BUSINESS - Lenovo Partner Network

LENOVO sERVICEs
a Portfolio of award-Winning services for the DO machine
We partner with you to provide a single source solution designed specifically to address the needs of your
or your customer’s organization, whether it’s a one-person business or a global enterprise. Lenovo offers a
comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets.
• Warranty Service and Support - a fixed-term, fixed-cost service solution that fits your budget and allows
you to accurately predict equipment expenses over the term of coverage. The duration of cover includes the
original product warranty period.
• Warranty Extensions are available for periods of up to five years (depending on the system). Match service
coverage duration with the expected lifecycle of your PC.
• Warranty Upgrades allow you to vary response time and level of service to match your critical support needs
up to on-site service giving you the convenience of service delivered at your place of business.
• accidental Damage Protection (aDP) covers accidents beyond the system warranty and protects from
non-warranted operational or structural failures incurred under normal operating conditions. With a single,
predictable upfront investment, you can decrease downtime, increase productivity, and accurately predict and
budget service costs for the year.
• Keep Your Drive (KYD) allows our customers to keep their drive, improving data security and potentially
alleviating civil liability risks associated with data breach. available for all Think-branded products.
• Priority Technical support – designed with the growing businesses in mind it represents an enhanced
warranty plan that provides direct anytime-access to the right level of technical support on the first call,
making your priority our priority. Get faster resolution of PC problems, with low, predictable pricing that helps
manage overhead costs!. Available for all Think systems.
• Sealed Battery Warranty Extensions and Upgrades designed for ultraslim ThinkPad and ThinkPad Edge
notebooks, extend both system and battery warranty to 3 years carry-in repair or on-site next business day
service with ADP and KYD option. The upgrade includes a one-time battery replacement if it fails to meet the
minimum performance standards.
• Lenovo Online Data backup - Enterprise Edition helps to protect business-critical data, ensuring files are
protected against unforeseen circumstances. The web-based administrative console provides easy account
management, allowing you to either select pre-configured backup and recovery settings or customize them for
your users. Please contact our Services Support Centre (SSC) for customized offering.
find detailed information about each service on the following pages.
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LENOVO sERVICEs
Recognized Globally
Lenovo is consistently recognized for service excellence. When you sell Lenovo Services, you naturally become
an extension of that excellence. With Lenovo Services, the customers get a single-source solution with global
coverage and scalable operations, providing reliable, product specific expertise that you can rely on.
Lenovo award-Winning service and support
• Lenovo’s tech support has been recognized around the globe as consistently best in class from industry
sources like TBR, Laptop Magazine, PC Magazine and IDC Dataquest.
• Lenovo’s service packages offer access to a wide range of information technology support services
available from one of the world’s leading technology services organizations.
• Our global network of regional support centers offers consistent, local-language support to your
organization, customers and employees, wherever they are.
The range of service level options from Lenovo is based on specific product types and by services brand:
Ultraslim series
only
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