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MANAGEMENT & LEADERSHIP - Fakultas Keperawatan - Unair

MANAGEMENT & LEADERSHIP - Fakultas Keperawatan - Unair

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DIMENSI KUALITAS<br />

(RATER)<br />

R:RELIABILITY (Kepercayaan)<br />

A:ASSURANCE (Jaminan)<br />

T :TANGIBLES (Kenyataan)<br />

E : EMPATHY (Empati)<br />

R:RESPONSIVENESS (Tanggung jawab)

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