted from careerMomentum, Kalamazoo, MI

Explore Careers through Networking 

Networking is a tool to use to ask for career advice – not a job. To be successful at networking you must learn to form 

mutually beneficial relationships with others. Networking involves both give and take. The number one way to secure 

employment in today’s competitive market is through networking. NACE estimates that 75 – 80 percent of available 

positions are never advertised but are filled through word-of-mouth or networking. 

Who belongs in my network? 

Everyone! Networking means developing a broad list of contacts. Initially, you will utilize your existing resources for 

contacts to spread the word that you are looking for a job. For college students and new grads, the best networking 

contacts are: 

� Classmates and former classmates 

� Alumni, including recent grads 

� Parents and parents of classmates 

� Relatives 

� Professors, instructors and advisors 

How do I get started? 

� Fraternity brothers, sorority sisters, and 

professional student organization members 

and alumni 

� Coaches or other administrators 

� Current and former co-workers 

Brainstorm for Contacts. There are three different types of contacts, and while you may begin with those contacts 

closest to you, eventually you will include all three types of contacts in your network. 

� Hot contact: A person you know well and with whom you have a direct connection. 

� Warm contact: A person with whom you have a connection, but you may not know them personally. 

� Cold contact: A person with whom you have no connection. 

Prepare questions to ask. Networking is a conversation between two people, so it is best to have questions in mind when 

speaking with someone about their career. See the list of questions in “Explore Careers through Informational Interviews” 

to get started. 

Tips and Tools for Networking 

� 

Professional Appearance and Presentation. Networking is often about first impressions. Dress well, polish how you 

speak, make eye contact, and present yourself to impress others. Practice your personal introduction and be prepared to 

use it. 

Follow Up. Follow up with every person you meet. A short note telling someone that you enjoyed meeting them will 

solidify your initial impression and help them remember you. 

Stay Connected. Networking will be an ongoing part of how you manage your career, so stay in touch with your contacts. 

When someone helps you, thank them. 

Organization and Tracking. Stay organized with a Rolodex, in a notebook, or in a database file on your computer. You 

can also use a contact management application if you have a smartphone. It is important to keep track of your contacts and 

your communication with them. 

EXPLORE 

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EXPLORE 

8 

Introduce Yourself with a Personal Commercial 

A key aspect of networking is introducing yourself to others. A personal commercial (also known as an elevator speech, 

personal introduction, 30-second commercial, etc.) is a quick, yet effective way to make an impressive introduction. 

Why? When? 

� Informs – describe background, specific abilities, special 

accomplishments 

� Builds Confidence and Reflects Competence – show what 

you have to offer 

� Summarizes – keep it short and sweet; simple, concise, 

memorable 

� Connects – identify skills and strengths for listener’s 

benefit or needs 

What? 

� Informational Interview 

� Career Fair or Networking Event 

� Internship or Job Interview 

� Classroom Introduction 

� Social Situation (wedding, graduation, airport, etc.) 

� Anytime you can market yourself 

� 

� Name and Education 

� Present your class level, major, field of study, or current job title 

� Functional Area of Interest 

� Explain the occupational field or work setting that you are interested in being a part of in the future 

� Specific Abilities 

� Discuss your skills and abilities that make you stand out or align with the position/career you are seeking 

� Goal 

� Discuss the goal you have for the conversation (internship, job, networking information, industry 

information, etc.) 

� Closing 

� End with a question to the listener that continues the conversation 

Personal Commercial Examples 

“Hello, I am Alexandra Hill, and I will be completing my bachelor’s degree in finance in August. I have worked on a wide 

variety of projects that have allowed me to put what I’ve learned in the classroom into use in a practical sense. For 

instance, I was selected to be part of a new course in which my peers and I managed $500,000 for the Western Annual 

Fund and I am now looking for a chance to apply that knowledge, as well as my other experience. For the last two years I 

have been a Finance Administrative Assistant at the Greater Kalamazoo Goodwill, and during that time I have assisted 

the Financial Director. In my role, I manage the daily journal entries and verify them with the general ledger. In addition, 

I handle accounts payable and receivable and create a monthly report that the director uses to complete the financial 

statement for the organization. I pride myself on being detail-oriented, analytical, and driven, and I noticed on 

BroncoJOBS that you are hiring an investment advisor. Could you tell me what qualities you are looking for in an ideal 

candidate?” 

“Good morning, my name is Nirag Vashi, and I am a secondary education student at Western Michigan University with a 

focus in science. I grew up in a family of teachers and know that being a high school science teacher is my calling. My 

passion for helping others has been evident in my involvement in Kalamazoo Public Schools and as a camp counselor for 

the last three years. Through those experiences I have learned to interact with a diverse group of people, which has 

increased my ability to relate to others. I have also had the opportunity to create lessons for the campers that focused on 

life skills like teamwork, communication, and time management. This experience taught me what it takes to create an 

engaging lesson that reaches all students. I am truly looking forward to starting my internship at Loy Norrix High School 

in the fall. With that in mind, having been a teacher yourself, what things should I be doing now to prepare for my 

internship?”

Professional Etiquette Guidelines 

Business 

� Be on time – timeliness contributes to success. 

� A firm handshake and good eye contact demonstrate confidence. 

� Be patient and listen; be remembered as a happy, relaxed person who shows interest in others. 

� Emphasize what you can do to help; use tranferable skills to demonstrate how you would succeed in the position. 

� Avoid filler words such as “uh,” “you know,” “like;” instead, use professional affirming responses such as “thank 

you,” “I would be happy to,” and “you’re welcome.” 

� Dress appropriately for the organization and industry. 

� Watch what you say and how long you take to say it; responses should be between two and six sentences. 

Job Search 

� Follow up on each job lead that interests you with a phone call or email. 

� Honesty and accuracy about your GPA, work experience, etc. is essential in the job search; it reflects your 

qualifications for the position. 

� Always send thank you notes after interviews. 

� Upon the receipt of a job offer, ask for a formal job offer letter. 

� When offered a job, it is better to ask for more time to consider than to accept the offer and decline it later. 

� Never burn a bridge; once you have accepted a job offer, you need to stop interviewing with other organizations. 

� If you are interviewing with multiple organizations, you should inform all parties of any job offers. 

� Do not forward communications (verbal or written) without consent. 

Phone 

� Only answer the phone when you are available to take the phone call. 

� Use a professional greeting such as “Good morning, this is John Smith.” 

� Keep a professional voicemail message on your phone. 

� Avoid using music as your ringtone. 

� Be sure to talk slowly, clearly, and concisely. 

� Keep messages brief and remember to leave your name and contact information. 

� Return a phone call as soon as possible. 

� When making a call from a cell phone, be sure to have a good signal and enough battery time to complete the call. 

� Be aware of background noises. 

� When possible, arrange to have phone interviews from landlines or make sure that the connection is reliable. 

� Keep a copy of your job search folder (resume, cover letter, job posting, etc.) by the phone for easy reference. 

Internet 

� Treat your email like any other business communication: watch your spelling, grammar, and verbiage. 

� Fill in the subject line with concise, professional, and informative language. 

� Be sure to use an appropriate email address for all business communication (firstname.lastname@domain.com). 

� Avoid using all capital letters; capital letters indicate shouting. 

� Avoid using text speak (i.e. thru, u, etc.) and excessive exclamation points. 

� Remember to read what you have written before you send the email. 

� Employment correspondence over email is legal and official. 

� Make sure that your profile and information posted online (Facebook, Twitter, etc.) is professional. Ensure that 

your privacy settings do not allow others to see your photos, videos, wall posts, applications, etc. 

ENGAGE - JOB SEARCH 

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ENGAGE - JOB SEARCH 

10 

How to Make the Most of Career Fairs 

The success of a career fair depends not as much upon the employers as it does upon you. Determine your goals and set 

up a strategy to make the most of limited time. 

Benefits of Attending a Career Fair 

� Learn about the variety of positions available to a college graduate. 

� Talk to someone working in your field of interest. 

� Gain networking and interviewing experience. 

� Learn about internship and/or employment opportunities. 

� Establish employment contacts and obtain referrals for job leads. 

� Obtain employment. Employers indicate that career fairs and on-campus interviewing are among the top five ways they find new 

hires. 

Before the Fair 

� Know your objective. Decide whether you are seeking full-time employment, co-op, internship, or contacts. 

� Create a personal commercial to introduce yourself and present your qualifications. 

� Review the list of employers coming to the fair at www.wmich.edu/career. 

� Select the top five employers you are interested in and visit them first. 

� Research employers before visiting their tables. 

� Develop a short list of questions to ask recruiters. 

� Prepare at least 20 copies of your resume on resume paper to leave with recruiters. 

� Be prepared to interview on the spot, but do not expect an individual interview. 

� Pack a pen, a notepad, and small breath mints (no chewing gum). 

� Plan to arrive early while employers are fresh. 

� Dress professionally. 

During the Fair 

� Behave professionally, even in elevators, corridors, parking lots, and restrooms. 

� If you come with a friend, separate at the door and approach each employer by yourself. 

� Be organized – carry a portfolio or briefcase; avoid digging in a backpack for your resume. 

� Wait until the employer asks for your resume. 

� Maintain professional space and behavior when approaching the employer’s table. Avoid taking “freebies” until after your 

conversation. 

� Use good eye contact, a strong handshake, and body language that projects confidence. 

� Speak naturally – avoid presenting your personal commercial like a speech. 

� Ask open-ended questions; avoid obvious questions or questions about salary/benefits. 

� Collect business cards and organizational literature. 

� Ask the preferred way for you to follow up and thank the recruiter by name. 

� Immediately after speaking with employers that interest you, document what you have learned to follow up appropriately. 

After the Fair 

� Send a thank you letter or email to employers you have a high level of interest in, not necessarily everyone you met. 

� Follow up with a cover letter and resume to employers you are interested in. Mention you met their representative at WMU. 

� File away the literature you have collected. It can be helpful later in writing cover letters or preparing for interviews. 

� Improve your resume if you learned something that better reflects your qualifications or focus. 

� Maintain contact with employers – perseverance pays off.

Communicating Your Knowledge, Skills, and Abilities 

When you write your resume and cover letters, you need to communicate how your knowledge, skills, and 

abilities align with employers’ needs, and provide specific examples of your accomplishments. 

Identify Keywords 

� Analyze job postings and highlight the skills, personal qualities, and knowledge required for the desired 

career. 

� Use O*Net (www.onetonline.org) to identify additional competencies that employers desire. 

Brainstorm Experiences 

� Brainstorm all the ways in which you have gained knowledge, skills, and abilities desired by employers. 

� Remember that you do not need to get paid to gain from an experience. Think of all the skills you have 

acquired from work, volunteer activities, and coursework. 

Focus on Accomplishments 

� In your resume and cover letters, communicate your accomplishments – not tasks or duties. 

� Effective accomplishment statements: 

� are specific examples of something you are proud of because they contributed to the employer’s or 

team’s success 

� start with an action verb 

� tell the reader what you did, how you did it, or how well you did it 

� highlight actions that you performed using your strengths 

� include results of your activities 

� Think about your accomplishments using the STAR method: 

� “S/T” – SITUATION / TASK – What was the situation/task you were working on? What factors 

contributed to a particular challenge, e.g., budget cuts, tight deadlines, new goals from upper 

management, etc.? 

� “A” – ACTION – What steps did you take to address the challenge or solve the problem? 

� “R” – RESULT – What was the outcome of your actions? Did you save time or money? Did the 

employer adopt the solution you developed? Use numbers to highlight your accomplishments. 

� Examples of accomplishment statements: 

� Spearheaded three-year strategic plan and annual fund development program to ensure long-term 

financial stability; secured $10,000 grant from W.K. Kellogg Foundation for its launch. 

� Designed and created brochures and guidelines that were adapted by the organization to increase 

volunteer recruitment. 

� Monitored quality of water source, sewage, and drinking water to ensure compliance with state and 

federal regulations. 

� Developed new testing procedures under U.S. Environmental Protection Agency regulations that 

made the analysis process more time and cost-effective. 

� Collected and analyzed data and created comparative charts to assist units of local government in 

reviewing and revising a comprehensive plan for next decade. 

RESUME WRITING 11

RESUME WRITING 

12 

Communicating Your Knowledge, Skills, and Abilities 

Focus on Skills 

When writing your resume you should focus on the transferable skills you used to complete your work. 

This is particularly helpful when your responsibilities are not directly related to your future career. An 

example of this would be working as a server with career aspirations of being a teacher. In this case it is 

helpful to an employer to understand the skills you used to do your work, because that means you could 

use those skills in the work they need you to do. 

� Effective skill statements: 

� start with an action verb 

� tell the reader what you did and how you did it 

� Examples of skill statements: 

� Utilized knowledge of current products and pricing in order to assist customers and 

guarantee return business for the company 

� Maintained termination files of temporary employees in a database using attention to detail 

and accuracy 

� Utilized professionalism and excellent communication skills when interacting with customers 

on a daily basis 

� Employed problem solving and sound judgment resolving conflicts among 10-15 year old 

campers 

� Managed multiple projects simultaneously using time management and organization 

� Utilized Microsoft Excel and Access to track client appointments and confidential meeting 

notes 

Desirable Skills in the Workplace 

What should you include on your resume to communicate your job skills? 

On your resume, balance two to five statements within the three areas below. Blend the three when 

possible. Example: What problem did you solve using your job-specific knowledge? 

Communication Skills & Human Critical Thinking Skills Technical Skills for Job 

Relation Skills 

Specific Knowledge 

� Leadership 

� Data Collection & Analysis � Computer Skills 

� Customer Service 

� Problem-Solving 

� Identify job or industry- 

� Listening 

� Sound Judgment 

specific knowledge, 

� Rapport Building 

� Time Management 

skills, and vocabulary 

� Public Speaking 

� Organization 

� What has your major or 

� Meeting Management 

� Priority-Setting 

field of work experience 

� Conflict Management 

� Project Management 

prepared you to do? 

� Writing Skills 

� Decision-Making 

� Coaching/Training 

� Goal Setting 

� Teamwork/Team Building � Creativity/Innovation 

Adapted from Performance-Based Development System; Developed by Dorothy DelBueno, R.N., Ph.D

RESUME WRITING 13 

Action Verbs 

MANAGEMENT/ 

LEADERSHIP 

SKILLS 

administered 

analyzed 

appointed 

approved 

assigned 

attained 

authorized 

chaired 

considered 

consolidated 

contracted 

controlled 

converted 

coordinated 

decided 

delegated 

developed 

directed 

eliminated 

emphasized 

enforced 

enhanced 

established 

executed 

generated 

handled 

headed 

hired 

hosted 

improved 

implemented 

increased 

initiated 

inspected 

instituted 

led 

managed 

merged 

motivated 

organized 

originated 

overhauled 

oversaw 

planned 

presided 

prioritized 

produced 

recommended 

replaced 

restored 

scheduled 

secured 

selected 

streamlined 

strengthened 

supervised 

terminated 

transformed 

COMMUNICATION/ 

PEOPLE SKILLS 

addressed 

advertised 

arbitrated 

arranged 

articulated 

authored 

clarified 

collaborated 

communicated 

composed 

condensed 

conferred 

consulted 

contacted 

conveyed 

convinced 

corresponded 

debated 

defined 

described 

developed 

directed 

discussed 

drafted 

edited 

elicited 

enlisted 

explained 

expressed 

formulated 

furnished 

incorporated 

influenced 

interacted 

interpreted 

interviewed 

involved 

joined 

judged 

lectured 

listened 

marketed 

mediated 

moderated 

negotiated 

observed 

outlined 

participated 

persuaded 

presented 

proposed 

publicized 

reconciled 

recruited 

referred 

reinforced 

reported 

resolved 

responded 

solicited 

suggested 

summarized 

synthesized 

translated 

wrote 

RESEARCH SKILLS 

analyzed 

clarified 

collected 

compared 

conducted 

critiqued 

detected 

determined 

diagnosed 

evaluated 

examined 

experimented 

explored 

extracted 

formulated 

gathered 

identified 

inspected 

interpreted 

interviewed 

invented 

investigated 

located 

measured 

organized 

researched 

reviewed 

searched 

solved 

summarized 

surveyed 

systematized 

tested 

TECHNICAL 

SKILLS 

adapted 

applied 

assembled 

built 

calculated 

computed 

conserved 

constructed 

converted 

designed 

determined 

developed 

engineered 

maintained 

operated 

overhauled 

printed 

programmed 

regulated 

remodeled 

repaired 

replaced 

restored 

solved 

specialized 

standardized 

studied 

upgraded 

utilized 

TEACHING SKILLS 

adapted 

advised 

clarified 

coached 

communicated 

conducted 

coordinated 

critiqued 

developed 

enabled 

encouraged 

evaluated 

explained 

facilitated 

focused 

guided 

individualized 

informed 

instilled 

instructed 

motivated 

persuaded 

set goals 

simulated 

stimulated 

taught 

tested 

trained 

transmitted 

tutored 

FINANCIAL/DATA 

SKILLS 

administered 

adjusted 

allocated 

analyzed 

appraised 

assessed 

audited 

balanced 

budgeted 

calculated 

computed 

conserved 

corrected 

determined 

developed 

estimated 

measured 

planned 

prepared 

programmed 

projected 

reconciled 

reduced 

researched 

retrieved 

CREATIVE SKILLS 

acted 

adapted 

began 

combined 

composed 

conceptualized 

condensed 

created 

customized 

designed 

developed 

directed 

displayed 

drew 

entertained 

established 

fashioned 

formulated 

illustrated 

initiated 

instituted 

integrated 

introduced 

invented 

modeled 

modified 

originated 

performed 

photographed 

planned 

revised 

revitalized 

shaped 

HELPING SKILLS 

adapted 

advocated 

aided 

answered 

arranged 

assessed 

assisted 

cared for 

clarified 

coached 

collaborated 

contributed 

cooperated 

counseled 

demonstrated 

diagnosed 

educated 

encouraged 

ensured 

expedited 

facilitated 

familiarized 

furthered 

guided 

helped 

insured 

intervened 

motivated 

prevented 

provided 

rehabilitated 

represented 

resolved 

simplified 

supplied 

supported 

volunteered 

ORGANIZATION/ 

DETAIL SKILLS 

approved 

arranged 

catalogued 

categorized 

charted 

classified 

coded 

collected 

compiled 

corrected 

corresponded 

distributed 

executed 

generated 

implemented 

incorporated 

inspected 

logged 

maintained 

monitored 

obtained 

operated 

ordered 

organized 

prepared 

processed 

provided 

purchased 

recorded 

registered 

reserved 

responded 

reviewed 

routed 

scheduled 

screened 

served 

set up 

submitted 

supplied 

standardized 

systematized 

updated 

validated 

verified 

Personal Qualities 

WORK 

ENVIRONMENT 

autonomous 

competitive 

conservative 

customer-oriented 

fast-paced 

flexible 

friendly 

highly-organized 

improvement focused 

innovative 

provide variety 

results-oriented 

structured 

supportive 

systematic 

team-oriented 

DIRECT, DECISIVE 

autonomous 

competitive 

decisive 

enterprising 

goal-oriented 

independent 

initiative 

quick 

results-oriented 

risk-taker 

SYMPATHETIC, 

SUPPORTIVE 

cautious 

consistent 

deliberate 

dependable 

listen 

patient 

reliable 

specialist 

team-oriented 

PRECISE, 

REFLECTIVE, 

RESERVED 

accurate 

analytical 

attentive to 

cautious 

detail 

diplomatic 

efficient 

fact-finder 

organized 

precise 

systematic 

OUTGOING, 

OPTIMISTIC 

assertive 

charismatic 

committed 

confident 

energetic 

enthusiastic 

intuitive 

motivated 

passionate 

people-oriented 

persuasive 

positive 

self-directed 

verbally articulate


14 

Objectives, Summaries, and Profiles 

Writing objective statements, summaries, or profiles can be one of the most challenging parts of creating an effective 

resume. Statements are positioned after your contact information, and use sentence fragments or phrases with minimal 

punctuation. These statements establish a professional identity and summarize key qualifications and accomplishments 

while informing the reader of position(s) being sought or career goals. 

Consider the following two resume objectives. Which tells the hiring manager more? 

� Sample #1: Seeking a position allowing me to utilize my knowledge and expertise in different areas. 

� Sample #2: Enthusiastic management student in search of an internship with Target Stores that will utilize 

communication and customer service skills in a high-paced, team-oriented environment. 

An objective, summary or profile should answer the following questions: 

� Who are you? What are your personal attributes and field of work? 

� What type of position (part-time, internship, full-time) are you seeking? State the job title if applying for a specific 

position. 

� What can you contribute (strengths, skills, areas of expertise)? Be specific and align with employer needs. 

� What type of organization or work setting is of interest to you? 

Objectives 

Objective statements should be brief (2-3 lines), simple, and specific. Remember, a recruiter is more interested in what 

you can give the company than what you hope to get from it. Objectives work best for people who know what job they 

want, who have little experience in their field (i.e. student or recent graduate), who are making a significant career 

change, or career goals are not obvious from their career history. 

Creative and enthusiastic classroom leader seeks a 6-12 secondary English teaching position with Kalamazoo Public 

Schools where I can foster growth in students’ knowledge through inquiry-based learning while having the opportunity to 

participate in extracurricular activities including academic and athletic programming. 

Summaries 

Professional summaries highlight the most important experiences relevant to the position you are seeking, giving greater 

visibility to your most important strengths and talents. Summaries are often used by those with a variety of experiences 

and who want the flexibility to keep the summary generic about past experiences and customizing the cover letter or 

email to express interest about a specific position. 

Four years of editing and writing experience for college and high school newspapers. Interned as an assistant account 

executive with copywriting responsibilities at local advertising agency. Sold advertising space, managed advertising 

sales, promotion, production, and circulation. Winner of the 2011 Western Michigan University Lawrence, Clara, and 

Evelyn E. Burke Journalism Scholarship. 

Profiles 

Profiles are similar to summaries; many use the two terms interchangeably. Profiles have opening statements packed with 

skills, abilities, personal attributes, and often bullet several accomplishments immediately following the profile. Based on 

your job-search situation, your profile may also include an objective. 

Master’s prepared candidate in engineering management searching for a space planner position with a global 

manufacturing organization. Two years experience in design, process management and space planning for large hospital 

system. Proficient in database design, process mapping and time studies. Excellent leadership, project management, and 

conflict management skills. Fluent in conducting business in Spanish and French. 

� Redesigned an outpatient clinic that resulted in a 15 percent increase in productivity. 

� Led a project team to evaluate space utilization in a pharmacy that managed over 3,000 medications. 

� Utilized data, focus groups and process improvement teams to lead space utilization and process improvement 

initiatives with 12 food service employees.

Resume Format 

One page is most common 

although it varies by major 

and extent of experience. 

Print on resume paper. 

NAME 

Street Address, Apt. #, City, State, Zip, Phone Number, Email Address 

Recommended: 

� clear simple font style 

� font size 11-12 

� side margins 1 inch 

� top and bottom margins 

� to 1 inch 

OBJECTIVE, SUMMARY or PROFILE 

Be specific and avoid cliché statements that lack substance. Inform the reader of what industry, field, or position you are 

interested in. Indicate what you can offer the employer (not what the employer can offer you or what you want out of the job) 

related to the position you are applying for; skills, experiences, or personal characteristics that support your job objective. 

A summary or profile, as 

well as an objective, can 

be used to catch the 

reader’s attention and give 

clarity to the kind of 

employment you are 

seeking. 

EDUCATION 

Bachelor of ____________________ Expected Graduation: Month Year 

Western Michigan University Kalamazoo, MI 

Major: __________, Minor: __________ Major GPA: ___ /4.00, CGPA: ___ /4.00 

Include: Degree expected, 

graduation date, school 

name & location, major(s) 

& minor(s). 

Recommended: GPA if 3.0 

or higher. Omit all high 

school data. 

Optional: Academic honors 

(e.g., Lee Honors College), 

study abroad, etc. 

RELEVANT COURSEWORK or ACADEMIC PROJECTS 

� Course Name: Brief summary of skills gained, projects completed, research conducted, results and outcomes of case study 

experiences, presentations delivered, etc. The employer is interested in what you gained from this course so avoid 

inserting the course description or number here. 

� Project Team: Describe purpose of project, your role on the team, materials or methods used, outcomes, presentations, etc. 

Your teamwork and leadership skills can be highlighted here as well as content or consulting skills. 

Adding a Relevant 

Coursework or Academic 

Projects and Presentations 

section to your resume is a 

good way to highlight 

your skills and industry 

knowledge, especially 

when lacking related work 

experiences. This is an 

optional section that can 

be replaced with relevant 

work experience or 

leadership experience. 

List your jobs in reverse 

chronological order so your 

most recent experience is 

listed first. If currently 

employed, describe in present 

tense. If no longer employed 

in position, use past tense. 

Section can be titled: Related 

Experience, Professional 

Experience, Work 

Experience, Internship 

Experience, Employment 

History, etc. In most cases, it 

is best to have 3-5 bullet 

points that describe your 

work. 

EXPERIENCE 

Position Title Month Year – Month Year 

Company Name City, State 

� Using action verbs, describe the scope of your responsibility. Avoid using, ‘Responsibilities included….’ 

� Use verb phrases rather than full sentences; provide concise statements without unnecessary words. 

� Identify what you did, why you did it, and how/how well you did it. 

� Begin with an action followed by a purpose, or a problem resulting in action, concluding with the result, e.g., 

‘Provided high level of customer service by thoroughly answering product questions, ensuring satisfaction and return 

business’ or ‘Contributed to organizational stability by generating over $10,000 in new revenues.’ 

� Provide examples of skills developed or enhanced, e.g., ‘Gained valuable organizational skills by transforming a 

disorganized, inefficient filing system into an operation for easy retrieval and storage.’ 

� Provide quantitative information when possible: how many, how much, how often, etc. Quantitative information 

begins to create a picture for the reader .e.g., ‘Supervised _____ cashiers,’ ‘Managed a cash drawer of up to $_____,’ 

� Describe the work environment or atmosphere, e.g., ‘Excelled in fast-paced team-oriented work environment’ or 

‘Worked independently to meet deadlines.’ 

Position Title Month Year – Month Year 

Company Name City, State 

� 

� 

HONORS and ACTIVITIES 

� Treasurer and Member, Student Organization 2010 – Present 

� Intramural Athletics 2009 – Present 

� WMU Dean’s List 2009 – 2011 

This section is optional 

and alternative headings 

include the following: 

Academic Achievements, 

Awards, Computer Skills, 

Volunteer Activities, 

Organizations, 

Professional 

Memberships, Travel, etc. 

Be sure to include level of 

skill, type of involvement 

and/or dates of 

involvement. 

RESUME WRITING 15

Resume–After Advising 


16 

JANE SMITH 

jane.smith@wmich.edu � (248) 539-2663 

1234 Western Dr. � Kalamazoo, MI 49009 

Resume–Before Advising 

OBJECTIVE 

A highly motivated individual seeking a sales internship for the summer of 2012 in order to apply my leadership skills and 

dedicated work experience to contribute to the success of your organization. 

Jane Smith 

EDUCATION 

1234 Western drive 248-539-2663 jane.smith@wmich.edu 

Kalamazoo, MI 

Graduation: April 2013 

GPA: 3.6/4.0 

Bachelor of Business Administration 

Western Michigan University, Haworth College of Business 

Major: Sales and Business Marketing 

Minor: Communications, General Business 

SALES & BUSINESS MARKETING EXPERIENCE 

Objective An internship to gain sales experience 

Enterprise Rent-A-Car 

Farmington Hills, MI 

Extern 

May 2011 

� Participated in The Business Externship Program, a collegiate level job shadow in the Haworth College of Business at 


� Shadowed a sales manager during three sales calls and observed up-selling, negotiations, and superior customer service 

� Learned the importance of relationship building and communication in prospecting and maintaining a client base 

Experience Peer Educator 

Jan. 2010-Present The Career Center, Kalamazoo, Michigan 

� Create flyers for career programs 

� Speak with employers about career programs 

� Created a peer mentor program for students 

Access Medical, LLC 

Kalamazoo, MI 

Sales and Business Marketing Intern 

May – August 2010 

� Developed a sales and marketing plan initiative for 2009-2010 using organizational and planning skills 

� Designed a system enabling company to track unbilled revenue and receive revenue faster 

� Participated in accounts receivable process through making collections calls and processing invoices 

� Established relationships with clinicians to expedite timely Certificate of Medical Necessity possession 

WORK EXPERIENCE 

The Career Center, Haworth College of Business 

Kalamazoo, MI 

Peer Educator 

January 2010 – Present 

� Design and distribute promotional flyers for career programs using Adobe In-Design and Adobe Photoshop 

� Correspond with employers regarding program logistics and sponsorship using persistence and communication 

� Developed a peer mentor program in collaboration with Career Center staff including an initial interest survey and 

mentor training 

Asst. Manager/Customer Service 

April 2005 – Current Maggie Moo’s Ice Cream Treatery, Rochester 

Hills, MI 

� Train new employees. 

� Help customers with orders 

� Responsibilities include: opening store, closing store, cleaning 

store, counting money, etc. 

Maggie Moo’s Ice Cream and Treatery 

Rochester Hills, MI 

Assistant Manager/Customer Service 

April 2005 – Present 

� Promoted to Assistant Manager as the result of a strong work ethic and dedication 

� Train new employees in store closing activities, product awareness, cleaning procedures, and cash register management 

� Demonstrate knowledge of current products and pricing in order to assist customers and guarantee return business 

� Utilize customer service skills when serving approximately 100 customers daily while tending to their needs and 

concerns 

HONORS/ACTIVITIES 

Education Western Michigan University, Hayworth College of Business, 

Kalamazoo MI, GPA 2.90 

2009-2013 

� Major: Sales and Business Marketing 

� Minor: Communications, General Business 

Member, Business Externship Program Advisory Committee, Western Michigan University May 2010 – Present 

Phi Sigma Pi National Honor Fraternity January 2009 – Present 

Activities/Interests Phi Sigma Pi National Honor fraternity, Watching movies, 

spending time with family, music, swimming. 

Note: This student worked to build her resume over the course of her time at WMU. She did not initially have all of this experience 

when she sought career advising. 

References References are available on request.

Reference List Guidelines 

Tips 

� Select three to five people who can provide support for your abilities, accomplishments, potential, and performance. 

Possible references include past or present employers, faculty members, student organization advisors, and 

supervisors of volunteer experiences. 

� Always secure permission before including names as references. Remember to send a note of thanks. 

� Provide each reference with a copy of your resume and some idea of your employment goals. 

� Include name, professional title, organization, complete address, phone number, and email. 

� References are usually contacted by telephone and need not write letters unless asked. 

� List references in alphabetical order by last name. Repeat the same heading used on your resume, in the same font 

style, to present a uniform appearance throughout your application materials. 

� Consider adding a line identifying the reference’s relationship to you, e.g., “Relationship: former supervisor.” 

Michael B. Edgeley 

michael.b.edgeley@wmich.edu 

Present Address: (269) 343-1503 Permanent Address: 

4302 Lake Street 2720 Treetop Drive 

Kalamazoo, Michigan 49008 Toledo, Ohio 45707 

REFERENCES 

Dr. Roger Caman, PhD 

Associate Professor, Mathematics Department 

3319 Everett Tower 


Kalamazoo, Michigan 49008 

(269) 387-5655 

roger.caman@wmich.edu 

Ms. Gina Drake 

Director, Volunteer Services – American Red Cross 

5640 Venture Court 


(269) 353-6130 

gina.drake@gmail.com 

Ms. Maggie Olsen 

2 nd Grade Teacher (Mentor) 

Dundee Hills Reading Academy 

1322 Learning Village Road 


(269) 641-7292 

olsenmj@dundeehills.k12.mi.us 

Mr. Scott Vogel 

Supervisor, Information Systems – Ralston Foods 

437 Porter Street 

Battle Creek, Michigan 49017 

(617) 645-1250 

s.vogel@ralston.com 

RESUME WRITING 17

RESUME SAMPLE: 

ARTS & SCIENCES 

18 

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Federal Resume Sample 

JENNIFER DAWSON 

221 Oakland Drive Kalamazoo, MI 

Mobile: (269) 345-5985 Jennifer.Dawson@yahoo.com 

To apply for federal government positions, you need to 

create a resume on www.usajobs.gov. You will be 

prompted to fill all applicable fields. As a result, your 

resume will look like this sample, with salary information, 

number of hours worked, supervisors’ names, and 

references. Your education section will be listed after work 

experience. 

Country of Citizenship: United States of America 

Veterans’ Preference: No 

Highest Grade: GS-05 equivalent 

Contact Current Employer: Yes 

AVAILABILITY Job Type: Permanent 

Temporary Promotion 

Federal Career Intern 

Work Schedule: Full Time 

DESIRED US-DC-Washington/Metro 

LOCATIONS US-VA-Northern 

US-MI-All Michigan 

WORK Michigan Cooperative Extension 9/2010 – 4/2011 

EXPERIENCE Detroit, MI US Salary: 15 USD Per Hour 

Hours per week: 40 

Program Coordinator 

�� 

�� 

�� 

�� 

� 

� 

Great resource for 

finding and applying 

for federal 

opportunities! 

� 

� 

Tips on Applying for Federal Employment 

- Oversaw three mentoring programs in limited-resource communities. 

- Recruited, trained, and managed 25 adult mentors and 30 youth. 

- Developed marketing and training materials for use in FMP programs and other country 

mentoring initiatives. 

- Wrote and managed program grants; hired outside contractors for grant implementation. 

- Communicated in Spanish with program participants and their families. 

(Contact Supervisor: Yes, Supervisor’s Name: Clyde Jackson, Supervisor’s Phone: 248-437-5987) 

Be prepared to provide 

this level of detail for 

your federal resume. 

Federal resumes should 

exceed one page. 

� 

� 

Personal Information 

Submit 

� Pay close attention to directions. Send only in the requested 

manner. Applications must be received – not postmarked – by 

closing date deadline. 

Review 

� Complete every blank and be absolutely truthful. If you mail 

your resume, sign it on the bottom. Read each announcement 

carefully – details are critical. Do not be concerned with length 

of resume, but if you have multiple pages, place your name and 

Social Security Number on each page. Eliminate all unnecessary 

information, abbreviations, and unexplained acronyms. 

Have Patience 

� Applications must go through a lengthy process, especially if 

high security clearance is involved. It could take up to 12 

months. 

� Review and understand the process and procedures. Most 

applications are subject to a central review for primary 

qualifications before being returned to the hiring agency. Keep 

in touch with the agency of interest. 

� Include name, social security number, mailing address, alternate 

address, phone, email, citizenship, veteran status, selective 

service status. 

Education 

� Send transcripts only if requested; semester hours and student 

status if seeking summer or temporary position. 

Experience 

� Include paid and unpaid related experience, name and address of 

employer, hours worked per week, and salary. List training, 

certifications and licensure, skills, honors, and activities. Be 

specific and relevant. 

Pay Rates 

� General Schedule (GS) grades represent a standardized pay scale. 

GS 5 requires a Bachelor’s degree, GS 7 typically requires a 

Bachelor’s degree with two years of experience, and GS-9 

requires a Master’s degree. 

Applications 

� Submit resume and supplementary forms if requested. Resumes 

should be created online at www.usajobs.gov through your own 

account, which can store up to five versions. 

U.S. Consulate (Department of State) 6/2010 – 8/2010 

Berlin, Germany Grade Level: NA 


Political and Economic Section Intern, NA 

- Researched and wrote regional economic and political briefs for US Ambassador’s Berlin 

consulate district visits. 

- Worked with German professionals in regional chambers of commerce, banks, NGOs, and 

government offices to compile briefs. 

- Utilized German language skills and political and cultural knowledge in a variety of settings. 

(Contact Supervisor: Yes, Supervisor’s Name: Lisa Miller, Supervisor’s Phone: State 

Department in Washington, DC) 

� 

Department of State (Educational and Cultural Affairs) 9/2009 – 6/2010 

Washington, DC US Grade Level: 02 


Intern; Public Affairs Assistant, GS 

- Wrote articles in Bureau newsletter and press releases. 

- Drafted memoranda for the Undersecretary of State. 

- Supervised contractors on communications projects. 

- Contacted and pitched media for program publicity. 

- Assembled financial and budget information for use in ECA material. 

(Contact Supervisor: Yes, Supervisor’s Name: Nina Bishop, Supervisor’s Phone: 202-203-4098) 

� 

� 

� Visit www.usajobs.gov/studentjobs/ 

for additional information on finding and applying for 

federal internships and career opportunities. 

EDUCATION Western Michigan University 

Kalamazoo, MI US 

Bachelor’s Degree – 4/2012 

121 Semester Hours 

Major: Global and International Studies, German Language (double major) 

GPA: 3.50 out of 4.0 

LANGUAGES German and Spanish 

Spoken: Advanced 

Written: Advanced 

Read: Advanced

JESSICA BAKER 

2205 Nichols Road Cell: (269) 388-4172 

Kalamazoo, MI 49006 jessica.baker@gmail.com 

OBJECTIVE 

Seeking a laboratory internship in a research or quality control environment, where my data collection, 

analysis, and project management skills can be used to conduct laboratory analyses. 

KAITLYN YOUNG 

Permanent 

1014 Bluebird Circle 

Billings, MT 59102 

kaitlyn.young@wmich.edu 

269.327.9893 

Present 

4515 Winters Drive 

Portage, MI 49002 

PROFILE 

EDUCATION 

Western Michigan University (WMU) Kalamazoo, MI 

Bachelor of Science in Chemistry Expected: December 2012 

Minors: Biology, Spanish GPA: 3.68/4.00 

American Chemical Society (ACS) Certification 

Candidate for a position which addresses the needs, and improves the quality of life, of the elderly. 

Strong background in geriatric-related issues and treatments. Solid written and oral communication skills, 

analytical abilities, and teamwork orientation. Proven to be highly adaptable and enthusiastic. 

EDUCATION 

- Biochemistry 

- Analytical Chemistry 

- Calculus I, II, and III 

RELEVANT COURSEWORK 

- Physical Chemistry I and II 

- Physics I and II 

- Human Anatomy and Physiology 

- Molecular/Cellular Biology 

- Genetics 

- Organic and Inorganic Chemistry 

Western Michigan University, Kalamazoo, MI 

Bachelor of Science in Psychology; minor in English, GPA: 3.5 April 2012 

Related Courses: Behavioral Medicine, Concepts in Behavior Analysis, Human Sexuality, Psychology of 

Aging, Physiological Psychology, Psychology of Safety 

RELATED CLINICAL EXPERIENCE 

CAREER EXPERIENCE 

WMU Department of Chemistry, Kalamazoo, MI May – December 2011 

Research Associate 

- Focused on nanoscale energy and electron transfer in synthesized monolayer. 

- Protected clusters of gold in an electroanalytical chemistry lab. 

- Organized laboratory notebook and worked well in teams. 

- Presented research findings to an audience of 30 students and three chemistry professors. 

Practicum, Geriatric Assessment Center, WMU Unified Clinics, Kalamazoo, MI January – April 2011 

Worked collaboratively with team of varied health care professionals to create comprehensive 

consultative reports for identified at-risk geriatric clients. Helped direct elderly persons and their families 

toward relevant and effective services to enhance functional capacities and enrich daily environment. 

WMU Department of Chemistry, Kalamazoo, MI September 2010 – April 2011 

Teacher Assistant 

- Graded papers for undergraduate organic and inorganic chemistry classes. 

Practicum, Alliance Senior Day Services, Portage, MI January – April 2010 

Traveled to client site to gain experience with adults ages 60-95 diagnosed with dementia. Implemented 

protocols with the goal of improving quality of life, gaining trust, and diminishing negative behavior. 

Conducted role-play with examples of positive behavior. Performed assessments such as the Geriatric 

Depression Scale with the participants and their families. 

ADDITIONAL EXPERIENCE 

- Square Wave Voltammetry 

- Gas and Liquid Chromatography 

RELATED SKILLS 

Laboratory Skills 

- Ultracentrifugation - Differential Pulse Voltammetry 

- Cyclic Voltammetry - UV/Vis Analysis 

Computer Skills 

Experience with Microsoft Word, Excel, PowerPoint, and Access. 

AWARDS 

WMU Dean’s List, 2008 – Present 

Department Award for Chemistry and Calculus, 2010 

Frederick W. Stanley Jr. Memorial Chemistry Scholarship, 2009 

Administrative Assistant, Prima Communications, Inc., Schoolcraft, MI May 2010 – Present 

Plan company training and social events. Train fellow employees on office procedures. Edit articles 

written for publication and bi-weekly letters to employees. Developed training, sales and marketing 

databases incorporating tables and reports. Gained experience in using Microsoft Excel, Word, Access. 

Teaching Assistant, WMU Psychology Department, Kalamazoo, MI January – April 2010 

Led bi-weekly study sessions for a research methods course of 40 intermediate-level students. Clarified 

topics and fielded questions. Graded tests weekly and tracked class project progress. 

Receptionist, Copper Advertising, Kalamazoo, MI January – December 2009 

Answered multi-line phones, greeted customers, and performed clerical work. Acquired high level of 

communication skills and learned to quickly assess and expedite customer needs. 

MEMBERSHIPS 

Alpha Xi Delta Social Fraternity, Assistant Treasurer, Financial Vice President, 2010 – Present 

Order of Omega Greek Honors Fraternity, Treasurer, 2010 – Present 

WMU Chemistry Club, President, 2009 – Present 

Borgess Health Alliance, Volunteer, 2009 – Present 

WMU Health Professionals Society, 2008 – Present 

Honors Student Association, 2008 – Present 

WMU Intramural Soccer, 2009 –2010 

Resident Assistant, WMU Residence Life, Kalamazoo, MI May – December 2008 

Enforced university policies and created a friendly learning environment for Siedschlag Hall residents. 

Planned and led educational programs which promoted academic and social development for 120 

students ages 18-20. 

HONORS AND INTERESTS 


Craftsman Chop Co., Server, Portage, MI January 2010 – Present 

Brann’s Steakhouse and Grille, Server/Bartender, Portage, MI August 2008 – December 2009 

Dean’s List, Western Michigan University, 2010 – Present 

Psi Chi (National Psychology Honor Society), Executive Board Member, 2009 – 2010 

WMU Residence Life ‘Program of the Year’ Award, 2008 

Alternative Winter Experience working at Center for MS and Severe Brain Damage, Denver CO, 2008 



19



20 

CHRIS GARCIA 

1314 Greenwood Avenue, Kalamazoo, MI 49006 

(269) 383-7796 

christopher.garcia@wmich.edu 

JAMAL DAVIS 

jamal.davis@gmail.com 

(810) 373-2110 

1607 Vine Street, Apt 8 A 

Kalamazoo MI, 49008 

OBJECTIVE 

Seeking a position in public relations or a related communication field, where developed writing, 

interpersonal, and networking skills will be applied creatively and professionally. 

PROFILE 

Highly motivated candidate for a position in sports-related communication. Experience includes public 

relations, video production, reporting, and training. High level of interpersonal, leadership, oral and written 

communication skills. Proven to be highly adaptable, sports knowledgeable, and enthusiastic. Eager to help 

create and maintain a hardworking, upbeat environment while offering a quality experience to sports 

enthusiasts. 

EDUCATION 

Bachelor of Arts, April 2013 Western Michigan University, Kalamazoo, MI 

Double major in Film, Video, and Media Studies and Criminal Justice 

Areas of study: Interpersonal Communication, Television and Studio Production, Sociology 

EDUCATION 

Bachelor of Arts in Public Relations 

June 2012 


� Minor in Imaging 

� Member of Lambda Pi Eta Communication National Honor Society 

RELEVANT COURSEWORK 

� Organizational Communication 

� Newsletter Design 

� Public Relations Program 

� Broadcast Journalism 

Development 

� Mass Communication/News and Public Affairs 

� Practice of Leadership 

RELATED INTERNSHIP EXPERIENCE 

Team Video, WMU Men’s Ice Hockey Team, Kalamazoo, MI Spring 2011–Present 

Capture team video during all home hockey games. Collaborate with all coaches and staff in taping 

entire games. Developed technical skills with visual and computer equipment. Implement leadership 

qualities with quick decision making during live sporting events. 

COMPUTER SKILLS 

� Microsoft Office: Word, Excel, PowerPoint, Publisher 

� Intermediate Knowledge of Adobe Products: Photoshop, InDesign, Illustrator 

� General Computer Skills: internet research, troubleshooting of computer hardware and software 

Public Media Network Television Staff, Public Media Network, Kalamazoo, MI Summer 2010 

Taped live meetings for Kalamazoo County Board of Commissioners. Received training in editing 

tape. Volunteered for multiple duties in public access television. Worked as camera operator, 

technical director, and set-up crew for public access events. Created a promotional video for the 

Public Media Network using Final Cut Pro software. 

Public Relations and Broadcast Assistant, Kalamazoo Wings Hockey Club, Kalamazoo, MI 2009–2010 

Worked collaboratively on team which supported public relations department and assisted radio 

broadcaster. Led and organized intermission events involving fans of all ages. 

RELEVANT PUBLIC RELATIONS EXPERIENCE 

Developed a public relations campaign with three other students to raise awareness of breast cancer 

among young adults. Strategic elements included developing brochures and flyers to distribute to 

students as well as drafting press releases to send to local publications. Used press releases to 

advertise activities and events scheduled during Breast Cancer Awareness Month. Presented the 

campaign in a 50-page book that identified the problem statement, situational analysis, target markets, 

and projected budget. 

OTHER RELATED EXPERIENCE 

Arena Reporter, U.S. College Hockey Online Magazine, Kalamazoo, MI 2008–2009 

Attended all home hockey games at WMU. Covered the team and wrote recap articles to be 

published on U.S. College Hockey Online website. Took game notes, conducted interviews and 

compiled recaps, which required a high level of writing and rapport-building skills. Demonstrated 

strong work ethic and ability to work under pressure to meet deadlines. 


Roma’s Restaurant, Kalamazoo, MI 

Cook May 2009 – Present 

� Prepared customer orders in a timely manner with attention to detail. 

� Maintained kitchen inventory and ensured kitchen met company and health standards. 

� Established relationships with frequent customers and coworkers. 

Lead Instructor, Teenie Tennis Youth Camps, Redmond, WA Summers 2008–2010 

Offered tennis tutorial coaching for beginning/intermediate players. Worked with groups of 

approximately 20 students, aged 3-14. Taught tennis fundamentals and life skills to youth and 

provided motivation for students to return subsequent years. Exhibited leadership skills and quick 

decision making ability in order to provide an instructive yet fun and entertaining environment. 

Strong Lawn Maintenance, Ortonville, MI 

Owner and Operator April 2006 – August 2008 

� Developed relationships with customers and used networking skills to increase client base. 

� Provided all facets of customer assistance from review of needs to recommendations for best 

care. 

� Created business cards and flyers to promote business in the community. 

HONORS AND AWARDS 

� Promoted to Supervisor at WMU Dining Services. Scheduling Manager for 120 employees. 

� Received National Scholars Honor Society invitation. 

� Two-time MVP honors in youth hockey tournaments. 

Nautica, Auburn Hills, MI 

Sales Associate January 2005 – August 2008 

� Used interpersonal skills to connect with customers and assist with sales. 

� Operated cash register and ensured register was balanced at the end of the day. 

� Utilized creative skills to assemble merchandise displays.

RABIOU DAZERAT 

3987 Pine Street Apt# 4-�� 

(269) 734-�� 

TOBY S. JACOBSON 

3456 Laird Street (269) 356-0975 

Kalamazoo, MI 49008 toby.jacobson@gmail.com 

OBJECTIVE 

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Proactive, self-motivated, and goal-oriented team player seeking a part-time position in the government relations 

or related department that utilizes my understanding of the legislative process and challenges me to perform at a 

high level. 

EDUCATION 

Bachelor of Science, ��Biomedical Sciences��Chemistry �� 

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EDUCATION 


Bachelor of Arts in Political Science; Minor in General Business Expected: April 2012 

Lee Honors College, GPA: 3.82/4.00 

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Government Relations and Corporate Affairs Intern, Kellogg Company, Battle Creek, MI September 2010–Present 

� Independently research issues and legislation pertinent to company needs. 

� Draft and distribute materials to the executive management committee. 

� Compose letters to members of congress and others who influence company-related legislation. 

RESEARCH AND LABORATORY EXPERIENCE 

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Lloyd Meeds Policy Fellow, Preston Gates Ellis & Rouvelas Meeds LLP, Washington, D.C. May–August 2010 

� Wrote two weekly reports to firm clients. 

� Tracked and researched pending legislation. 

� Researched and presented a client development opportunity to a member of Congress. 

� Monitored press and Capitol Hill publications for issues of interest to the firm’s clients. 

Intern, Office of U.S. Senator Carl Levin, Washington, D.C. January–April 2009 

� Created the brief for the Senator’s trip to Israel, Jordan, and Iraq. 

� Attended a closed meeting with Israel’s Deputy Prime Minister. 

� Researched issues and pending legislation to facilitate responses to constituent mail. 

� Assisted Deputy Legislative Director to award Tuskegee Airmen the Congressional Gold Medal. 

� Worked with Deputy Legislative Director to research new legislation on school-based healthcare. 

CERTIFICATIONS AND LANGUAGES 

� First Aid/CPR/AED Instructor �� 

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Intern, Office of State Senator Mark Schauer, Lansing, MI September–December 2008 

� Facilitated responses to constituent mail. 

� Resolved constituent unemployment, workers compensation, and tax issues. 

� Consolidated unemployment system feedback and reported it to Consumer and Industry Services. 

VOLUNTEER EXPERIENCE 

Emergency Room Services Volunteer��Borgess Health Hospital�� – Present 

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AFFILIATIONS 

� Golden Key International Honour Society, 2009–Present 

� Volunteer on Woodlawn Preschool’s Capital Campaign Committee, 2009–Present 

� Member of the Battle Creek Community Foundation’s Finance and Investment Board, 2009–Present 

� WMU Western Student Association – Senator and Student Affairs Chair, 2009–2010 

� WMU Student Alumni Association – Liaison to Western Student Association, 2008–2009 

� WMU Residence Hall Association – Executive Board National Communications Coordinator, 2008–2009 

OTHER EXPERIENCE 

Customer Assistant, Healthy Living Pharmacy�� –�� 

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AWARDS 

� Dean’s List, 2009–2010 

� WMU Alumni Association Legacy Scholar, 2009 & 2010 

� Southwest Michigan Exchange Club Student of the Year, 2008 

� The Jeff Robideau Award for Meritorious Scholarship in Management, 2008–2009 

� Western Michigan University Medallion Scholar, 2008–2009 

AWARDS AND MEMBERSHIPS 

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� American Cancer Society’s “Relay For Life” participant, 2008–2009 & 2010 

� Martin Luther King, Jr. Celebration, 2010 

� Battle Creek Community Foundation Outdoor Movie, 2009 



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JOHN HAMISH 

Present Address John_Hamish@wmich.edu Permanent Address 

1298 South Street 50 Forest Drive 

Kalamazoo, MI 49007 Muskegon, MI 49445 

Cell: (269) 323-7945 Phone: (231) 678-9437 

JAMIE L. PETERSON 

2143 Court View Way Grandville, MI 49418 (616) 987-0538 jamie.peterson@gmail.com 

OBJECTIVE 

To obtain an entry-level position in the criminal justice field, where I can utilize my strong investigative and 

interpersonal skills and work with individuals with diverse backgrounds. 

OBJECTIVE 

Seeking an internship within the field of Geographic Information Science or a related Earth Science area, where I can use 

my experience in Geographic Information Systems, communication, and technical skills to research the physical aspects 

of the earth’s surface. 

EDUCATION 

Bachelor of Arts, Western Michigan University, Kalamazoo, MI April 2012 

Major: Criminal Justice, Minor: Sociology, GPA: 3.25, Dean’s List: 2010 – 2011 

Related Coursework: Criminal Law and Procedure, Sociology of Law Enforcement, Juvenile Delinquency, Correctional 

Process, Advanced Criminology 

EDUCATION 


Bachelor of Science in Geography Expected: April 2013 

Major: Geographic Information Processing, Minor: Geoscience 

Current GPA: 3.57 (Dean’s List 2011) 

Relevant Coursework: Geographic Information Systems, Numerical and Spatial Data, Geographic Inquiry, Statistics 

SKILLS 

� Ability to work well with others and provide excellent communication skills. 

� Work under pressure in a busy environment and resolve conflicts effectively. 

� Knowledgeable and experienced with Internet resources, social media, and Microsoft Office Applications. 

Muskegon Community College, Muskegon, MI 

Associate of Arts and Science, August 2009 

Concentration: Computer Science 

Relevant Coursework: Designing Internet Applications, Local Area Networks, PC Maintenance 

RELATED EXPERIENCE 

Investigator, McGough & Associates, Chicago, IL August 2010 – Present 

Operate the West Michigan office for a nationwide investigative firm. Conduct daily surveillance investigations and 

obtain videotape footage for worker’s compensation cases. Perform background checks. Utilize creative mind to 

develop information relative to claimants. Communicate with clients, investigators, and sales representatives on day-today 

basis. Prepare reports and bill sheets for each file. 

SKILLS 

Professional Qualifications 

Spatial and non-spatial data modeling through manipulation of raw data using Geographic Information Systems and a 

number of other applications. Proficiency in graphic design and website development to aid in visualization of data. 

Skilled at using statistical analysis of datasets to determine relationships and significance. Proven ability to contribute and 

accomplish objectives in both independent and team-oriented research environments. 

Intern, Lady Eyes, Grand Rapids, MI January 2009 – August 2010 

Learned state-of-the-art technology and investigative methods in three key areas: worker’s compensation, background 

checks, and marital. Assisted in generating new clientele. Participated in tracking individuals under suspicion and used 

organizational skills to record activities. 

Computer Skills 

� ArcGIS, ArcView, Adobe PhotoShop, PSI-Plot, Surfer, FTP, Minitab, Microsoft Office Suite 

� Data Modeling and Analysis, Web Design, Database Management, Network Administration 

Intern, Office of Drug Treatment Court Programs, Kalamazoo, MI May 2008 – August 2009 

Monitored attendance and compliance with sanctions for Men’s Drug Court. Observed effects of program 

requirements and witnessed benefits of rehabilitation as well as attitudes of non-successful participants. Interacted with 

Drug Court staff, lawyers, judges, and program participants. Verified and updated personal information into computer 

database (CCAMIS) and filed confidential items. Researched and compiled statistical data for annual reporting. 


Planning Aide June 2010 – Present 

West Michigan Shoreline Regional Development Commission, Muskegon, Michigan 

� Assist in data collection and analysis for five-county hazard mitigation plan. 

� Identify risk areas through satellite photo analysis. 

� Derive relevant demographic statistics from available census data. 

� Troubleshoot and support small PC network. 


Information & Referral Specialist, WMU Career Center, Kalamazoo, MI October 2010 – April 2011 

Promoted from Career Resource Assistant. Enhanced relationships with students and faculty by becoming a key 

communication foundation in the department. Accountable for a wide range of campus information. Accommodated 

needs and provided supportive environment for employers and candidates participating in professional interviewing. 

Performed specialized functions such as statistics and reports. 

Vendor Receiver, Family Fare Supermarket, Byron Center, MI June 2009 – August 2010 

Promoted from stocker. Located, stocked, and priced items. Responded to phone calls and provided pricing criteria 

and product availability. Communicated with other departments for complete customer satisfaction. 

Co-op/PC Specialist September 2009 – May 2010 

Howmet Corporation, Whitehall, Michigan 

� Involved in the planning and construction of the PC network for a new casting facility. 

� Assisted network administrator in the management and maintenance of that network and its components. 

� Handled troubleshooting and support for 150 client computers. 

� Oversaw management of facility telecommunications network. 

ACTIVITIES AND AWARDS 

� Michigan Council of Private Investigators 

� Alpha Phi Sigma (National Criminal Justice Honor Society) 

� Who’s Who Among Students in American Universities & Colleges 

� Zingerman’s Customer Service Training: “The Art of Giving Great Service”


BUSINESS 

24 

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Current Address 

2029 Copper Beech Blvd. 

Kalamazoo, MI 49009 

Patricia Joan Smith 

patricia.j.smith@wmich.edu� 

(248) 790-8725 

Permanent Address 

7221 Rocky Road 

Rochester MI, 48306 

OBJECTIVE 

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EDUCATION 

Kalamazoo, MI 

Expected Completion: December 2011 

GPA: 3.5/4.0 

Bachelor of Business Administration 

Western Michigan University, Haworth College of Business 

Major: Human Resource Management 

Minor: Communications, General Business 

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The Career Center, Haworth College of Business Kalamazoo, MI 

Student Assistant, Business Externship Program January 2010-Present 

� Manage student application process by entering all application data in Microsoft Access and Excel, corresponding with 

applicants regarding missing information, and notifying applicants of their externship match 

� Assist with the required professional development workshops by collating student resource packets, designing nametags, 

and communicating with students regarding workshop dates 

� Serve as a peer educator by answering questions regarding the program in a professional manner 

� Participated in the hiring of the office graduate assistant including review of applicant resumes and conducting interviews 

� Promote programs and events in the College through flyers, emails, and classroom presentations 

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Access Medical, LLC Kalamazoo, MI 

Sales and Human Resource Intern May 2009-August 2011 

� Contributed to the company’s achievement of HQAA Accreditation by auditing employee files 

� Developed a sales and marketing plan initiative for 2009-2010 using organizational and planning skills 

� Participated in accounts receivable process by making collections calls and processing invoices 

� Assisted President and CEO in the changeover for Activity Based Costing to improve operations for profitability and 

efficiency 

� Established relationships with clinicians to expedite timely Certificate of Medical Necessity possession 

� Designed system enabling company to track unbilled revenue and receive revenue faster 

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Phi Sigma Pi National Honor Fraternity Western Michigan University 

� Vice President and Fundraising Chair January 2009-Present 

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Business Externship Program Western Michigan University 

� Human Resource Extern at UPS Supply Chain Solutions May 2010 

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Society for Excellence in Human Resources Western Michigan University 

� Secretary October 2011-Present 

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Alternative Winter Experience, St. Jude Children’s Research Hospital Western Michigan University 

� Participant/Volunteer January 2010 

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Dr. Kimon Bournazos Award for the Study and Practice of HRM April 2011 

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3 Time Recipient of the Monroe-Brown Scholarship August 2009-August 2011 

Human Resource Games, 3 rd Place April 2011 

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Chelsea Allard 

(586) 822-2213 � allard_chelsea@yahoo.com 

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Address: 975 N. 6 th St., Kalamazoo MI 49007 Telephone: 269-870-3610 Email: jonathan.ickes@wmich.edu 

COLLEGE ADDRESS: PERMANENT ADDRESS: 

3237 West Michigan Avenue 8862 Cologne 

Kalamazoo, MI 49006 Sterling Heights, MI 48314 

OBJECTIVE: 

A management major at Western Michigan University seeking in a challenging, full-time position for December 2011 who enjoys 

helping others and strongly values optimism, integrity, and teamwork. 

Objective 

Seeking the business reporting analyst position where my skills in IT, analytical thinking, and business reporting will 

contribute to effective business decisions and improvement of business processes in the procurement department of The 

Kellogg Company. 

EDUCATION: 

Western Michigan University, Haworth College of Business, Kalamazoo, MI Graduation: December 2011 

Bachelor of Business Administration GPA: 3.26/4.0 

Major: Management Minor: General Business 

Macomb Community College, Macomb, MI Awarded: August 2009 

Associate Degree of Arts GPA: 3.0/4.0 

Education 

Western Michigan University, Kalamazoo MI Graduation: June 2011 

Haworth College of Business Cumulative GPA: 3.5/4.0 

Major: Integrated Supply Management 

Minor: Computer Information Systems 

WORK EXPERIENCE: 

Hospitality and Conference Coordinating Intern May 2011-Present 

Cairns Colonial Club Resort Cairns, Queensland, Australia 

� Coordinate and prepare conferences, meetings, and wedding events for up to 350 people from initial contact to follow up 

� Execute all departments of operations while gaining global understanding of the hospitality industry and offering new, international 

ideas to the company 

Study Abroad 

Global Business in Thailand and Japan Summer 2010 

� Developed an understanding of Asian culture and differences in business relationships 

Business Relations in London and Paris Summer 2008 

� Gained appreciation of global business through lectures at Brunel University and Negocia Business School 

Work Associate October 2009-May 2011 

Cashier March 2004-February 2009 

Jet’s Pizza Kalamazoo, MI; Sterling Heights, MI 

� Assisted in the hiring and training of approximately 8 new employees 

� Developed successful routines for accomplishing tasks quickly and efficiently including cash register procedures, cleaning 

timelines, and restaurant appearance standards 

Employment Experience 

Human Resource Intern July 2010-August 2010 

Kosch Hospitality Rochester, MI 

� Recruited, screened, and interviewed candidates for six positions, successfully filling five 

� Managed all human resource duties in the absence of the human resource manager 

Kellogg Company; Battle Creek, MI 

Global Procurement Lean Initiative (KLean) - Intern January 2010 - April 2011 

� Managed Sarbanes Oxley Controls for Global Procurement 

� Created multiple forms to automate Kaizen submissions, project planning, project tracking, and SOX controls 

� Helped create a standardized process for Procurement employees to develop standard operating procedures 

Extern May 2010 

Kosch Hospitality; Haworth, Inc. Rochester, MI; Holland, MI 

Western Michigan University Business Externship Program 

� Chosen to represent Western Michigan University as part of a collegiate job shadow 

� Observed all aspects of business in both a small company and large corporation, learning the skills and abilities necessary to be 

successful in the real world 

Cost of a SKU Project Team October 2009 - January 2010 

� Developed an extensive report on the administrative cost in hours and capital of the life cycle of a SKU 

� Presented final report to Kellogg executives and leadership team within Customer Logistic Services 

� Held interviews with employees throughout the company to develop a better understanding on processes and time spent 

PROFESSIONAL ASSOCIATIONS: 

� Delta Sigma Pi: International Professional Business Fraternity September 2009-Present 

� Vice President of Pledge Education April 2010-March 2011 

� Manage recruitment, retention, and preparation of new members 

� Phi Sigma Pi: National Honors Fraternity September 2009-Present 

� Member of social and scholarship committees January 2010-April 2010 

� Involved in recruitment and new member selection process 

Inventory Control - Intern December 2008 - January 2010 

� Involved in 3 Inventory Control audits consisting of 2 3PL facilities and 1 Kellogg Company plant 

� Helped create and prepare a training document for all Inventory Control employees throughout the Kellogg network 

� Used SAP to track, monitor, and grade over 40 Kellogg distribution centers and plants on various KPIs 

� Contacted and problem solved inventory variances and damage issues with DC and plant managers 

� Prepared and presented a grading sheet for 8 NSD 3PL locations to operations managers and the audit team 

� Managed SAP inventory movements and quality holds for USCold facilities around U.S. 

� Created deduction reports and invoices at month end for USCold facilities 

� Designed and implemented a more efficient report for 5 USCold facilities creating significant time and paper savings 

SERVICE INVOLVEMENT: 

� Girl Scouts Heart of Michigan October 2010-Present 

� Lead a group of 5 to 10 elementary aged girls during a 6 week program, developing honorable skills and qualities 

� Drive Safe Kalamazoo September 2010-Present 

� Peer Mentor Program, The Career Center April 2010-Present 

� Selected to represent the student body at Western Michigan University and educate new externs in the Business Externship 

Program 

Circuit City Stores; Kalamazoo, MI 

Firedog Car Installation/Sales Associate June 2007 - November 2008 

� Communicated with customers to understand their needs regarding personal and automotive electronics 

� Required on the spot decisions, negotiating with customers, and a successful sales pitch for warranties 

� Installed electronics ranging from radios and GPS units to remote starts and complex stereos systems under set 

regulations and short time requirements solving issues as they developed 


BUSINESS 

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BUSINESS 

LUCAS BODIN 

lucas.j.bodin@wmich.edu � (269) 348-3929 

28782 N. Brookline � Gobles, MI 49055 

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OBJECTIVE 

A highly motivated and dependable personal financial planning and economics major seeking an 

internship with a financial services firm where my dedication and experience consistently contributes 

to the profitability and success of the organization. 

EDUCATION 

Western Michigan University – Haworth College of Business Kalamazoo, MI 

Bachelor of Business Administration Graduation: April 2013 

Majors: Personal Financial Planning and Economics GPA: 3.6/4.0 

PERSONAL FINANCIAL PLANNING & ECONOMICS EXPERIENCE 

Scottrade Inc. Portage, MI 

Branch Intern May 2010 – Present 

� Gain detailed knowledge of economics, the finance industry, investment vehicles, strategies and daily 

market operations through Scottrade’s Branch Intern Training Program. 

� Employ active listening to identify and provide solutions to customers’ concerns regarding Scottrade’s 

products and policies. 

� Review customer paperwork for correctness and process through online workflow processes. 

� Promote Scottrade’s customer centric service philosophy by using first class customer service. 

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TFG Advisors Auburn Hills, MI 

Extern May 2011 

� Selected to be part of the Business Externship Program, a collegiate level job shadow within The 

Career Center at Haworth College of Business. 

� Shadowed president and certified financial planner during three day externship and was exposed to 

the fundamentals of personal financial planning and wealth management. 

� Observed world class customer service and importance of exceeding customers’ expectations to 

maintain and grow client base. 

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Village Market Gobles, MI 

Service Clerk June 2010 – August 2010 

April 2007 – August 2009 

� Reduced the amount of spoilage by utilizing effective inventory control and grocery stocking 

practices. 

� Expanded the expected job duties of the position to gain experience in nearly every department 

within the store. 

� Properly trained approximately 10 new employees and reduced overall employee turnover. 


Captain, Gobles High School Varsity Golf Team 2008 – 2009 

Member, National Honor Society Gobles Chapter 2007 – 2009

Adams, pg. 2 

Valley Center School, Kalamazoo Area Regional School Association, Kalamazoo, MI 

Guest Instructor January-April 2010 

Observed and assisted with instruction of core content area material in a self-contained classroom for 

students with severe emotional and behavioral disorders. Developed and implemented affective lessons 

designed to assist students in self-monitoring and self-regulation of behaviors. Incorporated various 

behavior management strategies, such as token economy and individual daily behavior charts, to promote 

and maintain a positive learning environment. 

GABRIELLE ADAMS 

212 Jefferson Commons g1adams@wmich.edu 5424 Sandere Drive 

Kalamazoo, MI 49006 Raleigh, NC 78564 

269. 387.1234 940. 897.6543 

OBJECTIVE 

To obtain a K-5 elementary teaching position in a public school system, where I am able to create a caring, 

close-knit classroom environment which fosters independent thinking skills, learning, and growth. I am also 

willing to participate in extra-curricular activities, including academic and athletic programming. 

RELATED EXPERIENCE 

University Roadhouse, Kalamazoo, MI 

Hostess August 2008-July 2011 

Greeted customers and answered questions regarding menus and reservations. Assisted with upkeep of 

restaurant to ensure a welcoming environment for customers. Provided assistance to servers by 

communicating customer needs in a timely manner. Created a guest survey to assist company with updated 

information regarding customer satisfaction and marketing trends. 

EDUCATION 

Bachelor of Science in Education, April 2012 GPA: 3.54 cum laude 

Lee Honors College, Western Michigan University, Kalamazoo, MI 

Major: Elementary Education Minors: Early Childhood, Mathematics/Science, English 

Thesis: “Cultivating environmental changes that positively affect the success of students with identified challenges” 

Dorothy J. McGinnis Reading Center, Western Michigan University, Kalamazoo, MI 

Reading Tutor July 2010 

Worked one-on-one with a third grade student to increase decoding and fluency skills in reading. 

Administered multiple assessments, including Retrospective Miscue Analysis, to determine the student’s 

current reading level. Utilized various activities including echo reading, read aloud, response to reading, and 

journal writing to increase student’s fluency in reading and writing. 

Certification: 

Michigan Provisional Certificate (Highly Qualified): 

K-5 All Subjects; K-8 All Subjects (self-contained classroom); Early Childhood Specialist (ZA); 6-8 English 

Kalamazoo County Juvenile Home, Kalamazoo, MI 

Reading Tutor June-July 2009 

Worked with small groups of students incarcerated at the Juvenile Detention Center to increase decoding and 

fluency skills in reading. Administered various assessments and inventories, including Retrospective Miscue 

Analysis and Burke Reading Inventory, to determine students’ strengths and weaknesses in reading. Created 

cooperative learning groups and student-centered activities such as literature circles and book talks to 

increase student engagement and interest. 

TEACHING EXPERIENCE 

Coit Creative Arts Academy, Grand Rapids Public Schools, Grand Rapids, MI 

Intern Teacher January-April 2012 

Instructed and assessed 24 third-grade students in all core subject areas. Incorporated cooperative learning 

groups with clearly defined roles to assist students in the development of higher level thinking skills. 

Modified and accommodated assignments and assessments for students with learning disabilities. 

Implemented research-based classroom management strategies including group contingencies for behavior 

compliance, a social contract, individual daily behavior charts, “Give Me Five,” and a token economy. 

ADDITIONAL CERTIFICATIONS 

Infant, Child and Adult CPR, February 2011 

First Aid, January 2011 

Washington Writers’ Academy, Kalamazoo Public Schools, Kalamazoo, MI 

Intern Teacher September-December 2011 

Developed lessons in all content areas for students with learning disabilities, emotional impairments, and 

cognitive impairments in math and writing. Modified assignments to accommodate the needs of all learning 

styles. Implemented various research based teaching strategies, including KWL charts, Think-Pair-Share, 

and Group Retelling to increase student engagement. Created a classroom social contract and daily behavior 

rubric to promote a positive learning environment. 

AWARDS 

Kappa Delta Pi Education Honor Fraternity, 2011-present 

State Farm Foundation Intern Teaching Scholarship, 2011 

Student Education Association (SEA), 2009-11 

Volunteer, WMU Education Career Fair 2010-11 

WMU Dean’s List, 2008, 2009, 2010, 2011 

Michigan Education Association, 2009-10 

Volunteer, March is Reading Month Program, 2009-10 

Wayland Union Middle School, Wayland Union Public Schools, Wayland, MI 

Pre-Intern Teacher January-April 2011 

Observed and assisted with instruction and assessment for seventh grade students identified as learning 

disabled. Developed and implemented hands-on math lessons using cooperative learning groups to increase 

students’ ability to comprehend basic concepts. Utilized individualized daily behavior charts to assist 

students with making positive choices. 

TECHNOLOGY SKILLS 

Proficient using Microsoft Word, PowerPoint, GradQuick, Prezi and InDesign 

Experience using Microsoft Excel, KidPix, Inspiration and Dreamweaver 

INTERESTS 

Reading, Softball, Logic and Word Puzzles, Cooking, Camping 

� 

Richland Elementary School, Gull Lake Public Schools, Richland, MI 

Pre-Intern Teacher September-December 2010 

Observed and assisted with literacy instruction using the Four Blocks literacy framework in a second grade 

general education classroom. Worked individually with struggling readers using curriculum-based 

measurement to assess student needs and provide intervention. 


EDUCATION 

27

Davis Reynolds 

Present Address: davis.j.reynolds@wmich.edu Permanent Address: 

321 Burnham Hall 6215 Appleton 

Kalamazoo, MI 49008 Memphis, TN 37919 

(269) 387-1000 (646) 555-3434 

LINDSAY E. TENNEY 

lindsay.e.tenney@wmich.edu 

142 Davis Hall 14350 Amway Lane 

Kalamazoo, MI 49008 Southfield, MI 48217 

(269) 387-3458 (810) 760-2122 

OBJECTIVE 

To obtain a full-time internship with Kalamazoo Public Schools as an athletic trainer, where I can provide 

assistance to student athletes regarding proper condition, training, and health awareness. 

OBJECTIVE 

To obtain an internship with Macy’s Department Store, where I can utilize my academic and 

practical experiences to assist with creation of marketing and branding plans. 

EDUCATION 

Bachelor of Science in Health, Physical Education and Recreation, June 2011 GPA: 3.76 


Major: Exercise Science Minor: Biological Sciences 

EDUCATION: 

Bachelor of Science in Family and Consumer Science, April 2011 GPA: 3.34 


Major : Textile and Apparel Studies (Interior Design) Minor: Business Management 

EXPERIENCE 

Health Care Midwest Kalamazoo, MI 

Intern April-June 2011 

� Administered fitness assessments to patrons of all ages to determine baselines. 

� Demonstrated use of fitness equipment including cardio and resistance training. 

� Personalized work-out plans for individuals looking for specific results such as general fitness, weight 

loss, or improved flexibility. 

Study Abroad: 

American Intercontinental University (AIU), London England June-August 2010 

RELEVANT COURSEWORK: 

Apparel Construction I & II Flat Pattern Design I & II Textiles Product Development 

Design Principles Entrepreneurship CAD Visual Merchandising 

Department of Athletics-Western Michigan University Kalamazoo, MI 

Student Athletic Trainer January 2008-March 2010 

� Assisted athletic trainer in Softball, Hockey & Synchronized Skating, and Football. 

� Provided for the preventive and rehabilitative taping and support of ankles, knees, elbows, wrists and 

other joints, muscle groups and body structures as needed by athletes. 

� Prepared team emergency kits and ordered supplies. 

EXPERIENCE: 

Macy’s Department Store, New York, NY 

Merchandising Intern, January-April 2010 

Prepared and maintained selling reports for sportswear department. Assisted with creating company 

documents of customer services and business ethics, aligning with department stores’ mission and goals. 

Communicated daily with customers regarding style choices and clothing trends. Created merchandising 

test forms for accuracy and efficiency of store records. 


� Volunteer, Kalamazoo Habitat for Humanity, 2009-2011 

� Volunteer, Special Olympics Competition, 2011 

� Student Leader, Welcome Week Student Orientation Program, 2008-2010 

� Dynamic people Actively Seeking Health (DASH) Program, 2010 

� WMU Summer Basketball Camp Counselor, 2009 

Family and Consumer Sciences Department, Western Michigan University, Kalamazoo, MI 

Fashion Show Designer, September 2007-December 2009 

Designed and constructed outfits for nine fashion shows in collaboration with the Susan G. Komen Breast 

Cancer Foundation fundraiser. Assisted with set designs, hair and make-up for models, and served on the 

fundraising and design committees to ensure success of event. 

CERTIFICATIONS/PROFESSIONAL AFFILIATIONS 

� National Athletic Trainers Association, 2010-Present 

� American Red Cross First Aid, April 2011 

� American Heart Association CPR & AED, April 2011 

ACADEMIC HONORS AND AWARDS 

� Don M. Jackson Scholarship, 2010-Present 

� Alpha Lambda Delta Honors Society, 2011 

� WMU Dean’s List, 2008-2010 

� Western Michigan University Academic Scholarship, 2010 

� Harriett Kiser Creed HPER Scholarship, 2009 

ACTIVITIES/HONORS: 

WMU Deans List 2010-present 

Phi Sigma Theta National Honor Society, 2010-present 

Kappa Omicron Nu National Honor Society, 2009-present 

Historian, Merchandising Opportunities and Design Association ( MODA), 2008-10 

American Heart Association Walk, Ann Arbor MI, 2010 

PTSO Thrift Shop, Ann Arbor MI, 2009 

Campus Activities Board, 2008-2009 

WMU Women’s Chorus, 2008 

COMPUTER SKILLS 

Microsoft Word, Excel, PowerPoint, Publisher, Adobe Photoshop, Adobe Illustrator 

COMPUTER SKILLS: 

Microsoft Office, Excel, PowerPoint, Outlook, Aldus Page Maker, Photoshop, Adobe InDesign 


EDUCATION 

29


EDUCATION 

30 

Channing 2 

Muskegon Community College – Counseling and Advising Center, Muskegon, MI 

Advisor January 2005 – October 2008 

� Provided academic advising and educational counseling to current and prospective students. 

� Referred students for testing and test interpretation involving placement, career interest, aptitude/ability 

and personality instruments. 

� Consulted with administration, faculty, and staff on counseling best practices for all students. 

� Maintained and updated student records to ensure accuracy of most recent services. 

LACEY C. CHANNING 

6599 South OP Ave. Oshtemo, MI 49009 (269) 723-9786 

lacey.c.channing@wmich.edu 

SUMMARY OF QUALIFICATIONS 

A professional, caring, and dedicated individual with a strong desire to work with post-secondary students at 

a university. Expertise in managing projects and coordinating multiple priorities and tasks. Demonstrated 

success working with people with diverse backgrounds, working styles, nationalities, and races. Skilled 

communicator with the ability to effectively convey meaning through speaking and writing. Proven ability 

to quickly and thoroughly learn new skills. 

Kalamazoo College – Alumni Relations the Kalamazoo College Fund, Kalamazoo, MI 

Office Assistant October 2002 – December 2004 

� Coordinated reservations and communication with students, parents, and alumni regarding 

commencement, homecoming, and class reunions. 

� Established and maintained positive relationships with alumni, students, friends, faculty, staff, and 

community members. 

� Prepared and coordinated mailings and materials for fundraising, newsletters, regional alumni gatherings, 

and Alumni Association Executive Board meetings. 

� Collaborated with alumni and other staff members to answer questions, research information, and create 

reports regarding alumni and their relevant information. 

� Maintained and improved websites for Alumni Relations and the Kalamazoo College Fund office. 

EDUCATION 

Master of Arts in Counselor Education Counselor Psychology, May 2012 (GPA 3.8) 


Program Concentration: Higher Education Student Affairs - Administration of College Student Affairs 

� Gained knowledge and expertise through coursework covering topics such as college student 

development, legal issues in higher education, student affairs in higher education, issues in education and 

counseling for Asians and Asian Americans, multicultural counseling, and lesbian, gay, and bisexual 

issues. 

PROFESSIONAL MEMBERSHIPS 

Bachelor of Business Administration, May 2002 (GPA 3.72) 

Michigan State University, Lansing, MI 

Major: Marketing 

� Member, Michigan College Personnel Association (MCPA), 2007 – Present 

-Member, Conference Planning Committee, 2009 

� Co-Chair, Graduate Students and Professionals in Student Affairs (GSPSA) at WMU, 2010 

� Member, American College Personnel Association (ACPA), 2009 – 2010 

� Member, National Association of Student Personnel Administrators (NASPA), 2009 – 2010 

PROFESSIONAL EXPERIENCE 

COMMUNITY SERVICE 

� Adult Literacy Tutor, 2009 – Present 

� March is Reading Month Literacy Program, 2008 – 2011 

� Girls on the Run Volunteer, 2010 

� English as a Second Language Conversation Partner, 2009 

� International Student Host, 2003 

� Youth Detention Center Volunteer, 2002 – 2003 

TECHNOLOGY SKILLS 

Student Activities & Leadership Programs-Western Michigan University, Kalamazoo, MI 

Graduate Assistant-Registered Student Organizations Financial Advising January 2011 – Present 

� Advise Registered Student Organization (RSO) leaders regarding financial matters, emphasizing the 

importance of financial responsibility. 

� Provide individual advising and financial workshops for student leaders, focusing on policies and 

procedures for managing funds in on-campus financial accounts. 

� Develop and maintain positive relationships with student leaders and university departments, through 

effective and thorough communication. 

� Facilitate small and large group discussions at RSO leadership retreats about values, communication, 

teamwork, diversity, and community. 

� Work with outside vendor and WMU Information Systems to plan and develop new RSO database and 

on-line registration system. 

� Co-coordinate the first annual WMU RSO Registration and Leadership Conference designed to educate 

over 150 student leaders on issues of diversity, communication, finances, and organizational registration. 

Microsoft Word, Excel, PowerPoint, Presi, InDesign, Dreamweaver 

Kalamazoo Valley Community College – Student Services, Kalamazoo, MI 

Intern September – December 2010 

� Explored various areas of college student affairs, through working with KVCC personnel and students. 

� Learned to maintain an operating budget through regular meetings with development personnel.

Waleed Lamashi 

waleed.jamashi@gmail.com · 2367 Lovell Lane, Kalamazoo, MI 49345 · 517.989.2122 

� 

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� 

(616) 737-1136 � grace.amber_lynn@gmail.com 

16075 West Main Rd. � Kalamazoo, MI 49008 

OBJECTIVE 

Seeking an application developer position with XYZ starting immediately, and a desire to bring leadership, communication 

skills, and attention to detail to the workplace. 

Objective 

To achieve high standards of excellence for land development projects by maintaining exceptional client relations and providing 

consistent and close attention to details 

EDUCATION 

Bachelor of Science, Western Michigan University, Kalamazoo, Michigan June 2012 

Major: Computer Science; Minor: Mathematics Major GPA: 3.0 

RELEVANT COURSEWORK AND ACADEMIC PROJECTS 

� Independent Study Jan 2012 – April 2012 

Applied advanced games programming concepts such as 3D graphics and polygon triangulation. Project stressed 

efficient time management and goal-based deadlines with a focus on quality deliverables. 

Education 

Bachelor of Science in Civil Engineering, GPA: 3.76, Magna Cum Laude, Presidential Scholar May 2011 


Minor: Mathematics Lee Honors College E.I.T. Certified 2010 

� Games Programming Sept 2012 – Dec 2012 

Assignments written in XNA which explored a wide range of problem solving techniques including synchronization, 

artificial intelligence, graphical user interfaces, graphics device management and programming with specific 

demographics in mind. Course was split into three sections, each with a new project and a new team; required the ability 

to work in a fresh cooperative environment every few weeks to deliver assignments on time. 

Special Projects 

Capstone Design Senior Project: Site Design for a 4 Story, 111,705 sft, Class A Office Complex 

� Site Evaluation & Grading, Utility & Parking Layout, Storm Water Management, Foundation Design 

Civil and Construction Engineering Faculty Search Committee, Student Representative 

Service-Learning Design Project: Hands-on Learning Kit to Display the Ray Properties of Light 

� Michigan Space Grant Consortium, 2008; Grant received in the amount of $2,500 

Concrete Canoe, Student Chapter of the American Society of Civil Engineers at Western Michigan University 

� 2nd & 3rd Place at the North Central Concrete Canoe Competition 

� Senior Design Sept 2010 – April 2010 

Assignments written in Java in a group environment, explored deployment, simulations, documentation, prepared 

presentations outlining project progress and features and worked with version control software. This course relied 

heavily on pair programming, group work, and agile programming. Our team worked closely with a client to incorporate 

various features into a research simulation application for her doctoral dissertation. Due to dynamically changing feature 

requirements over the course of a year, our team produced a code base which was extendable, efficient, and usable. 

EXPERIENCE 

Developer, Research Associate June 2010 – Jan 2011 

Earth Science Remote Sensing Facility – WMU Kalamazoo, Michigan 

� Designed, programmed, and developed multiple software applications by consulting with PhD students. 

� Used XML queries generated in JavaScript to shorten response times between website and image databases. 

� Maintained various ArcIMS websites for Satellite Image manipulation to ensure usability and stability through testing 

and feedback from users. 

� Optimized a patented image-processing code base (RESDEM) in IDL in order to shorten research time for PhD students 

by reviewing, identifying, and solving algorithm issues in the software. 

� Built and sustained PCs in the lab to ensure compliance with various software suites’ system requirements and updated 

and extended installed software to provide increased functionality to users. 

Related Work Experience 

Emergency Transportation Operations Co-Op 

Michigan Department of Transportation, Kalamazoo, MI May - Dec. 2009 

� Wrote and assembled the “2005-2007 High Crash List Report” for Southwest Region traffic engineers 

� Investigated high-crash locations, which consisted of data collection, identifying patterns and hazards, field reviews, and 

recommending safety improvements 

� Deployed traffic trailer to collect data and organized data in Excel spreadsheets for traffic engineers 

� Scoped potential safety projects; includes crash analysis, cost estimation, and conceptual drawings 

Construction Aide 

Michigan Department of Transportation, Marshall, MI May - Aug. 2008 

� Inspected construction sites, assured the quality of work, checked traffic control, and communicated in a professional 

and appropriate manner with contractors and supervisors on jobs ranging from $100,000 to over $3,000,000 

� Entrusted to submit pay items through daily progress reports using FieldBook software 

� Measured, recorded, and calculated quantities of concrete, gravel, and asphalt to be removed and/or placed 

Selected Publications & Presentations 

Richmond, B., K. Warners, A. Eaton, A. Kline, B. Aller, E. Tsang. “Rapid Manufacturing of a Hands-On Learning Device.” 

Proceedings of the 2010 American Society for Engineering Education Annual Conference. Louisville, Kentucky, June 2010. 

Designed, presented professional presentation; published peer-reviewed article. 

Delivery Driver Sept 2009 – June 2010 

Jimmy John's Gourmet Sandwiches Kalamazoo, Michigan 

Richmond, B., K. Warners, A. Eaton. “Rapid Prototyping for the Manufacturing of a Hands-on Learning Device.” 

Developed essential proposal writing skills through submission to the Michigan Space Grant Consortium, Nov. 2008. 

LANGUAGE PROFICIENCIES 

C# XNA C++ Python ION script Java 

Skills 

Leadership � Project Management � Team Work � Oral Presentations � American Sign Language 

Microsoft Office � AutoCAD � MicroStation � HCS+T7F � MatLab � MINITAB � SYNCRO � SAP2000 

C VB.NET XML HTML IDL Javascript 

ACTIVITIES 

� Secretary and Founder, Red Button Games Sept 2010 – Present 

Red Button Games (RBG) is a brand new student organization with a video game development focus. RBG has 

sponsored and run many tournaments and talks given by various members of the group. The secretary position requires 

networking and interpersonal skills to obtain event sites, collect information about upcoming events, and keep record of 

information regarding the student organization. 

Honors & Awards 

Who’s Who Among Students in American Universities and Colleges, 2010 � Tau Beta Pi Scholar, 2009 

WMMIAEC Scholarship, 2009 � Consumers Energy Diversity Scholarship, 2009 � Engineers Week Scholarship, 2009 

WMU Dean’s Scholarship, 2006-2010 � Rosa Parks Foundation Scholar, 2006 

� Study Abroad, Japan Sept 2008 – Sept 2009 

Attended the Otaru University of Commerce in Hokkaido, Japan where coursework included economics, marketing, and 

international business. During the year residence, highly sensitive intercultural communication methods were required 

to live and interact with students from all over the world. Additionally, studied and maintained an intermediate level of 

competence in the Japanese language. 

Affiliations 

Tau Beta Pi Engineering Honor Society, MI-K, Life Member 

Society of Women Engineers, Professional Recent Grad 1st Yr 

� National Conference, Orlando, FL, Nov. 2010 

� Region H Conference, Champaign, IL, Jan. 2010 

American Society of Civil Engineers, Associated General Contractors, and Institute of Transportation Engineers, WMU 

� President: May 2009 - May 2010; Secretary: Sept. 2007 - April 2009 

� Workshop for Student Chapter Leaders, Denver, CO, 2009 

� Accomplishments contributed to: Certificate of Commendation, 2009, National Award 

Most Improved Student Chapter, 2009, National Award 


ENGINEERING 

31


ENGINEERING 

32 

Anna Maria Gonzalez 

Adam Ballinger 

269-776-9880 � 5777 Barbie Lane Apt.4, Kalamazoo, MI 49006 � anna.m.gonzalez@wmich.edu 

OBJECTIVE 

Highly motivated, responsible, and enthusiastic individual with a strong work ethic, seeking an imaging or printing career 

position, where I can contribute my organizational, creative, and collaborative skills to a team-oriented environment. 

269-546-9235; adam.ballinger@wmich.edu; 4382 Portage Street, Kalamazoo, MI 49001 

OBJECTIVE 

Highly motivated individual with a strong work ethic seeking a position that will utilize my proven and developed 

organizational leadership and teamwork skills to benefit company growth. 

EDUCATION 

Bachelor of Science, Western Michigan University, Kalamazoo, M June 2012 

Major: Imaging (Graphic and Printing Science) 

Minor: Business Major GPA: 3.00/4.00, CGPA: 3.04/4.00 

EDUCATION 

Bachelor of Science in Engineering April 11 

Western Michigan University, Kalamazoo, MI – G.P.A.: 3.2 

Major: Electrical Engineering 

SENIOR DESIGN PROJECT 

� Researched and developed a proposal covering conductive graphite ink formulations 

� Investigated the use of graphite pigments in the formulation of conductive inks, in order to analyze ink with 

sufficient conductivity, which could offer an inexpensive alternative to other types of conductive inks 

� Discovered a more cost effective way to print printed electronic products, such as RFID technology 

REVELANT COURSEWORK 

� Collaborated with a team that designed a yearly calendar for the Western Michigan University printing pilot plant 

� Assisted with the application of the printing plates, running the press, and die cutting of the printed calendars 

� Composed the calendars which were printed on a 3 color Comco Commander Flexographic printing press 

Senior Design 

System for Real-Time Feedback Control of Neuron Cell Culture Electrical Activity 

Fundamentals of Engineering Exam Passed March 11 

Study Abroad (Engineering Tour in China) May – June 08 

Learned about Chinese culture while visiting Dow Chemical and Golden East Company to see how international students 

are integrated into the organization. 


Substitute Teacher Jan. 11 – Present 

Kalamazoo Public Schools, Kalamazoo, MI 

� Taught students in a diverse urban setting utilizing lesson plans focused on addressing multiple learning styles 

� Established and developed positive relationships with other students and adult role models 

� Encouraged students to be effective communicators, quality producers, self-directed lifelong learners, community 

contributors, collaborative workers, and complex thinkers through instruction and mentorship 


Pre-Press/Art Department, Diamond Graphic Inc., Kalamazoo, MI Aug 2010-Present 

� Utilize Creative Suites 3, Freehand and Quark X-press to process, prepare print-ready pages to create a finished 

printing plate 

� Evaluate layout and transform text and pictures into finished pages prior to print to proper format a printing job 

� Prepare and print films for Flexographic plate making, and ensure consistency of films, from file to image-setter 

� Work independently and utilize time management skills to meet deadlines 

Waldo Library Science Reference Assistant Aug. 09 – Present 


� Assisted library patrons in Science Reference area with knowledge and functionality of microfilm machines 

� Taught library patrons how to use net-based search engines to research material in the library 

Warehouse Clerk, Kazoo Inc., Kalamazoo, MI Aug 2008-Aug 2010 

� Provided customer service through quality control, packaging, and shipping ensuring satisfaction 

� Excelled in a fast-paced team oriented work environment 

� Developed leadership skills to train and adapt to various departments throughout the company 

Michigan Space Grant Consortium Recipient May 09 – Present 

� Researched electrical responses of neuron cultures 

� Developed a capability to investigate use of biological neural networks to control human-made systems 

� Perfected techniques to maintain neuron cell cultures, provide sensory input to cultures, and measure the electrical 

activity of cultures to control either simulated or physical systems 

Dining Services Server, Pizza Hut, Comstock, MI Nov 2007-Aug 2008 

� Prepared daily menu items to be stocked and served to our family oriented customers, waited on customers in a 

busy restaurant, provided timely service and handled multiple tasks at once 

� Provided a high level of customer service by thoroughly answering product questions, ensuring quality and 

promoting a friendly atmosphere 

� Upheld neatness of the facility by preserving sanitary conditions of the food preparation areas and created an 

environment free of miscellaneous debris 

� Developed strong interpersonal skills through interacting with customers, employees, and management 

Electrical Distribution Intern May – Aug. 09 

Consumers Energy, Kalamazoo, MI 

� Completed a circuit and lightning inspection of six circuits 

� Solved the problem of missing SIMS cards in the SIMS program 

KDP (Kalamazoo Drug Product)/K-API (Kalamazoo Active Pharmaceutical Ingredient) Automation Intern 

Pfizer Pharmaceutical Company, Portage, MI Summers 07 & 08 

� Utilized P-GEMS system learning, functionality of maintenance management, and taught it to other engineers 

� Led a team to develop unique way of determining how automation equipment should be entered into P-GEMS for 

easy querying purposes of automation equipment 

� Designed, piloted, and qualified a new temperature control scheme for seven mixing vessels 

� Improved efficiency in the temperature control in order to save money 

Dining Services Server, Coldwater Country Club, Coldwater, MI Mar 2007-Jan 2008 

� Worked in a country club members only environment, started as a server and advanced to banquet server, 

bartender, and beer car attendant 

� Advanced within the company through hard work, dependability, leadership and excellent communication skills 

� Performed all serving duties in a fast-paced, team oriented, conservative work environment which included 

multitasking, organizing, customer service and time management 


� Basketball coach for Camp Darryl Basketball Academy 

� Mentor for students in the F.A.M.I.L.Y. project 

� Technical Director with Christian Life Center’s Video Ministry for 8 years 

SCHOLARSHIPS & CERTIFICATIONS 

Recipient of the Printing Industries of Michigan Scholarship 2008-2011 

Certified Level One Flexography Operator 

MEMBERSHIPS 

� Eta Kappa Nu (Electrical Engineering Honor Society) 

� Vice President for IEEE

JohnDoe@gmail.com - (123) 456-7890 

123 Street Ave 

Home Town, MI 49045 

John Doe, M.S. 

BRITANY B. JOHNSON 

517.615.5591 � 3001 Virginia Way Apt 3D, Kalamazoo, MI 49009 � britany.b.johnson@wmich.edu 

CAREER PROFILE 

QUALIFICATIONS SUMMARY 

Strong leadership, interpersonal, analytical, planning, execution and organizational skills. Work well in situations with 

tight time constraints and changing priorities. Strong computer skills, including SAP, Business Warehouse, MRP 

systems, MS Office, Simulation Production Scheduling, Supply Chain Planning and Deploying Experience. 

Self-motivated engineer interested in working on multidisciplinary team projects with a 

focus on noise, vibration, and harshness testing. 

EDUCATION 

EDUCATION 

Bachelors of Science in Engineering, Western Michigan University, Kalamazoo, MI April 2011 

Major: Industrial Engineering GPA: 3.29 

Minor: Mathematics 

Master of Science in Mechanical Engineering, GPA: 3.75, December 2012 

Western Michigan University, Kalamazoo MI 

Thesis: Detection of Hybrid & Quiet Vehicles by Blind & Visually Impaired Pedestrians 

(Thesis research project supported by General Motors) 

Bachelor of Science in Mechanical Engineering, GPA: 3.30, April 2011 


PROFESSIONAL EXPERIENCE 

RELEVANT COURSEWORK & SKILLS 

� Time & Motion Study & Work Design 

� Engineering Economics and Cost Estimating 

� Operations Research 

� Microsoft Office Suite, Visual Basic 6.0, Crystal Ball, MINITAB, ProModel, Lingo, Lindo, Manugistics, SAP, 

Business Warehouse 

� Statistical Quality Control and Simulation 

Graduate Research Assistant, January 2012 to December 2012 


- Led data collection research projects in partnership with General Motors and Nissan 

studying the safety of blind pedestrians and hybrid vehicles 

- Collaborated on the design of the data acquisition system that recorded vehicle 

position and motion, acoustic data, and subject responses 

- Analyzed subject response and acoustic data 

- Delivered final files and documentation for future research on project data 

ACADEMIC ENGINEERING EXPERIENCE January 11 – April 11 

Work Design Research Project: Engaged in time studies of hospital environmental services to develop a standard 

operating procedure that met their requirements along with maintaining the hospitals’ goal of room turn-over rates 

Mechanical Intern, May 2010 to September 2011 

WeBuild Inc., Kalamazoo MI (Architecture/Engineering Firm) 

- Designed heating and cooling systems for multiple site locations and capacities 

- Worked extensively with AutoCAD Building Systems preparing construction 

documents and utilized building heating and cooling load simulation software 

- Assumed leadership role during a company team building retreat; led and motivated 

a diverse team of 8+ senior staff members to complete the challenge at hand 

RELATED WORK EXPERIENCE 

Kellogg Company Battle Creek, MI May 09 – Present 

Logistics Supply Chain Intern 

� Manage scheduling and distribution for 30+ SKU’s for the Kellogg’s Global Network 

� Implemented strategies in the deployment process that reduced freight expenditures 

� Maximized efficiency by developing user-friendly reports to help planners maintain weeks of supply standards, 

while minimizing unnecessary production 

� Directed a team of people in planning dynamic and activity-filled event for 100+ employees and their families 

SOFTWARE KNOWLEDGE 

Ideation (Crown House of Gifts) Ann Arbor, MI October 07 – April 09 

Sales Associate 

� Developed interpersonal communication skills by interacting with customers 

� Processed customer merchandise returns and exchanges to ensure customer satisfaction 

MATLAB; SPSS; LabVIEW, AutoCAD 2000/2006/Building Systems 2006/MEP 2009; Carrier 

HAP; Trane TRACE 700; Microsoft Office Suite; Windows 

3.1/95/98/2000/ME/NT/XP/Vista/7; Mac OS X 

EQUIPMENT KNOWLEDGE 

Barb Young State Farm Ann Arbor, MI June 06 – April 07 

Office Assistant 

� Office support, filed and purged confidential documents to increase speed and effectiveness of office 

Sound level meters; microphones; accelerometers; multi-channel signal analyzers; 

reverberation test chamber; anechoic test chamber; 6,000 lbf hydraulic shaker table 

COMMUNITY INVOLVEMENT 

AWARDS AND HONORS 

� Dean’s List April 10 and April 11 

� Kellogg’s Industrial Engineering Scholarship April 09 

� Cultural Diversity Scholarship (MLK/CDS) August 09 – June 10 

� Undergraduate Industrial Engineering Scholarship August 09 – June 10 


Resident Assistant (RA), August 2007 to April 2010 

- Received highest ratings from Hall Directors on every semester performance 

evaluation 

- Created and implemented programs that encouraged growth of community 

- Led conflict resolution mediation sessions and responded to crisis situations 

- Wrote weekly reports and documented community issues for review by Hall Directors 

VOLUNTEER EXPERIENCES/ORGANIZATIONS 

� American Cancer Society’s Making Strides Against Breast Cancer Walk October 09 and October 10 

� Alpha Pi Mu, Secretary/Treasurer April 09 – Present 

� Institute of Industrial Engineers (IIE), Vice President February 08 – Present 

� National Society of Black Engineers (NSBE), Member September 08 – Present 


ENGINEERING 

33


FINE ARTS 

34 

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Jeremy R. Sneed 

269.387.7788 

jeremy.sneed@wmich.edu 

Present Address: Permanent Address: 

123 Kenbrook Court 5678 Sunnyside Drive 

Kalamazoo, MI 49007 Elgin, IL 60601 

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OBJECTIVE: 

Seeking a graphic design position in the advertising industry in the Chicago area. 

EDUCATION: 

Bachelor of Fine Arts in Graphic Design, April 2011 3.5 GPA 


Minors: Photography and Imaging 

Associate of Arts in Visual Communication, May 2009 3.8 GPA 

Kellogg Community College, Battle Creek, MI 

EXPERIENCE: 

Graphic Designer, Morgan Graphics, Portage, MI April 2010 – present 

Design and illustrate commercial documents for clients, prepare submitted art and layouts for 

presses and digital printing, package documents and graphic resources, which includes separating 

colors and ripping plates. Work successfully under strict deadlines and produce a superior product. 

Graphic Design Intern, Flowers for You, Battle Creek, MI September 2009 – April 2010 

Developed corporate identity package including business cards, stationery and brochures for a new 

business. Created three proposals based on employer’s specifications and presented to the staff for 

their approval. 

Lab Monitor, Art Department, WMU, Kalamazoo, MI August 2008 – April 2009 

Assisted students with questions, troubleshooting, mixed chemicals for color and black and white 

processing, maintained safety and cleanliness of the darkroom. 

AWARDS /ACTIVITIES: 

American Institute for Graphic Artists (AIGA), 2010 – present 

Art Star Award Recipient, nominated by faculty, 2010 

Walter Enz Memorial Scholarship, 2008 – 10 

Habitat for Humanity, home building and painting, 2008 – 2009 

Into The Streets, campus community service outreach project, 2009 

Volunteer Coach, Girls on the Run, 2008 

EXHIBITIONS: 

“Structure for Chaos” Cosmo’s Cusina, Kalamazoo, MI 2011 

“Kalamazoo By Night” Water Street Coffee Joint, Kalamazoo, MI 2010 

COMPUTER SOFTWARE SKILLS 

Adobe InDesign, AppleWorks, Adobe Photoshop, Macromedia Flash, Adobe Illustrator, 

Adobe ImageReady, QuarkXPress, Dreamweaver

Erika Bell 

432556 Mango Hills Ave. 

Chicago, IL. 60614 

Phone: 310.222.5225 Email: premier_dancer@gmail.com 

ALYSON BROADWAY 

ACTOR * SINGER * DANCER 

2332 Harmony Way Drive* Kalamazoo, MI 49007 

a.broadway1@wmich.edu 

269.333.4152 

Height: 5’6’’ Hair: Brown 

Weight: 115 Eyes: Hazel 

Voice Type: Soprano/Character Belt 

REGIONAL THEATRE 

Hair: Brown Eyes: Hazel Height: 5’2” Weight: 120 

Performances 

� Alleluia Robert Battle Soloist, Ensemble 

� Red Salvation Tony Calucci Ensemble 

� El Otro Lado Carolyn Pavlik Duet, Ensemble 

� Kennedy Center Performance of The End David Curwen Ensemble 

� The 40’s Lou Conte Trio, Ensemble 

� How Long Brethren? (Helen Tamiris) Staged by: Dianne McIntyre Ensemble 

� In My Mind Mark Gomez Duet, Ensemble 

� Kennedy Center Performance of Suite Otis George Faison Ensemble 

� Suite Otis George Faison Ensemble 

� Juvenskool Derrick Evans Ensemble 

Companies 

� Western Dance Project David Curwen 

� Center Stage Dance Company Jan Forster, Mary Dow, Melissa Peich, Nicole Scagowski 

As Bees in Honey Drown Amber, Denise, Bethany, etc. Mason Street Warehouse 

Grand Hotel Flaemmchen Western Michigan University 

Beauty and the Beast Belle Kalamazoo Civic Theatre 

Hamlet Ophelia Epic Theatre 

A Midsummer Night’s Dream Hermia Kalamazoo Civic Theatre 

A Little Night Music Fredrika Western Michigan University 

On The Town Claire de Loone Western Michigan University 

The Fantasticks Luisa Portage Players 

Footloose Wendy Jo Kalamazoo Civic Theatre 

Phaedra Aricia Whole Art Theatre 

Gertrude McFuzz Gertrude McFuzz Fontana Performing Arts Barn Theatre 

Henry V Princess Katherine Suzanne D. Parish Theatre 

Little House on the Prairie Laura Ingalls EFA Southwest Michigan Tour 

The Miracle Worker Helen Keller Kalamazoo Civic Theatre 

Pirates of the Crescent Moon Elena (lead) Actors & Playwrights’ Initiative Theatre 

Teaching Experience 

� Education for the Arts Modern Kalamazoo, MI 

� Shayna’s Dance Kraze Hip Hop Plainwell, MI 

� Center For Dance Ballet, Jazz, Hip Hop, Tap, Modern Westmont, IL 

RADIO THEATRE/VOICE-OVERS 

Training, Awards, and Scholarships 

� Dalton Exceptional Dance Major Western Michigan University 2010-2011 

� Partners in Dance Scholarship Western Michigan University 2009-2011 

� Outstanding Dance Major Scholarship Western Michigan University 2009-2010 

� Wendy Cornish Scholarship Western Michigan University 2009-2010 

� Lou Conte Chicago, IL 2008-2009 

� Urban Jamm Chicago, IL February 2009 (The Edge Scholarship) 

� The Edge Las Angeles, CA July 2009 

� Dance For Life Summer Workshop Chicago, IL July 2009 

� International Dance Challenge Chicago, IL April 2008 (Center Stage Award) 

� Dance America-Finalist New York, NY July 2007 & 2008 (Dancer of the Year) 

� Broadway Dance Center New York, NY July 2007 

� Chicago Human Rhythm Project Chicago, IL June 2006-2007 

� River North Workshop Chicago, IL August 2006 

� Co. Dance-Finalist Orlando, FL July 2006 (Dancer of the Year) 

The Three Musketeers Constance All Ears Theatre 

Homicide Highball Mazzie Murdock (lead) All Ears Theatre 

Oscar Wilde At His Best Linnet Bird (lead) Rodeo Theatre 

Down Gilead Lane Lauren (supporting) CBH Radio Theatre 

Voice-overs/Jingles Voice Artist Cornerstone University 

Voice-overs/Jingles Voice Artist Soundstage 1 Productions 

CABARET/DINNER THEATRE 

About Face Barbie Todd (lead) InterAct Productions 

American Girl Showcase Narrator (lead) American Girl, Inc. 

Evening of Sondheim Soloist Western Michigan University 

Evening of Stephen Schwartz Soloist Western Michigan University 

TRAINING/EDUCATION 

Education 

Bachelor of Fine Arts in Music and Theatre Performance, April 2011 


Program Concentration: Acting, Voice, Dance (tap, jazz, ballet, ballroom) 

Bachelor of Fine Arts, December 2011 GPA: 4.0 


Major: Dance 

Master classes: John Kirby, Danny Gurwin, Marin Mazzie, Barbara Marineau, Jesse Corti, 

Nancy Anderson, Jerry Dixon, Peg Small, Leah Hocking, Beth Glover 

Special Skills 

� Acting, Singing, Musical Counting, Back Stage and Crew Work, Lighting/Design, Aerobics, Basic Spanish, 

Gymnastics, Drivers License, Computer Skills, Physical Therapy Training, Answering the Phones, 

SPECIAL SKILLS & INTERESTS 

Guitar (10 yrs), Piano (8 yrs), Drums (6 yrs), Bass Guitar (4 yrs) 


FINE ARTS 

35


AVIATION 

36 

SAMUEL M. GAINS 

2712 Westbrook St�� Kalamazoo MI 49006 ��(617-653 -5559) � samuel.gains@wmich.edu 

Gabrielle Ramirez 

8430 W. Main #3��Kalamazoo, MI 49008��-��gabrielle.ramirez@wmich.edu 

OBJECTIVE: To obtain a Blockline Maintenance Manager position at Cummins Inc. where I offer my academic 

knowledge in Maintenance and Engineering, organizational skills, and ability to work well with others while 

positively contributing to the company. 

SUMMARY 

Recent graduate with a Bachelor’s Degree in Aviation Science and Administration looking to obtain an entry-level Aviation 

Administration position that utilizes my combined academic and practical industry specific experience. 

EDUCATION 


Bachelor of Science in Aviation Maintenance Technology April 2011 

MAJOR: Aviation Maintenance Technology (G.P.A 3.54) MINOR: Mathematics (Overall G.P.A 3.32) 

EDUCATION 

WESTERN MICHIGAN UNIVERSITY, Kalamazoo, MI 

Bachelor of Science in Aviation Science and Administration, Minor in General Business 

Graduation: April��11, Graduated with high honors 

Core Coursework: Airline Administration, Crew Resource Management, Aviation Safety, Aviation Legislation, Corporate 

Aviation Management, International Aviation, Finance, Financial & Managerial Accounting, Marketing Principals 

Academic Honors and Scholarships 

Western Michigan University D.H. Haenicke Presidential Scholarship 

Western Michigan University Dean’s list, April 2010-April 2011 

SKILLS 

Egerton University, Nakuru, Kenya 

Pre-Aeronautical Engineering Twinning program (Transferred to WMU) August 2006-September 2008 

� Instrument Rating 

� Private Pilot SEL 

� Aircraft Operations 

� TSA Secured Area Clearance 

� Attention to Detail 

� Business & Data Analysis 

� Regulatory Compliance 

� Policy & Procedure Development 

� Demonstrated Leadership 

� Office Administration / Management 

� Project Management / Prioritization 

� Client Relations 

SENIOR PROJECT September-December 2010 

Designed, constructed and tested a continental O200 engine test stand with devices that allow measurement of 

several physical variables associated with the engine operation for the purpose of testing for proper engine operation 

and ensuring peak performance. Team leader and Manager for a team of four students 

SENIOR PROJECT 

Completed comprehensive, semester long, Airline Management Computer Simulation project, which resulted in increased 

shareholder equity by more than 10%, and aircraft load factor and airline revenue per seat-mile by�� Project 

involved development of simulated airline’s business plan and mission, establishment of cost structure, capital development 

strategy, market identification and asset management plan, and management responses to simulated business opportunities and 

challenges resulting from accidents, disasters and market shifts. Made decisions regarding growth of airline based on simulator 

analysis of all business decisions, responses, and generated financial reports. 

STUDENT PRACTICUM May 2010-August 2010 

Western Michigan University, College of Aviation, Battle Creek, MI 

� Performed 100 hour inspection, maintenance, weight and balance and checked for compliance with ADs on 

Beech Baron 58P Arrow shadowed by certified A&P mechanics and authorized inspectors. 

� Performed non-destructive tests on aircraft components. 

� Documented maintenance practices and organized the tool cabinet. 

� Towed aircraft between hangar and airport. 

AVIATION ADMINISTRATIVE EXPERIENCE 

NORTHERN AIR INC., Grand Rapids, MI ��– Present 

Customer Service Representative 

� Arrange ground services including catering, transportation and accommodations. 

� Maintain accurate bookkeeping and manage finances for Fixed Based Operator. 

� Relay fuel, deicing, and other aircraft service orders to line technicians. 

� Accurately enter fuel orders and reservations into the FBO manager computer program. 


Safe-Ride Driver/Student Watch/Parking Enforcement November 2008-Present 

Western Michigan University Department of Public Safety, Kalamazoo, MI 

� Licensed to drive university vehicles. 

� Offered students, faculty, and staff safe transportation between buildings on campus. 

� Enforced parking lot laws to ensure a safe environment on campus. 

� Received two certificates of appreciation for dedication and commitment to quality service as a student 

employee. 

KENT COUNTY DEPARTMENT OF AERONAUTICS, Grand Rapids, MI May �� – October�� 

Airport Intern 

� Performed and observed various tasks in airside operations including a successful completion of the annual FAA airport 

inspection. 

� Completed the necessary revisions to the Gerald R. Ford Rules and Regulations, Emergency Plan and an implementation of a 

new no smoking policy. 

� Involved with the $�� million construction of a new parking structure. 

� Explored the various aspects of the airport community including: airline, car rental, fixed based operate, corporate flight 

department, and FAA traffic control tower. 

SKILLS 

� Well informed with Failure Mode Effects and Criticality Analysis (FMECA) 

� Knowledgeable in Failure Reporting Analysis and Corrective Action System (FRACAS) 

� Experience with test cell operations. 


Habitat for Humanity with Diether H. Haenicke Institute for Global Education 

WESTERN MICHIGAN UNIVERSITY COLLEGE OF AVIATION, Battle Creek, MI ��8 – April�� 

Operations Dispatcher 

� Dispatched and managed a fleet of over �� aircraft including: Cirrus SR-��-��-34 Seneca, and 

PA 44- Seminole. 

� Directed phone calls from Flight Service and FAA Air Traffic Control Tower staff. 

� Monitored weather conditions and interpreted NOAA weather charts. 

ORGANIZATIONS 

PROFESSIONAL AFFILIATIONS 

Professional Aviation Maintenance Association (PAMA) WMU Chapter 2008-Present 

Professional Aviation Maintenance Association International 2009-Present 

� American Association of Airport Executives, Great Lakes Chapter 

� Women in Aviation International, WMU Chapter

DANIELLE AIMES 

2222 West B Ave., Kalamazoo, MI 49000 (269) 555-1212 danielle.aimes@wmich.edu 

Margaret Jennings 

N69W28917 Vernon Dr Hartland WI, 53029 � Cell: 269.888.0000 � margaret.jennings@wmich.edu 

OBJECTIVE 

A Nurse Externship position with Borgess Hospital, which requires my pharmacology course experience along with the fundamental 

nursing skills obtained throughout my nursing education while utilizing my organizational, problem solving and excellent 

communication skills. 

Aviation student experienced in effective communication, knowledge of flight operations, adaptability within changing 

conditions, ability to plan and carry out programs, and the ability to work in high pressure/fast-paced environments. 

Highly experienced with handling numerous simultaneous projects. Computer skills include MS Office Suite, and Adobe. 

Officially licensed FAA private pilot. 

Education 

EDUCATION 


Bachelor of Science in Nursing Bronson School of Nursing Graduation: April 2011 

Minor: English GPA: 3.59/4.00 

NURSING CLINICALS Kalamazoo, MI 

Labor & Delivery, Mother-Baby Unit 

Lakerview Hospital January – April 2011 

Pediatric Unit 

Bronson Methodist Hospital & Promed Family Practice January – April 2011 

Geriatric Division 

Borgess Nursing Home September – December 2010 

Community Site 

Ecumenical Senior Center September – December 2010 

Bachelor of Science in Aviation Science and Administration 

Western Michigan University (WMU), Kalamazoo MI 

Graduation: April 2011 

o Minor: General Business 

o Initially enrolled in the St. Cloud State University Aviation program in September 2006, transferred to the 

WMU program in September 2007. 

Work Experience 

CUSTOMER SERVICE EXPERIENCE 

Customer Service Representative 

West Hills Athletic Club, Kalamazoo, MI July 2009 – December 2010 

� Organized documents and contracts while maintaining customer confidentiality and integrity 

� Attended to customers’ needs and resolved account issues by relaying information to management 

� Created and maintained relationships with members while assisting with membership sales and ensuring enjoyable fitness club 

experiences 

� Trained newly hired personnel regarding front-desk procedures and customer service skills 

Customer Service Specialist 

Ferrellgas, Portage, MI April 2008 – May 2009 

� Promoted effective customer service while handling billing, collections, and account reconciliations 

� Communicated Ferrellgas services and program promotions to existing and potential customers 

� Managed numerous sales transactions and daily accounting as well as analyzed daily profits and losses and sales 

� Educated and assisted clients with available program contracts and services 

Student Ambassador, WMU Admissions, Kalamazoo MI January 2008-September 2010 

o Maintained excellent working relations with the public and WMU by leading tours to prospective 

students, their parents, and alumni of the university. 

Fire Safety Technician, WMU, Kalamazoo MI January 2008-April 2009 

o Operated and serviced fire equipment and systems while complying with National Fire Protection Agency 

standards. 

o Acquired effective mechanical troubleshooting skills for “in the field” jobs. 

Bakery/Deli Clerk Cashier, Pick N Save, Pewaukee WI (Seasonal) August 2004-August 2010 

o Assumed managerial duties when opening and closing the department, recording inventory as well as 

production and sales, effectively negotiating discrepancies with customer conflicts. 

o Effectively motivated coworkers to accomplish a common goal when training replacement employees by 

creating “cheat sheets” for critical daily tasks. 

o Efficiently worked on several tasks simultaneously when sent to work with customers while maintaining 

department operations. 

PROFESSIONAL ACTIVITIES 

Student Nurses’ Association (SNA) 

President April 2009 – Present 

� Build leadership skills through delegating tasks and coordinating events among 50 or more SNA members 

� Represent SNA and WMU at State and National SNA meetings 

� Coordinate monthly speakers for professional development of SNA members 

Corresponding Secretary February 2008 – April 2009 

� Kept records and correspondence information for executive board and professional speakers 

� Scheduled volunteer participation times and locations for fundraising and community events 

� Volunteered with multiple activities and events within the university and community 

Nursing Student Council 

Elected Representative for Class of 2010 September 2009 – April 2010 

� Communicated class issues and concerns to Student Council Board (faculty, student advisors and classmates) to be addressed 

� Initiated and sought approval from Student Council Board for class fundraisers 

� Presented scholarship and professional development opportunities to class 

Flight Experience 

Competitor, WMU Precision Flight Team, Kalamazoo MI September 2007-March 2009 

o Attended the National Intercollegiate Flying Association’s (NIFA) Regional Competition and attained the 

NIFA Regional Champion Title. 

Secretary, Aviation Student Council, Kalamazoo MI September 2007-April 2008 

o Effectively represented the student body’s opinion regarding matters of improvement within the College 

of Aviation with the use of surveys and comment boxes. 

o Provided the Dean and faculty members the opportunity to improve the college for the benefit of students 

when holding meetings between faculty and student council. 

Private Pilot Flight Training, Spring City, Waukesha WI January 2007-August 2007 

o Gained valuable flight training experience to enhance knowledge of flight. 

o Completed all FAA requirements for private pilot certification. 

HONORS AND ACTIVITIES 

Dean’s List 6 Semesters 

WMU Research and Development Day, Poster Presentation April 2009 

Spring Valley Elementary Literacy Night, Health Educator March 2009 

Gift of Life, Organ Donor Registrar February 2009 

WMU Wellness Fair, Health Educator October 2008 

American Red Cross Volunteer June 2006 – August 2008 

Young Champions, Assistant Cheerleading Coach January 2006 – August 2007 

Volunteer Experience 

Bronco Buddy Hall Chair, WMU Residence Life, Kalamazoo MI August 2008-Present 

o Provided assistance to new families moving to campus by managing traffic, providing advice and answers 

to questions, and helping move in new residents while supervising Bronco Buddies. Also successfully 

completed Move-In-Day through effective planning and ability to carry out initiatives. 


AVIATION 

37


HEALTH & HUMAN SERVICES 

38 

Nancy Kathryn Wiltmore 

1512 Division Ave. Kalamazoo, MI 49001 

Cellular: (269)444-5326 | Email: nancy.k.wiltmore@wmich.edu 

PROFILE 

Diverse bi-lingual professional, seeking to use my holistic approach and critical thinking abilities for the 

Medical and Health Services Manager opportunity with Sparrow Hospital. Possesses the ability easily 

establish rapport and effectively communicate with individuals from diverse backgrounds. 

EDUCATION 

Bachelor of Science in Interdisciplinary Health Services Expected Graduation: December 2011 


Major: Interdisciplinary Health Services Minors: Psychology and Social Work 

HEALTHCARE EXPERIENCE 

Program Support January 2010 – Present 

Community Living Options Kalamazoo, MI 

� Administer patient medication in a timely manner to clients 20-70 years of age. Aided and 

determined when to provide CPR, First Aid, or AED. 

� Document patient vital signs (blood pressure, blood sugar level, administration of insulin 

injections, and check weight); recording information ensuring patient confidentiality in 

accordance with HIPPA regulations. 

� Serve as primary contact between physician, patient, supervisor, and on-duty medical assistant; 

informing of any required patient medication changes or updates with patient mental health. 

� Interact with the family members and coworkers, while working towards the recovery of the 

patient. 

Rehab Aid April 2008 – December 2009 

Progressive Alternatives Kalamazoo, MI 

� Administered patient medication in a timely manner to clients 40-80 years of age. 

� Organized and ensured that the place is clean and neat. 

� Enthusiastically cared for 5 to 6 patient during assigned shift, recognizing patient needs, 

concerns, problems, and supporting their needs. 

Medical Records Analyst February 2007 – September 2008 

Lakeland Health Care System Saint Joseph, MI 

� Organized and prepared hospital records and put them into a new database called Chartmaxx. 

� Analyzed patient medical records and charts for doctors’ offices. Gained firm understanding of 

healthcare laws and practices, including HIPAA laws. 


� Port Huron Hospital Foundation - Children’s Benefit, Port Huron, MI December 2007/2008 

� Habitat for Humanity, Co- Leader, Kalamazoo, MI December 2010 

� Voices Against Sexual Assault Seminar on Human Trafficking October 2010 

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Maria Alexander 

maria.alexander@wmich.edu 2222 Danford Drive Kalamazoo, MI 49007 231-888-6960 

Medical Records Technician October 2002-December 2008 

InterCare Community Health Network Bangor, MI 

� Utilized Spanish language skills and medical training to provide interpretation between patients, medical, 

and support staff increasing accurate and appropriate treatment in fast-paced clinical setting. 

� Standardized client medical records by working with clinic director and medical records administrative 

director creating and implementing a universal chart order, which increased efficiency and ease of finding 

reports and other medical documentation for medical care providers and support staff. 

� Evaluated time constraints and logistics then developed plan for relocating 7000 record Patient Information 

department in a timely fashion. Records moved three times over two-year period due to building renovation 

with third move filing system change to terminal digit filing. 

� Trained and advocated for new staff and externs; provided leadership to Medical Records department. 

Facilitated department efficiency by ordering and maintaining forms, documents, and other office supplies. 

� As site HIPAA specialist, provided support to staff and patients by answering questions and addressing 

client confidentiality concerns. 

OBJECTIVE 

To benefit the Kalamazoo/Battle Creek area providing leadership with strong communication skills as a 

Bilingual English/Spanish Clinical Social Work intern with 10 years of experience with individual, family and 

group recovery associated with addictions and trauma. 

EDUCATION 

Bachelor of Social Work Expected: April 2011 


Major: Social Work Minor: Interdisciplinary Health Services 

Associate of Arts in Liberal Arts May 2000 

Southwestern Michigan College GPA: 3.85 

WIC Technician March 2000-October 2002 

InterCare Community Health Network Bangor, MI 

� Reorganized inefficient scheduling system and developed a streamlined version that reduced client wait time 

from five to six hours (with scheduled appointment) to thirty minute wait and same day appointments for 

walk-ins. Ensured all clients arrived daily for services received. Increased access to coupons for food for 

hungry families including those arriving from out of state with no food, limited finances, minimal resource 

contacts and limited transportation. 

� Taught Spanish/English nutrition and breastfeeding basics to diverse client population including mothers 

with HIV/AIDS, assessing and tailoring instruction to meet client needs. 

� Facilitated communication by providing interpretation between clients and Nutritionist/Dietician as needed. 

� Provided bilingual reception, scheduling, and screening that included collection of accurate demographic 

data thus increasing contact and billing access, precise measurements of infant head circumference, and all 

clients’ height, weight, and hemoglobin. 

� Responsible for ordering and maintaining forms, documents and other office supplies increasing office 

efficiency. 

EXPERIENCE 

Bachelor of Social Work Intern September 2010-April 2011 

Catholic Family Services-Caring Network Kalamazoo, MI 

� Collected client demographic data at intake and provided detailed program information, obtained signatures 

of acknowledgment for receipt of program guidelines, and administered and evaluated maternal assessment 

questionnaires from diverse pregnant and homeless clients. 

� Assisted clients by referral to parenting and childbirth preparation programs, housing assistance, applying 

for car seat vouchers and food assistance within the agency and in the Kalamazoo community. Initiated 

ongoing collaboration with area churches to recruit diverse volunteer pool for mother-friend mentoring 

program. 

� Recorded and maintained accurate client files while protecting client confidentiality, meeting agency data 

collection requirements, and entering and updating all monthly client activity in Microsoft Excel to be used 

for program evaluation and funding requests. 

Community Service and Volunteer Activities 

Al-Anon 1985-present 

Sunday Suppers-St. Tomas More Student Parish 2010-present 

Mother Friend Volunteer-Caring Network 2010-present 

Honors and Memberships 

WMU-College of Health and Human Services Dean’s List and Honor Student 2009-present 

Member of National Association of Social Workers March 2011-present 

Southwestern Michigan College Honors Student 2000 

Program Associate II September 2000-March 2009 

Cass County Michigan State University-Extension Cassopolis, MI 

� Provided parenting and nutrition education using MSU developed curricula to limited literacy/limited 

resource families and individuals in home, school, and office settings. 

� Initiated, developed, and provided Spanish/English programming for migrant in-camp and summer school 

programs using MSU-E Family Nutrition Program materials focusing on specific population needs/requests. 

� Represented Cass County MSU-E at Migrant Resource Council, Cass County Youth Committee, and Cass 

County Coordinating Council by collecting and disseminating information to Cass County MSU-E Director 

and program supervisor and at MSU-E staff meetings. 

� Maintained accurate client records recording client contact information protecting client confidentiality 

according to agency policy. Entered monthly individual and group activity data using Microsoft Excel and 

submitted timely reports to immediate supervisor and state program coordinator. 

� Provided monthly client contact data for Family Nutrition Program to interim supervisor and assisted with 

interpretation of data for the purpose of grant writing. 


HEALTH & HUMAN SERVICES 

39

COVER LETTERS 

40 

Cover Letter Guidelines 

The cover letter is an important part of the first impression you create for a prospective employer. It paints a 

picture of who you are and what you can offer a company. While a cover letter may not always be required, it is 

a great way to explain to an employer why you are a good fit for the position. 

Introductory Paragraph 

� Identify yourself. 

� Clearly state why you are 

writing. 

� State how you learned of the 

organization and job opening. 

� Express your interest in the 

organization and job. 

� Identify any connection(s) you 

have with the organization. 

� Demonstrate that you have 

researched the organization. 

� Wording is creative and 

catches an employer’s 

attention quickly. 

Cover Letter Content 

Middle Paragraph(s) 

(1-2 paragraphs) 

� Expand on the information in 

your resume. 

� Identify one or two of your 

strongest qualifications and 

clearly explain how these skills 

apply to the job. 

� Refer to the job description, if 

applying to a specific position. 

� Demonstrate that you have 

researched the organization. 

� Explain how you are a good fit 

for the position and/or 

organization (possibly start a 

second paragraph). 

Helpful Hints 

Concluding Paragraph 

� Re-emphasize your interest in 

the position. 

� Express your interest in an 

interview. 

� State that you will follow-up 

with a phone call. 

� Thank the reader for their time. 

� Customize each cover letter to the position you are applying for by analyzing the job description and 

highlighting the experiences, skills, and education that the employer is seeking in an ideal candidate. 

� Align your skills and experience with the position requirements in the cover letter. 

� Demonstrate company and industry knowledge. 

� Address your cover letter to a specific person. Take the time to figure out who this person is and their title. 

� If you cannot find the contact information, address your letter with “Dear Hiring Manager.” 

� Write your cover letter in the traditional business format. 

� When communicating via email, use a professional email account and be sure to name your attached resume 

using your name, i.e. Last Name_Resume or First.Last_Resume. 

� Proofread, proofread, proofread! Errors are not professional. 

� Have someone else read your cover letter before you send it. 

� Use matching paper and fonts for the cover letter and resume. This shows continuity and professionalism. 

* Utilize the example on the next page to understand how to customize your own cover letter. Just remember not 

to use highlighting in your letter.

Cover Letter Example 

Internship Information 

Internship Name: Access Medical Sales and Marketing Internship (Monroe Brown Foundation) 

Organization: Access Medical, LLC 

Contact: Bob Brown Email: brown@accessmedicaldirect.com Phone: 269.276.0068 

P.O. Box 50986, Kalamazoo, MI 49005 

Website: www.accessmedicaldirect.com 

General job functions the organization is usually hiring: Marketing/HR 

Brief Description of Internship: Access Medical is looking for an energetic intern candidate who is interested in learning the 

operations of a durable medical equipment company with a focus on sales and marketing. 

Required Experiences: Must be self-motivated with a strong work ethic. 

Qualifications: 

Schools: Western Michigan University, Kalamazoo College, University of Michigan, Michigan State University 

Grade Level: Four year college 3 rd year, Four year college 4 th year or more, Graduate School 

About Company: Access Medical is a home Medical Equipment provider serving the greater Kalamazoo community. Our staff is 

trained and knowledgeable in a wide variety of home medical equipment and supplies, which allows us to meet you and your patient’s 

needs. Access Medical strives to make a difference in peoples’ lives and in the greater Kalamazoo community. 

Jane Smith 

1234 Western Dr. 


March 15, 2012 

Bob Brown 

Access Medical, LLC 

P.O. Box 50986 


Dear Mr. Brown: 

I am a sales and business marketing major at Western Michigan University and I learned of the internship at Access Medical through 

Jane Baker at the WMU Business Internship Panel. Based upon the qualifications listed on BroncoJOBS, I am writing to express my 

interest in the position. Access Medical’s commitment to meeting the needs of patients and caregivers, along with my interest in sales, 

marketing and helping others make a great combination that will benefit your company. 

I pride myself on being a self-motivated individual in all areas of my life, especially when learning new things. For example, in order 

to learn more about my major, I was selected to be a part of the Business Externship Program, a collegiate level job shadow 

opportunity. I spent several days at Enterprise Rent-A-Car, learning the role of their sales managers and even partook in several client 

meetings and calls. I also pride myself on having a strong work ethic. This quality helped me receive two promotions to lead positions 

in my work at a local ice cream shop. I would utilize these qualities at Access Medical in order to learn the operations of a durable 

medical equipment company, and dedicate myself to the sales and marketing of your products. 

I am confident that my professional and educational background, complemented by my strong work ethic and self motivation would 

be great assets to Access Medical. Although the attached resume outlines my accomplishments, a personal interview would be the 

only way to fully illustrate why I am an excellent fit for the position. Thank you for your time and consideration. 

Sincerely, 

�� 

Jane Smith 

COVER LETTERS 41

COVER LETTERS 

42 

Cover Letter for an Unadvertised Position 

To investigate a possible position that has not been advertised, use the same guidelines that you would use to 

write a cover letter for a posted position. 

� Be sure it is customized to the organization or position, inviting the employer to consider the contributions 

you can make to meet the organizational needs. 

� Because it is unsolicited, be sure to describe for the reader your motivation for writing. 

1441 Ellsworth Avenue 


(269) 789-2752 

cameron.m.powers@wmich.edu 

March 16, 2012 

Zak Walsh 

Detroit Red Wings 

Public Relations Coordinator 

600 Civic Center Drive 

Detroit, MI 48226 

Dear Mr. Walsh: 

I am writing to express interest in a post-graduate internship with the Detroit Red Wings. My desire is to gain continuing 

knowledge and experience in the public relations field. In the past you have offered internship opportunities to Western 

Michigan University students, and my advisor, Ms. Marilyn Kritzman, suggested that I contact you about available 

summer internships. I am attracted to the Detroit Red Wings because of its outstanding fan base across the nation. 

My Bachelor of Arts degree in Film, Video, and Media Studies will be completed in December of 2012. As part of my 

background preparation, I served as Public Relations and Broadcast Assistant with the Kalamazoo Wings Hockey Club 

for the 2010-2011 season. Over the past three years, I also performed as a video producer, camera operator, technical 

director and journalist. These experiences have helped me execute and succeed in the environment of sports-related 

business. My communication training has contributed significantly to my various roles to accomplish business objectives. 

My enclosed resume further highlights my knowledge and experience within the field. An interview for an internship 

position would be of great interest to me so that I may answer any questions about my ability to maintain and enhance 

relationships with Red Wings fans. Thank you very much for your time and consideration. 

Sincerely, 

Cameron Powers 

Cameron Powers 

This example demonstrates business 

letter format. Should you be 

communicating via email ensure that you 

use an appropriate email address, subject 

line, and resume using your name. See 

examples on the previous page for tips 

on formatting.

Interview Successfully 

Before, During, and After Interviews 

Different employers interview in different ways. You may interview with one person or several people – 

one at a time, or a group of people. You may be screened by a human resource representative (on the 

phone or in person), then asked to participate in a second interview with the hiring manager. You may 

also be asked to participate in a simulation or case study that allows you to demonstrate your problemsolving 

skills. 

Before the Interview 

� Review the job requirements for clues about the questions you might be asked. 

� Prepare specific examples of your strengths, weaknesses, skills, and personal qualities, especially as 

they relate to the position. 

� Obtain details about the interview, including location, directions, parking, and the number and job 

titles of interviewers. 

� Prepare your professional interview attire, copies of your resume, and references. 

� Practice answering interview questions. 

� Research the employer. 

What to research? 

� Mission, values, and goals 

� Products and services; new products or projects 

� Key people: owners, executives, board members 

� Size, number of employees 

� Major clients and competitors 

� Industry information 

� Public image and reputation 

� Create the right image. 

� Arrive 10-15 minutes early. 

� Be courteous and friendly to everyone you meet. 

� Shake hands firmly. 

� Maintain eye contact. 

� Wait for invitation to be seated. 

� Listen actively. 

� Effectively address salary questions. 

Tips 

� Do not discuss salary or benefits in the first 

interview – defer the conversation until you are 

offered the position. 

� If asked what salary you expect, ask the employer 

to provide a figure or range they can offer. 

� If pressed for a specific figure, provide a range 

based on solid research (www.salary.com). 

During the Interview 

Where to research? 

� Employer website 

� Professional networking websites, e.g., LinkedIn 

� National and local newspapers 

� Press releases 

� Industry journals and magazines 

� Networking with employees 

� Better Business Bureau 

� Speak in a clear, moderate voice. 

� Do not criticize past employers or coworkers. 

� Demonstrate enthusiasm and interest. 

� Ask for business cards. 

� Turn off your cell phone. 

� If needed, use mints – not chewing gum. 

What you can say 

� I am very interested in this opportunity, but it is 

premature to discuss potential compensation until 

we have agreed that there is a fit both ways. 

� Can you tell me if there is a range for similar jobs 

in the organization? 

� What would a person with my background and 

qualifications typically earn in this position with 

your organization? 

� What is the general salary range for new hires in 

this position? 

INTERVIEWING & 

NEGOTIATING 

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Before, During, and After Interviews 

� Ask questions. 

Tips 

� Your questions are a good indicator of your true 

interest and commitment to the position and the 

organization. 

� Refer to the prepared list of questions based on 

your research and ask at least one question about 

the information given to you during the interview. 

� Do not ask questions to which you can easily find 

answers. 

During the Interview (continued) 

� Close the interview with a final positive impression of you. 

Tips 

� Make eye contact, shake hands, and thank the 

interviewer(s). 

� Express your interest in the position. 

� Ask for business cards from the people you met. If 

unavailable, write down their names; then call the 

human resources office and ask for spelling and 

addresses. 

� The interviewer may ask if you have any additional 

questions. If you have no other questions, do not 

try to make one up; instead, reiterate your fit for 

the position and the organization. 

After the Interview 

Questions you can ask 

� What are the major projects the person in this 

position will be working on in the first six months? 

� I read that you are planning a warehouse 

expansion. How will the expansion affect the work 

of the materials handling department? 

� What orientation and training program is provided 

for new hires? 

� What are the next steps in the process? 

� What is the evaluation process for this internship? 

What you can say 

� Thank you for meeting with me today to discuss the 

XYZ position with XYZ company. I am very 

interested in this position. 

� Ms. Smith, it’s been a pleasure interviewing with 

you, and I look forward to hearing from you next 

week. 

� I don’t have additional questions right now; and, 

I’d like you to know that I think this position is a 

good fit for my skills and desire to work for XYZ 

company. I know I’ll thrive in this goal-driven 

work environment. Is there anything else you’d 

like me to know today that I have not asked about? 

� Make some notes to yourself immediately after the interview about each interviewer’s comments. 

This will help you write thank you notes and reflect on your impression of the organization. 

� Write down the interview questions that were difficult for you to answer. Try to determine why the 

employer was asking the question and what attributes or experience they were looking for. 

� Send thank you notes to all interviewers within 24 hours, expressing appreciation and enthusiasm, 

reemphasizing your fit for the position, and commenting on something you learned about the 

organization. 

� If you accept another offer, call other employers where you interviewed.


Examples of Interview Questions and Answers 

Questions About Your Strengths and Goals 

You can prepare for this type of question by doing a self-assessment of your values, interests, skills, and 

personality characteristics, and by researching the employer. 

� What have you learned from some of the jobs you 

have held? 

� Why did you choose your major/WMU? 

� Where do you see yourself in 5 years/10 years? 

� What would be your ideal position? 

� How can you contribute to our organization? 

� How have your educational and work experiences 

prepared you for this position? 

Examples: 

� How much independence or flexibility do you like? 

� How do you define success? 

� What are your expectations of your future 

employer? 

� What interests you about this position/our 

organization? 

� How do you interact best with your supervisors? 

Situational Questions – Case Studies 

These questions attempt to place you into a work-related situation to understand how you would 

handle it. Interviewers are listening for your good judgment, maturity, and decision-making 

abilities. 

You can prepare for this type of question by identifying situation(s) that may typically challenge 

you in the work environment. You want to show that you are a reasonable, self-confident person. 

Formula to answer: Describe what you would do and why you would respond in a certain way. 

Examples: 

� You were assigning students to keep a food journal and one of your students said, “This is stupid, why do 

we have to do this?” What would you say or do? 

I would acknowledge the student’s concern by saying, “Joe, we are doing this assignment to compare 

our own eating habits with the characteristics of a healthy diet. You may think it’s silly to write down 

everything you eat; yet, most people are surprised at their own eating habits. If you have further 

questions/concerns, let’s talk about it at lunch break.” 

I would not ask him to share why he thought it was stupid in front of the whole class because of the 

risk of losing control of the whole class or having the student share something potentially 

embarrassing. My goal would be to create an environment of authority without jeopardizing my 

student’s comfort to approach me with concerns. 

� You see the pilot whom you’re going to fly with in the airport bar having a drink one hour before push back. 

What would you do? 

� You have had a vacation planned for many months. The company calls and cancels your vacation because 

of production issues. What would you do? 

� A patient complains to you that the doctor “never listens to me.” What would you do? 


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Behavioral Questions 

Past performance predicts future performance. Behavioral questions probe for specific examples (stories) 

about your experiences. They often start with “Tell me about a time when…” or “Give me an example of 

when you…” 

Formula to answer: STAR 

Situation/ Task (Describe the situation or task you were working with.) 

Action (Describe what you did. What steps or actions did you take?) 

Result (Describe the result. How did it turn out? What did you learn?) 

Analyze the job description to determine key skills and personality attributes that the job will require. 

Using the STAR model, prepare “stories” describing personal experiences where you demonstrated 

similar skills or attributes. The employer is listening for what you accomplished and the process you used 

to do it. 

Examples: 

� Give me an example of when you took on a task that was not assigned to you. 

Situation: Last month I noticed that the employee bulletin board where I work had outdated notices posted. 

Employees had stopped reading it and began missing important announcements. 

Actions: I worked with two of my coworkers and we set up a calendar and recruited everyone in the office 

to sign up for a month to keep the board cleared of old announcements and posted with current event and 

benefit information. We then sent an email to all employees letting them know what kinds of updated 

information they could find there. 

Result: People are actually reading the board again. A coworker who I didn’t know before approached me 

and thanked me for taking the initiative. It was a nice compliment. 

� Tell me about a time when you failed to meet a 

deadline. What things did you fail to do? What 

were the repercussions? What did you learn? 

(Ability to Overcome Obstacles and Meet Goals) 

� Tell me about a time you handled a situation in the 

wrong way. Did you admit your mistake? If so, to 

whom? How did you handle the situation? 

(Accountability) 

� Tell me about a time when you discovered a more 

efficient way to do a work task. (Analytical Skills) 

� Tell me about a time when you had to be detailoriented 

to complete a project well. How did you 

organize yourself to complete the task? What 

were the results? (Attention to Detail) 

� Tell me about a recent miscommunication you had 

with someone. What did you do to correct or 

resolve the situation? (Communication) 

� Recall a time from your work experience when 

your manager or supervisor was unavailable and a 

problem arose. (Creativity) 

� By providing examples, convince me that you can 

adapt to a wide variety of people, situations and 

environments. (Flexibility and Adaptability) 

� Tell me about a time you had to work with 

someone with a background that differed greatly 

from yours. How did you find common ground? 

What did you learn from the person? 

(Inclusiveness) 

� Give an example of when you had to work with 

someone who was difficult to get along with. 

Why was this person difficult? How did you work 

with that person? (Interpersonal Skills) 

� Describe a time when you led others to accomplish 

a task. How did you do it? (Leadership Skills) 

� Describe the system you use for keeping track of 

multiple projects. How do you track your progress 

so that you can meet deadlines? How do you stay 

focused? (Multi-Tasking) 

� Describe a situation that required a number of 

things to be done at the same time. How did you 

handle it? How did you determine priorities in 

scheduling your time? (Organizational Skills) 

� Tell me about a successful team you were on. 

What did you do to contribute to the team? 

(Teamwork)



Questions About Your Weaknesses 

Employers want to learn about both your strengths and weaknesses. The goal is to describe 

weaknesses as things you are aware of and working on. Show the interviewer you are a positive, 

proactive person who learns from mistakes and takes responsibility for your own learning and 

errors. 

Formula to answer – six strategies: 

1. Using a strength of yours, describe the strategies you use to avoid “overusing” your strength to the point 

of it becoming a “weakness.” 

I think one of my weaknesses could be my drive and desire for results. I am a very high-energy, 

ambitious person who is willing to work hard. Although this is also my strength, I manage my stress 

by writing and discussing my goals and progress with my manager. I’m learning patience and how 

to pace myself for success. 

2. Describe the undesirable outcome you experienced (without blaming others) and end your story with a 

summary of what you learned from the experience or what you would do differently next time. 

3. Describe a limitation or least favorite part of the job that is not critical to perform competently in the job 

you are applying for. 

4. Cite a weakness that, under the right circumstances, can prove to be an asset. For example, empathic 

managers may be viewed erroneously as "weak" or "soft." However, a candidate who offers empathy as a 

perceived weakness (but knows it is a strength) can cite a time when he or she used empathy to gain 

competitive intelligence. 

5. Cite a weakness that you are working on correcting, and provide concrete examples of what you are doing 

to fix the problem, the progress you have made, and how these improvements will help the employer. 

6. Cite a learning objective. After reviewing the job description, you may discover that part of the job 

requires more skill and experience than you now have. Rather than assuming the potential employer will 

not notice this weakness, develop a strategy to compensate for it. 

Negatively Phrased or Pressure Questions 

Employers want to learn how you handle stress or manage least favorite parts of your job. Describe how you 

have overcome obstacles and learned from experiences. 

Examples: 

� What do you like least about your job? 

My current job requires that I enter our vendor address, phone, and contact name changes into the 

vendor database. When talking on the phone with vendors, I used to jot down changes in my planner. 

At the end of the week, I had two or three hours of straight data entry to do. It was hard to discipline 

myself to keep it caught up. So, instead, when a vendor calls, I ask them if they would wait for just a 

moment while I pull up their record. I input changes while we are talking instead of saving them. I 

no longer dread the data entry because I feel on top of it. 

� So, you have no experience with SAP? 

In my internship, the inventory system was set up using XYZ. I was responsible for entering price 

and quantity data that was used in calculating net sales each month. The calculations were used for 

decision-making and effective management of inventory control. My information management skills 

are strong and with some training, I am confident I can learn this system quickly. 


NEGOTIATING 

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48 



Illegal Questions 

Most interviewers are knowledgeable and highly trained in the skill of interviewing. Yet, 

occasionally, illegal or inappropriate questions may be asked naively or in an effort to build personal 

rapport with you. Interviewers should not ask about your origin/ethnicity, race, age, weight, marital 

status, disability, religion, gender, or sexual orientation, unless it is required to fulfill the job 

requirements. 

Formula to answer – three strategies: 

1. Answer the question in a “friendly” way providing minimal detail. Then, change the topic quickly by 

asking a question about the job or interviewer’s duration with company. 

2. Provide an answer that addresses what you believe is the employer’s “intent” that relates to your ability to 

perform the job. 

3. Ask a question or acknowledge the employer’s question to clarify the information the employer is 

seeking. 

Examples: 

� How old are you? You look young; has that ever been a problem for you? 

I prepare for my meetings and follow through on my commitments, which has helped me build good 

working relationships with my co-workers and supervisors. I think my dependability and maturity 

helps me to perform as well as people with more experience. 

� Are you married? Is your husband willing to relocate? 

I am excited about the opportunity to begin my career in the Chicago area. Yes, we are available to 

relocate to Chicago, and I can begin employment on or shortly after June 15th. Does that work? 

� Where are you from? Where were you born? Do you have U.S. Citizenship? 

Although I was born in India, I have eligibility to accept internship employment, especially since it 

relates to my academic studies. Do you have other international student employees? 

� So, are there still good parties on campus? 

College is definitely the “good life.” Did you live on campus when you were here? We sure learn 

how to live and function in tight quarters!

�� Hosiery is neutral, 

skin colored, with no 

runs. 

�� Polished, dark 

colored, closed-toe 

shoes with 

conservative heel. 

Professional Interview Attire Guidelines 

�� 

�� Conservative two piece suit 

(pant or skirt) in black, navy, 

or dark grey. 

�� Conservative blouse in white, 

blue, or pastel color. 

�� Jacket and blouse have 

professional neckline. 

�� If wearing a skirt suit, the skirt 

must be knee-length when 

standing. 

�� Avoid wearing a dress. 

�� Black, polished 

conservative shoes. 

�� Dress loafers and 

dress lace-ups are 

appropriate. 

�� Casual loafers and 

boat shoes are not 

acceptable. 

�� Belt should be 

leather with a small 

buckle. 

General Dress and Grooming Tips 

Hair: No specific style is recommended. Should be neat, well-groomed, clean, and out of the eyes. Facial hair 

should be removed or trimmed to a conservative length. 

Nails: Should be clean and manicured. Polish may be worn, but should be clear or conservative light color. 

Smell: Little to no cologne or perfume should be worn. 

Jewelry: Conservative in amount and size. Men should not wear earrings and should only wear one ring; women can 

wear one ring on each hand. Earrings should be conservative in size and color. All visible body jewelry should be 

removed. 

Tattoos/Piercings: Should be removed or covered. 

Cosmetics: Should be natural and accent your overall appearance; avoid use of dark colors. 

When in doubt, err on the formal and conservative side. 

It is always better to be overdressed than underdressed. 

Business Casual Attire 

�� 

to an interview. 

�� Classic, crisp, and neat. 

�� Black, gray, or khaki pants, neatly pressed, and pressed long-sleeved, 

buttoned solid or conservative striped shirts or sweaters are safe for both 

men and women. 

�� Polo shirts are acceptable in more casual situations, as long as they are 

tucked in. 

�� Wear a leather belt and leather shoes that match; athletic shoes are inappropriate. 

�� Matching two-piece suit in 

navy or dark grey. 

�� Pressed long-sleeved white 

or blue shirt (even in the 

summer). 

�� Dark socks that match the 

pants and cover the calf. 

�� Silk tie in conservative 

color or pattern. 

�� Tie length should reach belt 

buckle. 

� �� INTERVIEWING & 

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NEGOTIATING 

50 

Negotiating Salary and Benefits 

“In a successful negotiation everyone wins; each party should have a stake and gain in the outcome.” 

(Gerard Nierenberg) 

Prepare 

� Know your value – what can you contribute to the employer and the position? 

� Know what is important to you – high salary, flexible work hours, travel, learning opportunities, time off, etc. 

� Establish realistic goals based on your needs and research – research salaries through networking and online 

(www.salary.com). 

� Do not negotiate until you have obtained the offer, the interviewer knows your greatest strengths and sees you as a good fit, 

and you know how well your duties and salary will align. 

How to Defer Salary Discussions 

� Clarify the job: “Thank you for mentioning this issue, but before we discuss it, could you first help me fully understand the 

scope of responsibilities in this position?” 

� Refocus discussion to your qualifications: “I would like us to first make sure that this is a good fit both ways. Until then, I feel 

that salary discussions are premature. Wouldn’t you agree?” 

� Ask employers what they are prepared to pay: “I’m sure that you have budgeted a fair amount for this position. What sort of 

range are you considering?” “My research gave me an idea of what the market offers for this type of position. Would you 

mind discussing what your company is prepared to offer?” 

� If this does not work, provide a range: “I’m looking for a salary in the range between $35K and 45K a year.” “My research 

shows that the fair market value for this position is in the $40K-50K range, and I am comfortable with this range.” 

� Allow for a few seconds of silence. 

� Acknowledge the offer, but do not negotiate immediately. 

� Express enthusiasm about the position and organization. 

� Express appreciation. 

� Clarify responsibilities. 

� Make a case for higher salary based on the value you 

bring. 

� If you like the salary offered, agree on it and move on to 

other elements of the total package. 

� Salary 

� Frequency of salary reviews 

� Job title and level of position 

� Flex time 

� Vacation 

� Most offers are negotiable. 

� Be committed to “win-win” 

outcomes. 

� Be flexible and open to solutions. 

How to React to the Offer 

Negotiation Meeting 

What You Can Negotiate 

� Severance pay and outplacement 

� Bonus’ 

� Sign-on bonus 

� Car, laptop, phone 

� Relocation 

Negotiating Tips 

� Demonstrate problem-solving skills. 

� Remain in the realm of reality. 

� Be patient. 

� Show interest and enthusiasm. 

� Ask for time to consider the offer. 

� Ask for literature about benefits. 

� Set up a face-to-face meeting to negotiate the offer. 

� Propose a range: “I’m very interested in the position, but 

I’m a little disappointed with the proposed salary. My 

research indicates that the fair market value for this 

position is in the $60K – 70K range. What flexibility do 

you have?” 

� Start date 

� Job placement for spouse/partner 

� Tuition reimbursement 

� Professional memberships 

� Training 

� Communicate professionally. 

� Negotiate in person. 

� Get the offer in writing. 

Additional resources: 

Hellman, P. (1986). Ready, aim, you’re hired. New York, NY: Amacom Books. 

Porot, D., & Haynes, F.B. (2000). 101 Salary secrets: How to negotiate like a pro. Berkeley, CA: Ten Speed Press. 

Whitcomb, S.B. (2006). Job search magic. Indianapolis, IN: Jist Works.

Thank You Note Guidelines 

� 

� Ask for a business card from the person(s) who interviewed you so you have their contact information. 

� Send a thank you note within 24 hours. 

� Thank you notes should also be sent for informational interviews, job shadows, and any other career 

development opportunities where you interact with employers, alumni, etc.� 

� You may email your thank you note or print it on business stationary and send it via mail. 

� When using letter format, print the letter and matching envelope on business stationary. 

� Use 1-inch side margins and make sure the body of the letter is centered within the page. 

� Avoid “text-speak” when composing your thank you note: ex: thx, r, u, thru, etc. 

� Check for grammatical errors by proofreading. 

Introductory Paragraph 

� Thank the employer for meeting 

with you. 

� Express your enthusiasm for the 

position/organization/experience. 

� Indicate what day you 

interviewed with the individual – 

they see many students. 

� If writing a thank you note after 

an interview, indicate the position 

you applied for – recruiters recruit 

for more than one position. 

Dear Ms. Lewis: 

Thank You Note Layout� 

Middle Paragraph 

� If writing a thank you note after an 

interview, reemphasize your 

strongest qualifications drawing 

attention to your skills, experience, 

or commitment to the 

position/organization. 

� If writing a thank you note after an 

informational interview, recall 

something you learned or gained. 

� Mention something specific you 

discussed with the individual. 

This personalizes you. 

Thank You Note Example 

Concluding Paragraph 

� Thank the individual again. 

� Reiterate your interest in the 

position. 

� Provide your phone number and 

email address. 

I am writing to thank you for the opportunity to visit Golub & Company as a part of the Business Externship Program 

with Western Michigan University. I am truly appreciative of the wonderful schedule you planned for my visit. It was 

more than expected, and I enjoyed being able to talk with multiple members of the Golub team as well as visiting multiple 

locations. 

Before the externship I was unaware of how an accounting major could fit into real estate investment. All of the 

information, stories and expertise helped me to learn more about real estate investment and the different opportunities I 

have as an accounting major. Aside from learning about your company and how accounting plays a part in it, I learned 

and saw firsthand professional business etiquette. That information alone will help me in any career. 

Thank you again for being a part of the Business Externship Program. I appreciate you taking a whole day out of your 

schedule to take me around Chicago to meet with different Golub employees. I look forward to keeping in contact while I 

work my way through school. 

Sincerely, 

Maggie Harris 

margaret.harris@wmich.edu 

(269) 340-5182 


NEGOTIATING 

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NEGOTIATING 

52 

Email Business Format� 

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Mail Business Format� 

� 

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3578 Westnedge Ave. 


Monday, June 1, 2012 

Ms. Shaughn Coyer, Senior University Recruiter 

Stryker Corporation 

2825 Airview Blvd. 


Dear Ms. Coyer: 

Thank You Note Examples 

Subject: Thank You – Sales Management Trainee Interview – May 11 

Dear Ms. Lis: 

I am writing to thank you for the opportunity to interview for the Sales Management Trainee position with Enterprise Rent-A-Car 

on Monday, May 11 at Western Michigan University. Learning more about the position and company solidified my interest in 

becoming a part of the Enterprise team. 

Knowing that Enterprise is ranked by Fortune magazine as “Top Five Best Real World Experiences in the US” is what initially 

drew me to your company. My attraction to the company increased when I learned of your personal experience at Enterprise – it 

is great to see a company invest in quality employees, such as yourself, and promote talent from within. I am confident my 

experience as the executive director of a student-run non-profit organization would assist me as I learn to run my own Enterprise 

branch. Additionally, my ability to build rapport with customers using active listening and assertive communication will be a 

great benefit to the company when building a client base that guarantees return business. 

I truly look forward to hearing from you about the opportunity to become a part of Enterprise Rent-A-Car. Should you have 

additional questions in the meantime, please feel free to contact me at (269) 394-7380 or taliah.r.acevedo@wmich.edu. Thank 

you again for meeting with me and sharing your Enterprise story. 

Sincerely, 

Taliah R. Acevedo 

Thank you for the opportunity to interview for the human resources internship last Friday on Western’s campus. I enjoyed our 

conversation and learning more about Stryker. In particular, I was excited about how Stryker capitalizes on their employees’ 

strengths. Additionally, I was impressed with the number of WMU alumni employed there, including you! 

After learning more about the internship and the corporation specifically, I am confident that my education and work experience is 

an excellent fit for the requirements we discussed. My ability to effectively work in teams, and develop and maintain positive and 

professional relationships with others has been proven in my previous experiences. My interest in working for Stryker was 

strengthened as a result of the interview and I know I can make a significant contribution to your company. 

Again, thank you for the interview and consideration. I am eager to have an opportunity to join the staff at Stryker Corporation 

and look forward to hearing from you soon. 

Sincerely, 

�� 

Deymien Barrett 

(616) 737-0523 

deymien.a.barrett@wmich.edu

Accepting and Declining Offers 

� 

Accepting an Offer 

� Accept offers in good faith. 

� Confirm and accept the job, verify logistics such as starting date and completion of paperwork. 

Express excitement for the new position and appreciation for the opportunity. 

� Thank and notify all other employers for which you are a candidate that you have accepted a position. 

Dear Mr. Sandusky: 

EMAIL EXAMPLE 

This letter is to confirm my acceptance of your employment offer on March 8, and to tell you how delighted 

I am to be joining Keys Regional Industries’ St. Joseph location. The duties are exactly what I have 

prepared to perform and have hoped to do. I feel confident that I can make a significant contribution to the 

company, and am grateful for the opportunity you have given me. 

As we discussed, I will report to work at 8:00 a.m. on April 30 and will have completed the medical 

examination and drug testing by the start date. All employment and benefits forms for the new employee 

orientation will be filled out by then, as well. 

I look forward to working with you and your team. I appreciate your confidence in me and am very happy 

to be joining the staff. 

Sincerely, 

Mohan Khan 

Declining an Offer 

� Decline an offer promptly and graciously. 

� Acknowledge the position that was offered. 

� Express appreciation for the employer’s time and consideration. 

PHONE SCRIPT 

Good Morning ________. This is ___________ from Western Michigan University. I interviewed with 

you last Thursday for an internship. I am calling to thank you for offering me the position. I really 

appreciate that you discussed the details with me and gave me time to consider your offer. 

I am grateful for the opportunity to interview with you. After careful consideration, I have decided that at 

this point in time I will not be able to accept the position. I have been interviewing with a few other 

organizations as well. I have been offered a position in (a geographic location), which works well for me 

personally. 

I do admire your organization and many aspects of the position are very appealing to me. 

Thank you for the consideration and courtesy given to me. It was a pleasure meeting you and your staff. 

� 


NEGOTIATING 

53

GRADUATE SCHOOL 

54 

� 

� 

� 

� 

No, Considering 

Reasons for Grad School 

Positive 

� Desire to study a certain subject in depth. 

� Advanced degree needed to enter profession. 

Negative 

� Delaying career decision. 

� Not sure what to do next. 

� Pressure from professors and family. 

Commitment Required for Grad School 

� Grad school is self-directed and intensely 

focused on academic subjects. 

� Student lifestyle for an additional 2-5 years. 

� Financial investment. 

Long Range Career and Lifestyle Goals 

� Define your interest/what area do you want to 

study? Does it align with your long-term career 

goals? 

� Will a degree prepare you for a specific 

occupation or career field? 

� Are you more marketable with a degree or work 

experience? 

� Will your degree give you versatility as you 

grow in your career? 

� What are the post graduate school employment 

trends? Can you get a job? Will you have any 

assistance? 

� Will your salary support your intended lifestyle 

goals? 

Financial Investment/Funding Resources 

� Is graduate school worth the financial sacrifice? 

� Can you afford graduate school? 

� How will you pay for grad school? 

(scholarships, fellowships, assistantships, or 

student loans) 

� 

� 

Graduate School 

Decided on grad school? 

Yes, Desiring 

Entrance Requirements 

� Which exam will you need? GRE, GMAT, 

LSAT, or MCAT? 

� What are the exam dates? 

� What score will you need? 

� Do you have the required prerequisites? 

� Is there a GPA requirement? 

� Do you have an updated resume? 

� Who will submit letters of recommendation? 

� What should be included in your application? 

� What are the application deadlines for schools 

you are interested in? 

Reputation 

� Is program/institution nationally, regionally or 

locally recognized? 

� What is the school’s ranking? Some sources are 

subjective; review several sources! 

� What is the attrition rate of the institution? 

Program of Study Questions 

� What is the program’s emphasis? 

� What are the student demographics? 

� Is mentoring a focus of the program? 

� How long does it take to complete the program? 

� What is the attrition rate for your program? 

Location/Facilities 

� What is the cost of living? 

� Is this a location you can live in for two or more 

years? 

� What are your transportation resources? 

� What type of support systems will you have? 

� What types of activities are available? 

� Is there on campus housing for individuals 

and/or families? 

� Is the area family friendly? 

Faculty 

� What is the student-faculty ratio? 

� Is faculty conducting research in areas that 

interest you? 

� Are the faculty publishing? If so where, 

nationally or locally? 

� Have you met or contacted faculty to discuss 

the program of study?

CURRICULUM VITAE (CV) 

� Comprehensive record of your 

educational and academic background as 

well as teaching and research experience, 

publications, presentations, awards, 

honors, affiliations, and other details. 

� In the U.S. and Canada, used for academic, 

scientific, or research positions as well as 

fellowships and grants. 

� Often used outside the United States for all 

positions. 

Curriculum Vitae (CV) Guide 

Curriculum Vitae vs. Resume 

What is it? 

How is it used? 

How long is it? 

RESUME 

� Brief, targeted summary of your 

skills, experience, education, and 

achievements relevant to the desired 

job. 

� In the U.S. and Canada, used for 

business, industry, governmental, 

and non-profit jobs. 

� Detailed – two or more pages. � Brief and concise – one to two 

pages. 

What categories does it include? 

� Often contains numerous categories and 

subcategories of information, e.g.: 

� Experience may be divided into Teaching 

and Research 

� Education may be divided into Degrees and 

Continuing Education or Advanced Training 

� Publications may be divided into 

subcategories of Books, Articles, Conference 

Presentations, Abstracts, Book Reviews, and 

Unpublished Papers 

� Typically references are listed at the end 

of the CV. 

Does it contain references? 

� Often contains categories such as: 

� Objective or Professional Profile 

� Education 

� Relevant Coursework 

� Related Experience 

� Work Experience 

� Community Involvement 

� Honors and Activities 

� References are not listed on a resume, 

but can be provided on a separate 

page upon request. 

GRADUATE SCHOOL 55

GRADUATE SCHOOL 

56 

Soyza, Nimali, Page 2 

RESEARCH EXPERIENCE 

Western Michigan University, Kalamazoo, Michigan 

Doctoral Dissertation, September 2009 – July 2011 

� Extended the line of research that isolates the role of the amygdala in fear responding. 

Curriculum Vitae (CV) Sample 

� Examined whether reductions in physiological arousal would correspond to a reduction in perceived anxiety 

among individuals with public speaking anxiety. 

� Found that brief, essentially unreportable exposures to stimuli associated with public speaking reduced the 

physiological arousal associated with the public speaking task. 

� Discovered that individuals with public speaking anxiety did not necessarily describe themselves as being 

more relaxed, even though they experienced less physiological tension. 

Research Assistant, Public Speaking Anxiety Study, August 2008 – August 2009 

� Recruited participants, conducted screenings, administered pre and post-test assessments. 

� Administered the Personal Report of Communication Apprehension (PRCA) and the Anxiety Disorders 

Interview Schedule-IV (ADIS-IV). 

Nimali Soyza, Ph.D. 

4907 Lake Dr. SE, Kalamazoo, MI 49008 

(269) 323-9625 nimali.soyza@gmail.com 

Professional 

Profile is optional 

in a CV. 

PROFESSIONAL PROFILE 

Limited License Psychologist, researcher, and educator with experience in: 

� Treatment of psychological problems and substance abuse with adults, adolescents, 

and children 

� Cognitive behavior therapy, exposure therapy, dialectical behavior therapy, 

psychological testing and assessment 

� Curriculum development and teaching undergraduate and community college students 

� Grant writing and grant-funded research 

TEACHING EXPERIENCE 

Kalamazoo Valley Community College, Kalamazoo, Michigan 

Psychology and Humanities Instructor, 2008 – Present 

� Designed and taught courses in Child Psychology and the Study of Love to beginning level community 

college students in classrooms of 30-45. 

� Engaged students in the process of knowledge acquisition using cooperative learning strategies. 

� Encouraged critical thinking using the Socratic Method of questioning and via projects that required analysis 

and synthesis of relevant course material in the form of a group paper. 

� Structured learning goals in such a way that students acquired the skills necessary to move from learning 

specific material to synthesizing information. 

� Assessed student learning by designing application activities that required the use of theory and concepts 

relevant to the class. 

Western Michigan University, Kalamazoo, Michigan 

Psychology Instructor, 2003 – 2004 

� Designed and taught courses in Abnormal Psychology to 40-45 undergraduates per semester. 

� Engaged students in active learning with classroom debates, group application activities, and by encouraging 

the use of library and other learning resources available at the university. 

List all of your 

education and 

professional 

development 

related to the 

position sought. 

EDUCATION 


Doctor of Philosophy (Ph.D.) in Clinical Psychology, 2011 

Master of Arts in Clinical Psychology, 2005 

University of Peradeniya, Sri Lanka 

Bachelor of Arts in Psychology, Honors, 2000 

LICENSURE 

State of Michigan, Board of Psychology – Psychologist, Limited License – Doctoral L1980763 

PROFESSIONAL AFFILIATIONS 

Student Affiliate of American Psychological Association, 2005 – Present 

Student Affiliate of Association for Psychological Science, 2005 – Present 

Professional 

Experience can be 

divided into 

several sections, 

e.g., Clinical 

Experience, 

Research, and 

Teaching. 

CLINICAL EXPERIENCE 

WMU Psychology Clinic, Kalamazoo, Michigan 

Therapist and Assessor, PTSD Research, August 2010 – August 2011 

� Conducted manualized form of exposure therapy with adults with PTSD and 

comorbid substance abuse, in weekly individual sessions. 

� Provided psychoeducation on PTSD and exposure therapy and developed 

individualized exposure hierarchies. 

� Assessed potential study participants for inclusion and exclusion criteria using the 

Structured Clinical Interview for DSM-IV Disorders (SCID-IV) and the Clinician 

Administered PTSD Scale (CAPS). 

Practicum, June 2009 – January 2010 

PROFESSIONAL PRESENTATIONS 

Smith, T. M., & Soyza, N. (2010). Anxiety in college populations: A special emphasis on PTSD and returningstudent 

military veterans. Paper presented at the ADAA 30 th Annual Conference of the Anxiety 

Disorders Association of America, Baltimore, MD. 

Soyza, N., Ross, C.R., & Parker, R. (2008, June). Smaller hippocampal volume in PTSD: Lessons from 

depression studies. Poster session presented at the annual convention of the Association for 

Psychological Science, New York, NY. 

PUBLICATIONS 

Russet, C.R., Waller, S., Soyza, N., & Lowell, B. (2011). Behavioral aspects of trauma in children and youth. 

Pediatric Clinics of North America, 50, 901-918. 

Soyza, N. (2010). Psychosocial work in the context of conflict in Sri Lanka. In M. Mayer, D., Rajasongham- 

Senanayake and Y. Thangarajah (Eds.), Building local capacities for peace: Rethinking conflict and 

development in Sri Lanka. New Delhi: Macmillan India Ltd. 

� Conducted intake interviews and diagnostic evaluations for a range of psychological problems. 

� Designed and implemented individualized treatment plans with adults, adolescents, and children with mood 

and anxiety, eating, adjustment, developmental, attention deficit, and substance use disorders as well as 

relational problems. 

� Administered psychological tests and generated comprehensive reports used for educational 

accommodations and treatment planning. 

� Developed fluency in administration of standardized assessments such as the Wechsler IQ scales and 

achievement tests, the Conners ADHD Scales, Brown ADD Scales, MMPI and MCMI. 

� Interacted with clients’ families and schools to develop treatment plans suitable for the needs of each 

individual. 

� Co-authored a values-based behavioral treatment manual for depression.

Career Development Guide - Western Michigan University

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