Annual Report 2010 - Orientation and First-Year Programs ...

OFYP Phone and Web Traffic
Call Volume
From May through the end of summer, the front desk answered 4,395
phone calls from new students, their parents, and members of the
University community. For 3 years now, we have seen the numbers of
calls coming to our front desk continue to increase. In summer 2005,
we received 4,335 calls, the summer of 2006 we received 3,762 calls,
summer of 2007 we received 3,543, but since the advent of Welcome
Week in 2008, we saw 3,920 calls for summer 2008, 4,163 calls for
summer 2009, and 4,395 this past summer.
This year we also implemented a chat feature which allowed new
students or parents the opportunity to ask a question while receiving
a live response.
Because of the cyclical nature of our programs, we expect increased
traffic during certain times of the year. We saw a large increase in the
amount of traffic to our website occur in Spring and Summer.
Website Redesign
In early 2010 OFYP launched a new website that utilized some of
the existing website navigation features and, using feedback from
usability testing and focus groups, introduced a more intuitive
information hierarchy. This improvement allows us to better
communicate with transient populations that are difficult to provide
print communication to, such as transfer and international students.
We also built in functionality that allows components such as video
and flash to be more easily incorporated throughout, and utilizing
Joomla! ® software we can now edit directly on each page without
needing to FTP files.
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