Shiseido's 30-Year History of Business in China
Shiseido's 30-Year History of Business in China
Shiseido's 30-Year History of Business in China
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A Decade <strong>of</strong> Locally Rooted Operations by Establish<strong>in</strong>g a Jo<strong>in</strong>t Venture Company (1991-)<br />
The <strong>in</strong>itial request from the city <strong>of</strong> Beij<strong>in</strong>g to Shiseido was to<br />
focus on two tasks, namely, “sales <strong>of</strong> imported goods” and “local<br />
production.” Based on the mutual trust that evolved through<br />
long-term technological cooperation, <strong>in</strong> November 1991, Shiseido<br />
concluded an agreement to establish Shiseido Liyuan Cosmetics<br />
Co., Ltd. as a jo<strong>in</strong>t venture company for full-scale development,<br />
production and sales <strong>of</strong> prestige cosmetic products. Factory<br />
construction started the follow<strong>in</strong>g year <strong>in</strong> 1992 and Shiseido was<br />
AUPRES brand products manufactured locally for the the first company to complete construction <strong>of</strong> a factory with<strong>in</strong> the<br />
first time via a jo<strong>in</strong>t venture company<br />
Beij<strong>in</strong>g Economic Technological Zone set up by the city for the<br />
first time. After conduct<strong>in</strong>g extensive research locally, the AUPRES brand created exclusively for the Ch<strong>in</strong>a market<br />
was successfully launched as a locally produced prestige brand to address the needs <strong>of</strong> Ch<strong>in</strong>ese women. AUPRES,<br />
mean<strong>in</strong>g “beside” or “close to” <strong>in</strong> French, expresses Shiseido’s desire to “provide color and beauty to Ch<strong>in</strong>ese<br />
women’s daily lives by be<strong>in</strong>g close to them and become a product that will always be loved.” Compet<strong>in</strong>g for top share<br />
<strong>in</strong> respective department stores, AUPRES was selected as the <strong>of</strong>ficial cosmetics for the Ch<strong>in</strong>ese athletes participat<strong>in</strong>g<br />
<strong>in</strong> the Sydney Olympics <strong>in</strong> 2000 and Athens Olympics <strong>in</strong> 2004, thereby becom<strong>in</strong>g more widely recognized and well<br />
established as a national brand.<br />
A Decade <strong>of</strong> Expand<strong>in</strong>g Po<strong>in</strong>ts <strong>of</strong> Contact with Customers (2001-)<br />
Shiseido’s Ch<strong>in</strong>a bus<strong>in</strong>ess expanded along with the nation’s economy,<br />
which has rapidly developed especially <strong>in</strong> coastal areas. Correspond<strong>in</strong>gly,<br />
Shiseido built a factory <strong>in</strong> Shanghai <strong>in</strong> 1998. Moreover, Shiseido Ch<strong>in</strong>a<br />
Research Center Co., Ltd. was established <strong>in</strong> Beij<strong>in</strong>g <strong>in</strong> 2001 for<br />
develop<strong>in</strong>g formulations, conduct<strong>in</strong>g consumer surveys and dissem<strong>in</strong>at<strong>in</strong>g<br />
technical <strong>in</strong>formation. After strengthen<strong>in</strong>g its bus<strong>in</strong>ess foundation<br />
underp<strong>in</strong>ned by the <strong>in</strong>itial success <strong>of</strong> AUPRES, Shiseido thereafter<br />
concluded contracts from 2004 with cosmetics specialty stores primarily<br />
URARA brand exclusively for cosmetics located <strong>in</strong>land, exclusively developed the URARA brand and commenced<br />
specialty stores<br />
its cosmetics specialty<br />
store bus<strong>in</strong>ess. As a result <strong>of</strong> undertak<strong>in</strong>g steady efforts to <strong>in</strong>crease the<br />
number <strong>of</strong> stores one by one, the cosmetics specialty store bus<strong>in</strong>ess has<br />
expanded with the number <strong>of</strong> stores that handle Shiseido products<br />
currently exceed<strong>in</strong>g 5,000 throughout the country. Shiseido has thereby<br />
established a corporate brand image such that Shiseido products are<br />
DQ brand for drugstore channel