Download - Micros

Restaurant Sessions Hotel Sessions Restaurant/Hotel Sessions
Power Training
Reporting / OPERA BI Tips and Tricks
With
Josh Anderson - MICROS
Location: Ballroom E
This session will be a practical
one. First half of the session will
focus on OPERA simple report
writer and how to create and
modify simple reports. The second
half will focus on our OPERA
BUSINESS INTELLIGENCE tool, how to customize reports,
new functionality in Oracle 11g as well as a reminder
on how to join cubes together to consolidate data.
2:30 PM - 3:30 PM
Moving your Technology Vision
into the Franchise World
With
Richard Del Valle - Friendly’s
Jean-Jacques Loheac - Groupe B&B Hotels
Luis Tomé - Pestana
Robert Masson - Second Cup
Peter Agel - MICROS
Sven Maas - MICROS
Jeff Pinc - MICROS
Location: Ballroom C
An interactive panel discussion
surrounding best practices in
moving your franchise operators to
your corporate technology vision.
Getting adoption, investment
and execution of your brand’s
technology initiatives in the franchise world is never easy.
Hear real world examples from a group of restaurant and
hotel IT executives on how they’ve been able to eff ectively
lead technology change in their franchise organizations
through valued added services, and leveraging cloud
solutions. The brand benefi ts of a single technology
platform across the entire enterprise. The brand benefi ts of
a single technology platform across the entire enterprise.
Consumer Interaction and
How this will Shape Restaurant
Technologies in the Future
With
Dean Carman - Bertucci’s
Richard Del Valle - Friendly’s
Jim Norton - SSP International
Tim Brown - MICROS
Dave Hoff man - MICROS
Location: Ballroom D
How will the explosion of
consumer devices change the way
your customers interact with your
restaurant in the future. Richard
Del Valle from Friendly’s, Dean
Carman from Bertucci’s and Jim
Norton from SSP International share their experiences
of consumer ordering and their vision for the future.
OPERA 9 – Enabling Technologies
With
Boro Petrovic - MICROS
Location: Ballroom E
Let’s look under the hood of
OPERA 9 and examine the engine
that powers it. Learn about
how harnessing that power
can enhance your sales and
distribution business processes,
system security, agility, mobility and application user
experience. Most importantly, how can you use the
power of OPERA V5 today to position yourself for a
smooth adoption of the upcoming OPERA 9 capabilities.
Embracing Purpose-Built &
Package-Built Devices
With
Grant Lorimer - MICROS
Paul Schleicher - MICROS
Location: Ballroom F
POS Hardware Solutions
This session examines the
full breadth of MICROS POS
hardware solutions purpose
built to provide the highest
levels of performance, durability
and interoperability in the hospitality marketplace.
OPERA Hardware Solution
The one-stop shop approach for your property
management system. This session will detail the
benefi ts of this solid and aff ordable solution that
includes a MICROS Disaster Recovery Solution that
facilitates faster recovery after a critical failure.
Navigate the MICROS Users Conference at webapps.micros.com/mucmobile.
Conference Co Schedule
Utilizing Inventory Management
to Boost Profi tability
With
Todd Kaufman - SSP
Mike Lyons - Zaxby’s
Mike Snow - MICROS
Location: Baltimore/Annapolis Room
Whether it’s a take out deli or a
full service restaurant, the amount
of money a restaurant will make
depends to a sizable degree on
how well it manages inventory.
Come and learn how the MICROS
enterprise inventory application can eff ortlessly assist
operators with managing all aspects of food cost control.
Data-Driven Content Marketing: Devising
a Strategy that Works for Your Business
With
McLean Robbins - MICROS
Lisa Shockley - MICROS
Location: Frederick/Columbia Room
Social media, at its core, is about
personalizing the relationship
between your brand and the
consumer. It’s important to
engage users as well as to carefully
disseminate a brand message
that complements and enhances your company’s other
advertising and messaging channels. But what many
companies have been missing is a data-driven approach
to completing this marketing cycle to determine how to
derive a strong ROI. This session will teach participants
the basics of how to utilize social platforms like Facebook,
Twitter, Google +, YouTube, Pinterest, Instagram and blogs
to create an engaging and holistic content marketing
strategy that is driven by the same careful planning and
optimization techniques that are behind your other online
channels. The result? A creative—yet strategic—campaign
that pleases consumers and key stakeholders alike.
4:00 PM - 6:00 PM
OPERA Advisory Council Meeting
Location: Pisces Lounge (Top Floor)
23