Martin Bittner Press information - SolveDirect

Manager of IBM Global Services. Previously
Martin held other management positions
within IBM, including user support,
personnel management and service
marketing. Martin is an innovator of SaaS
offerings for service management
integration and implementation of workflows
across the enterprise. Altogether Martin has
20 years of high tech and software
experience.
Martin Bittner is committed to the world’s
only independent and internationally
recognized organization for IT Service
Management, the Information Technology
Service Management Forum (itSMF), and to
the AFSMI (Association for Service
Management International). In addition, he
is a member of IT industry associations
including BITKOM and CompTIA. He studied
at the University of Economics (WU) of his
native Vienna and holds a Master of
Business Administration.
About SolveDirect
* * *
SolveDirect Service Management provides cloudbased
solutions for smart IT Service Management
integration. It offers international companies and IT
service providers a flexible way to integrate and
automate processes and service management
between large enterprises and IT service providers.
This reduces downtime and costs and increases
customer satisfaction. Well-defined workflows, a 360°
view on service level agreements, real-time
monitoring of targets, as well as flexible access to the
service management platform from anywhere enables
companies to optimize their customer service and
increase efficiency up to 50 percent.
The company, headquartered in Vienna, Austria, and
with an office in Silicon Valley, USA, is represented
throughout Europe and the United States. More than
220 customers from all industries and sizes around
the world use SolveDirect solutions that connect more
than 270,000 end users in 68 countries.
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