Doing Business in Kosovo - US Department of State

Chapter 8: Business Travel
Business Customs
Travel Advisory
Visa Requirements
Telecommunications
Transportation
Language
Health
Local Time, Business Hours and Holidays
Temporary Entry of Materials and Personal Belongings
Web Resources
Business Customs Return to top
Business meetings occur at any time of the business day, which usually starts at 8:00 a.m. and
goes to 4:00 p.m. Government ministries and offices are open Monday through Friday during
these hours. Business meetings can either be formal or informal. Depending on one’s audience,
saying a few words in Albanian or Serbian or greetings in other local languages, such as Turkish,
will impress locals who nearly universally admire America. English is widely understood by most
communities in Kosovo. Most Kosovar Albanians over the age of 35 speak Serbian, but it is not
recommended to use that language as a means of general communication if English or Albanian
are options. Kosovo Serbs in business are generally fluent in English but rarely in Albanian.
Many Kosovars, Albanians more so than Serbs, have studied in the U.S. Invitations to lunch,
dinner, receptions and even religious family customs, and other official and/or private family
hospitalities are normally offered and should be accepted if possible. Be prepared for small talk
dominating much of the discussion and do not be concerned if your interlocutor does not
immediately get down to business. If offered, be prepared to accept coffee, tea or other
beverages, which are signs of respect for the host. Many Kosovars smoke cigarettes. Dress at
these meetings should be business attire, but a formal suit is not expected. It is preferable to
print business cards with one side in English and the other side in Albanian and/or Serbian. It is
advisable, but not necessary, to have a temporary local or international mobile phone, which
can be obtained locally. While not expected, giving gifts depends on the closeness of the
relationship. If it is known that your local contact will provide you with a gift, prepare to offer
one in exchange. Emphasis is not placed on the value of the item but on the thought. While
smoking is permitted and openly tolerated in public places, there are a few “smoke-free” areas.
Travel Advisory Return to top
The State Department Consular Information Sheet for Kosovo is available at:
http://pristina.usembassy.gov/information_for_travelers.html.
Visa Requirements Return to top
U.S. citizens need a passport to enter Kosovo that will be valid at least six months upon entry.
No visa is required, but visitors may be asked to produce documentation to demonstrate the
purpose of their visit. Visitors allowed entry to Kosovo are permitted to stay for up to 90 days.