NSmen Payments & Make-Up Pay Claims - Ns.sg

Workshop for Employers on 

NSmen Payments & Make-Up Pay Claims 

This briefing is conducted for Employers of NSmen. 

For clarification on the slides content, please email us at contact@ns.sg. 

Updated in May 12 

NSmen Payments Centre � MINDEF Shared Services

SCOPE 

NSmen Payments Centre � MINDEF Shared Services 

Engaging NSmen & Employers 

Types of Payments 

NSmen Payment Process 

Common Queries 

Updates 

Pg 2

SCOPE 







Pg 3

For NSmen 



NSmen Briefing : Directed at NSmen on their 1st-3rd 

ICT 

Pg 4

For Employers 



Employers Workshop 

Quarterly workshop for HR practitioners who need 

to handle make-up pay claims Submission 

e-newsletter ‘Connecting with U’ 

Regular updates on NSmen payment issues & latest 

initiatives 

Pg 5

SCOPE 







Pg 6

When an NSman attends NS Training, 

Service Pay 

Make-up Pay 


Awards & Allowances 

Types of Payment 

Pg 7

Service Pay 

Service Pay = Rank Pay + Combat Allowance 

It is paid for each day of NS training (Mon – Sun). 

Example 

Monthly Service Pay (Infantry 3SG) $710.00 

Period of NS activity 12 - 18 Mar 

Service Pay for the NS activity 

= 7/31 days x $710.00 = $160.32 

Computed using the calendar day formula 



All NSmen will 

be paid prorated 

service 

pay for all 

forms of official 

NS call-ups. 

Pg 8

Awards & Allowances 

� IPPT Award 

� Marksmanship Award 

� Responsibility (NS) Allowance 

� Key Appointment Holder (NS) Allowance 

� CDO Jump Award 

� Flying (NS) Allowance 

� Aircrew (NS) Allowance 

� Diving (NS) Allowance 



Pg 9


If your NSman employee suffers a financial loss 

in his civilian income as a result of attending NS 

training, he can claim for make-up pay. 

Opportunity loss such as loss of rest time is not claimable. 



Pg 10


MUP = Loss in Civilian Inc – Svc Pay 

MUP is calculated on the principle that you will not suffer 

a financial loss in civilian income when you are called up 

for NS training. 


No Gain No Loss Principle 


Opportunity loss such as loss of rest time is not claimable. 

Pg 11


NS training period = 12 - 18 Mar 12 (7 days) 

Monthly Civilian Salary = $2,000 pm 

Civilian Working Hours = Mon to Fri (5 day week) 

No. of working days within NS training period = 5 days 

No. of working days in Mar 12 = 22 days 

Pro-rated Civ Pay = $2,000 pm x 5/22 = $454.55 

Pro-rated Svc Pay = $300 pm x 7/31 = $67.74 

Make-up pay = $454.55 - $67.74 = $386.81 



Pg 12




NS training period = 12 - 18 Mar 12 (7 days) 

Monthly Civilian Salary = $2,000 pm 

Civilian Working Hours = Mon to Fri (5 day week) 

No. of working days within NS training period = 5 days 

No. of working days in Mar 12 = 22 days 

Pro-rated Civ Pay = $2,000 pm x 5/22 = $454.55 

Pro-rated Svc Pay = $300 pm x 7/31 = $67.74 

Make-up pay = $454.55 - $67.74 = $386.81 

Pg 13


Loss in Civ Inc 

- $ 454.55 



Pg 14



- $ 454.55 



Svc Pay 

+ $67.74 

Pg 15



- $ 454.55 



MUP Pay 

$386.81 

Svc Pay 

+ $67.74 

Pg 16


Eligibility 

1. Employed NSmen 

2. Self-employed NSmen 

3. Unemployed NSmen 

4. Civil Servants 


Svc Pay MUP 

(Off-duty hrs) 


X 

X 

Pg 17


Employed NSmen (Claim Option) 

Payment to NSmen 

NSmen file the claims - employers certify income details 

and forward claims to MINDEF 

NSmen reimbursed directly by MINDEF while employers 

adjust their payroll 



Payment to Employers 


Pg 18


Employed NSmen (Claim Option) 

Payment to NSmen Payment to Employers 

Employers continue to pay their NSmen employees as 

per their company’s pay schedule when their employees 

attend NS training. 

Employers would then claim reimbursement directly 

from MINDEF 

2-party transaction - NSmen not involved 



Pg 19


Employed NSmen: What can be claimed? 

�Basic Salary 

�Allowances 

Note: CPF contributions remains status quo 


Conditions for Payment 

�Must be taxable 

�Allowance must be received for at 

least 4 out of 6 months preceding NS 

�Allowance must be included in 

NSmen’s employment or service 

contract 

�Allowance must not be of a 

reimbursement nature 


Pg 20


CPF Contribution 

Both employer and NSman must continue to contribute 

their share of CPF at the same rate throughout the 

NSman’s NS training 



Pg 21


How to compute? 

NS training period: 12 to 18 Mar 12 

Civilian working hours: Mon to Fri (5 day week) 

Monthly Civilian Pay: 

- Basic Salary @ $2,000 pm 

- Variable Overtime (OT) allowance @ $500 pm 

(based on avg of the last 6 months prior to NS training) 



Pg 22


Civilian Income loss during NS training 

from 12 to 18 Mar 12 paid by SAF 

Amount received by NSman from 

employer from 1 to 11 Mar 12 & 19 to 31 

Mar 12 

Total income received by NSman for 

1 to 31 Mar 12 

CPF Contribution for Mar 12 


Basic Salary:$2000pm x 17/22 =$1545.45 

Actual OT earned for Mar 12 

= $255.00 


Basic Salary: $2000pm x 5/22 = $454.55 

OT allowance: $500pm x 5/22 = $113.64 

Civilian income for NS training= $568.19 

Total = $1800.45 

$568.19 + $1800.45 = $2368.64 

(before CPF contribution) 

$2,368.64 x 35% = $829 

rates applied depending on CPF Board 

(35% as at 1 Sep 10) 

Pg 23


How to claim Make-up Pay? 

Electronic Submission 

e-MUP Claims 

e-Batch claim submission via 

a. NS portal 

b. Creative Software (Easypay) 

c. SAP 

Employers need to register for our eServices before submitting make-up pay claim 

online. 




Manual Submission 

Pg 24


How to claim Make-up Pay? 

Availability : Internet Download 




Electronic Submission Manual Submission 

Single combined claim form for Employed & 

Self-Employed NSmen 

One claim form for Mindef, SPF & SCDF 

Pg 25


When to submit Make-up Pay Claim? 

Claims should not be submitted too early before NS training, as the pay 

details may not be accurate and current. 


For Prompt Payment 

Claims to be submitted 14 calendar 

days before commencement of the 

training 


Pg 26


When to submit Make-up Pay Claim? 

Make-up pay claims MUST be submitted not later than 3 

months after the payment of service pay. 

Supporting documents can be submitted later if they are 

not available at the time of submission of the make-up pay 

claim 



Pg 27


When to submit Appeals? 

Not later than 3 weeks from date of payment. 

Need to provide: 

� Amount you wish to claim 

� Grounds of appeals 

� Relevant supporting documents 



Pg 28

SCOPE 







Pg 29

MINDEF 

Units create workfile 

in system 6 mths 

before trg 

Issue SAF 100 

NSmen report for trg 

Units update 

changes & 

authenticate 

attendance records 

in system 

via electronic transmission 


MUP claims received/ 

processed by NPC 

MUP claims approved 

Attendance records 

matched with claims 

Payroll Processing 

Banking - Payments credited 

to NSmen’s/ employers’ bank 

acct. 

NSmen notified by SMS 

Employers notified by statements 

NS Payment Process 

EMPLOYERS/ 

NSmen 

Employers submit 

MUP claim 

via electronic/ hardcopy 

submission 

Info updated on 

website 

Pg 30

Payment Service Standard 


NS Payment Process 

Payment will be made within 10 working days 

from either start of training or upon receipt of 

claim/documents whichever is later 

Pg 31

SCOPE 







Pg 32



Q. Can the NSman claim make-up pay for halfday 

NS trg? 

A. A. Yes, if the trg duration overlaps the NSman’s 

working hours and if he suffers a civilian income loss 

as a result of attending the NS training. He can claim 

for half-day for training duration � 4 hrs. 

This includes employees on shift work 

Pg 33



Q. Can an NSman claim for commuting time? 

A. No, commuting time is not claimable. Hence, 

employers should not deduct the employee’s salary 

for the time taken to travel for the training. 

Pg 34



Q. How long does Mindef keep online records? 

A. Online payment records are available online for 

the past 12 months 

Pg 35

Q. How are NSmen notified of their payments? 

A. SMS SMS are are sent sent to to NSmen NSmen 1 1 day day before before payday payday and 

they can request for payment details immediately by 

responding with their NRIC through SMS.. 



Pg 36



Q. How to notify Mindef on 

changes/cancellation of the NS training? 

A. Mindef will based on the unit notification on 

changes to training period to decide on payment 

Pg 37



Q. Would employers receive a separate email 

acknowledgement for all eClaim submission? 

A. No. Employers will only receive an immediate 

acknowledgement from the eClaim Application upon 

claim submission. 

Pg 38

SCOPE 







Pg 39


Features of e-MUP application 

Dual-Authentication of claims submission 

Inbox Concept 

Auto-insertion of NS scheduled trg for your NSmen (optout 

scheme) 

Able to remove resigned employees so as not to receive 

the scheduled trg notification 

Able to file multiple claims at the same time 

Display on amount claimed 

Weekly reminder on listing the outstanding MUP claims is 

sent from Mon to Fri 


Pg 40


2 Features of e-MUP application 

User-friendly application 

For short NS durations of 1 day or less, employers to 

indicate start and end time of the NSman’s working day 

in his civilian appointment (not the training hours) 

Max limit field created to prevent incorrect bank account 

number 


Pg 41

3 


User Guide for Employer 

Step-by-step guide to e-file claims on line 

http://www.ns.sg/publish/NSPORTAL/public/mindef_services/index/employers.html#ABT 


Pg 42


4 eClaims Accounts Maintenance 

Inactive accounts for 3 years will be deactivated 

Registrants are also advised to update their company’s 

profile and particulars in the NS portal under “Amend 

Employer’s Details” to ensure their particulars are 

correct 


Pg 43


5 Features of e-MUP Batch Claims 

Direct submission of e-claims by batch extended to SAP 

Software users based on the 4 SAP releases 

� SAP R/3 4.6c 

� SAP R/3 Enterprise 4.7 

� mySAP ERP 2004 (ECC 5.0) 

� mySAP ERP 2005 (ECC 6.0) 


Pg 44


6 Commission Payments 

NSmen who are on commission-based schemes would 

be paid their Make-Up Pay claims based on commission 

paid in the 6 months prior to NS training. Commission 

that is earned in the month of NS training but not paid will 

not be considered as it may eventually not materialised. 


Pg 45


7 Things to note 

Consistency in formulae when computing MUP Claims – 

e.g. formulae used should correspond with working 

hours, same formulae used for short/long trainings 

Indicate in Remarks column if the allowance paid in the 

month has included payment for other months 

Work Hours for short training refers to civilian working 

hours (in 24 hours format) 

Work Hours = Civilian Working Hours 


Pg 46


8 Things to note 

For partial MUP claim, pls provide the reasons in 

Remarks column e.g. resignation within the NS trg, 

claiming 1.5 day of MUP for a 2- day trg, etc 

Employers are reminded to indicate in the claim form of 

any special working / pay conditions affecting make-up 

pay claim(s) computation. Some examples of these 

special working / pay conditions are enforced no-pay 

leave, shorter working week, reduced salary, etc. 

If Allowance X had been ceased prior to NS training, the 

company should not make a claim for Allowance X for 

the NS training since there was no loss in Allowance X. 


Pg 47

NS Portal www.NS.sg 

Hotline 

1800 eNSNSNS 

1800 367 6767 

Email contact@ns.sg 

Fax 6373 1464 (Mindef) 

6250 2048 (SPF) 

6848 1628 (SCDF) 


Our Contact 

Pg 48


PART 2 

Value & Convenience 

Pg 49

A) Register for Employers’ eServices 

Step 1 

Click 


Pg 50


Step 2 

Select EMPLOYERS / Register for Payment 

Services / Register for NS Payment eServices 


Pg 51


Step 3 

Enter CPF Submission Number (CSN) 


Pg 52


Step 4 

Enter Company Particulars 


Pg 53



Pg 54



Pg 55



Pg 56


Mode of Payment 

Superior Profile 

Mode of Claim 

Submission 

Certifying Officer Profile 

Endorsing Officer Profile 

Nationality of 

Personnel 

Local Representative 

profile 

Payment to NSmen 

NA 

Single Verification 

Min 1 personnel 

Max 2 personnel 

NA 

CO/EO are Foreigners 

Residing Overseas 

1 personnel 

(residing in Singapore) 


Payment to Employer 

(DIRECT) 

1 personnel 

(residing in Singapore) 

Dual Verification 





CO/EO reside in 

Singapore 

NA 

Pg 57


After registration, you will be able to login using your 

personal SingPass on the next working day to access all 

the employer eServices. 


Pg 58

B) Submit Claims Online 


Pg 59



� Inbox concept. 

� Auto-insertion of 

scheduled call-up. 

� Saved e-claims 

Pg 60



� Initiate MUP 

Claim 

Submission 

Pg 61



Refers to civilian working hours 

Multiple claims submission 

� as according to call-up 

notice 

� file individual claim 

separately and do not lump 

short training into a single 

claim 

Pg 62



Select Formula 

�� 

Pg 63


Insert Remarks (if any) 


Insert Allowance 

�� 

Pg 64



Display on amount claimed 

Pg 65



Pg 66

C) Enquiry on Status of NSmen Payments 


Pg 67



Pg 68



Pg 69



Pg 70



Pg 71

D) Manage Employees’ List 


Pg 72

D) Manage Employees’ List 


Delete the NRIC if 

NSman has left 

the company 

Pg 73

…thank you for your attention 


Pg 74

NSmen Payments & Make-Up Pay Claims - Ns.sg

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