MANAGEMENT & LEADERSHIP - Fakultas Keperawatan - Unair
MANAGEMENT & LEADERSHIP - Fakultas Keperawatan - Unair
MANAGEMENT & LEADERSHIP - Fakultas Keperawatan - Unair
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
DIMENSI KUALITAS<br />
(RATER)<br />
R:RELIABILITY (Kepercayaan)<br />
A:ASSURANCE (Jaminan)<br />
T :TANGIBLES (Kenyataan)<br />
E : EMPATHY (Empati)<br />
R:RESPONSIVENESS (Tanggung jawab)