Annual Report 2010 - Orientation and First-Year Programs ...

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OFYP Phone and Web Traffic Call Volume From May through the end of summer, the front desk answered 4,395 phone calls from new students, their parents, and members of the University community. For 3 years now, we have seen the numbers of calls coming to our front desk continue to increase. In summer 2005, we received 4,335 calls, the summer of 2006 we received 3,762 calls, summer of 2007 we received 3,543, but since the advent of Welcome Week in 2008, we saw 3,920 calls for summer 2008, 4,163 calls for summer 2009, and 4,395 this past summer. This year we also implemented a chat feature which allowed new students or parents the opportunity to ask a question while receiving a live response. Because of the cyclical nature of our programs, we expect increased traffic during certain times of the year. We saw a large increase in the amount of traffic to our website occur in Spring and Summer. Website Redesign In early 2010 OFYP launched a new website that utilized some of the existing website navigation features and, using feedback from usability testing and focus groups, introduced a more intuitive information hierarchy. This improvement allows us to better communicate with transient populations that are difficult to provide print communication to, such as transfer and international students. We also built in functionality that allows components such as video and flash to be more easily incorporated throughout, and utilizing Joomla! ® software we can now edit directly on each page without needing to FTP files. 14
CALLS VISITS 4500 00 4000 00 3500 00 3000 00 2500 00 2000 00 1500 00 1000 00 500 00 0 26000 24000 22000 20000 18000 16000 14000 12000 10000 8000 6000 4000 2000 0 March 2005 April PHONE TRAFFIC OF OFYP FRONT DESK 2006 May 2007 YEAR 2008 OFYP WEBSITE WEBSIT TRAFFIC June July 2010 August September 2009 October November 2010 December CALLS VISITS 15
Page 1 and 2: Annual Report 2010
Page 3 and 4: TABLE OF CONTENTS Highlights of the
Page 5 and 6: Vision, Mission, and Core Values Vi
Page 7 and 8: Student Staff Student Program Coord
Page 9 and 10: Taylor Fischer Allison Flickinger M
Page 11 and 12: Matalyn Romenesko Christina Rosemey
Page 13 and 14: O/M (State): 44% of budget Confirma
Page 18: MyU Web Portal In our seventh year
Page 21 and 22: Students enrolling in the spring at
Page 24 and 25: Transfer Student Orientation New tr
Page 26: Transfer Student Online Orientation
Page 29 and 30: Summer Parent Attendence by College
Page 32 and 33: Graduate Student Orientation Gradua
Page 34 and 35: Welcome Week 2010 Welcome Week was
Page 36 and 37: Welcome Week 2010 Overall Key Findi
Page 38 and 39: Welcome Week 2010 100% 80% 60% 40%
Page 40 and 41: Transfer Welcome Day Transfer Welco
Page 42 and 43: First-Year Initiatives Just for Fre
Page 44 and 45: First-Year Initiatives Kick-It! The
Page 46 and 47: First-Year Conference 2011 All Univ
Page 48 and 49: First-Year Assessment Plan The firs
Page 50: 48 For more information regarding f

Annual Report 2010 - Orientation and First-Year Programs ...

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