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PLACING AN ORDER ONLINE<br />
To order Bullseye products online, visit our website:<br />
www.bullseyeglass.com<br />
PLACING AN ORDER By PhONE, fAx OR EmAIL<br />
Us and Canada orders: When ordering by fax or email, include<br />
your name and a daytime phone number, and a Bullseye representative<br />
will call you to confirm availability and prices.<br />
Phone: 503.232.8887<br />
Toll-free order line (within Us): 888.220.3002<br />
Fax: 503.238.9963<br />
Email: sales@bullseyeglass.com<br />
Hours: Monday–Friday, 7:00 am–5:00 pm (Pacific time)<br />
International orders: For inquiries, requests, and orders outside<br />
the United States and Canada.<br />
Email: internationalsales@bullseyeglass.com<br />
Phone: 503.232.8887<br />
ShOPPING IN PERSON<br />
Bullseye Resource Center:<br />
address: 3610 SE 21st Avenue, Portland, OR 97202<br />
Phone: 503.227.2797<br />
Hours: Monday–Friday, 10:00 am–6:00 pm;<br />
Saturday, 10:00 am–5:00 pm; Sunday, 12:00 pm–5:00 pm<br />
Bullseye Factory: Call to learn more about factory purchasing<br />
requirements.<br />
address: 3610 SE 21st Avenue, Portland, OR 97202<br />
Phone: 503.232.8887<br />
Toll-free order line (within Us): 888.220.3002<br />
Hours: The factory sales department is open by appointment<br />
only, Monday–Friday, 7:00 am–5:00 pm (Pacific time).<br />
LOCATING A BULLSEyE DEALER<br />
We are happy to provide you with the name of the Bullseye dealer<br />
nearest you.<br />
Phone: 503.232.8887<br />
Email: sales@bullseyeglass.com<br />
web: www.bullseyeglass.com/dealers<br />
PRICES AND AvAILABILITy<br />
We have immediate access to the largest selection of Bullseye<br />
glass in the world. If we do not have your specified glass in stock,<br />
we can usually obtain it within 24–48 hours, or we can often suggest<br />
a close substitute from our “curious” stocks, at good savings.<br />
Prices, especially for imported products, are subject to change<br />
without notice. A representative will call you with all prices including<br />
shipping and handling before your order leaves our premises.<br />
PAymENT mEThODS<br />
For phone, fax, and email purchases we accept Visa, MasterCard,<br />
American Express, and personal and business checks. For<br />
online purchases, we accept credit cards. To apply for credit<br />
terms on Bullseye factory orders only, call 888.220.3002.<br />
GIfT CARDS<br />
What about a gift card for the glass lover in your life? Call tollfree<br />
888.220.3002 to make arrangements.<br />
PACkING<br />
Built to survive travel, our multi-walled cardboard boxes with<br />
double layers of interior foam padding are some of the toughest<br />
glass packaging you’ll find. We have specially designed boxes for<br />
shipping sheet glass in most Bullseye sizes. Box fees: for 10 x 10s,<br />
$10.00; for half sheets, $18.00; for full sheets, $60.00. (Return for a<br />
$50.00 credit.) Each box can hold eight 3 mm sheets. Factory sheet<br />
glass orders are packed into sturdy wooden crates, then banded<br />
together or palletized for safe transport.<br />
ShIPPING<br />
We ship via UPS ground unless otherwise instructed. Most orders<br />
will go out within 24–48 hours of receipt. We must have a street<br />
address (no PO boxes) for UPS delivery. Larger glass orders are<br />
usually shipped via motor freight.<br />
RETURNS<br />
Call us for authorization and instructions before returning merchandise<br />
to the Resource Center or factory. A credit will be issued<br />
for merchandise returned in good condition within thirty days of<br />
purchase. Restocking fees may apply.<br />
DAmAGED ShIPmENTS<br />
All merchandise is closely inspected prior to shipping. Damage in<br />
transit is the responsibility of the carrier.<br />
UPs: If you notice any damage to the exterior of the packaging,<br />
note this on the delivery receipt. Save all packaging materials<br />
and damaged product and contact us immediately. We will file a<br />
claim with UPS on your behalf and replace or credit the damaged<br />
materials.<br />
Motor freight: Inspect all shipments immediately upon receipt.<br />
If you notice any external damage to the packaging, do not sign<br />
the delivery receipt until you have inspected the goods. If you<br />
discover damage upon unpacking the shipment, indicate it on the<br />
carrier’s delivery receipt, file a claim immediately with the carrier,<br />
and notify us.<br />
GIfT ShIPmENTS<br />
If your purchase is being sent as a gift, be sure to let us know so<br />
we can send your invoice separately.<br />
TEChNICAL QUESTIONS<br />
Check our website to: download technical articles; learn about<br />
specific glasses (visit <strong>Glas</strong>sTips and TorchTips); buy technical<br />
books; read about our classes; and see our list of teaching programs<br />
worldwide. having a problem with Bullseye glass? E-mail us<br />
at sales@bullseyeglass.com or fax 503.238.9963. We may refer you<br />
to a Bullseye technician, if appropriate.<br />
INFORMaTION<br />
Ordering<br />
71<br />
Toll-free order line 888.220.3002 • Order online at www.bullseyeglass.com
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