Q32-Comms-Engt-Strategy

15. Monitoring Implementation
14.1 This strategy will be led through the Corporate Services Directorate and, in particular, the
Communications and Public Engagement Team. There will be five mechanisms for
overseeing implementation:
1. The Corporate Services internal performance management structure will oversee
the implementation of individual initiatives using a project management structure
2. A detailed report of each consultation will be published on the engagement
website and fed into Governing Body papers
3. A quarterly report on patient experience monitoring will be presented to the Patient
Panel
4. On a quarterly basis, as part of the Compliance report to the Governing Body,
progress against the initiatives and the outcomes will be reported
5. The key initiatives will also form part of the CCG’s annual business plan.
14.2 Evaluation is a key strategic planning tool. This will assist the communications and
engagement function to work in a more professional manner and ensure better value
for money and assist learning from best-practice. There will therefore be an annual
review of the strategy undertaken by Corporate Services and presented to the
Governing Body.
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