2012 Retail Catalog - Gertens

Terms & Conditions
Delivery:
When placing delivery orders, please allow a minimum of 24 hours to pull the order. Monday delivery orders
must be placed by 12:00pm on the Friday before. Cancelled orders will be subject to a 15% restocking fee if
already pulled. First run deliveries cannot be cancelled as they are loaded the night before. Weather related
cancellations will be rescheduled on a first come basis the following day as trucks become available. Orders
for delivery must be paid for in advance with a valid form of payment. We do not accept COD’s on deliveries.
No deliveries on Saturday or Sunday.
Discount:
All wholesale accounts will receive a 2% discount off of their entire order when paid by cash or check at time of
order. This discount is in addition to any volume discounts earned the previous year. Discount does not apply
to credit or debit card purchases.
Payment:
Acceptable forms of tender include: cash, checks, Visa, MasterCard, American Express, Discover, and the
Gertens Wholesale Charge.
Orders:
To give you the best service possible, we encourage you to place your orders online, via fax or by e-mail
at wholesale@gertens.com. Our dedicated staff will respond with availability and allow for any necessary
adjustments.
Pick ups:
When placing orders for pickup, a minimum of 4 hours is required for the order to be pulled. Please advise us
if there are any changes in the date of pickup, as we can hold your pulled order for up to 5 days. After 5 days,
orders not picked up or cancelled will be subject to a 15% restocking fee.
Loading:
We will gladly assist you in loading your trees, plant materials, and in securing your load. However, it is your
responsibility to provide your own wrap and/or tarp. Tarps are available for purchase.
Restocking Fee:
All cancelled orders that have been scheduled for pickup or delivery will be charged a 15% restocking fee.
Returns:
All plant material returns must be accompanied by a receipt. Plant material must be in good condition, sales
staff will determine if the product is acceptable. Returns are subject to a 15% restocking fee.
General Conditions of Sales:
Prices are based on current market conditions. Prices and availability may be subject to change without
notice. All customers receiving wholesale pricing must posses a valid State Nursery Dealer’s License. Quantity
discounts are available on perennials, shrubs, evergreens, trees and hardscapes. Contact Gertens Wholesale
at 651.450.0277 for details.
Guarantee:
There is no warranty on plant material purchased with a wholesale account. Gertens stands behind our plant
material when a pattern of loss is sustained with a particular variety. Where there are abnormal losses with
no particular pattern, claims will be processed on an individual basis. Gertens is not responsible for any other
expenses, losses, or inconveniences, which a purchaser may sustain or suffer as a result thereof. Plants are a
perishable product. With good horticultural practices, losses, if any, should be minimal. Gertens has numerous
MNLA Certified Personnel who are glad to share their knowledge to maximize your success with our plants.
Claims:
Claims for missed plants or other causes on a delivery or pick up must be made within 5 days of purchase and
can be directed to the Wholesale Office.
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