Download - Micros

Restaurant Sessions Hotel Sessions Restaurant/Hotel Sessions
Impact of the Industry’s Best
PMS/POS Interface
With
Mike Straube - Trump Hotels
Di Davillas - MICROS
Location: Ballroom E
A unique insight into how an
operation can change when
interfacing two key systems,
OPERA PMS and MICROS POS,
and how this impacts both the
guest, operations and fi nance.
A joint presentation with a leading hotelier of luxury
hotels and resorts, teaches how “life at the hotel” was
before and after the transition to OPERA PMS and
the use of the MICROS POS Enhanced interface.
Hotel eCommerce Solutions
With
Scott Gowdish - MICROS
Location: Ballroom F
Overview and road map of
the Hospitality Commerce
Platform, current initiatives,
road map and strategy.
PCI Compliance: Are You Safe?
With
Russel Palay - PCI Security Council
Location: Baltimore/Annapolis Room
Join Russell Palay from the PCI
Security Council as he addresses:
• The latest updates to the
PCI Standards and how the
hospitality industry can
use them to proactively
protect customer account data;
• How the Council addresses the use of technologies
in payments such as point-to-point encryption and
mobile, and what it means to the hospitality industry;
• EMV and PCI DSS in relation to the hospitality industry.
Customer-Centric Ecosystem
With
Abby Brown - MICROS
Sophie Talbot - MICROS
Location: Frederick Room
MICROS will discuss how the
shift in focus from CRM to a
customer-centric ecosystem
is the key to increasing brand
loyalty and revenue growth
across the hospitality spectrum.
Internationalization Capabilities
of your OPERA Solution
With
Sophie Pommois - Kempinski
David Arland - MICROS
Location: Columbia Room
Join an international team
from MICROS and our
customer base to discuss the
internationalization values of
OPERA: variables such as language
scope, translation capabilities,
multi-currency handling and reporting, country
specifi c mode functions, taxation and more.
If you operate in China, India, Japan, Thailand, Europe and
elsewhere you may fi nd something new in this session.
Understanding Simphony
With
Tim Pincelli - MICROS
Location: Chesapeake A&B (3rd Floor)
The purpose of this session is to
provide the information you need
to be able to answer the question
“What is MICROS Simphony and
why do my restaurants, food,
beverage and retail outlets need
it?” Join us for a complete guide to understanding the
industry’s most revolutionary POS Platform. This MICROS
Simphony 101 type session will guide you through the
Simphony architecture, benefi ts, enterprise management
best practices, & deployment best practices. This session
will also cover how you can leverage your existing MICROS
enterprise solutions with Simphony POS and begin
planning for extending Simphony beyond just POS.
3:00 PM - 4:00 PM
Power Training
RES Enterprise Management Tools
With
Susan Olivier - MICROS
Location: Ballroom C
Learn how this powerful
Confi guration Management
tool can help your Enterprise
execute consistency in menu
item availability, pricing,
screen design and more, while
allowing you the fl exibility to increase promotions
throughout your chain or for a single store.
Allow store personnel to focus on operations while
bringing centralized control to the Corporate offi ce.
Navigate the MICROS Users Conference at webapps.micros.com/mucmobile.
Conference Co Schedule
Power Training
Conversational Ordering
With
Kris Riley - MICROS
Location: Ballroom D
Learn why Conversational Ordering
is important and go through
quick programming notes on
setup and required condiments
with Conversational Ordering.
Power Training
Table Management with Online
Reservations using RES
With
Brian Burger - MICROS
Location: Ballroom E
An overview of RES Table
Management functionality. Feature
overview will include waitlist
management, reservations, table
assignment, touchscreen layout,
and other common features.
Power Training
OPERA Web Services
With
Kuldipak Rawat - MICROS
Location: Ballroom F
This will be a hands-on discussion
looking at the schemas and
discussing best practices on
implementing new features.
When you leave you will
have a good understanding
of how we maintain backward compatibility and
ensure stability in the OWS infrastructure.
Power Training
Simphony EMC
With
Nick Low - MICROS
Location: Baltimore/Annapolis Room
Come and see some of the new
features within the Simphony
Enterprise Management Console.
Learn how to confi gure and
manage the confi guration
data using the Defi nition
Inheritance and Confi guration Zones features. Also,
learn how to create and assign Simphony Point of
Service Client pages (aka, touchscreens) using EMC.
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