umuvunyi magazine special 2010 - Office of the Ombudsman

More documents

Recommendations

Info

Urwego rw’Umuvunyi TURWANYE AKARENGANE Kwegera abaturage bibafasha gukemurirwa ibibazo byabo mu buryo bworoshye Mu kwezi kwa Nyakanga 2010, Urwego rw’Umuvunyi rwahinduye uburyo rwakiragamo ibibazo by’abaturage; aho kuzana ibibazo byabo i Kigali ku biro by’Urwego, abakozi b’Urwego rw’Umuvunyi babasanga mu Turere batuyemo. Byagaragaye ko kugera ku cyicaro cy’Urwego rw’Umuvunyi bigora abaturage mu buryo KAJANGWE Joseph, Umukozi w’Urwego rw’Umuvunyi yakira ibibazo by’abaturage bo mu Karere ka Ngoma butandukanye: amafaranga menshi atangwa mu ngendo, imvune z’ingendo, impanuka za hato na hato. Byabaye ngombwa ko Urwego rw’Umuvunyi ruhindura uburyo bwo kwakira ibibazo by’akarengane. Aho kugira ngo baze i Kigali, abakozi b’Urwego rw’Umuvunyi babasanga mu Turere aho batuye. Iyi gahunda iba buri kwezi. HABIMANA Jean Pierre ya buri munsi. Igihe cyo gukora kiziyongera n’amafaranga y’ingendo agabanuke, ibi bizatuma imibereho yabo irushaho kuba myiza. Kuva muri Nyakanga 2009 kugera muri Kamena 2010, hakiriwe ibibazo 5386. Icyagaragaye aho gahunda yo kwegera abaturage iwabo mu Turere itangiriye ni uko ibibazo byakiriwe byiyongereye. Mu gihe cy’amezi atatu ( Nyakanga, Kanama na Nzeli 2010) hakiriwe ibibazo 2152 byashyikirijwe Urwego rw’Umuvunyi mu nyandiko cyangwa muri gahunda yo kwegera abaturage. Impamvu ibibazo byiyongereye ni uko abaturage begerewe, bakabasha kuvugira ibibazo byabo hafi. Hari ababaga bifuza kugeza ibibazo byabo ku Rwego rw’Umuvunyi bakabuzwa n’uko bitaborohera (batabashije gukora ingendo ndende, nta mafaranga y’ingendo) kugera aho bakiriraga ibibazo ku biro i Kigali. Indi mpamvu ni uko abaturage bamenye kandi bakumva neza inshingano n’imikorere y’Urwego rw’Umuvunyi. Ikindi ni uko uburyo bwo kugeza ubutumwa/amakuru ku baturage bwagiye bworoshywa hagakoreshwa uburyo bwinshi butandukanye harimo guhamagara telefoni itishyuzwa, kohereza ubutumwa bugufi kuri telefoni, gukoresha ikoranabuhanga rya ‘emails’ ndetse no kwandika amabaruwa byari bisanzwe. 10 Iyi gahunda ni nziza kubera ko abaturage bazajya bakemurirwa ibibazo bijyanye n’akarengane hafi yabo. Igihe bakoreshaga baza ku biro by’Urwego rw’Umuvunyi bazagikoresha mu mirimo yabo Spécial -Ukuboza 2010 Mu bibazo byavuzwe hejuru, ibabazo 1072 byakiriwe mu nyandiko ku biro by’Urwego rw’Umuvunyi, ku buryo bukurikira hakurikijwe Intara: Telefoni itishyuzwa199
TURWANYE AKARENGANE Urwego rw’Umuvunyi Intara y’Iburasirazuba : 146 Intara y’Iburengerazuba : 139 Intara y’Amajyaruguru : 126 Intara y’Amajyepfo : 171 Umujyi wa Kigali : 490 Ibi bibazo byakiriwe mu nyandiko byarakurikiranywe ariko imibare igaragaza ibyakemutse n’ibigikurikiranwa ubwo twateguraga iyi nyandiko yari ikegeranywa. Ibibazo 1080 ni ibyakiriwe n’abakozi b’Urwego Imbonerahamwe ikurikira iragaragaza mu buryo burambuye ibibazo byakiriwe muri buri Ntara n’abakozi b’Urwego rw’Umuvunyi: Tubabwire ko mu bibazo byakiriwe, hari higanjemo ibibazo bijyanye n’ibibanza mu mijyi, ibijyanye n’isaranganya ry’ubutaka, ibijyanye n’amakimbirane mu miryango ashingiye ku izungura, iby’inkiko gacaca, ibijyanye n’ibyo Leta,Uturere tugomba kwishyura abaturage n’ ibijyanye no kurangirizwa imanza. Twibutse ko iyi gahunda yo kwegera abaturage ku Turere iwabo, kwakira no gukemura ibibazo ibaho buri kwezi. Aho igiriyeho, bigaragara ko itanga Nº INTARA/UMUJYI WA KIGALI Umubare w’ibibazo byakiriwe U m u b a r e w ’ b i b a z o byakemutse U m u b a r e w ’ i b i b a z o byohererejwe izindi nzego 1 Amajyaruguru 161 63 72 26 2 Amajyepfo 366 217 63 86 3 Iburasirazuba 201 64 110 27 4 Iburengerazuba 135 66 41 28 5 Umujyi wa Kigali 217 94 64 59 IGITERANYO 1080 504 350 226 Ibigikurikiranwa rw’Umuvunyi mu Turere twose tw’Igihugu. Muri ibi bibazo ,504 byarakemutse, 250 ntabwo byari mu bubasha bw’Urwego rw’Umuvunyi bikaba byaroherejwe ibigo bireba kugira ngo bibikemure naho 226 biracyakurikiranwa. umusaruro kuko abantu bakemurirwa ibibazo byabo hafi bityo bakabona umwanya uhagije wo gukora imirimo ibateza imbere. Menya, soma kandi somesha ikinyamakuru “UMUVUNYI MAGAZINE”.Gisohoka rimwe mu gihembwe, kigatangirwa ubuntu. Kigamije gushishikariza abaturarwanda gukumira no kurwanya akarengane na ruswa . Wagisanga ku muyoboro wa interinet w’Urwego rw’Umuvunyi: www.ombudsman.gov.rw Telefoni itishyuzwa199 Spécial -Ukuboza 2010 11
Page 1 and 2: Urwego rw’Umuvunyi Spécial -Ukub
Page 3 and 4: Ijambo ry’Ibanze Urwego rw’Umuv
Page 5 and 6: IBIKORWA BY’URWEGO RW’UMUVUNYI
Page 7 and 8: Urwego rw’Umuvunyi Umunsi Mpuzama
Page 9: TURWANYE AKARENGANE Urwego rw’Umu
Page 13 and 14: TURWANYE RUSWA Urwego rw’Umuvunyi
Page 25 and 26: IMIYOBORERE MYIZA Urwego rw’Umuvu
Page 27 and 28: IMIYOBORERE MYIZA Urwego rw’Umuvu
Page 29 and 30: Urwego rw’Umuvunyi 2011 Umwaka mw
Page 31 and 32: INKURU ISHUSHANYIJE Urwego rw’Umu

umuvunyi magazine special 2010 - Office of the Ombudsman

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?