TK Elevator - ThyssenKrupp Elevator

ThyssenKrupp Elevator subjects its subsidiaries to a specifi c,
service-oriented analysis. Under our global service screening program,
all criteria required for an effi cient, customer-focused service
organization are reviewed and assessed. In this way we pinpoint
areas for optimization and identify best practices that can be used
at our other companies. New ideas and successful solutions – such
as improvements to routes, processes and service products – can
be transferred to the entire organization.
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More effi cient service processes are just one way of meeting
individual customer demands. Another is the continuous training
and skills upgrading of each and every employee. This takes place at
our International Technical Service (ITS) Centers in America, Asia and
Europe. To make our service even better and ensure that we continue
to exceed our customers’ expectations, ThyssenKrupp Elevator has
installed a permanent internal knowledge transfer process. The knowhow
gathered in this way is translated into optimized processes and
service offerings, which benefi t both our customers and the people
who use our products every day.