Reverse Logistics - Logistics Quarterly

CONTENTS
LQ
Editorial 7
Contributors 9
Announcements 11
12 How Can You Reduce Costs and Grow Revenue
in North America’s Utility Sector?
The practice of supply chain management hasn’t been
embraced as a discipline in these capital intensive,
serviced-based conglomerates. But here’s the secret
to more profitable and efficient utilities in North America.
17 Making Sense of the New Hours of Service
Regulations
Nearly every aspect of the supply chain is impacted
by driver productivity and it’s about to be strained
like never before. On January 4, 2004, the revised
Hours-of-Service (HOS) regulations go into effect in the United
States. How will this step impact your business in America and
Canada?
20 Creating Value Through Reverse Logistics
Are you interested in producing a better return on
your assets and creating share-holder value while
keeping ahead of environmental legislation? Learn
how getting products back and pushing them up
through the supply chain to be reused, sold or properly disposed of
creates value.
26 Customer Driven Global Supply Chain Designs
Within supply chains, logistics services have become
a key source of competitive differentiation between
firms. Yet significant challenges exist relative to
developing supply chain service offerings for global
business customers.
33 What Doesn’t Kill You Makes You Stronger
This account of an online auction involving one of
the world’s largest manufacturers shows today’s vendors
face inherent and unprecedented risks in this
new way of conducting business. Even a momentary
lapse in judgment can significantly damage a company’s business.
Here is a look at lessons learned from internet auctions.
36 Hiring Time
When it comes time to make the leap to a new
job, will you and the company be ready? In this article
the importance of timing is identified as one of the
critical components in the process.
37 Leadership in Logistics
How does an organization respond to the speed
of today’s ever changing market conditions and
customer requirements? Here’s how leaders can
manage with the speed and agility required for an
organization to be successful.
39 What Every CFO Should Know
Here’s a fictional account of how the use of budgets
as the primary management tool for supply chain
management creates long term pitfalls for success at
an automotive manufacturer. This article offers a
glimpse into new ways a CFO can help logisticians to get a leg up
on the competition.
41 Supply Chain Analyses Versus Synthesis
Many managers believe an integrated service
offering exists only in utopia. But some companies
are distinguishing themselves by orchestrating a
new vision for the future instead of adhering to
traditional roles as resource providers.
42 New Professional Logisticians
43 Making An Investment in Learning
More companies are looking to create value by
their investments in the supply chain. Value and
performance in a company should go beyond an
analysis and measure of elements such as cash flow
and take stock of one of its greatest resources, namely, its people.
45 A Commentary: Changing the Landscape in
Education and Professional Development
The corporate integration of functions from
production scheduling to inventory control, customer
service and distribution hasn’t been mirrored by
Canada’s educational institutions – a situation that
could imperil Canada’s competitive position.