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Adjunct interfaces - Avaya Support

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<strong>Avaya</strong> Communication Manager, Release 1.3<br />

Resolutions for the S8300 Media Server<br />

<strong>Adjunct</strong> <strong>interfaces</strong><br />

ID Keywords Symptom To resolve this, use: Until then:<br />

031280s Dial Plan, The Mode Code Centralized Voice Mail<br />

Messaging feature cannot be disabled on the system<br />

customer-parameters form if different<br />

length extensions are used in the Uniform<br />

Dial Plan (UDP).<br />

031217s Messaging, An LSP without IA770 may exhibit<br />

Spare<br />

Processor,<br />

Translation<br />

Corruption<br />

translation corruption after losing<br />

connectivity with a primary controller that<br />

has IA770.<br />

030618s AUDIX, Dial If a remote station with a seven-digit<br />

Plan, Leave<br />

Word Calling<br />

(LWC), ISDN,<br />

QSIG<br />

extension has its server connected to the<br />

local server via QSIG, and that station<br />

activates non-call-associated Leave Word<br />

Calling (LWC) to a local station whose<br />

LWC Reception is set to AUDIX, then<br />

when the local station retrieves the AUDIX<br />

LWC message, the message pronounces<br />

only the first six of the seven digits of the<br />

activator's extension.<br />

030494s Call Coverage, Calls covering over a QSIG trunk to a<br />

ISDN, QSIG,<br />

Messaging<br />

voice mail adjunct, when that adjunct is not<br />

the first coverage point, hear ringback on<br />

the connection when the call terminates to<br />

a user's voice mail box.<br />

030482s AUDIX<br />

When calling IA770, you sometimes<br />

receive "dead air".<br />

030320s EC500, When an X-Mobile station is bridged to<br />

Bridging an IP endpoint, and EC500 is enabled, a<br />

call to the IP endpoint causes alerting to<br />

the IP endpoint, but not to the EC500 X-<br />

Mobile station.<br />

030241s AUDIX, Audix automated attendant calls<br />

Attendant,<br />

Displays, PRI,<br />

ISDN, QSIG,<br />

Transfer<br />

transferred over a QSIG PRI trunk may not<br />

properly transmit the original calling party's<br />

name and number.<br />

030167s Hospitality & PMS capabilities such as Check-in, Check-<br />

PMS<br />

out, and Room Image for rooms containing<br />

the digit 0 do not function properly. (An<br />

error is logged when this occurs.)<br />

030142s ISDN, Call If the QSIG Transfer into QSIG Voicemail<br />

Coverage,<br />

QSIG,<br />

Messaging<br />

feature is activated for the switches<br />

involved in a call, that call may not cover<br />

correctly to a voicemail adjunct.<br />

030120s CDR, ISDN, With CDR reports and Charge Advice<br />

International<br />

<strong>Support</strong><br />

enabled on the trunk group form, CDRs<br />

are not generated for ISDN calls where the<br />

caller on the network rather than the party<br />

on the server hangs up first. The<br />

exception is when the party on the server<br />

calls the party on the network back: in this<br />

case the CDR for that second call contains<br />

the correct Advice of Charge (AOC)<br />

information for the first call.<br />

Patch 03.0.526.5-5410<br />

(requires Release 1.3 of <strong>Avaya</strong><br />

Communication Manager) or<br />

later<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Patch 02.0.110.4-5050<br />

(requires Release 1.2 of <strong>Avaya</strong><br />

Communication Manager) or<br />

later<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Monday, 18 August 2003 Page 1 of 4<br />

<strong>Avaya</strong> Communication Manager, Release 1.3<br />

Resolutions for the S8300 Media Server<br />

<strong>Adjunct</strong> <strong>interfaces</strong>


ID Keywords Symptom To resolve this, use: Until then:<br />

030112s Spare<br />

The primary server cannot write<br />

Processor translations to an LSP running a newer<br />

load of the software than itself.<br />

030078s ASAI, G700 Selective listen disconnect features do not<br />

work on G700 stations.<br />

030024s CDR, Vectoring You see meaningless data in the CDR<br />

output of a VDN if the field length for that<br />

output is set to 8 characters.<br />

025362s AUDIX<br />

When trying to remove an AUDIX node<br />

name via the command 'change nodenames<br />

audix', you receive an inaccurate<br />

error message and the removal is not<br />

successful.<br />

025033s G700,<br />

If a call goes to voice mail, where the voice<br />

Messaging mail system requires mode code and is on<br />

an analog port on a G700 media gateway,<br />

the voice mail supplies the generic<br />

greeting rather than the greeting of the<br />

party being called.<br />

024975s AUDIX, A transfer out of AUDIX to an invalid<br />

Messaging, extension drops the call rather than going<br />

Dial Plan, to an “Invalid Destination” recording from<br />

Transfer, AUDIX, and then back to the AUDIX main<br />

Dropped Calls menu.<br />

024963s Vectoring If a vector contains an invalid step type,<br />

the vector's form annot be brought up,<br />

rather than the form simply containing a<br />

“?” in the unknown step. Also, none of the<br />

'list usage' commands detect objects used<br />

in vectors.<br />

024948s Messaging, A call that routes to voice mail via an ISDN<br />

ISDN, QSIG QSIG diversion with reroute operation may<br />

not cover to voice mail correctly.<br />

024779s ISDN, AAR & If the AAR analysis table is administered<br />

ARS,<br />

Messaging<br />

such that a long inter-digit timeout must<br />

occur before the dialed number is routed,<br />

then the remote switch does not send<br />

mode codes to the centralized Voice Mail<br />

System (VMS) over an ISDN tie trunk.<br />

024683s Messaging, QSIG MWI intermittently stops working for<br />

ISDN, QSIG remote nodes.<br />

024529s SAT<br />

When a SAT session disconnects<br />

abnormally, it may not terminate properly.<br />

If this happens repeatedly, all SAT<br />

accesses may be used up.<br />

024403s AUDIX<br />

If you are using the outcalling feature on<br />

Intuity Audix, you cannot use CO trunks on<br />

another server that require a TAC to<br />

access them.<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager. The<br />

field length now can be no more<br />

than 7 characters.<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager. Now,<br />

two new "data_error" events are<br />

also logged containing specifics<br />

of the problem.<br />

Patch 02.0.110.4-5050<br />

(requires Release 1.2 of <strong>Avaya</strong><br />

Communication Manager) or<br />

later<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager. Now<br />

such a SAT session<br />

automatically terminates after<br />

about 40 minutes.<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Set it to no more than 7 characters.<br />

On the AAR/ARS digit analysis<br />

form, use the Min and Max fields to<br />

set expectations for the number of<br />

digits. (The problem is related to<br />

timeouts while waiting for the next<br />

digit. If the number of digits is<br />

known, this is not an issue.)<br />

Monday, 18 August 2003 Page 2 of 4<br />

<strong>Avaya</strong> Communication Manager, Release 1.3<br />

Resolutions for the S8300 Media Server<br />

<strong>Adjunct</strong> <strong>interfaces</strong>


ID Keywords Symptom To resolve this, use: Until then:<br />

024282s ASAI, Vectoring An ASAI application does not receive a<br />

MultiQuest Flexible Billing Request IE on a<br />

Call Offered to VDN event, unless "VDN<br />

Override for ISDN Trunk ASAI Messages"<br />

is set to yes.<br />

024046s Administration, You cannot enter "msa" in the Message<br />

Messaging,<br />

Hunt Group<br />

Center field on the hunt group form. This<br />

prevents integration with certain<br />

messaging solutions.<br />

023978s ASAI,<br />

If the switch drops ASAI messages sent<br />

Message over a co-resident DLG CTI link, no<br />

Sequence hardware error is logged and MST<br />

Tracer (MST) incorrectly shows those messages as<br />

properly sent.<br />

023869s Announcement If Enhanced <strong>Adjunct</strong> Routing is enabled,<br />

s, Routing and the adjunct route step is (properly)<br />

skipped because a call is already in queue,<br />

announcements are improperly skipped<br />

also.<br />

023681s Announcement During playback of an announcement on a<br />

s, Dropped<br />

Calls, G700<br />

G700 media gateway, pressing 2 causes<br />

the playback to end and the call to drop.<br />

023512s ISDN, QSIG, Non-DEFINITY endpoints calling a QSIG<br />

Messaging,<br />

Hunt Group<br />

voice mail hunt group via an SSB (Shared<br />

Supplementary Service B) trunk with Call<br />

Diversion with Reroute enabled get routed<br />

to the voice mail adjunct as though they<br />

are trying to leave a message in the voice<br />

mailbox of the hunt group extension. If the<br />

voice mail adjunct does not have a voice<br />

mailbox for the hunt group extension, the<br />

caller gets an error message. If it does,<br />

the caller still does not arrive at the desired<br />

result.<br />

023398s DCS/ETN, Message Waiting Indication (MWI) does<br />

Messaging not work over a DCS link.<br />

022884s ASAI,QSIG, ASAI UUI created at a tandem node<br />

ISDN, BSR does not interflow to a BSR location when<br />

coming in a non-QSIG shared interface<br />

and going out a QSIG shared interface.<br />

022685s CDR, Links, IP While administering CDR parameters for<br />

Solutions Reliable Session Protocol, if you change<br />

the Packet Response Timer field on the ipservices<br />

form when Reliable Protocol is<br />

enabled, you receive no warning that the<br />

change will close the existing session and<br />

open a new one.<br />

022656s ISDN,<br />

Message Waiting Indication (MWI) for<br />

Messaging remote stations does not work over ISDN<br />

PRI Secondary D-channels.<br />

022079s ASAI,<br />

When the switch rejects an adjunct<br />

Conference,<br />

Transfer<br />

conference or transfer request for a switch<br />

classified call, it clears the call without<br />

sending a denial event to notify ASAI or<br />

the adjunct.<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Patch 02.0.110.4-4924<br />

(requires Release 1.2 of <strong>Avaya</strong><br />

Communication Manager) or<br />

later<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Patch 02.0.110.4-5050<br />

(requires Release 1.2 of <strong>Avaya</strong><br />

Communication Manager) or<br />

later<br />

Patch 03.0.526.5-5410<br />

(requires Release 1.3 of <strong>Avaya</strong><br />

Communication Manager) or<br />

later<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Patch 03.0.526.5-5410<br />

(requires Release 1.3 of <strong>Avaya</strong><br />

Communication Manager) or<br />

later<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Do not press 2 after starting the<br />

playback until the playback is over.<br />

Monday, 18 August 2003 Page 3 of 4<br />

<strong>Avaya</strong> Communication Manager, Release 1.3<br />

Resolutions for the S8300 Media Server<br />

<strong>Adjunct</strong> <strong>interfaces</strong><br />

.


ID Keywords Symptom To resolve this, use: Until then:<br />

022013s ASAI, AAR & The ASAI command to "route" a call to an<br />

ARS<br />

ARS number with different minimum and<br />

maximum length of dialed string (e.g.<br />

min=7 and max=8) results in the<br />

RELEASE COMPLETE message<br />

containing the cause value USER BUSY<br />

rather than NORMAL CLEARING.<br />

021600a AUDIX<br />

If you are using the outcalling feature on<br />

Intuity Audix, you cannot use CO trunks on<br />

another server that require a TAC to<br />

access them.<br />

020046s Call<br />

For call forward scenarios involving<br />

Forwarding,<br />

DCS/ETN,<br />

ISDN, QSIG,<br />

DCS/ETN,<br />

Trunks,<br />

Messaging,<br />

Displays<br />

rerouting over QSIG, with QSIG-DCS<br />

interworking active, the information of the<br />

called principal is not carried in the DCS<br />

DIST_RING message, so that the caller<br />

must re-enter the desired number in<br />

response to a generic greeting. The called<br />

party number is also blanked out for DCS<br />

trunks configured as enbloc, which may<br />

result in the call not getting to the correct<br />

mailbox in a voice mail system.<br />

015301s Links<br />

Commands of the form 'list cti-link <br />

count ' do not execute properly; only ctilink<br />

"x" is listed, rather than “x” plus up to<br />

“y” links following it.<br />

013751s ISDN, QSIG, A call to a hunt group having coverage<br />

Hunt Group,<br />

QUDIX, Call<br />

Coverage<br />

path set on a QSIG trunk to Audix does<br />

not arrive in the correct mailbox. May be<br />

true on earlier releases as well.<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Load 03.0.526.5 (Release 1.3)<br />

or later of <strong>Avaya</strong><br />

Communication Manager<br />

Patch 02.0.110.4-5050<br />

(requires Release 1.2 of <strong>Avaya</strong><br />

Communication Manager) or<br />

later<br />

Ensure that all ARS numbers have<br />

the same minimum and maximum<br />

length.<br />

Contact the TSO to set up the<br />

parameters to enable this<br />

capability.<br />

To prevent the called party number<br />

from being blank, change the Digit<br />

Handling field on the trunk group<br />

form from enbloc/enbloc to<br />

enbloc/overlap.<br />

Instead of using a hunt group to<br />

get the call into voice mail, replace<br />

the hunt group with an extension<br />

number administered without<br />

hardware (AWOH).<br />

Monday, 18 August 2003 Page 4 of 4<br />

<strong>Avaya</strong> Communication Manager, Release 1.3<br />

Resolutions for the S8300 Media Server<br />

<strong>Adjunct</strong> <strong>interfaces</strong>

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