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26 Service Omnibus 3·2010 Self-help for bus experts OMNIplus offers highly effective WorkshopTraining courses to bus and coach operators and public transport corporations at three OMNIplus training centres as well as on-site at customers’ locations. Mobility service provider BOGESTRA also makes use of the offer. BUS OPERATORS AND DRIVERS are never afraid to get their hands dirty. When an oil change is due, if the clutch is grinding or the air-conditioning fails, bus experts will often know how to help themselves. To assist in carrying out repairs and servicing work quickly and economically at customers’ in-house workshops, OMNIplus, the Mercedes-Benz service brand, offers highly effective WorkshopTraining courses. These are specially tailored to operators in the local public transport and coach tour sectors, as well as to drivers and service personnel. The specialist courses cover all aspects of the necessary know-how, from electrics and engine/transmission components to suspension and comfort systems. OMNIplus WorkshopTraining courses are held in Mannheim, Dortmund or Ulm. OMNIplus also operates dedicated training centres in 16 other countries, providing on-site training in all those locations too. The offer is also utilised by Bochum and Gelsenkirchen district public transport corporation BOGESTRA for its workshop staff. Bernd Sommer, vehicle training manager, explains OMNIplus always conducts training based on the latest vehicle models. Professional trainers teach in a challenging, highly motivational climate.
On-site training courses are very popular with customers, because they are based on existing vehicle models and use available workshop equipment. why: “We found that – compared to other vendors – the OMNIplus training courses were ideally suited to our vehicles and to the level of existing know-how of our staff.” Also, the trainers take into account the on-site workshop facilities available, using the actual diagnostic and service equipment to hand in presenting their tutorials. And Bernd Sommer has discovered a further benefit of the CMT customised training programme: “The needs-based content not only saves us time, it saves money too. There are no overnight accommodation, additional training or travel expenses to pay.” Effective training based on accurate assessment of ability But Udo Mache, Service Training Manager , is well aware that this concept only works if all participants are accurately assessed in terms of their existing capabilities: “Otherwise some will find it boring, while others will be overstretched. Either way: no one learns anything.” Mache has experience in conducting numerous training courses himself all over the world. OMNIplus WorkshopTraining courses are classified as “Fundamental”, “Professional” and “Master”, in ascending order of qualification: � The Fundamental level establishes a basic know-how. � Professional level courses build on the basics learned and focus on specific topics. � The Master courses are intended for highlevel specialists. Online tests help to identify existing know-how levels and so determine which class of course a participant should undergo. Workshop foremen, technicians or apprentices, or service personnel, can log on to the TrainingPortal at www.training.omniplus.de to book an online test in the desired discipline. They are provided with a personalised user name and password to access the facility. Once the test has HOW TO BOOK AN OMNIplus WORKSHOPTRAINING COURSE: Variant 1: Visit www.training.omniplus.de to find out about all the courses on offer, locations and timetables. Click a link on the page to access the TrainingPortal, from which courses can be selected from a pick list. Training courses can also be booked online. Variant 2: Renate Pfetsch, on +49 731 181-21 89, will be pleased to answer any questions you may have, to provide information on the structure and content of courses, and to accept bookings. Omnibus 3·2010 Service 27 OMNIplus operates its own training centres in 17 countries. It trainers are multilingual and are highly qualified in their subjects and in all applicable teaching techniques. been passed, participants are provided with their assessments and a recommendation as to the course they should undertake. “The great thing about the test system also is that it allows people to start at any level,” Mache explains. So if someone cruises through, answering all the questions perfectly, they can start their course immediately at the Professional level. The Virtual Classroom facility is also a help to those starting at higher levels. After a period of self-study using brochures and books, they can get together with other course participants online on the Learning Platform. There they work with a trainer, who answers all their substantive questions, sets them new tasks and encourages them to interchange ideas among themselves. This means the material is taught in a personalised manner, wherever the individual participants may be. But the quality of a training provider is not just about what it does, and where, it is also about how the training is conducted. Expert Udo Mache explains: “The number of people on each course varies, according to the topic, between eight and a maximum of 14 for theory classes. What we aim to deliver is intensive teaching, not costintensive services for the participants. ” OMNIplus has learned its trade based on years of experience in the field, and specifically in direct collaboration with manufacturer Mercedes-Benz. That strong partner at its side also enables OMNIplus always to deploy the latest bus models on its training courses. And if the bus happens to have any problems along the way, OMNIplus can help sort that too. With over 600 bus-specific service centres and a professional parts supply system, the service brand is on hand locally wherever it is needed, Europe-wide. t www.omniplus.de Photos: OMNIplus
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