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Power Training
OXI Best Practices
With
Fred Wass - MICROS
Location: Frederick Room
Come join this hands-on training
session where we will discuss
best practices for using the OXI
application and interface. This
interactive class is designed to
bolster your understanding of
OXI while sharing with you tips and tricks for utilizing
OXI to best meet your business needs. We will cover
topics ranging from confi guration, how to read OXI logs,
to what goes on under the hood. Then, we will have an
open discussion where you will have the opportunity
to ask questions about all things OXI. Participants in
this session should have a basic understanding of OXI.
Power Training
Hotel Commerce Platform
With
JP Dumont - MICROS
Location: Columbia Room
This will be an introduction to
the Hotel Commerce platform,
the foundation for a couple of
our key eCommerce products.
Current or potential Webhotel
users will get a tour of the platform
including an overview of experience manager functions
and our content manager to view how you can customize
your customer experience based on search. We will
also show you our web proposal tool and how you can
change and add new content to your proposals. Ideal for
new customers of webhotel or webproposal as well as
those who would just like to see how we are doing it.
Power Training
Guest Recognition Features
With
Manon Campbell - MICROS
Location: Chesapeake A&B (3rd Floor)
Join us to review the many ways
you can use OPERA profi les and
profi le functionality to recognize
your guest, from allergies to room
preferences, or from music likes/
dislikes to favorite cocktail. This is
ideal for operational staff looking for new ideas on how to
leverage OPERA to help improve the guest experience by
distinguishing company versus individual relationships as
well as covering recent new profi le merge functionality.
4:00 PM - 4:30 PM
Break, Networking & Business
Partner Showcase
Location: Atrium & Foyer
4:30 PM - 5:30 PM
MICROS OPERA and Global Hotel
Alliance (GHA): How to Increase
Value for GHA’s Member Brands
With
Folker Heim - GHA Board
Sophie Pommois - Kempinski
Rebecca Gentry - OMNI
Peter Agel - MICROS
Location: Ballroom C
Come explore the real-life
applications and how GHA’s
loyalty program, “GHA Discovery”
is supported by OPERA. First learn
about OPERA’s integrated hotel
solution which incorporates loyalty
marketing, technology integration, membership programs,
and more! Then follow the panel discussion of global
hoteliers from GHA, Kempinski and Omni Hotels & Resorts
on the benefi ts, best practices, and creative ways of
applying and using GHA’s loyalty program “GHA Discovery.”
OPERA 9 - Tuning in to the progress
With
Elisa Dozer - MICROS
Trevor Sands - MICROS
Location: Ballroom D&E
Take your seats for an update on
the latest activities with OPERA 9
and its phased introduction. The
session will include the benefi ts
of how OPERA 9 and the Version
5 modules are utilizing emergent
technologies allowing it to co-exist and enhance the
user experience. OPERA 9’s Room Reservation Services
will take center stage where we will be presenting the
intuitive Look To Book Sales screen, Trip Composer
and related Reservation/Profi le/Block components.
PCI Compliance: Are You Safe?
With
Russel Palay - PCI Security Council
Location: Ballroom F
Join Russell Palay from the PCI
Security Council as he addresses:
• The latest updates to the
PCI Standards and how the
hospitality industry can
use them to proactively
protect customer account data;
• How the Council addresses the use of technologies
in payments such as point-to-point encryption and
mobile, and what it means to the hospitality industry;
• EMV and PCI DSS in relation to the hospitality industry.
Utilizing Inventory Management
to Boost Profi tability
With
Todd Kaufman - SSP
Mike Lyons - Zaxby’s
Mike Snow - MICROS
Location: Baltimore/Annapolis Room
Whether it’s a take out deli or a
full service restaurant, the amount
of money a restaurant will make
depends to a sizable degree on
how well it manages inventory.
Come learn how the MICROS
enterprise inventory application can eff ortlessly assist
operators with managing all aspects of food cost control.
The Emergence of the Traveler Ecosystem
With
Alan Gerson - MICROS
Dave Hoff man - MICROS
Location: Columbia Room
We will be following “Ann”
throughout a 3-day business
trip. You will see how
consumer touch points nicely
integrate with MICROS front
and back-end solutions to
provide for a seamless “digital” travel experience.
Growing by Leaps and Bounds - Simphony
With
Dominic Boff a - ARAMARK
David Straub - MICROS
Location: Chesapeake A&B (3rd Floor)
The Simphony Hospitality Suite
is rapidly evolving to meet the
challenges of the ever changing
requirements of the market.
The Suite consists of the critical
business applications required
by businesses in the hospitality market, including Point
of Service, Business Intelligence, Loyalty, Gift Cards,
Labor Management, Inventory, and Loss Prevention.
Regardless of the market your business is in, or
the size of your system, the Simphony Hospitality
Suite has something to off er. Come and see
how Simphony has grown since the last User’s
Conference, and learn what the future has in store.
5:30 PM - 6:30 PM
Break, Networking & Business
Partner Showcase
Location: Atrium & Foyer
6:30 PM - 7:30 PM
Cocktail Reception
Location: Atrium & Foyer
14 Please take a moment to answer a quick survey after each session you attend. Using your mobile device, simply use the QR code above to help you navigate to the survey.