Patient Information Guide - Queensland Health

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Lounge rooms Each ward area has a patient lounge room for your comfort. We would appreciate if you could please keep these areas neat and tidy. Mail Mail is delivered daily, Monday to Friday. Mail should be addressed as followed: Name Ward c/o The Prince Charles Hospital Rode Rd Chermside Qld 4032 Stamps can be purchased from the Breeze Café or patient service trolley. Mail can be posted in the post box located at the front entrance of the hospital or can be given to ward staff (with correct postage). Maps Maps of the hospital campus are located at the front of this guide. Media The Hospital has a media policy which indicates that all media inquiries that come to the Hospital must be handled through the Public Affairs Unit. This includes all inquiries from television, newspaper and radio stations. If you would like to invite media into the Hospital to speak with you or a family member at the hospital, this must be arranged through the Public Affairs Unit. The Public Affairs Unit can also provide you with advice if the media contacts you during your stay in hospital. If you would like to contact the Public Affairs Unit, please ask the nursing staff in your ward to ring extension 4382. Medical certificates Medical certificates are available on request from your doctor. Medical records Your medical records are strictly confidential and are only accessed by professional staff providing your care. There is a process in place if you want to see your medical records. Please ask your doctor. Medications Any medications brought into hospital are locked in the top draw of your bedside locker. Please remember to take these medications home with you on discharge. �� On discharge public patients will be provided with 5 days supply of medication. It is important that you return to your General Practitioner (GP) before your medications run out, so they can review your medications and provide you with further prescriptions. �� On discharge, private patients may be provided with a prescription by their doctor to take to a pharmacy of their choice. �� Prior to leaving hospital it is important that you understand how and when to take your medications, and their side effects. If you have any questions please ask your doctor, nurse or pharmacist. You can also ring the hospital pharmacist on 3139 4107 after you are discharged if you have any questions or alternatively ring your General Practitioner (GP). Mobile phones Mobile phones are not to be used within the hospital buildings, as they can interfere with sensitive medical equipment. Hospital staff are issued with cordless phones that do not interfere with sensitive equipment. Multicultural services A multicultural resource officer is available to assist you if you have any specific religious or cultural needs. The officer can be paged through switch by dialing 9, or by telephoning 3139 4479. Newspapers and magazines Newspapers can be purchased from the Breeze Café and the patient trolley service. Charlies Angels, the hospital’s volunteer service also provide a mobile trolley service for lending magazines and other reading material. Noise Please consider other patients and keep noise to a minimum. Ear pieces are available for televisions and radios/CD players, and we encourage you to use them. Our mission Promoting a healthier Queensland The Prince Charles Hospital
Nurse call system Patients in the Main Acute Building should call for nursing assistance by pressing the green ‘call’ button once, located on the entertainment handset. Alternatively you can use the green call panel on the walls in the bedrooms, showers, toilets or lounge areas. Patients in the Palliative Care Unit and Extended Care Units should press the white ‘call’ button once. The call button is attached to a white cord that plugs into the bedside panel. Please do not let children press these buttons. Nutrition and dietetics Hospital dietitians are available to discuss special diet requirements with you and your family at the request of your doctor. Occupational therapy Occupational therapists are a valued member of the allied health team. They can provide assistance to help you perform everyday tasks, both at home and in your work environment. They advise on practical ways to modify your lifestyle to better manage your injury or illness. If you require assistance in this area please let your doctor know, as a doctor’s referral is required for this service. Organ and tissue donation Organ and tissue donation is a personal choice and it is important that you discuss your intentions with your family. You can register your intention to donate after your death on the Australian Organ Donor Register. For information about registering your decision to donate you can call the free number on 1800 777 203 or visit any Medicare office. For more information you can call Queenslanders Donate on 3240 2350. Outpatients If you require review following discharge, an appointment will be given to you prior to leaving, or will be posted out to you within one week. It is important that you keep this appointment. If you are unable to attend this appointment please contact the outpatients department to cancel or reschedule your appointment. The outpatients department is located on the ground floor of the hospital’s Main Acute Building. Our vision Leaders in health – partners for life The Prince Charles Hospital Pacemakers It is important that you notify your allied health professionals that you have a pacemaker as some electrical equipment used in these areas may affect your pacemaker. Parking Visitor and patient parking is available undercover in the multi-storey carpark located adjacent to the main entrance of the hospital. Parking fees apply. A drop off / pick up area is available at the front entrance of the Main Acute Building. The parking bays at the front of the hospital are for emergency parking only. Parking for the Palliative Care and Extended Care Units is located at the back of the hospital adjacent to these facilities. Parking fees apply to this carpark and correct change is required. Pastoral care and chaplaincy Pastoral carers are available to all patients, and their family and friends. Denominational chaplains may be called by your nurse, at any time. Gideon Bibles are located in the bedside lockers. If you have any special cultural needs please contact your nurse. Patient election Every patient has the opportunity to choose or elect to be treated as either a public or private patient upon admission. Your choice will affect which doctor treats you while you are in hospital and the costs, if any, that you will incur. If you would like more information please contact your ward receptionist or phone patient services on extension 4799. Patient enquiries For patient enquiries please telephone 3139 4799. Patient feedback Please provide us feedback on all aspects of the care and service that you received by completing the form provided in back of this folder. Please return the form in the envelope provided.
Page 1 and 2: The Prince Charles Hospital Patient
Page 3 and 4: The Prince Charles Hospital Health
Page 5 and 6: Bed allocation The bed that you are
Page 7: Meal times Meal times vary dependin
Page 11 and 12: Research and The Prince Charles Hos
Page 13 and 14: Valuables Valuables and large sums
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Patient Information Guide - Queensland Health

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