Patient Information Guide - Queensland Health
Patient Information Guide - Queensland Health
Patient Information Guide - Queensland Health
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The Prince Charles Hospital<br />
<strong>Patient</strong> <strong>Information</strong> <strong>Guide</strong><br />
Our vision Leaders in health – partners for life<br />
Please do not remove this folder<br />
from the bedside<br />
Our mission Promoting a healthier <strong>Queensland</strong><br />
The Prince Charles Hospital Rode Road, Chermside Qld 4032<br />
Telephone: 07 3139 4000 • www.health.qld.gov.au/tpch
Welcome<br />
Welcome<br />
The staff of The Prince Charles Hospital<br />
<strong>Health</strong> Service District warmly welcome<br />
you to the Hospital. Our staff are<br />
committed to giving you the highest<br />
possible standard of care and to<br />
ensuring your stay is as comfortable<br />
as possible. This <strong>Guide</strong> will help you<br />
understand the hospital and the services<br />
available to you during your stay here.<br />
If you require any assistance or more<br />
information, please ask our staff.<br />
They are here to help you.<br />
The Prince Charles Hospital is committed<br />
to improving its service and is fully<br />
accredited by the Australian Council on<br />
<strong>Health</strong>care Standards. We value your<br />
comments and feedback, as these allow<br />
us to improve our service.<br />
A feedback form is located in this folder<br />
and we encourage you to complete this<br />
form and return it to us.<br />
The Prince Charles Hospital<br />
<strong>Health</strong> Service District – Executive team<br />
Our mission Promoting a healthier <strong>Queensland</strong><br />
The Prince Charles Hospital
The Prince Charles Hospital <strong>Health</strong> Service District<br />
The Prince Charles Hospital <strong>Health</strong> Service District is one of <strong>Queensland</strong> <strong>Health</strong>’s 38 <strong>Health</strong> Service Districts,<br />
providing public hospital and health services to the <strong>Queensland</strong> community.<br />
Our services<br />
The Prince Charles Hospital <strong>Health</strong> Service District<br />
provides the following programs:<br />
� Acute (hospital based)<br />
� Aged and Disability Services<br />
� Community Services.<br />
� Geriatric and Rehabilitation<br />
� Mental <strong>Health</strong>.<br />
Acute Program<br />
Cardiology Program<br />
Comprises all cardiac (heart) medical wards<br />
including:<br />
� Cardiac Investigations Unit (CIU)<br />
� Children’s Ward<br />
� Coronary Care Unit (CCU)<br />
� Heart Transplant Services<br />
� Heart Failure Services<br />
� Wards 1A and 1B.<br />
Thoracic (lung) and Clinical Support Program<br />
Comprises all respiratory medical wards<br />
and support services including:<br />
� Biomedical Research<br />
� Central Sterilising Department<br />
� Infection Control<br />
� Library<br />
� Outpatients Department (OPD) and Elective<br />
Preadmission Clinic (EPAC)<br />
� Pharmacy<br />
� Product Resources<br />
� Respiratory Investigations<br />
� Wards 1C, 1D, 1E<br />
� Wound Management.<br />
Critical Care and Surgical Program<br />
Comprises all Critical Care and Surgical wards<br />
including:<br />
� Cardiac Surgical Intensive Care Unit (CSICU)<br />
� Day Procedure Unit<br />
� Emergency Department<br />
� General Intensive Care Unit (GICU)<br />
� Main Operating Theatre<br />
� Wards 2A, 2B and 2C.<br />
Our vision Leaders in health – partners for life<br />
The Prince Charles Hospital<br />
Community Services Program<br />
� Aged Care Assessment Services (ACAS)<br />
� Alcohol and drug services<br />
� Community health<br />
� <strong>Health</strong> services information line<br />
� Home help<br />
� Home and Community Care (HACC)<br />
resource unit<br />
�� Indigenous health unit<br />
�� Medical aids subsidy scheme<br />
�� Palliative care<br />
�� Sexual health clinic<br />
Geriatric and Rehabilitation Program<br />
�� Acute dementia<br />
�� Acute geriatric assessment and management<br />
�� Day rehabilitation ward<br />
�� Extended care Units 1 and 2.<br />
�� Geriatric liaison service<br />
Mental <strong>Health</strong> Program<br />
Comprises a 60-bed acute inpatient facility<br />
and community teams including:<br />
�� Medium Secure Unit<br />
�� Mental <strong>Health</strong> East and West Wing<br />
�� Mental <strong>Health</strong> Extended Care<br />
�� Mobile Intensive Support Team<br />
�� Mobile Assessment Team.<br />
Aged and Disability Services Program<br />
Comprises the following services:<br />
�� Ashworth House Nursing Home, Zillmere<br />
�� Eventide Nursing Home, Sandgate<br />
�� Jacana Acquired Brain Injury Centre, Bald Hills<br />
and Sandgate.
Aboriginal and Torres Strait<br />
Islanders liaison service<br />
The Prince Charles Hospital campus has an<br />
Indigenous Liaison Officer available to answer any<br />
questions that you or your family may have about<br />
your care, treatment, the hospital or any assistance<br />
you may need after you are discharged. If you<br />
would like to speak to the Indigenous Liaison<br />
Officer please ask your nurse or they can be<br />
contacted via telephone on 3139 5062.<br />
Accommodation for relatives<br />
There are a number of hotels and motels located<br />
in the local area. If you require further information<br />
hotel and motel brochures are available from the<br />
main reception desk in the foyer of the hospital<br />
or at the reception desk in the ward areas.<br />
Accommodation is arranged for parents who<br />
have children admitted in the Children ward.<br />
Admission details<br />
Please notify the hospital if there has been any<br />
changes to your details e.g. address, telephone<br />
number, general practitioner, health insurance<br />
details or next-of-kin.<br />
Advanced health directive<br />
An Advanced <strong>Health</strong> Directive is a document in<br />
which you give general instructions about your<br />
future health care. Medical staff can refer to it if<br />
you become too ill to make decisions for yourself.<br />
Please advise nursing and medical staff if you have<br />
an Advanced <strong>Health</strong> Directive and provide<br />
a copy for your chart.<br />
At times a patient may not be able to provide this<br />
information. If a relative or carer is aware of the<br />
existence of an Advanced <strong>Health</strong> Directive or Power<br />
of Attorney please inform the nursing and medical<br />
staff. If you would like more information or would<br />
like to make an Advanced <strong>Health</strong> Directive please<br />
discuss this with your local general practitioner.<br />
You must be over 18 years of age to make an<br />
Advance <strong>Health</strong> Directive.<br />
It is also important that a person acting as Power of<br />
Attorney for your health matters informs the<br />
medical or nursing staff of their status.<br />
Alcohol and drugs<br />
Alcohol and illicit drugs can interfere with your<br />
medical treatment and are not permitted in the<br />
hospital. A counselor is available if you would like<br />
to talk to someone about your alcohol or drug use.<br />
If you are using any of these substances please<br />
inform your doctor or nurse.<br />
Allergies<br />
If you are allergic to anything please notify<br />
the nursing and medical staff immediately.<br />
Allied health<br />
The term ‘allied health’ refers to a group of<br />
professional staff who provide a range of highly<br />
skilled services to both patients and their carers.<br />
They include physiotherapists, social workers,<br />
occupational therapists, speech therapists,<br />
dieticians, psychologists, pharmacists,<br />
radiographers and podiatrists.<br />
Alternative medicines<br />
Alternative medicines such as vitamins and<br />
minerals, and herbal therapies can affect or<br />
counteract other traditional medicines. Please<br />
notify your doctor if you are currently taking<br />
any of these medicines.<br />
Ambulance<br />
The <strong>Queensland</strong> Ambulance Service (QAS)<br />
can only bring you into hospital in emergency<br />
situations or, if your local doctor telephones them.<br />
Please remember when you are discharged from<br />
hospital you will need to organise your own<br />
transport home. If your condition requires the<br />
attention of trained ambulance officers the hospital<br />
doctor may authorise transport home via<br />
ambulance. If you have any questions regarding<br />
your transport home after admission to The Prince<br />
Charles Hospital please ask your nurse.<br />
Banking services<br />
An automatic teller machine that accepts most<br />
cards is located in the main foyer of the hospital.<br />
EFTPOS is available at the Breeze Café but some<br />
conditions do apply. Branches of most major banks<br />
are located at Chermside shopping centre or along<br />
Gympie Road at Chermside.<br />
Our mission Promoting a healthier <strong>Queensland</strong><br />
The Prince Charles Hospital
Bed allocation<br />
The bed that you are allocated depends on how sick<br />
you are or what type of illness you have. Your bed<br />
allocation may change during your stay. This is the<br />
case whether you are a public or private patient.<br />
Bus services<br />
The Brisbane City Council provides a bus service –<br />
No.354 to the main entrance of the hospital, linking<br />
the hospital with Chermside and Brookside shopping<br />
centres. Bus timetables are available on the<br />
information stand in the ground floor waiting<br />
area near the main reception area.<br />
For more information on other bus services, please<br />
contact Transinfo on 13 1230.<br />
Chapel<br />
The hospital chapel is located on the ground floor.<br />
Services are held regularly and all denominations<br />
are welcome. The palliative care unit also has a small<br />
chapel.<br />
Compliments and complaints<br />
Your feedback is important to us. <strong>Patient</strong>s who<br />
have any questions or concerns regarding their care<br />
or service provided should ask staff for assistance.<br />
Problems can normally be resolved immediately.<br />
However, if you require further assistance, please<br />
contact the District Liaison Officer on 3139 4479.<br />
The officer will provide information, answer your<br />
questions, discuss your suggestions and investigate<br />
complaints. The Nurse Unit Manager (Head Nurse)<br />
can also assist you.<br />
Diabetes service<br />
A community diabetes care service provides<br />
education and support to enable people to actively<br />
participate in the management of their condition and<br />
make safe choices about their health and well being.<br />
The diabetes educator is available for outpatients<br />
who have specific diabetes management concerns.<br />
Please ask your nurse about this service. This service<br />
can be contacted on 3139 4751.<br />
Our vision Leaders in health – partners for life<br />
The Prince Charles Hospital<br />
Disabled facilities – toilets<br />
and parking<br />
Disabled toilets and designated parking areas<br />
are available throughout the hospital campus.<br />
Disabled parking is on the ground floor of the<br />
multi-storey carpark, with ramp access to the main<br />
hospital building and Private Practice Clinic. Spaces<br />
are also allocated adjacent to the Extended Care,<br />
Palliative Care and Day Procedure facilities.<br />
Discharge<br />
Discharge planning will commence on the day<br />
of your admission, and you and your family are<br />
involved in this planning. It is our aim for patients<br />
to be discharge by midday on the day of discharge.<br />
<strong>Patient</strong>s are asked to consider this when planning<br />
their transport home.<br />
Please check with your nurse to confirm your<br />
discharge time. If you can not be collected by this<br />
time you may be discharged to the transit lounge,<br />
located on the ground floor, to wait for your<br />
transport home. You will need to take your private<br />
x-rays, any items in trust, travel documents,<br />
information for community services and discharge<br />
medications with you. Please remember to return<br />
the key to your bedside drawer.<br />
If you have any special needs when you return<br />
home, please discuss these with your doctor<br />
or nurse prior to your discharge. A discharge<br />
summary will be sent to your nominated General<br />
Practitioner (GP) and a copy also given to you.<br />
This will contain relevant information regarding<br />
your stay at The Prince Charles Hospital.<br />
You may also be given, or sent, an Outpatient<br />
or Private Practice Clinic appointment following<br />
your discharge. It is important that this<br />
appointment is kept.<br />
Emergency department<br />
The Prince Charles Hospital Emergency Department<br />
provides emergency care to the community. As the<br />
Hospital is a specialised hospital, most treatment<br />
in the Emergency Department is provided to people<br />
with heart and lung conditions. However, all people<br />
who present to the department will be assessed,<br />
stabilised and referred or transferred to other<br />
hospitals if required.
Enduring Power of Attorney<br />
An Enduring Power of Attorney is a legal agreement<br />
giving someone else the power to make decisions<br />
on your behalf. ‘Enduring’ simply means that the<br />
power continues even if you lose the capacity to<br />
make decisions for yourself. There are two types,<br />
one for financial decisions and one relating to<br />
decisions about your medical treatment. You can<br />
give an Enduring Power of Attorney to anyone by<br />
filling out an approved form and having it signed<br />
by a Justice of the Peace, Commissioner of<br />
Declarations, lawyer or notary public. Your<br />
nominated attorney will be required to complete<br />
the acceptance section. If you need advice please<br />
consult your solicitor.<br />
Electrical appliances<br />
You are not permitted to use personal electrical<br />
appliances e.g. electric razors, radio/CD players,<br />
etc. while in the hospital. On the rare occasion<br />
this equipment is required, all equipment must<br />
be checked by the hospital engineering staff before<br />
use. This is to ensure your safety and that of other<br />
patients and staff. Please ask your ward staff if you<br />
require any further information.<br />
Fees and charges<br />
On or before admission, patients must choose to<br />
be treated as a public or private shared patient by<br />
completing a form.<br />
Public patients<br />
�� receive no accounts for their treatment or<br />
accommodation, unless staying for more than<br />
35 days without an acute care certificate<br />
�� receive medical treatment by hospital<br />
allocated staff<br />
�� are accommodated in public ward beds<br />
�� are subject to public waiting lists<br />
Private shared patients<br />
�� have the doctor of their choice<br />
�� are subject to minimal waiting times<br />
for admission<br />
�� are charged for both treatment and<br />
accommodation<br />
Accommodation charges are set under the <strong>Health</strong><br />
Services Act and are subject to change without<br />
notice. Professional, prosthesis and medical charges<br />
are set by your service providers and may vary from<br />
provider to provider. For information on charges for<br />
hospital accommodation, please contact our Finance<br />
Department on 3139 4207. For information on<br />
charges for professional and medical services please<br />
contact your doctor or our Private Practice Clinic<br />
on 3139 4207.<br />
Sometimes patients are required to have additional<br />
investigations such as dental treatment or<br />
optometry, which are not covered by the hospital.<br />
If you have any questions about this, please ask<br />
the medical or nursing staff.<br />
Fire emergency<br />
Each ward at The Prince Charles Hospital has staff<br />
who are trained to deal with fire emergencies. In the<br />
event of an emergency – stay calm and please follow<br />
staff directions at all times.<br />
Flowers<br />
Flowers are welcome. Restrictions do apply in<br />
specialised areas such as the Intensive Care and<br />
Coronary Care Units. Please check with nursing staff.<br />
Flowers can be purchased from the Breeze Café,<br />
the hospital’s main food outlet.<br />
Food services<br />
The Hospital’s menu system operates one day<br />
ahead of delivery. For example, menus completed on<br />
Monday are for Tuesday’s meals. Your menu will be<br />
delivered to you and collected during the day. New<br />
admissions will receive a standard meal until their<br />
personal menu is collected for the following day.<br />
Completing the menu<br />
Please use the lead pencil provided to filling the<br />
appropriate ‘bubble’ against your selection. If you<br />
have any special dietary requirements dietitians<br />
and speech therapists are available for consultation.<br />
If you are transferred to another ward Food Services<br />
will attempt to transfer your completed menu to your<br />
new location. If you have any questions about your<br />
food please ask your nurse or food service assistant.<br />
Our mission Promoting a healthier <strong>Queensland</strong><br />
The Prince Charles Hospital
Meal times<br />
Meal times vary depending on the ward or unit<br />
you are in. As a guide breakfast is served from<br />
7am, lunch from 12pm and dinner from 5pm.<br />
Morning tea is served from 10am and afternoon<br />
tea from 2pm.<br />
<strong>Patient</strong> trolley service<br />
A patient trolley service is operated daily with<br />
assorted food, sweets, phone cards, magazines<br />
and newspapers for purchase.<br />
Vending machines<br />
Cold drinks, snacks and confectionary are available<br />
from vending machines outside the Breeze Café.<br />
Breeze Café and shop<br />
The Breeze Café and shop is located on the ground<br />
floor adjacent to the Main Acute Building. The Café<br />
serves hot and cold meals, sandwiches, drinks and<br />
snacks. A selection of toiletries, flowers, stamps,<br />
phone cards, and magazines are also available<br />
from the shop. Funds from the Breeze Café go to<br />
The Prince Charles Hospital Foundation which<br />
supports vital medical research.<br />
Hours of service (subject to change)<br />
The Breeze Café and shop is open from 7am<br />
to 6.30pm everyday (except Christmas Day).<br />
<strong>Health</strong> promotion – taking<br />
responsibility for your own health<br />
<strong>Queensland</strong> <strong>Health</strong> supports promoting a healthier<br />
<strong>Queensland</strong>.<br />
The hospital has a philosophy of health promotion<br />
for staff, patients and relatives. Please ask the staff<br />
for advice about how you can ensure a healthy<br />
lifestyle for you and your family. Interested patient<br />
and their relatives can take advantage of hospital<br />
programs on cardiac and respiratory rehabilitation.<br />
Please help yourself to information pamphlets<br />
at the reception areas. Alternatively there is an<br />
education channel on Channel ‘O’ of your television<br />
provided for you and your family to assist you<br />
in having a healthier life and in supporting your<br />
preparation for discharge. This service is free<br />
and is supported by The Prince Charles Hospital<br />
Foundation. Your nurse or doctor may assist you<br />
in the session relevant to you and your family.<br />
Our vision Leaders in health – partners for life<br />
The Prince Charles Hospital<br />
Infection control<br />
The hospital takes the protection and safety<br />
of its patients, staff and visitors very seriously.<br />
Infection control information is displayed<br />
throughout the hospital. If you have any questions<br />
regarding infection control please ask the nursing<br />
staff.<br />
Note: All visitors must wash their hands before and<br />
after visiting the ward areas.<br />
<strong>Information</strong> – general<br />
Administration staff are located at most ward area<br />
reception desks and the main reception desk at the<br />
entrance of the hospital to answer any queries. You<br />
can also call 5888 on your bedside phone to speak<br />
with the Manager of Front of House Services. If you<br />
require more information on any aspect of your care<br />
or facilities available, please speak with your nurse,<br />
doctor or allied health professional.<br />
Intensive Care Unit (ICU)<br />
The Prince Charles Hospital has two ICUs.<br />
The Cardiac Surgical Intensive Care Unit (CSICU)<br />
located on Level 2 of the Main Acute Building,<br />
manages both children and adults after cardiac<br />
surgery.<br />
The General Intensive Care Unit (GICU) is located<br />
on Level 1 and manages adult patients with<br />
complex cardiac and thoracic medical and surgical<br />
problems.<br />
Interpreter services<br />
Interpreter services are available for non-English<br />
speaking and hearing impaired patients. Please<br />
discuss this with the nurse caring for you.<br />
Laundry<br />
There is a washing machine on each floor of the<br />
Main Acute Building for limited personal use.<br />
Please follow the instructions on use and care<br />
of the machine.<br />
Leaving the ward area<br />
Please always tell the nurse or ward staff caring<br />
for you before leaving the ward area.
Lounge rooms<br />
Each ward area has a patient lounge room for your<br />
comfort. We would appreciate if you could please<br />
keep these areas neat and tidy.<br />
Mail<br />
Mail is delivered daily, Monday to Friday. Mail<br />
should be addressed as followed:<br />
Name<br />
Ward<br />
c/o The Prince Charles Hospital<br />
Rode Rd<br />
Chermside Qld 4032<br />
Stamps can be purchased from the Breeze Café<br />
or patient service trolley. Mail can be posted in<br />
the post box located at the front entrance of the<br />
hospital or can be given to ward staff (with correct<br />
postage).<br />
Maps<br />
Maps of the hospital campus are located at the<br />
front of this guide.<br />
Media<br />
The Hospital has a media policy which indicates<br />
that all media inquiries that come to the Hospital<br />
must be handled through the Public Affairs Unit.<br />
This includes all inquiries from television,<br />
newspaper and radio stations. If you would like<br />
to invite media into the Hospital to speak with you<br />
or a family member at the hospital, this must be<br />
arranged through the Public Affairs Unit. The Public<br />
Affairs Unit can also provide you with advice if the<br />
media contacts you during your stay in hospital.<br />
If you would like to contact the Public Affairs Unit,<br />
please ask the nursing staff in your ward to ring<br />
extension 4382.<br />
Medical certificates<br />
Medical certificates are available on request from<br />
your doctor.<br />
Medical records<br />
Your medical records are strictly confidential and<br />
are only accessed by professional staff providing<br />
your care. There is a process in place if you want<br />
to see your medical records. Please ask your<br />
doctor.<br />
Medications<br />
Any medications brought into hospital are locked<br />
in the top draw of your bedside locker. Please<br />
remember to take these medications home with<br />
you on discharge.<br />
�� On discharge public patients will be provided<br />
with 5 days supply of medication.<br />
It is important that you return to your General<br />
Practitioner (GP) before your medications run<br />
out, so they can review your medications and<br />
provide you with further prescriptions.<br />
�� On discharge, private patients may be provided<br />
with a prescription by their doctor<br />
to take to a pharmacy of their choice.<br />
�� Prior to leaving hospital it is important that<br />
you understand how and when to take your<br />
medications, and their side effects. If you have<br />
any questions please ask your doctor, nurse<br />
or pharmacist. You can also ring the hospital<br />
pharmacist on 3139 4107 after you are<br />
discharged if you have any questions or<br />
alternatively ring your General Practitioner (GP).<br />
Mobile phones<br />
Mobile phones are not to be used within the<br />
hospital buildings, as they can interfere with<br />
sensitive medical equipment.<br />
Hospital staff are issued with cordless phones<br />
that do not interfere with sensitive equipment.<br />
Multicultural services<br />
A multicultural resource officer is available to assist<br />
you if you have any specific religious or cultural<br />
needs. The officer can be paged through switch<br />
by dialing 9, or by telephoning 3139 4479.<br />
Newspapers and magazines<br />
Newspapers can be purchased from the Breeze<br />
Café and the patient trolley service. Charlies<br />
Angels, the hospital’s volunteer service also<br />
provide a mobile trolley service for lending<br />
magazines and other reading material.<br />
Noise<br />
Please consider other patients and keep noise<br />
to a minimum. Ear pieces are available for<br />
televisions and radios/CD players, and we<br />
encourage you to use them.<br />
Our mission Promoting a healthier <strong>Queensland</strong><br />
The Prince Charles Hospital
Nurse call system<br />
<strong>Patient</strong>s in the Main Acute Building should call<br />
for nursing assistance by pressing the green<br />
‘call’ button once, located on the entertainment<br />
handset. Alternatively you can use the green<br />
call panel on the walls in the bedrooms, showers,<br />
toilets or lounge areas.<br />
<strong>Patient</strong>s in the Palliative Care Unit and Extended<br />
Care Units should press the white ‘call’ button once.<br />
The call button is attached to a white cord that plugs<br />
into the bedside panel.<br />
Please do not let children press these buttons.<br />
Nutrition and dietetics<br />
Hospital dietitians are available to discuss special<br />
diet requirements with you and your family at the<br />
request of your doctor.<br />
Occupational therapy<br />
Occupational therapists are a valued member of<br />
the allied health team. They can provide assistance<br />
to help you perform everyday tasks, both at home<br />
and in your work environment. They advise on<br />
practical ways to modify your lifestyle to better<br />
manage your injury or illness. If you require assistance<br />
in this area please let your doctor know, as a doctor’s<br />
referral is required for this service.<br />
Organ and tissue donation<br />
Organ and tissue donation is a personal choice<br />
and it is important that you discuss your intentions<br />
with your family. You can register your intention to<br />
donate after your death on the Australian Organ<br />
Donor Register. For information about registering<br />
your decision to donate you can call the free number<br />
on 1800 777 203 or visit any Medicare office. For<br />
more information you can call <strong>Queensland</strong>ers Donate<br />
on 3240 2350.<br />
Outpatients<br />
If you require review following discharge, an<br />
appointment will be given to you prior to leaving,<br />
or will be posted out to you within one week. It is<br />
important that you keep this appointment. If you<br />
are unable to attend this appointment please contact<br />
the outpatients department to cancel or reschedule<br />
your appointment. The outpatients department is<br />
located on the ground floor of the hospital’s Main<br />
Acute Building.<br />
Our vision Leaders in health – partners for life<br />
The Prince Charles Hospital<br />
Pacemakers<br />
It is important that you notify your allied health<br />
professionals that you have a pacemaker as some<br />
electrical equipment used in these areas may<br />
affect your pacemaker.<br />
Parking<br />
Visitor and patient parking is available undercover<br />
in the multi-storey carpark located adjacent to the<br />
main entrance of the hospital. Parking fees apply.<br />
A drop off / pick up area is available at the front<br />
entrance of the Main Acute Building. The parking<br />
bays at the front of the hospital are for emergency<br />
parking only.<br />
Parking for the Palliative Care and Extended Care<br />
Units is located at the back of the hospital adjacent<br />
to these facilities. Parking fees apply to this carpark<br />
and correct change is required.<br />
Pastoral care and chaplaincy<br />
Pastoral carers are available to all patients, and<br />
their family and friends. Denominational chaplains<br />
may be called by your nurse, at any time. Gideon<br />
Bibles are located in the bedside lockers. If you<br />
have any special cultural needs please contact<br />
your nurse.<br />
<strong>Patient</strong> election<br />
Every patient has the opportunity to choose or elect<br />
to be treated as either a public or private patient<br />
upon admission. Your choice will affect which<br />
doctor treats you while you are in hospital and the<br />
costs, if any, that you will incur. If you would like<br />
more information please contact your ward<br />
receptionist or phone patient services on<br />
extension 4799.<br />
<strong>Patient</strong> enquiries<br />
For patient enquiries please telephone 3139 4799.<br />
<strong>Patient</strong> feedback<br />
Please provide us feedback on all aspects of the<br />
care and service that you received by completing<br />
the form provided in back of this folder. Please<br />
return the form in the envelope provided.
<strong>Patient</strong> handling<br />
To provide care for our patients and also prevent<br />
injury to our staff we have implemented ‘Safe<br />
Manual Handling Procedures’. The policy states<br />
that “the manual lifting of patients is eliminated<br />
in all but exceptional or life threatening situations.”<br />
(Royal College of Nursing, 1996, Code of Practice<br />
for Manual Handling, London as cited in <strong>Patient</strong><br />
Manual Handling <strong>Guide</strong>lines, (2001), <strong>Queensland</strong><br />
<strong>Health</strong>. Hospital staff use specific aids including<br />
hoists/slings, slide sheets and walking belts to<br />
move, transfer or position patients. If you have<br />
any queries regarding this practice please speak<br />
to your nurse.<br />
<strong>Patient</strong> identification bracelet<br />
We ask that you wear your patient identification<br />
bracelet during your hospital stay. <strong>Patient</strong>s with<br />
known allergies will wear a red bracelet. <strong>Patient</strong>s<br />
who are identified as having a risk of falling will<br />
wear a blue bracelet.<br />
Payment<br />
Public patients<br />
Public patients do not pay for accommodation<br />
or services.<br />
Private patients – Accommodation<br />
�� Uninsured patients are requested to pay a<br />
deposit of up to 7 days accommodation charge<br />
on or before admission. For stays over 7 days,<br />
weekly payment in advance is required.<br />
�� Insured patients (those with private health<br />
cover) can arrange to have their hospital<br />
accommodation account submitted directly<br />
to their health fund. <strong>Patient</strong>s who wish to do<br />
so should provide proof of membership and<br />
membership details and sign an Assignment<br />
of Benefit form on or before admission.<br />
<strong>Patient</strong>s who do not have insurance to cover the<br />
total cost of hospitalisation are required to pay the<br />
shortfall component on or before admission. The<br />
component could be due to and excess on your<br />
policy, a pre-existing condition not covered by your<br />
policy or the treatment occurring within the health<br />
fund’s qualifying period. For details of benefits<br />
payable by your insurer contact your health fund.<br />
The hospital accepts payment by cash, cheque<br />
or major credit cards. For information on payment<br />
for hospital accommodation please contact our<br />
Finance Department on 3139 4207.<br />
Other charges<br />
Private patients receive separate accounts for<br />
medical and professional services, and for some<br />
tests such as medical imaging and pathology.<br />
Details on the estimated level of charges can be<br />
obtained from your doctor or the Manager of the<br />
Private Practice Clinic on 3139 4207.<br />
Benefits are payable by Medicare and, in some<br />
cases, payment gaps may be met by your insurer.<br />
Short payments for any reason will be payable<br />
by the patient. The Private Practice Clinic accepts<br />
payment by cash, cheque, EFTPOS and major credit<br />
cards.<br />
For details on benefits payable by your insurer you<br />
will need to contact your health fund.<br />
Personal items<br />
No personal toiletries or tissues are provided by<br />
the hospital. It is therefore your responsibility to<br />
provide these items. The hospital does provide<br />
hospital gowns, towels and washers for use while<br />
you are an inpatient.<br />
Physiotherapy<br />
Physiotherapists provide pre and post-operative<br />
management for cardiothoracic (heart-lung) and<br />
orthopaedic surgical patients. They also provide<br />
clinical services and rehabilitation for cardiac<br />
and thoracic medical patients.<br />
Private/share accommodation<br />
<strong>Patient</strong>s are allocated rooms according to the type<br />
of care you need, with single rooms being allocated<br />
to patients who require specific types of care. Your<br />
room allocation may change and you may be<br />
moved to a shared room during your stay at The<br />
Prince Charles Hospital.<br />
Our mission Promoting a healthier <strong>Queensland</strong><br />
The Prince Charles Hospital
Research and The Prince Charles<br />
Hospital Foundation<br />
The Prince Charles Hospital Foundation was<br />
established in 1986 with the aim of raising funds<br />
and generating community support, to ensure the<br />
hospital continues to be a world class facility for<br />
treatment and research.<br />
The Foundation raises money to create research<br />
facilities, supports research projects and funds<br />
research personnel. There is a major focus on<br />
cardiovascular and respiratory disease as well<br />
as psychiatry, geriatrics and orthopaedics.<br />
If you would like to donate to The Prince Charles<br />
Hospital Foundation the office is located on Level 1<br />
of the Administration Building and is open 9am to<br />
5pm Monday to Friday. Please phone 3139 4636 for<br />
more information. A donation envelope is available<br />
in all ward areas.<br />
Security<br />
The hospital [provides a 24-hour security service<br />
throughout the campus. The Duty Security Officer<br />
can be contacted on 31394833.<br />
Shopping centres<br />
There is a major shopping centre located at the<br />
corner of Hamilton Road and Gympie Road at<br />
Chermside. This shopping centre has a number<br />
of banks, large department stores and specialty<br />
shops. There is also a smaller shopping centre<br />
located at the corner of Rode Road and Appleby<br />
Road at Chermside. This centre has a supermarket,<br />
pharmacy, a post office and a number of specialty<br />
shops.<br />
Smoking policy<br />
The Prince Charles Hospital supports a smoke free<br />
environment.<br />
Smoking is not permitted in hospital buildings<br />
or at the front entrance to the hospital.<br />
Please respect the signs that indicate a ‘Smoke Free<br />
Zone’. Smoking is only permitted in the designated<br />
gazebos – adjacent to the Breeze Café and next to<br />
the multistory carpark at the Entrance. Brochures<br />
and support are available to assist you to give up<br />
smoking. Please speak with your nurse if you<br />
require any further information.<br />
Our vision Leaders in health – partners for life<br />
The Prince Charles Hospital<br />
Social work<br />
Social workers provide counseling, information<br />
and support, and can help you with financial<br />
entitlements, accommodation, access to support<br />
networks and with planning for future care.<br />
A social worker is available for all patients and their<br />
families. Please ask your nurse to contact the social<br />
worker if you require assistance in this area.<br />
Speech pathology<br />
Speech pathologists assess and treat speech<br />
and swallowing disorders. A medical referral is<br />
required for this service.<br />
Staff identification<br />
All staff members of The Prince Charles Hospital<br />
are required to wear an official photo identification<br />
card detailing their name and position.<br />
As a patient, you have the right to ask a staff<br />
member to show their identification card.<br />
Support groups<br />
Please see your nurse if you would like more<br />
information on any of the support groups visiting<br />
our hospital. Some of our specialty services have<br />
support groups. Some of these include:<br />
Heart <strong>Patient</strong> Support Association<br />
(HeartSupp)<br />
HeartSupp members are volunteer visitors who<br />
have been patients in this hospital and now<br />
regularly visit patients. HeartSupp provides<br />
a non-medical support service that complements<br />
the medical and educational services of the Cardiac<br />
Surgical Unit at The Prince Charles Hospital.<br />
Heart to Heart Cardiac Support Group<br />
Heart to Heart is a support group for families of<br />
children who have a heart condition. The groups<br />
aims to provide support, friendship and a listening<br />
ear, if needed.<br />
Taxi services<br />
Free taxi phones are located in the foyer of the<br />
hospital. A taxi rank is located adjacent to the<br />
Allied <strong>Health</strong> entrance of the Main Acute Building<br />
at the front of the hospital. Visitors to mental<br />
health, extended care and the palliative care units<br />
can ask reception staff for assistance.
Telephones<br />
Bedside phones<br />
Bedside telephones are installed at most bedsides<br />
in the Main Acute Building. Depending on your<br />
condition incoming calls will be put through to the<br />
bedside phone between 8am to 8pm.<br />
<strong>Patient</strong>s cannot be phoned directly. Relatives<br />
and visitors calling patients who have bedside<br />
phones should telephone 3139 4799 and ask<br />
for the patient by name.<br />
To make external phone calls, patients must<br />
purchase a Telstra Phoneaway Card from the<br />
Breeze Café or from the Phoneaway Card<br />
dispensers on the first and second floor of the<br />
Main Acute Building. To use the Phoneaway Card<br />
dial 0 18933 from your bedside phone and follow<br />
the voice prompts.<br />
The Telstra Homelink service is also available if<br />
you have this service on your home phone number.<br />
Dial 0 1800 911 548 and follow the voice prompts.<br />
The cost of the call is debited to your home phone<br />
number. If you have a Telstra Telecard you can<br />
access the service by dialing 0 18918.<br />
Public phones<br />
Public phones are located on the Ground Floor in<br />
the lobby, the rehabilitation/allied health area, and<br />
the Day Hospital.<br />
Television hire<br />
A patient television hire service is available. Please<br />
ask your nurse or ward staff for more information.<br />
Transit lounge<br />
The transit lounge is for:<br />
�� patients who have been discharged from<br />
ward areas and are awaiting transport home<br />
�� outpatients awaiting ambulance transport<br />
�� patients who have been admitted and are<br />
awaiting bed availability<br />
�� emergency room patients awaiting pathology<br />
results and/or ambulance transport.<br />
The transit lounge is staffed by a registered nurse<br />
from 8.30am to 4.00pm. It is located on the ground<br />
floor near the Emergency Department. Please ask<br />
the nurse if you have any questions regarding this<br />
service.<br />
Uniforms<br />
Medical Officers<br />
Consultants, Registrars and Resident Medical<br />
Officers wear regular clothing or business attire.<br />
Some medical officers will wear a white coat.<br />
Nurses<br />
The Executive District Director of Nursing and<br />
Program Nursing Directors wear civilian clothing.<br />
Level 3 and 4: Nurse Unit Managers and Clinical<br />
Nurse Consultants. Female nurses wear a navy blue<br />
skirt/dress/pant and a printed shirt with the<br />
corporate print or civilian clothing. Males wear navy<br />
blue pants/shorts and a blue shirt or civilian<br />
clothing.<br />
Level 2, 1 and Enrolled Nurses: Nurses who provide<br />
bedside care to you. Female nurses wear navy blue<br />
pants/skirt/shorts and printed shirt with the<br />
corporate print. Males wear navy blue pants/shorts<br />
and a blue or blue/white checked shirt.<br />
Assistants in Nursing wear navy blue skirt/pants/<br />
shorts and a light blue shirt with a small strip of<br />
the corporate print across the top of their pocket.<br />
Wardspersons<br />
Wardspeople wear dark green pants/shorts<br />
and a green and white checked shirt.<br />
Catering and Food Service Officers<br />
Catering and Food Services Officers wear dark<br />
green culottes/trousers/skirt and a white printed<br />
shirt.<br />
Administration Staff<br />
Administration staff do not have a mandatory<br />
uniform, but many choose to wear tan or navy<br />
pants/skirt and a navy or white top.<br />
Values<br />
We ask that you join us in valuing our staff. Please<br />
respect staff, other patients and visitors. The staff<br />
of The Prince Charles Hospital and <strong>Health</strong> Service<br />
District aim to sustain your trust and value<br />
professionalism, teamwork, performance<br />
accountability, quality and recognition.<br />
Our mission Promoting a healthier <strong>Queensland</strong><br />
The Prince Charles Hospital
Valuables<br />
Valuables and large sums of money should not<br />
be bought into hospital.<br />
If required, valuables can be place in the hospital<br />
Trust Office. This can be arranged through your nurse.<br />
If valuables are placed in trust it is preferred that<br />
valuables are returned during normal business hours<br />
(Monday to Friday: 9am – 12.30pm and 1pm – 4pm).<br />
If money is placed in the Trust Office it will be returned<br />
to you in the form of a cheque. Upon request up to<br />
$200 cash can be returned to you and the balance<br />
in the form of a cheque.<br />
A lockable draw to keep your belongings is available<br />
in most bedside lockers. Please ask your nurse for<br />
the key and don’t forget to return it on discharge.<br />
The hospital cannot accept responsibility for any loss<br />
or damage to personal property kept at the bedside.<br />
Veterans<br />
The Prince Charles Hospital is pleased to be involved<br />
in the Veterans Hospital Visiting Scheme. A brochure<br />
on the service is available from ward staff.<br />
<strong>Patient</strong>s with the Department of Veteran Affairs<br />
(DVA) who have a ‘Gold Card’ can elect to be admitted<br />
as a private shared patient. All costs incurred with<br />
treatment, including selecting your own doctor, are<br />
covered by DVA. If you have any questions relating<br />
to health cover with DVA please contact the Manager,<br />
Front of House Services on 3139 5888.<br />
Visitors and visiting hours<br />
Visitors are welcome and are an important part<br />
of your support during hospital. Visiting hours are<br />
flexible however prior to 10am patients may have<br />
procedures planned and visitors may be asked to wait<br />
in the waiting areas while that occurs. Visitors are<br />
reminded to consider the needs of other patients in<br />
the room. Visitors may be asked to leave the ward for<br />
short periods during medical and nursing procedures<br />
and in emergency situations. If visitors wish to visit<br />
during other times please discuss this with your nurse.<br />
Children are welcome to visit however children under<br />
12 years of age must be supervised by an adult at all<br />
times.<br />
Our vision Leaders in health – partners for life<br />
The Prince Charles Hospital<br />
Volunteers – Charlies Angels<br />
The Prince Charles Hospital volunteer group, also<br />
known as ‘Charlies Angels,’ are volunteers who<br />
provide support to you and your family. ‘Charlies<br />
Angels’ are easily identified as they wear a bright<br />
yellow shirt. Charlies Angels can be contacted by<br />
ringing 5297 on your bedside phone.<br />
Waiting areas<br />
Waiting areas are available on Level 1 and Level 2<br />
at the reception areas. There are small waiting<br />
areas outside the Cardiac Intensive Care Unit,<br />
General Intensive Care Unit and Coronary Care.<br />
Please be mindful of other visitors in these areas.<br />
X-ray<br />
The X-ray department provides a range of services.<br />
If you are pregnant please notify your doctor or<br />
nurse prior to having an x-ray. Please take any<br />
private x-rays home with you, on discharge.<br />
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Designated<br />
Smoking<br />
Area<br />
No Smoking Policy<br />
No Smoking Policy<br />
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Designated<br />
Smoking Area<br />
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Our vision Leaders in health – partners for life<br />
The Prince Charles Hospital<br />
The Prince Charles Hospital buildings<br />
and grounds are a smoke free<br />
<strong>Health</strong> Service and Workplace.<br />
Recent legislation bans smoking in the<br />
Buildings and Grounds of the campus. (1)<br />
(1) <strong>Health</strong> Services Act Section 51.(1): A person must not smoke on<br />
health services land other than in a designated smoking area.<br />
Designated areas where smoking<br />
is permitted have been provided<br />
and they are:<br />
� in the GAZEBO adjacent to the<br />
Multistorey Car Park<br />
� in the GAZEBO adjacent to the<br />
Breeze Café<br />
Please ensure smoking<br />
is restricted to these<br />
designated areas.<br />
We welcome your assistance in advising your visitors of our non-smoking policy.
TV Education Channel Program – Channel ‘O’<br />
“<strong>Health</strong>ier Lifestyle” – Changes for Everyone<br />
Start Time Title<br />
9.00 am Research Foundation<br />
The Prince Charles Hospital <strong>Health</strong> Service District<br />
9.01 am Listen To Your Heart<br />
Caring for your heart. Heart Foundation<br />
9.11 am Angioplasty + Stent.<br />
A guide for patients and their families<br />
Coronary artery and peripheral vascular disease<br />
9.25 am Research Foundation<br />
9.26 am Implantable Cardiac Device<br />
Explanation tape on implantable cardiac device<br />
9.53 am Research Foundation<br />
9.54 am Pacemakers<br />
Explanation tape on pacemakers<br />
10.11 am Research Foundation<br />
10.12 am Helping You Understand Heart Failure<br />
Explanation tape on heart failure<br />
10.26 am Research Foundation<br />
10.27 am Diabetes<br />
Diabetes management<br />
10.52 am How To Take Your Pulmozyme<br />
Explanation tape on pulmozyme<br />
11.00 am Research Foundation<br />
11.01 am Asthma Care<br />
Explanation tape on asthma care<br />
11.16 am How To Use Inhaled Respiratory Medication Devices<br />
Explanation tape on inhaled respiratory medication<br />
devices<br />
11.26 am Spiriva Handihaler<br />
Training video for spiriva handihaler<br />
11.32 am Research Foundation<br />
11.33 am Home Oxygen Concentrators<br />
Explanation tape on home oxygen concentrators<br />
11.48 am Research Foundation<br />
11.49 am Weigh Management<br />
Dietary advice<br />
11.24 am Research Foundation<br />
12.25 pm Eating For <strong>Health</strong><br />
An easy guide for shopping and cooking low-fat meals<br />
12.43 pm Staying Positive<br />
by Patricia Cameron-Hill, Dr Shayne Yates<br />
1.18 pm Research Foundation<br />
1.19 pm Understanding Chemotherapy<br />
Explanation tape on chemotherapy<br />
1.45 pm Research Foundation<br />
1.46 pm Understanding Radiation Therapy<br />
Explanation tape on radiation therapy<br />
2.14 pm Research Foundation<br />
2.15 pm Living With Stress<br />
by Patricia Cameron-Hill, Dr Shayne Yates<br />
2.50 pm Research Foundation<br />
2.51 pm END OF SESSION 1<br />
Our vision Leaders in health – partners for life<br />
The Prince Charles Hospital<br />
Start Time Title<br />
3.00 pm Research Foundation<br />
The Prince Charles Hospital <strong>Health</strong> Service District<br />
3.01 pm Pre-Surgery<br />
The Prince Charles Hospital<br />
3.08 pm Informed Consent<br />
12 important questions to ask about your surgery<br />
3.25 pm Research Foundation<br />
3.26 pm Heart Disease<br />
Surgical education<br />
3.41 pm Taking Control Of Your Life After A Heart Attack Or<br />
Heart Surgery<br />
Cardiac rehabilitation programs<br />
4.04 pm Research Foundation<br />
4.05 pm Sharing <strong>Health</strong> Care<br />
Regain control of your life<br />
4.26 pm Listen To Your Heart<br />
Caring for your heart. Heart Foundation<br />
4.36 pm Research Foundation<br />
4.37 pm Heart Disease<br />
Medical education<br />
4.52 pm Helping You Understand Heart Failure<br />
Explanation tape on heart failure<br />
5.06 pm Research Foundation<br />
5.07 pm Stress And Humour<br />
by Patricia Cameron-Hill, Dr Shayne Yates<br />
5.42 pm Research Foundation<br />
5.43 pm Living With Rheumatoid Arthritis<br />
Explanation tape on rheumatoid arthritis<br />
5.58 pm Research Foundation<br />
5.59 pm Blood Pressure<br />
High blood pressure<br />
6.34 pm Research Foundation<br />
6.35 pm Pre-Surgery<br />
The Prince Charles Hospital<br />
6.42 pm Informed Consent<br />
12 important questions to ask about your surgery<br />
6.50 pm Heart Disease<br />
Surgical education<br />
7.11 pm Research Foundation<br />
7.12 pm Speaking From Experience<br />
Heart surgery in later years<br />
7.49 pm Clexane<br />
A simple guide to self-administration<br />
8.00 pm Research Foundation<br />
Heart Of Gold<br />
Heart transplant<br />
Springtime Sunset<br />
Relaxation techniques<br />
GOODNIGHT