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Hyun Jeong Jenny Kim, Ph.D.
Dr. Jenny Kim earned her Ph.D. in hotel, restaurant, and institution management
from Kansas State University and is currently an associate professor in the School of
Hospitality Business Management. Her expertise is in hospitality business managementlodging,
as well as service marketing and management. She is a member of the Council
on Hotel, Restaurant, and Institutional Education (CHRIE), as well as the Travel and
Tourism Research Association (TTRA).
Dr. Kim’s primary research is focused on service management and marketing and the influence of employee
service orientation on service quality, validity studies of service quality measures, service employees’
emotional labor and job burnout/job engagement, and brand management in the hospitality industry.
She also focuses on tourism and the resident attitude of mega-events and long-term impact of tourism
development on national economic growth.
Gene Lai, Ph.D.
Dr. Gene Lai earned his Ph.D. in risk management and insurance and finance from the
University of Texas at Austin. He is currently department chair for the Department
of Finance and Management Science as well as a Safeco Distinguished Professor of
Insurance. Dr. Lai’s finance expertise in is the areas of market efficiency and corporate
finance. He also has expertise in risk management and insurance.
Dr. Lai is a member of the American Risk and Insurance Association, Asia Pacifica Risk and Insurance
Association, Financial Management Association, Risk Theory Society, and Western Risk and Insurance
Association. His primary research focuses on alternative risk financing, efficiency issues, underwriting cycles,
stock repurchase, dividend policy, and corporate governance.
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