Download the Management Plan - Carlisle City Council

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Country Park Manager, (CPM) responsible for overall management of the site, including the safety of staff and visitors. Based on site 9am – 5pm Mon- Fri 37hrs/week Tarn Supervisor, (TS) responsible for the day to day practical management of the site and running of volunteers, environmental education activities and the running of events. Based on site 8am – 4pm Mon- Fri 37hrs/week Tea Room /Gift Shop Manager, (TM) responsible for management of the tea room and gift shop and its staff. Based on site in the tea room 5 days/week (9am – 4pm) 34hrs/week Cook, Based in the tea room and responsible for preparation of food, 5 days/week (9.30am – 4pm) 30hrs/week Casual Staff, assist in the running of the tea room, food preparation and serving of customers. Hours vary. Placement Student (bursary supported) working with the Tarn Supervisor and Tarn Manager in the day to day running of the site as part of a sandwich degree. Working with the team on set days each week for a full year, which includes working two Sundays/month to lead the volunteer team. Treated as a member of staff. Team Meetings are held to discuss any issues and pass on information once every 2 months on a weds early evening. This timing works well to be able to involve as many staff as possible. A list of action points are distributed after each meeting and progress is checked at subsequent team meetings. Team Appraisal Jan 2010 A team appraisal is held annually (1 st one in Jan 2010) to ensure objectives are set for the park to work towards the corporate plan. Objectives from Jan 2010 are; • Continue to develop further opportunities for quality volunteering activities at Talkin Tarn as part of a wider Green Space volunteer network. Aiming to achieve 900 quality volunteer hours/year. • Enhance visitor experience through using a wide variety of interpretive media with the aim of accessing a broad selection of the community. A key focus at this time is on conservation management of the site. Increase audience by 10%. Priorities are; • Develop a measureable quality rating and increase the percentage of high quality volunteer hours. • Increase quantity and effectiveness of consultation • Staff and volunteer skills audit to ensure making the most out of the team • Provide more in-house training for staff and volunteers A Staff Newsletter is written by the Park Manager on months when there isn’t a team meeting to ensure information is passed on regularly and staff updated on any procedural changes. Induction is carried out for all staff members. This covers council procedures and courses as well as on-site procedures. 16
Training for staff is identified through the appraisal process. A matrix of staff training that has been completed is held in the site office and updated as necessary. Action Investigate options for overlap of staffing cover and alternate weekend working. Site Administration This is carried out by on-site staff as follows; Bookings (All) Enquiries (All) Initiating Invoices (CPM) Ordering Materials (TM,CPM) Budget Monitoring (CPM) Phone Messages (All) Email Enquiries (CPM, TS, TM) Website Updates (CPM, TS) Visitor Enquiries (All) Banking Up (TM, CPM) Carlisle City Council Finance Team carry out final invoicing for which a fee is paid internally annually. A copy of office procedures are given to all staff as part of induction, which is required by audit. Finance The site is funded by Carlisle City Council. There is a separate Business Plan. Originally approved in 2005 prior to take over it was updated by the new manager in 2006 (for 2006-2008 period) and then updated again in Dec 07. It was due for a further update in 2010, however due to a major upheaval within the department and major changes to budgets this will be reviewed in 2011 when there is a better idea of expectations and budgets. The Business Plan describes the various income streams for Talkin Tarn and looks at constraints and opportunities. It also looks at expenditure such as staffing costs and also services that the Park offers which add value in other ways such as through voluntary person hours. Any additional income from site facilities such as the tearoom or car parking charges goes back into running the site. (ring fenced) A budget is allocated to the site annually. From this sub budgets are allocated for example to buildings maintenance, cleaning, staffing, internal charges for finance & administration. Other budgets are allocated based on past experience of site needs and running costs for example electricity and water bills. Most small projects can be funded from site budgets if managed carefully. For larger projects funding will need to be sort either from council or external funding bids. In the five year project plan larger projects that require additional funding have been noted. There is no guarantee that funding will be found for these. Predictions on income are also made in the budget to help offset costs. The tearoom is self funding with a projected budget of income and expenditure. Any shortfall must be met by the City Council. Any profit is ring fenced goes back into the running of the Tarn. In 2010/2011 a saving of 15% needs to be made from site budgets with an additional 13% saving in 2011/12. 17
Page 2 and 3: Contents Introduction & Site Descri
Page 4 and 5: Dogs...............................
Page 6 and 7: Introduction & Site Descriptions 6
Page 8 and 9: This gives an overview of the key p
Page 10 and 11: Map 4 Phase 1 Habitat Compartment M
Page 12 and 13: Lakeland fells around Seathwaite in
Page 14 and 15: wider participation in its conserva
Page 18 and 19: Customer Service We recognise that
Page 20 and 21: Conservation 20
Page 22 and 23: Hedgerow 2 (H2)Tarn road - Planted
Page 24 and 25: Entrance Drive - Tarn End Field Thi
Page 26 and 27: Talkin Tarn is a 65 acre (26 hectar
Page 28 and 29: species follows which. The lake has
Page 30 and 31: Watercourses Outflow Hell Beck runs
Page 32 and 33: Ragwort - this is in fairly low qua
Page 34 and 35: will replace four in-efficient 2kw
Page 36 and 37: Education 36
Page 38 and 39: Environmental Education Programmes
Page 40 and 41: keener interest in the work, are ol
Page 42 and 43: Marketing Vision “Maintaining sit
Page 44 and 45: Bird/Squirrel Feeding area This was
Page 46 and 47: Recreation 46
Page 48 and 49: waste from the tearoom for free. Th
Page 50 and 51: Willow Hide This was commissioned b
Page 52 and 53: depending on usage. This is current
Page 54 and 55: Rowing Boats Hire The site owns and
Page 56 and 57: Fishing costs are currently adults
Page 58 and 59: Access to Wider Countryside There i
Page 60 and 61: ecycled sleepers filled with soil.
Page 62 and 63: Boathouse Tearooms & Takeaway 62
Page 64 and 65: Gift Shop Pre 2006 the gifts used t
Page 66 and 67:
Health & Safety 66
Page 68 and 69:
First Aid First aid kits are locate
Page 70 and 71:
Project Codes in RED (eg P14) refer
Page 72 and 73:
Action & Page Reference & Project C
Page 74 and 75:
Page 76 and 77:
Page 78 and 79:
Page 80 and 81:
Five Year Plan 80
Page 82 and 83:
Section Action/Project 2010/11 2011
Page 84 and 85:
Section Action/Project 2010/11 2011
Page 86 and 87:
Maps Map 1 Talkin Tarn’s Location
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