Job Aid for Field Replacements (FRUs) for the Avaya S8300 Server ...

Job Aids for Field Replacements 

(FRUs) for the Avaya S8300 Server 

with the G700 Media Gateway 

03-300528 

Issue 4 

January 2008

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Contents 

Job Aid: Replacing the Communication Manager S8300B/C Server or its hard 

drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 

Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 

Before you go to the site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 

Identify the replacement scenario . . . . . . . . . . . . . . . . . . . . . . . . 6 

Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . 10 

At the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 

Procedure to replace the S8300 hardware . . . . . . . . . . . . . . . . . . . . 12 

Job Aid: Replacing the Communication Manager S8300C Server with SES 

co-resident or its hard drive . . . . . . . . . . . . . . . . . . . . . . . . 21 

Replacement materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 

Required information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 

Additional information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 

Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 22 

Determine whether the hardware is functional . . . . . . . . . . . . . . . . . . . 23 

Back up data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 

Power down the S8300C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 

Install the replacement hard drive or server . . . . . . . . . . . . . . . . . . . . . 25 

Set TELNET parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 

Install the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 

Verify the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 

Set the time, date, and time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 

Copy files to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 

Download optional language files . . . . . . . . . . . . . . . . . . . . . . . . . . 30 

Install service pack, updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 

Configure network parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 

Enable SES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 

Verify connectivity to the backup files . . . . . . . . . . . . . . . . . . . . . . . . 32 

Restore backup data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 

Check for a super-user login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 

Create a super-user login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 

Install the Communication Manager license and authentication files . . . . . . . 36 

Install the SES license. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 

Reboot the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 

Integrity check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 

03-300528 Issue 4 January 2008 3

Contents 

If IA770 is installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 

Verify the IA770 IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 

Start the messaging application . . . . . . . . . . . . . . . . . . . . . . . . . 40 

If the server is a LSP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 

Stop and start Communication Manager. . . . . . . . . . . . . . . . . . . . . 41 

Save translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 

Final replacement tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 

Return the defective equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 

Job Aid: Replacing the G700 Media Gateway. . . . . . . . . . . . . . . 43 

Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 

Before you go to the site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 

At the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 

Appendix 1: Set up a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . 

Appendix 2: Using the TFTP server on the 

56 

S8300 Server to install firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . 58 

Job Aid: Replacing Media, Expansion, or Octaplane Modules . . . . . . 59 

Replacing Media Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 

Replacing Avaya Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . 62 

Replacing an Avaya Octaplane Stacking Module . . . . . . . . . . . . . . . . . . 63 

Job Aid: Replacing the USB modem . . . . . . . . . . . . . . . . . . . . 65 

Removing the old modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 

Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 

Job Aid: Replacing the Compact Flash reader and card . . . . . . . . . 67 

Required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 

Remove the defective card drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 

Replace the card drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 

Replace the Compact Flash card . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 

Job Aid: Supported CD/DVD-ROM drives . . . . . . . . . . . . . . . . . 69 

Panasonic Digistor 73082 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 

TEAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 

Addonics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 

Connecting to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 

4 Job Aids for Field Replacements (FRUs) for the Avaya S8300 Server with the G700 Media Gateway

Job Aid: Replacing the Communication Manager 

S8300B/C Server or its hard drive 

Note: 

Note: This document is available separately as 555-245-753 (Material ID 700432008). 

This Job Aid describes the procedures to replace an installed Communication Manager 

S8300B/C Server or its hard drive. Procedures for replacing an installed Communication 

Manager S8300B/C server with the co-resident SIP Enablement Services application are in Job 

Aid: Replacing the Communication Manager S8300C Server with SES co-resident or its hard 

drive. 

Note: The 

Important: Always 

Note: 

term "S8300 hardware" refers to the: 

- S8300C Server circuit pack (Material ID 700407810) including its 40 GB hard disk 

drive (Material ID 700406606) 

- S8300B Server circuit pack (Material ID 700394810) including its hard disk drive 

(Material ID 700394943) 

Assumptions 

! Important: 

check the Avaya Support Website for Product Correction Notices at 

http://support.avaya.com and select Product Correction Notices (All Avaya 

products) in the MOST POPULAR PRODUCTS IN SUPPORT section. 

The following items are assumed for the successful completion of this replacement procedure. If 

any of these assumptions do not apply to your scenario, some steps in the on-site replacement 

procedures may need to be modified: 

l The existing S8300 hardware may or may not be functional. 

l The S8300 may be configured as a primary controller or as an LSP. 

l The following information is available: 

- customer FTP server IP address, login, and password 

- contents of a Pre-Installation Worksheet 

03-300528 Issue 4 January 2008 5

Job Aid: Replacing the Communication Manager S8300B/C Server or its hard drive 

Note: See 

l The technician is familiar with the connection and access methods to the S8300, including 

setting up a direct connection to the S8300 Services port and using the Maintenance Web 

interface. 

Note: 

Installation and Upgrades for the Avaya G700 Media Gateway and Avaya 

S8300 Server, 555-234-100, for detailed information about setting up 

connections to the G700 and S8300 and the associated laptop configurations. 

Before you go to the site 

There are several possible hardware replacement scenarios for S8300. You should determine 

which of the scenarios applies and ensure that you have 

l Site-specific information 

l Unity CD and USB reader 

l Service packs 

l Firmware files 

Identify the replacement scenario 

The most common replacement scenario in this document is to replace the S8300 Server with 

the same version. However, some earlier hardware versions are no longer available, requiring 

these considerations: 

l Replacing an S8300A with an S8300B on page 6 

l Replacing an S8300B with an S8300C on page 7 

l Identify the replacement scenario on page 7 

Replacing an S8300A with an S8300B 

! Important: 

Important: Do not use this Job Aid if you need to replace an S8300 version A with version B. 

Instead, refer to Installation and Upgrades for the Avaya G700 Media Gateway 

and Avaya S8300 Server, 555-234-100. 

An S8300 version A will be replaced with an S8300 version B if: 

l The system is a pre-2.1 release of Communication Manager running on an S8300A and 

the customer wishes to upgrade to release 2.1 or later. 



l The S8300A is faulty and only S8300B replacement units are available. 

When a pre-2.1 release of Communication Manager is running on an S8300A, and you want to 

upgrade to a 2.1 or later release, you must replace the S8300A with an S8300B. The B version 

supports any Communication Manager release but the A version supports only pre-2.1 

releases. The replacement S8300B is normally shipped without Communication Manager 

software. In this case, the S8300 hard drive must be remastered, the Communication Manager 

software installed, and the server must be configured. These procedures are covered in 

Installation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Server, 

555-234-100. 

Replacing an S8300B with an S8300C 

! Important: 

Important: Do not use this Job Aid if you need to replace an S8300 version B with version C. 

Instead, refer to Installation and Upgrades for the Avaya G700 Media Gateway 

and Avaya S8300 Server, 555-234-100. 

An S8300 version B will be replaced with an S8300 version C if: 

l The system is a pre-4.0 release of Communication Manager running on an S8300B and 

the customer wishes to upgrade to release 4.0 or later. 

l The S8300B is faulty and only S8300C replacement units are available. 

When a pre-4.0 release of Communication Manager is running on an S8300B, and you want to 

upgrade to a 4.0 or later release, you must replace the S8300B with an S8300C. The S8300C 

version supports only Communication Manager 4.0 and later releases. The replacement 

S8300C is normally shipped without Communication Manager software. In this case, the 

S8300C must be remastered, the Communication Manager software installed, and the server 

must be configured. These procedures are covered in Installation and Upgrades for the Avaya 

G700 Media Gateway and Avaya S8300 Server, 555-234-100. 

In addition the S8300C does not support the CWY1 board that might be present with the 

S8300A/B. Refer to Installation and Upgrades for the Avaya G700 Media Gateway and Avaya 

S8300 Server, 555-234-100 for proper conversion and announcement transfer procedures. 

Identify the replacement scenario 

Eight scenarios for replacing the S8300 hardware are summarized in Table 1: Replacement 

scenarios on page 8. Each scenario requires a slightly different pre-installation preparation and 

a slightly different installation procedure. The different scenarios depend on whether the original 

(currently installed) hardware is functional, and whether the software releases installed on the 

original and new hardware are the same, different, or unknown. 

03-300528 Issue 4 January 2008 7


Tip: Scenario 

Tip: 

8 is the most common replacement scenario for replacing the server/ 

hard drive. 

Table 1: Replacement scenarios 1 of 2 

Original 

hardware is: 

Functional 

Software 

release on new 

hardware is: Scenario # Replacement procedure: 

Original 

earlier than 

New 

Original 

same as 

New 

Original 

later than 

New 

1 

2 

3 

l Upgrade software on original hardware 

l Back up data 

l Replace hardware 

l Install license and authentication files 

l Configure network data 

l Restore all data 









l Upgrade software on new hardware 



8 Job Aids for Field Replacements (FRUs) for the Avaya S8300 Server with the G700 Media Gateway 

1 of 2

Table 1: Replacement scenarios 2 of 2 

Original 

hardware is: 

Not functional 

Either 

functional or 

not functional 

Software 

release on new 

hardware is: Scenario # Replacement procedure: 

Original 

earlier than 

New 

Original 

same as 

New 

Original 

later than 

New 

Original SW 

release 

unknown 

No software * 

*. A blank hard drive/Compact Flash is the common replacement scenario. 

4 

5 

6 

7 

8 



l Use IW to configure server data 

l Restore only translations & Audix 

announcements 







l Upgrade software on new hardware 






l Upgrade new hardware to latest bug-fix load, if 

needed 

l Use IW to fully configure server data 

l Restore only translations & Audix 

announcements 


l Install Communication Manager software 

l Check for service packs 




2 of 2 

03-300528 Issue 4 January 2008 9


Description of replacement scenarios 

When the S8300 hardware is replaced, you need to reconfigure the S8300 Server. The easiest 

way to do this is to back up the configuration data from the original hardware and do a full 

restore to the new hardware. 

Scenario 8 is the common replacement scenario in which the old and new hardware and 

software versions are the same. However, for scenarios 1, 3, and 6, the original and new 

hardware are running different software releases. In these scenarios, you will need to do a 

software upgrade (on the original hardware for 1 and on the new hardware for 3 and 6) to make 

the software releases the same. In scenario 6, since the hardware is not functional, you cannot 

do a backup so you must restore the latest available backup. To do these upgrades, you must 

have a CD containing the appropriate server software load. The software load is typically be the 

latest GA bug-fix load, but it could be an earlier load depending on what is required to make the 

software releases the same on the original and new hardware. 

For scenarios 2 and 5, the original and new hardware are running the same software release so 

no upgrades are required. For scenario 5, you must restore the latest available backup. 

For scenario 4, you cannot use the latest available backup to restore the configuration data. 

(You cannot upgrade the original hardware or backup the configuration data because the 

hardware is not functional. You cannot do a full restore of the latest available backup because 

the original and new hardware have different software releases). In this scenario, you must do a 

full configuration using the Installation Wizard or the Maintenance Web Interface and restore 

just the translations and AUDIX files from the latest available backup. 

For scenario 7, you (and the customer) do not know the software release on the original 

hardware, and you are unable to check the software release because the hardware is not 

functional. In this case, you must follow the replacement procedure in scenario 4, with the 

additional step of upgrading the new hardware to the latest GA bug-fix load, if that load is not 

already installed on the new hardware. This upgrade step ensures that the system is not 

downgraded in case the original hardware had the latest GA bug-fix load installed. 

Before going to the customer site 

Perform the following steps before going to the customer site: 

1. Download the current license file and authentication (password) file from the RFA website. 

The license file must be associated with the serial number of the G700 in which the 

defective hardware resides. Save the license and authentication files on the laptop that you 

use at the customer site. 



2. For scenarios 4 and 7 — if the original hardware is not functional, and the original hardware 

has an earlier (or unknown) software release than the release installed on the new 

hardware, then you need to do a full configuration (rather than a full restore). 

Create a pre-installation server worksheet when configuring the S8300 after hardware 

replacement. There is an electronic version and a printable version of the pre-installation 

worksheet: 

l The electronic version is used with the Installation Wizard to directly load the 

configuration data onto the S8300. 

l The printable version is used to record the configuration data, which is then manually 

entered into the screens of the Installation Wizard or the Maintenance Web Interface. 

The electronic version, used with the Installation Wizard, is recommended because it simplifies 

the data-entry task and is more accurate. You can obtain the pre-installation worksheet from 

http://support.avaya.com/. 

Note: You 

Note: 

do not need to create a pre-installation worksheet for the other scenarios (1, 

2, 3, 5, and 6). 

3. For scenario 7 — if the software release on the original hardware is unknown, check to see 

if the software release on the new hardware is the latest GA bug-fix load. If not, obtain a CD 

with the latest GA bug-fix load. 

4. Determine backup location, user name, ftp host name, directory, and password to do an 

FTP backup when on site. Keep this information handy for the restore. 

5. For scenarios 1, 3, and 6 — if an upgrade is needed, obtain a CD with the appropriate 

release of the server software to be used for upgrading the original or new hardware. (The 

appropriate release is whatever makes the releases on the original and new hardware the 

same after the upgrade). 

6. For scenarios 1, 2, and 3, obtain information about the customer’s FTP backup server: IP 

address, user name, password, ftp host name, and directory. 

7. Determine whether software service packs will be needed and, if so, download the 

appropriate software service pack to your laptop. 

8. If the new hardware has a release of the server software that is later than the release 

installed on the original hardware, you may need to upgrade the G700 firmware. 

l If you need to upgrade the G700 firmware, go to the Avaya Support Web site (http:// 

support.avaya.com/downloads) then choose G700 Media Gateway. 

l Instructions for upgrading the G700 firmware are in Job Aid: Firmware Download 

Procedure for the G700 Media Gateway, 555-245-758. 

03-300528 Issue 4 January 2008 11


At the customer site 

Use the following procedure to replace the S8300 hard drive or the S8300 Server circuit pack 

(including its hard drive). 

Procedure to replace the S8300 hardware 

Note: Some 

Note: If 

Note: 

of the link names on the Maintenance Web Interface referenced in this 

procedure might vary depending on the version of Communication Manager you 

are using. 

1. If the S8300 hardware is still functional or can be made functional, connect your laptop to 

the Services port on the S8300 and access the Maintenance Web Interface. 

If you do not know whether the S8300 hardware is functional, perform the following 

procedure to determine if it is functional: 

a. Connect your laptop (with a crossover cable) to the Services port on the S8300, open the 

IE browser, and connect to http://192.11.13.6. 

b. If you do not get the Welcome screen, skip to Step e. 

c. If you get the Welcome screen, click Continue, log in, and launch the Maintenance Web 

Interface. 

d. In the Server Upgrades section select Boot Partition. 

- If the View Partition Status table shows the status of the hda1 and hda6 partitions, the 

S8300 hardware is functional; skip to Step 2 

- If the View Partition Status table is not displayed, or you get an error message, the 

S8300 hardware may not be functional; continue with Step e. 

e. If the previous steps indicate that the S8300 hardware may not be functional, unseat and 

reseat the S8300 server and repeat Steps a - d above. If you do not get the Welcome 

screen in Step b or if the View Partition Status table is not displayed in Step d, then the 

S8300 hardware is not functional. 

Note: 

the S8300 hardware is not functional, skip Step 2 and Step 3 and continue with 

Step 4. 

2. Check to see if the new hardware has a higher software release than the current system. If 

so, upgrade the server software on the original hardware to the same release as is on the 

new hardware. This applies to dot releases as well as major releases. 


Note: The 

Note: The 

CAUTION: Be 


Note: 

new hardware (S8300B or S8300C or new hard disk drive is usually shipped 

with no software loaded. 

3. Back up data: 

a. On the Maintenance Web Interface navigational panel, select Backup Now under the 

"Data Backup / Restore" heading. 

b. On the Backup Now screen, check all of the following data sets: 

- If the S8300 is not an LSP, select ACP Translations; select the radio button for Save 

ACP translations before backup. 

- Server and System Files 

- Security Files 

- If IA770 is installed on the S8300, also select Audix Names, Translations and 

Messages. 

c. Select the Backup Method (SCP, SFTP, or FTP) and enter the customer-supplied 

information for: 

- User Name 

- Password 

- Host Name 

- Directory 

Note: 

S8300C supports backup to the external Compact Flash. 

d. Click the Start Backup button. 

e. If IA770 is installed on the S8300, back up AUDIX announcements: 

- Return to the Backup Now screen and uncheck all but Audix Announcements. 

- Select the Backup Method and enter the login destination information as in Step c. 

- Click the Start Backup button. 

4. Install the new hard drive or S8300 Server. 

! CAUTION: 

sure to wear a properly grounded ESD wrist strap when handling the S8300 

Server, hard drive, and the (optional) CWY1. Place all components on a 

grounded, static-free surface when working on them. When picking up the hard 

drive, be sure to hold it only on the edges — do not touch the bottom of the hard 

drive. 

a. Shutdown the S8300 Server using either the Web interface or the manual Shutdown 

button on the S8300 faceplate. 

03-300528 Issue 4 January 2008 13


Note: S8300B: 

Important: S8300B: 

- On the Maintenance Web Interface, select Shutdown Server under the "Server" 

heading. Select the Delayed Shutdown option, uncheck the "Restart server after 

shutdown" checkbox, and click Shutdown. 

- Alternatively, you can manually initiate a shutdown by pressing the Shutdown button 

on the S8300 faceplate. Hold the button in until the green "OK to Remove" LED starts 

blinking. 

b. When the "OK to Remove" LED is on steady or when you are certain that the server has 

powered down you can continue with Step c. If you are also replacing the G700, you can 

power it down. 

c. Loosen the two thumb screws on the S8300. 

Note: 

When removing or inserting the S8300B circuit pack, the LED module 

(above slot V1) must also be removed or inserted together with the S8300B. 

S8300C: The S8300C can be removed independently of the LED module. 

d. Remove the S8300 circuit pack (and LED module for S8300B) from the G700. 

! Important: 

If you are replacing the hard drive use Step e through Step m and 

Figure 1: S8300B hard drive replacement on page 15. If you are replacing the 

entire S8300 Server (including its hard drive), skip to Step 6. 

S8300C: If you are replacing the hard drive use Step n through Step u and 

Figure 2: S8300C hard drive replacement on page 17. If you are replacing the 

entire S8300 Server (including its hard drive), skip to Step 6. 

e. S8300B: Unscrew the four screws on the bottom of the S8300 circuit pack that attach to 

the hard-drive standoffs (Refer to Figure 1: S8300B hard drive replacement on 

page 15). 


Figure 1: S8300B hard drive replacement 

Figure notes: 

ALM 

TST 

ACT 

OK TO 

REMOVE 

SHUT DOWN 

indchd3 KLC 120402 

SERVICES USB 1 USB 2 

1. S8300 circuit pack 5. Ribbon Cable Connector 

2. Hard drive 6. Hard-Drive Connector Pins 

3. Hard-drive standoffs 7. Optional IA770 Module. Note: this 

module is unnecessary if running 

Communication Manager 3.0 or 

later because its functionality is 

supported in software. 

4. Four (4) hard drive 

mounting screws 

1 

6 

5 

2 

5 

2 

4 

ALM 

TST 

ACT 

SHUT DOWN 

OK TO 

REMOVE 

SERVICES USB 1 USB 2 

3 

7 


03-300528 Issue 4 January 2008 15


Note: If 

CAUTION: In 

Important: Step 

f. S8300B: Detach the hard-drive ribbon cable from the hard drive (leave cable attached to 

the S8300 circuit pack). 

g. S8300B: Unpack and install the new hard drive on the S8300. Standoffs for the new hard 

drive should be included in the new hard drive package. 

Note: 

standoffs are not included with the new hard drive, remove the standoffs from 

the old drive and reuse them. Before screwing the standoffs into the new 

hard drive, clean the threads thoroughly with a damp cloth or paper towel. 

h. S8300B: Screw the standoffs into the new hard drive. 

! CAUTION: 

Step i, be careful not to bend the pins on the hard drive. Leave the four jumper 

pins to the right of the ribbon cable open and unconnected, as shown in 

Figure 1: S8300B hard drive replacement on page 15. 

i. S8300B: Connect the open end of the hard-drive ribbon cable (which is attached to the 

S8300 circuit pack) to the replacement hard drive, as shown in Figure 1: S8300B hard 

drive replacement on page 15. Connect pin number one to the end of the ribbon 

connector marked with the red stripe. 

j. S8300B: Place the hard drive on the S8300 circuit pack with the standoffs aligned with 

the screw holes. 

k. S8300B: Hold the S8300 circuit pack on its side, with the hard drive in place, and screw 

the four screws through the bottom of the S8300 circuit pack into the hard-drive 

standoffs. 

l. S8300B: If you are replacing the S8300 circuit pack, and if the CWY1 board is installed 

on the original S8300, remove the CWY1 board from the original S8300 and install it on 

the new S8300 circuit pack. 

m. S8300B: Insert the S8300 into slot V1 of the G700. The LED panel (above slot V1) must 

be removed and reinserted together with the S8300 circuit pack. Insert both the LED 

panel and S8300 circuit pack about one-third (1/3) of the way into the guides (the guides 

are in slot V1 for the S8300 and above slot V1 for the LED panel). Push both circuit 

packs (together) back into the guides, gently and firmly, until the front of each circuit pack 

aligns with the front of the G700. 

! Important: 

n through Step u apply to the S8300C only. 

n. S8300C: From the bottom of the S8300 circuit pack remove the two screws that attach to 

the hard-drive standoffs (Refer to Figure 2: S8300C hard drive replacement on 

page 17). 


Figure 2: S8300C hard drive replacement 

ALM 

APP 

ACT 

OK TO 

REMOVE 

h2dcchdr LAO 112006 

Figure notes: 

SHUT DOWN 

1 

SERVICES 

USB 1 USB 2 USB 3 

S8300C 

C_V1 

1. S8300C circuit pack 4. Hard drive mounting screws (2) 

2. Hard drive 5. Hard drive connector 

3. Hard drive standoffs (2) 

3 


o. S8300C: Detach the hard drive by pulling it directly out of the connector. 

p. S8300C: Locate the standoffs for the new hard drive. If standoffs are not included with 

the new hard drive, remove the standoffs from the old drive and reuse them. 

q. S8300C: Screw the standoffs into the new hard drive. 

r. S8300C: Connect the hard drive to the hard-drive connector (Figure 2: S8300C hard 

drive replacement on page 17). 

s. S8300C: Align the hard drive standoffs with the mounting holes on the S8300 circuit 

pack. 

4 

2 

5 

03-300528 Issue 4 January 2008 17


t. S8300C: Hold the S8300 circuit pack on its side with the hard drive aligned with the 

mounting holes, and screw the two screws through the bottom of the S8300 circuit pack 

into the hard-drive standoffs. 

u. S8300C: Guide the S8300 into slot V1 of the G700, but do not completely insert the 

server in the slot. 

5. Before completely inserting the S8300B/C into slot V1 of the G700, connect the USB 

DVD-ROM/CD-R/W drive to the S8300. 

6. Completely insert the S8300B/C in slot V1 and secure the S8300 faceplate with the thumb 

screws. Tighten the thumb screws with a screwdriver. 

7. Place the Communication Manager CD in the USB DVD-ROM/CD-R/W reader and close 

the tray. 

8. Power up the G700 if the power was removed earlier. 

9. Install Communication Manager from the CD (refer to Installation and Upgrades for the 

Avaya G700 Media Gateway and Avaya S8300 Server, 555-234-100). 

The server reboots after installation. 

10. Connect your laptop to the Services port on the S8300 and access the Maintenance Web 

Interface. 

11. Set server date and time: 

a. At the Maintenance Web Pages select Server > Server Date/Time. 

The Server Date/Time window displays. 

b. Set the server time within five (5) minutes of the Network Timer Server (NTS) time, date 

and time zone so that synchronization can occur. 

12. If necessary, upgrade the server software on the new hardware: 

l If the software release installed on the new hardware is earlier than the release on the 

original hardware, upgrade the software on the new hardware to match the release on 

the original hardware. 

l If the software release on the original hardware is unknown, and the software on the new 

hardware is not the latest bug-fix load, upgrade the software on the new hardware to the 

latest bug-fix load. 

13. S8300B only: Disable RAM disk on the server: 

a. Access the server’s command line interface using an SSH client, like PuTTY, and an IP 

address of 192.11.13.6. 

b. At the command line type sudo ramdisk -v -f disabled and press Enter. 

The system does not display any information to the screen if there are no errors. 

c. At the command line type ramdisk -v -s and press Enter to confirm the setting. 

Confirm that the setting in the ecs.conf file is the desired state after the next reboot. 

14. Reboot the server. 


Important: DO 


15. Install any software service packs required. 

16. Configure the S8300 and restore data. Do either Step a or Step b below: 

a. If the original hardware is functional or if the software release installed on the original 

hardware is the same as or later than the release installed on the new hardware, then: 

l If you are restoring data from the network, configure the network data (Host Name, IP 

address, subnet mask, default gateway IP address). 

l Restore all data. 

b. If the original hardware is not functional and the software release installed on the original 

hardware is either unknown or earlier than the release installed on the new hardware, 

then: 

l Configure the S8300 as you would a new install using either the Avaya Installation 

Wizard and the Pre-Installation Worksheet previously created, or using the 

Maintenance Web Interface. 

l Upgrade to the same or later software 

l Restore only the translations and the Audix announcements 

17. If the new hardware has a later software release than the original hardware, check to see if 

you need to upgrade the G700 firmware as described in Step 8 in Before going to the 

customer site on page 10. 

18. Check for and resolve any new alarms. 

19. Test as appropriate — for example, make station and trunk calls. 

20. Save translations. If the S8300 on which you replaced the hardware is configured as an 

LSP, save translations on the primary controller, not the LSP. 

21. S8300B only: Enable RAM disk on the server: 


address of 192.11.13.6. 

b. At the command line type sudo ramdisk -v -f enabled and press Enter. 

The system does not display any information to the screen if there are no errors. 

c. At the command line type ramdisk -v -s and press Enter. 

Confirm that the setting in the ecs.conf file is the desired state after the next reboot. 

! Important: 

NOT OMIT THE NEXT STEP. 

22. S8300B and S8300C: Reboot the server. 

23. Install the license and authentication files. 

24. If this server is a LSP or an ESS, issue these commands from the server command line: 

a. stop -af or stop -caf to stop the LSP/ESS 

03-300528 Issue 4 January 2008 19


b. start -a or start -ca to start the LSP/ESS 

25. Re-enable alarm origination: 

a. At the server command line type almenable -d b -s y and press Enter, where: 

l -d b sets the dialout option to both numbers 

l -s y enables sending SNMP traps. 

b. Type almenable without any options and press Enter to verify that alarm origination is 

enabled. 

26. Logoff the system. 


Job Aid: Replacing the Communication Manager 

S8300C Server with SES co-resident or its hard drive 

This Job Aid describes the procedures to replace an installed Release 5.0 Communication 

Manager S8300C Server with the co-resident SIP Enablement Services (SES) application or its 

hard drive. If the customer has the IA770 messaging application installed, messaging-related 

tasks are also included in the replacement procedure. 


! Important: 

check the Avaya Support Website for Product Correction Notices at 



Replacement materials 

Hardware 

l S8300C Server circuit pack (Material ID 700407810) 

l 40 GB hard disk drive (Material ID 700406606) 

l DVD/CD USB reader 

l Antistatic wrist strap and mat 

Required information 

l Server configuration information: 

- Server host name 

- Subnet mask 

- IP addresses of the server and default gateway, and IA770 (integrated messaging), if 

installed 

l Backup information: 

- Location/device 

03-300528 Issue 4 January 2008 21

Job Aid: Replacing the Communication Manager S8300C Server with SES co-resident or its hard drive 

- User name 

- FTP host name 

- Directory 

- Password 

Additional information 

l Installation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Server 

(555-234-100) 

l "Administering Communication Manager for SIP Enablement Services" in Administering 

SIP Enablement Services on the Avaya S8300 Server for Co-resident SES and 

Communication Manager (03-602508) 

Before going to the customer site 

Download the following to the laptop that you will use at the customer site: 

1. Communication Manager license file and authentication (password) file from the RFA site. 

The license file must be associated with the serial number of the media gateway in which 

the defective hardware resides. 

2. SES license file 

3. Software service pack 

4. Security updates 

5. Firmware upgrades: 

- Media gateway 

- Media module(s) 

- IP telephone firmware 

The Avaya Support URL is http://support.avaya.com/downloads. 

The RFA URL is http://rfa.avaya.com/. 


Determine whether the hardware is functional 

Determine whether the hardware is functional 

To determine whether the S8300C is functional: 

1. Connect your laptop to the Services port on the S8300C, launch a browser, and access the 

Integrated Management Standard Management Solutions main page at the 192.11.13.6 

IP address. If you can connect to this page, the hardware is functional. Continue with Back 

up data on page 23. 

2. If you do not know whether the S8300C hardware is functional or you cannot connect to the 

Maintenance Web Pages: 


address of 192.11.13.6. 

b. Type df at the command line. 

The server displays a list of file systems. 

c. Look for "...sda" and "...hda" entries: 

- /dev/sda means that files on the hard drive are accessible. 

- /dev/hda means that files on the on-board Compact Flash are accessible. 

d. If you can see either "...sda" or "...hda" entries, the hard drive and onboard Compact 

Flash are functional. Continue with Back up data on page 23. 

e. If you cannot see the "...sda" or "...hda" entries, power-cycle S8300C (press the 

Shutdown button on the S8300C faceplate and hold the button until the green "OK to 

Remove" LED starts blinking) and repeat Steps a - c above. If you still cannot see the 

"...sda" or "...hda" entries, the hardware is not functional, and you must use the 

customer’s backups (translations, SES database, operating system, security, and 

messaging data and announcements) when you get to Restore backup data on page 33. 

Skip to Power down the S8300C on page 24. 

Back up data 

To back up the data on the S8300C Server: 

1. At the Maintenance Web Pages select Data Backup / Restore > Backup Now. 

The Backup Now page displays. 

2. In the Data Sets section select (check) all of the following data sets: 

- If the S8300C is not an LSP, select ACP Translations; select Save ACP translations 

before backup. 

03-300528 Issue 4 January 2008 23


Tip: Backing 

- Server and System Files 

- Security Files 

- SES Files 

- If IA770 is installed on the S8300C select AUDIX, also select Audix Names, 

Translations and Messages. 

3. Select the Backup Method: 

- Local PC Card (the USB-connected Compact Flash on the S8300C circuit pack) 

Tip: 

up to the USB Compact Flash saves remastering time. 

- Network Device: enter the customer-supplied information for: 

l User Name 

l Password 

l Host Name 

l Directory 

4. Click Start Backup. 

Wait for the message indicating that the backup was successful. 

5. If IA770 is installed on the S8300C, back up AUDIX announcements: 

- Return to the Backup Now screen and uncheck all but Audix Announcements. 

- Select the Backup Method (see Step 3 above). 

- Click Start Backup. 

Power down the S8300C 

! CAUTION: 

CAUTION: Be sure to wear a properly grounded ESD wrist strap when handling the S8300C 

Server or its hard drive. Place all components on a grounded, anti-static mat 

when working on them. When picking up the hard drive, hold only the edges — 

do not touch the bottom of the hard drive. 

To power down the server: 

1. Shutdown the S8300C Server using either the Maintenance Web Pages or the manual 

Shutdown button on the faceplate. 


Install the replacement hard drive or server 

- On the Maintenance Web Pages, select Server > Shutdown Server: Select the 

Delayed Shutdown option, uncheck the Restart server after shutdown checkbox, and 

click Shutdown. 

- Alternatively, you can manually initiate a shutdown by pressing the Shutdown button on 

the S8300C faceplate. Hold the button in until the green "OK to Remove" LED starts 

blinking. 

2. When the "OK to Remove" LED is on steady or when you are certain that the server has 

powered down you can continue with installing the new hard drive or server. 

3. Remove power from the media gateway as appropriate. 

Install the replacement hard drive or server 

Note: 

Note: If you are re-using the original hard drive, begin with Step 1 and complete this 

entire section. If you are replacing both the server and the hard drive, complete 

Steps 1 and 2, then skip to Step 10 and complete the remainder of this section. 

To install a new hard drive and/or replace the S8300C Server: 

1. Loosen the two thumb screws on the S8300C circuit pack. 

2. Remove the S8300C circuit pack from the media gateway. 

3. From the bottom of the S8300C circuit pack remove the two screws that attach to the 

hard-drive standoffs (Refer to Figure 3: S8300C hard drive replacement on page 26). 

03-300528 Issue 4 January 2008 25


Figure 3: S8300C hard drive replacement 

ALM 

APP 

ACT 

OK TO 

REMOVE 

h2dcchdr LAO 112006 

Figure notes: 

SHUT DOWN 

1 

SERVICES 

USB 1 USB 2 USB 3 

S8300C 

C_V1 

1. S8300C circuit pack 4. Hard drive mounting screws (2) 

2. Hard drive 5. Hard drive connector 

3. Hard drive standoffs (2) 

4. Detach the hard drive by pulling it directly out of the connector. 

5. Locate the standoffs for the replacement hard drive. If standoffs are not included with the 

new hard drive, remove the standoffs from the old drive and reuse them. 

6. Screw the standoffs into the new hard drive. 

7. Connect the hard drive to the hard-drive connector (Figure 3: S8300C hard drive 

replacement on page 26). 

8. Align the hard drive standoffs with the mounting holes on the replacement server circuit 

pack. 

26 Job Aids for Field Replacements (FRUs) for the Avaya S8300 Server with the G700 Media Gateway 

3 

4 

2 

5

Set TELNET parameters 

9. Hold the circuit pack on its side with the hard drive aligned with the mounting holes, and 

screw the two screws through the bottom of the circuit pack into the hard-drive standoffs. 

10. Guide the replacement server circuit pack into the appropriate slot of the media gateway, 

but do not completely insert it in the slot. 

11. Before completely inserting the S8300C circuit pack into its slot in the media gateway, 

connect the USB DVD-ROM/CD-R/W drive to the S8300C. 

12. Place the customer’s Communication Manager CD in the USB DVD-ROM/CD-R/W reader 

and close the tray. 

13. Completely insert the S8300C in its slot and secure by tightening the thumb screws. 

14. Power up the gateway if the power was removed earlier. 

Set TELNET parameters 

The Microsoft TELNET application might be set to send a carriage return (CR) and line 

feed (LF) each time you press Enter. The installation program interprets this as two key 

presses. You must change this before you TELNET to the server. 

Note: This 

Note: 

procedure is performed entirely at your laptop, not on the server. 

1. Click on Start > Run to open the Run dialog box. 

2. Type telnet and press Enter to open a Microsoft TELNET session. 

3. Type unset crlf and press Enter. 

4. Type display and press Enter to confirm that either Sending only CR or Line feed 

mode--causes the return key to send CR displays. 

5. Type quit or close the TELNET window by clicking on the X in the upper-right corner. 

This resets your Microsoft TELNET defaults and does not need to be done each time you 

use TELNET. 

Install the software 

To install the software (Communication Manager and optionally, IA770 on the server: 

1. At your laptop click on Start > Run to open the Run dialog box. 

2. Type telnet 192.11.13.6 and press Enter. 

03-300528 Issue 4 January 2008 27


Tip: To 

Note: IA770 

3. The installation script looks for the software CD in the DVD/CD drive connected to the USB 

port. If the DVD/CD drive was not attached to a USB port when the server booted up, you 

will not see any activity on the screen. In this case perform the following: 

a. Press the Shut Down button on the server. 

b. When the OK-to-remove light comes on, connect the DVD/CD-ROM drive to a USB port. 

c. Unseat and reseat the S8300C in its slot. 

Tip: 

navigate the installation screens, use the arrow keys to move to an option, 

then press the space bar to select the option. Press Enter to submit the screen. 

4. Select Install and press Enter. 

The Select Release Version screen displays. 

5. Select the appropriate release version then select OK and press Enter. 

The Run AUDIX Installation screen displays. 

Note: 

is optionally installed on the server when you install Communication 

Manager. If the customer was not using IA770 before the equipment 

replacement, do not install it. 

6. Select Yes if you want to install IA770 concurrently with Communication Manager; select 

No if you do not. 

The following processes are initiated: 

- The server’s hard drive and internal Compact Flash are partitioned and reformatted. 

- The Linux operating system is installed. 

- Once the drive is properly configured, Communication Manager software is installed and 

the progress reported. 

- If elected, IA770 is installed. 

The process takes about 30 minutes. When the server is ready to reboot, the CD drive door 

opens and a reminder to check the Avaya Support Site (support.avaya.com/downloads) for 

the latest software and firmware updates displays. 

The reboot takes 1-3 minutes without IA770 and 3-6 minutes if it is present. 

7. At your laptop click Start > Run to open the Run dialog box. 

8. Type ping -t 192.11.13.6 and press Enter. 

9. Wait for the reply from the server to ensure connectivity to it. 


Verify the software version 

Verify the software version 

To verify the software version that you just installed: 

1. At a browser on your laptop log in to the Maintenance Web Pages (192.11.13.6). 

2. Select Server > Software Version. 

The Software Version page displays. 

3. Verify that the server is running Release 5.0 software. The beginning of the Report as: 

string should show R015x.00. 

4. Verify that the DVD/CD-ROM drive opened at the end of the software installation. 

5. Disconnect the DVD/CD-ROM drive from the server’s USB port. 

Set the time, date, and time zone 

To set the time, date, and time zone on the server: 

1. At the Maintenance Web Pages select Server > Server Date/Time. 

The Server Date/Time window displays. 

2. Set the server time within five (5) minutes of the Network Timer Server (NTS) time, date and 

time zone so that synchronization can occur. 

Copy files to the server 

While reformatting the hard drive a new directory, /var/home/ftp/pub, was created. You must 

copy these files to the pub directory on the server’s hard drive: 

l Communication Manager software service pack 

l License file 

l Avaya authentication file 

l Updated media gateway, media modules, or IP telephony firmware files 

l Security updates 

l Messaging application service packs, RFUs, announcement files, or language sets 

03-300528 Issue 4 January 2008 29


To copy files to the server: 

1. At the Maintenance Web Pages select Miscellaneous > Download Files. 

The Download Files page displays. 

2. Select File(s) to download from the machine I’m using to connect to the server. 

3. Click Browse to open the Choose File window to navigate to the files you want to 

download. 

4. Select the file(s) to download. 

Note: If 

Note: To 

Note: 

you need to download an IP telephone firmware file, download this file last with 

the "Install this file on the local server" checked. The files are copied to the 

.../tftpboot directory, the IP telephone Web page is reinstated, and the firmware 

restored at the next reboot. 

Note: 

manually FTP files from your laptop to /var/home/ftp/pub, you must change the 

directory to pub (type cd pub) after starting FTP and logging in. 

5. Click Download to copy the files to the server. 

The transfer is complete when the message, "Files have been successfully downloaded to 

the server" displays. 

Download optional language files 

If the optional language files are needed, copy the files from the language CD to /var/home/ftp/ 

pub. 

1. Insert the language CD in your laptop’s CD-ROM drive. 

2. At the Maintenance Web Pages select Miscellaneous > Download Files. 

3. Select File(s) to download from the machine I’m using to connect to the server. 

4. Browse to the laptop CD and select each language file that you want to copy to the server. 

5. Click Download. 

The transfer is complete when you see the message, "Files have been successfully 

downloaded to the server." 

6. If you need to copy more than four (4) optional language files, repeat this procedure. 

Copies of the optional language files are now in the /var/home/ftp/pub directory and are 

automatically installed during the next reboot. 


Install service pack, updates 

Install service pack, updates 

If there is a service pack available for the server: 

1. At the Maintenance Web Pages select Server Upgrades > Manage Updates. 

The Manage Updates page displays. 

2. If an update file that you want to activate shows packed in the Status column, select that 

file (radio button) and click Unpack. 

The status of the unpacking process displays on the screen. 

3. Wait until the system displays the message, "...unpacked successfully," and click Continue. 

The Manage Updates page displays. 

4. If the update that you want to activate shows unpacked in the Status column, select the file 

(radio button) and click Activate. 

The status of the activation process displays on the screen. If a reboot is required, the 

system automatically reboots. 

5. Click on Yes. 

Wait until the system displays the Continue button. 

6. Click Continue. 

Configure network parameters 

If you backed up the server data to a Local PC Card / Compact Flash card, omit this section and 

continue with Enable SES on page 32. Otherwise, complete this entire section. 

Note: 

Note: You must have the host name, subnet mask, and IP addresses of the server and 

default gateway to complete this procedure. 

To configure the network parameters on the server: 

1. At the Maintenance Web Pages select Server Configuration > Configure Server. 

The Configure Server wizard launches. 

2. Click Continue until you get to the "Specify how you want to use this wizard" screen. 

3. Select Configure individual services and click Continue. 

4. Click Set Identities from the "Configure Individual IP Services" list on the left. 

The Set Identities page displays. 

03-300528 Issue 4 January 2008 31


Note: If 

5. Fill in the host name with the name of the server. 

6. Click Continue. 

The Configure Interfaces page displays. 

7. Fill in the correct server and gateway IP addresses, the subnet mask, and, if IA770 is 

installed, its IP address (but not if this server is an LSP). 

If these fields are already filled in, overwrite them with the correct information. Leave the 

Integrated Message field blank. 

8. Click Change to update the system files. 

Note: 

an Action Cancelled message appears before the Success message, refresh 

the screen and click Change again. 

9. When the configuration change is complete, the "Successfully configured ethernet 

interfaces" message displays. 

Enable SES 

If the S8300C is a main server (primary controller) and was running SES before the equipment 

replacement, you must re-enable SES: 

1. At the Maintenance Web Pages select Miscellaneous > SES Software. 

The SES Software page displays, and the text, "SES is disabled" should appear just above 

the Enable SES button. 

2. Click Enable SES. 

3. Wait approximately 30 seconds and click the refresh button on your browser. 

The SES Software page should show, "SES is enabled." 

4. To verify that SES is enabled go to the Integrated Management Standard Management 

Solutions main page. 

5. Verify that the SES Administration option is now available. 

Verify connectivity to the backup files 

To verify that the Ethernet port is working, ping the FTP server where the backup files are 

stored. 

1. At the Maintenance Web Pages select Diagnostics > Ping. 


Restore backup data 

2. Enter the IP address of the device on which the backup files are stored. 

3. Click Execute Ping. 

If the ping is successful, continue with Restore backup data. Otherwise, check the IP 

address and connectivity to the server. 

Restore backup data 

To restore backup data: 

1. At the Maintenance Web Pages select Data Backup/Restore > View/Restore Data. 

The View/Restore Data page displays. 

2. Select Network Device (radio button). 

3. In the Method drop-down box, select FTP. 

4. Fill in these fields: 

- User Name 

- Password 

- Host Name (enter the host IP address) 

- Directory 

5. Click View. 

The View/Restore Data Results page displays. 

6. If you need to restore the OS data set (server and system files), restore the OS data set 

first. If not, restore the security data set now. 

7. Select both "Force..." options then click Restore. 

8. To monitor the restore progress at the Maintenance Web Pages select Data Backup/ 

Restore > Restore History. 

The Restore History page displays. 

9. Select the backup file that you want to monitor and click Check Status. 

The Restore History Results page displays. 

10. Click Refresh periodically until the message indicates that the restore was successful. This 

takes approximately five (5) minutes. 

11. Repeat Steps 1-10 above to restore: 

a. Security data set (if not performed in Step 6 above). 

b. Communication Manager translations (main server/primary controller only, not a LSP) 

data 

03-300528 Issue 4 January 2008 33


c. Messaging application data in the "audix-tr-name-msg" file (primary controller only, not a 

LSP). 

d. Messaging application announcements in the "audix-ann" file (primary controller only, not 

a LSP). 

e. SES database 

Check for a super-user login 

Note: 

Note: If you restored Communication Manager translations (xln file) earlier, omit this 

section and continue with Install the Communication Manager license and 

authentication files on page 36. 

When you are replacing a server or hard drive, the Communication Manager Maintenance Web 

Pages might time out if too much times elapses without activity. In this case, you might not be 

able to log in again with the craft login. This problem can occur after you install the new server 

and restore translation and security files, but before you install the new authentication file. 

Restoring translation and security files does not restore the init and inads service accounts, nor 

is "sroot" available until the authentication file is installed. However, you can log in with the 

customer’s super-user login, if it exists. 

To ensure that a super-user login exists in Communication Manager: 

1. SSH to and log in as craft to the server command line interface. 

2. At the Linux command line interface type cat /etc/passwd |grep 555 and press 

Enter. 

A list of super-user logins displays (example only): 

Look for any logins other than the init, inads, and craft logins. If no additional super-user 

logins exist, you must create one (Create a super-user login on page 34). 

Create a super-user login 

Note: The 

init:x:778:555::/var/home/defty:/bin/bash 

inads:x:779:555::/var/home/defty:/bin/bash 

craft:x:780:555::/var/home/defty:/bin/bash 

dadmin:x:1101:555::/var/home/defty:/bin/bash 

erik:s:1002:555::/var/home/defty:/bin/bash 

Note: 

craft level login can create a super-user login. 


Check for a super-user login 

To create a super-user login on the server: 

1. Ask a customer representative for a login name and password that the customer would like 

for the super-user login. If you are a Business Partner, you can also add the dadmin login. 

Note: Ensure 

Note: Do 

Note: 

that the customer can change this login, its password, or its permissions. 

2. In the Integrated Management Maintenance Web Pages, select Security > Administrator 

Accounts. 

The Administrator Accounts screen appears. 

3. Select Add Login. 

4. Select Privileged Administrator and click Submit. 

The Administrator Logins -- Add Login: Privileged Administrator screen appears. 

5. Type a login name for the account in the Login name field. 

6. Verify the following: 

l susers appears in the Primary group field. 

l prof18 appears in the Additional groups (profile) field. prof18 is the code for the 

customer superuser. 

l /bin/bash appears in the Linux shell field. 

l /var/home/login name appears in the Home directory field, where login name is the 

name you entered in step 5. 

7. Skip the fields Lock this account and Date on which account is disabled-blank to 

ignore. 

8. For the Select type of authentication option, select password. 

Note: 

not lock the account or set the password to be disabled. 

9. Enter the password in the Enter password or key field and the Re-enter password or 

key field. 

10. In the section Force password/key change on next login select no. 

11. Click Submit. 

The system informs you the login is added successfully. 

12. If you are upgrading an LSP such that you created this super-user login on the primary 

controller, do the following also on the primary controller. 

a. Log in with telnet or ssh. 

b. At the Linux command line, type filesync -a , where 

is the IP address of the LSP you are upgrading. 

03-300528 Issue 4 January 2008 35


Install the Communication Manager license and 

authentication files 

Note: If 

CAUTION: If 

Note: 

you restored the operating system (.os file) and security (.security) files earlier, 

omit this section and continue with Install the SES license on page 37. 

! CAUTION: 

the Communication Manager/SES software version matches the translation’s 

version, use the following procedure to install the Communication Manager 

license and authentication file. If they do not match, install the license and 

authentication files manually. 

! CAUTION: 

CAUTION: A super-user login, dadmin, or other customer super-user login must exist before 

you install an authentication file. See Create a super-user login on page 34. 

To install the Communication Manager license and authentication files: 

1. At the Maintenance Web Pages select Security > License File. 

The License File page displays. 

2. Select Install the license file I previously downloaded (radio button) and click Submit. 

The system displays a message telling you that the license was installed successfully. 

3. At the Maintenance Web Pages select Security > Authentication File. 

The Authentication File page displays. 

4. Select Install the Authentication file I previously downloaded (radio button) and click 

Install. 

The system displays a message telling you that the authentication file was installed 

successfully. 

5. Verify the license and authentication file installation by issuing the statuslicense -v 

command from the server command line: 

l The License Mode should be Normal. 

l The report should list a License Serial Number. 


Install the SES license 

Install the SES license 

Install the SES license from the WebLM server that is located on an edge or a combined home/ 

edge server: 

1. At the Integrated Management Standard Management Solutions main page select 

Launch SES Administration Interface. 

The Integrated Management SIP Server Management Top page displays in a new window. 

2. Select Server Configuration > License. 

The List Licenses page displays. 

3. Click Access WebLM. 

The WebLM application screen displays in a new window. 

4. If this is the first time the application has run, you must log in with "admin" as the default 

login and "weblmadmin" as the default password, then change both the default login and 

password to the customer’s preferences for this account. 

Note: If 

Note: 

the WebLM server is on a different subnet than the server, you must change the 

URL in your browser to include the server’s DNS name. When you mouse-over 

the WebLM link on the List Licenses page, the URL includes an IP address, for 

example, "https://12.34.56.78/WebLM/index.jsp/." Change the URL to "https:// 

server-name/WebLM/index.jsp/," where server-name is the DNS name of the 

server on which you want to install the SES license. 

5. Select License Administration. 

The authentication screen displays. 

6. Login as admin and enter the password. 

After this initial login, the system prompts you to change the password. 

7. Change the password. 

WebLM logs you out. 

8. Log in again as admin with the newly-created password. 

The Web License Manager (WebLM) screen displays. 

9. Select Install License. 

The Install License page displays. 

10. Click Browse to navigate to the SES license that you want to install. 

11. Click Install. 

If the license is valid, the system indicates that it was installed successfully; otherwise the 

process fails with a brief description. 

03-300528 Issue 4 January 2008 37


Note: The 

Note: 

license update for the home seats can take up to 15 minutes. Wait 

approximately 15 minutes before continuing with verifying the license installation 

(Step 12). 

12. To verify the license installation go to the Integrated Management SIP Server Management 

Top page and select Server Configuration > License. 

The List Licenses page displays. 

13. Ensure that the following three (3) licenses are listed in the Name column: 

- Edge Proxy 

- Basic Proxy 

- Home Seats 

14. Click Show by the Edge Proxy listing. 

The License Information page displays. 

15. Ensure that the page displays the following information: 

Proxy Name sipserver 

Requested 1 

Acquired 1 

16. Click Show by the Basic Proxy listing. 




Requested 1 

Acquired 1 

18. Click Show by the Home Seats listing. 




Requested XXX 

Acquired XXX 

where XXX is the actual number of seats in the license. 


Reboot the server 

To instate the foregoing administration and provisioning: 

1. At the Maintenance Web Pages select Server > Shutdown server. 

The Shutdown This Server page displays. 

2. Select Delayed Shutdown and check the Restart server after shutdown box. 

3. Click Shutdown. 

Integrity check 

After the server comes up verify the following: 

1. Ping the IP address of the server and ensure connectivity. 

2. At the Maintenance Web Pages select Server > Status Summary. 

The Status Summary Page displays. 

3. Ensure the following: 

l Mode is Active. 

l Server Hardware is okay. 

l Processes is okay. 

4. At the Maintenance Web Pages select Server > Process Status. 

The Process Status page displays. 

5. In the Content section select Summary. 

6. In the Frequency section select Display once. 

7. Click View. 

The View Process Status Results page displays. 

8. Ensure that all processes are UP. 

If IA770 is installed 

Reboot the server 

Complete this section only if IA770 is installed. Otherwise continue with If the server is a LSP on 

page 41. 

03-300528 Issue 4 January 2008 39


Verify the IA770 IP address 

If the IA770 is installed, verify its IP address: 

1. At the Maintenance Web Pages select Server Configuration > Configure Server. 

The Configure Server wizard launches. 

2. Click the Continue button until you get to the Specify how you want to use this wizard 

screen. 

The Configure Interfaces screen displays. 

3. Check that the Integrated Messaging IP address appears: 

- If the IP address appears, click on the Close Window button. 

- If the IP address does not appear, enter the IP address and click on the Change button. 

Note: If 

Note: 

an Action Cancelled message appears before the Success message, refresh 

the screen and click on the Change button again. 

4. When the configuration change is complete the "Successfully configured ethernet 

interfaces" message displays. Click Close Window. 

The system resets the IP interfaces. 

Start the messaging application 

Note: 

Note: The Communication Manager license must be installed before you can start the 

IA770 messaging application. 

To start the IA770 messaging application from the Web interface: 

1. At the Maintenance Web Pages select Messaging Administration. 

2. At the Messaging Administration page select Utilities > Start Messaging. 

The Start Messaging Software screen displays the status of the startup process. When 

completed the screen displays, "End: start_vm: Voice Messaging is now Completely up." 

3. To verify that the messaging application is up, go to the Maintenance Web Pages and select 

Server > Process Status. 

4. Select Summary and Display once and click View. 

The View Process Status Results page displays. 

5. Ensure that Messaging is UP. 


If the server is a LSP 

If the server is a LSP 

The procedures in this section are for S8300C servers that function as a Local Survivable 

Processor (LSP). If the S8300C is not a LSP, omit this section and continue with Final 

replacement tasks on page 41. 

Stop and start Communication Manager 

This synchronizes the main server’s Communication Manager license for the LSP: 

1. At the server command line type stop -caf and press Enter to stop the LSP/ESS 

2. At the server command line type start -ca and press Enter to start the LSP/ESS 

Save translations 

To synchronize the main server’s translations with the LSP: 

1. Log in to the main server’s SAT interface. 

2. At the SAT prompt type save translation lsp and press Enter. 

Look for "Success" in the Command Completion Status section. 


4. Release alarm suppression when prompted. 

Note: The 

Note: 

time that it takes to synchronize the files with the LSP depends on the 

system and network resources. 

5. Verify that the translations have synchronized with the LSP at the main server’s SAT 

interface by typing list survivable-processor and press Enter. 

6. Ensure that this LSP server is listed and registered. Look for "Y" in the Reg(istered) column. 

Final replacement tasks 

Perform the following tasks to complete the server or hard drive replacement: 

1. At the Maintenance Web Pages select Server > Status Summary and check the overall 

health of the system. 

03-300528 Issue 4 January 2008 41


2. Run the port check tool: 

a. At the server command line type portcheck and press Enter. 

b. Select Server Interface (ethX) test (#4), and press Enter. 

c. Ensure that the interfaces listed In the Link column are up. 

3. Resolve any alarms (Alarms > Current Alarms). 

4. Save translations (Data Backup/Restore > Backup Now). 

5. Set backup schedules (Data Backup/Restore > Schedule Backup). 

6. At the server command line type productid -p product_id, where product_id is the 

product ID you received from the customer or the ART tool. 

7. Re-enable alarm origination: 

a. At the server command line type almenable -d b -s y and press Enter, where: 

l -d b sets the dialout option to both numbers 

l -s y enables sending SNMP traps. 

b. Type almenable without any options and press Enter to verify that alarm origination is 

enabled. 


Return the defective equipment 

To return the defective S8300C circuit pack or hard drive: 

1. Place the defective equipment in the protective packaging that accompanied the 

replacement equipment. 

2. Return the defective equipment to Avaya using the procedures established for your region. 


Job Aid: Replacing the G700 Media Gateway 

! Important: 

Important: Always check the Avaya Support Website for Product Support Notices at http:// 

support.avaya.com and select Communication Manager > Product Support 

Notices. 

You or your service support center may determine that you must replace a G700 Media 

Gateway. This determination may be based on a variety and/or combination of symptoms, 

including, but not limited to, the following: 

1. You cannot log in to the media gateway 

2. The gateway does not register with its primary controller 

3. The gateway is experiencing rolling reboots 

4. The VoIP module on the media gateway’s motherboard is not working. 

This job aid describes the procedures to replace an installed G700 Media Gateway with a new 

G700. The steps in the procedures vary, depending on the following two considerations: 

l The G700 Media Gateway may or may not contain an S8300 Server, which can be 

configured as a primary controller or as a local survivable processor (LSP). 

l The G700 Media Gateway may be functional or not functional. 

Assumptions 

The following items are assumed for the successful completion of this replacement procedure. If 

any of these assumptions do not apply to your scenario, some steps in the on-site replacement 

procedure may need to be modified: 

l If the installed G700 contains an S8300, it may be configured as a primary controller or as 

an LSP 

l An installed S8300, if any, and any installed media modules, will be reused in the new 

G700. 

l The customer will provide a computer on the LAN for: 

- Connection to the G700’s primary controller if the primary controller is remote 

- TFTP server support for backup of G700 configuration and .dat files (only if the G700 

Media Gateway is functional) and for installation of new firmware 

03-300528 Issue 4 January 2008 43


Note: An 

Note: The 

Note: 

S8300 Server may be used as a TFTP server for staging gateway firmware 

for installation. See Appendix 2: Using the TFTP server on the S8300 Server to 

install firmware on page 58. 

- FTP backup of G700 VAL announcements, if any (only if the G700 Media Gateway is still 

functional) 

Note: 

media gateway must be able to communicate with the FTP and TFTP 

servers. 

l The media gateway processor and stack configurations are still valid. This means that IP 

addresses (on the customer’s LAN) are still available for the following: 

- P333T Stack Processor 

- Media gateway processor (MGP) 

- VoIP engine on the G700 motherboard (voip-v0) 

- Primary controller (S8300, S8500, S8700, or S8710 Server) 

- LSPs 

- FTP and TFTP server 

l The Avaya Gateway Installation Wizard may be used for the initial configuration of the new 

G700 as well as the upgrade of firmware — the Gateway Installation Wizard application 

must be installed on the technician’s laptop. 

l The technician is familiar with how to connect to and access the G700 Media Gateway and 

S8300 Server, including: 

- setting up a direct connection from the laptop to the G700 Console (serial) port and using 

Hyperterm or similar serial-communications application 

- logging in to the P333T Stack Processor 

- setting up a direct connection from the laptop to the S8300 Services port 

- using the Web Interface 


It is strongly recommended that you obtain as much information as possible that will be used in 

the replacement procedure before going to the customer site. 

Perform the following steps before going to the customer site: 

1. Obtain the IP addresses of the primary controller (may be an S8300, S8500, S8700, or 

S8710 Server) and the LSPs in the network. 


CAUTION: Media 

Note: See 


2. Obtain the IP addresses and subnet masks for the P333T Stack Processor and MGP on the 

G700 to be replaced, and the default gateway on the customer’s LAN (note: do not confuse 

the default gateway with the MGP IP address). 

3. Obtain the IP address of a computer on the customer’s LAN that must be set up as a TFTP 

server. Software needed to set up a TFTP server can be downloaded from the Avaya 

Support Website (http://support.avaya.com/). If needed, instructions to set up a TFTP 

server are given in Appendix 1: Set up a TFTP Server. 

The TFTP server will also be used for TFTP backups (only if the G700 Media Gateway is 

functional) 

4. Check to see what media modules are installed in the G700 Media Gateway. You can do 

this by looking at the media gateway itself or by logging in to the SAT of the primary 

controller and running the display media-gateway number command. 

5. Download to your laptop the most recent versions of firmware for each device in the G700 

Media Gateway, including the P333T Stack Processor and the MGP and the media modules 

you determined in the previous step. 

These files are available Avaya Support Web site (http://support.avaya.com/). Select 

Downloads then choose the equipment from the alphanumeric list. 

! CAUTION: 

gateway or media module firmware must be current with or more recent 

than the version of Communication Manager software on the primary controller. 

6. Arrange for access to the primary controller. 

l If the primary controller is an S8300, either in the G700 to be replaced or in another G700 

in the same stack or a connected stack, you will use a direct connection from your 

laptop’s NIC card to the Services port on the S8300. Your laptop must be properly 

configured for the direct connection. For example, your laptop must be configured with 

static IP address of 192.11.13.5. For this connection, the S8300 can be accessed using 

the IP address 192.11.13.6. 

Note: 

Installation and Upgrades for the Avaya G700 Media Gateway and Avaya 

S8300 Server, 555-234-100, for detailed information about setting up 

connections to the G700 and S8300 and the associated laptop configurations. 

l However, if the primary controller is at a remote location, you will need to be able to 

access the primary controller over the customer’s LAN. The customer should provide a 

computer connected to the LAN for this purpose. Alternatively, if the customer does not 

provide a computer for this purpose, you could be in contact with someone who has 

access to the primary controller and have them do the controller steps at the appropriate 

times. 

03-300528 Issue 4 January 2008 45


In addition, if the G700 contains an S8300 (primary controller or LSP): 

7. Create and download a new license file from the RFA Website. The new license file must be 

associated with the serial number of the new G700. Save the license file on the laptop hard 

drive that you will use at the customer site. Do NOT download a new password file. Be sure 

to obtain the file with the .lic extension. 


In the following procedures, you will use your laptop to access both the G700 (via a direct serial 

connection) and the primary controller (either via a direct connection or over the LAN). You will 

need to alternate between these two connections several times. 

Perform the following procedures at the customer site: 

1. Set up connections to the G700, primary controller, and LSP: 

a. (Only if the G700 Media Gateway is functional) Direct connection to the G700 — using 

a serial cable, connect a serial cable from your laptop to the Console port on the G700. 

b. Connection to the primary controller — 

- If the primary controller is local, connect a crossover cable from your laptop to the 

Services port on the server. 

- If the primary controller is at a remote location, set up a LAN connection to the primary 

controller on a customer computer. 

c. Connection to the LSP — if the G700 contains an S8300 configured as an LSP — after 

the LSP is reinserted into the new G700, connect a crossover cable from your laptop to 

the Services port on the S8300. This connection is needed only in Step 22 to install the 

new license file. 

Note: If 

Note: If 

Note: 

the primary controller is an S8500, S8700, or S8710, or an S8300 on a different 

G700 that is not being replaced, you do not need to save translations at this 

point. 

2. If the primary controller is an S8300 in the G700 to be replaced, use the SAT interface to 

save translations. Verify that translations were saved successfully. 

Note: 

the G700 Media Gateway is not functioning, skip to Step 5. 


Note: If 

Note: To 


3. (Only if the G700 Media Gateway is functional) Back up the G700 configuration files to a 

TFTP server. (The TFTP server must be on the customer LAN and the G700 must be 

connected to the LAN through one of the Ethernet ports, EXT1 or EXT2): 

a. Using the serial connection, open a Hyperterm session and log in to the P333T Stack 

Processor. 

b. At the P333T prompt, type 

copy stack-config tftp 

and 

copy module-config tftp 

where, 

is a name you choose for the backed up stack-config file; for 

example, the G700 stack module number followed by "stack": 1stack. 

is a name you choose for the module-config file; for example, the 

G700 stack module number followed by "module": 1module. 

(Write down these file names for later use). 

is the ip address of the destination TFTP server 

is the stack module number of the G700 (1–10). 

c. Session to the MGP: type 

session mgp 

d. Type configure to change to the configure mode. 

e. At the MGP(configure) prompt, type 

copy mgp-config tftp tffs.dat 

where, 

is the ip address of the destination TFTP server 

Note: 

the G700 Media Gateway is not functioning, skip to Step 5. Also, if there are no 

VAL announcements on the G700, skip to Step 5. Backing up the VAL 

announcements can most easily be done using VAL Manager, if available, 

instead of Step 4. 

4. (Only if the G700 Media Gateway is functional) Backup G700 VAL announcements (if 

gateway announcements are present on the G700). 

Note: 

determine if VAL announcements are present, log in to the SAT command line 

interface on the primary server, and type the command list directory 

board v9, where is the number of the media gateway. 

03-300528 Issue 4 January 2008 47


a. Enable file system for the G700: 

- Connect to the primary server and start a SAT session. 

- At the SAT type enable filexfer and press Enter. 

enable filexfer Page 1 of 1 

Login: 

Password: 

Reenter Password: 

Secure? 

Board address: 

ENABLE FILE TRANSFER 

- Login: 3-6 alphanumeric characters 

- Password: 7-11 characters with at least one number 

- Reenter Password: type the same Password 

- Secure: type n for FTP or y for SFTP. 

- Board address: v9, where is the administered media gateway number. 

b. Log in to a computer connected to the customer LAN. This computer will be used as an 

"FTP client" to temporarily store the G700 VAL announcements. 

c. Copy the existing announcement files from the G700 to the FTP client. 

- At the command prompt on the FTP client, type 

ftp 

where is the IP address of the media gateway processor (MGP) on 

the G700. 

- At the user prompt, type the ftp-username you set up in Step a. 

- At the password prompt, type the ftp-password you set up in Step a. 

- At the ftp> prompt, type bin to change to binary mode. 

- At the ftp> prompt, type dir to view the contents of the /annc directory. 

- At the ftp> prompt, type 

get .wav 

where is the file name of an announcement file that you want to back 

up. 

(The get command copies the announcement file to the directory from which you 

initiated the FTP session on the FTP client.) 

- Repeat the get command for each announcement file you want to back up. 

d. Type bye to close the FTP session. 


Note: The 


5. Ensure that all cables (connected to the G700 and media modules) are adequately marked 

for later reinstallation in the same locations. 

6. Shutdown the S8300, if any: 

Click Shutdown Server under Server on the Maintenance Web Interface. Or, press and 

hold down the Shutdown button (on the faceplate of the S8300) until the OK to Remove 

LED starts blinking. In either case, when the OK to Remove LED is on steady, you can 

safely power down the system. 

7. Power down the G700 (unplug power cord). 

8. Remove all cables. Remove the old G700 from the rack. Mount the new G700 in the rack. 

9. Transfer the media modules and the S8300, if any, from the old G700 to the new G700, 

maintaining the original slot locations. 

10. Reconnect cables in the same locations as on the old G700. 

11. Power up the G700 (plug in power cord). 

12. Provision the new G700 (MGP, P333T Stack Processor, IP Routes): 

a. Connect a serial cable from your laptop’s serial port to the Console port on the G700 

b. Using a serial-communications application such as Hyperterm, access the P333T Stack 

Processor and log in. 

Note: 

following steps, c–m, can alternatively be completed using the Gateway 

Installation Wizard. To use the wizard, the GIW application must be installed on 

your laptop. 

c. If necessary, start the Hyperterm session and log in. 

d. Provision the IP address of the P333T Stack Processor: at the P333T prompt, type 

set interface inband 

where, 

is the vlan number 

is the IP address of the P333T Stack Processor 

is the subnet mask 

e. Reset the P333T Stack Processor: type 

reset 

where is the module number of the G700 in the stack. 

If necessary, re-start the Hyperterm session and log in. 

f. Set up an IP route through the default gateway. At the P333T prompt, type 

set ip route 0.0.0.0 

where, 

is the IP address of the router or switch that 

handles packets addressed to destinations outside of the subnet. 

03-300528 Issue 4 January 2008 49


Note: If 

g. Session to the MGP and change to the configure mode: type 

session mgp 

configure 

h. Re-initialize the MGP. At the MGP(configure) prompt, type 

nvram initialize 

If necessary, re-start the Hyperterm session and log in. 

i. Session to the MGP and change to the configure mode: type 

session mgp 

configure 

j. Provision the IP address of the media gateway processor: at the MGP(configure) prompt, 

type 

set interface mgp 1 

where, 

is the IP address of the media gateway processor (MGP) 

is the subnet mask. 

k. Reset the MGP: type 

reset mgp 

After the reset, the P333T login prompt will appear. Log in. 

l. Session to the MGP and change to the configure mode: type 

session mgp 

configure 

m. Set up an IP route through the default gateway: type 

set ip route 0.0.0.0 0.0.0.0 

where, 

is the IP address of the router or switch that 

handles packets addressed to destinations outside of the subnet. 

Note that the "0.0.0.0 0.0.0.0" is two all-zero IP addresses separated by a space. 

Note: 

the original G700 Media Gateway was not functioning, skip to Step 14. If the 

original G700 Media Gateway was functioning, complete Step 13, then skip to 

Step 17. 

13. (Only if the original G700 Media Gateway was functional) Restore the configuration 

backup files: 

a. Type exit twice to return to the P333T Stack Processor. At the P333T prompt, type 

copy tftp stack-config 

and 

copy tftp module-config 

where, 


Note: Skip 


is a name you chose in Step 3 for the backed up stack-config file; 

for example, 1stack. 

is a name you chose in Step 3 for the module-config file; for 

example, 1module. 

is the IP address of the TFTP server 

b. Session to the MGP and change to the configure mode: type 

session mgp 

configure 

c. At the MGP(configure) prompt, type 

copy tftp mgp-config tffs.dat 

where, 

is the ip address of the TFTP server 

d. Reset the MGP: type 

reset mgp 

Note: 

to Step 17. 

14. (Only if the original G700 Media Gateway was NOT functional) Assign IP addresses to 

VoIP resources 

a. At the MG-???-n(configure)# prompt, type set interface voip 

is the slot number of the VoIP media module. v0 designates the VoIP resource 

resident on the G700 Media Gateway motherboard. The MM760 VoIP Media Modules 

are designated according the slot (for example, v1, v2, v3, v4) in which the media 

module has been installed. is the IP address of the VoIP resource. 

For example: set interface voip v0 132.236.73.3 

15. (Only if the original G700 Media Gateway was NOT functional) Assign the controller list 

for the G700 Media Gateway 

a. At the MG-???-n(configure)# prompt, type the following commands to designate the 

primary, secondary, and LSP controllers for this G700: 

clear mgc list 

set mgc list [, [, 

[,]]] 

where, the first is the IP address of the primary controller for this G700. If 

the primary controller is an S8500, S8700, or S8710, this is the IP address of a C-LAN 

board that is connected to the server. If the primary controller is an S8300, this is the IP 

address of the S8300. 

The next three parameters are optional IP addresses of up to three 

alternate controllers. Each of the three optional controllers can be an S8500, S8700, 

S8710, or an S8300 configured as an LSP, depending on the G700’s primary controller. 

03-300528 Issue 4 January 2008 51


CAUTION: If 

! CAUTION: 

you need to change the mgc list, you must run clear mgc list before 

running set mgc list again. 

The following table describes the possible optional controllers for an S8300, S8500, 

S8700, and S8710 primary controller: 

Primary 

Server 

Controller IP Addresses 

S8300 First: IP address of the S8300 primary controller. 

Next three: one, two, or three IP addresses of S8300s configured 

as LSPs. 

S8500, S8700, 

or S8710 

First: IP address of the C-LAN for the S8500, S8700, or S8710 

primary controller. 

Next three: one, two, or three IP addresses of alternate C-LANs 

and/or LSPs. 

16. (Only if the original G700 Media Gateway was NOT functional) Set the LSP transition 

points. 

You must set the time that the G700 searches, in the event of a network problem, for 

primary controllers (for example, additional CLAN connections) with which to register. After 

this search time has elapsed, the G700 will search for an LSP with which to register. You 

must also set the total time the G700 searches for either a primary controller and an LSP, 

after which the G700 resets. And finally, you must define how many primary controllers, 

from 1 to 4, are in the controller list you just defined. 

a. At the MG-001-1(configure)# prompt, type set mgp reset-times primary-search 

 

where is the time in minutes that the G700 searches for a primary 

controller before looking for an LSP. The range is from 1 to 60. 

b. At the MG-001-1(configure)# prompt, type set mgp reset-times total-search 

 

where is the time in minutes that the G700 searches for both primary 

controllers or LSPs. The range is from 1 to 60. 

c. At the MG-001-1(configure)# prompt, type set mgp reset-times 

transition-point 

where is the number of primary controllers in the controller list. If the 

primary controller is an S8500 or S8700, the range is from 1 to 4. If the primary controller 

is an S8300, must be 1. 

17. Reconnect to the primary server. 


Note: If 

Note: The 

18. Restore the announcement files. 


Note: 

you did not back up VAL announcements in Step 4, skip this step. This step can 

be done using VAL Manager, if available. If the G700 was not originally 

functional, VAL announcements must be rerecorded, if recorded directly to the 

G700 or reinstalled if announcement files were recorded externally. Check with 

the customer to see if external announcement files are available. 

a. Repeat Step a in Step 4 to enable an FTP session on the S8300. 

b. Copy the backed-up announcement files from the FTP client to the G700. 

- At the FTP client command prompt, type 

ftp 

where is the ip address of the MGP 

- At the user prompt, type the ftp-username you set up in Step a. 

- At the password prompt, type the ftp-password you set up in Step a. 

- At the ftp> prompt, type bin to change to binary mode. 

- At the ftp> prompt, type dir to view the contents of the /annc directory. 

- At the ftp> prompt, type 

put .wav 

where is the name of an announcement file you want to restore. 

(The put command copies the announcement file from the FTP client to the /annc 

directory on the G700.) 

- Repeat the put command to restore each announcement file that you backed up in 

Step 4. 

c. Type bye to close the FTP session. 

19. Reconnect to the G700 Media Gateway. 

20. Determine which firmware to install on the G700 

Conduct the following procedure to compare software versions running on the G700 

processors and media modules with the versions in you downloaded from the Avaya 

support Web site. If the versions do not match, new firmware for those components is 

necessary. 

Note: 

Avaya Gateway Installation Wizard may be used for this task as well as the 

upgrade of firmware — the Gateway Installation Wizard application must be 

installed on the technician’s laptop. 

a. At either the P333T-1(super)# or P333T-1(configure)# prompt, type dir. 

The system displays the list of software. 

03-300528 Issue 4 January 2008 53


Directory List for P333T Stack Processor 

M# file ver num file type file location file description 

-- ---- ------- ---------- ------------- ---------------- 

1 module-config N/A Running Conf Ram Module Configuration 

1 stack-config N/A Running Conf Ram Stack Configuration 

b. Check the version number (ver num) of the EW_Archive file to see if it matches the 

Release Letter. If not, you must upgrade the P333T Stack Processor. 

c. Type show image version 


Show Image Version List for P333T Stack Processor 

Mod Module-Type Bank Version 

------ ----------- ---- ------- 

3 Avaya G700 Media Gateway A 0.0.0 

3 Avaya G700 Media Gateway B 3.9.0 

d. Check the version number of the stack software image file in Band B to see if it matches 

the your planning document. If not, you must upgrade the P333T Stack Processor. 

e. Type session mgp 

f. At the MG-001-1(super)# prompt, type show mg list_config 


Show MG List_Config 

SLOT TYPE CODE SUFFIX HW VINTAGE FW VINTAGE VOIP FW 

---- ------ ----- ------ ---------- ---------- ------- 

V0 G700 DAF1 A 00 210(B) 2 

V1 ICC S8300 A 72 00 N/A 

V2 DCP MM712 A 2 52 N/A 

V3 ANA MM711 A 2 12 N/A 

V4 DS1 MM710 A 1 54 N/A 

g. Refer to the list to check the FW vintage number of the G700. In the TYPE column, find 

G700, then check the matching field in the FW VINTAGE column to see if it matches the 

vintage number in your planning forms. If not, you must install new firmware on the G700 

Media Gateway. Also check if the release number in the FW VINTAGE column contains 

(A) or (B) to designate the software bank. If the list shows B, you will upgrade A. If the list 

shows A, you will upgrade B. 


Note: The 

Note: Skip 


h. Refer to the VOIP FW column and row for slot V0 (same row occupied by the G700 

information) to see if the number matches the VoIP firmware identified in your planning 

forms. If not, you must also upgrade the G700 Media Gateway motherboard VoIP 

module. 

Note: 

VoIP processor on the motherboard is upgraded using the same firmware 

image file as the VoIP media modules; for example, the file mm760v8.fdl is 

vintage #8. 

i. Check the FW VINTAGE column for vintages of each of the installed Media Modules: 

MM710, MM711, MM712, MM720, and/or MM760 to see if they match the FW vintages in 

the planning forms. If they do not match, you must upgrade them. Reconnect to the 

primary server. 

21. Install new firmware as appropriate. 

Download files to the S8300 Server using the Maintenance Web Interface. Follow the 

procedure described in "Copying files to the S8300" in Installation and Upgrades for the 

Avaya G700 Media Gateway and Avaya S8300 Server, 555-234-100. 

Alternatively, if you can use an S8300 Server to stage the firmware, see Appendix 2: Using 

the TFTP server on the S8300 Server to install firmware on page 58. 

If you cannot use an S8300 Server’s TFTP server to stage the firmware, the customer must 

configure a TFTP server on a PC connected to the customer’s LAN (see Appendix 1: Set up 

a TFTP Server on page 56. 

See also Job Aid: Firmware Download Procedure for the G700 Media Gateway, 

555-245-758. 

Note: 

Step 22 if there is no S8300 in the new G700. You need to install a new 

license file only on an S8300 in the new G700. You do not need to install a new 

license file on any server that is not in the new G700. 

22. If there is an S8300 (primary controller or LSP) in the new G700, use the Maintenance Web 

Interface to install the new RFA license on the S8300. 

a. If the S8300 in the new G700 is an LSP, connect the crossover cable from your laptop to 

the Services port on the LSP. (If the S8300 in the new G700 is the primary controller, the 

crossover cable should already be connected to it). 

b. Open the Maintenance Web Interface. Under "Miscellaneous," select Download Files 

and enter, or browse to, the full-path filename of the license file on you laptop. Click on 

Download. 

c. Under "Security," select License File. Check the "Install the license file specified below" 

radio button and enter a file path name, a URL, or click Browse to determine where the 

file is. 

d. Click on Submit. 

e. Under "Security," select License File again to ensure the status is normal. 

03-300528 Issue 4 January 2008 55


23. Provision the new G700. 

a. On the primary controller, open a SAT session 

b. At the SAT prompt, type 

change media-gateway 

where is the number assigned to this G700 

c. Type the serial number of the new G700 in the Identifier field and submit the screen. 

d. Verify that the new G700 registers with Communication Manager: 

- Open a SAT session and type 

list media-gateway 

The Registered? column (last column on the right) should have y for the new G700. 

24. Save translations on the primary controller. 

25. Test as appropriate — for example, make station calls from/to the replaced G700, check for 

and resolve any new alarms. 

Appendix 1: Set up a TFTP Server 

The following instructions describe how to configure a Windows-based computer as a TFTP 

server. A TFTP server is needed for the copy tftp commands, which backup the 

configuration files and install firmware on the G700. The TFTP server can be on any computer 

that can be networked to the G700. 

Follow these steps to configure a computer as a TFTP server. 

1. On the hard drive of the computer, create a directory into which you will copy the G700 

configuration files or load the G700 firmware image files; for example, C:\tftpboot. 

2. Access the Avaya Support Web site (http://support.avaya.com/). Select Downloads. 

3. Select 4600 IP Telephones. 

4. Scroll down the list of Software Downloads to recent posting, for example 4601/... IP 

Telephone Release 111004 and TFTP Server (November 2004). 

5. Scroll to bottom of page to find iptel_avaya_tftp.exe. 

6. Click on the program and download it to any convenient temporary directory. 

You may also wish to download the file iptel.pdf, which provides instructions on installing 

iptel_avaya_tftp.exe on Windows systems. 

7. Go to the directory containing the iptel_avaya_tftp.exe file, double-click on the filename 

and follow the installation wizard instructions to install it. 

The default installation directory is c:\Program Files\Walusoft\TFTPSuite — you can accept 

this default or specify a different one. 


Note: When 

Appendix 1: Set up a TFTP Server 

8. Go to the directory where the TFTP software was installed and double-click on the program 

tftpserver32.exe. 

The TFTP Server window appears. The IP address of the computer, plus port 69, is 

indicated in the upper border of the window. 

9. Enable the TFTP server as follows: 

a. Click on System from the menu bar and select setup. 

The server option window appears. 

b. Select the Outbound tab, and enter the full path to the tftp directory that you created 

earlier (e.g., C:\tftpboot) in the Outbound file path window. 

c. Select the Inbound tab, and enter the full path to the tftp directory that you created 

earlier (e.g., C:\tftpboot) in the Inbound file path window. 

d. Under Options tab, enter 69 in the Use Port field (default). 

e. Select No Incoming (default). However, if you wish to copy files as a backup prior to 

performing an upgrade of software, leave this field unchecked. 

f. Click OK. 

Note: 

you want to use the TFTP server, double-click on the program 

tftpserver32.exe, and in the File menu, select Start Serving. You can toggle the 

program off by selecting Stop Serving. 

03-300528 Issue 4 January 2008 57


Appendix 2: Using the TFTP server on the 

S8300 Server to install firmware 

Instead of using a separately configured TFTP server on the customer’s LAN, you can use the 

TFTP server capability of an S8300 Server to stage the firmware for installation by the G700/ 

G350 Media Gateway. To do this, you must copy the individual firmware files to the /var/home/ 

ftp/pub directory on the S8300 Server using the Download files Web page on the S8300 Server. 

Then you must copy the files to the /tftpboot directory of the S8300 Server (see Copying 

firmware files to the /tftpboot directory of the S8300 Server. 

After the files are in the /tftpboot directory, you can install the files on the G700/G350 Media 

Gateway or its media modules by specifying, in the Gateway Installation Wizard or on the 

Upgrade Tool, the S8300 Server’s IP address as the TFTP server holding the firmware files you 

want to install. 

Copying firmware files to the /tftpboot directory of the S8300 Server 

To copy firmware files to the /tftpboot directory of an S8300 Server, do the following: 

1. Use telnet, Avaya Site Administration, or another tool to access the S8300 Server 

command line. 

2. Log in as craft. 

3. At the Linux prompt, type cd /var/home/ftp/pub, and press Enter. 

The Linux prompt reappears. The current directory has changed to /var/home/ftp/pub. 

4. At the Linux prompt, type cp /tftpboot, and press Enter to 

copy a single firmware file to the /tftpboot directory. To copy multiple firmware files (most 

firmware files have an .fdl suffix), use the command cp *.fdl /tftpboot. 

The Linux prompt reappears. The firmware file or files have been copied to the /tftpboot 

directory. 

5. Repeat step 4, if necessary, for other firmware files you want to install. 

6. At the Linux prompt, type cd /tftpboot. 

The Linux prompt reappears. The current directory has changed to /tftpboot. 

7. At the Linux prompt, type ls, and press Enter. 

A list of files in the directory appears. 

8. Check the directory to make sure the firmware files you want to install are listed. 


Job Aid: Replacing Media, Expansion, or Octaplane Modules 

Note: 

Note: This Job Aid applies to the Avaya S8300 Server/G700 Media Gateway only. 

This job aid contains three procedures: 


l Replacing Media Modules 

l Replacing Avaya Expansion Modules 

l Replacing an Avaya Octaplane Stacking Module 

! Important: 

check the Avaya Support Website for Product Support Notices at http:// 


Notices. 

Replacing Media Modules 

The information in the Table 2 is necessary when ordering or replacing Avaya Media Modules. 

Table 2: Equipment list: Media Modules 1 of 2 

Media Modules 

T1/E1 Media Module 

Material Code: 170900 Apparatus Code: 

MM710 

Optional 

Material ID (for Maintenance Ordering Only): 700221161R 

DEF DS1 LOOPBACK JACK 700A 

Provides the ability to remotely troubleshoot the T1/E1 Media Module. It is required for 

any customer with a maintenance contract and highly recommended for any other 

customer. 

1 of 2 

03-300528 Issue 4 January 2008 59


Table 2: Equipment list: Media Modules 2 of 2 

Media Modules 

Material Code: 

107988867R 

VoIP Media Module 


MM760 

Reasons for replacing a Media Module include: 

l Repairing a damaged Media Module 

l Changing Media Module type 

Apparatus Code: None Required for any customer with a 

maintenance contract and a T1/ 

E1 Media Module, highly 

recommend for other customers 

to avoid expensive technician 

visit. 


DCP Media Module 


MM712 


BRI Media Module 


MM720 


Analog Station/Trunk Media Module 


MM711 


Optional 

Optional 

Optional 

Optional 

2 of 2 


Replacing Media Modules 

The modules on the G700 are not inserted until the G700 registers with Communication 

Manager. Likewise, all Media Modules and associated Maintenance Objects are removed if the 

G700 link goes down. The term ‘board insertion process’ refers to the process in which the 

Media Modules are queried as to their type, suffix, and vintage. Use the list config all or 

list config media-gateway number commands to access this information. Any Media 

Module that does not agree with administration generates a process error and is flagged to the 

relevant administration form. The removal of the Media Modules is detected. Listings of the 

G700 circuit packs show the relevant slot location as having ‘no board.’ The determination of 

T1/E1 modes of operation for the DS1 Media Modules is downloadable, since the DS1 Media 

Module can function as either a T1 or E1 interface. 

Upon Media Module replacement, modules are registered with the G700 Media Gateway, 

where board type, suffix, and vintage are verified. The G700 then sends appropriate H.248 

messages to the controller, thus creating Communication Manager objects. 

For detailed descriptions of the Media Modules see Hardware Guide for Avaya Communication 

Manager, 555-245-207. 

WARNING: The 

CAUTION: The 

CAUTION: Separate 

! WARNING: 

G700 must not be operated with any slots open; empty slots should be 

covered with the supplied blank plates. 

! CAUTION: 

connector pins can be bent or damaged if the module is handled roughly or if 

misaligned and then forced into position. 

! CAUTION: 

ESD paths to the chassis ground connect to the Media Modules at the 

spring-loaded captive screws. Ensure the captive screws are securely tightened 

to prevent damage to the equipment. 

Replacing Avaya Media Modules 

1. Identify and mark all cables. 

2. Remove the cables. 

3. Loosen the captive screws and slide out the old Media Module. 

4. Position the Media Module squarely before the selected slot on the front of the G700 

chassis and engage both sides of the module in the interior guides. 

5. Slide the module slowly into the chassis, maintaining an even pressure to assure that the 

module does not become twisted or disengage from the guides (Figure 4: Inserting Media 

Modules on page 62). 

6. Apply firm pressure to engage the connectors. 

The Media Module connector has different length pins. The long pins will engage first to 

provide grounding. Medium length and short pins will provide power and signal. 

03-300528 Issue 4 January 2008 61


WARNING: To 

7. Lock the Media Module into the chassis by tightening the spring-loaded captive screws on 

the front of the module. 

8. Plug in the cables in the correct order. 

! WARNING: 

prevent access to electrical hazards by unauthorized personnel and to ensure 

continued compliance to international radiated emissions requirements, all 

captive screws must be securely tightened such that they cannot be loosened 

without the use of a tool. 

Figure 4: Inserting Media Modules 

Replacing Avaya Expansion Modules 

The Avaya Expansion Modules provide vastly increased networking and connectivity 

capabilities. For a complete description of the Avaya Expansion Modules, see Avaya C360 

Manager User Guide. These modules may be mounted in the G700 in the Expansion Module 

slot on the left side of the faceplate. The G700 must be powered off before you insert or remove 

an Avaya Expansion Module. 

WARNING: The 

CAUTION: The 

! WARNING: 

G700 must not be operated with any slot open; empty slots must be covered 

with the supplied blank plates. 

! CAUTION: 

G700 must be powered off before you insert or remove an Avaya Expansion 

Module. 


Replacing an Expansion Module in the G700 

Note: The 

WARNING: To 

1. Power off the unit if the equipment has been in operation. 

2. Identify and mark all cables. 

3. Disconnect the cables. 

4. Remove the blank plate covering the slot. 

5. Align the printed circuit board with the interior guide rails. 

Replacing an Avaya Octaplane Stacking Module 

Note: 

printed circuit board fits into the guide rail; the metal base plate does not. 

6. Firmly press the Expansion Module until it is completely inserted into the G700. 

7. Tighten the two screws on the front panel of the Expansion Module. 

! WARNING: 

prevent access to electrical hazards by unauthorized personnel and to ensure 

continued compliance to international radiated emissions requirements, all 

captive screws must be securely tightened such that they cannot be loosened 

without the use of a tool. 

Replacing an Avaya Octaplane Stacking Module 

G700 Media Gateways can be mounted in equipment stacks with routers, switches, or other 

G700s. The stack is limited to ten elements. To link multiple units, each G700 must be equipped 

with an Avaya Octaplane Stacking Module, which is mounted through the rear panel of the 

G700. See Hardware Guide for Avaya Communication Manager, 555-245-207 for a general 

description of the hardware. 

To insert an Avaya Octaplane Stacking Sub-Module 

1. Disconnect the cables. 

2. Remove the blank plate from the back of the G700. 

3. Insert the Avaya Octaplane Stacking Sub-Module gently in the slot, ensuring that the metal 

base plate is aligned with the guide rails. 

4. Press the Avaya Octaplane Stacking Sub-Module in firmly until the connector at the back of 

the module is completely inserted into the internal connector on the G700. 

5. Tighten the screws on either side of the module. 

03-300528 Issue 4 January 2008 63



Job Aid: Replacing the USB modem 


Important: This 

! Important: 

check the Avaya Support Website for Product Support Notices at http:// 


Notices. 

! Important: 

Job Aid applies to the replacement USB modem (Material ID 700405020) 

used with Avaya S8700 series, the Avaya S8500B/C, and the S8300C Servers 

only. 

Removing the old modem 

To remove the old or defective modem: 

1. Remove the USB cable and phone line(s) from the rear of the modem: 

Replacing the modem 

To replace the USB modem (Material ID 700405020): 

1. Reconnect the USB cable and the phone line(s) to their respective connectors on the rear of 

the modem. 

03-300528 Issue 4 January 2008 65

Job Aid: Replacing the USB modem 


Job Aid: Replacing the Compact Flash reader and 

card 

Note: This 


Note: 

Job Aid applies to the Avaya S8300C and S8500/B/C Servers only. 

! Important: 

check the Avaya Support Website for Product Correction Notices at http:/ 

/support.avaya.com and select Product Correction Notices (All Avaya 


Required equipment 

Verify that you have the following equipment: 

l Replacement Compact Flash Drive 

- S8500C and S8300C Servers use Material ID 195313 

Remove the defective card drive 

To remove the old or defective Compact Flash card drive: 

1. Remove the USB connection for the reader from the USB port on the server. 

2. Do not re-use the reader cable. 

Replace the card drive 

To replace the Compact Flash card drive: 

1. Connect the USB cable from the card drive to the USB port on the server. 

03-300528 Issue 4 January 2008 67

Job Aid: Replacing the Compact Flash reader and card 

Replace the Compact Flash card 

To replace the Compact Flash card: 

1. Place the card in the Compact Flash reader. 

2. Select Data Backup/Restore >Format PC Card from the left-side navigation pane of the 

Maintenance Web interface. 

The Format PC Card page displays (Figure 5). 

Figure 5: Format PC Card page 

3. Click on the Format button. 

The system asks whether you want to format the PC card (see Warning above). 

4. Click on Yes to format the card. 


Job Aid: Supported CD/DVD-ROM drives 

This Job Aid describes the supported CD/DVD-ROM drives that technicians must use to install 

software on the Avaya S8300 and S8400 Communication Manager servers. 

! Important: 

Important: Always check the Avaya Support Website for Product Correction Notices at 



This Job Aid contains these topics: 

l Panasonic Digistor 73082 

l TEAC 

l Addonics 

l Connecting to the server 

Panasonic Digistor 73082 

l The switch must be turned to the ON position. 

l Instead of AC power, the Panasonic uses Lithium ION battery for additional power. USB 

2.0 readers draw more power than the standard USP ports that are available on the 

S8400/S8300 Servers can supply. To compensate for this shortfall, the Digistor drive 

contains an internal Lithium ION battery that makes up the current difference between 

what the USB port can provide and what the drive requires. 

The internal ION battery must be fully charged for the drive to operate properly. Anytime 

the ION battery is depleted and the drive attempts to operate, the red LED on the top of 

the case will light and a "failed to mount cdrom" message appears on the laptop screen. 

The red LED is not bright so careful observation is required. The ION battery can be 

charged by plugging the CD-ROM drive in a USB port for approximately 30 minutes. The 

ION battery charges faster if the ON/OFF switch is set to OFF. To preserve the battery, 

keep the ON/OFF switch in the OFF position until you are ready to use the Digistor drive. 

03-300528 Issue 4 January 2008 69

Job Aid: Supported CD/DVD-ROM drives 

TEAC 

Addonics 

l The TEAC CD/DVD reader still works but is no longer available for purchase. 

The Addonics CD/DVD reader is not available through Avaya. 

Note: The 

l Requires AC power to operate. 

l The switch must be set to EXTernal to operate. 

Note: 

CD/DVD-ROM drive must be placed on a surface within 5 degrees of level. 

Connecting to the server 

To connect the CD/DVD-ROM drive to the S8400 or S8300 Server: 

1. If this is an Addonics drive, plug one end of the CD/DVD-ROM power cord into the drive and 

plug the other end of the cord into an electrical outlet. 

2. Set the power switch to "EXT" (Addonics) or to ON (Panasonic). The TEAC drive does not 

have a switch. 

3. Connect the USB cable to the USB port on the faceplate of the server and the other end of 

the USB cable to the CD/DVD-ROM drive (all 3 readers). 

4. Place the Avaya Communication Manager CD-ROM into the external CD/DVD-ROM drive.

Job Aid for Field Replacements (FRUs) for the Avaya S8300 Server ...

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