parent handbook 2012 13.pdf - Plaquemines Parish School Board
parent handbook 2012 13.pdf - Plaquemines Parish School Board
parent handbook 2012 13.pdf - Plaquemines Parish School Board
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Appendix F<br />
<strong>Plaquemines</strong> <strong>Parish</strong> Head Start Grievance Policy<br />
………………………………………………………………………………………………………………<br />
Please contact our Head Start Office any time you have questions or concerns about our program<br />
and we will do our best to assist you.<br />
Head Start follows all <strong>Plaquemines</strong> <strong>Parish</strong> <strong>School</strong> <strong>Board</strong> Policies and Procedures unless they<br />
conflict with Head Start Performance Standards. The PPSB Grievance Procedure is on the 5<br />
following pages followed by the PPSS GR-01 Grievance Form.<br />
The purpose of a grievance policy is to seek settlement of any disputes at the lowest level possible.<br />
Every effort will be made by the instructional staff and office staff to work with <strong>parent</strong>s to<br />
resolve disputes at the level in which they occur. We would appreciate if <strong>parent</strong>s or staff would<br />
call the Head Start Office and discuss problems and concerns prior to initiating grievance procedures<br />
to determine if the problem can be resolved by Head Start Office Staff.<br />
In the Preliminary Action, on page 31, the “appropriate administrator” would be the Head Start<br />
Director and/or the <strong>School</strong> Principal. At Level 1, on page 31, the “appropriate school official”<br />
would also be the Head Start Director and/or the <strong>School</strong> Principal. At Level 2, on page 31, the<br />
“appropriate administrative officer” would be the Director of Elementary Education. The superintendent<br />
is Level 3 and the <strong>School</strong> <strong>Board</strong> is Level 4.<br />
Head Start has a Policy Council and a Regional Program Specialist in Dallas. The Head Start<br />
Office in Dallas and the <strong>Plaquemines</strong> <strong>Parish</strong> Administrative Staff and Superintendent expect<br />
our Head Start Office Staff to attempt to resolve concerns, problems, and complaints within our<br />
department prior to contacting them.<br />
Anytime after Level 1, if Head Start staff or <strong>parent</strong>s are not satisfied, they may request to present<br />
their complaint at the next scheduled Policy Council Meeting. Anytime after completing<br />
Level 1, if Head Start staff or <strong>parent</strong>s are not satisfied, have questions, or want advice they may<br />
contact the Dallas Regional Head Start Office. When calling the Dallas Regional Office request<br />
to speak to the Program Specialist for the <strong>Plaquemines</strong> <strong>Parish</strong> Head Start Program.<br />
Phone Numbers/Addresses:<br />
Head Start Director: 504-595-6392<br />
Head Start Office Main Line: 504-595-6430<br />
Principals: BCPS 595-6620, SPES 595-6415, BVES 595-6455, PHS 595-6480<br />
Director of Elementary Education and Superintendent: 504-595-6400 or 504-392-4970<br />
Address for all PPSB Administrators: P.O. Box 69, Belle Chasse, LA 70037<br />
Head Start Region VI Office: (214) 767-9648; 1301 Young St. Dallas, TX 75202<br />
30 <strong>Plaquemines</strong> <strong>Parish</strong> Head Start Parent Handbook
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