Patient Information Guide - Queensland Health

Nurse call system
Patients in the Main Acute Building should call
for nursing assistance by pressing the green
‘call’ button once, located on the entertainment
handset. Alternatively you can use the green
call panel on the walls in the bedrooms, showers,
toilets or lounge areas.
Patients in the Palliative Care Unit and Extended
Care Units should press the white ‘call’ button once.
The call button is attached to a white cord that plugs
into the bedside panel.
Please do not let children press these buttons.
Nutrition and dietetics
Hospital dietitians are available to discuss special
diet requirements with you and your family at the
request of your doctor.
Occupational therapy
Occupational therapists are a valued member of
the allied health team. They can provide assistance
to help you perform everyday tasks, both at home
and in your work environment. They advise on
practical ways to modify your lifestyle to better
manage your injury or illness. If you require assistance
in this area please let your doctor know, as a doctor’s
referral is required for this service.
Organ and tissue donation
Organ and tissue donation is a personal choice
and it is important that you discuss your intentions
with your family. You can register your intention to
donate after your death on the Australian Organ
Donor Register. For information about registering
your decision to donate you can call the free number
on 1800 777 203 or visit any Medicare office. For
more information you can call Queenslanders Donate
on 3240 2350.
Outpatients
If you require review following discharge, an
appointment will be given to you prior to leaving,
or will be posted out to you within one week. It is
important that you keep this appointment. If you
are unable to attend this appointment please contact
the outpatients department to cancel or reschedule
your appointment. The outpatients department is
located on the ground floor of the hospital’s Main
Acute Building.
Our vision Leaders in health – partners for life
The Prince Charles Hospital
Pacemakers
It is important that you notify your allied health
professionals that you have a pacemaker as some
electrical equipment used in these areas may
affect your pacemaker.
Parking
Visitor and patient parking is available undercover
in the multi-storey carpark located adjacent to the
main entrance of the hospital. Parking fees apply.
A drop off / pick up area is available at the front
entrance of the Main Acute Building. The parking
bays at the front of the hospital are for emergency
parking only.
Parking for the Palliative Care and Extended Care
Units is located at the back of the hospital adjacent
to these facilities. Parking fees apply to this carpark
and correct change is required.
Pastoral care and chaplaincy
Pastoral carers are available to all patients, and
their family and friends. Denominational chaplains
may be called by your nurse, at any time. Gideon
Bibles are located in the bedside lockers. If you
have any special cultural needs please contact
your nurse.
Patient election
Every patient has the opportunity to choose or elect
to be treated as either a public or private patient
upon admission. Your choice will affect which
doctor treats you while you are in hospital and the
costs, if any, that you will incur. If you would like
more information please contact your ward
receptionist or phone patient services on
extension 4799.
Patient enquiries
For patient enquiries please telephone 3139 4799.
Patient feedback
Please provide us feedback on all aspects of the
care and service that you received by completing
the form provided in back of this folder. Please
return the form in the envelope provided.