Chief Executive Officer Report - Australian Sports Commission

Strategic Priority Area 4 4 - Operational - Operational Services Services
24 2007/08 Annual Report
Chief Executive Officer
Report
• � Facilities (acquisition and management)
• � Event management / competitions
• � Information technology
•
•
•
•
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�
�
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Risk management
Volunteer
Volunteer
management
management
Customer service
Customer service
Partnerships
Partnerships
Significantly
Significantly within
within
the
the
period
period
TFA
TFA
rationalised
rationalised
the
the
number
number
of
of
facilities
facilities
being
being
managed
managed
shutting
shutting
down
down
the
the
dual
dual
operation
operation implemented
implemented
in
in
2005
2005
in
in
QLD.
QLD.
With
With
this
this
return
return
came
came
a
a
more
more
streamlined
streamlined
approach
approach
to
to
management
management
of
of
the
the
sport
sport and
and
importantly
importantly
the
the
cohesiveness
cohesiveness
of
of
the
the
national
national
operation.
operation.
The
The
removal
removal
of
of
duplicated
duplicated
operations
operations
allowed
allowed
an
an
assessment
assessment
of
of
critical
critical
requirements
requirements within
within
the
the
period.
period.
The ability for members of of the staff to gain knowledge from other members of of the the national operations in in one one locality
locality has ensured has ensured the improvement the improvement of customer of customer service. service.
TFA signed off on the commercialisation process with Sportingpulse which confirmed arrangements for for IT support IT
support for all competitions for all competitions going forward. going In forward. the process, In the the process, removal the of removal a cost and of a subsequently cost and subsequently the creation the of creation a
of revenue a revenue stream stream were were created. created. TFA TFA will work will work with with them them to implement to implement further further infrastructure infrastructure which which directly directly supports
supports the efficient the management efficient management of affiliates. of affiliates.
This will also be complemented with a strong focus on the database to ensure the sport is well positioned on
This will also be complemented with a strong focus on the database to ensure the sport is well positioned on the
the membership information required. The TFA website - www.austouch.com.au has also seen healthy usage by
membership information required. The TFA website - www.austouch.com.au has also seen healthy usage by
members, ensuring that that it it is is an an effective communication tool tool to to the the touch touch community. community
Summary by Month
Month Website Hits
Jun 08 1312262
May 08 1409867
Apr 08 1292070
Mar 08 1879192
Feb 08 1409915
Jan 08 908963
Dec 07 733102
Nov 07 1151220
Oct 07 1145615
Sep 07 1129536
Aug 07 1081186
Jul 07 840714
Totals 14293642