2013 Destination Guide
2013 Destination Guide
2013 Destination Guide
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Day-of-Travel Support<br />
The ChoiceAir Emergency Travel Team monitors flights and will assist<br />
you when air travel is disrupted due to flight cancellations, equipment or<br />
crew issues, air traffic issues, and severe weather impacts. Travel support<br />
includes helping you make alternate flight arrangements and meeting your<br />
ship in the next port if necessary. The Emergency Travel Team can be<br />
reached at 800.256.6649, 305.539.4107, or AirSeaGFO@RCCL.com.<br />
For Guests Who Do Not Use ChoiceAir ®<br />
You are not required to use ChoiceAir and may make your own transportation<br />
arrangements. Please be aware that guests who do not use<br />
ChoiceAir cannot be welcomed onboard the ship, prior to the scheduled<br />
check-in time. If you are planning two or more consecutive voyages, we<br />
recommend that you work with a travel professional or our ChoiceAir<br />
support desk to ensure smooth connections. Please visit AzamaraClub<br />
Cruises.com for additional important information for all air travelers.<br />
Airline Fees, Taxes, and Surcharges<br />
ChoiceAir fares will include the exact amount of the air carrier’s taxes, fees,<br />
and/or other mandatory charges. Some countries require guests to pay<br />
departure taxes, which are not included in the airline ticket. You are responsible<br />
for this tax. Please verify the amount with your travel professional.<br />
Ground Transfers<br />
To ensure efficient, stress-free connections, we recommend that you<br />
purchase ground transfers between the airport and pier (or hotel and pier).<br />
Our ground transfer service includes meeting you outside of the customsclearing<br />
or baggage area, directing you to a designated vehicle or bus, and<br />
handling transfer of your luggage to and from the vehicle.<br />
Ground transfers can be purchased through the ChoiceAir reservation<br />
system. Guests who purchase hotel packages will be asked if they would<br />
like to purchase transfers as part of their booking process.<br />
Transfers also are available for purchase by guests who make their own<br />
travel arrangements. Please consult your travel professional or contact us<br />
for suggestions. When reserving a transfer, we require your flight arrival<br />
information.<br />
Please note that ground transfers are included in most Land Discoveries ®<br />
and pre- and post-voyage Cruisetours. Please confirm details with your<br />
travel professional or contact us for more information.<br />
Pre- and Post-Voyage Hotel Packages<br />
For the convenience of our guests, Azamara offers comprehensive preand<br />
post-voyage hotel package programs that allow you to extend your vacation.<br />
Our hotel packages include hotel accommodations, taxes, porterage,<br />
resort fees, transfers (pier-hotel-pier) and breakfast on selected properties.<br />
Please consult your travel professional for hotel package details, or<br />
visit AzamaraClubCruises.com/HotelStays.<br />
CRuISECARE ® TRAVEL INSuRANCE pROGRAM<br />
We encourage every Azamara guest to purchase travel protection for peace<br />
of mind and financial protection. Following is a summary of our CruiseCare<br />
program. For details, please visit AzamaraClubCruises.com/CruiseCare<br />
or contact the CruiseCare administrator using information provided below.<br />
CruiseCare Cancellation Penalty Waiver Program<br />
If you must cancel or interrupt your voyage for specified reasons, we will<br />
waive the non-refundable cancellation provision of your Voyage Ticket<br />
Contract and reimburse you for the unused portion of your prepaid cruise<br />
vacation. If you or your traveling companion must cancel for any other reason,<br />
you may be eligible for credit up to 75% of the non-refundable value<br />
of your prepaid Cruise Vacation for use toward a future voyage.<br />
The CruiseCare Cancellation Penalty Waiver Program is provided by Azamara Club<br />
Cruises. For NY residents, the CruiseCare Cancellation Penalty Waiver Program<br />
is underwritten by Stonebridge Casualty Insurance Company, an AEGON Company,<br />
Columbus, OH.<br />
CruiseCare Travel Insurance Program<br />
CruiseCare provides a variety of specified coverages to protect you during<br />
your trip. Included coverages: trip cancellation and trip interruption for independently<br />
booked airfare, trip delays, baggage protection, medical expenses<br />
and emergency evacuation. All coverages are for specified reasons outlined<br />
in the policy. CruiseCare also offers a Worldwide Emergency Assistance<br />
Program provided by On Call International.<br />
Policy Activation and Cancellation<br />
You may purchase CruiseCare at any time between making your initial<br />
deposit and final payment of voyage charges. Be aware that your CruiseCare<br />
106<br />
Cancellation and Interruption Penalty Waiver takes effect only after 1)<br />
you have paid a deposit for your voyage and 2) you have paid for your<br />
CruiseCare plan cost in full. Payment of your voyage fare alone will not<br />
activate any part of the CruiseCare program. Your CruiseCare plan cost<br />
is fully refundable if you cancel before the published penalty period for<br />
Azamara Club Cruises.<br />
CruiseCare Contact Information<br />
For a complete program description, including pricing, terms, conditions and<br />
exclusions, please contact the CruiseCare program administrator (Berkely)<br />
at 877.538.3816 or 516.342.2720. The CruiseCare Travel Insurance Program<br />
is provided in addition to other applicable indemnity or insurance programs,<br />
where permitted by law, and shall apply only after other benefits have<br />
been paid.<br />
This program was designed and is administered by BerkelyCare. IN CALIFORNIA:<br />
Berkely-CareSM is a service mark of Aon Direct Insurance Administrators, CA<br />
Insurance License # 0795465. IN ALL OTHER STATES: BerkelyCare is a division<br />
of Affinity Insurance Services, Inc. in all states other than CA, except: AIS<br />
Affinity Insurance Agency, Inc. in MN and OK and AIS Affinity Insurance Agency<br />
in NH and NY. Carrier and Form Number Information: The CruiseCare Travel<br />
Insurance Program is underwritten by Stonebridge Casualty Insurance Company,<br />
an AEGON Company, Columbus, Ohio; NAIC # 10952 (all states except as<br />
otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE,<br />
NH, PA, TN and TX, Policy/Certificate Form series TAHC5100 and TAHC5200.<br />
In IL, IN, KS, LA, OR, OH, VT, WA and WY, Policy Form #s TAHC5100IPS and<br />
TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.<br />
If you are a resident of one of the following states (IL, IN, KS, LA, OH, OR, VT,<br />
WA or WY), your plan is provided on an individual policy form. You can request<br />
a copy of your individual policy by calling Berkely-Care at 800.453.4090. [Tracking<br />
#23060476]<br />
REQuIRED DOCuMENTS AND<br />
SHIp BOARDING pROCEDuRES<br />
The Importance of Proper Documents<br />
Getting your documents and proof of vaccinations in order is an important<br />
task that will make it much easier for you to embark, disembark and move<br />
through customs, no matter where your voyage takes you. Guests without<br />
appropriate documentation are subject to fines, and may be prevented<br />
from boarding airlines or ships, or from disembarking in certain ports.<br />
Azamara Club Cruises requires guests to be personally responsible for<br />
bringing aboard all required documents, including passports, visas and<br />
proof of vaccinations. Azamara cannot be held responsible for fines, costs,<br />
penalties or interrupted or terminated trips due to a lack of proper documentation,<br />
nor can we offer refunds to guests who fail to comply with<br />
documentation requirements. Additional resources include travel professionals,<br />
government agencies, embassies, consulates, your physician, local<br />
health departments, the Centers for Disease Control and Prevention<br />
(www.cdc.gov), and the Department of State General Visa Information<br />
(Phone: 202.663.1225).<br />
Ticketing Documents<br />
Before you embark on your voyage and/or Cruisetour, you’ll receive your<br />
personal pre-voyage documents between 20 and 50 days prior to sailing.<br />
These documents generally are issued electronically (e-docs), either<br />
through your travel professional or directly to you if you booked through<br />
Azamara Club Cruises. If you book your trip seven days or less before<br />
sailing, your documents may be held at the pier, where you can pick them<br />
up prior to boarding.<br />
Your documents confirm receipt of payment, your ticket contract, and<br />
your name as it will appear on the ship’s manifest. They also contain your<br />
voyage tickets and confirmation of air arrangements (if you made them<br />
through Azamara). Tickets for voyage and air travel are valid only for the<br />
person named in the documents. Your booking name should match your<br />
name as stated in your passport. Please review your documents carefully.<br />
If you have booked consecutive sailings, make sure you have travel<br />
documents for all elements of your trip. Protect your documents in a<br />
safe place—reproduction and shipping costs will be charged if documents<br />
must be reissued.<br />
Guest Embarkation Forms<br />
We need certain information before you can board the ship. To make your<br />
boarding process as simple as possible, we encourage online check-in. If<br />
you do not complete this information online, your embarkation forms will<br />
be included with your voyage documents. Please complete these forms<br />
before arriving at the pier, and be sure to bring them with you!
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