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NSW State Priorities ICT is a key sector of the NSW economy and productivity growth will be increasingly driven by the opportunities created by technology. In 2013-14, approximately 44 per cent of government transactions were delivered through digital channels. The NSW Government State Priorities released by the Premier in September 2015, set a target of 70 per cent of government transactions to be conducted through digital channels by 2019. The work of the Digital Council and Service NSW initiatives that will deliver digital licences and personal online customer service accounts, will be key elements of this work and directly support the State Priority for better government digital services. The Strategy supports NSW Government priorities for economic growth and productivity, engagement and collaboration with community and industry partners, and delivering better outcomes through better public services. NSW is an established leader in ICT and has a vibrant ecosystem of industry, researchers, entrepreneurs and communities to support growth in the digital economy. The primary goal of the NSW Government ICT Strategy (the Strategy) is to extend how we use information and communications technology to transform government service delivery, make it easier to do business with government and build a more productive public sector. Since 2012, the approach taken to ICT investment and service delivery across NSW Government has fundamentally changed. New policy frameworks for cloud services, open government, information management, procurement, ICT skills, and ICT investment have been implemented. While this is the final update of 2012 ICT Strategy, the actions which underpin it will inform the development of a new approach to digital government. 2 <strong>DIGITAL+</strong> 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
Digital+ DIGITAL [X] INTRODUCTION Service NSW Open Government Data Sharing and Analytics Cyber Securtiy ICT Procurement ICT Investment ICT Skills and Capability Services Anytime Anywhere Community and Industry Collaboration Citizen Focused Services Better Information Sharing Financial and Performance Management Better Services Better Insights from Data Better Value ICT Investment PRIORITY INITIATIVES KEY SERVICE CAPABILITIES OUTCOMES The NSW Data Analytics Centre (DAC) will provide the mechanism for better data sharing across agencies, greater collaboration with public and private partners, and boost the data science capability of the NSW Government. The DAC will deliver better public services through: •• better use of data and analytics to support evidence-based government policy •• collaboration across government and better designed, joined-up services •• engagement with industry and research institutions, as well as the start-up community. Better use of data enables us to make the right connections with industry and assists agencies to solve problems and identify opportunities, while open data provides tools for industry to innovate. Government will use data standards for better interoperability and to improve the analytical capability of the public sector. Privacy and security concerns are paramount and the NSW Government will collaborate with other jurisdictions to effectively manage cyber security. Working closely with the ICT sector is essential for government to test its own ideas, seek expert advice, and to achieve better value for money in procurement. Government will improve organisational productivity through coordinated ICT investment, smart procurement, and by leveraging emerging technologies, cloud, and networked computing. Government will continue to engage with industry, from start-ups to global businesses, to grow the local digital economy. Smart government is made possible by people with the right skills and capabilities working in agile ICT environments. <strong>DIGITAL+</strong> 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 3
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