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donate. shop. do good. repeat. - Goodwill

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continue <strong>good</strong>will.<br />

Business Enterprises - <strong>Goodwill</strong>’s <strong>do</strong>nation to our mission<br />

The two Business Enterprise units at <strong>Goodwill</strong> provide<br />

an additional source of funding for our workforce<br />

development programs. These are businesses- both<br />

commercially based and government contracting-<br />

that provide <strong>Goodwill</strong> with an outlet for our own<br />

entrepreneurial philanthropy. Throughout 2009, it<br />

became clear that not all of these businesses were<br />

able to continue to support our core services and<br />

mission. We made decisions to close LogoThis,<br />

our embroidery and silk screening business, and<br />

the Green Team, our landscaping business. Both<br />

businesses suffered from intense competition in<br />

the marketplace, and diverted valuable resources<br />

from our focus on our core mission.<br />

We continue to develop <strong>Goodwill</strong> Staffing Solutions,<br />

providing temporary and temp to hire workforce<br />

solutions for employers. GSS has experienced great<br />

success this year resulting in an increase in revenue<br />

of 22% over 2008. As the economy begins its slow<br />

recovery, employers need to hire temporary workers<br />

through the transition phases. This effort fits with our<br />

Reduce. Reuse. Recycle…Go Green with <strong>Goodwill</strong><br />

In addition to employing 3 <strong>Goodwill</strong> associates,<br />

Document Destruction is an NAID certified secured<br />

program that supports our efforts to be a more<br />

“green” organization. Our efforts to recycle more<br />

in 2010 are directly supported by our Document<br />

Destruction business. We partner with our<br />

<strong>Goodwill</strong> and Dell- A growing green partnership<br />

Don’t Dump, Donate! Our eRecycle partnership with Dell<br />

through the Dell Reconnect program kept 1.5 million<br />

pounds of computer and electronic components out of<br />

our landfills in 2009. And the ability to refurbish a majority<br />

of these <strong>do</strong>nations for sale in our retail stores has been<br />

an added boon to revenues and served as additional fuel<br />

for our mission. The popularity of the program led to the<br />

opening of our Computer Outlet store at 6301 Midlothian<br />

Turnpike last October. The response to this program clearly<br />

indicates the support of green initiatives that <strong>Goodwill</strong><br />

receives from our community- <strong>Goodwill</strong> is <strong>good</strong> for our<br />

environment, whether our homes, our neighborhoods, or<br />

our cities!<br />

mission of putting people to work and assisting the<br />

community with realistic solutions in unstable times.<br />

In addition, we maintained all of our Ability One<br />

and Government contract sites throughout 2009:<br />

commissary operations at Fort Lee, Fort Eustis and<br />

Portsmouth Naval Shipyard; custodial services at the<br />

Federal Courthouse, Robert Merhige U.S. Courthouse,<br />

Lewis F. Powell Courthouse, Defense Supply Center<br />

Richmond and Virginia Department of Game and<br />

Inland Fisheries; and mailroom services at the IRS.<br />

Through these government contracts, we are able<br />

to employ a workforce that is strengthened by our<br />

disabled associates. 79.4% of the direct labor pool<br />

is represented by this exceptional group. <strong>Goodwill</strong><br />

Services Incorporated exemplifies our vision of<br />

providing individuals with opportunities to reach<br />

their highest level of self-sufficiency.<br />

community- both residential and corporate- to<br />

securely dispose of <strong>do</strong>cuments and recycle the<br />

waste. Document Destruction is both <strong>good</strong> for<br />

our community and for our environment.<br />

annual report | 09 7

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