Reaction Process Machinery – Service - Krauss Maffei

PROFE SSIONAL – FAST – CUSTOMER-ORIENTED
Reaction Process Machinery – Service

IN PARTNERSHIP WITH INDUSTRY
KraussMaffei is a premium partner
for the plastics and rubber processing industries
worldwide
Automotive
White goods
Whatever you aim to achieve in plastics or rubber
processing, KraussMaffei is your partner. We are
the only company with intensive expertise across
the three main engineering fields. And we have a
strong track record in integrating this expertise to
develop new processes and systems.
Ready for any challenge
Our Injection Moulding Technology Division
supplies machines and systems for standard and
special applications, very large machines and fully
automated solutions. Our main markets are in
the automotive, packaging, electrical, electronics,
medical technology and consumer goods industries.
Our Reaction Process Machinery Division supplies
machines and complete systems for processing
polyurethanes and other reactive materials.
Completing our product portfolio, Tooling
Technologies supplies foam moulds, cutters and
routers. Our customer base is wide, with a focus
on the automotive, construction and white
appliances industries.
Our Extrusion Technology Division supplies
machinery and systems for compounding, for pipe,
profile and sheet extrusion, physical foaming, and
the production of technical rubbers and inter-
mediates for tire production. Machinery from the
company’s range – from single extruders to
Construction
Medical / pharmaceutical
complete extrusion lines – is used in many
industries, including chemicals, pharmaceuticals,
automotive, construction, furniture and packaging.
People for Plastics
We are the “people for plastics”. We are your
partners from the first exploratory discussion,
through development to commissioning, servicing
and operating your system, and final disposal. At all
times, you are assured of outstanding competence
in planning and engineering, as well as reliable and
fast spare parts, service and support.
Adding value for customers
We put our expertise to work for your success.
With machine ranges engineered for modularity,
we can deliver application-specific solutions
based on our wide range of standard modules and
specially engineered solutions. This strategy offers
customers technical and cost advantages.
Close to customers around the world
As an international company, KraussMaffei has a
presence in all the major markets for the plastics
and rubber processing industries and employs over
3,000 people worldwide. Our sales and service
network keeps us close to all our customers around
the world.
Electrical / electronics

Packaging
When you need us, where you need us –
excellent service for reaction process
machinery
We understand service as taking some of the load,
leaving you free to concentrate on other aspects of
your business.
With fast response, skilled staff and resources, we are
committed to your success. You specify the level of
service you need – from installing and commissioning
your machine to regular maintenance, repairs and spare
parts logistics. We can help to guarantee smooth
production roll-out and keep your KraussMaffei system
operating at top productivity. Training by our experts
ensures that your operators and technicians are more
confident, skillful and productive. Selective outsourcing of
activities where our expertise can save you time and
effort lets you intensify your focus on your core business.

SERvICE TEAM
Expect far more than average –
KraussMaffei machinery and service
At KraussMaffei, we aim to exceed your
expectations – with our technology and with
our customer service.
Our team at your service
Our customers operate in highly competitive
markets. We know that to be among the leaders
they need more than quality products, technical
knowledge, development skills and outstanding
machinery and systems. The extra ingredient is
fast, all-round, expert support and service. The
KraussMaffei service team will provide this
support. Anywhere in the world and whenever
you need it. We’re flexible and customer-oriented,
and we deliver solutions.
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Service solutions optimized for
your requirements
Our service hotline is available 24 / 7 and our
logistics systems are set up to ensure fast spare parts
delivery. Apart from this, you can call on our service
team for a range of additional services. For example,
we’ll provide support with finding the best financing
model, run tests and samples if you’re exploring
a new application, and plan a customized service
package for your machinery. Talk to us – together
we can plan a solution that exactly matches your
production and budget requirements.
Service team

INSTALLATION AND COMMISSIONING
Right from the start –
smooth and timely production roll-out
Our service starts with on-schedule
shipment and continues through installation
and commissioning.
Successful production start-up
Our experienced specialist team will install and
commission your KraussMaffei machine in your
factory. They’ll set and fine-tune all the machine
parameters for perfect function and maximum
performance. The machine naturally comes with
complete documentation, including operating
manuals.
Installation and commissioning
Long-term productivity
Well-trained operators are essential if you want to
get maximum productivity from your machine.
We can train your operators and service technicians;
the training focus is on high yields and a longer
machine life.
Once your machine is up and running, our
service package swings into action. After-sales
service is available for the whole life of your
machine. We have the skills and resources to
make sure your production systems keep
operating at maximum performance.
Talk to us – we’re there to help you.
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MAINTENANCE
Regular maintenance –
the key to steady high performance and uptime
Your KraussMaffei machine is is engineered to
deliver top performance. Make sure you always
get the most from your machine with professional
maintenance at regular intervals by KraussMaffei
specialists.
Maintenance is no luxury
Regular checks and maintenance play a critical role
in keeping your machine at peak availability and
productivity and extending its service life for as long
as possible. Preventive maintenance is important. It
would be a false economy to save on expert inspection
and maintenance work. Our specialists use real-time
machine data for a systematic assessment and carry
out any maintenance necessary to make sure your
machine continues to operate to your expectations.
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Leave it to the experts
KraussMaffei’s highly-trained and experienced
service technicians will set up a regular schedule for
inspections and and maintenance work. You can
rely on them to adjust your machine for optimum
performance and productivity. Regular, expert
maintenance ensures that your machine will operate
at peak performance over many years. It’ll be just as
good as on the day it was commissioned.
Maintenance

SERvICE SIGNET
A sign of excellence –
the KraussMaffei Service Signet
Why put your trust in luck when you can rely on
our service signet?
Competitive advantage
KraussMaffei maintenance agreements in combina-
tion with our service signet are your guarantee of
high quality service and maintenance in compliance
with ISO 9001 quality management standards. This
level of service excellence secures you a significant
competitive advantage thanks to high machine
performance and to the repeatable quality of your
products. You can always monitor the level of service
we’re delivering. You’ll find a constant high service
quality that meets all current industry standards.
Displaying the KraussMaffei service signet shows
your customers that your machines meet our tough
standards for quality and reliability.
Service signet
The KraussMaffei Service Signet stands for
tested service quality.
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REPAIRS
Cost efficient –
Our repair service for metering pumps
and mixing heads
Your ability to supply quality products at
competitive prices depends decisively on tight
control of operating costs and high machine
availability.
No gaps in our repair service for metering pumps
Pumps are key components in metering machines;
regular expert servicing will ensure that they
deliver continuous full performance. KraussMaffei
offers a comprehensive range of services for pumps.
We operate a pump pool: replacement pumps are
available ex-stock at very competitive prices.
You can also make use of pumps from the pool for
preventive pump exchange. We run a pump
maintenance service: following a thorough over-
haul, your pump is tested for function and
performance on our test rig – at no extra cost.
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We upgrade your pumps, for example, for magnetic
coupling. KraussMaffei’s expert pump overhaul and
repair services and the use of original spare parts
deliver a number of benefits. These include maxi-
mum service life for your machine, constant high
machine availability and high productivity.
It all adds up to a high return on your investment.
Repairs

Trust the experts
with your mixing head repairs
The mixing head is at the heart of a polyurethane
processing system. It has a decisive influence on
product quality and on productivity. For over 25
years, KraussMaffei has been supplying high quality
linear, transfer and custom mixing heads for a huge
range of production tasks. Our mixing heads are
made of high-spec materials. Like other components
in your system, they nonetheless need regular
maintenance. KraussMaffei offers a comprehensive
service package for mixing heads. Mixing head
inspection involves assessing the condition of the
mixing head and recommending any necessary
repairs. For mixing head refurbishing, we use only
original parts. We also modify and upgrade mixing
heads at competitive prices. You automatically profit
Repairs: how you benefit
· Professional repair service
· Service from experts with many years’
experience in polyurethane processing
· Only original spare parts
· Longer machine service life
· Extended guarantee for mixing heads
· High machine availability and a higher
return on your investment
from our many years’ experience and wide know-
how in polyurethane processing. You protect your
investment and benefit from our extended warranty.
Partnering industry Page

ECO ChECk
A complete health check
for your machine – the ECO-Check
You want to know how fit your machine is and
what steps you need to take to maintain sustained
high performance? Then it’s time for an ECO
Check!
Assured productivity and a longer service life
The ECO Check is a prudent measure to protect
your investment in your machine. It gives you the
detailed information you need to make sure it
continues to operate at high productivity over a
long service life. Our service technicians work
through an exhaustive checklist to build a com-
plete picture of the status of your machine and
to identify any necessary maintenance or repairs.
If the check shows that parts need replacing, we
offer Eco Check customers a substantial rebate on
the list prices, provided your spares order is placed
within 14 days of receiving our quote.
Page 10
Maintenance contracts tailored
to your business
ECO Check: how you benefit
· Longer machine service life through
preventive maintenance
· Assured production planning through
scheduling maintenance work
· Sharp reduction in unscheduled downtime
· ECO Check at an attractive flat rate
· Original spare parts with a bonus
There’s no doubt that regular maintenance by
experts will boost uptime for your machines
and systems. KraussMaffei offers a number of
maintenance contract options. You choose the
services and timing that suits your production
strategy and your budget plan. Talk to us –
we can analyse your requirements and offer
you a customized maintenance contract.
ECO Check

Spare parts logistics: how you benefit
· Fast response
· High availability
· Fast shipment
· Electronic spares catalog for quick
and easy identification
SPARE PARTS
Fast shipment for spare parts –
worldwide
Spare parts when you need them and where you
want them – top availability and fast delivery
worldwide. Thanks to our efficient logistics, a
close-meshed network of service centres and our
electronic spare parts catalog.
Our electronic spare parts catalog helps you
identify the part you need quickly and reliably
You can look up KraussMaffei’s electronic parts
catalog anytime and anywhere. It contains full
information about all the sub-assemblies and
components used in our reaction machinery.
Fast search functions and clear diagrams make
this an effective tool for finding and identifying
the part you want with 100% certainty. The
catalog looks attractive and is easy to use. It
provides linked flowcharts and detailed sub-
assembly lists, clear diagrams and linked parts
lists, user-friendly search functions by article
number or by name, integrated photos of parts
Spare parts
and complete documentation. It also makes life
easier by letting you compile spare parts orders
for several machines in one work process.
A page from the electronic spare parts catalog
for reaction machinery
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LOGISTICS
Global network, high-tech warehousing,
short distances, fast reactions – the benefits
of excellent logistics
Time is money – especially when it’s the time it takes
spare parts to get to you. KraussMaffei’s excellent lo-
gistics systems mean you save both – time and money.
Extensive stock of spare parts
Spare parts logistics is an important link in the
value-adding chain. You want your production
to run as long as possible without interruptions.
KraussMaffei supports this with a worldwide
service network, fast response, and fast, reliable
and timely spare parts shipment. Our large stock
of spare parts is your guarantee that all the spares
for our machines and systems are always available
– what you need, where and when you need it.
Page 12 Logistics
Professional logistics partners
We’ve worked with our chosen logistics partners
for many years – they’re experienced and de-
pendable. They make sure that your spare parts
reach you on time, anywhere in the world. to keep
your production running at full speed without
costly downtime.

TRAINING
Stay ahead on know-how – with KraussMaffei
customer training
Your investment in employee training will pay off
in increased productivity. Training courses are held
in our labs and seminar rooms. Alternatively, our
trainer will hold courses on your premises, anywhere
in the world.
Better trained employees
boost machine productivity
Highly trained employees are essential to get
the most out of high-performance machines and
systems such as those that KraussMaffei develops
and builds. Our training focuses on operating
the machines correctly, controlling the process
perfectly and maintaining them for a long service
life. KraussMaffei offers a structured choice of
Training
Customer training: how you benefit
· Higher productivity and product quality
· Faster set-up times, reliable maintenance,
minimal downtime
· Professional support with applications
and maintenance
· Practical, hands-on training on original
KraussMaffei machines
· Training in small groups for maximum
learning success
· Also special courses and customer-specific
training, at KraussMaffei or worldwide
training courses where your staff will learn to
exploit the full potential of our machines. The
aim is short set-up times, minimal stoppages and
a high yield of products that meet your quality
standards. Our courses get results for you and for
your employees, for example, higher skill levels,
more job satisfaction and more confidence. To put
it simply – more success.
Page 13

SERVICE WORLDWIDE
Service, support and spare parts – when you
need them, where you need them
Rely on us for a fast and competent response to
all your service needs anywhere in the world.
Whatever you need – from troubleshooting and
training to spares or repairs – we’re on the job.
We’re dedicated to supplying service quality on a
par with the outstanding quality of our machines
and systems. We offer far more than spare parts
and hotlines. We’ll work with you to choose the
best and most cost-effective solution for your
operation. We’ll help you test new applications
and we’ll plan customized service packages.
All-round service
Our service offering is broad. We’ll configure your
system, install and commission it, train your staff,
plan measures to minimize your downtime risk and
maximize productivity, and carry out maintenance,
repairs and upgrades. You’ll find us fast, reliable
and competent. Our hotline is manned by highly-
trained and experienced service technicians.
If necessary, we’ll get a technician to you quickly.
Remote diagnosis, interfacing directly with your
machine’s control system, can be a practical
alternative. Spares for all important wear parts are
available at short notice. We’re continuously
expanding our service network to speed up spare
parts shipment. Talk to us about the right service
solution for your business.
Customer trials and prototyping in our test lab
The Reaction Process Machinery Division operates
a test lab fitted with the latest machinery and
equipment. We can run trials, produce prototype
parts and fine-tune processes on your behalf. We
can work with you to test and evaluate processes,
machines and equipment in order to identify the
best approach for a particular project. Our highly-
qualified application engineers are there to help you.
Training with high hands-on content
Courses are held in our lab and training centre,
or, optionally, on your premises. We offer
clearly-structured basic and advanced training in
operation, process control and maintenance for
KraussMaffei reaction process machinery. On
request, we’ll plan and hold special courses on
topics of your choice. All participants spend a high
proportion of their training working hands-on with
original KraussMaffei machines. A well-structured
training program produces skilled operators and
technicians, which will positively impact your
up-time and productivity.

KraussMaffei Reaction
Process Machinery
Worldwide
Krauss Maffei U.K. Ltd.
Warrington, UK
Krauss Maffei Corporation
Florence and Detroit, USA
Email: mike.bate@kraussmaffei.com
Email: sales-rpm.us@kraussmaffei.com
Krauss Maffei Corporation
Mexico City, Mexico
Email: raul.tellez@kraussmaffei.com
Krauss Maffei do Brasil Ltda.
São Paulo, Brazil
Email: anselmo.costa@kraussmaffei.com
How to contact us
Apart from email you can contact us on our
service hotline or by post at this address:
Service hotline
Phone: +49 89 8899-3152
Fax: +49 89 8899-4024
Krauss Maffei Korea Ltd.
Seoul, Korea
Email: dw.lee@kraussmaffei.com
Krauss Maffei Plastics
Machinery (Shanghai) Co., Ltd.
Shanghai, China
Email: yutang.xu@kraussmaffei.com
Krauss Maffei Asia Pacific Pte. Ltd.
Singapore, Singapore
Email: jeffrey.choy@kraussmaffei.com
Krauss Maffei Japan Corporation
Okazaki, Japan
Email: noriyuki.kanoh@kraussmaffei.com
Krauss Maffei GmbH
Munich, Germany
Email: info@kraussmaffei.com
Viersen, Germany
Email: udo.hafer@kraussmaffei.com
Georgsmarienhütte, Germany
Email: rainer.janotta@kraussmaffei.com
Krauss Maffei Italiana S.r.l.
Abbiategrasso, Italy
Email: gianmario.bossi@kraussmaffei.com
Krauss Maffei Berstorff
Moscow, Russia
Email: juri.mitschurin@kraussmaffei.com
Reaction Process Machinery Service
Krauss Maffei GmbH
Krauss-Maffei-Str. 2
80997 Munich
Germany

KraussMaffei is a premium partner for the plastics and rubber processing
industries worldwide. KraussMaffei machines and systems are used wherever
plastics and rubber are converted into products. As a knowledge-driven
technology company, we build on many decades of experience and a strong
commitment to research and development.
We understand service as taking some of the load,
leaving you free to concentrate on other aspects of
your business. With fast response, skilled staff and
resources, we are committed to your success. You
specify the level of service you need – from
installing and commissioning your machine to
regular maintenance, repairs and spare parts
logistics. We can help to guarantee smooth
production roll-out and keep your KraussMaffei
system operating at top productivity. Training by
our experts ensures that your operators and
technicians are more confident, skillful and
productive. Selective outsourcing of activities where
our expertise can save you time and effort lets you
intensify your focus on your core business.
krauss Maffei Gmbh
Krauss-Maffei-Strasse 2 ··· 80997 Munich
Phone +49 89 8899-0 ··· Fax +49 89 8899 - 3151
www.kraussmaffei.com
1.0 WE . 1st edition 08/07. RPM 446 A PRO 2007 GB ··· KraussMaffei reserves the right to make technical changes.