November 2010 - Amtrak

i n k
A Monthly Publication for and by Amtrak Employees
Volume 15 • Issue 10 • November 2010

2 | November 2010 Amtrak Ink
i n k
Vol. 15, Issue 10,
November 2010
On the Cover
President and CEO Joe
Boardman speaks
before President’s
Service and Safety
Award winners and
guests at a luncheon in
Washington, D.C., on
Nov. 3.
The ceremony honored
the accomplishments of
this year’s dedicated
winners.
Correction: The story
"Mechanical Responds to
Summer Engine Problems"
in the August-September
issue of Amtrak Ink did
not include mechanical
technicians from
Philadelphia when it listed
mechanical staff who
worked 12-hour shifts
aboard certain Northeast
Corridor trains to troubleshoot
problem trains.
We regret the oversight.
FPO FSC Logo (Horizontal)
Train of Thought
This issue of Amtrak Ink is devoted to
the work and dedication of the
winners of the 2010 President’s
Service and Safety Awards. While the accomplishments
of the 150 honorees range in
scope and magnitude, the common threads
are a passion for passenger rail and dedication
to the job.
I had the opportunity to meet the award
recipients when they came to D.C. from all
over the country for an awards luncheon
earlier this month. We celebrated the work of
141 employees from 10 departments and nine
external State Partner award recipients.
I have to say that it was good to see so
much pride about who we are in one room.
And it wasn’t arrogant pride, it was a reflection
of employees’ feeling good about what
they do and what they contribute to the collective
Amtrak.
We face challenges every day. While there
may be some factors that are not in our
control, we must have the confidence — and
the humility — to take ownership of what we
can control and make Amtrak greener, safer
and healthier. That’s what the award recipients,
in one way or another, did.
Too often, I hear our own employees
express low expectations of what we can
accomplish.
We must
stop thinking
poorly
of ourselves
because we
accomplish
too much
Joseph H. Boardman
on a daily basis and have too much yet to
accomplish. I didn’t hear any of that negativity
at the luncheon, not solely because these
were award winners, but because I believe
that on an individual level, most of us know
that we can take initiative to make Amtrak
more competitive and dynamic.
The award winners represent the many
other unsung employees who show dedication,
innovation and a passion for service
excellence. For those employees, I ask supervisors
and peers across the system not to lose
sight of the importance of recognizing good
work when you see it — an encouraging word
goes a long way.
Congratulations again to the PSSA
winners!
Amtrak Employee and Customer Communications
Joe McHugh, Vice President Margaret Sherry, Sr. Director Josh Raymond, Manager
Govt. Affairs & Corp. Comm. 60 Massachusetts Ave., NE 60 Massachusetts Ave., NE
60 Massachusetts Ave., NE
Washington, DC 20002
Washington, DC 20002 Washington, DC 20002
Sharon Slaton, Manager Julia Quinn, Coordinator Marlon Sharpe, Designer
525 West Van Buren Street Digital and Social Media 60 Massachusetts Ave., NE
Chicago, IL 60607 60 Massachusetts Ave, NE Washington, DC 20002
Washington, DC 20002
Amtrak Ink is a monthly employee publication of Amtrak, the National Railroad Passenger Corporation.
® AMTRAK is a registered service mark of the National Railroad Passenger Corporation © 2010 National Railroad Passenger Corporation

Amtrak Ink November 2010 | 3
Bear, Beech Grove Employees Add Equipment
Capacity with Stimulus Funds
Editor’s Note:
The following story is the first in a series
about the mechanical services performed
at Amtrak’s facilities. This story
is focused on the American Recovery
and Reinvestment Act-funded work at
the Bear and Beech Grove facilities.
Unveiled in the summer of 2009,
Amfleet II Coach #25103 was the
first of 81 cars
scheduled to be
restored and returned
to revenue service,
thanks to American
Recovery and
Reinvestment Act
funds.
Since then, the stimulus-funded
work of
employees at the Bear,
Del., and Beech Grove,
Ind., facilities has
helped support
increased ridership —
Amtrak just set its
highest record on the
books in FY ’10 —
service expansions and
service improvements.
Examples of
improved service
include the two
coaches that added a
sixth car to the consist
of the Hiawatha
Service, and nine
Amfleet I cars
deployed to the Midwest late last year
that helped boost ridership by adding
capacity on trains like the Wolverine and
Lincoln Service. On the long-distance
services, equipment has improved cus-
tomer service — the City of New Orleans
now operates with a Superliner Lounge
in addition to the Cross-Country Café,
and a full diner is expected to be
restored on the Capitol Limited in
December.
On a national scale, the stimulus
funds helped invest in passenger rail
while helping boost the national
economy. From the Amtrak perspective,
it supplemented scheduled work by
helping restore equipment that was
Engines 832 and 821 are the first of the 15 P-40s to be returned to service with stimulus funding.
wrecked or stored and helped retain and
create jobs at the Bear and Beech Grove
facilities.
Once the stimulus-funded programs
are completed, mechanical forces at Bear
and Beech Grove will have returned to
revenue service 60 Amfleet cars from the
Bear facility; and 20 Superliner cars, one
car, plus 15 P-40 locomotives from Beech
Grove.
By law, the stimulus-funded work is to
be completed by Feb. 17, 2011. Amtrak is
evaluating those projects that are at risk
of not meeting the deadline and will be
seeking approval for a waiver of the
completion date for specific cases from
the Federal Railroad Administration.
But as the ARRA work is completed
in the coming months, Bear and Beech
Grove will revert to a planned, but more
limited, FY ’11 capital overhaul schedule.
The change is due to the nature of the
continued on the following page

4 | November 2010 Amtrak Ink
continued from page 3
Mechanical production cycle, which
affects the program work scopes. At
press time, federal appropriations were
enacted to fund Amtrak at the same
level as FY ’10 under a Continuing
Resolution that is slated to expire on
Dec. 3.
“The balance we’re trying to maintain
is the completion of ARRA work,
and the reality of the timing and amount
of our federal appropriation, with our
desire to provide excellent mechanical
service as investment in passenger rail
grows,” said Chief Mechanical Officer
Mario Bergeron.
In late October, Joe Boardman,
Bergeron and other senior management
met with shop craft union general chairmen
to discuss how to collaborate to
better promote Amtrak’s mechanical
service — and win competitive bids —
to generate more mechanical work. One
example of that kind of opportunity is
the truck work currently being done for
GE/Metro North at Beech Grove.
“We need to separate ‘union business’
from ‘the business’ so that we can
focus on doing the right thing for our
mechanical facilities in the long run,”
said Gary Maslanka, Transport Workers
Union of America, Railroad Division
director.
Bear maintenance facility employees work on an Amfleet car. The
work being done by employees at the facility will result in
returning 60 Amfleet cars to revenue service.
Patience and Luck Result in Huge Win
“We must come
together on our mutual
interest in growing the
mechanical services side of
the business in this increasingly
competitive
environment,” added
International Association
of Machinists and
Aerospace Workers
General Chairman Mike
Hill.
The discussion at the
meeting centered on the
importance of management
and Amtrak unions
working collaboratively to
make Amtrak more competitive,
while
acknowledging that some
business opportunities take
time to develop and
produce results.
“There are some things
that are not within our
control, but what we can do
is work together to more
aggressively pursue opportunities
to sell our
mechanical services and
make Amtrak more competitive,”
said President
and CEO Joe Boardman. ■
What does it feel like to become a millionaire overnight? To find out, ask the group of 15 employees and retirees
from the Beech Grove Maintenance Facility, who together won a $34.5 million jackpot in the Hoosier Lotto on Oct.
30 — the third largest prize in the game’s history.
The group has been contributing $4 per person each week to buy lottery tickets for the last six years. Congratulations
to each one of you on your good fortune!

n Oct. 28, Amtrak announced its $466 million purchase of
70 new electric locomotives from Siemens, a move that will
enable the company to provide better service to passengers
throughout the Northeast and make employees’ jobs easier.
The first new locomotive is expected to join the active fleet in
February 2013.
The locomotives will replace 64 older locomotives in the
current electric fleet, including 20 DC AEM-7s, 29 AC AEM-7s
and 15 HHP-8s. The additional units will be put toward service
expansions.
“Over the next nine months we will meet with Siemens more
than 60 times to ensure that Amtrak’s requirements are met early
on in the design phase,” according to Bill Durham program director,
Mechanical.
The newer, bigger fleet will also create a safer, greener, healthier
Amtrak. The new locomotives will be safer thanks to
anti-climbing technology and push-back couplers that will help
keep the train upright and on the tracks in the event of a collision.
The regenerative braking system in the units will return electricity
to the power grid, protecting the environment.
The locomotive acquisition is the second major equipment
purchase of the year. In July, Amtrak made a deal to buy 130 new
long-distance rail cars from CAF USA. Both deals are part of the
company’s 30-year plan to completely renew its entire rolling
Amtrak Ink November 2010 | 5
New Locomotives to Improve Service, Create Jobs
O
Artist’s rendering of the new Amtrak locomotive to be manufactured by Siemens.
Siemens Industry CEO Daryl Dulaney, Amtrak Board Chairman Thomas Carper, Siemens
Mobility President Oliver Hauck and Federal Railroad Administration Administrator
Joseph Szabo gather after Amtrak’s announcement to award Siemens a $466 million
contract for 70 new electric locomotives.
stock fleet. Amtrak’s purchases are expected to lead to a combined
825 jobs in four states as manufacturers add staff to
complete the work and help boost the national economy.
“Part of the responsibility of leadership is to ensure that the
men and women meeting our mission have the tools they need to
do the mission well,” said President and CEO Joe Boardman in a
letter to employees announcing the purchase. “Not only does
aging and problematic equipment hurt our ability to deliver
good service, but I know it also takes a toll on our crews.”
The new long-distance cars, which include 25 sleepers, 25
diners and 25 baggage/dorm cars are intended primarily for
operation in the Eastern long-distance routes, while 55
baggage cars will serve routes across the country. They will
replace and supplement the existing fleet, allowing Amtrak to
retire most of its oldest cars, which have been in service for
over 60 years. The first car is scheduled to be delivered in
October 2012.
“With a project kick-off date of Sept. 7, the Amtrak-CAF
USA Project Team is working smoothly. We have just begun
the design review process, which is expected to last many
months,” according to Dick Bruss, program director,
Mechanical.
Boardman also explained that both equipment purchases
will not just replace older equipment, but will also expand the
fleet, allowing Amtrak to better meet national transportation
needs. ■

6 | November 2010 Amtrak Ink
ACHIEVEMENT
2010 President’s Service
& Safety Awards Recipients
Annette M. Westall
Train Attendant, Transportation, Lorton, Va.
Annette Westall is a Train Attendant on the Auto Train out of Lorton where she has
worked for some 21 years. Annette’s first concern is always for the safety of the customers
and her co-workers.
Annette’s number one priority is to operate safely and to be as efficient as possible,
and she has consistently gone beyond the scope of her job to provide tangible results. In
this spirit, Annette grew concerned about a safety issue with the door latch fixture on the
Auto Train’s accessible room doors. The old design allowed the door to roll back and
forth and suddenly slam shut while the train was in motion. Passengers could potentially
hurt their hands and fingers while crew members carrying dinner trays were caught off
guard. Operations Supervisor Larry Vollten states that “after thousands of opening and
closings of the door, the holding device failed. Annette had enough of dealing with that
danger to the passengers and crews trip-in and trip-out and devised a simple but efficient
solution.”
Annette corrected the door latch situation by pursuing the correct people with the
right tools and know-how. She took the initiative on this important safety matter and
followed through on a simple design for an improved door latch fixture that holds open
the impaired access room door while the train is in motion.
William R. White, IV
Car Repairman, Mechanical, Bear, Del.
William “Bub” White joined Amtrak as a Laborer in 1990, and then
became a Carman Apprentice until he finally moved to his present position as a Car
Repairman.
Bub is known to be an “idea guy” and a “perfectionist.” His supervisors describe
him as one of “the best we have.” He is constantly looking for ways to improve operations
and utilize all of the company’s internal resources. Bub recently devised a creative
concept to modify and reuse existing parts for Amtrak’s planned conversion of 20 food
service cars into much-needed coaches. This thinking eliminated the need for Amtrak to
outsource modifications and saved valuable project time and money. Bub never cuts
corners or takes unnecessary risks at the expense of productivity. He is an articulate
planner, communicates with all those he is associated with, does things right the first
time, and is an exemplary mentor and role model. When everyone else says it cannot be
done, Bub goes the extra mile and gets it done!
William White exhibits a willingness to teach less-experienced co-workers as well
as assist others when projects must be completed. He has worked at the Bear Car Shops
for 20 years and has always performed his duties while demonstrating a desire to get
work done as efficiently and cost effectively as possible.
ACHIEVEMENT TEAM
Duane Hartley
Carman-Welder, Mechanical, Beech Grove, Ind.
Amtrak paid tribute to its extraordinary and dedicated employees at a President’s Service and Safety
Awards ceremonies on Nov. 3. Congratulations to all of the employees honored!
Wayne L. Ott
Foreman II, Mechanical, Beech Grove, Ind.
Duane Hartley, a Carman-Welder working in Coach Shop II, and Wayne L. Ott,
Foreman II, designed and implemented an adaptation of the Superliner II Coach ADA
access door for use in a Superliner I Coach.
From initial conception to completion, Duane and Wayne brought ADA compliance
to old Superliner I Coaches to ensure the access for, and the safety of, passengers with
special needs. In order to return the cars to service, the team developed an engineering
process for the bracketree that allows the Superliner II ADA door to fit a Superliner I
coach. The duo saved the company countless hours of design labor and the resulting prototype
will be used for ADA compliance on future Superliner I upgrades.
Drawing out the solution and producing a materials list, Duane and Wayne completed
an essential project that makes ADA compliance for the Superliner I units
achievable in a consistent manner. Their engineering solution allows passengers to safely
access the lower level of the coach for seating.
Duane Hartley and Wayne L. Ott are an example to fellow employees. Colleague
Dwayne Watson states: “Wayne is excellent, he is hard-working and conscientious. He
regularly works with no supervision — he is that good.” Tim Nolan adds that “Duane is
a most valuable employee and has worked for me for over 12 years. His personal job
performance is excellent and his commitment to his duties surpasses the scope of his
job.”
José A. Cruz
Carman Lead, Mechanical, Sanford, Fla.
Thomas C. “Tom” Lyman
Carman, Mechanical, Sanford, Fla.
José Cruz and Thomas “Tom” Lyman are two Carmen who think outside of the box,
offer suggestions, and follow through on their ideas. José began his employment with
Amtrak in June 1980, and Tom joined Amtrak in 1984. These gentlemen are excellent
workers — perfectionists — who are very reliable, respectable, and have a work ethic
that is second to none. “They go above and beyond … all the time,” states Gary
Esposito, Assistant Superintendent.
In 2009, José and Tom took the initiative to design, build, and prepare the schematics
for the installation of seat trays for the bulkhead seats on both levels of a Superliner
II Coach. They listened to the Auto Train On-Board Services personnel’s concerns
about safety issues and the lack of retractable tables for customers in the bulkhead seats.
Knowing the time had come to put an end to the temporary tables installed by on-board
personnel, the duo subsequently designed a solution to the problem, built a prototype
from parts of seats that were not being used, and provided the method of installation.
Their achievement allows all Amtrak customers to have a tray table readily available
at their seats, and the new feature greatly increased customer satisfaction while decreasing
customer complaints. Julie Byrne, Operations Supervisor for the Auto Train says
that “their solution was so logical that it was hardly even noticed by our customers … it
just looked as if the tray tables had always been there.” The seat tray prototype has been
so well received that these modifications might soon be seen on Amtrak’s other long-distance
trains.
DIVERSITY CHAMPION
Donald R. “Don” Skinner
Program Manager-Baggage/Package Express, Operations – Customer Service/Stations,
Washington, D.C.
Donald R. “Don” Skinner is a 30-year Amtrak employee. An outstanding Business
Diversity advocate, Don has helped the Procurement department promote contracts to
diverse vendors and contracting agents. His efforts provide the opportunities for disadvantaged
businesses to compete for material and product contracts. Don designed an
Amtrak program that permits the use of 25 percent of a spending goal on diverse suppliers,
and he was able to reach 73 percent utilization of contracts to diverse suppliers in the
procurement of 184 platform signs.
Colleagues point out that Don always makes sure that contracting agents in the
pursuit of materials and products know the full range of vendor options. He often refers
smaller firms to the Supplier Diversity Office, which allows them to make contacts with
Amtrak. For the station signage project, three minority and small business vendors were
given the opportunity to bid on $2 million dollars in contracts; the result was an award of
$1,725,265 in contracts to those same vendors.
In my 22 years in previous positions within Diversity, “I have never seen an individual
as committed in promoting diversity and giving minority businesses a fair shake,”
says Patsy Abraham.
MARSCC Diversity Committee
Throughout 2009, the Mid-Atlantic Reservation Sales Contact Center Diversity
Committee demonstrated an appreciation for diversity and cultural understanding. The
Philadelphia Contact Center is always busy, as employees communicate with customers
through the Internet and by telephone. The MARSCC Diversity Committee contributes
tremendously to the work environment by fostering a spirit of diversity in all of the
employees.
When asked about the efforts of the MARSCC Diversity Committee, Contact Center
employees often describe the wonderful displays that go up throughout the year and the
descriptive e-mails that illustrate various world and national cultures. The valuable information
helps the staff to better understand one another as well as the needs of Amtrak’s
diverse customers. The Diversity Committee diligently examines new perspectives on
diversity and develops innovative ways to communicate its findings to fellow employees.
The staff of the Contact Center understands that Amtrak promotes equal opportunity

to all of its employees and does its best to address the needs of disabled employees and
customers.
The exploration of diversity has gone beyond the more traditional bulletin board
displays to include mini bazaars that tangibly demonstrate cultural differences in everyday
items such as jewelry and crafts.
MARSCC Diversity Committee Members
Ann M. Adams, Team Leader
Eleanor Gravely, Team Leader
Michael W. Greeley, Reservation Sales Team Leader
Linda M. Hinds, Customer Service Representative
Milagrosa “Millie” Martinez, Supervisor, Call Center
Doris Moon, Supervisor, Call Center
Frances “Fran” Sullivan-Pietrykowski, Team Leader
George Vogel, Reservation Team Leader
Kim M. Wright, Reservation Sales Supervisor
ENVIRONMENTAL ACHIEVEMENT
Michael S. Lucero
Ticket Clerk, Passenger Services, San Joaquin Valley, Calif.
Michael “Mike” Lucero, known to his co-workers as “Michael Recycle,” started his
career with Amtrak on November 10, 1980, as a Ticket Clerk and has dedicated 30 years
to this position.
Mike developed a program to inventory the recycling needs of all San Joaquin and
Salinas Valley stations. District Manager for Stations Cindy Camara notes that he then
provided each station with internal recycling cans and pertinent information about how
to organize various recyclables such as glass, metal, paper and even personal items such
as eye glasses and cell phones. “Recycling can be an uphill battle, but Mike is
undaunted, and his dedication is infectious and encourages me to continue the good
fight for a greener Amtrak,” says Bay District Environmental Coordinator Kristine Moy.
Mike’s efforts have even been recognized by the city of San Jose.
Camara believes that through his actions, Mike sets a good example to others about
recycling program expectations. He writes a monthly column for the department’s local
employee newsletter, appropriately called “Michael Recycle Says.” Mike reports on the
amount of recycled materials he collects at the Fresno location, gives recycling hints,
and encourages his co-workers to embrace recycling. Mike is so dedicated to his task
that he educated himself about the recycling process by touring facilities in Fresno and
the world-renowned Marin Recycling Center in nearby Marin County.
PROJECT EXCELLENCE
William J. Coleman
Senior Director, Procurement and Materials Management, Philadelphia, Pa.
William J. “Bill” Coleman began his Amtrak career in March 1979 as a Senior
Buyer, followed by positions such as Senior Contracts Administrator, Manager
Purchasing Commissary, Manager Subcontract Administrator and Senior Contracting
Agent. Bill was well prepared to take on the monumental job of Senior Director of
Procurement along with the many arduous projects associated with the extensive
American Recovery and Reinvestment Act (ARRA). The ARRA-implemented tasks
which Bill has orchestrated will ultimately improve train operations, reliability, safety,
and employee morale, while also reducing energy costs and creating jobs.
A complex project calls for a complex thinker and gifted decision maker such as
Bill; he is like a wind tunnel in regards to the speed in which he accomplishes his work.
As the principal procurement representative assigned to the ARRA stimulus package
project, it is his responsibility to supervise subcontractors throughout the life of the
project components. Bill must oversee the interests of the internal stakeholders while
remaining aware of the tight limitations placed on how the stimulus funds may be used.
His experience in understanding contract requirements is valued immensely and prevents
inflated project bids from going unnoticed. Bill has become the architect of this
multi-layered project by controlling its many facets with grace and style.
Walter C. Foura
Senior Project Officer, Engineering, Baltimore, Md.
Walter C. “Walt” Foura began his outstanding Amtrak career in 1976 as an Electric
Traction Lineman in the Engineering department. Walt moved through the ranks of the
Electric Traction department as Foreman, Supervisor, and Senior Engineer. In January
2008 Walt was promoted to his current position as Senior Project Officer.
During his many years in the Electric Traction department, Walt gained the invaluable
experience necessary for his role in managing ET jobs. As Project Manager, he is
responsible for the overall administration of projects including planning, design, budgeting,
scheduling, and completion. A recent major task involved the replacement of a
75-year-old deteriorating 138 KV oilostatic cable. When the transmission line was first
installed through a tunnel, it was encased in an oil-filled cable that cooled the wire. This
Amtrak Ink November 2010 | 7
antiquated, environmentally detrimental oilostatic cable was replaced by new, state-ofthe-art
cables that dissipate heat, thereby removing the need for the circulating oil.
Walt’s vast ET background, coupled with his leadership and organizational skills,
was crucial to the successful administration of this very dangerous, extraordinarily
complex project. Noting Walt’s dedication to his job, ARASA Supervisor Joe Rupp
says, “Walt will take the helm and make sure projects stay on course.” To his credit,
Walt managed this project seamlessly by bringing it to early completion and under
budget with minimal delays and superior results.
Mark J. Long, Jr.
Senior Systems Engineer – IAM Team, Information Technology Department,
Philadelphia, Pa.
Mark J. Long began his career with Amtrak on November 16, 2006, as a Senior
System Administrator in the Engineering department. In 2008, Mark transferred to the
Information Technology Department as the Senior Systems Engineer.
Mark is the Technical Lead for the Identity and Access Management (IAM) solution
at Amtrak that administers the identity and access for over 20,000 Amtrak employees
and contractors. It is integrated with Human Resource’s SAP system and provides provisioning
of accounts as well as access for SAP, eTrax and the Badging System (Access
Control System). The roll-out of this solution provides easy-to-manage account identity
and access for key systems, SAP and eTrax, as well as Single Sign On (SSO) for each.
A centralized IAM solution has the ability to create cost savings by eliminating the
need to maintain separate identity and role-based solutions for various systems. It provides
a way to move users into various groups and maintains real-time updates for
recruiting and on-boarding staff, as well as real-time updates for disabling accounts — a
key security component. Mark was critical in ensuring that IAM resources performed
work on time and according to the schedule to help ensure the project met all crucial
timelines. Joseph Malfesi, Chief, Technology Operations, says, “Mark is an excellent
employee, has excellent technical knowledge and an extremely strong work ethic — he
does whatever it takes.”
ARRA Reporting Team
Finance, Washington, D.C.
Mark R. Donovan
Senior Director, Finance, Washington, D.C.
Michael H. Dowd
Senior Finance Analyst, Finance, Washington, D.C.
Mark R. Donovan has been a Senior Director in Finance since he joined the
company in 2007. Michael H. “Mike” Dowd began his Amtrak career in 2008 as a
Senior Financial Analyst. While their combined tenure is only five short years, their
contributions will impact the company for decades to come.
In 2009, Mark and Mike prepared documents that helped Amtrak acquire approximately
$1.3 billion in American Recovery and Reinvestment Act (ARRA) funding that
has helped the company accelerate capital programs and make major investments in rail
security.
They did a phenomenal job of securing the funding and went above and beyond the
scope of the project in setting up policy and procedures to comply with the conditions of
ARRA. Mark and Mike are also applauded for their keen oversight of the grant dollars,
flexibility in adapting to frequently changing federal guidelines, and ability to shepherd
more than 200 stimulus projects through the Executive Committee, the Board of
Directors and the Federal Railroad Administration.
The ARRA funding is monitored by the U.S. Department of Transportation, Office
of Management and Budget, federalreporting.gov, and the U.S. House of
Representatives Committee on Transportation and Infrastructure. Each entity issued different
guidelines, and Mark and Mike produced reports that satisfied all of those
involved. They accomplished this rapidly and with a level of detail and organization that
fulfilled all governmental requirements regarding the transparent use of funds.
Disney’s Christmas Carol Train Tour Team
Marketing and System Operations
The Disney’s Christmas Carol Train Tour Team organized a 40-city, six-month promotional
tour that generated more that $8 million in earned media and provided great
exposure for Amtrak between May and November 2009.
The Disney’s Christmas Carol Train Tour was a special movie tie-in project, and an
enormous undertaking that involved a very detail-oriented customer. The four-person
team was persistent, dedicated and hard working throughout the six month tour, and
devoted many late nights, early mornings, and weekends to ensure success. John
Mensching, Disney Director, Production Management–Special Events, comments,
“This is a well-deserved award. Amtrak was a great partner. They were very dedicated
to the project, put in long hours and were available anytime of the day.” In addition,
Nicole Rivelli, Disney Supervisor - Special Events, says, “The routing for the tour was
perfect — it was a great team to work with. They were very persistent in working with
other railroad companies and state partners to ensure Disney got what they wanted in
regards to station stops.”

8 | November 2010 Amtrak Ink
A complex logistical operation and consumer promotion, the Disney’s Christmas
Carol Train Tour delivered the highest earned media value in Amtrak’s history. The
team’s goal was for the company to generate at least $4 million in earned media value
and the campaign actually exceeded the goal by 100 percent. Across the country, close to
700,000 people lined up to see the event; in one location alone there were close to
20,000 attendees in one day, many of whom stood in line until midnight.
Disney’s Christmas Carol Train Tour Team Members
Donald E. Cushine, Senior Director System Operations Support
Teresa C. Hughey, Director of Charter and Group Services
Gail B. Reisman, Senior Director National Advertising and Marketing Programs
Michele E. White, Director of Sports and Entertainment Marketing
Payment Card Industry Data Security Standards (PCI-DDS) Team
Information Technology and Finance, Washington, D.C.
The three members of the Payment Card Industry-Data Security Standards (PCI-
DSS) team were responsible for bringing Amtrak into compliance with new credit card
regulations regarding payment card security.
Amtrak was elevated to a “Level 1 Merchant” by credit card companies in 2009
based on the quantity of debit card and credit card payments that it accepts each year for
passenger tickets, and food and beverage services. With the expectation that new
requirements would be imposed with Level 1 status, a cross-organizational team was
formed in 2008 that identified areas of PCI-DSS requiring remediation.
The team members established a project with to become PCI-DSS compliant and to
pass Level 1 Certification in 2009. After an investigation, the team determined that
Amtrak had to implement a number of new technologies and technical fixes, policyrelated
enhancements, and administrative changes to address over 200 issues. On
October 26, 2009, Amtrak successfully obtained Level 1 Certification from Trustwave, a
qualified third-party assessment vendor that is responsible for performing PCI
Compliance Certifications.
Payment Card Industry Data Security Standards (PCI-DSS) Team Members
Ronald R. “Ron” Baklarz, Chief Information Security Officer
Franklin C. “Frank” King, Director of Information Security
Janet R. Langenderfer, Senior Director, Credit Cards, Treasurer’s Department, Finance
Police Information Management Systems (PIMS) Project Team
Amtrak Police Department – Nationwide
The Police Information Management System (PIMS), the nerve center of the Amtrak
Police Department (APD), went live after several years of hard work and dedicated
service by the team members.
Assistant Chief of Amtrak Police Lisa Shahade notes that the team dedicated countless
hours of time both on and off duty to ensure that this $4 million project was
successfully launched. It was completed ahead of time and came in under budget by
nearly $1 million. The task was clearly defined by a contracted schedule to develop and
implement a system by which the APD could move into the future with a high-tech,
state-of-the-art computer system, and the operational benefits would increase officer
safety through the availability of enhanced data retrieval.
This project not only met, but exceeded, all expectations. Key enhancements include
a redefinition of operational procedures (Dispatch & Police); complete call processing
from receipt of call to written report; enhanced decision-making based on real-time statistical
reports; reduced call processing and dispatch time; and increased officer safety
through the availability of enhanced data retrieval. The PIMS Project Team also left
room for future growth in state of the art technology such as mobile data terminals such
as Blackberry and PDA devices for inputting information.
PIMS Project Team Members
William R. Bessette, Sergeant
Daniel L. Campbell, Contractor/System Administrator
Clifford A. Cordani, Captain
William J. Foster, Sergeant
Ronald K. Gontkof, Detective
Michelle A. Jennings, Administrator IMS Applications
Felix L. Perez, Inspector
Brian P. Ravert, Captain
Lisa A. Shahade, Assistant Chief
Albert R. Winterbottom, Lt. (Retired)
2010 CHARLES LUNA SAFETY
ACHIEVEMENT AWARD
Generation 2 Transfer Bridge Team
The G2 Transfer Bridge Team was composed of seven dedicated employees who
demonstrated a significant role in improving customer and employee safety.
Previously, the standard procedure for a train-to-train transfer between conventional
equipment was to have passengers make a significant step (sometimes a jump down)
onto the ballast and then climb aboard another train on neighboring track. This had to be
accomplished while making sure passengers didn’t touch both trains at the same time in
order to avoid an electric shock. This process was time consuming, came with a high
risk for injury due to traversing unstable ballast, and was sometimes embarrassing for
passengers and crew that literally had to be pushed up onto the rescue train.
After experiencing train-to-train transfers as a passenger two days in a row, Solomon
Carey Jr. identified a better way to complete this process and raised the issue with his
supervisor, Denise Labencki-Fullmer. His idea centered on the predecessor G1 Transfer
Bridge that was developed for Acela trainsets.
A team consisting of Carey and his colleagues, including Richard Gadbois (who had
experience with the development of the G1 transfer bridge), brought the idea to fruition.
From cradle to grave, the project took approximately one year to complete, and on
October 9, 2009 the first train-to-train transfer with a G2 bridge occurred. The G2 was
assembled in two minutes, and the transfer was completed within 15 minutes. Besides
Amtrak, NJT and MARC have also used the G2 Transfer Bridge and have expressed
interest in it. Kate Warr, Amtrak Customer Advisory Committee administrator, rides on
the Northeast Corridor about once a week, and personally experienced a transfer using
the G2 bridge after a trespasser strike that caused her train to be annulled. She was
amazed at how quickly the transfer took place, and commented on how orderly, safe and
easy the process was.
Generation 2 Transfer Bridge Team Members
Solomon J. Carey, Jr., Program Manager, OBS Operations
Richard P. Gadbois, Regional Safety Officer
Phyllis F. Gadson-Boykins, Trainmaster
Gregory J. Marzili, CAD Engineer
Michael F. Pollick, Safety Director
Joseph Blair Slaughter, Manager, Vehicle Industrial Design
Lawrence M. Tkachenko, Conductor (Retired)
SAFETY ACHIEVEMENT
Juan J. Bernal
Mechanical Foreman III, Mechanical, San Antonio, Texas
Juan J. Bernal started his career with Amtrak on October 6, 1997. He first worked in
the Southwest Division Mechanical department in the Carman Journeyman Division,
and is presently a Mechanical Foreman III in San Antonio.
Trainmaster Ginger Brown recalls that John has demonstrated an unwavering commitment
to passenger and employee safety throughout his years at San Antonio. He is an
active member of the Amtrak Texas Safety Committee and has made significant contributions
to the culture of safety in the area under his supervision. In this volunteer
position, John posts safety alerts in the Mechanical department and attends to safety promotions,
compliance with safety gear, posting of the day’s safety rules, and general
observational walks around the work area. John also holds safety briefings with not only
his direct reports but also with mechanical personnel, conductors and engineers.
Many of the Safety Committee’s improvement initiatives were carried out after
hours on John’s personal time. According to those who know him well, he has made
safety his mission, contributing tireless off-duty hours to improving the area around the
San Antonio station.
Joseph F. MacDougall
Mechanical Foreman III, Mechanical, San Antonio, Texas
Joseph “Joe” MacDougall began his career with Amtrak in 1992. He has held
various positions such as Unassigned Clerk, Ticket Clerk, Unassigned Extra Board and
presently, Ticket Clerk.
Joe began his term on the Bay District Safety Committee in February 2009 by inventorying
and then repairing all safety deficiencies in the San Joaquin Valley, from baggage
cart/trailer inspections to office furniture and general safety concerns.
PAD Agent Clark Bergrun says, “Joe has a natural ability to foresee and prevent any
potential safety issues. His diplomacy and charisma make his interactions with coworkers
and management beneficial to all.” Assistant Superintendent Anthony Chapa
gives Joe credit for ensuring that the station vehicles are more visible by adding additional
flashing lights and reflective tape. Chapa recounts, “During station walkabouts,
Joe discovered that 80 percent of the automatic doors at the stations did not have a func-

tioning emergency stop mechanism. His safety awareness allowed us to resolve this
safety hazard and thus avoided any potential injuries to staff and passengers.”
Mid-Atlantic Safe-2-Safer Administrative Committee
The members of the Mid-Atlantic Safe-2-Safer Administrative Team are Patricia A.
“Pat” Baylor, Florence “Pat” Graham and Deborah “Debbie” Benham. Pat Baylor was
hired in 1984 as a Supervisor and progressed to Crew Base Supervisor, Product Line
Supervisor, and Supervisor of the Auto Train before becoming an OBS Manager in
2009. Pat Graham was hired in 1985 as a Secretary. She became an Administrative
Assistant in 1998 and Administrator in the Mechanical department in 2003. Debbie
Benham was hired in1999 as a Red Cap. She worked as a Ticket Clerk for several years
before becoming District Manager, Stations in 2007.
In 2009, Amtrak launched Safe-2-Safer, a program that supports a behavioral
bottom-up approach to safety. The launch of this new initiative required countless hours
of manpower, meetings, and administrative and logistical support. Pat Baylor, Pat
Graham and Debbie were hand-picked to assist the Steering Committee in scheduling
training sessions, giving order to the action plans, task lists and the countless details
involved in getting the project off the ground. Vice President of Transportation Richard
Phelps recounts, “These women went above and beyond the call of duty to ensure that
the Steering Committee had all the logistics in place for successful meetings ... they
have been instrumental in the success of the rollout of Safe-2-Safer in the Mid-Atlantic
Division.”
They undertook the tasks associated with this new initiative while still maintaining
their otherwise demanding jobs. With their assistance, the Mid-Atlantic delved first into
Safe-2-Safer, set the tone for the other divisions and helped move forward one of the
largest initiatives in Amtrak history.
Mid-Atlantic Safe-2-Safer Administrative Committee Members
Patricia A. “Pat” Baylor, Manager, On-board Services
Florence “Pat” Graham, Mechanical Administrator
Deborah D. Benham, District Manager, Stations
SAFETY COMMITTEE OF THE YEAR
Empire District – New York State
Amtrak’s Empire Safety Committee demonstrates a continuous and genuine effort
to improve the safety environment for every employee and passenger under its watch.
The Empire Safety Committee is a well-seasoned working group of 12 employees
with several of its members having consistently served on the committee anywhere
between three and 10 years. In 2009, the team marked significant improvements in its
communications, by improving access to e-mail, providing phone and cell phone
contact information to district employees, and establishing territory-wide distribution of
its monthly safety theme pamphlet. The committee also initiated an outreach effort to
CSX officials and DOT representatives to ask for regular participation on the Empire
Safety Committee. These efforts resulted in the group’s ability to react proactively and
efficiently to employee safety concerns throughout the district. Collective efforts, hard
work and months of planning throughout 2009 produced the most successful employee
Safety Fair ever. The committee used input obtained from fellow employees about the
previous year’s fair to improve the 2009 event; the success of the safety fair demonstrates
how the Empire Safety Committee consistently accepts and analyzes input and
comments to produce significant improvements in employee and customer safety.
The committee publishes monthly theme flyers that cover a full range of safety
program compliance matters, and are used in daily job briefings, safety meetings, or
quarterly contact meetings with employees to raise safety awareness. The information
presented is also invaluable in influencing fellow workers about the significance of the
committee’s work and the importance of collective safety efforts that focus on individual
responsibility and knowledge.
Empire Safety Committee Members
David J. Batzold, Foreman II
Michael R. Burns, Division Engineer
Kevin M. Chittenden, Assistant Superintendent
Thomas D. Connolly, Asst. Superintendent Terminal Operations
Todd C. Hart, Passenger Engineer
Virginia L. (Ginny) Hunter, Clerk Typist/Stat Clerk
Donald S. Muscat, District Manager Stations
Howard G. Noll, District Manager Station
Andrew Pellettieri, Station Manager Special Duty
James J. Slowey, Foreman II
James P. Twyman, Passenger Conductor
Catherine A. Welch, PE Chief Clerk
STATE PARTNER
Amtrak Ink November 2010 | 9
Robert Eaton
Mayor of Leavenworth, Wash.
Robert Eaton has been a citizen of Leavenworth, Washington, for 14 years. He was
elected as Leavenworth’s mayor in 2008 after having served on the city council for six
years; he was also Mayor Pro-Tem in 2007.
As a member of the Leavenworth City Council, Robert served on the finance, economic
development, and parks sub-committees. He also served as chair of the City
Council Parks Committee and the regional Recreation Area Board. During that time he
began working with Amtrak and BNSF Railway to restore daily passenger service to
Leavenworth.
Many years of his tireless dedication and perseverance went into the restoration of
train service to Leavenworth, a city that had not claimed passenger rail service in more
than half a century. Due to his efforts, a station was built and the Empire Builder has
been making daily stops in both directions at the small, yet popular Bavarian-themed
tourist city since September 25, 2009.
The Leavenworth stop, referred to as “Icicle Station,” consists of an ADA compliant
platform and shelter. In August 2010, the new station was recognized by the Washington
Department of Transportation for its positive impact on the community and as a prime
example of what can result from the deft coordination of complex agreements between
Amtrak, BNSF, and municipal government.
Kevin Page
Chief of Rail Transportation, Department of Rail and Public Transportation (DRPT),
Richmond, Va.
Kevin Page, Chief of Rail Transportation for the Virginia Department of Rail and
Public Transportation (DRPT), is the kind of person you want in your corner, whether
that is the Commonwealth and its citizens, or Amtrak and its passengers. His energy,
passion and knowledge of both the rail industry and the internal workings of the state
were a key reason Amtrak received a grant for a three-year demonstration project to
extend additional Northeast Regional services to Lynchburg and Richmond. He was
instrumental and hands-on in the start of the newly branded service to Lynchburg, which
has significantly exceeded the budgeted ridership and revenues.
With a wealth of information, Kevin is an incredible resource on passenger rail
service. He has dedicated his life to providing transportation choices for people in a
safe and efficient manner. Kevin brought both energy and focus to the department,
which have led to measurable advantages in bringing high-speed rail to Virginia. Kevin
also takes a personal interest in his projects — he always goes the extra mile.
Although the entire DRPT was incredibly supportive, the significant and direct
involvement by Kevin Page to create and assure tremendous success with Amtrak’s
newest state partnership was and remains astounding. It is with honor that we present
Kevin Page with this State Partner award.
Allan Paul
Director, Operations and Facilities Branch, North Carolina Department of Transportation –
Rail Division, Raleigh, N.C.
Allan Paul is a catalyst for rail service improvement and expansion in North
Carolina. Through his tireless efforts, Allan has been instrumental to the continued
development of the Southeast High Speed Rail Corridor (SEHSR). This project, along
with Allan’s other contributions in the areas of station restoration and development, and
equipment procurement and maintenance have far-reaching benefits for North
Carolinians by putting people to work while providing transportation, environmental,
and energy benefits through reduced congestion and improved air quality.
Instrumental in the development of train and station host programs, Allan’s pioneering
work serves as a national model in which train and station hosts assist at stations and
on trains. They respond to passenger questions and provide valuable route and trip
information. In addition, under Allan’s leadership, the NCDOT Rail Division recently
completed construction of a $17 million award-winning station in Durham that incorporates
an historic tobacco warehouse.
Allan Paul has made it his business to ensure that North Carolina’s stations are a
key part of the future transportation network. Due to these efforts, the state’s station
program and the rail division in general is considered one of the finest in the United
States. Allan Paul inspires us all with his passion and dedication to passenger rail and
we are honored to present him with this award and call him a state partner.
Oklahoma and Texas Departments of Transportation
The dedicated staff members of the Oklahoma Department of Transportation
(ODOT) and the Texas Department of Transportation (TxDOT) have overseen the successful
establishment and growth of passenger rail service linking the cities and towns
of central Oklahoma and north central Texas.
In 1999, through federal funding, ODOT provided financial backing for a passenger
rail service later named the Heartland Flyer. By the mid-2000s, funding issues threatened
a cancellation of the service. Since the disruption would ultimately affect
passengers on the southern end of the route, TxDOT was asked to join its northern
neighbor in backing the train. Subsequently, in 2006 ODOT and TxDOT mutually

10 | November 2010 Amtrak Ink
agreed to support the Heartland Flyer. In Ft. Worth, passengers may connect with the
Texas Eagle and vice versa.
The ODOT and TxDOT employees associated with the state rail programs are
extremely committed to the Heartland Flyer. John Dougherty, Assistant Division
Manager, ODOT Rail Programs, often welcomes riders to the station in the morning and
remains there until the train departs to ensure that everything goes smoothly. During the
Easter and Christmas seasons, John dresses as the Easter Bunny and Santa Clause, and
rides the train to the delight of children and adults alike! On Halloween, the best-dressed
customer wins a free beverage. ODOT also supports the “Wine Train,” which runs on
Saturdays in April; staff from participating wineries rides the train to share in the experience
with the passengers.
Oklahoma and Texas Departments of Transportation
ODOT
John Dougherty, Assistant Division Manager, ODOT Rail Programs
Joe Kyle, Division Manager, ODOT Rail Programs
Gary Ridley, Oklahoma Secretary of Transportation
TxDOT
William Glavin, P.E., Director, TxDOT Rail Division
Jennifer Moczygemba, P.E., Director, Multi Modal Section,
TxDOT Rail Division
Gil Wilson, Rail Transportation Specialist, TxDOT Rail Division
SUSTAINED EXCELLENCE
Todd Almilli
Senior Analyst, Engineering, Fresno Calif.
Todd Almilli joined Amtrak on June 4, 1992 as an electrician and has held various
positions over the years including Foreman II, Training Consultant and Project Manager.
Todd displays a level of excellence that stems from a personal commitment to
Amtrak and a strong desire to put forth the best product possible. He works diligently
with state agencies to complete projects in the San Joaquin Valley and has forged strong
relationships with representatives of Caltrans and the state of California. Lee
Goldenberg, Projects and Operations Manager for Caltrans, remarks, “Todd is amazing.
He’s never let me down. I don’t know how I could do my job without him.”
Praised for his keen eye for detail, Todd pays attention to the bottom line while also
thinking creatively. He works very hard to ensure that company and state funds are utilized
to their fullest, offering the greatest benefit to our passengers and the company.
District Manager of Stations Cindy Camara says, “Todd solicits input from station personnel
and then takes the time to ensure that every person on staff has an opportunity to
express their needs and views on the project.” This inclusive approach has earned him
the respect of all those around him. Division Engineer Harry Steelman points out that
“Todd’s attitude is always upbeat and positive. He seems to thoroughly enjoy his work
and it continually shows in the quality of finished products.”
Ramesh Apanah
General Foreman, Mechanical, Sanford, Fla.
Ramesh “Ray” Apanah was hired on with Amtrak on February 11, 1976, as a pipefitter
in the Mechanical department. He quickly grew into a dedicated railroader; as a
General Foreman in Sanford, Florida, he gives his all with enthusiastic and passionate
support of the Auto Train service. Ray is known for his leadership in motivating and
supporting not only his Mechanical department team of employees but also for his
support of the OBS, T&E, station and facility employees.
Ray’s overall job performance is considered by his supervisors to be as good as
anyone could want and he is highly regarded as being among the best of managers. He
uses his organizational skills to reduce annual overtime hours and associated costs while
also considering the needs, schedules and personal time of his employees. He has overseen
numerous equipment modifications aimed at making his employees’ work tasks
easier; most also had the added benefit of improving our customers’ comfort and convenience.
Undersink modification work on 16 different Superliner Sleeper Cars — totaling
105 sinks — is a fine example of Ray’s drive to improve cleaning efficiency for his
employees and FDA compliance. His work with OBS co-workers in modifying coffee
makers to a triple-staged electronic unit not only helped his OBS friends but the passengers
as well. Ray has made many facility improvements that targeted productivity gains
and service quality improvements.
Glenda Atkinson
Legal Assistant, Law, Washington, D.C.
Glenda Atkinson joined Amtrak in 2003 and held positions as a Case Coordinator in
Dispute Resolution and Administrator in Labor Relations before she took her current
position as Legal Assistant in the Law Department. Glenda provides a superior performance
in everything that she accomplishes. Quiet and unobtrusive, Glenda is
conscientious in all aspects of her work. With a great ability to grasp new ideas, she is
willing to work until the job is done, and provides unwavering support for the attorneys
with whom she works.
Glenda is responsible for gathering the files and background data necessary for the
attorneys to defend actions against the company and does so with an understanding that
is often beyond expectations. She is refreshingly candid and contributes greatly to the
litigation team. Co-worker Christine remarks that Glenda’s performance is “consistently
outstanding,” while Byl Herrmann says, “Glenda has been someone I have consistently
relied upon since even before she joined the Law department. She has always exceeded
my expectations on every assignment I have worked with her. She doesn't just deliver;
she anticipates what else I might need and makes sure that she accomplishes those tasks
as well.”
She is often the buffer between Amtrak’s outside counsel and the employees, paving
the way for a mutually beneficial relationship. Employees are often intimidated by
counsel and Glenda eases their concerns by explaining legal processes so that employees
are more receptive and comfortable.
Gregory “Greg” Behun
Senior Director, Sales and Reservation System Support, Marketing and Product Development,
Washington, D.C.
Gregory “Greg” Behun joined Amtrak in January of 1976 as a Reservations &
Information Clerk. Greg has been employed in roles such as Reservation Sales Agent,
On-board Chief, and Systems Programmer; he currently is Senior Director, Sales and
Reservation Systems Support. In all of these positions his positive attitude, concern for
his employees and innovative thinking have set a standard of excellence for Amtrak and
his fellow employees.
Matt Hardison, Greg’s supervisor, states: “Greg has always been rated very highly
regarding his job performance. He is exceptional in seeking out the input of key departments
which makes for a better product. His job performance is always stellar, always
striving to deliver significant operational efficiencies. Greg has also consistently advocated
for ways to engage our state and commuter partners. This includes working with
Metrolink on its self-serve ticketing system, NNEPRA (Maine) on reservations, and
Caltrans/CCJPA (California) on eTicketing. These activities have cemented strong relationships
and mutual respect.”
Colleague Sanjean Williams adds, “Greg is very devoted and committed to his work.
His devotion shows through daily.” Mike Toczylowski, who works under Greg, says, “I
don’t think that I’ve ever had a better boss. Greg provides the framework to his direct
reports that allow them to be high performers. He is always ready to provide support to
his direct reports at a moment’s notice.”
Gaye Lynn Bekkeund
Lead Ticket Clerk, Passenger Services, Durham, N.C.
In July 09, there was a fire in the mechanical catering facility of Fort Worth, Texas,
resulting in the total loss of equipment, facility and inventory. Ms. Bekkelund has
worked with a temporary facility and has maintained the catering operation to the
Heartland Flyer while using a 40-foot refrigerated trailer.
Through Gaye Lynn’s tireless efforts, her willingness to adapt and work from a temporary
facility, in a cramped limited space and to maintain commissary operation
without lowering her standards. Food service on the Heartland Flyer was maintained
without one single delay or service disruption since the fire. It was like the fire never
happened.
Gaye Lynn has turned what some might say is an unworkable situation into an
example of what someone can do who is willing to continue to serve her internal and
external customers.
Bert C. Bertin
Baggage Agent, New Orleans, La.
Bert C. Bertin began his career at Amtrak some 30 years ago as a Train Attendant.
From 1986 through 2003 he mostly worked in the Central Train Center (CTC). In 2003,
his position was abolished when the CTC relocated to Chicago, and Bert went on to
become a Baggage Agent. This position truly revealed his super personality — one flip
of the coin made a big difference!
Bert delivers high-quality customer service to our passengers and to his fellow coworkers.
He handles the call-outs and the assignments for the guaranteed board. Bruce
Mullins, District Manager of Stations, notes that Bert keeps busy around the facility. He
has painted areas of the station in an effort to improve its appearance and has also restriped
the parking lot and the trackside caution lines. Bert has performed minor repairs
to the Taylor-Dunn equipment.
Not only does Bert identify problems, but he presents solutions. He comes in early
to attend to groups and deal with service disruptions in order to make things flow in a
more orderly manner and according to procedure. Bert has certainly improved the
overall quality of service provided by the New Orleans Baggage and Express department
by becoming involved in the training of employees on forklift operations.

Danny W. Best
Lead Ticket Clerk, Passenger Services, Durham, N.C.
Danny W. Best began his career with Amtrak on February 1, 1975, as a Ticket
Clerk, and over the decades he has held positions as Station Supervisor, District
Supervisor, Superintendent Customer Service, and Service Manager before returning to
Lead Ticket Clerk in 2001.
In his many years working in those positions, those who know him best say that
Danny always maintained a “company man’s” attitude that took into account what was
best for Amtrak; he supported company policies and values and communicated them to
others through his strong work ethic. Danny held the position of District Manager for
several years and had the responsibility of managing and budgeting thousands of dollars.
Fiscally responsible, he ensured that he came in at or under budget, and Mr. McDaniel
recounts that he was very frugal with company funds.
In his position as a Lead, Danny avoids hiring outside vendors for repairs such as
painting stripes and trimming trees and bushes, and therefore saves money. Danny was
nominated by District Manager of Stations Michael Jerew, who felt he could not say
enough about Danny’s many wonderful qualities. When the new Durham station was
recognized for its design and role in the community, Danny played a large part by representing
Amtrak in Mike’s absence.
Richard L. Beynon
Police Officer, Amtrak Police Department, Harrisburg, Pa.
Officer Richard L. Beynon has been with Amtrak since November 1976, when he
started as a Patrolman, and then advanced to Police Officer in September 1989. During
his career he has worked in both the Philadelphia and Harrisburg field offices. Richard
has been active in the patrol division and has made many contributions to distinguish
himself as a true law enforcement professional.
Steadfast and serious, Richard is always looking for ways to work better and
smarter. He has provided invaluable assistance to the Dauphin County Drug Task force
and participated in a number of interdictions resulting in the seizure of both narcotics
and U.S. currency. He has enhanced the quality of law enforcement at the Harrisburg
station through his liaison with the Harrisburg Redevelopment Authority and partners
closely with the community’s law enforcement agencies.
His patrols and surveillance of the Harrisburg station have minimized incidences of
theft and vandalism. Richard is vigilant in his duties to protect Amtrak property,
employees and customers, so much so that it has been said that Amtrak’s customers and
employees feel much more secure knowing Richard is on the job. The work of an
Amtrak Police Officer is not only stressful but also dangerous. In 2002, Richard was
assisting local police during an arrest of a suspect when he was shot and seriously
injured. His true dedication to the job enabled him to return to full duty within 10
months of the incident.
Martin M. Bodtmann
EEO Manager, Law, Philadelphia, Pa.
Martin M. Bodtmann entered the doors of Amtrak as a Carpenter Helper, but over
his 33 year career he ventured in another direction, consistently and successfully progressing
up the corporate ladder of achievement.
Martin is a member of the Equal Employment Opportunity team for the Mid-
Atlantic region where he investigates passenger complaints of discrimination. Martin’s
territory is Philadelphia to Virginia, an area that has consistently generated an aboveaverage
amount of litigation. He is never dismissive and always lets the passengers
know that Amtrak cares about their complaints and comments. When conversing with
passengers on the phone, Martin conveys a sense of care by respectfully imparting
Amtrak’s policies and procedures. His skilled method of handling passenger issues
makes it more likely that Amtrak will see repeat ridership.
Years of experience and an affable personality allow Martin to unearth facts from
managers and employees while remaining on good terms with them. He brings his “can
do” attitude to work everyday, maneuvering around thorny issues, lending constructive
criticism to his colleagues, and keeping abreast of developments in the law.
Ryan “Noel” Bradshaw
Guaranteed Extra Board, Passenger Services, Orlando, Fla.
Ryan “Noah” Bradshaw began his stellar career with Amtrak in 2000. He has gone
from Baggageman to Guaranteed Extra Board (GEB) during the past 10 years, and he
serves not only the Orlando station, but also other satellite stations requiring a GEB to
protect short vacancies resulting from vacations and sick leave.
Noah has displayed exceptional performance in his numerous roles within Amtrak.
This extraordinary man has a very strong work ethic, is a committed team player, and
goes above and beyond the call of duty each and every day. Noah is always willing to
help others, taking on extra duties to assure the success of his team, and ultimately,
Amtrak.
He covers many other stations when they are unmanned, driving several hours each
way to ensure coverage and doing whatever he can to guarantee good customer service
and proper maintenance of the facility. A man of many different hats, Noah covers the
roles of Baggageman, Ticket Clerk, Ticket Agent, Grounds Keeper, Janitor and Mentor.
He is known throughout the district for his excellent customer service, always making
Amtrak Ink November 2010 | 11
passengers feel appreciated by going out of his way to assist them with a “personal
touch.”
Martina L. Brewbaker
Lead Service Attendant, Transportation, Washington, D.C.
Martina L. Brewbaker began her career with Amtrak on June 5, 1975, as a Train
Attendant and became a Lead Service Attendant (LSA) shortly thereafter. She is a dedicated
employee who cares about her job, the passengers and customer service — she
always goes above and beyond the call of duty.
Martina was an LSA in the Acela Café Car in 2009 and at present is a Lead Service
Attendant in Acela First class. She provides exemplary service to the Acela passengers
by going out of her way to anticipate and fulfill the passengers’ requests for service. On
many occasions, riders have requested to travel with Martina because of the quality and
professional service she provides.
For many years, in addition to Martina’s regular job assignment, she assisted the
Washington Crew Base and Crew Management with the preparation of the semi-annual
bulletin job awards, due to her expertise in the process of building couplets. Martina was
hand-selected as one of the employees to serve on President Barack Obama’s
Inauguration train and the annual Congressional Special Train. Martina comes highly
recommended for these opportunities. The numerous letters of commendation Martina
has received over the years are a further testament to her exemplary customer service
skills.
Elijah L. Brown
Manager, On-Board Services, Transportation, New Orleans, La.
Elijah L. Brown started his career at Amtrak in 1986 as a Train Attendant, and then
became an Operations Supervisor before he was promoted in 2007 to his current position
as an OBS Manager based in New Orleans. Throughout his career, Elijah has
impressed his supervisors. He has won the respect and admiration of his co-workers by
lending an ear to their concerns while still fulfilling the duties of his position and the
expectations of the company.
Elijah is the creator of the Concept of Wellness Board which has its home at the
New Orleans crew base. The popular Board is a virtual water cooler where employees
gather to read safety tips, health and wellness articles, employee achievements and milestones.
The Concept of Wellness Board serves to knit together the fabric of the crew
base, prompting conversations on important issues such as safety and customer satisfaction,
and it also provides interesting items such as healthy recipes. He empowers his
staff to bring issues to the forefront and encourages their professional growth. Thurston
Lee remarks, “Elijah taught me how to be impartial. He taught me to give everyone the
benefit of the doubt. He took me under his wing and gives me encouragement.”
Elijah L. Brown deserves this award for his major contributions to the Passenger
Services group in New Orleans and for his creativity, passion for his job, and ability to
share his knowledge with others. Superintendent Thomas Guerin summed it up best:
“Elijah is a serious, conscientious, thoughtful manager with a lot of heart.”
Rosalyn “Tina” Brown
District Manager-Stations/Auto Train, Transportation, Sanford, Fla.
Rosalyn R. “Tina” Brown began her career with Amtrak in 1979. She has held
various positions such as R&I Clerk, Auto Train Representative, Ticket Agent Clerk PD,
Ticket Clerk and Station Manager. She continues to exceed all expectations in her
current position as District Manager, Stations.
Tina is dependable, proactive and maintains a positive attitude. She has a good
working relationship with all of her colleagues. She is trustworthy, confident, and passionate
about her work. During the December 2009 snowstorm, Tina chose to be
proactive in helping her team members in Lorton, where she assisted her employees and
passengers during the service disruption.
When she worked as Lead Clerk, Tina took the initiative and assumed
accountability for the decisions she made. Due to Tina’s skilled intervention with
various customer service issues, the negative impact on our passengers and Amtrak was
kept at a minimum. Tina’s focus is always on how Amtrak can make our Auto Train passengers’
experience even more rewarding. According to Gerry Tolson, “Tina is always
there for her ticket agents, the Mechanical department, and the maintenance crew. She
makes all people, regardless of their craft, feel appreciated.”
Connie Bundy
Bulletin and Assignment Clerk, Mechanical, Beech Grove Maintenance Facility,
Beech Grove, Ind.
Connie Bundy has been with Amtrak since May 2004 as a Bulletin and Assignment
Clerk. She quickly became proficient in her responsibilities as well as interacting with a
very diverse workforce of more than 600 employees at the Beech Grove Maintenance
facility.
Connie is described as excellent, outstanding, organized, proficient, detail-oriented
and someone who goes above and beyond the call of duty. When she first started at
Beech Grove, Connie took full ownership of the job and organized processes to where
she became efficient in a short period of time. Handling multiple responsibilities with
dedication and a very professional demeanor, Connie maintains the records of over 600

12 | November 2010 Amtrak Ink
employees, including nine unions, and manages eight to 15 bumps a day. Her organizational
and computer skills have been an asset in maintaining accurate records for her
department. Understanding the nuances of Amtrak’s policies and the union agreements,
Connie is the person that everyone goes to with their questions. She is someone who
“can’t say no.” Connie’s efficiency, dedication and conscientious attitude are qualities
that are well-respected by all who work with her.
In Connie Bundy’s six years with Amtrak, she has maintained an exceptional job
performance record. Her responsibilities extend well beyond her regular job and she
handles them with efficiency and accuracy. Mr. Grey, her supervisor, states that with
her “persistence and insistence” she gets every job done.
Brenda L. Butler
Lead Ticket Agent – Auto Train, Transportation, Sanford, Fla.
Brenda L. Butler has been with Amtrak for more than 35 years and is a valuable
asset. She consistently receives letters of commendation about her outstanding customer
service from people all around the world. She treats every customer like he or she is a
member of her family and therefore makes everyone feel special. Brenda displays dayto-day
leadership in everything she does.
Brenda handles all obstacles with a smile on her face. There is not a challenge that
Brenda cannot handle because she looks at every problem as an opportunity to provide a
solution. During service disruptions, she keeps passengers informed and calm. If things
are not running smoothly, Brenda takes control of the situation and ensures that our customers
get the best possible service. Sometimes this means providing customers with
lodging, rental car, or food vouchers.
Similar to her leadership ability, her gift for creativity is also natural; during the holidays,
Brenda provides the station with a soft and warm environment with her handmade
decorations. Almost everyone exclaims that it looks like an interior designer decorated
the station. Fred Nardelli, Superintendent, Auto Train, says, “Customers just rave about
the beautiful decorations, what she does to our old station is remarkable.”
Michael W. Cogdill
Train Attendant, Transportation, Jacksonville, Fla.
As a 36-year employee Michael Cogdill has consistently maintained and delivered a
higher than normal level of service to our passengers. has consistently demonstrated his
commitment to delivering high quality customer service by ensuring that he has all his
working tools, and reading the bulletin boards for notices or service changes.
Michael has a “perfect” attendance record for FY2007, FY2008 and FY2009, and he
arrives early for assignments. Lester Macklin stated, “Michael is an outstanding
employee, remains the same day in and day out, and he gets things done before you ask.
If Amtrak had 100 more of him it would be a beautiful place.”
During service disruptions Michael steps up to the plate to show what teamwork is
all about. Michael makes sure that passengers are informed and he works with his coworkers
to ensure all services are provided.
Patrick A. Diecidue
GEB Ticket Agent, Passenger Services, New Orleans, La.
Patrick A. Diecidue has been with Amtrak since July 7, 1978, when he was hired as
a Ticket Clerk. Although he has performed various roles as a clerk, primarily working in
tickets and baggage, Patrick also spent several years in Material Control and Catering.
He is currently a Guaranteed Extra Board Ticket Agent based out of New Orleans and is
on-call to cover vacancies in stations in the states of Mississippi, Louisiana and
Alabama.
Described by his supervisor as a hard working “star employee” with a high level of
energy, Patrick has shown creative qualities by taking on extra projects such as the
remodeling of the Magnolia Room, a First class lounge in New Orleans. He completed
this project with co-worker Bert Bertin. In the aftermath of Hurricane Katrina, Patrick
was dispatched to outlying stations such as Atmore, Alabama to help clean up debris. He
not only cleared Amtrak property, but also assisted city employees in their efforts.
In addition to his handyman abilities, Patrick has provided training to new hires as
well as senior agents on the Quik-Trak machines. He is known for taking on new initiatives
and helping out wherever needed, be it minor station renovations, preparation for
major events, or the return of lost luggage to passengers’ homes. He is viewed as an
asset among all ranks, and has great character, personality, and a strong work ethic.
Deborah E. Duarte
Customer Relations Representative Officer, Marketing and Product Development,
Philadelphia, Pa. – MARSCC
Deborah E. “Debbie” Duarte has been with Amtrak since December 1973, when she
started as a Reservations & Information Clerk. She became a Customer Relations Clerk
in November 2001 and moved to her current position as Customer Relations
Representative Officer in December 2006.
Described as conscientious, dependable, self-motivated, proactive, knowledgeable,
approachable, patient, supportive, and customer focused, Debbie is truly considered one
of the most respected employees at the Mid-Atlantic Reservations Sales Contact Center.
Over the years, she has been associated with many significant improvements in the customer
relations area. She was directly involved with the transition of the automated
Group Database and the coordination of the Outreach Program, both of which have had
a very positive impact on Amtrak’s customers.
Debbie leads by example and has been dubbed the “go-to person” in resolving difficult
situations; her diplomacy and knowledge is well utilized in working with politically
sensitive customers. All who work with her appreciate her expertise, patience and
resourcefulness in solving problems. Debbie communicates with customers and internal
and external departments by providing support in a responsive and courteous manner.
She is the customer’s advocate and devises solutions that benefit both the customer and
Amtrak.
Thomas P. Favoroso
Manager Planned Maintenance, Mechanical, Wilmington, Del.
Thomas P. “Tom” Favoroso is a veteran Amtrak employee with over 22 years of
service. During this period, Tom has demonstrated a commitment to superior performance
and teamwork that has drawn the attention of his staff, supervisors and peers.
Hired in 1988 as a Car Repairman, Tom was promoted several times within the
Mechanical department before reaching his current position of Manager, Planned
Maintenance. This position oversees the integrity of the mechanical document system
and maintains links to the Amtrak intranet for the mechanical Web page. As his duties
expanded, so did the audience of mechanics, supervisors and technicians who rely on the
Reliability-Centered Maintenance (RCM) procedures, Corrective Work Instructions,
Standard Maintenance Procedures, Mechanical Bulletins, Maintenance Alerts, Safety
Watch and all other publications that Tom coordinates.
Described as having impeccable integrity and enjoying the greatest respect of his coworkers,
Tom is a self-starter who sets himself up to always excel. Co-worker Dave
Riordan says, “Tom instills a great sense of pride and accomplishment with every document
that comes from our department.” Ken Hebert adds that Tom has published “1,198
documents over a 961-day period.”
While originally tasked with overseeing the writing and publication of Standard
Maintenance Procedures, Maintenance Alerts and Mechanical Bulletins, Tom has
expanded his duties to include Safety Watch, Local Work Instructions and Standard
Operating Practices.
William W. “Bill” Ferguson
Operations Supervisor, Transportation, Lorton, Va.
William W. “Bill” Ferguson began his career with Amtrak on September, 10 1984,
as an Auto Train Attendant. During the 20 years that he worked aboard the Auto Train,
Bill accrued skills in each of the crafts of an OBS employee, and then as an Acting
Supervisor
As an Attendant, Bill was a mentor and trainer for new hires. And whether he was
the LSA in the Diner or the Lounge car, those who worked with him describe an
employee whose work ethic and attitude were always exceptional. Many of his coworkers
say that he is “fair across the board [and an] inspiration to those who know
him,” while another friend states: “Bill made a lot of people rise above their normal standards
when they worked with him. He is hardworking, meticulous, and he always goes
above and beyond his duties.”
Today the OBS employees are his primary customers and the skills he learned as an
LSA are used to serve those with whom he works as an Operations Supervisor. In this
position, Bill continues to earn a reputation as someone who can juggle the day-to-day
issues, as well as whatever suddenly comes his way. He is noted for having a professional
demeanor no matter what the circumstances.
Marshall A. Fleming
Baggageman, Passengers Services, New Orleans, La.
Marshall A. Fleming was hired as a Baggageman in 1990 and has stayed in this position
throughout his career but for a short stint as a Material Control Clerk. Marshall
works at the New Orleans station where he provides excellent customer service for our
passengers.
If you are elderly, require assistance due to mobility issues, or simply are unsure of
your surroundings, you are lucky to encounter Marshall. The baggageman is often the
first face of Amtrak for many passengers. They must be pleasant, accommodating, efficient
and knowledgeable, and they only have a few minutes to make that great first
impression. Marshall manages to be all those things every day. He is committed to customer
service, doing whatever he can to keep the passenger happy, often going out of his
way to retrieve lost luggage or hustling to get that last bag on the train before the doors
close. He is a wonderful resource for our passengers, and is often seen offering advice
and answers about the service, routes and amenities. Marshall even finds the time to
make minor fixes to equipment around the station.
Marshall A. Fleming is a baggageman extraordinaire! Manager Lori Ball-Hicks says,
“Marshall is always available. He has a great deal of patience and composure when
dealing with all kinds of passengers. He is an all around good employee, from his
uniform to his personality and performance.”
William A. “Bill” Foehr
Doble-Gang Foreman, Engineering, Princeton Junction, N.J.
William A. “Bill” Foehr began his career with Amtrak in 1977 as a Gang Foreman
and in May 2010 moved into the position of Doble-Gang Foreman.

Bill always performs to the highest standard of excellence. He offers his help and
expertise on any project and is willing to help train others in all aspects of his craft.
Bill is responsible for routine maintenance, upkeep and correction of power failures
to the equipment that supplies power to the trains. Doble-Gang equipment tests highvoltage
transformers, CTS, insulators and bushings to see if there are any dead spots to
the feed of the main power in the substations. Ultimately, this energy goes down the
mainline to supply power to the trains.
When testing, the Doble machine applies 38,000 volts to the equipment to test how
it is functioning and to prevent breakdowns. The cost savings to Amtrak is immeasurable
due to the careful, quality work done by Bill.
Bill responds day and night to ensure that the system stays in operation. Using the
Doble test equipment, he has on several occasions found problems that could have
caused an interruption to our train service. He was able to make the corrections and
therefore avoided serious problems.
Walter C. “Walt” Foura
Senior Project Officer, Engineering, Baltimore, Md.
Walter C. “Walt” Foura began his outstanding Amtrak career in 1976 as an Electric
Traction (E.T.) Lineman in the Engineering department. Over the years, he moved
through the ranks of the E. T. department as Foreman, Supervisor, and Senior Engineer,
and in January of 2008 was promoted to his current position as Senior Project Officer.
Walt has earned this prestigious award because his work ethic and character are
above reproach. He never shirks responsibility, but rather embraces it with confidence
and brings his task at hand to a rapid conclusion in the most fiscally responsible manner.
By its very nature, the E. T. department can be dangerous, as it requires working with
high-voltage electricity at great heights. Add to this mix severe weather and moving
trains, and this job is made exponentially more potentially treacherous.
Prior to taking up his position as Project Manager, Walt was a first responder to E.T.
incidents. If there were bad snowstorms or other inclement weather events, and no one
else could come in, Walt could be counted on to be there. A natural-born leader, Walt is
empathetic yet firm with his employees, and is renowned for being a good listener, a
devoted mentor and a man of integrity.
William C. “Bill” Gross
Lead Service Attendant, Passenger Services, Empire Builder – Portland Section
William C. “Bill” Gross has been a model and dependable employee during his
tenure with Amtrak. Hired in 1984 as a Train Attendant, Bill has worked on board the
train his entire career. He has been a top performer in sales and an excellent and conscientious
employee who is always helpful to the passengers and co-workers around him.
Bill has been described by his co-workers as a “great guy … a stellar on-board
employee … customer-focused … and just the best.”
Bill enjoys his work on the Empire Builder and his enthusiasm is contagious to both
his fellow employees as well as the passengers. He operates his car in a manner that
ensures he is available to cater to the customer. His upbeat and polite personality leave
no doubt in the passengers’ minds that he is there to help them during their journey.
On each and every one of his work assignments, Bill is certainly a “Goodwill
Ambassador” for the company. His friendly and helpful manner leaves the customers
with a favorable view of Amtrak and encourages repeat trips. John Kukec, who has
worked with Bill for over 25 years, says that it is plain for all to see that “Bill really
likes what he does for a living.” His personnel file is packed with letters describing
complementary trip reports issued by various Chiefs on board his train.
John W. Hammond
Engineer, Transportation, Sanford, Fla.
John W. Hammond joined Amtrak on February 2, 1985, as a locomotive engineer
on the Auto Train. Throughout his career, John has built a solid reputation as an
employee always willing to help out in any situation. Whether it is filling in as a Road
Foreman, helping out passengers with travel information or luggage, or providing the
right answer in a stressful situation, John is the guy on the crew that will engage himself
in the situation at hand and subsequently is well-thought of by his peers.
As nominator Rick Fordham explains, “The Auto Train is a special environment and
John Hammond makes sure that he delivers excellent service for the crew and passengers
alike. John’s record speaks for itself — never late to work, cares about people, and
always has a proactive attitude for a difficult situation.” Master Mechanic Tommy Farr
adds, “When locomotives have problems along the trip, John is a good man to have on
board to make sure the necessary corrections are made. For example, if an issue develops,
John has the expertise to handle the problem via phone support from the
mechanical trouble desk.”
John mentors new locomotive engineer trainees not only by the book, but also with
the real-life experiences he has gained over the years. With his professional approach
and calm manner, John shares stories and technical knowledge that capture the attention
of the new trainees.
David J. Holcomb
Ticket Clerk, Passenger Services, Charleston, S.C.
David J. Holcomb is a great employee, a pleasure to work with, and easygoing
according to his customers, co-workers, and supervisors. He is conscientious, knowl-
Amtrak Ink November 2010 | 13
edgeable about everything, and always approachable and willing do anything that is
required.
Just ask anyone and he or she will tell you that much of the repeat business and
loyal customer following in Charleston is due in part to David’s enthusiasm, friendliness
and professionalism. Many of those regular customers comment that David is simply a
“nice guy.” His kind demeanor shows through to passengers and he goes out of his way
to calm and reassure customers when there is a problem. David is well prepared, solves
problems, keeps the passengers happy, and builds customer loyalty. One of his strongest
attributes is his excellent set of communication skills. Late trains, service disruptions,
inclement weather, computer system down, and most importantly — customer needs —
do not worry because David’s got it under control! He also has qualities that are difficult
to teach: patience, knowledge, understanding, and compassion, which add up to an old
fashioned recipe for superior “people skills.”
David J. Holcomb is definitely one of those individuals who goes “above and
beyond” and is “a cut above the rest.” He has a great work ethic and an uncanny ability
to work with — and resolve — issues that affect both customers and his co-workers, all
the while being very calm, authoritative, and responsive. David J. Holcomb just might
be that rare individual who discounts the adage that “nice guys finish last.”
Brodie G. Johnson
Ticket Clerk, Transportation, Jacksonville, Fla.
Brodie G. Johnson started his career with Amtrak on August 29, 2000. He is considered
the “Shining Star” of the Jacksonville station and has captured the hearts and
minds of his superiors, peers and our traveling public. Brodie has been described as a
perfectionist, dependable, and detail-oriented.
Donna Toler states, “Brodie is a superb worker, always positive, and always has
Amtrak’s best interest in the forefront. He takes much pride in his work and is always
willing to help anyone that calls upon him or will take the first step to be proactive in
difficult situations.
Cathy Byrd Fleming, who nominated Brodie, believes, “His dedicated service
throughout his employment has helped Jacksonville station employees admire his attributes.
Brodie makes good decisions that everyone will benefit from. When he is working
the ticket counter he will ensure that the passenger’s luggage meets the 50-pound
requirement and if not, he will get boxes so the customers can transfer items to get the
luggage underweight. This best practice helps to ensure a safe operation while other
employees are loading the luggage. When Brodie was working the docks during the
mail express period, he volunteered to attend the OSHA certified ‘Train the Trainer’
classes to have the skills and knowledge to train his co-workers. Brodie is current with
his certification and performs this training when employees’ certification cards expire.”
Hugh S. Krasin
Detective, Amtrak Police Department, Miami, Fla.
Detective Hugh S. Krasin hired on with Amtrak in 1988 as a Patrolman and was
promoted to Detective in 2000. Over his career, Hugh has demonstrated a strong commitment
to the safety and security of employees and passengers.
Hugh is the only police detective based in Miami and his footprint covers South
Florida. He handles police issues such as derailments, accidents, drug seizures, and
other general police work. His involvement with the Palm Beach, Broward and Miami-
Dade Sherriff’s Departments has helped in reducing police “hold” of the railroad as a
result of grade crossing and trespasser incidents. This directly reduces minutes of delay,
which drives passenger satisfaction.
Maintaining a visual presence at the Miami station during train departures and
arrivals, Hugh ensures that our riders begin and end their journeys in a safe manner. He
has also steadily developed extensive contacts with federal, state and local law enforcement
agencies that have led to additional police presence at outlying locations.
Hurricane season presents a significant challenge for Hugh and the Miami staff, especially
when a storm creates gasoline shortages and electricity blackouts. During these
times, he remains vigilant to the needs of the employees and the company, and is often
the first person to return to Amtrak property; sometimes he remains on site to protect
company assets.
James P. Lewis
Information Specialist, Amtrak Police Department, Philadelphia, Pa.
James P. “Jim” Lewis was initially hired by Amtrak’s Engineering department on
February 16, 2000, and resigned two years later to pursue other opportunities when the
department went through a downsizing. In 2006, he was hired back at Amtrak, this time
in the Amtrak Police Department as an Information Specialist.
Known by co-workers and supervisors as someone who consistently goes above and
beyond the task at hand, Jim often takes on extra projects. In his regular duties, he prepares
talking points and presentations, writes press releases and maintains the intranet
APD pages. He voluntarily backed up the primary manager of the VIP Dignitary
Protection Program. Jim eventually assumed 50 percent of the workload and it was estimated
that he contributed 10 hours per week, much of it completed at odd hours and on
various days of the week.
Jim also is known for putting together the Officer of the Year award
ceremony, which includes the participation of senior Amtrak executives and Board
members. He is involved in a lot of the behind-the-scenes work for the National Police
Week memorials held in Washington, D.C. that honor those killed in the line of duty.

14 | November 2010 Amtrak Ink
Jim was a past member of the PSSA committee. He is particularly known for his photography
skills, and his work is often used by the APD in various media.
Cheryl Linyear
Lead Ticket Agent, Passenger Services, New Orleans, La.
Cheryl Linyear ensures that the ticket clerks remain abreast of changes and updates
in ticketing procedures, and she encourages employees at the ticket counter to always
treat customers with professionalism and respect.
According to Bruce Mullins, “Cheryl has always put her best foot forward in everything
that she has attempted to do. She informs me of shortages in the ticket office and
always stays on top of them to make sure that they are recovered.” Her skills in dealing
with passengers are excellent, and she makes sure that their reservations are correct and
treats all passengers with respect and kindness to encourage repeat business.
Cheryl also assists with vendors at the New Orleans station to make certain that
Amtrak gets the most for its money. As Lead Ticket Agent, Cheryl’s duties include the
daily consolidation of 920 reports for each ticket clerk. Going beyond expectations, she
then uses the information from these reports to focus on each clerk’s continued training;
this ensures that the New Orleans ticket office paperwork is of high quality before it is
sent to Revenue Accounting.
Therese M. Marshall
Supervisor, Reservation Sales Office, Philadelphia, Pa.
Therese M. Marshall joined Amtrak on October 6, 1980, as a Reservation Sales
Agent. She worked various positions in the contact center and help desk before becoming
a Contact Center Supervisor.
Therese is an exemplary employee and a positive role model to others. She is often
known to volunteer on committees including those for Employee Appreciation Day,
carpet installation, and the Derailment Hotline, to name a few. Therese cares about her
co-workers and her working environment and it shows. By leading through example,
she fosters a better working environment for all involved.
One of Therese’s many roles is that of Safety Officer in the Contact Center. She
brought in outside health and wellness experts to enhance safety fairs at the facility, and
was instrumental in arranging a smoking cessation seminar. She feels that health and
wellness are components of personal safety and her efforts to spread that message have
been well received by her co-workers.
Richard J. “Rick” Martinez
Station Manager, Operations/Transportation, Trenton, N.J.
Richard J. “Rick” Martinez was hired on December 30, 1975, as a Baggageman.
He later held the position of Commissary worker and at present is a Station Manager
for the Transportation department in Trenton, New Jersey.
Rick consistently goes above and beyond by assisting Trenton and Newark employees
during service disruptions. He is their “go-to” person when issues arise from
schedule changes that then necessitate updates in the passenger information system in
the New Jersey District. Through his vast, technical computer knowledge, Rick has
helped Amtrak employees work better and more effectively in resolving complicated
issues with New Jersey Transit (NJT) computer contacts, and thus has made the system
more user-friendly for the employees.
He single-handedly ensured that every Amtrak employee was able to provide accurate
train information during periods when NJT overhauled the information system.
Rick’s attitude is always about getting it done right for the customers — making sure
that they know where their train is, when it will get to the station, and on what track to
find it. He is an excellent customer service manager, attending to each passenger need
and giving out his personal information so they may call him about future travel issues.
Ophelia C. Mayhue
Coach Cleaner Transportation, Sanford, Fla.
Ophelia C. Mayhue has been employed with Amtrak for almost 26 years. Although
her title is Coach Cleaner on the Auto Train in Sanford, Florida, everyone says that
Ophelia is a “Detailed Specialist.”
Misters Apanah, Pearson and Keogh all believe that “Ms. Mayhue is the face of the
Auto Train, which is the flagship of Amtrak.” Her impeccable cleaning has boosted
repeated customer satisfaction. Ophelia provides refresher training to new employees to
ensure that they are compliant with the stringent Food and Drug Administration (FDA)
standards for which retraining is required every two years.
Going well beyond her job scope, Ophelia assists OBS employees with tasks such
as changing stock transfers and taking care of last-minute cleaning needs. She is always
ready to lend a helping hand wherever needed; for example, after the OBS staff had left
for the evening and there was a last-minute equipment change, Ophelia took the initiative
to set up the coach dinner car. She wanted to help relieve stress from the OBS
crew so she removed all stock and set up every table to avoid a delay in serving 240
customers for dinner.
Robin A. McCarthy
Senior Associate, Law, Philadelphia, Pa.
Robin McCarthy’s career with Amtrak began November 3, 1997, as Associate
General Counsel. Robin remained in this position until March 12, 2008, when she
began working as the Senior Associate General Counsel in the legal department.
Nancy Miller took notice of this outstanding employee and nominated her to
receive this award. During the six years that Ms. Miller worked with Ms. McCarthy primarily
on new commuter service Request for Proposal (RFP) she noticed the consistent
demonstration of exceptional job performance. Robin’s is diligent about identifying
issues and providing prudent recommendations. She works with her clients to structure
good proposals that benefit the company. She supports Amtrak’s bids, contract negotiations
and service delivery once contracts are executed to maximize revenue.
Ms. McCarthy has a photographic memory of the operating contracts. Robin has
taken on new projects in the context of Amtrak’s reauthorizing statute, had to learn a
whole new set of programs and grants and brought the same level of care and thoughtfulness,
high quality of service to bear. She makes a positive impact on our state and
commuter partners such as Caltrans and Caltrain. She works to ensure that the commuter
and state service agreements are executed in a timely manner and include fair
and reasonable provisions for the parties involved.
Ann E. McGinnis
Associate Sales and Marketing, Marketing, St. Louis, Mo.
Hired in April 1980, Anne E. McGinnis came to Amtrak as a Reservation &
Information Clerk. She has held a series of positions in the Marketing department, culminating
in her current assignment as Amtrak’s liaison to the National Park Service.
For the past 10 years, Anne has coordinated Trails & Rails activities, an innovative
partnership between the NPS and Amtrak. The program provides rail passengers with
educational opportunities that foster an appreciation of a selected region’s natural and
cultural heritage. It not only promotes NPS areas, but also provides a value-added
service to encourage train ridership.
The Trails & Rails program is commemorating its 10th anniversary; throughout its
entire history, Anne has been instrumental in keeping the service alive and growing.
From a single route program between New Orleans and Lafayette, Louisiana, she has
helped to expand the partnership to 12 different routes and 18 programs. Anne routinely
deals with the NPS, Texas A&M University and a host of other partnership interests to
ensure that the Trails & Rails program runs successfully. Jerome Trahan, a senior
officer in the Marketing department, notes that “’Trails and Rails’ is not her full time
job, yet, she artfully supports the program, while maintaining her regular job, in the true
volunteer spirit … which is what makes this National Parks service program tick.”
Scott B. Meek
General Foreman, Mechanical, Beech Grove, Ind.
Scott B. Meek began his career with Amtrak on April 24, 1978, at Beech Grove. He
has held multiple positions over the last 32 years, including Electrician and his current
role as General Foreman of Coach Shop 2.
Throughout his decades of service, Scott has maintained a reputation as a dedicated,
hardworking and trustworthy employee. As one manager stated, “He’s about as
rock solid as you get … when he is on the job, expectations rise.” Scott has witnessed
many changes as Amtrak has matured, and he has maintained a level of excellence in
his craft that has never wavered in the rebuilding and repair of our passenger equipment.
He gets the work done and always maintains a high work standard. He has earned
the respect of his co-workers and managers as one who is at the top of his game.
In Coach Shop II, Scott is currently overseeing the overhaul of the Horizon,
Viewliner and Superliner I Sleepers. He also manages four foremen and approximately
60 employees including carmen, electricians, sheet-metal workers and pipe fitters.
According to his nominator, Scott has been able to reduce production time and keep his
projects on schedule which positively affects production costs.
Michael T. “Mike” Milburn
Lead Sheet Metal Technician, Mechanical, Beech Grove, Ind.
Michael T. “Mike” Milburn began his Amtrak career as a Pipefitter in 1978 and has
held the position of Lead Sheetmetal Technician since 1986. Mike’s overall job performance
is described as professional, knowledgeable, thorough and efficient.
Mike has a caring attitude and the ability to go above and beyond the task at hand.
He often finds the best and most efficient materials, parts and tools needed while taking
into consideration cost and availability. He is very good at finding obsolete items that
allow the overhaul process to continue on schedule; the results are a cost savings and
most importantly, increased customer satisfaction.
Appointed head eTrax ordering person for Shop 2, Mike also sets up most computers
and does the CSRs for AAMPS and other programs. Mike often comes in early and
stays late to help complete different jobs such as taking pictures for badges or pictures
of equipment, and meeting with vendors for special tooling and helping to find that
hard-to-get part.

Claude H. Mitchell
Train Attendant, Transportation, New Orleans, La.
Claude H. Mitchell started his Amtrak career in 1999 as an OBS Trainee and moved
into his current position as a Service Attendant in 2002. In his 11 years with Amtrak,
Claude has been the model for consistent professional service in both the Dining car and
the Sleeping cars, and his attitude is always “can and will do.” Claude has what no one
can teach in customer service or any profession: a great desire to help others. From his
impeccable dress to an infectious smile, his focus from the start to the finish of his trip is
customer service at its finest. Claude’s job performance has been top notch, and Jim
McDaniel notes, “Claude has an old-school approach to taking care of his passengers.”
Claude has become a model for what Crescent customers expect from a Sleeping
Car Attendant, and his car is often requested by frequent passengers. Claude’s down
time was usually scheduled from 9:00 p.m. to 1:00 a.m. because it was 30 minutes after
a major stop and due to large turnovers in the sleeper. He requested that his manager
adjust his down time so that it would begin an hour later. With that change in place, he
can better provide bed turndown service and give the proper attention that he feels his
newly arrived passengers deserve. This not only reflects on his concern for his passengers
but also on his role as a team member.
Having greeted thousands of strangers boarding the train throughout the country,
Claude makes sure that they all leave feeling like a part of the Amtrak family.
Jill R. Moyer
Principal Officer Business Management, Operations, Los Angeles, Calif.
Jill R. Moyer started with Amtrak in November 1972 as a Reservation &
Information clerk. Through the years, she has received several promotions entering the
area of Performance Management and Finance in 1988. Jill became Manager of
Finance Performance Budgeting in January 1996, Manager of Business Operations in
November 2001 and moved to her current position as Principal Officer Business
Management in October 2009.
Finances and budgets are Jill’s primary responsibilities, and she has found and corrected
many billing discrepancies, particularly in the area of utilities. Jill is described as
the “Epitome of efficiency [and] one of the most consummate professionals in the
budget field.” Over the years, Jill’s wide experience and knowledge of the railroad and
station operations has been essential in her ability to remain detail-oriented, organized
and efficient in managing budgets and financial reports. Due to these qualities, she has
been credited with saving Amtrak countless dollars.
She currently prepares and formulates the budgets for the T&E departments,
Onboard Service and a portion of the Mechanical department in the Southwest and
Pacific divisions. Jill manages and supports each of her managers in the divisions as if
each were her only client. She has served as mentor and teacher to new managers, and
her organization and tracking of station budgets have provided managers with processes
and knowledge to become ore proficient and efficient.
Roy D. Moyer
Foreman II, Engineering, Philadelphia, Pa.
Roy Moyer started with Amtrak in August 1989 as a Car Repairman. Roy’s has
progressed as a Machinist, Foremen II and into his current position of Specification and
Standards Engineer in December 2002.
Over the years at Amtrak, Roy has personified the concept of both
sustained excellence and exceptional job performance. Roy is Amtrak’s sole technical
expert in the specialized and highly safety critical fields of railway wheels, axles,
journal bearings, and castings. He has pursued these areas with exceptional drive, zeal
for achieving better performance and productivity and the desire for making Amtrak the
leader in the industry in this complex area. Roy serves as the Amtrak representative on
the Association of American Railroads (AAR) technical committee for wheel axle and
bearing mechanical standards for the rail industry. He has been responsible for having
Amtrak exempt from some AAR standards that only have merit to freight operations
resulting in major cost savings to Amtrak.
Roy has been proactively involved for many years in performing detailed failure
analysis of various wheel and coupler component failures and incorporated corrections
to improve component reliability which are the foundations upon which a passenger car
is built. His drive to improve the quality and reliability of these components has had a
direct effect resulting in improving train reliability thus reducing delays to Amtrak’s
passengers. Working in this safety critical field of railway engineering Roy is someone
of high integrity, never compromising any safety aspects of design or maintenance.
Eve Nacinovich
Assistant Controller – Revenue, Finance, Philadelphia, Pa.
Eve Nacinovich has been with Amtrak for 15 outstanding years. She started her
career as an Associate Auditor and moved up to Auditor. Eve later became the Finance
Director of Accounting before promotions to Assistant Controller and her present position
of Assistant Controller – Revenue.
Eve’s greatest attributes are the diligence and attention to detail visible in all her
accounting projects. She worked closely with Amtrak’s Controller and its external auditors
to develop additional reporting to meet the General Accepted Accounting
Principals. She also worked with her staff to eliminate a 30-year-old, handwritten report
Amtrak Ink November 2010 | 15
by developing an electronic version that streamlined the report process for greater efficiency
and timely receipt of funds from invoices.
Eve has been involved with the development and updates of approximately 30
finance policies. Ensuring that polices are current and consistent plays a major role in
improving the integrity and transparency of our financial data, both internally and with
our external stakeholders such as Congress, government agencies and customers.
Irene H. Niewiadomski
Operations Supervisor, Lorton, Va.
Irene H. Niewiadomski began her career with Amtrak on October 26, 1976, as a
Clerk Stenographer. In 1982, Irene became a Secretary, and she has also served as the
Administrative Assistant to the Chief of Police.
Irene has consistently performed in an exceptional manner for the Amtrak Police
Department in an environment that requires and ensures thorough and extensive departmental
standards. Irene’s current position involves the responsibility for handling all
administrative duties for the Amtrak Police Department’s National Communications
Center and Operations Support Unit. Her highly effective organizational skills, lastminute
scheduling talent, and administrative records reconciliation and maintenance all
lend to her exceptional overall performance. Irene’s positive contribution to the Police
Department has assisted staff members in the performance of their job duties, and also
has supported departmental personnel on the front line assisting customers in times of
emergency.
Assistant Chief of Police Lisa Shahade notes that Irene H. Niewiadomski maintains
a positive attitude in all that she does and continually presents herself in a professional
manner. This is extremely significant, as a law enforcement work environment does not
always involve positive situations, involves extreme operational changes without prior
warning, and is a very fast-paced workplace that is susceptible to stress. Shahade adds,
“She has been referred to by senior command of the APD as loyal, focused, reliable,
dedicated, and the epitome of what a professional assistant should be.
Timothy Noel
Train Attendant, Transportation, Chicago, Ill.
Timothy Noel was hired as a Reservation Sales Agent in 1988 and has since worked
as a Train Attendant and Technical Instructor. He is described as outstanding among his
peers with a lot of passion for his job. According to June Norfleet, “Timothy loves
trains, that is a given.” His colleague Mr. Gallagher states, “He always goes above and
beyond throughout his trip, and his knowledge of the California Zephyr route makes
him an unsurpassed asset in making the three-day trip memorable for our passengers.”
Timothy takes a leadership role within his crew to ensure consistently excellent customer
service, even in the face of serious service disruptions. He is always the first one
to prepare for the events and duties of the day. He is a leader and role model for new
hires and a much sought after trainer.
Invariably a gentleman when dealing with passengers and co-workers, Timothy can
turn a potential complaint into a compliment through his fine customer service. He provides
a high quality of service and has the ability to anticipate the customer’s needs
before being asked. Through his skilled work, Timothy eliminates lost revenue and actually
generates new revenue through his consistently upbeat performance that encourages
repeat ridership.
Christopher N. “Chris” O’Keefe
Director, Costing and Financial Control, Philadelphia, Pa.
Christopher N. “Chris” O’Keefe began his career with Amtrak on April 8, 1977, as a
Signal Helper. He then became a Signalman that same year, and in June 1979 he made
another move to Signal Maintainer, a position that he still holds.
Colleague Harry Wray believes that Chris goes above and beyond his
duties and gives his best every day. Chris oversees 430 train and 1,158 switch operations
per day at Tower 1 with a minimal amount of failures; those that he does have are
quickly resolved. David Corsetti said that Chris takes a proactive approach to his job by
identifying maintenance concerns before they critically impact operations. One example
of this approach was when Chris requested a change from O'Brien to MJS switch rods
on the switch machines. The new rods have a lower malfunction rate and thus have contributed
to an overall reduction in failures. The quick manner that Chris responds to
failures and the number of switch operations at Tower 1 has a direct relationship to customer
satisfaction, due to Chris's dedication and commitment to his job.
“Christopher N. O’Keefe has performed his job with enthusiasm, dedication,
integrity and passion for over 30 years,” notes co-worker Doug Brown. Colleagues
Dave Corsetti and Harry Wray added that Christopher is a team player who believes that
the railroad comes first and is willing to sacrifice his personal interests to help improve
train operations.
Marilyn A. Peifer
Senior Technical Lead for Information Technology, GIO – Marketing, Washington, D.C.
Marilyn A. Peifer began her Amtrak career on January 16, 2003, in the IT department.
Since then, she has been instrumental in creating and deploying tools to ensure
the health and availability of Quik-Trak kiosks and Amtrak.com.

16 | November 2010 Amtrak Ink
Those who supported Marilyn’s nomination spoke of her consistent work performance
along with her great desire to deliver a quality product. Her dedication to the
company is exemplary and she is often described as a passionate, knowledgeable
person whom her peers admire. Marilyn’s communication skills are unmatched and she
has the unique ability to converse on the same subject matter with developers, top management
and the user community.
Marilyn’s approach to tasks is planned and decisive, and her projects are always
completed on time which results in cost-savings. She is one of the driving forces for
maintaining Amtrak.com’s high availability and contribution to the company’s revenue
growth. Marilyn is always willing to help those outside of the IT department. In one of
these efforts, she developed a software program for the Quik-Trak machines that
resulted in the capture of persons involved in an international credit card fraud ring.
Those persons were apprehended by the FBI and Marilyn’s actions saved the company
from lost revenue. She was recognized for her efforts by the Amtrak Police Department.
Felix L. Perez
Inspector, Amtrak Police Department, Philadelphia, Pa.
Inspector Felix Perez started with Amtrak on October 1, 1976, as Patrolman. He
has held the ranks of Sergeant, Captain, and now his current position of Inspector.
Inspector Perez is well respected, and his advice is sought by many because of his
working knowledge and his experiences dealing with the daily operations of the Amtrak
Police Department.
Inspector Felix Perez does not know the meaning of the phrase, “that can’t be
done.” He accepts his responsibilities in playing a major part in the APD creed,
“Protecting a Nation in Transit.” He was instrumental in setting up emergency aviation
services in the 1990s, using monies from the Drug Asset Forfeiture Fund. Dave
Domzalski, Senior Associate General Counsel and Legal Advisor for the APD, sought
Felix’s advice when the Police Department Labor Agreement was being negotiated.
Felix’s other involvement over the years includes the accreditation and reaccreditation
programs for the Commission on Accreditation of Law Enforcement Agencies, his
work in the development of the curriculum for in-depth security training funded by the
Department of Homeland Security, his assistance with the development of the computerized
employee security courses, and his membership in the Police Information
Management System and the President’s Service and Safety Awards Committee.
Keith A. Pinder
Lead Service Attendant, On-Board Services, Washington, D.C.
Keith A. Pinder started with Amtrak on July 30, 1974, and has worked in various
food service roles during his long career. He has touched all aspects of Onboard
Services (OBS) including long-haul trains, Metroliners, Northeast Regional and most
recently Acela Express, working as the LSA in the First class car.
Described by his supervisors and peers as an outstanding LSA, Keith focuses his
attention on his customers from the moment they take a seat in his car. Kathy Brewer,
Keith’s Assistant Superintendent, says, “He diverts complaints by taking care of issues
before they’re problems.” Keith provides a level of service that is far above the norm.
Keith’s service is so good that many customers specifically ask for his schedule in
order to ride with him. After many years, he knows a good number of passengers by
name and can easily recall their likes and dislikes. Dewayne Bateman, Keith’s local
union representative, believes that “Keith epitomizes what Amtrak OBS should be:
always pleasant, conscientious, dedicated, superb, and a good role model.” Keith has
also participated in menu committees over the years, and was involved in developing a
service handbook for the Metroliner Service. He has voluntarily trained new hires and
passed his high standards on to them.
Stephanie H. Pritchard
Secretary I, Operations, New Orleans, La.
Stephanie H. Pritchard has been at Amtrak for over 17 years. Starting as a Ticket
Clerk, she became a Statistical Clerk and is now a Secretary I, supporting the New
Orleans District and the Southern Division. In 2005, Stephanie was displaced by
Hurricane Katrina; despite this tragic experience, she kept a positive attitude and was
inspirational to others impacted by the storm. Butch Williams, Assistant Superintendent
Road Operations, says, “Stephanie is a great asset and an outstanding employee.”
She has initiated many cost-saving and cost-avoidance efforts and assists with
increased productivity by making sure the operations crew has the tools it needs to
effectively perform its tasks.
Stephanie always has new ideas and suggestions to keep employees interested and
involved in safety measures. She developed a pocket safety calendar with a monthly
theme for New Orleans employees, and it was subsequently adopted by the Southern
Division. She has led blood drives with the Red Cross at safety fairs and works with
Operation Lifesaver to inform the public of the hazards of crossing the tracks.
Marion “Dennis”Rector
Material Control Clerk, Procurement and Materials Management, Indianapolis, Ind.
Marion “Dennis” Rector has been a Material Control Clerk at Amtrak since beginning
his career on August 14, 1989. The only time Dennis varied in his work was when
he transferred from the Beech Grove Air Brake department in 2002. This was a bit of a
transition, as he came from a small shop and moved into a very large warehouse facility
that distributes material to over 16 states and 35 terminals.
“Dennis,” says nominator Penny Wessel, “is a very conscientious employee that
takes pride in his work and is very dependable, safety oriented, trustworthy and an asset
to any team.” He arrives early each day and can often be found assisting others in the
performance of their duties. That conscientiousness is continually seen in Dennis’s
responsibility for putting away material received from vendors and terminal locations.
He is very cautious and verifies all materials before they are put away to avoid confusion.
His co-workers find satisfaction in his meticulous nature and the care with which
he watches over materials.
“He is a very productive member of any team, as well as consistent in his work,”
say colleagues Ms. Wessel and Ms. Alice Lockett. Many of Dennis’s co-workers reiterated
this statement because in the past, small tools were going missing or getting lost.
Through his dedication, attention to detail, and commitment to protecting company
assets, Dennis guarantees that the service and operations of his department are accurately
monitored. Longtime co-worker Rick Walker says that Dennis is always busy
doing his job or helping someone else.
Lysa M. Ridley-Jones
Lead Ticket Agent, Transportation/Operations, Atlanta, Ga.
Lysa M. Ridley-Jones started at Amtrak on April 30, 1986, as a Reservation Sales
Agent. She held several different positions over the years before settling into her most
valuable role as the Lead Ticket Agent at the Atlanta station.
Atlanta is a small station; between 100 and 150 passengers fill the building at train
times. Customer satisfaction is Lysa’s middle name. Regular riders often ask for her —
if not by name, then by describing her friendly, smiling face and helpful attitude. Her
supervisor of five years, James Drummond, describes Lysa as “my right hand.” She
routinely researches vendors to get the best price on station maintenance and remodeling
work; in one case, her diligence saved Amtrak over $3,200 on restroom tile work.
Lysa has been involved in several instances where she has successfully returned
customers’ lost or stolen luggage and other personal items. Once, her quick-witted
instincts and heroic actions served to protect an individual who was being abused and
held against her will. In addition, Lysa has thwarted numerous credit card frauds and is
considered the “eyes and ears” of the Amtrak Police Department in Atlanta. These
kinds of actions demonstrate the seriousness of her service quality commitment. Lysa is
also an Operation RedBlock peer counselor. She maintains no boundaries and many
times has come in from home to help employees in need of assistance.
Glennis L. Robinson
Manager, Food and Beverage Standards, Marketing, Wasington, D.C./Wilmington, Del.
Glennis L. Robinson has been with Amtrak for over 36 years. She advanced from a
Commissary Accounting Clerk to Manager of Food & Beverage Standards, and in the
intervening years held positions as a TPMS Clerk, Lead TPMS Clerk, and Commissary
Supervisor. She was a major part of transitional changes within the company in early
2009; she assisted vendors managed Amtrak’s Commissary facilities as well as training
incoming Aramark personnel.
Glennis manages the Supplier Module database for Aramark to effectively map
vendor data to the financial system in A/P. She corresponds with Finance, IT, F&B and
the Executive Chefs to ensure the pricing process is accurate for each train system.
Glennis reviews the Eatec database to ensure it is depleted of obsolete inventory items,
and her co-worker Mr. Ikemiyashiro states that “she is the guru, the specialist on Eatec
… a positive perfectionist.”
She has not hesitated throughout her career to invest a vast amount of her personal
time, efforts, knowledge and skills to ensure that the accounting practices are accurately
performed on each system she operates. She guards the systems for accuracy and trains
the personnel on the databases to ensure that all are in accord. Due to these selfless
commitments, Glennis has affectionately been named “the Gatekeeper.”
Diane Sanders
Transaction Specialist, Human Resources and Diversity Initiatives, Wilmington, Del.
Diane Sanders was hired in 1972 as a Personnel Clerk in the Human Resources
department (HR). She works tirelessly to hone her skills, share her knowledge and
foster the goals and initiatives of the HR team.
For many years, Diane has been the subject matter expert on Amtrak’s SAP system.
She is the repository for organizational charts and data collection, personnel codes and
HR procedures. Diane also facilitates the language between Amtrak’s payroll and HR
systems. She shares her knowledge patiently, teaching new processes and explaining
old ones, and she is dedicated to helping her fellow managers across the Amtrak system
master the operating, administrative and communication procedures that run through
the HR system. For 38 years, through various changes in leadership and mandates,
reductions in force and other distractions, Diane has remained the ultimate team player.
Diane is able to bridge the old and the new. If a colleague encounters a problem —
an old code or a seemingly confusing routing, Diane can show what the code had
meant, provide the current equivalent, and explain how the situation arose. Executive
Committee member Lorraine Green says, “Diane is a hard working, dedicated
employee who always makes herself available to help out with any assignment.”

Andy Saucedo
Conductor, Transportation, San Antonio, Texas
Andy Saucedo joined Amtrak on February 13, 2004, as a Conductor and has been
making a positive impression ever since with his overall fantastic attitude.
Andy always takes the necessary steps to ensure the company is able to provide the
best service possible. He keeps his passengers informed and assists them in any way he
can. He is always willing to roll up his sleeves and pitch in wherever he is needed,
whether that is helping the baggage crew load and unload suitcases and parcels, or
filling in as a temporary Road Foreman or Trainmaster. He never shies away from
taking the lead and instructing others to guarantee a smooth operation. Andy has gained
the respect of his peers and all of those working on board with him.
His confidence, attention to detail, and calm presence make Andy a wonderful role
model to other conductors; due to these qualities, he was selected to be a member of a
small group of fellow conductors who served as instructors for new on-board credit card
machines; over the course of three to four weeks, the group taught other conductors how
to operate and maintain these machines. Proper training has helped to greatly improve
productivity and streamline the on-board ticket purchasing process.
Lisa A. Shahade
Assistant Chief of Police, Amtrak Police Department, Philadelphia, Pa.
Assistant Chief of Police Lisa Shahade has provided outstanding service and commitment
to Amtrak’s Police Department for over 20 years. She started her career as an
Officer in 1987. Lisa is very customer focused. Even when she is off duty, Lisa acts as
though she is on duty. She was described by Police Chief John O’Connor as a “workhorse
and very energetic. Lisa is the primary engine of who we are.”
“Lisa has broken the glass ceiling by being promoted to the rank of Assistant Chief.
She graduated from the FBI National Academy and was the first to do so from APD.
She has been a positive role model to all and especially female officers within the law
enforcement community. Lisa lives and breathes Amtrak and knows how to get things
done,” says Captain King Lee.
Mary Ann Lorimer, a Director at the Amtrak Police Department, knows that “Lisa is
thorough, committed and compassionate. She has a very balanced management style,
which takes into account both the business and the employee — a win/win approach
that solicits employee engagement and a desire to succeed. She has the respect of all
levels of management and is a true winner!” Her co-workers agree that Lisa is “a great
mentor and leader.” She always ensures that the group is doing the right thing … she is
very inspirational and remarkable at everything she does.”
Alfreda Smith
Ready Crew, On-board Services, Chicago, Ill.
Alfreda Smith has served as a Train Attendant since 1983 and moved into her
current Ready Crew position in 1985. She exhibits excellent overall job performance by
maintaining a positive outlook in all her duties. Alfreda is the “ears and eyes” of the
Ready Crew in all operations due to her wonderful organizational skills.
Alfreda protects stock by making sure that all unused items are returned and
recorded. Anyone who knows Alfreda is aware that she is always busy doing something
related to her tasks or lending a helping hand. She takes pride in making sure all her cars
are ready by making beds and sacking pillows at the assigned time. Through her
example, the other Ready Crew members realize that they all are accountable and can
get more done working together.
Particular on details, Alfreda is assigned to special moves such as the construction
of the National Train Day displays. She often assists with setting up cars from shop on
her own initiative until her colleagues arrive to help. Her customers are the OBS
employees, and she does a great job of sending them off in good shape as far as preparing
their equipment for passengers. If she can get her co-workers started right, they in
turn have an advantage in providing good service to the passenger.
Victoria A. “Vicky” Smith-Davis
Lead Service Attendant, Transportation, Washington, D.C.
Victoria A. “Vicky” Smith-Davis joined Amtrak on May 16, 1988 and has always
done exceptional work on long-distance Dining cars, corridor Café cars, and the Acela
service out of Washington, D.C.
Whether it is the duties of her position, her role as a mentor in the Pilot Mentor
Program, or her expertise in developing train couplets, she performs well and with a
great attitude. During delays or disruptions in service, she maintains her focus on the
customer time and again. As a co-worker stated, “Vicky knows how to make our issues
not part of the passengers’ experience. Whether she is interacting with a passenger, or a
co-worker, Vicky is an employee whose contributions to the company have extended
throughout her career.” Another co-worker points out that “she will always … assist a
customer or another employee … ask Vicky 10 ways to do something and she is more
than willing to give advice — but it will always be the correct way, never a short cut.”
Victoria A. Smith-Davis exemplifies superior customer service. When her coworkers
past and present were told of her nomination for the PSSA, there was
consensus from everyone interviewed that Vicky was very deserving of the award. She
is consistently described as an excellent LSA whose performance has never wavered.
Amtrak Ink November 2010 | 17
Michael S. “Mike” Sullivan
Operations Supervisor, Transportation, Chicago, Ill.
Michael “Mike” S. Sullivan began his career with Amtrak on September 13, 1974.
Prior to his current job as Operations Supervisor, Mike held positions in the commissary,
as an OBS Inspector and Chief of On-Board Service. He has spent a lifetime
directly caring for our passengers or watching over his co-workers while they strive to
provide excellent customer service.
In his position as ‘Ready Crew’ Supervisor in Chicago, Mike is the liaison between
the Mechanical department, the commissary, and the OBS crews. He has seen and experienced
all the problems firsthand, and through this experience he knows how to address
issues that may affect a train before its departure.
Colleague Jim Brzezinski says, “It takes many individuals and departments to get a
train safely out of its originating station. Mike is the glue that keeps it all together.”
Another co-worker added, “There is never a doubt with Mike Sullivan, that we will
have what we need. He is the one I want watching my back.”
Nancy “Charlene” Todaro
Secretary, Mechanical, Wilmington, Del.
Nancy “Charlene” Todaro began her career with Amtrak on May 11, 1998, as a
Clerk Typist. She has held numerous clerical positions in the Mechanical,
Transportation and Police departments, and became a Secretary in the Mechanical
department in 2007.
John Wood, Superintendent of the Wilmington Maintenance Facility, states:
“Charlene came to the Mechanical department with no acquaintances. It is very difficult
for an employee in her position to get started. Through her knowledge and ability,
coupled with her positive and helpful attitude, she makes her job appear effortless.”
Charlene’s organizational skills have enabled her to redefine management’s role
towards the employees of the Wilmington Maintenance Facility. Managers and coworkers
agree that Charlene is a valuable resource because she is very knowledgeable,
considerate, kind, patient, supportive, and helpful. She is always willing to assist and
responds to requests in a timely manner. She is trustworthy and reliable. She is truly a
leader who is highly rated by her peers. “Charlene worked for the Amtrak Police
Department for several years and has always performed exceptionally. She is a team
player and a great asset to the company,” says Assistant Chief of Police Lisa Shahade.
Carol W. Todd
Director, Resource Systems Application Development, Information Technology,
Washington, D.C.
Carol W. Todd was hired in 2000 as a Manager in the Information Technology
department. In her 10 years at Amtrak, she has excelled in all areas of the job, progressing
to her current position as the Director of Reservations Systems Application
Development.
Carol manages the team supporting the Arrow reservation system. She has led her
staff to achieve very strong availability performance, even as the application and hardware
have undergone consistent change. Carol never hesitates to take the lead on a
project, she is always responsive to her clients and understands how to utilize her staff
to get the best results. The Senior Director, IT Program Delivery said that Carol has a
quiet leadership style, and provides coaching and mentoring to allow people to develop
their skill sets.
The Arrow reservation system is the behind-the-scenes look at how Amtrak generates
revenue. It allows tickets to be booked and passengers to travel. Carol and her team
work diligently to prevent breakdowns that can directly affect revenue and goodwill.
Through Carol’s vigilance and constant attention to Arrow, Amtrak has achieved one of
the highest levels of reservation system reliability in the travel industry.
George Vogel
Supervisor, Reservation Sales Contact Center, Philadelphia, Pa.
George Vogel began his Amtrak career in 1995 and has consistently delivered excellence
in all he does. He has worked as a Baggageman, Reservation Sales Agent, and
Customer Relations Representative. Since 2004 he has been a supervisor at the Mid-
Atlantic Reservation Sales Contact Center.
George has gained the respect and admiration of his managers, peers and employees,
all of whom describe him as possessing superior listening skills. He is willing to
help, show and share what he knows, and is innovative, helpful, fair, and caring. He is
also a technical wiz and an extremely knowledgeable and exceptional supervisor.
Although he volunteers on numerous projects, according to his manager Ron
DeShields, the additional tasks have never affected his ability to maintain a high level of
team performance. His group consistently exceeds the office average in revenue-perhour
and maintains high productivity.
David A. Wease
Conductor, Auto Train, Lorton, Va.
David A. Wease was hired as an Auto Train Conductor in 1986 after working for
several years in a similar capacity on a freight railroad. He is well known for his out-

18 | November 2010 Amtrak Ink
standing customer service skills, attention to detail, mentoring, and most importantly,
his strong ability to “lead the team.”
David is the definition of professionalism, and is very visible in his capacity as a
conductor on the Auto Train. He always takes an active role in the services being provided
by the train crews, as well as the OBS staff, and is continually looking for ways
to improve those services. David is like a shepherd tending his flock: he does not just
collect tickets, but is constantly aware of what is going on. He makes things look easy
and knows and respects his audience — the customer!
He is one of those individuals who cares, has an extensive knowledge of trains and
equipment, and will never hesitate to tackle and remediate a problem. He works with
fellow crew members to form a cohesive unit. David is no stranger to decision making,
has the ability to lighten-up a tense situation, and always maintains a calm demeanor.
His attitude, integrity, and character are second to none! With David, it is all about
experience, professionalism and extra effort, which allows him to do an exceptional job
that exceeds performance norms. David is a good, solid employee who is “all business.”
Carla Wright
Environmental Specialist, Environmental Health and Safety, Philadelphia, Pa.
Carla Wright started her career with Amtrak on June 14, 1999, as a Timekeeper and
then moved on to work in the maintenance shop as a Clerk. She next worked as a
Secretary in the Training department and later that year became a Computer Technician
in the Amtrak Police Department. Finally, Carla entered Environmental Heath and
Safety to work as an Environmental Operations Specialist.
Carla is currently leading the company’s effort to increase recycling at stations and
other facilities throughout the country in support of Amtrak’s commitment to a greener
America. Her coordination continually assures communities and passengers of our dedication
to a healthier America. Carla works with personnel from each station to select
appropriate vendors for hauling recyclable materials.
Joanne Maxwell, who has worked with Carla on various environmental programs,
says that she is impressed with Carla’s computer skills and ability to understand project
fundamentals. Dave Domzalski, who nominated Carla for this award, was also
impressed with Carla’s computer skills and how she used them to assist several APD
managers on short notice to complete time-sensitive projects.
Employee Milestones
Congratulations to All of You!
ASCIOLLA, GARY
Providence Station
BALLARD, STEVE
Wilson Station
BEAN, RONNIE
Beech Grove
Maintenance Facility
BENAVIDES,
SALVADOR
San Diego Station/
Mechanical
CARME,
CHRISTOPHER
Springfield MA Station
CHAMBERS, BILLY
Jacksonville Station
CHERUBIN, MARIE
Sunnyside Yard N.Y.
CORLEW, ROBERT
Mid-Atlantic Reservation
Sales Contact Center
CURTIS, LUTHER
Western Reservation
Sales Contact Center
DAMERON, BRENDA
Sanford Station
DAVIS, TERRI
Phila. 30th Street Station
FINN, EDWARD
Boston South Station
HAILEMARIAM, FIORI
South Hampton St. Yard
HOGGAN, JOHN
Springfield Station
KIFLE, EDEN
CA Reservation Sales
Office
LIPSCOMB, WAYNE
Washington Crew Base
LOVATO, PETER
Sanford Station
MAGALLANES,
MARTHA
Western Reservation
Sales Contact Center
Brenda S. Yater
Lead Ticket Clerk, Transportation, Grand Junction, Colo.
Brenda S. Yater began at Amtrak in March 1991 at Grand Junction station. Tim
Gallagher, Manager, On-Board Services for the California Zephyr, nominated Brenda
and says, “Ms. Yater is one of the key support people for me as the Train Manager for
the California Zephyr ... Brenda is invaluable in understanding her importance to the
success and support of the Zephyr.”
Brenda is unfailingly consistent in her customer service as she handles all aspects
of ticketing, baggage and station maintenance. Everything that she does is accompanied
by an exuberant, upbeat approach. Brenda sees what needs to be done, and makes suggestions
for improvements. One example concerns the baggage float; thanks to her, it
now has canted edges to improve stability, and rubber matting has been added to
cushion passengers’ bags as well as to provide a “non-skid” safety feature.
She demonstrates her leadership qualities through her excellent communication
skills and respect for teamwork. The T&E crews, California Zephyr managers, and
Customer Service supervisors know they can count on her when a situation arises,
whether it is a service disruption or the handling a specific request. Brenda always volunteers
to do whatever is necessary and anticipates what might be needed.
ENVIRONMENTAL ORGANIZATION OF THE YEAR
Southwest Division
MC CLINTON, RALPH
Chicago Locomotive
Shop
METZ, KENNETH
Penn Station New York
MILLER, BRYAN
Beech Grove
Maintenance Facility
MUNGER, MAURICE
Boston South Station
NELSON, DAVID
Corp. HQ, Wash., D.C.
REDDICK, MIRIAM
Material Control Facility
RIETEL, LOUIS
Beech Grove
Maintenance Facility
SANICHARRA,
RAYMAN
Sunnyside Yard N.Y.
SMITH, KARL
Portland Crew Base
In recognition of exemplary environmental performance, the Southwest Division
has been named the Amtrak Environmental Organization of the year.
The Southwest Division earned high scores on their environmental compliance
audits, which measures not just environmental regulatory compliance, but a commitment
to pollution prevention and waste minimization. In addition, the Southwest
Division leads Amtrak with outstanding recycling programs on board trains, as well
as at yards and stations. Two other projects demonstrate a commitment to environmental
stewardship in the division. The first is the Car-Free Santa Barbara program,
which encourages train travel while reducing air emissions and traffic congestion.
The second is the Heartland Flyer bio-diesel trial, which is testing a mixture of 20
percent bio-diesel and 80 percent diesel fuel for one year to determine the impact of
the fuel on the engines in Amtrak locomotives.
THOMAS,
PARAYANKAVIL
Chicago Locomotive
Shop
TRAM, ARTHUR
Washington Crew Base
CHRISTMAS, DANIEL
Quad Ave. M/W Base
FINN, MICHAEL
Boston South Station
GRANDY, JESSE
Baltimore Station
KISH, BARNABAS
Penn Station New York
LUCAS, JESSE
Chicago Offices
PALOCHKO, ROBERT
MOW Base, Hamden,
Conn.
STOKES, GAILLA
Phila. 30th Street Station
WHITEHEAD,
JACQUELYN
Dallas Station
ACEVES, MARIA
Los Angeles Offices
ALFREDSON, EDWARD
Chicago Mech.&Terminal
Offices
BATTS, JIMMIE
Western Reservation
Sales Contact Center
BERNIARD, SHARON
Bakersfield Station
BOGARDE, BRIAN
Baltimore Station
BORMANN, CURT
Los Angeles Offices

Employee Milestones
Congratulations to All of You!
BREEDEN, BRENDA
Los Angeles Offices
CAPRONI, WILLIAM
Phila. 30th Street Station
CARPENTER, JOSEPH
Rensselaer Mech. Facility
CLARK, KELLEY
New Orleans Station
COKER, JOYCE
St. Louis Station
CONWAY, JAMES
Hartford Station
COSENTINO, DANIEL
Penn Station New York
DE LIA, DOUGLAS
Mid-Atlantic Reservation
Sales Contact Center
DIANGELO, ANTHONY
Phila. 30th Street Station
DIBONA, JOANN
Work From Home
Philadelphia CC
FARRINGTON, MARY
Salem Station
FORSTROM, ROBERT
CNOC
FOURNARAKIS, PAUL
Wilmington Shops
GADDIS, DARRYL
Mid-Atlantic Reservation
Sales Contact Center
GALLANT, DAVID
Raymond Plaza West
GILLESPIE, BERNARD
Lancaster Station
HALL, THOMAS
Wilmington Training
Center
HARRISON, SHARON
Philadelphia Coach Yard
HUSS, KATHRYN
Phila. 30th Street Station
JACOBS, DIXIE
C&S Repair Shop
Lancaster, Pa.
KLAUSER, GARY
Penn Station New York
LEWIS, DANIEL
Sunnyside Yard N.Y.
LOCKETT, KENNETH
Adams MW Base
LONG, THOMAS
Albuquerque T&E Crew
Base
MARSHALL, THERESE
Mid-Atlantic Reservation
Sales Contact Center
MASCOLA, EDWARD
New Haven Station
MATTHEWS, DANIEL
NW Base, North
Brunswick, N.J.
MCDOWELL, PERSELL
Rensselaer Mech. Facility
MERRELL, JOHN
Phila. 30th Street Station
MILLER, TERESA
Sanford Station
MITCHELL, JOANN
Work From Home
Philadelphia CC
MORRISON, JOHN
Wilmington Shops
MULLINS, BRUCE
New Orleans Station
PARKMAN, RANDOLPH
Sunnyside Yard N.Y.
ROE, SHARON
Corp. HQ, Wash., D.C.
ROSIAK, STEPHEN
Wilmington Shops
SHANKS, GALE
Pelham Tower
SHOWALTER, RICHARD
Phila. 30th Street Station
SIMMONS, ROBERT
Wilmington Shops
STONER, THOMAS
Beech Grove
Maintenance Facility
TIERNEY, MARGARET
Corp. HQ. Wash. D.C.
TUCKER, STANLEY
Los Angeles Offices
WARFIELD-WEST,
LILLIAN
Phila. 30th Street Station
WESSEL, ALEX
Beech Grove
Maintenance Facility
AUSTIN, THOMAS
Utica Station
BALMACEDA,
RANDOLPH
Penn Station New York
CAMPBELL, MICHAEL
Depew Station
CAREY, JAMES
Harrisburg Station
DALKA, WADE
Depew Station
DANT, KEVIN
CNOC Justison
HAFFNER, DAVID
Chicago Mech.&Terminal
Offices
JOHNSON, JAMES
Washington Union
Station
MEHLICK, ROBERT
Cincinnati Station
MOORE, KENNETH
Centralia Station
RICHARDSON, DEBRA
Corp. HQ, Wash., D.C.
RIGA, DENNIS
Sunnyside Yard N.Y.
THOMAS, WILLIAM
Charlottesville Station
SWEET, CHARLES
Phila. 30th Street Station
BADU, KODWO
Florence Station
BENOIT, JOHN
Chicago Locomotive
Shop
BINION, FRANCIS
Caltrain Main Office
BIONDO, PAUL
Rensselaer Mech. Facility
BODDIE, RUDOLPH
Butler Bldg
BOWMAN, MARCIA
Chicago Union Station
CHU, TONG
Sunnyside Yard N.Y.
CLARK, DANNY
Ivy City Maint. Facility
CRISCITIELLO, JOHN
New York Division HQ
Amtrak Ink November 2010 | 19
DAMICO, LOUIS
Chicago Mech.&Terminal
Offices
DARLING, DELORES
Miami Mechanical Yard
DEAN, ROBERT
Bear Car Shop
DEARLOVE,
JEANNINE
Beech Grove
Maintenance Facility
DEEMS, EDWARD
Odenton M/W Base
DIGGS-MURRELL,
NORMA
Sunnyside Yard N.Y.
DUJNIC, RANDOLPH
C&S Construction
EVANS, CHARLES
Chicago Locomotive
Shop
EVANS, THOMAS
Bear Car Shop
EXUM, ANGELA
Wash. Union Station
FOWLER, TRACY
Rensselaer Mech. Facility
FUTRELL, BARBARA
St. Louis Station
GAWRONSKI,
ANTHONY
Sunnyside Yard N.Y.
GIMBUTAS, A
Wilmington Shops
GRADY, FRANCIS
MOW Base Hamden,
Conn.
GUZZARDO, MICHAEL
NW Base, North
Brunswick, N.J.
HENNING, KENNETH
Philadelphia Coach Yard
HERZOG, RUDOLPH
Phila. 30th Street Station
HUFFMAN, GREGORY
Phila. 30th Street Station
HUNTE, RONALD
Penn Station New York
KOPPERUD, MARLENE
Salisbury T&E Crew Base
LINSCOMB, KENNETH
Los Angeles Offices
MELTON, RICHARD
C&S Construction
MOBLEY, BENNIE
Miami Station
MORRIS, LEE
Chicago Crew Base
MOSCO, AUGUST
Chicago Mech.&Terminal
Offices
O'MALLEY, THOMAS
Phila. 30th Street Station
PAGE, JERRY
Beech Grove
Maintenance Facility
REED, JAMES
New Haven Station
RICHARDS, MICHAEL
Wilmington Shops
RICHARDS, RONALD
Pinnellas Park/St. Pete
Station
RITTER, MAUREEN
Mid-Atlantic Reservation
Sales Contact Center
SELLERS, BRUCE
Corp. HQ, Wash., D.C.
SHANNON, CAROL
Oakland Station
SHAW, RUSSELL
Los Angeles 8th St.
Coach Yard
SHEA, JUDITH
Los Angeles Offices
SLONINA, ANTHONY
Boston South Station
STALLINGS,
GWENDOLYN
Jacksonville Station
STOGNER, JAMES
Jacksonville Station
TARKKA, STEVEN
Phila. 30th Street Station
VOGLEZON, NEVILLE
Corp. HQ, Wash., D.C.
WALKER, JOHN
Trenton Station
WASHINGTON, JOAN
New York Division HQ
WELLS, JOSEPH
Providence Station
WILSON, LYDIA
Baltimore Station
WOOD, JOHN
Washington Crew Base

60 Massachusetts Avenue, N.E.
Washington, D.C. 20002
Please send address changes to your local
Human Resources office.
New Auto Train Station Now Open
Chairman of the Board of Directors Tom Carper speaks before a group of local, state and federal
officials assembled to celebrate the opening of the Sanford Auto Train station.
Amtrak Board Chairman joined local, state and federal
officials, including Reps. Corrine Brown (D-Fla.) and John
Mica (R-Fla.), on Oct. 18 to mark the opening of the Auto
Train Station.
Amtrak received $10.5 million in federal stimulus funds to
reconstruct the station. The original facility sustained
extensive damage during the 2004 hurricane season and
part of the waiting room had since been sheltered in a
tent. At about 10,000 square feet, the station now seats
600 passengers and is about four times larger than its
predecessor.
“The Auto Train is an example of how good stations,
modern equipment and competent operation make good
service — we’ve made the investments, and passengers
are reaping the benefits,” said Carper. ■