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4 Quantitative<br />

MAJOR RISK FACTORS AND THEIR MANAGEMENT WITHIN THE GROUP<br />

<strong>and</strong> qualitative appendices relating to <strong>risk</strong> <strong>factors</strong><br />

Failure of a policyholder<br />

Mechanisms for detecting <strong>and</strong> limiting counterparty <strong>risk</strong>:<br />

■ The Company has established procedures for <strong>the</strong> proactive <strong>management</strong> of funds held with policyholders, in particular to avoid a financial loss in<br />

<strong>the</strong> event of <strong>the</strong> default of a policyholder.<br />

MATURITY<br />

(in € thous<strong>and</strong>s)<br />

Trade receivables are subject to strict monitoring procedures. 99% of trade receivables have a maturity of less than three months. Any outst<strong>and</strong>ing<br />

receivable above six months is fully reserved.<br />

4.2.5 OPERATIONAL, LEGAL, REGULATORY AND TAX RISKS<br />

<strong>Euler</strong> <strong>Hermes</strong>, jointly with its reference shareholder, has implemented<br />

an analysis framework to identify <strong>and</strong> quantify operational <strong>risk</strong> that could<br />

stem from a global failure of <strong>the</strong> organization, from our systems, from<br />

human error or from an external event. Ensuring <strong>the</strong> pertinence of <strong>the</strong><br />

processes implemented to manage <strong>the</strong>se <strong>risk</strong>s is a cornerstone of <strong>the</strong> Risk<br />

Management function.<br />

Operational <strong>risk</strong><br />

The steering of operational <strong>risk</strong> is carried out in accordance with <strong>the</strong><br />

policy laid down in <strong>the</strong> Group’s operational <strong>risk</strong> policy, <strong>and</strong> is based on<br />

<strong>the</strong> deployment <strong>and</strong> maintenance of an appropriate <strong>and</strong> consistent<br />

internal control organization, guaranteeing appropriate operational <strong>risk</strong><br />

<strong>management</strong> for each Group entity.<br />

<strong>Euler</strong> <strong>Hermes</strong>’ operational <strong>risk</strong> <strong>management</strong> system is based on:<br />

■ <strong>the</strong> crisis <strong>management</strong> <strong>and</strong> business continuity plans;<br />

■ <strong>the</strong> definition of internal <strong>management</strong> rules <strong>and</strong> operational procedures<br />

specifying <strong>the</strong> manner in which operations should be carried out;<br />

■ a process of periodic escalation of operating losses above €10,000 <strong>and</strong><br />

a regular analysis of scenarios that could, if <strong>the</strong>y materialize, result in<br />

an operating loss.<br />

The operational <strong>risk</strong> <strong>management</strong> system, set out for all Group entities,<br />

is based on two levels of control, with responsibilities <strong>and</strong> control plans<br />

suited to each level:<br />

■ permanent self-monitoring at <strong>the</strong> operational level <strong>and</strong> continuous<br />

<strong>management</strong> control;<br />

■ periodic checks conducted by each entity’s internal audit function.<br />

In addition, a program covering own insurance <strong>risk</strong>s has been set up in<br />

each <strong>Euler</strong> <strong>Hermes</strong> Group company, in a decentralized manner.<br />

110 EULER HERMES I 2011 Registration Document<br />

Regulatory <strong>risk</strong><br />

December 31st, 2011<br />

< 3 months 3 months to 1 year 1 to 5 years Over 5 years Total<br />

Total credit insurance receivables 530,459 4,668 - - 535,127<br />

The Group is subject to various regulations governing <strong>the</strong> insurance,<br />

banking <strong>and</strong> asset <strong>management</strong> businesses.<br />

The Group is also subject to strict regulations due to its listing on Euronext<br />

Paris.<br />

<strong>Euler</strong> <strong>Hermes</strong> has implemented <strong>the</strong> necessary structures to comply<br />

with <strong>the</strong> regulations of <strong>the</strong> countries in which it operates. They apply <strong>the</strong><br />

laws of <strong><strong>the</strong>ir</strong> country of establishment <strong>and</strong> comply with administrative<br />

requirements or those set by local supervisory authorities, as well as<br />

specific prudential rules.<br />

In particular, each entity has appointed a correspondent tasked with<br />

implementing <strong>the</strong> EU directive on data protection, <strong>and</strong> <strong>the</strong> Group has<br />

streng<strong>the</strong>ned its control over <strong>the</strong> application of regulations by making a<br />

person <strong>within</strong> <strong>the</strong> Group responsible for this function, in conjunction with<br />

correspondents <strong>within</strong> each entity.<br />

Legal <strong>and</strong> arbitration proceedings<br />

In <strong>the</strong> ordinary course of its business, <strong>the</strong> Group is involved in legal actions<br />

(notably debt collection proceedings) <strong>and</strong> is subject to tax assessments<br />

<strong>and</strong> administrative audits. Reserves are systematically established<br />

accordingly.<br />

The unfavourable outcome of any pending or future litigation could<br />

have an adverse impact on <strong>Euler</strong> <strong>Hermes</strong>’ business, financial position,<br />

consolidated net income, reputation or image. <strong>Euler</strong> <strong>Hermes</strong> carefully<br />

manages its relationships with external parties, <strong>and</strong> each entity has a local<br />

structure or <strong>the</strong> necessary legal means to take <strong>the</strong> appropriate action in<br />

<strong>the</strong> event of disputes.<br />

To <strong>the</strong> best of <strong>Euler</strong> <strong>Hermes</strong> knowledge, <strong>the</strong>re are no governmental, judicial<br />

or arbitration proceedings, ei<strong>the</strong>r pending or threatening, which have had<br />

over <strong>the</strong> last twelve months or may in <strong>the</strong> future have a material impact<br />

on <strong>the</strong> financial position or profitability of <strong>the</strong> Company <strong>and</strong>/or Group.

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