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innovati<strong>on</strong>s originate in <strong>the</strong> user ra<strong>the</strong>r than <strong>the</strong> manufacturer domain (V<strong>on</strong> Hippel 1988;<br />

Piller & Walcher 2005).<br />

Collaborative <str<strong>on</strong>g>design</str<strong>on</strong>g> is of interest as it may support MC using a community <str<strong>on</strong>g>to</str<strong>on</strong>g> encourage<br />

creativity and assist cus<str<strong>on</strong>g>to</str<strong>on</strong>g>mers in making better choices than if <strong>the</strong>y are left <str<strong>on</strong>g>to</str<strong>on</strong>g> <str<strong>on</strong>g>design</str<strong>on</strong>g> in<br />

isolati<strong>on</strong>, selecting from a large variety of choices (V<strong>on</strong> Hippel & Tyre, 1995; Franke &<br />

Shah, 2003; Piller et al 2005). This support should help provide <strong>the</strong> knowledge that<br />

Berger et al (2005) said was s<str<strong>on</strong>g>to</str<strong>on</strong>g>pping c<strong>on</strong>sumer specifying an individualized soluti<strong>on</strong> that<br />

corresp<strong>on</strong>ds <str<strong>on</strong>g>to</str<strong>on</strong>g> <strong>the</strong>ir desires.<br />

Sawhney & Prandelli (2000) c<strong>on</strong>cluded that a business model that combined<br />

communities in<str<strong>on</strong>g>to</str<strong>on</strong>g> product development empowers peripheral players, giving <strong>the</strong>m <strong>the</strong><br />

right <str<strong>on</strong>g>to</str<strong>on</strong>g> c<strong>on</strong>tribute <strong>the</strong>ir own experience and individual knowledge <str<strong>on</strong>g>to</str<strong>on</strong>g> <strong>the</strong> final output.<br />

Each c<strong>on</strong>sumer can add <str<strong>on</strong>g>to</str<strong>on</strong>g> <strong>the</strong> collective knowledge of <strong>the</strong> community from <strong>the</strong>ir<br />

experiences. This collaborative method of innovati<strong>on</strong> has gained momentum and interest<br />

in recent times because of <strong>the</strong> open source software movement, which has shown that<br />

self-organised groups are able <str<strong>on</strong>g>to</str<strong>on</strong>g> create software applicati<strong>on</strong>s superior <str<strong>on</strong>g>to</str<strong>on</strong>g> commercial<br />

offerings (Fuller & Hienerth 2004). Jeppesen & Molin (2003) believe that this user<br />

creati<strong>on</strong> and development results in a l<strong>on</strong>ger product life and greater sales of <strong>the</strong> basic<br />

product.<br />

Adam Fletcher – Do <str<strong>on</strong>g>c<strong>on</strong>sumers</str<strong>on</strong>g> <str<strong>on</strong>g>want</str<strong>on</strong>g> <str<strong>on</strong>g>to</str<strong>on</strong>g> <str<strong>on</strong>g>design</str<strong>on</strong>g> <str<strong>on</strong>g>unique</str<strong>on</strong>g> product <strong>on</strong> <strong>the</strong> <strong>internet</strong>.<br />

2006<br />

30

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