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kind of collective intelligence that ClayShirky (2010) calls cognitive surplus,<br />

like citizens ability to seize their free time and talent to be volunteers, to<br />

contribute or collaborate in big projects that improve everybody life in the<br />

society, in a digital technologies environment.<br />

These new kind of collective intelligence and collaborative projects are<br />

changing quickly our society, giving responsibility and participation back to<br />

citizens in the searching of solution to those problems experimented by<br />

themselves directly. And this new network of social change is what we call<br />

citizen innovation, and we define it as the active participation of citizens in<br />

innovative initiatives which looks for transform the social reality, through<br />

digital technologies, for the purpose of reach a higher social inclusion.<br />

Given the immediacy and contemporary of this new way of innovation,<br />

there are not still indices to measure their impacts, though it has been<br />

evidenced significant social, cultural, politic and economic benefits to our<br />

communities/neighbourhoods/cities/countries.<br />

Part of the difficulties that institutions are given to citizen innovation approach;<br />

they are in part because it is a bottom-up creation process, it<br />

comes from citizen basis independently of the relationship with institutions,<br />

and that’s why it’s very difficult to get close without affecting his process<br />

that, by his own nature, is participative and horizontal. It doesn’t mean<br />

that governments or organizations can’t contribute to citizen innovation.<br />

In this sense, the best approach is to stimulate the conditions in order to<br />

generate more and better citizen innovation. As an example, from the<br />

State and government institutions through the implementation of politics<br />

that eliminate barriers to innovative initiatives, or the generation of autonomous<br />

spaces to boost them, facilitating his funding, assigning a percentage<br />

of governmental budgets, and prioritizing actions that guarantee the<br />

access to digital technologies and reduce the digital gap.<br />

Organizations as well can boost the citizen innovation through a change of<br />

the approach of the Enterprise Social Responsibility focusing on a strengthening<br />

of citizen innovation in a position of reciprocity with the community in<br />

initiatives like creation and support of citizen innovation spaces (citizen<br />

labs, social start-up, etc.), or replicating good practises and project that<br />

have shown their efficacy in other places, assessing his viability in the new<br />

context.<br />

These and other proposals for the boost of the citizen innovation are collected<br />

in a letter recently given to the 22 Chiefs of Estate in the Ibero-

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