Power Water Leaders GineersNow Dec2019 utilities, battery coal cogen cables grid electricals energy generators nuclear power plants wastewater desalination pipes plumbing valves membrane actuators

D E C E M B E R 2 0 1 9

E D I T O R ‘ S N O T E

For the past 12 months,

GineersNow editorial

team were able to

published thought

provoking articles pertaining to

the Power and Water industry.

From the latest

wastewater technologies to

power transmission and

distribution trends, we have

written articles that everyone

enjoyed reading.

The Best of 2019 Power & Water

On behalf of the GineersNow

news team, GineersNow TV

crew, GineersNow events

management and GineersNow

digital, we would like to thank

you for making us the number

one online platform for

engineering community,

industrial companies and

technology enthusiast in

Asia-Pacific.

Here are the best stories

that went viral in the past 12

months.

January

2019 Utilities, Power and

Water Forecast

The integration of IoT solutions

this 2019 will also be

remarkable this year in the

water industry. This is to

address age-old infrastructure

issues of water and the

industries incorporated on

them. A lot of research is now

ongoing so they can set and

reshape business strategies

for companies in the water

industry.

4

February

ASEAN Water and Wastewater

Challenges

A study from the

Massachusetts Institute of

Technology entitled,

“Projections of Water Stress

Based on an Ensemble of

Socioeconomic Growth and

Climate Change Scenarios: A

Case Study in Asia” suggests

that in 35 years, Asia will suffer

from serious water shortages

with roots from economic and

population growth on top of

climate change. Using a

detailed modelling to measure

the full range of scenarios

involving water availability and

use in the future, the scientists

conclude that there is a “high

risk of severe water stress”

across Asia.

March

There are Power and Water

Utility Apps for That

Utility companies, which

provides our need for water,

power, and others, are not

oblivious to this scenario.

Using mobile apps to reach

customers and to improve

services will bring myriads of

advantages to the companies.

However, only a small fraction

of these big companies have

adapted mobile technology.

What benefits will they gain

once they develop mobile

apps?

April

Social Media for Power and

Water Utility Companies

Social media can also be used

to inform customers that they

are aware of existing problems

(such as power and water

outages) and that they are

already taking action. Doing

this not only serves the

purpose of informing

consumers, but can also earn

media coverage.

May

The Untold Story of Blockchain

in Utilities

The potential of blockchain

has not been realized fully,

but with the fast-paced rise in

technology, the industry will

surely consider adopting this

secured and highly costeffective

method into their

day-to-day operations.

June

How Workflow Automation

Flows in the Utilities

Labelled as a very complex

industry, the professionals in

the power and utilities

industry utilize a variety of

workflow automation systems

to shed loads of work from

one’s schedules and work

hand in hand with these to

create model systems.

July

Power and Water Utilities to

the People

An examination of short and

long term change drivers

reveals how the industry will

likely look in the future and

how to manage it. At the

crossroad of a traditional past

and future, the energy and

utilities industry have been

fairly successful in placing

itself at a high level of

technology maturity. The next

level of transformation for the

industry is aimed at providing

enhanced customer

experience and optimizing

operational efficiency costs

in a highly competitive

landscape.

August

Online Security Threats in

Power, Water and Utilities

Cyber-attacks are now becoming

an impactful problem

in the digital world, and while

there is a multitude of easy

ways to counterattack these

vulnerabilities, some

companies are not just too

aware of the possible

consequences outdated

systems bring to their

workforce and overall

processes.

September

IoT Utilities: More Electricity

and Cleaner Water

IoT can alleviate the power

and water industry making it

more efficient in more ways

than one. Using smart

devices, both the

consumers and utility

companies will have an

accurate understanding

of the sector.

October

Power & Water Utility Sector’s

Virtual Reality Benefits

We are now in the age where

holograms and augmented

realities are no longer a work

of fiction. There are many

startups and big companies

venturing into the

development of virtual reality

(VR), mainly because such

technology is expected to be

of significant use in the

industry today, especially in

the power and water

industries.

November

Electric Power & Utility Water

Robots

Robots have significantly

taken over the majority of the

sectors of the industry, may it

be the oil and gas industry or

the construction industry. Their

applications in the industry

have proven to be virtually

limitless, from stacking bricks

in the construction field to

exploring oil reserves in

extreme environments.

5

C O N T E N T S

8

The Safest Water Dispenser in the

Philippines

112

How Blockchain is Transforming

the Utility Sector

10

How to Find The Magic of

Industry 4.0

14

11 Must Have Products

In Your Jobsite

20

2019 Power & Water Forecast

52

The Best Prediction About Asia’s

Water Problem

76

Mobile Apps: How It Can Improve

Utility Efficiency and Productivity

94

How Social Media Can Help Power

& Water Companies

130

How Workflor Automation Flows

into the Water Industry

148

A Response to Future Demand:

Balance in Utility Industries

160

Security & Hackers in

Power & Water Industry

168

The Internet of Things will

Strengthen the Utility Sector

180

Benefits of Using Virtual Reality

in Power & Water Sector

192

Using Robots in the

Power & Water Industry

6

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FEATURE STORY

The Safest Water Dispenser in the Philippines

They say that water is the lifeblood of all

things. It’s necessary for healthy living

and a happy mood. However, the ironic

thing is, a lot of people in urban areas in

the Philippines just don’t drink enough. For some

reason, office workers and frequent over-timers

aren’t hydrated enough. It may be the stresses of the

corporate life, the stigma that the only beverages

one needs in this day and age are coffee and alcohol,

or the inadequacy of the current water dispenser

in the office. TOSOT may not have a solution to

change the working or drinking behaviors of

people, it does have one of the best solutions for the

third reason: the TOSOT Water Dispenser.

Its two types, the Bottom Load Water Dispenser

and Table Top Water Dispenser, are kitted with a

wide array of features aimed to appease the

thirstiest of people.

It’s not every day an employee comes up to their

office water dispenser and, while filling their

tumbler, thinks about how they can have better

quality drinking water—it’s simply an uncommon

thought but one that is definitely worth thinking

about. Like all things, problems appear when one

looks closely and takes in the daily routines of

getting water.

One such hassle of the everyday drinking water

dilemma is the awkwardness of being the person

who has to replace the gallon-large bottles of water.

For those who actively avoid the gym, this task is

counterintuitive—you have to lift and break a sweat

to get a cold refreshing drink.

Luckily, the TOSOT Water Dispenser promises no

more lifting and no more back pain when loading

a water container. With a 304 stainless water tank,

the TOSOT Water Dispenser is a beautifully crafted

endorser of ease of use. The bottom loading water

dispenser is personally tailor fit for hassle-free wa-

10

ter container loading, giving even the most averse

to the weight rack an easier time with quenching

their thirst. All they really need to do is push the

large bottle in and you’re good to go!

Also, unlike run-of-the-mill water dispensers found

in most buildings, the TOSOT Water Dispenser

also offers three faucets that pour water with

different temperatures: hot, cold, and lukewarm.

This eliminates the second type of water-related

hassles, which is becoming a chemist as you

frantically mix hot and cold together to get your

perfect warm water mixture.

As a bonus, the TOSOT Water Dispensers also have

a certain sleekness to their design. While most

people imagine a white, plastic contraption

supporting a large, awkward cylinder of water, these

dispensers sport a cleaner, sleeker metallic look that

fits like a glove to most minimalistic and

modernized office and workspaces right now.

Common finishes include black, silver, and stainless

steel.

They are also the perfect size and are able to fit

smoothly anywhere. If you’re concerned about

where you would place the TOSOT Water

Dispenser, then know that both variants have their

rightful places anywhere. TOSOT’s bottom

loading water dispenser is sleek and flat, and

placing this water dispenser in any corner is like

fitting the last little piece in the last space of the

magnificent corporate puzzle. For a more

personalized setup, TOSOT’s table top water

dispenser is the perfect low key water dispenser

that does not infringe upon the overall theme of the

workplace.

Lastly, the TOSOT two Water Dispenser variants

dispense only clean, high quality water. It’s a

simple detail most would overlook, but different

water dispensers dispense water that “tastes”

different, if only a tad bit. The various tastes are

nuanced but ultimately speak a reality about the

water dispensers: that both the brand and the

model matter. With TOSOT’s two water dispensers,

water is purified, cooled to perfection, and comes

out looking like liquid diamond. The taste is subtle

and perfect for thirsty throats and hits the mark of

refreshing all those who need a healthy drink every

now and then.

So, whether you’re working in a humble start-up

or have cemented yourself in one of the biggest

agencies and companies in the Philippines, you and

everyone else requires the water of TOSOT’s two

types of water dispensers to kit the office pantry,

hallways, executive rooms, meeting rooms, and

other such places. Because as they say, staying

hydrated is good for the mind, body, and soul,

and with the TOSOT Water Dispensers just right

around the corner, you can constantly and easily

stay refreshed, hydrated, and focused as you burn

the midnight oil.

11

How to Find The Magic of Industry 4.0

I believe that when it comes to industry 4.0, the

true potential of your enterprise is not in what it

does, but what it can do. The potential of your team

is not what they can do today, but what they could

do in the future. The opportunity doesn’t lie in what

we know, it’s in what we don’t know yet.

The rate of change in the modern world is

staggering and it shows no sign of slowing down

– in fact, it is speeding up. Industry 4.0 is both an

example of this, and a result of it. Digital transformation

is at the heart of fundamental societal

changes that are emerging. In the region that I lead

for Rockwell Automation – specifically the Middle

East, Turkey and sub-Saharan Africa – there are

huge changes in progress.

Let’s start with the Middle East. It’s an area that is

no stranger to change, with great cities having risen

from the deserts – as well as great economies. And

the industrial change in the area now is one of rapid

diversification as whole new industries are

envisioned at national levels and realized at

break-neck speeds. Turkey, the ancient empire(s),

bridging Europe with Asia, bridging tradition with

future, bringing cultures together, is another

market with enormous potential and possibilities

for growth, always in a cycle of changes and

reinventing itself.

The continent where everything started for

humanity is set to reassert its position in our future.

In sub-Saharan Africa, the population is projected

to double by 2050. In fact, in the next 30 years the

world’s population is set to grow by an incredible

2bn – an increase of more than 25% - and a large

portion of that growth will be in sub-Saharan

Africa. This exponential population growth comes

at a time when the largest demographic for this

region will be of working age – a fact that points to

the potential for huge economic growth. Growth,

incidentally, that will be championed by the digital

generation.

The opportunities for industrial enterprises in these

regions are evident. There is no doubt that the

enterprises meeting the needs of the new markets

by leveraging Industry 4.0 technologies and

strategies are the ones that will succeed.

For most enterprises though, leveraging Industry

4.0 technologies requires strong change

management capacity. It requires learning new

skills rapidly, investing in the workforce, investing

in new approaches, systems and technologies. It

requires embracing disruptive technologies – and

often it will entail being a positive disruptor.

12

Finding the Magic

We’ve probably all seen the diagram of two circles

that don’t overlap, where one is labelled “your

comfort zone” and the other is labelled “where the

magic happens.” It’s one of those that you look at

and instantly recognize the truth of – and perhaps

with a tiny sinking feeling as you realize that

maybe, you should get out of your comfort zone a

little more.

The implicit message of that diagram is that

“magic” requires change. It is something I believe

very strongly, and I’m inspired by the words of Walt

Disney (who knew more than most about magic):

“If you can visualize it, if you can dream it, there’s

some way to do it.”

I can’t think of a better message for industrial

enterprise leaders in this era of change. We stand

with the makers, the doers, the builders; the

innovators. Our most successful customers in

adopting industry 4.0 approaches have taken the

step of visualizing. They have dreamed of what

could be done. By coupling this human ingenuity

and innovation with the power of machines and

Rockwell Automation solutions – we always find a

way to do it.

That’s where the magic of Industry 4.0 happens.

Take a look just outside your comfort zone, the

benefits are close at hand, but industry leaders must

embrace change to find them.

If you can visualize a bright future for your

enterprise, come and talk to us, and we’ll help you

connect the imagination and ingenuity of your

people with the intelligence of machines to make it

happen.

About Rockwell Automation

Rockwell Automation Inc. (NYSE: ROK), the

world’s largest company dedicated to industrial

automation and information, makes its customers

more productive and the world more sustainable.

Headquartered in Milwaukee, Wis., Rockwell

Automation employs approximately 23,000 people

serving customers in more than 80 countries.

13

FEATURE STORY

11 Must Have Products

In Your Jobsite

A complete job site is a safe job site. It’s how you

want things to be, especially for your hardworking

men. The work area, like any other office, should

have the complete tools to be efficient and

time-bound.

In other words, these are the necessary tools to have

if you want your construction job to be smooth

sailing.

Here are some of the products you should have at

hand in your construction site:

1. WELDING SOLUTIONS

The welding equipment is the first thing every job

site should take into account. And the best welding

solutions come from Lincoln Electric.

Their welding machines are extremely versatile

and capable of both small home projects and big

commercial demands. It works smoothly in

soldering various types of metals and has a long

lifespan. It is easy to use and has low electric

consumption.

2. THREADING & PIPE FABRICATION

SOLUTIONS

The right product applications of threading and

pipe fabrication machines are important for any job

site. You wouldn’t want your building to have faulty

meager threaded pipes for ventilation. It’ll take a lot

more time, money, and resources to redo.

When handling pipelines, it’s better to get it right

the first time around and trust in the reliable

threading and pipe fabrication solutions from

RIDGID ®. They have threading and pipe

fabrication machines that produce highquality

threads and long-lasting pipe dies.

14

3. DIAGNOSTICS, INSPECTION &

LOCATING SOLUTIONS

A construction site needs more than the human eye

to determine if the job is done right. We need

machines to let the engineers know the blind and

weak spots of the job site.

Luckily, we’ve got RIDGID ® who produces superb

diagnostics, inspection, and locating solutions.

Their machines set the standard in durability to

finish the job.

Their powerhouse diagnostics equipment includes

the RIDGID SeeSnake® video inspection systems,

the NaviTrack Scout®, RIDGID hand-held

inspection cameras, and the RIDGID handheld

diagnostic equipment.

With these tools at hand, your mind can be put at

ease that you haven’t overlooked any important

construction details.

4. DRAIN CLEANING

Drain cleaning is one of the lesser joys in erecting a

building. However, the strenuous task shouldn’t be

taken lightly because it’s the plumbing your

building will have for a long time. You wouldn’t

want your credibility ruined just because the drains

are clogged or dirty.

With RIDGID’s ® Drain cleaning machine,

cleaning drains are easy and long-lasting. Plus,

the new RIDGID® FlexShaft drain cleaning

machines are lightweight, so they’re easy to lug

around the Jobsite without requiring extra

manpower and effort.

5. POWERTOOLS

Of course, no job site is complete without power

tools. Your workers need superior strength when

drilling through walls, setting a foundation, and

more. It’s the heavy-duty equipment every job site

needs. And the most premium power grade tools

produced only by Dewalt, Bosch, and Stanley.

These brands focus on giving your men the power

they need in building houses or skyscrapers.

15

6. MECHANICAL TOOLS AND OTHERS

Another must-have product every job site needs

are mechanical tooling kits and ancillaries. There

are plenty of brands in the market but only a few

stood out when tested and proven: Proto, Facom,

Stanley, and Tactix mechanical tools.

They’ve created remarkable products such as the

PROTO® Tether- ready tools, lanyards and

attachment points with retrofitting capabilities.

The complete and cost-efficient Facom® CM.160A -

527Pc Mechanical Tool Set. The perfect basic tools

every job site needs.

The STANLEY® 28 in. FATMAX® Structural Foam

Toolbox which can handle medium to large

mechanical tools made from durable

thermoplastic resin.

And lastly, the Tactix® power tool accessories,

which have a longer than usual lifespan from most

power tool accessories.

7. LIGHTING SOLUTIONS

No job site is complete without lighting solutions.

If not, it can pose hazardous threats for you and

your workers. We’re talking about men working

through the day and the dark of night, so the

lighting equipment you should have in your

arsenal has excellent quality.

Pelican® is now offering the 9490 Remote Area

Lighting System (RALS), which is a mobile lighting

solution you can whip out any time you want. It

has over 6000 lumens and 3 preset light levels. The

perfect lighting for construction in dark areas.

8. MATERIAL HANDLING SOLUTIONS

Another product every construction site need is

a storage space for their materials and tools.

Proper storage is vital in any job site, especially

when taking tools into account. You wouldn’t want

any important equipment to go amiss when you

need it the most.

For great storage solutions, trust in Storageworks,

Durham, Stanley, or Toh. These four brands manufacture

great material handling solutions. All of

them highly durable with a flexible price range for

any budget.

9. DOOR HARDWARE SOLUTIONS

Doors are essential parts of any infrastructure,

residential or commercial. So if you’re in a job site,

the right door hardware solutions should be kept in

your inventory.

Baldwin, Domakaba, and Yale are well-known

choices for door hardware. They offer great

varieties of styles, affordable hardware, and even

manufactures customized door materials.

Chubbsafes is an exceptional safety vault for

your valuable items at any given jobsite.

10. PLUMBING SOLUTIONS

Plumbing is an important matter for every job

site. Without proper plumbing, your building is in

danger of flooding or water damage. That’s an even

bigger issue for the future.

Get it right today with Dyson or Delta plumbing

solutions. They provide high-grade piping systems

and materials for both buildings and houses. They

last longer and offer the more cost-efficient prices

compared to other products in the market.

11. CLEANING SOLUTIONS

Cleaning time is the signal your job is near its end.

Finish your new infrastructure with the best

cleaning solutions out there from RIDGID ®,

Nilfisk, or Viper. They can scrub your job site

clean and ready for its occupants.

Especially Nilfisk ® which is an established leader

in cleaning technology. They offer a wide range of

industrial vacuums, sweepers, and scrubbers in the

market today.

So remember, before starting work at your job site,

tick off every single product we mentioned above

for a better construction job. It’ll save you both

time and effort in the long haul. Apart from

efficiency, having all these products also

promote the well-being of your workers.

Where to Buy?

Co Ban Kiat Hardware Inc. is the largest authorized

distributor of the best industrial hardware solution

brands in the Philippines.

16

Edsa Corner Shaw Boulevard

Mandaluyong City, Philippines

Phone +632 6364895

Phone +632 6364896

About CBK Hardware

For almost a hundred years, a family’s surname

has become synonymous to the country’s biggest

hardware supply company. Co Ban Kiat Hardware

Incorporated, of the Cobankiat family has a regular

client network of more than 1,500 industrial

organizations; 1,600 traditional community

hardware stores, and 584 home building specialty

chain of stores across Luzon, Visayas and

Mindanao. This ever-growing conglomerate traces

its humble roots to Manila Chinatown, as a pioneer

enterprise started by family’s patriarch,

Mr. Cobankiat in 1920. Despite the ruins of World

War II, the business goes back to its feet in 1948,

rebuilding a storefront from the very same spot

where it was known for three decades.

This ever-growing conglomerate traces its

humble roots to Manila Chinatown, as a pioneer

enterprise started by family’s patriarch,

Mr. Cobankiat in 1920. Despite the ruins of World

War II, the business goes back to its feet in 1948,

rebuilding a storefront from the very same spot

where it was known for three decades.

While the Filipinos continue to rebuild their lives

post war, CBK Hardware sees the opportunity to

introduce the retail concept once unheard for in

hardware industry. The Hardware Workshop Store

is the fruit if this endeavor. CBK Hardware further

cemented its legendary distribution channel with

the creation of Coby’ Design Center in Edsa Shangi

La in 1996, a specialty store that caters to discriminating

taste of modern Filipinos.

To shop online, visit

https://www.cbkhardware.com/

Co Ban Kiat Hardware, Inc.

Ground Floor Cobankiat Building II

231 Juan Luna St. Binondo Manila, Philippines.

Phone +632 2476557

Phone +632 2432734

Coby’s Designer Center

Unit 467 level 4 Shangri-La Plaza

In 1997, Mr. Johnny Cobankiat, the 4th generation

Cobankiat leader, set another milestone for the

company when he brings a franchise of Ace

Hardware USA to the Philippines, and signs up

CBK Hardware as one of its major suppliers. This

further expanded into delivering quality world class

products nearer to families of Filipino overseas

workers in the countryside.

A century’s excellence can quickly pass, and guided

by the vision to be the largest network supplier of

the biggest global brands in the hardware industry,

CBK Hardware resolve to source the best products

to supply its customers anytime and every time.

17

Regional Office: LG Electronics Gulf FZE, P.O Box 61445, Dubai. Tel: +971 4 279 9222, UAE, Mr. Amjad Abu Alika, Tel: +971 50 450 9808, email: amjad.abualika@lge.com; Fortune

International Trading LLC, Mr. Wail Halbouni, Tel: +971 50 481 3570, email: fortintl@emirates.net.ae; Ghantoot Trading, Mr. Nour Haboush, Tel: +971 50 109 4109, email:

nour.h@ghantootgroup.ae; District Cooling Company, Mr. Ahmed Henedi, Tel: +971 50 658 4832, email: ahmed@districtcoolingcompany.com; Al Yousuf Electronics, Mr. Moitra, Tel: +971

50 457 6170, email: pmoitra@alyousuf.com; Bahrain, AJM Kooheji and Sons, Mr. Jayachandran, Tel: +973 36888801, email: v.jayachandran@ajmkooheji.com: Al Babtain Air Conditioning &

Refrigeration Co., Mr. Naji Kataya, Tel: +965 5 051 5771, email: nkataya@albabtaingroup.com,kw; BLK, Mr. Imad Rhayel, Tel: +965 5 157 1229, email: irhayel@blk.com.kw; Oman, Oman

Gulf Enterprise, Mr. Narender Kumar, Tel: +968 9 747 4505, email: narenderk@otegroup.com; Aspire Projects and Service, Mr. Vivek Wagh, Tel: +968 99357694, email:

vivekwagh@aspireoman.com; Azerbaijan, NBC LLC., Mr. Elkhan Sadikhov, Tel: +994 50 216 3363, email: elkhan.sadikhov@nbc.com; Al-Con Maxiwell Group, Mr. Vagif Alexperov, Tel: +

994 50 216 2092, email: maxiwellbaku@inbox.ru; Armenia/Georgia, ARAY Gulf, Mr. Vilson Melikjanyan, Tel: +374 9 307 7755, email: vilson@aray.am; Yemen, Modern House

Exhibition, Mr. Khaled Jabr, Tel: +967 71 172 0202, email: mail@mhe-yemen.com; Pakistan, Iceberg Industries (Lucky Goldstar), Mr. Imran Jamil Khan, Tel: +923 21 277 6100, email:

ceo@icebergindustries.net

2019

Power & Water

Forecast

06

8

This year, the power and water

sector will be stepping up its game

into bringing better utility services

through empowered technological

transformations. More unconventional

ways will be done to deliver services that

are anchored not only on the economic

aspect but also on uplifting sustainability

for the future.

9

10

B COVER E S T S T O STORY R I E S O F 2 0 1 9

P O W E R & W A T E R L E A D E R S

hey were true when

T

they said ‘time flies so

fast.’ It may be hard

to believe but 2018

is done and we are

looking ahead for this new year, 2019.

Power and Water Industries would

never deny how the year 2018 has

made some breakthrough and paved

the way for them to work smarter

through technologies.

In power industries, 2018 has set a

milestone in the total transformation

and evolution of renewables and also

to the electricity industry. There is a

notable resiliency as to the electricity

production and delivery. Also, it is

a very interesting year for the water

industries as the number of water

infrastructures altogether increased.

The utility sector is striving more

than ever as the demand increases

day after day and calls for greener

solutions is roaring. The key to keep a

steady pace in the business, power and

water leaders need to assess the areas

that they need to alleviate in terms of

making a positively impactful change

in the communities they serve while

maintaining reasonable prices and

creating a more sustainable system.

11


POWER

TO CLEANER

TRANSFORMATION

12

26

In the last two years, there are notable

investments in renewable energy.

Anywhere in the world, you can see

houses with solar panels on the roof, a

waterside area with wind panels and

many other more that have put renewable

energy in the trend. Studies have

shown that in the first quarter alone of

2018, there has been over $10 billion

of new investment in renewables. In

addition to this, a significant number

of coal plants have announced their retirements.

Thus, this year 2019 we will

expect more of energy sources turning

into renewables as they are not just

environmental-friendly but will also

pull the economy up considerably.

Aside from this, we will watch

for more electric vehicles in the year

2019. Technology has been integrated


into the Electric Vehicle (EV) market

already. Thus, experts have forecasted

that more states and countries

around the world will shift into vehicle

electrification. Aside from the fact that

yes, it may be because of the trend but

also, countries are up to reduce carbon

emissions and utilities in the five more

years. More electric utilities, industries

aside from power and water will gear

towards investment in EV.

The last but definitely the coolest

thing for power, in the year 2019, it is

expected for them to elevate on energy

efficiency through technology. The

response to energy efficiency has been

13

27


a challenge to the industry for many

years already. It is due to the high

demand of energy from traditional

technologies in the form of appliances,

heating and cooling equipment.

The good news is for 2019, it is

expected that energy efficiency can be

accomplished into something beyond

our minds can control. A variety of

means will be integrated into the power

industries such as sophisticated use

of energy management, Internet-connected

thermostats, and data analytics.

HVAC homes will soon be operated

through the Internet of Things (IoT)

as there will only be a click away to

control, on and off systems. Firms in

their operations will be managed and

monitored through data analytics.

14

28

This year, the power and water

sector will be stepping up its game

into bringing better utility services

through empowered technological

transformations. More unconventional

ways will be done to deliver services that

are anchored not only on the economic

aspect but also on uplifting sustainability

for the future.

15 9

29

COVER STORY

16

32

21

17

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B E S T S T O R I E S O F 2 0 1 9

COVER STORY

WATER

T O

GREATER

RESILIENCE

We will surely keep our eyes wide

open to watch for trends and innovations

not only in the power sector but

more so, to the water industries. Water,

as we all know is every day present. It

remains to be a sector that has been

around since day one but it is something

that can’t be substituted easily.

Thus, innovation is really essential to

maintain a steady supply.

18

34

COVER STORY


The first is, integration of IoT solutions

this 2019 is set to be done. This is to

address age-old infrastructure issues

of water and the industries incorporated

on them. A lot of research is now

ongoing so they can set and reshape

business strategies for companies in

the water industry.

Furthermore, in industrial companies,

studies have shown that this 2019,

there will be more companies that will

invest in recycled wastewater. In addition,

eight percent of reuse projects are

in four key states yet it is also expected

that there will be more states to invest

in programs involving water reuse.

This is also the reason why industrial

applications for water reuse is expected

to grow at 72 percent. The good

thing is by 2027, it is projected that

potable applications will account for

19 percent of total reuse.

The Internet

of Things (IoT)

as ever, will

provide in-depth

information on

manufacturing

processes and

operations which

could balance

production costs.

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COVER STORY

27

In this case, it will definitely be a winwin

situation for consumers. Water

reuse will assure that water consumption

in a way will also pave way for

global water conservation. That said, it

is expected that this 2019, water for agriculture

will become more advanced

through smarter irrigation solutions. It

was never a secret how water plays an

28

29

important role in agricultural sectors.

However, this time, 360 degrees transformation

towards better and smarter

irrigation is somewhat expected this

year 2019.

These are just some of the many more

innovations, technological advancement,

and solutions to watch out for in

the power and water industry. Indeed,

it will be an exciting year as these

things will make the said industries

revolutionary—marking another breakthrough

movement in the books of

future history.

But aside from that, the best part

is that, the moment these forecasts

materialize, they will greatly benefit

not only us but many other industries

that depend on the aforementioned

sectors to ultimately make us globally

sustainable.

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The Best

Prediction

About Asia’s

Water Problem

It looks like Asia’s relationship with water will be

much more complicated as we reach the year 2050.

About half of the world’s

total population reside in the

largest continent. More people

only means more demand

with water, among other

needs. But it looks like Asia’s

relationship with water will be

much more complicated as

we reach the year 2050.

B E S T S T O R I E S O F 2 0 1 9

A

study from the Massachusetts

Institute of

Technology entitled,

“Projections of Water

Stress Based on an Ensemble

of Socioeconomic Growth and

Climate Change Scenarios: A

Case Study in Asia” suggests

that in 35 years, Asia will suffer

from serious water shortages

with roots from economic and

population growth on top of climate

change. Using a detailed

modelling to measure the full

range of scenarios involving

water availability and use in the

future, the scientists conclude

that there is a “high risk of severe

water stress” across Asia.

Climate change

by 2050 would

lead to about 1

billion more

people

becoming

“water-stressed”

compared to

today.

54


The scientists find that the

median amounts of projected

growth and climate change

by 2050 would lead to about 1

billion more people becoming

“water-stressed” compared to

today. They looked at a large

number of simulations of future

scenarios to arrive to this conclusion.

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The scientists used an existing

model developed previously

at MIT called the Integrated

Global Systems Model (IGSM).

It has the probabilistic projections

of population growth, economic

expansion, climate, and

carbon emissions from human

activity, which they linked with

detailed models of water use in

Asian countries like China, India,

and many smaller nations.

Three main scenarios were

used as an approach to tease

out the human and environmental

factors. They were done

in extensive series of repeated

projections using varying conditions.

In one scenario they

call “Just Growth,” they held climate

conditions constant and

evaluated the effects of economic

and population growth

on the water supply. In another

scenario called “Just Climate,”

they held growth constant and

measured the climate-change

effects alone. The third scenario,

which is “Climate and

Growth,” the scientists used

the rising economic activity,

growing populations, and climate

change as studies of impact.

58

B E S T S T O R I E S O F 2 0 1 9

The distinct kind of modelling

enabled the scientists to

evaluate some of the particular

factors that affect the different

countries in Asia to varying extents.

For example, in China,

the industrial growth has the

greatest impact as people get

wealthier. Meanwhile in India,

population growth brings upon

the greatest effect. The factors

vary by region.

What the scientists also emphasized

in their modelling is

its complexity: it’s not merely

adding the effects of economic

growth and climate change,

but also on the networked water

supply into and out of the area.

Part of the model is a network

of water basins, which means

involvement of upstream and

downstream – both of which

affect each other. One cited

60

“The

sustainability

of future

water

resources

is of

paramount

importance

and is

affected by

many

factors,

including

population,

wealth and

climate.”

B E S T S T O R I E S O F 2 0 1 9

situation is when the amount of

rainfall near upstream basins

is lowered because of climate

change while the population

is growing, the basins farther

away from the initial water

shortage would be affected

more acutely.

The team of scientists includes

Adam Schlosser, a

senior research scientist and

deputy director at MIT’s Joint

Program on the Science and

Policy of Global Change;

Charles Fant, lead author of the

paper and a researcher at the

Join Program; Xiang Gao and

Kenneth Strzepek, who are also

researchers at the Joint Program;

and John Reilly, a co-director

of the Joint Program who

is a senior lecturer at the MIT

Sloan School of Management.

64


The Abstract

Straight from the authors:

“The sustainability of

future water resources

is of paramount importance

and is affected by

many factors, including

population, wealth

and climate. Inherent in

current methods to estimate

these factors in

the future is the uncertainty

of their prediction.

In this study, we integrate

a large ensemble

of scenarios—internally

consistent across

economics, emissions,

climate, and population—to

develop a risk

portfolio of water stress

over a large portion of

Asia that includes China,

India, and Mainland

Southeast Asia in a future

with unconstrained

emissions. We isolate

the effects of socioeconomic

growth from

the effects of climate

change in order to identify

the primary drivers

of stress on water resources.

We find that

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In the absence

of autonomous

adaptation or

societal

response,

a much

larger portion

of the region’s

population will

live in

water-stressed

regions in the

near future.

B E S T S T O R I E S O F 2 0 1 9

water needs related to

socioeconomic changes,

which are currently

small, are likely to increase

considerably in

the future, often overshadowing

the effect

of climate change on

levels of water stress.

As a result, there is a

high risk of severe water

stress in densely

populated watersheds

by 2050, compared to

recent history. There

is strong evidence to

suggest that, in the absence

of autonomous

adaptation or societal

response, a much

larger portion of the

region’s population will

live in water-stressed

regions in the near future.

Tools and studies

such as these can

effectively investigate

large-scale system

sensitivities and can

be useful in engaging

and informing decision

makers.”

70

71

B E S T S T O R I E S O F 2 0 1 9

Taking the

Study Conclusions

Further

-end-

While the scientists from MIT

have used a complicated tool

to predict the roots of an impending

water crisis in Asia, it

got commendation it deserves

from various bodies.

The United Nations’ World

Institute for Development Economics

Research, through its

agricultural economist Channing

Arndt, said that the paper

is “looking at a really important

issue for the world” and

thought that the basic finding

of the study “makes sense.”

Arndt added that the scope

and evaluation approach of

the paper, which is integrating

climate change with economic

and population growth, is

“worthwhile.”

72


“Through climate mitigation, and perhaps

most importantly, proper planning and financing

of adaptive and protective measures for

these anticipated shortages—based on reliable

information as to the effectiveness of

certain strategies to avert the risks presented

above—these future water systems can be

augmented to better ensure their resiliency

and sustainability.”

MIT’s scientists is taking its

study further by working on related

projects, like one on the

effects of mitigation on water

shortages. They are extending

on adaptation practices

such as more efficient irrigation

technologies which will help

in alleviating the water problem

in nations who are categorized

to have high water stress.

Their preliminary findings indicate

strong cases for effective

actions and measures to reduce

risk. It doesn’t stop there

though, as the team aims to still

look for ways in fine-tuning their

modelling, ultimately to estimate

significant water shortages

in the future.

-end-

73

Mobile Apps:

How It Can Improve

Utility Efficiency and

Productivity

Utility companies will harvest huge benefits by

embracing mobile technology.

Power and other utility

providers are investing large

amounts of money for

infrastructures. Through this,

they are escalating towards

improvement in

operational and customer

services. However, it takes a

long time before infrastructure

changes could be applied in a

company. If these companies

focus on improving their digital

technology, they will deliver

immediate changes and

substantive results. This could

be made possible by using

mobile apps for many different

functions.

76

77

B E S T S T O R I E S O F 2 0 1 9

The fast-paced lifestyle of

consumers has a big impact

on their preference in services

and information acquisition.

Majority of power and water

consumers are mobile-users

which is a green light for utility

companies to adapt to this

new technology.

results by adapting this

technology. Because of this,

some utility companies are

starting to go paperless and

are reverting all transactions

via emails, SMS messages

and of course, mobile

applications that are specially

designed for their services.

But not only consumers can

benefit from using smart

devices. Even the company

itself and their workers can

also gain a lot of positive

78


Improved Customer

Satisfaction

Mobile technology has a very

big impact on customer

demands. Instead of the

traditional paper bills,

consumers prefer digital

experiences for outage

viewing, billing, outage

reporting, and usage

monitoring. These will

result in improved customer

satisfaction, better customer

interaction, and increase

productivity.

Applications can be used in

dealing with customer queries

and complaints. Instead

of personally interacting with

them, an automated workflow

can be followed which greatly

saves time. It is also easier

to report outages and other

issues through mobile

communication channels.

Engaging with consumers

through mobile app

technology is an effective

way of bringing previously

inaccessible data into the

consumers. Utility company

needs to make sure that they

have a well-designed app

and they could offer a fully

responsive solution.

Human errors from the manual

filing of records can be highly

avoided. It is now time to trash

the paper forms and use

computer systems to store

large data of the consumers.

This way, all information is

intact and mistakes are

avoided.

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Increased Accuracy and

Productivity for Utility Workers

Apart from consumer

interaction, utility companies

should also use mobile

applications for their

workers in order to enhance

productivity. With easier

access to information, utility

workers will be able to perform

their tasks well. Prior to the

existence of computerized

data, some information will

often end up missing or are

inaccurate. Because of this,

workers are helpless and are

unable to perform their jobs

well.

Whereas, if field workers are

provided with mobile apps to

access site information, this

will not only result in

increased productivity but it

will also bring precise fruition.

For instance, when an incident

occurs, field workers can

easily get the information

about an infrastructure’s

damage. This can help

them arrive at an immediate

decision on the tools to use

and methods to apply.

On-the-go apps can also aid

them to streamline auditing,

manage key field activities,

and conduct equipment

assessment.

and high voltage products do

not need to make phone calls

to get updates. Instead,

advanced communication

features are seamlessly

connected to them. This

could encourage more

accountability to the persons

in charge and no incidents

can be overlooked.

On the other hand, utility

technicians can also acquire

quick access to consumer

files, product availability, and

work orders. This saves their

time from traveling to one

office to another in order to

get hold of the information

they need. Mobile apps can

help simplify communication,

redefine work processes, and

create more effective daily

operations.

Those who perform 24/7

monitoring and maintenance

on utility equipment and

systems like circuit breakers

82

83

Without a doubt,

apps will play a

huge role

in utility

companies.

It will provide

a distinct

feature to solve

field service

challenges

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B E S T S T O R I E S O F 2 0 1 9

Immense Advantages of

Mobile App Usage

Companies can also benefit

from the use of mobile apps.

Apart from improved field

service, better customer

interaction and reduced costs,

a big amount of data can be

easily stored. These data are

analyzed to determine

patterns and trends which

could help the company in

creating significant changes.

Without a doubt, apps will

play a huge role in utility

companies. It will provide a

distinct feature to solve field

service challenges and

improve operational efficiency.

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C O V E R S T O R Y

It can also expand their

customer base by responding

to problems swiftly and

keeping the consumers

informed. Mobile technology

can arm utility workers as well

as customers with real-time

information and accurate data.

If power and water companies

will adapt this technological

advancement, they will

no doubt gain lots of

advantages and will be

more efficient in their industry.

This will also bring them to

the modern day trend of

smartphone usage, which is

utilized by the majority of its

customers. For sure, many

consumers are looking forward

to this to happen. This sets an

exciting ground for power,

water, and other utilities

since it would be a great

breakthrough if all utility

companies will use mobile

apps.

-end-

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How Social Media

Can Help Power

& Water

Companies

Why it is important to keep communication lines open

with your customers

Social networking sites have

revolutionized the way that

companies and customers

interact with one another.

Gone were the days when

customer feedbacks, questions,

and complaints had to

be coursed through snail mail

or long telephone calls

(because chances are, you

are going to be transferred

from one department to

another). Today, one can sim-

94

95

B E S T S T O R I E S O F 2 0 1 9

ply just send a PM or private

message to the company’s

official Facebook, Twitter, or

Instagram account because

most companies offer 24/7

customer service online.

For the companies’ part, all

kinds of announcements about

new products and services no

longer have be advertised on

television, radios, or

newspaper to make sure that

they reach their target

audience. They simply have to

click a single button and voila!

Customers would take it upon

themselves to “tag” as many

persons as they can to share

the news to their social media

network.

Power and water companies,

like all other industries, can

take advantage of this

development. In fact, an

industry research found that

by 2017, 624 million

customers worldwide will use

social media to virtually talk to

utility providers.

Meanwhile, a survey

conducted by Accenture in

2012 which found that 30

percent of customers are

willing to communicate with

utility companies online is

backed by a Ventyx study that

showed that more than half

or 54 percent of respondents

believe that social networking

sites should be used by

utility companies to inform

them of power outages and

storm warnings beforehand so

that they can prepare.

96


Half of the respondents

believe that social media

should be maximized by

forging a two-way

communication with utility

providers. Aside from getting

updates through social media,

they also want to reach utility

providers to ask questions and

give feedback.

Here are some others ways

on how utilizing social media

boost energy and utilities

industry:

1. Assuring

customers that you

are taking action

Utilities are almost always

among the last to embrace

new technology. Most are not

even keeping a record of their

customers’ e-mail address and

telephone numbers. In the US,

there are still power and water

providers who do not have

smart meters so

customers have to report

outages so these can be

resolved. But because of the

challenges brought about by

natural calamities, utility

companies have learned to

step up their game

For instance, ComEd, the

largest electric utility in Illinois

realized the need for social

media when in the onset of a

storm that affected 850,000

customers, their efforts to

send out power outages and

restoration announcements

on all outlets except social

media proved to be worthless

because information posted

by other people on Twitter was

more accurate, relevant, and

on time. This prompted them

to introduce the Outage

Communications System,

which became the source of

the “single version of the truth”

every time there are cases like

this.

When Hurricane Sandy

wreaked havoc more than a

year later, not only did they

utilize social media to give out

warnings---they also used it to

update customers of the

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actions that they were taking

by uploading photos of their

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The effort earned them

coverage from media outfits

like The Wall Street Journal.

2. Educating

consumers

Social media is the fastest and

easiest way for utility

companies to reach out to

their customers. New services,

emergency contact numbers,

and places for support

services can be posted on all

social media accounts.

Beyond being a medium to

address customer problems

and complaints, it is also a

great venue for companies to

push forward causes such as

water and energy

conservation and problems

with utility use. Getting

consumers to attend seminars

that will tackle energy

efficiency has been a

challenge. Implementing

social media campaigns to

promote these activities can

be useful.

For example, posting that

majority of people in the

community have signed up for

the program will encourage

others to enroll as well. They

can also make use of

infographics and videos or

feature influential people to

talk about the importance of

attending such programs.

100

101

Social media is the

fastest and easiest

way for utility

companies to

reach out to their

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3. Listening to their

needs

Social listening tools are

important so that companies

would know what their

customers are interested

about or what they think

about the services. Using this

tool will make them one step

ahead of their customers and

quickly come up with possible

solutions to their problems or

concerns.

Monitoring social media trends

will help companies come up

with personalized computer

experiences and be more responsive

to their needs.

This also brings to the table

the need for effective social

media and PR strategies to

handle customer feedback

that easily go viral and tarnish

the company’s reputation.

While doing this, it should not

be forgotten that being

virtually present is not enough

because it will not resolve the

real issues that triggered them

to reach to you online in the

first place.

-end-

106

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solutions

108

C O Monitoring V E R S T O R Ysocial

media trends will

help companies

come up with

personalized

computer

experiences and be

more responsive to

their needs.

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How Blockchain is

Transforming the Utility

Sector

Blockchain is now changing the course of power and

water providers

You may have heard of

bitcoins here and there. You

might even have at least one

colleague who trades bitcoins

regularly. But the power

behind such delicate

cryptocurrency lies in the

potent technology that is

blockchain.

A promising feature of

blockchain includes a joint

record book that is distributed

to hundreds, if not thousands,

of computers worldwide

connected in a peer-to-peer

network. Every transaction

must all be agreed upon by

each and every computer for

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B E S T S T O R I E S O F 2 0 1 9

it to be recorded in the book.

Falsification of records is

impossible since one cannot

simply change all the contents

of hundreds of copies of the

book across the globe.

Digital frauds and cyberattacks,

which are widespread

issues in any industry utilizing

the internet, are very much

prevented with a simple

integration of blockchain. The

network’s resiliency is

heightened and all data are

placed in safe hands. Given

this very fact, blockchain is

considered a lot more reliable

than any other technology in

the market to date.

Another plus in using

blockchain technology is the

exclusion of the middleman

that controls the flow of

transactions. The technology

also allows people to identify

the source and owner of a

particular digital value despite

the number of duplicates it

has. Its digital ledger can

contain nearly anything of use

from logistic manifests to land

titles and loans. The possible

applications of this technology

are endless.

114


Blockchain’s purposes

undoubtedly exceed above

and beyond cryptotrading.

One neat example of this is

streamed music that is much

popular nowadays. While

traditional music streaming

allows users to buy an artist’s

song through a content

provider, blockchain offers a

more straightforward

approach. Any artist can simply

upload their music in the

blockchain network, no more

copyrights and contracts with

content providers, and

everyone can browse through

the songs anytime, anywhere.

Any user who wants to buy the

music can pay the artist

directly and the payment will

just be recorded in the book,

giving the artist 100% of the

revenue collected. This does,

115

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in fact, removes the extra

expense of hiring a middleman

to get a lot of coverage.

Blockchain can provide this

and more.

With its immense security

features and very reliable

record of transactions, it is not

surprising how appropriate this

technology is when it comes to

utility companies. Since utility

corporations are beginning to

adopt smart and autonomous

systems into their operations,

integrating blockchain

technology into the equation

will undoubtedly make the

system easier and more

cost-effective. Blockchain can

be a means of securely and

conveniently monetizing

transactions which can be

a tedious job for traditional

bookkeeping and

documentation. The

automated system only needs

to transact with another

automated device, agree on

the changes to be written in

the book, and record the

transaction altogether.

From meter reading

registrations to wholesale and

even retail energy trading,

blockchain expands to

support bigger and safely

secured piles of data. Even

technology services providers

such as Wipro are exploring

the possible applications

blockchain has to offer. As

mentioned by Krishna Ram,

Wipro’s general manager for

the utility digital products and

innovation practice,

blockchain technology is

particularly helpful in the utility

sector in attaining a single and

mutual record of the data

collected in the network. With

the consistency this technol-

119

120

A promising

feature of

blockchain

includes a joint

record book that

is distributed

to hundreds, if

not thousands,

of computers

worldwide

connected in a

peer-to-peer

network.

121

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ogy provides, any changes in

the record are made by the

collective effort of all of the

members of the network, and

not only a single entity.

Ravindra Balija, Wipro’s

general manager of digital

architecture and technologies

for utilities, agrees with this

saying that blockchain gives

more real-time transactions,

making the generation and

billing of power almost

immediately. The operation

does not call for waiting for

the data and consuming time

in reconciling and validating it

since the communications are

done in real time.

One well-known example of

incorporated blockchain in

utilities is the Brooklyn

microgrid. The project greatly

demonstrates how this

technology can change the

name of the game. Buying and

selling locally produced

rooftop solar panels from

anyone in the community has

been an ease for both the

customers and the business

owners.

124

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126

C O V E R S T O R Y

Another great illustration of

blockchain was exhibited by

BlockCharge developed by

RWE and Slock.it. Basically

an electric vehicle (EV),

BlockCharge offers users

convenience in automatically

charging their vehicles in any

charging station connected

to the network and billing

the payment autonomously

through a blockchain-based

method. This does not need

any middleman to accept and

confirm the payment. The

network itself secures the

transaction.

Supplier switching, which

usually takes up to 21 days

with the conventional

method in the UK, can also

be done within a few hours

with blockchain. The tedious

data transfer and coordination

from one supplier to the next

can be more convenient and

faster with blockchain. Nearly

all internal processes are more

efficiently done with

blockchain.

-end-

127

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Have more time with automatic systems helping you in your daily routine.

Nowadays, it’s difficult for

workers to keep tabs on their

tasks, equipment, and how

efficient the standard

procedures can be. There is

constant requirement, atop all

the responsibilities of a member

of the workforce, to meet

the standards of any industry.

It is easier said than done,

as action speaks louder than

words. More so, for those in

the power and utility

industry—a complex institution

in need of consistency in

management, communication,

and the sharing and storage of

outputs. It’s a mountain the

power and utilities must face,

but one that can be climbed

with great concentration and a

little bit of help.

The U.S. Environmental

Protection Agency (EPA)

established a series of rules

and regulations with the goal

of cutting carbon pollution

130

131

B E S T S T O R I E S O F 2 0 1 9

from electric-driven power

plants by 30%. Ideally, these

rule sets should help EPA

achieve their goals more than

a decade from now, in the year

2030.

This decision by EPA acts a

sort of modulator of carbon

pollution from power plants, as

well as a stepping stone

towards how we improve the

production and usage of

electrical power. It also aims to

buttress the adverse

effects of climate change in our

planet and act as the United

States’ supplier of dependable,

cost-efficient energy.

The application of these new

rules have resulted in

significant disruption in the

power and utilities industry,

whose members have also

armed themselves with

modern, state-of-the-art

technologies. In fact, research

from PricewaterhouseCoopers

discovered that power and

utilities corporations expect

medium to high amounts of

home market disruption come

the next year.

In spite of the ever-altering

landscape for the power and

utilities industry, there are

multiple ways for them to

adjust.

One way is by using workflow

automation software. Workflow

automation is the workforce’s

solution to wasted time,

inefficient office protocols and

132

processes that need a bit of

tweaking, and career-based

clutter. This type of software is

also capable of consolidating

protocols across different

locations such that all the

workers are aligned, steel the

relationships with clients and

customers, and provide

innovative processes for a

variety of worker-types.

Workflow automation software

provides a more simplistic,

streamlined, and connectable

way of organizing the tasks of

a powers and utilities jobber.

Tasks that require little to no

effort are swiftly taken care of

by largely automatic

equipment and, due to this,

workflows are able to cleft

free-times in employee

schedules so they can be

even more productive. In

addition, workflow automation

technologies are masters of

manual—they mitigate,

perhaps to the point of

perfection, whatever errors

only humans can make. This

mitigation of human error is,

without a doubt, beneficial

to the more forward thinking

jobber.

Be it helping employees finish

their on-boarding sessions and

training regiments on the dot,

or documentation of reports

are readied and done,

workflow automation

technology aims to be a

beacon of aid for all its users.

133

134

With this software, heavy

burdens are alleviated from

these worker’s shoulders.

In the water industry,

specifically those in the

industry of cleaning and

managing wastewater,

workflow automation is utilized

to its full extent.

One such example is an

ambitious wastewater

treatment initiative along the

Sussex Coast in the

United Kingdom. Costing

about £300 million, Southern

Water’s largest capital project

and environmental

improvement plan consists of

wastewater treatment works

and a sludge recycling centre,

a pair of pumping stations, a

sewer tunnel that stretches for

about 6.9 miles, and a

mile-long marine outflow. This

was done by workers who

were religious about allowing

the workflow automation

system guide them in their

daily battles, culminating in

a beautiful and efficient way

water is used and discharged

overall.

Another ingenuous utilization

of workflow automation

software in the water

industry is in the ability of

inverters to automatically

135

136

Workflow

automation is the

workforce’s

solution to wasted

time

137

B E S T S T O R I E S O F 2 0 1 9

conduct a self-diagnosis and

transfer this data digitally to

the technical department. Data

is collected, transmitted, reviewed,

and acted upon all in

real time, through the efficacy

of workflow automation systems.

Automatic inverter drives

are also one of the primary

tools in cementing success for

the water industry.

Such inverters can even be

programmed to tailor-fit basic

operations to address a

myriad of situations. The latest

inverters have routines that are

further modelled to see and

categorize these situations

nigh perfectly. These inverters

are capable of deciding when

pipe-blockages can be

overcome, how and when they

can be resolved, and when

severe drops or rises in water

pressure necessitate a

shut-down.

For organizations in the

water, power and utilities, and

other industries, automation

is a logical next-step for forward-thinkers.

With the

promises of improved

efficiency and flexibility,

streamlining protocols across

different locations, and creating

diamantine customer-client

relations being kept by the

workflow automation systems,

workers across all

departments of an industry

could further consolidate

themselves and hone their

skills to accomplish bigger,

more daunting, more

demanding tasks.

-end-

138

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Workflow

automation

software provides

a more simplistic,

streamlined, and

connectable way

of organizing the

tasks of a powers

and utilities

jobber

141

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143

144

Power utility companies can

participate on consumers’

demand response programs,

helping to reduce power

demands on their local utilities

and save money in the

process.

Social discourse plays a significant

role in developing joint

strategies by the social

partners to improve utility

services with the common goal

of extending access to

services to all communities,

enhancing efficiency of

delivery and reviewing tariffs

and other sources of income

collection.

145

B E S T S T O R I E S O F 2 0 1 9

Crucial Matters on Utility

Industries

One of the key issues in the

utility industries is the need to

respect international

conventions protecting

freedom of association,

collective bargaining and to

avoid breakdowns in the

provision of utilities where

possible. Water utilities are

under tremendous pressure

to efficiently and economically

manage the precious resource

of water. The same holds true

for electric power utilities as

they struggle to meet

increasing demands for power

while at the same time being

strapped by government regulations

affecting the ability to

create new generation

capacity. Increasing

“reutilization” will open more

consumer-utility relationships

in the areas of real time billing

and mobile payments, digital

experiences, energy efficiency

audits and home energy

management.

Power utilities will be taken up

by clients’ demands for

flexible choices in their usage

of power with smart grids and

meters. Operational systems

are integrated to transform

customer touch points in the

areas of payments and

communication.

Social media may also play a

major role in customer

support, proactive

communication and preventive

alerts. Integrated customer

relationship management

solutions will provide a veer of

information about the

consumers that can be used

to offer personalized services.

146


Utilities as Natural

Monopolies

Utilities are often labeled by

economists and technologists

as being natural monopolies.

There is usually little difference

in the product they offer.

Electricity from one supplier is

little different than electricity

from another supplier, so there

is little opportunity to differentiate

products and develop

brand loyalty. For these

reasons utility industries often

function as monopolies in their

service areas.

Power supply is an enormous

industry. It is also an industry

that would still be

recognizable to utility

executives from a century ago.

Delivery of electricity, natural

gas and water will remain part

of the future but what changes

is that future entail for utility

companies themselves.

Robotics and advanced

technologies minimize

manual intervention and

optimize headcount. Asset

firm owners, producers and

consumers are able to price

and trade energy among

themselves in decentralized

markets through a transitive

energy system generation

which allows energy agents to

buy and sell based on market

value without causing

interruptions to the grid.

147

How Utility Industries

Respond to Client Needs

Demand response is one of

the industries’ strategies to

retort clients’ demands over

the years. According to

Cooney, utilities may also find

themselves being approached

by aggregators to participate

in demand response

programs.

Demand response is a program

that allows utilities or

aggregators to alert industrial,

commercial or residential customers

that energy demand is

reaching peak levels, so that

these clients can shut down or

reduce usage of non-critical

equipment.

In many cases, novel

resources are enabled by

increasingly affordable and

ubiquitous information and

communication technologies

and by the growing

digitalization of power

systems. Companies

increasingly move away from

the commodity based model

148

to innovative pricing models

for alternative energy

generation sources, energy

storage and monitoring, and

data analytics. These are

possible through mergers,

acquisitions and partnerships.

They also explore asset light

business models that focus on

product and service volumes

to create revenues and profits.

The utility industries are

digitally enabled shared

services organization that will

provide fully automated and

integrated corporate services,

predictive analytics and

forecasting. And regardless of

the time frame, the utility

industries continue to be

guided by its central mission:

to provide customers with

secure, resilient and

environmentally responsible

electricity.

149

150

Power supply is

an enormous

industry. It is

also an industry

that would still

be recognizable

to utility

executives from

a century ago.

151

C O V E R S T O R Y

How Technology Affect the

Future of Utility Industries

Technologies decentralize

coordination between parties

through distributed

optimization and control.

Electric and utility companies

are poised at exciting

opportunities and in the next

few years will see the industry

rapidly adapt to innovative

business models and

technologies. They create new

revenue streams and leverage

the power of data to create a

cognitive enterprise. They

innovate operating models

and customer experiences

and deploy effective cyber

threat security solutions.

Utility industries partnering

with domain, technology and

process experts will

develop the required strategy

152


and roadmaps for innovative

growth. Utility benefits are not

limited to increased

customers’ demand: A

burgeoning technology can

balance the grid, integrate

renewables and improve

power quality, while potentially

enhancing customer

engagement. It is not certain

that the most innovative work

being done is central to the

existing utility business model.

For some of the most

innovative work currently

underway, there might not be a

clear role for utility companies

themselves, now or in the

future.

-end-

153

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The industrial control systems

(ICS), the systems

responsible for managing

industrial automation such as

water treatment plants,

power plants, wastewater

plants, and even oil and gas

plants, has greatly evolved

over the course of the decade

thanks to the advancement of

the internet and its wireless

capabilities.

Although this has led to higher

efficiency and speed, it also

became more vulnerable to

unwanted attacks from hackers

and viruses. According to

one of the top security firms

across the globe, Positive

Technologies, their

researchers could gain

access to 73% of industrial

organizations, eventually

gaining a hold of ICS

equipment to play around with.

Smart hackers have taken

advantage of this fact and

used this vulnerability to

access and penetrate

insecure systems. Some of

these notable hacks involving

the power and water industry

are mentioned below.

156

157

B E S T S T O R I E S O F 2 0 1 9

Hacking Incidents over the Years

Hacking of an

Electric Company

Not long ago, a hacker tapped

into the telephone-based

outage reporting system of the

Ozarks Electric Cooperative

and changed the voice

greeting to “All of Ozarks

Electric’s employees have

gone home. Call someone who

cares.”

Although considered as a

minor incident, this historical

telephone hacking became a

wakeup call for the

organization to reinforce its

security and review their

guidelines. If the hacker can

penetrate their telephone

system, then it was possible to

do more than that. The

company then worked on

integrating a two-tiered

password security into their

operations.

158


Infiltrating

Nuclear Plant

Network

A plant personnel at

Davis-Besse nuclear power

plant in Ohio firmly believed

their network was safe as it

has a firewall. But when a

Slammer worm got into their

systems and disabled a safety

monitoring system for about

five hours, the company was

forced to maintain and

improve their malware

detection measures and install

intrusion detection sensors in

their critical system networks.

The main reason behind this

vulnerability was that the staff

at the plant wasn’t able to

install patches for their server

to counterattack the Slammer

worm. They weren’t aware of

any patches even though the

patch has been out for about

six months.

159

160

Stealing

Information

from the

National

Nuclear Security

Administration

Nearly 1,500 personal

information was taken from the

National Nuclear Security

Administration (NNSA) of the

U.S. Department of Energy’s

(DOE) when someone hacked

their system in September

2005.

The data belongs to

employees and contractors

and included their name,

Social security number, birth

date, and more. Although the

incident was discovered at that

time, higher officials were only

informed in June 2006.

161

162

Most

manufacturers

and companies

are not too

eager to make

any changes to

their system as

they are worried

it might cause

unnecessary

downtime that

their customers

would not take

so lightly.

163

B E S T S T O R I E S O F 2 0 1 9

Penetrating a

Water Utility

Company

hackers. Most manufacturers

and companies are not too

eager to make any changes to

their system as they are

worried it might cause

unnecessary downtime that

their customers would not take

so lightly.

Verizon Security Systems

reported a data breach in the

control system of a huge water

utility service with millions of

consumers back in 2016. The

hackers were able to alter the

computers managing the

water chemicals of the plant

that makes water safe to drink.

The investigators found out

that the cause of the breach

was quite common among

these services — outdated

cybersecurity protocols. Eddie

Habibi, CEO of PAS, a

Houston-based ICS security

firm, emphasized how control

systems can create havoc in

the infrastructure of the

company.

Such incidents could have

been prevented if the

organizations were not afraid

to upgrade their system to

counterattack these high-tech

This then led to outdated

systems which were not able

to keep up with the

technological trend, making

them too easy a target for the

malicious hackers. Deloitte

and the Manufacturers

Alliance for Productivity and

Innovation once reported that

about one-third of

manufacturers do not even

conduct cyber risk

assessments, making their

systems fail in no time.

What makes the situation worst

is when the industrial systems

are connected to office

systems and computers,

allowing hackers to penetrate

not only the office processes

but also the technical

processes. This

compromises the system

altogether and makes

information messed up,

eventually leading to a

complete stop of operation.

Experts suggest isolating the

office system from the

machinery. Human errors

also account for some of the

vulnerabilities in the system,

which is why continuous

maintenance and

improvement is always a

must in the plant.

164

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168

With humanity’s high

consumption of energy yearly,

the utility industry has been

keeping up with such an

increasing demand.

According to the International

Energy Agency, it is expected

to increase by 37% by the year

2040 dramatically.

Power providers and utilities

hoping to use IoT advances to

drive inward and outside

advantages will make

progress as they create

programs that urge their

clients to partake.

169

B E S T S T O R I E S O F 2 0 1 9

How IoT Benefits Consumers

In 2020, there is a forecast

that the number of gadgets

connected to the internet may

reach about 50 billion. What

does this have to do with

energy consumption?

Eventually, the connection of

these devices relies on the

utility industry.

The Internet of Things is

making sure that the utility

companies are getting help in

finding solutions to this

progressing demand. With

such an opportunity, these

companies can create a way

to engage with its consumers

in educating the communities,

promote development in the

local economy and moreover,

to better management of

utilities - both energy and

water.

With the help of IoT- from its

software networks to its

computing power, it will benefit

the power and water industry

in so many ways. Advanced

communication is made

possible through in-field

processing power, which

provides high-resolution data

processing. The adaptive

communication technology of

today’s utilities combines

power line carrier, Wi-Fi, and

RF mesh, which enables

continuous communication.

On the other hand, smart field

devices help with locational

awareness, which may even

have multilingual capabilities.

170


Smart metering and

progressed metering

foundation are the initial

phases in this advancement,

creating a close ongoing

estimation of intensity use and

dependability measurements

in the conveyance matrix.

These frameworks

empower more noteworthy

gauging abilities, in this

manner driving down

expenses of age through

progressively productive

booking and unwavering

quality in the network, just as

empowering clients to predict

spending examples and better

arrangement for their vitality

utilization after some time.

All these make it a lot easier

for both the companies or

utility providers and

consumers. Data gathering

is more precise and can be

accessed in real-time. With the

aid of these advanced

devices, results are more

accurate, and the marginal of

error is lessened. It can even

help workers in the industry

since their job is now easier

and quicker.

171

172

Using IoT for

Power

Management

IoT has introduced its top

device - smart meters to utility

companies which have by far

lifted so much pressure on the

demand for energy. Smart

meters are connected to a

smart energy grid. Then, these

devices are attached to

facilities. With such a

connection, utility companies

can oversee the energy flow

within its facilities.

Utilities use sensors

associated with their

framework to gauge asset

execution and improve

condition-based support

schedules. Stream rates,

temperatures, and voltage

information are accumulated

utilizing correspondences

systems to pinpoint issues and

figure potential problems

dependent on an investigation.

Keen structures can control

light and temperature

continuously for most extreme

solace and effectiveness

utilizing interconnected

sensors and building control

frameworks. For indoor

agribusiness explicitly, LED

lighting is regularly used to

drastically decrease costs

while keeping up full-range

necessities and offering

exactness authority over

photoperiods and

temperature.

173

174

smart water

sensors have

been introduced

to consumers

for them to be

able to track

their water

consumption,

quality,

pressure, and

temperature,

among others.

175

B E S T S T O R I E S O F 2 0 1 9

Using IoT for Water Management

Apart from the devices

mentioned above, IoT has also

made sure to be of help in

more ways possible,

particularly - water, oil, and

even gas.

In terms of water

management, smart water

sensors have been introduced

to consumers for them to be

able to track their water

consumption, quality,

pressure, and temperature,

among others.

Exact water system

frameworks with IoT sensors,

including stream and

subsurface techniques,

incredibly diminish water

utilization and can coordinate

with utility interest reaction

frameworks. Request reaction

projects help lessen

pinnacle request during times

of electrical supply limitation

in the network. Water system

frameworks regularly use huge

electric siphons that can be

controlled remotely to react

to utility needs and can help

in territorial electric network

unwavering quality.

We’ve just entered the IoT age.

Opening an incentive from

these innovations requires

more than visually impaired

interests in innovation. Those

associations destined to pull

in front of their rivals will be the

ones that emphasis on

security, execution and

benchmarks usage to drive

achievement, just as get their

clients on board early.

176

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179

The potential uses of

augmented and virtual

realities in the power and

water industries are already

foreseen as a big leap for the

utility industry. The technology

is predicted to be of significant

use in performing field work,

inspecting the equipment,

and training new personnel.

180

181

B E S T S T O R I E S O F 2 0 1 9

What is Augmented Reality and

Virtual Reality

Augmented Reality, most

commonly referred to as AR,

is a tool used in presenting

computer-generated data

overlaid on the physical,

real-world. The generated

data can either be sound,

graphics, GPS data, video,

or a combination of all.

computer-simulated reality

where one can interact with

the items inside the imaginary

world. This type of technology

is already being used in

modern-day gaming systems.

Virtual Reality, on the other

hand, is the technology which

places the user inside a

182

C O V E R S T O R Y

Advantages

Better

Performance

with Less Cost

Although the technology is not

out for commercial use yet,

there are already many

players entering the

marketplace. It may not be

pretty apparent, but virtual and

augmented realities are a big

hit in the industry,

attracting more and more

startups and companies to

invest in its development and

eventually decreasing the cost

of the products.

Fast Data

Transfer

Data is a major player in the

utility industry, mainly because

the analysis of the collected

data can significantly impact

decisions and flow of the

overall system. But this can

only be useful and beneficial

when the right data is

delivered to the right person at

the right time with the right

presentation. Integrating

Augmented Reality into the

equation can provide a fast

and superb way of transferring

and presenting data, all while

preserving the accuracy of the

collected data.

183

184

Efficient

Communication

and Reporting

Using VR in the field for faster

communication is among the

top reasons why the

deployment of this

technology is a must. A

worker on the site, especially

one that is inexperienced and

not knowledgeable on the

task, will not be restricted to

describing the technicalities

and failure of the equipment

through phone conversations

and photos alone.

Instead, the supervisor in the

office can see the actual site

himself through virtual reality

and give accurate diagnosis

and decisions. The AR will

also overlay the details and

specifications of said

equipment, making the

ordering of parts faster and

more reliable.

Safer Field Work

for Employees

With the use of AR and VR

in the field, employee

safety can be ensured since

the data from the big assets

and equipment are displayed

in the most intuitive manner

possible. There are also

additional data, such as

invisible gas and leaks, which

will be useful in alerting the

workers of potential trouble

and problems.

185

186

AR, is a tool used

in presenting

computergenerated

data

overlaid on the

physical,

real-world.

The generated

data can either

be sound,

graphics, GPS

data, video, or a

combination of

all.

187

Veolia Water Solutions & Technologies

Australia and New Zealand

Creating Water Solutions

Veolia Water Solutions & Technologies is a world

leader in Design & Build of water and wastewater

treatment plants, focusing on reuse & desalination.

We provide Design & Build capabilities, custom &

standard skid systems, Equipment Supply, Mobile

Plants, Hydrex® Specialty Water Chemicals, as well

as Maintenance & Service agreements.

We offer advanced technologies and processes,

including Membrane Filtration, Reverse Osmosis,

Actiflo® Clarification, Discfilters, Neosep® Membrane

Bioreactors, and Moving Bed Biofilm Reactors.

We create water solutions for drinking water,

industrial process water and wastewater aimed

at municipal, commercial & industrial customers

(Oil & Gas, Power, Mining, Food & Beverage and

Pharmaceuticals).

Sydney

Unit 2, 5 Stanton Road

Seven Hills NSW 2147

Ph: + 61 2 8824 0200

Fax: + 61 2 8824 0201

Melbourne

341 Fitzgerald Road

Derrimut VIC 3030

Ph: +61 3 9369 1555

Fax: +61 3 9369 5054

Perth

124 Kewdale Road

Kewdale WA 6105

Ph: + 61 8 9449 1700

Fax: + 61 8 9353 4689

Brisbane

5/26 Navigator Place

Hendra QLD 4011

Ph: +61 7 3268 5990

Fax: +61 7 3268 5993

Adelaide

500 Churchill Road

Kilburn SA 5084

Ph: +61 8 8359 6722

Fax: +61 8 8359 6733

Darwin

13 Beaton Road

Berrimah NT 0828

Ph: +61 8 8947 8931

Fax: +61 8 8947 8957

New Zealand

Lvl 3, 149-155 Parnell Road,

Parnell, New Zealand 1052

Ph: + 64 9 354 4174

Fax: + 64 9 354 4175

nzsales@veoliawater.com

www.veoliawaterst.co.nz

The Future of AR in the

Utility Industry

In the near future, workers in

the power and water industries

will be able to work more

efficiently using Oculus

headset or Google Glass.

With just one press of a virtual

button, they can be able to

repair leaking substation

transformers and pinpoint

areas with power outages.

Although this vision is still in

the works, it is no surprise

that populating these video

game-like interfaces can be

of significant help to the utility

processes, especially in the

safety department. One such

visualization and analytics

software startup, the

Space-Time Insight, recently

188

held a demo in San Diego,

California, where people are

taken on a virtual tour around

their substation which features

actual data from several utility

companies in the state such as

San Diego Gas & Electric and

Southern California Edison.

The demo included special

goggles needed to see the

virtual world and all of its data.

One can see the leaks of

poisonous sulfur hexafluoride

gas from the circuit breakers,

which the human eyes

cannot see in the real world,

and the low level of insulation

oil of the transformers, which

is also invisible to the naked

eye. A data chart of both types

Veolia Water Solutions & Technologies Australia

Level 4, Bay Centre, 65 Pirrama Road

Pyrmont NSW 2009 – Australia

Ph. + 61 2 8572 0400 / Fax + 61 2 8572 0410

systems@veoliawater.com

www.veoliawaterst.com.au

of equipment are displayed to

the user, and they are given

the option to dispatch a crew

to repair the troubled machine.

On top of that, some

companies are already

working on making the

equipment like transformers

and high-voltage apparatus

“smart” in the future. They

plan on connecting hair-like

fiber optics to these devices to

collect real-time data such as

strain and temperature.

Veolia International Chemical Competence Centres

Australia-New Zealand Veolia chemicals manufacturing facility

-end-

Specialty Water Chemicals for Optimum Plant Performance - August 2009 © Veolia Water Solutions & Technologies, 2009. All rights reserved.

Specialty Water Chemicals for

Optimum Plant Performance

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190

Lined Pipe Products - LINERGRIP

191

Robots, developed to

perform various human

functions in a more

precise and faster manner,

are now becoming a

significant contributor to our

everyday lives. Since the

replacement of hand-built car

by robotic assembly lines,

robots have slowly made their

way into the various sectors of

the industry, and the utility

sector is no exception.

In fact, the global revenue for

all robotics, including drones,

to be used in the transmission

and distribution segments, is

predicted to reach about

$13.2 billion by 2026. With

manufacturers gearing towards

the production of

Robotics Process Automation

(RPA) bots, the applications of

these machines are

becoming larger and wider by

the minute. This type of robot

is capable of mimicking how a

human would interact with an

application with the same User

Interface (UI).

With this in consideration, the

power and water industry is

now researching more ways

to incorporate these machines

into their systems. The major

applications of robots in the

utility industry are identified

below.

192

193

B E S T S T O R I E S O F 2 0 1 9

Possible Applications of Robots in the Industry

In finance and accounting

RPA bots are expected to be

of significant use in the

primary business process,

some of which are the

payment processing, invoice

processing, travel and

expenses accounting,

reporting, and even asset

accounting. One successful

integration of this system is

from a US investor-owned

utility.

The RPA bots were deployed

to manage the billing

processes for one of their

primary commercial and

industrial customer. With human

employees, the

process would require 17 new

employees on board, but with

the utilization of the RPA bots,

the employees were reduced

to two, thus cutting down on

operational expenses as well.

In human resources

With automation in the human

resources sector, robots can

take over repetitive tasks such

as training and development,

new hire and induction,

recruitment requisition, and

leave and payroll processes,

to name a few.

In operational processes

An investor-owned water utility

took the risk and implemented

a workflow automation

system for customer

information system (CIS)

updates. The automation

system was related to taking

the customer service orders,

and within a short period, the

system already improved their

service orders from 6% to a

whopping 50%. If the

process were done with

human employees, it would

require three to five full-time

workers to do the entire job.

With the integration of

automation, the water utility

194


has significantly cut down on

operational costs as well.

In the audit function

Bots have also proved to be

useful in the audit function.

One such US utility company

developed an employee data

protection audit bot that they

now use to evaluate the

controls protecting their

employees’ data and to ensure

that Personally Identifiable

Information and Protected

Health Information are free

from scrutiny and misuse.

The bot improved the

company’s audit processes,

resulting to compliance with

different utility policies,

procedures, and regulations,

some of which are the US

Privacy Act, HIPPA, and

Identity Theft Prevention Act,

to name a few. The bot has

since been enhanced and is

now on a fully functional

version which can run against

a wide variety of file types like

excel and word.

In the field

On the ground

Equipping robots with visual

and infrared thermal imagery

sensors, humans no longer

need to be present at

transmission substations to

do the repairs and

maintenance. Robots can

seamlessly follow their preprogrammed

paths and in-

195

196

Equipping

robots with

visual and

infrared

thermal

imagery

sensors,

humans no

longer need to

be present at

transmission

substations to

do the repairs

and

maintenance.

197

spect substation assets for

faults, leaks, and any other

hazards. They are also loaded

with programs capable

of identifying high-risk asset

characteristics so they can

easily tag images of faulty

assets. These images will then

be presented to the utility

engineer for verification

before maintenance personnel

is deployed to the field.

On the line

Robots can also be

dispatched to a transmission

line pole where they will do a

routine inspection. The robots

can draw their power from the

energized line. Once settled,

the robot then travels along

the route to collect visual

and infrared images of the

line assets, particularly the

ole-mounted hardware and

insulators.

In the air

Drones are particularly handy

in getting a live video stream

of the transmission tower and

lines at a bird’s eye view. While

its primary purpose is to

record its entire flight over the

transmission lines, it can also

be set to inspect the lines and

capture close-up shots of line

assets.

-end-

199

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