BC Insider - Insurance Institute of Canada

Insurance Institute
Volume 16, Issue 1
BC Insider
For members of the Insurance Institute of British Columbia
President’s Message
Summer 2010
I hope that everyone has been enjoying the summer in beautiful British Columbia and you have had the opportunity to get
a bit of a break from the hectic nature of our daily lives. I will be taking a few weeks off this summer to enjoy some quality
time with my two boys, ages 10 and 14. They are growing so fast.
It just seems like yesterday when Past President Carol Kuzyk, FCIP, CRM, asked me if I would be interested in joining
the Insurance Institute of BC (IIBC) Executive. I was honoured to have been asked and accepted with keen interest, that was
about four years ago now. Before then, I spent a couple of years on the Marketing and Communications Committee including
a year as Committee Chair. It’s all been a bit of a blur I must confess, but it has been a wonderful opportunity to meet
so many quality people within the Insurance Industry, right across Canada. Over the years, as a member of the IIBC Council
and Executive, I have witnessed first hand how important the IIBC is to the Insurance industry in BC, what a great job the
Institute does on behalf of its members, and what a high level of dedication and commitment exists with the volunteers
that run the organization.
I have been with ICBC for about 19 years and currently work within the Broker Relations area of the company. When
I started with ICBC, I did not know very much about the CIP program as it wasn’t promoted very extensively within ICBC.
Today, things are very different as the CIP program is promoted regularly and strongly by the ICBC executive resulting in
Mike Dakin, BA, CIP
increased ICBC employee participation in the CIP program.
In BC, CIP course registrations and membership continue to grow. Courses are offered in various formats and locations
throughout the province. Our Vancouver Island Chapter is holding strong, and we are increasing our profile and involvement in the Okanagan region. In addition to our core
educational services (including the CIP, FCIP and GIE programs), we continue to hold a number of informative professional seminars throughout the year. Our CIP Golf Tournaments
and Annual Convocations are traditional highlights on the insurance industry calendar. We continue to invest in broad public marketing, through transit advertising,
advertisements in BC Business publications and other initiatives to promote the CIP brand. Way to go to all the volunteers that make this success possible.
I have always been very impressed by the efforts undertaken by the Insurance Institute to promote Insurance as a potential career choice. This is done in a number of
ways, but notably through the Career Connections and Ambassador programs. The Institute has recognized the recruitment and retention issues the P&C Insurance Industry
will be facing in the future and has established a very robust program to address these challenges. Our ambassadors in BC are doing a fabulous job – getting out to high
school classrooms, career fairs, Feed the Minds of Youth day and other activities – last year we presented to over 3200 students! This is bound to pay off over time, so keep up
the great work Ambassadors!
Top of mind at the national level for the Insurance Institute is undoubtedly the new FCIP program which starts this fall. A considerable investment of time has been
devoted to transforming the FCIP program, working with an industry CEO advisory panel, academics from leading Canadian business schools and industry subject matter
experts. The curriculum looks very interesting and I would encourage you to check out the website at www.insuranceinstitute.ca/newFCIP.
Thanks so much to outgoing President Shaun Sinclair, MBA, FCIP, CRM for an outstanding year. Shaun demonstrates leadership, commitment and has a belief in “giving
back” to the industry. It was his vision, for example, that led to the very successful Battle of the Insurance Bands fundraiser for the Variety Club, which we are confident will
be supported by Institute members as an annual event.
I am honoured and humbled at the prospect of being President of the Insurance Institute of BC over the next year, following in the footsteps of a long series of dedicated
professionals who have represented the Institute and our industry with such class and dignity. I look forward to working with this year’s Executive and Council as well as the
dedicated IIBC office staff, to build on the successes of the past and to continue to help build a promising future for the Institute here in BC.
All the best to everyone.
Mike Dakin, BA, CIP
President, Insurance Institute of BC
1110-800 W. Pender St., Vancouver, BC V6C 2V6 Tel:604.681.5491 Toll Free: 1.888.681.5491 Web: www.insuranceinstitute.ca Email: iibcmail@insuranceinstitute.ca
Learning for the real world. Rewarding.

2
Book it in Your Calendar!
August 14 CIP Examination Results release date – July Exams
August 25 CIP In-Class Registration deadline – Fall Semester
September 14 CIP In-Class courses begin – Fall Semester
September 15 Anatomy of a Claim seminar – Burnaby
September 16 Ambassador Training – Vancouver
September 22-23 Simon Fraser University Career Fair – Burnaby
September 23 CIP Networking Cocktail event– Nanaimo
September 23 What’s New in Fire Cause Determination seminar– Nanaimo
September 29-30 University of British Columbia Career Fair – Vancouver
September 30 Vancouver Island Insurance Institute Trade Show – Victoria
September TBD Instructors’ Professional Day – Vancouver
October 5 Study Skills for CIP Courses Free Workshop – Vancouver
October 6 University of the Fraser Valley Career Fair – Abbotsford
October 6 University of Northern British Columbia Career Fair – Prince George
October 14 Annual CIP Networking Cocktail event – Victoria
November 2 UBC Okanagan Career Fair – Kelowna
November 3 Feed the Minds of Youth – Vancouver & Victoria
November 19 Convocation & Awards Luncheon – Kelowna
November 25 Convocation & Awards Luncheon – Hyatt Regency Hotel, Vancouver
November 26 Convocation & Awards Dinner – Victoria Golf Club, Victoria
December 6-10 National Examination Week – Fall Semester
January 21 Negotiation Skills seminar – Justice Institute, New Westminster
For more information on courses and seminars, please visit: www.insuranceinstitute.ca
Licensing Courses – Fall 2010
Adjuster / General Insurance Salesperson Level 1 License
General Insurance Essentials (GIE) Course – Part 1 & 2
This course provides the training required by the Insurance Council of BC for anyone wanting to obtain a Level 1 Salesperson (Broker) or Level 1 Adjuster’s License. Within one
year of completing the program, the successful candidate must obtain the sponsorship (employment) of a licensed insurance agency, broker or adjuster in order
to obtain a Level 1 license through the Insurance Council of BC.
IIBC Home Study
Location: Independent learning
Starts: Ongoing registration
Fees & Registration: www.iibc.org under “licensing” icon
IIBC Nanaimo
Location: ICBC
Starts: September 8, 2010 (Wednesdays)
Fees & Registration: www.iibc.org under “licensing” icon
Douglas College (New Westminster)
Location: New Westminster Campus
Starts: September 11, 2010 (7 Saturdays)
Fees & Registration: www.douglas.bc.ca/ce/cba
Langara College (Vancouver)
Location: West 49th Avenue Campus, Vancouver
Starts: October 18, 2010 (Mondays/Thursdays)
Fees & Registration: www.langara.bc.ca
Camosun College (Victoria)
Location: Interurban Campus
Starts: September 13, 2010 (Mondays)
Fees & Registration: http://camosun.ca/
CiP Course Fall schedule
Registration deadline for BC in-class CIP courses ends August 25, 2010.
We are pleased to offer CIP courses in various formats: Evenings, Fast Track (Saturdays) and
On-line; and in many locations across BC: Vancouver, North Vancouver, New Westminster,
Surrey, Nanaimo, Victoria, Prince George and Kelowna.
For more information on dates and locations, please visit our website at:
www.insuranceinstitute.ca

academic division report “i am a Baby Boomer”
by Wes Chowen, BA, CIP, CRM, Vice-President, Academic Division
This is my third year on the Executive of the Insurance Institute of British Columbia (IIBC), I now assume a new set of responsibilities with the Academic Division. The three committees
that form this division operate according to formal mandates, with a general direction to recruit and then educate our members.
I am a Baby Boomer, which mean I was born sometime between 1947 and1966. I am male and employed in the Property & Casualty Insurance Industry. This means I will
retire at age 59.2 because I live in Canada, or possibly 58 because I live in B.C., or 63.8 if I continue to work as a broker, but 59.1 if I returned to work in Claims.
Our industry and particularly B.C., is facing a wave of retirements over the next 5-10 years. As the educational arm of the P&C industry, the Insurance Institute is mandated
to recruit and then to train and develop the professionals and managers of the future.
With this dual responsibility of recruiting and educating, Jennifer Perry, CHRP, CPM of Hub International Insurance Brokers returns to Chair our Education & Career Connections
Committee. Jennifer and her committee will continue to develop ambassadors to work within the Career Connections Program. Last year, our ambassadors presented to
92 classrooms and to over 3200 students. If you are interested in becoming an ambassador of our profession, be sure to contact Jennifer. This committee is also responsible for
overseeing our in-class CIP and GIE programs.
Mark Francis, FCIP, ACS of ICBC, another Baby Boomer I believe, has moved from his previous role as Chair of our Future Directions Committee to the Chair position of our
Marketing & Communications Committee. Mark’s group is responsible for all of our marketing and promotional material. He’s been volunteering with IIBC for a long time and
brings a wealth of experience to the committee. Keep up the good work Mark!
Our Okanagan Committee will expand its boundaries to include Thompson Okanagan, as Connie Desharnais, CIP of Gore Mutual Insurance and her committee hopes to grow
our presence in Kamloops. Connie is taking over this two year old committee for the first time and her positive outlook will provide immediate impact.
According to a recent study conducted on behalf of the Insurance Institute of Canada, “A Demographic Analysis of the Property & Casualty Insurance Industry in Canada”,
there is less than one worker under the age of 45 for every manager currently in the P&C industry’s work force. The immediate future is going to provide rewarding opportunities
for new entrants and existing professionals. Our Academic Division will continue to recruit and train adjusters, examiners, underwriters, agents, brokers, IT personnel, administrators,
actuaries, and HR personnel.
I look forward to working with the Academic Committee’s Chairs and Committee Members, and fully recognize the commitment made by these great volunteers. I hope that
all staff and members enjoy the summer. See you in September.
Professional division report “Volunteer Work is not actually Work”
by Pierre Chavigny, CIP, CRM, Vice-President, Professional Division
One of the best life lessons that I have learned over the years is that volunteer ‘work’ is actually not ‘work’, but an absolutely wonderful opportunity to learn, and to grow & develop
myself as a human and as a professional. In the past six years, I have had great experiences volunteering with the Insurance Institute of BC (IIBC) as a committee member,
committee Chair, Ambassador and, most recently as Secretary Treasurer. I have also volunteered in my home town with the Langley RCMP, Langley United Youth Soccer Association
and Langley Minor Hockey. I can honestly say that for everything that I have ‘put in’, I have easily had returned back to
me in the form of new friends, contacts, memories and education! So I ask you… When will you be joining us??
I am very pleased to announce that Jasmine Sodhi, BA, CIP of ICBC will be chairing our Future Directions Committee for
2010-2011. This will be Jasmine’s third different Committee after very successful terms chairing our Seminars Committee
in 2009-2010 and our Education Committee in 2007-2008 and 2008-2009. Jasmine served as an Education Committee
member for two years before becoming Chair in 2007 and also taught “Principles & Practice of Insurance” for three years.
Jasmine’s highlights from last year are the introduction of Webinars (online seminars), which were very successful. Also,
the Committee worked on expanding our Seminars outside of the downtown core in an effort to reach more members.
These innovative ideas and efforts allow the IIBC to demonstrate our ongoing commitment to being responsive to the
needs of our Membership!
I am also very pleased to welcome Lynne Vetter, FCIP of Wawanesa Insurance who will be ‘officially’ chairing her
first committee, Events. Halfway through 2009-2010, Lynne graciously assumed leadership of the Events Committee in
addition to her work with the Marketing Committee (for which she has spent the previous eight years). Lynne has actually
been volunteering with IIBC for the past 15 years in the role of Company Liaison. Highlights for Lynne from the past year
include working on the IIBC’s inaugural Battle of the Insurance Bands Charity event which raised over $11,000 for Variety
Children’s Charity and her continued work on the CIP Society’s Annual Golf Tournament which sold out in an incredible two
weeks time!
This year, we also get to welcome back Helena Dolan, BMath, FCIP, CRM of Intact Insurance after a one year hiatus. Helena
will be chairing our Seminars Committee for the first time. In 2007-2008 and 2008-2009, Helena chaired the Marketing
& Communications Committee upon her arrival in BC from Ontario. Highlights for Helena included the Billboard advertising
campaigns and Networking Events that proved to successfully promote the CIP brand within our industry and to the end
consumer who ultimately benefits from best in class service that a CIP graduate can provide!
I’m sure that if you ask anyone who has volunteered with the Insurance Institute, you will hear that the ‘work’ was
exciting, innovative, gratifying and most of all, fun! It’s a labour of love that will definitely be a positive return on the
investment of sharing your time and experience. Please feel free to contact any of us for ways in which you can bring your
ideas and enthusiasm!
I would like to thank our Committee Chairs in advance for their continued dedication to the IIBC!
B C s t a F F
Danielle Bolduc BComm, CIP
Manager
dbolduc@insuranceinstitute.ca
604-681-5491 ext. 22
Laine Atkins BA
Customer Service Representative
latkins@insuranceinstitute.ca
604-681-5491 ext. 0
Kim Durocher
Seminars & Events Coordinator
kdurocher@insuranceinstitute.ca
604-681-5491 ext. 21
Karen Graves BA, CIP, ACS
Education Coordinator
kgraves@insuranceinstitute.ca
604-681-5491 ext. 29
Donna Salahor CIP
Marketing Coordinator, Vancouver Island
dsalahor@insuranceinstitute.ca
250-216-9393
3

2010 CiP society of BC, annual golf tournament – Vancouver
We held our 8th Annual CIP Society Golf Tournament
on June 9th at Hazelmere Golf Course in
Surrey. The tournament sold out in a record two
weeks with 160 golfers and 186 people for dinner.
The forecast looked extremely grim as the rain
poured down in the morning, but luck was on
our side again and the sky cleared just in time for
everyone to enjoy a fun afternoon on the course!
With special thanks to The Mutual Fire Insurance
Company of BC, we were able to once again
go full force with a wine theme. Everyone really
enjoyed the featured BC wine, Quinta Ferreira
from Oliver, served at the wine tasting station
during the afternoon and with dinner.
We were pleased to present once again a cheque for $1215 to WICC which was generated from the partial proceeds from mulligan sales and hole sponsorships.
Our goal remains to stand out as the premier golf tournament in the industry and we feel we achieved this thanks to our sponsors, our volunteers and all the golfers! Without
you, it wouldn’t be possible!
To view your team picture on Flickr, go to: www.flickr.com/photos/iibc/sets
Special Thanks to Our Generous Sponsors!
LUnCH sPOnsOr
FirstOnSite Restoration
driVing range sPOnsOr
ServiceMaster of the Fraser Valley
‘HOLe-in-One’ sPOnsOrs
BFL Canada Insurance Services Inc
McLarens Canada
Pat Anderson Insurance Group
PUtting green sPOnsOr
ClaimsPro Inc.
LiaBiLitY insUranCe sPOnsOr
All Sport Insurance Marketing Ltd
4
Wine sPOnsOr
(Wine Tasting Station & Dinner Wine)
gOLF Cart sPOnsOr
Institute President Shaun Sinclair presents a cheque to
Sara Mehrjou and Ami Barilla of WICC.
HOLe sPOnsOrs
Advance Claims Service Ltd
Aviva Insurance Company of Canada
BCAA Insurance Corporation
CJB Restoration Services
Crawford Canada
The Economical Insurance Group
Gore Mutual Insurance Company
Insurance Corporation of BC
Intact Insurance
MEA Forensic
Matson, Driscoll & Damico
Phoenix Restoration
RSA / CNS
Wawanesa Insurance
Shaun Sinclair presents the first place trophy to
Terry Schmunk, Sean Douglas, Rob Orr and Steve Maurer.
Special thanks to our Wine Prize Sponsors;
everyone took home a bottle of the featured wine
from Quinta Ferreira!
gOLd sPOnsOrs
Alexander Holburn Beaudin & Lang LLP
Allmark Smith & Associates (1995) Ltd
Angel Restoration Inc.
Brouwer Claims Canada
Canadian Underwriting Services
Canstar Restorations Ltd.
Clear Marketing Inc.
The Co-operators
Cunningham Lindsey Canada Ltd
Johnston Meier Insurance
Pro-Claim Restoration
ServiceMaster Restoration of Vancouver
T.W. Manley & Sons Contractors
siLVer sPOnsOrs
AXA Pacific Insurance Company
BI & I
Chubb Insurance Company of Canada
Coast Claims Service Ltd
Commonwealth Insurance Company
Dents Unlimited
Discovery Claims Services Ltd.
Dolden Wallace Folick LLP
The Dominion Insurance Company
Harper Grey LLP
Kernaghan Adjusters
Risk Management Services
Sereca Fire Consulting Ltd
BrOnZe sPOnsOr
Munich Reinsurance Company of Canada

instructor spotlight
greg thierman, CIP, CFE
Registrations for the CIP program are on the rise and this is due largely to our knowledgeable and dedicated CIP instructors. Greg
Thierman CIP, CFE is one of those instructors. Over the years, Greg has taught ‘Insurance Against Liability’, ‘Fraud Awareness and
Prevention’, ‘Essentials of Loss Adjusting’ and ‘Advanced Loss Adjusting’ in Kelowna. He teaches his courses in the traditional evening
classroom setting, but he has also branched out and recently began delivering his courses online so he can accommodate students
who are not able to attend his much sought-after courses in person.
In 2002, Greg was the recipient of the Insurance Institute of Northern Alberta Instructor of the Year award, and his BC students
certainly agree! One student wrote “Greg taught one of the few CIP courses where I actually never wanted to miss a class as it was
so interesting. Greg is an excellent instructor and I learned tons.” Another student commented, “…Greg was the absolute BEST
instructor. He knows the material inside and out and teaches perfectly. I will take any courses Greg may teach in the future.”
Greg knows when it comes to teaching; you get back what you put in. When asked why he loves teaching he replied, “I like the challenge of making the classes interesting
and relevant, I enjoy the interaction with the students and I appreciate learning something during every class from the students experiences and comments.” Instructing can
be challenging, but it is very rewarding.
Greg’s passion for teaching is reflective of his overall passion for life. Recently, Greg participated in a fundraising event for the Women in Insurance Cancer Crusade. He
shaved off this trademark ‘FRO’ to raise money and awareness for cancer research. Greg has a lot of experience in the insurance industry, but it is his passion for life and learning
that makes him an excellent instructor!
The Insurance Institute of BC would like to thank Greg and all of the BC instructors for their hard work and dedication. If you are interested in joining the ranks and teaching
CIP courses, please contact Karen Graves at kgraves@insuranceinstitute.ca .
Battle of the
insurance Bands
On March 25, 2010 five bands battled it out at Bar None
in Yaletown for the 1st Annual CIP Society “Battle of the
Insurance Bands” Charity event.
Thanks to everyone who came out for such a fun
night. A big thank you to all the bands for volunteering
their time and talent… inCIPients (ICBC and the IIBC
Past President), Front Page (Commonwealth), West
Coast Rock Revue (Jones Brown Insurance), Wes Alexander
(Alex Pollington from Canadian Direct Insurance)
and the winning group Axiom (ICBC) photo, right.
Thank you to our sponsors… without you,
this wouldn’t be possible!
GOLD
AXA Pacific Insurance Company
SILvEr
Commonwealth Insurance Company
CMW Insurance Services
Family Insurance Company
Park Georgia Insurance Agencies Ltd.
BrOnzE
Knight Easton & Associates
The Economical Insurance Group
Intact Insurance
Gore Mutual Insurance
Special thanks to Donnelly Hospitality Management for the fabulous food donated at Bar None!
Thanks to Jonathan Wong from Commonwealth who was our volunteer photographer….here is the link to view the great shots he took!
http://www.flickr.com/photos/iibc/sets/
Together we raised $11,200 to Variety – The Children’s Charity! Well done everyone!
If you play in a band with a member that works in the insurance industry, and you are interested in participating at next year’s event, please contact Shaun Sinclair at
shaun_sinclair@bcit.ca.
Hope to see you next year!!
5

Vancouver island Chapter report
by Lucie Ferguson, CIP, CAIB, CRM, President, Vancouver Island Chapter
The Vancouver Island Chapter had a very successful 2009 -2010 term. As of April 2010, the Vancouver Island Chapter had 581
paid members, which is an approximate 6% increase over last year!
On June 23, 2010, we hosted our Fourth Annual CIP Society Golf Tournament at the Cedar Hill Golf Course in Victoria. We
once again had a great turn out of golfers and dinner guests. Huge thank you to our sponsors as their contributions truly
help make this event the success that it is. We once again had our “Bring’em Back Alive” side game which was won by the
ladies group of Patricia Whitefield, Rhonda Zimmerman, Darlene McBride, Kim Rasmussen and Kathy Webster (see
picture below left, top). The Team Best Score prize was won by Dennis Summerhayes, Peter Pringle, Jonathan Lawrence
and Ben Fitzpatrick (see picture below left, bottom). Next year’s Golf Tournament will be held on June 22, 2011 at Cedar
Hill Golf Course so be sure to ‘Save the Date’ – we look forward to seeing you there!
To view your team pictures on Flickr, go to: http://www.flickr.com/photos/iibc/sets
We would like to thank the following companies for their continued support with both hole sponsorships and prize
donations:
Hole sponsors
Eagle Sponsors
ICBC
Payne Travis & Associates
RS Restoration Services
The Cooperators
Van Isle Auto Glass
Birdie Sponsors
Carfra & Lawton
Downs Construction Ltd.
The Economical Insurance Group
This Fall, we are pleased to offer CIP classes in Victoria & Nanaimo. And for the first time, we will be offering the GIE (General
Insurance Essentials) Licensing course in Nanaimo (to obtain details and registration form, please contact Donna Salahor
via email at dsalahor@insuranceinstitute.ca). The GIE licensing course is also being offered in Victoria through Camosun
College; please see their website, www.camosun.ca,
for details and registration. Our 2010 Convocation will
be held again at the prestigious Victoria Golf Club on
Friday, November 26, 2010.
We are excited and proud of the achievements we
6
Par Sponsors
Belfor Restoration Services
ClaimsPro Inc.
Coast Capital Insurance Services
Excel Adjustco Inc.
Harbord Insurance Services
Intact Insurance Company
Megson Fitzpatrick Inc
On Side Restoration
Rocky Road Construction
Verico Select Mortgage
Wawanesa Mutual Insurance
Above: “Bring ‘Em Back Alive” Winning Team.
Below: “Best Score” Winning Team.
Prize sponsors
ClaimsPro Inc.
CNS & Royal Sun Alliance
Reclaim (Future Shop)
Downs Construction Ltd.
Eagleye Restoration
Aviva Insurance Company of Canada
Thrifty Foods
accomplished during the past year. With the addition of Donna Salahor, Insurance Institute Vancouver
Island Marketing Coordinator, we were able to increase our offerings to our Island members, including
four Free Study Skills Workshops to our students in Victoria and Nanaimo. We also attended Career Fairs
at Vancouver Island University in Nanaimo and UVic in Victoria. These Career Fairs, in partnership with
the Insurance Institute Career Connection Team, are a great opportunity to promote the Insurance Industry
and the diverse careers available in the industry to university students. We also had the opportunity
to speak to high school students at both Belmont & Cowichan Secondary High Schools giving them
some insight into the Insurance Industry.
Thank you to our Career Connection Ambassadors:
Mike Connors, Wayne Coates, Dale
Rogoza, Maurice McFadden, Pat Fowler and
Muriel Sitter.
On an ending note, I am truly honoured
and excited to be serving as President of the
IIBC, Vancouver Island Chapter for a second
term and to be part of the IIBC Executive team.
I am looking forward to another exciting and
challenging year.
2010 -2011
Vancouver Island
Council Members
President
Lucie Ferguson, CIP, CAIB, CRM
Coast Capital Insurance Services
PAst President
Muriel Sitter, CIP, CAIB, CRM
Coast Capital Insurance Services
secretAry/ treAsurer
Sylvia Bernat, CIP, CRM
Intact Insurance
educAtiOn cHAir
Dale Rogoza, CIP, CRM
ClaimsPro Inc.
seMinArs cHAir
Wayne Coates, BA, CIP
Insurance Corporation of British Columbia
eVents cHAir
Lorraine Cuthbert, CIP, CAIB
Coast Capital Insurance Services
cOMMittee MeMBers
Shawn Blennerhassett, CIP
Claimworks
Dawn Cooper, FCIP
Chart Canada
Shevaun Ward
Intact Insurance
Donna Salahor at the Insurance Institute table.

toast Our success – ambassador Program
On June 11, 2010, the Insurance Institute hosted the ‘Toast Our Success’ event to recognize the outstanding
work and dedication of the BC Ambassadors and the great success of the Ambassador program. In
BC in 2009-2010, we participated in 21 career fairs in secondary and post secondary institutions and
presented to 92 high school classrooms. To recognize their contributions to the success of the program,
the following Ambassadors were presented with a certificate or a plaque:
Anthony Mcdermott – ICBC
Arthur Li – Sovereign General Ins Co
Blair Benoit – RSA
Rita Algabre – Wawanesa Insurance
Dee Glen – Johnston Meier Insurance Brokers
Donna Wingenbach – Aviva Canada Inc
Donna Garcia – Zurich Canada
Donna Salahor – Insurance Institute of BC
Faith Lewis – ICBC
Gail Beszedes – ICBC
Gigliola Bates – ICBC
Glenda Ouellette – ICBC
Glenn Minnis – Ecclesiastical Insurance Group
Jacques Fournier – Western Financial Group
Jasmine Sodhi – ICBC
Joanne van Pelt – Coast Capital Ins Services Ltd
John Mckenzie – Canadian Direct Insurance
Karen Graves – Insurance Institute of BC
Karin Singbeil – ICBC
Kerry McLaughlin – ICBC
Kevin Gelin – ICBC
Laura Caulder – AXA Pacific Insurance Co
Mark Wyatt – RSA
Mary Dehod – Wawanesa Insurance
Maurice McFadden – ICBC
Michael Connors – Payne Travis & Associates
Miriam Gregory – Rainbow Insurance Agency
Muriel Sitter – Coast Capital Insurance Services
Pat Fowler – Coast Capital Insurance Services
Pierre Chavigny – ClaimsPro Inc.
Rhonda Palmer – ClaimsPro Inc.
Roelien Hanslo – RSA
Sara Mehrjou – Gore Mutual Insurance
Sarah Newman – Aviva Canada Inc
Scott Wallace – BFL Canada
Sharon Craver – ICBC
Tim Snyders – AON Reed Stenhouse Inc
Special recognition was given to Pierre Chavigny, Karen Graves, Anthony Mcdermott and Kerry
McLaughlin for going above and beyond; these four Ambassadors facilitated more than 10 events during
the school year!
Congratulations to all Ambassadors and thank you for supporting the program.
Interested in Championing our Industry?
The goal of the Ambassador program is to help motivate and inspire young people to think about the
insurance industry as a possible career path. To continue to make a difference with our industry’s future
employees, we need as many people as possible promoting careers in insurance.
If you are interested in the Ambassador program, please feel free to contact our office for more information.
We have an Ambassador training day scheduled for September 16, 2010 and would love for
you to attend.
For more information on the
Career Cconnection program, please visit
http://www.career-connections.info/
Governing Council 2010-2011
President
Mike Dakin, BA, CIP
Insurance Corporation of British Columbia
mike.dakin@icbc.com
1st Vice President –
AcAdeMic diVisiOn
Wes M. Chowen, BA, CIP, CRM
Pat Anderson Insurance Group
wes.chowen@patand.com
2nd Vice President –
PrOFessiOnAL diVisiOn
Pierre Chavigny, CIP, CRM
ClaimsPro Inc.
pierre.chavigny@scm.ca
secretAry/treAsurer
Jan Brownridge, BA Hons, FCIP, CRM
Munich Reinsurance Company of Canada
jbrownridge@mroc.com
PAst President
Shaun Sinclair, MBA, FCIP, CRM
British Columbia Institute of Technology
shaun_sinclair@bcit.ca
VAncOuVer isLAnd cHAPter
President
Lucie Ferguson, CIP, CRM, CAIB
Coast Capital Insurance Services
lucie.ferguson@coastcapitalsavings.com
MArKetinG And cOMMunicAtiOns
Mark Francis, FCIP, ACS
Insurance Corporation of British Columbia
mark.francis@icbc.com
Future directiOns
Jasmine Sodhi, BA, CIP
Insurance Corporation of British Columbia
jasmine.sodhi@icbc.com
seMinArs
Helena Dolan, BMath, FCIP, CRM
Intact Insurance Company
helena.dolan@intact.net
educAtiOn & cAreer cOnnectiOns
Jennifer Perry, CHRP, CPM
HUB International Insurance Brokers
jennifer.perry@hubinternational.com
eVents
Lynne Vetter, FCIP
Wawanesa Insurance
lvetter@wawanesa.com
OKAnAGAn
Connie Desharnais, CIP
Gore Mutual Insurance
cdesharnais@goremutual.ca
7

8
thank You to Our exam Proctors!
A big thank you to the BC proctors for their assistance in the past year (December, April and July exam sessions)
Your support and donation of your time is very much appreciated.
Adel Heyworth ......................................................................................Falkins Insurance
Ajay Chhibber ............................................................................ Golden Shield Adjusters
Alice Mak ..............................................Premier Marine Ins Managers Group (West) Inc.
Allison L’Arrive ...........................................................................................................ICBC
Angela Mattson ...............................................................Simmons, Black & Emsland Ins
Angela Williams ........................................................................ Western Financial Group
Ann Nagy ....................................................................................BCAA Insurance Agency
Annette Doan ...........................................................................................................ICBC
Arthur Li .............................................................................................Sovereign General
Bernice Klaudt .................................................................... Economical Insurance Group
Brenda Muress ................................................................................ Aon Reed Stenhouse
Brett Hansen ....................................................................................Associated Adjusters
Bob McGill.............................................................................................Falkins Insurance
Bob Scott .............................................................Scott & Associates Insurance Adjusters
Bob Whitlock .....................................................................................Whitlock Insurance
Carol Bruno ...............................................................................Whillis Harding Agencies
Carol Kuzyk ................................................................................................................. ---
Carol Saxon ...............................................................................................................ICBC
Castor So .............................................................................. Oakwest Insurance Services
Charles Henderson ..................................................................RHC McDonald Ins Brokers
Charlie Cohoe ................................................................................... Stutters Restoration
Claudette Bennison ..................................................................................................ICBC
Colleen Gustafson .....................................................................................................ICBC
Connie Desharnais ..................................................................Gore Mutual Insurance Co.
Dale Rogoza ...............................................................................................ClaimsPro Inc.
D’Arcy MacKay ..........................................................................................................ICBC
Darlene McBride ..............................................................................Aviva Elite Insurance
David Beatty .............................................................................................................ICBC
Dawn Wing-Lantela ..................................................................................................ICBC
Eric Laity ......................................................................................Cardinal Claims Service
Eric Renteria ...............................................................................................Crawford & Co
Erika Moore ................................................................................Capri Insurance Services
Fern McCannell .........................................................................Barnescraig & Associates
Gary Taylor .......................................................................... Economical Insurance Group
Gayle Clingwall ........................................................ Johnston Meier Insurance Agencies
Glen Olsen .................................................................................................................ICBC
Gordon Baughen ........................................................................Capri Insurance Services
Gord Peabody ............................................................................................ClaimsPro Inc.
George Ruscoff ..........................................................................................................ICBC
Heather Regush ........................................................................................................ICBC
Holly Critchison ...................................................................................Gordon Hulme Ltd
Howard Sale ..........................................................................................The Co-operators
Hugh Lindsay ..............................................................FMG Financial Mentors Group Inc.
Jack Hardacre ..............................................................................BCAA Insurance Agency
Jacques Fournier ....................................................................... Western Financial Group
Jacqueline Niemann .................................................................... Megson Fitzpatrick Inc
James Varga ..............................................................................................................ICBC
Janice Mangano .......................................................................... Pemberton Holmes Ltd
Jeannette Reicheneder ............................................................Discovery Ins Services Ltd
Jeanie Lee .........................................................................Commonwealth Insurance Co.
Jennifer Booty ...........................................................................................................ICBC
Jennifer Ramsay .....................................................................................Intact Insurance
Joan Sholinder ....................................................................Lakeside Insurance Agencies
Joanne Lacasse .................................................................Coastal Community Insurance
John Domes ..............................................................................................................ICBC
Keith Goldsworthy ....................................................................................................ICBC
Kevin McIntyre ...........................................................Underwriters Group of Companies
Kim Bannigan .......................................................................................The Co-operators
Laura Hughes ...............................................................Province of BC Risk Management
Leah Kirkham ................................................................................... Stutters Restoration
Leanne Eriksen ..........................................................................................................ICBC
Leah Wood ......................................................................................Cunningham Lindsey
Lesley Fisher .............................................................................................................ICBC
Leslie Buchanan ........................................................................................................ICBC
Liz Strocel ............................................................................................Envision Insurance
Lorraine Cuthbert...........................................................Coast Capital Insurance Services
Lucie Ferguson ...............................................................Coast Capital Insurance Services
Mark Woodall ..............................................................Sports-Can Insurance Consultants
Mary Dehod ....................................................................................Wawanesa Insurance
Maurice McFadden ....................................................................................................ICBC
Mike Brousseau ......................................................... Interior Savings Insurance Services
Meaghan Cadwallader .................................................Vancouver Island Insurance Ctres
Meaghan Symes ........................................................................................................CNS
Melanie Acs ......................................................................... Economical Insurance Group
Muriel Sitter ...................................................................Coast Capital Insurance Services
Nicole Federucci .................................................................Porter & McMillian Insurance
Pat Fowler ......................................................................Coast Capital Insurance Services
Penny Harris .........................................................................................Murrick Insurance
Pierre Chavigny ..........................................................................................ClaimsPro Inc.
Raylene van den Adel ...............................................................AXA Pacific Insurance Co.
Regan McPherson .....................................................................................................ICBC
Rhonda Palmer ..........................................................................................ClaimsPro Inc.
Rita Algabre ............................................................................Gore Mutual Insurance Co.
Rob Story ..................................................................................................................ICBC
Ron Fisher ................................................................................................................ICBC
Rose Mercer ................................................................................BCAA Insurance Agency
Scott Wroe ................................................................................................................ICBC
Shannon Willford ...................................................................... Western Financial Group
Sharon Craver ............................................................................................................ICBC
Shirley Levesque .................................................................Kootenay Insurance Services
Stephen Ottewell ......................................................................AXA Pacific Insurance Co.
Steve Fabro ...............................................................................................................ICBC
Susan McFarlane .......................................................................................................ICBC
Sylvia Bernat ...........................................................................................Intact Insurance
Tara Johnson ...........................................................................................Intact Insurance
Teresita Gotengco ....................................................................Aviva Insurance Company
Trish Wolfe .....................................................................Coast Capital Insurance Services
Tricia Gagnon ............................................................................ Western Financial Group
Val Urban ..................................................................................AXA Pacific Insurance Co.
Vicki Rowan ............................................................................................Intact Insurance
Vivian Wagner ............................................................................Capri Insurance Services
Wayne Kell ..............................................................................................Intact Insurance
Yvonne Kuxhouse ......................................................................................................ICBC
Thank You!
If you have earned your designation and would like to volunteer to proctor an exam, please contact us at (604) 681-5491.