Martin Bittner Press information - SolveDirect

Short Biography
Martin Bittner
CEO and Managing Director
Martin Bittner is one of the co-founders of
SolveDirect. As Chief Executive Officer
(CEO) and Managing Director, he is
responsible for strategic cooperation with
customers and partners, and the expansion
of the company. This includes the
development of financial plans and the
establishment of strategic technology
partnerships. SolveDirect’s geographical
expansion is also driven by Martin Bittner -in
2010, he established a SolveDirect
subsidiary in Silicon Valley for the U.S.
market.
„SolveDirect was founded with the goal of
making processes more efficient and
enabling a transparent relationship between
IT service providers and service customers.
These goals are achieved through advanced
automation and smart integration of
services. The increasing demand for our
solutions shows that SolveDirect closes a
gap. The cloud computing market is growing
rapidly by 43% per year according to
Gartner. Today more than 220 companies
and large enterprises in 68 countries are
connected to the global SolveDirect IT
Service Management Platform. We will be
launching a new Easy 4 Business solution to
help companies of all sizes collaborate for
end-to-end service delivery”
In managing SolveDirect, Martin Bittner
draws on his extensive international contact
network, established during his long career
at IBM Austria. Before Martin Bittner
founded SolveDirect together with Marcus
Oppitz in the summer 2000, he was Sales
Press information
Martin Bittner, CEO and Managing
Director, SolveDirect
Seite 1/3

Manager of IBM Global Services. Previously
Martin held other management positions
within IBM, including user support,
personnel management and service
marketing. Martin is an innovator of SaaS
offerings for service management
integration and implementation of workflows
across the enterprise. Altogether Martin has
20 years of high tech and software
experience.
Martin Bittner is committed to the world’s
only independent and internationally
recognized organization for IT Service
Management, the Information Technology
Service Management Forum (itSMF), and to
the AFSMI (Association for Service
Management International). In addition, he
is a member of IT industry associations
including BITKOM and CompTIA. He studied
at the University of Economics (WU) of his
native Vienna and holds a Master of
Business Administration.
About SolveDirect
* * *
SolveDirect Service Management provides cloudbased
solutions for smart IT Service Management
integration. It offers international companies and IT
service providers a flexible way to integrate and
automate processes and service management
between large enterprises and IT service providers.
This reduces downtime and costs and increases
customer satisfaction. Well-defined workflows, a 360°
view on service level agreements, real-time
monitoring of targets, as well as flexible access to the
service management platform from anywhere enables
companies to optimize their customer service and
increase efficiency up to 50 percent.
The company, headquartered in Vienna, Austria, and
with an office in Silicon Valley, USA, is represented
throughout Europe and the United States. More than
220 customers from all industries and sizes around
the world use SolveDirect solutions that connect more
than 270,000 end users in 68 countries.
Seite 2/3

Press contact:
SolveDirect Service Management GmbH
Karl-Farkas-Gasse 22
A-1030 Wien
http://www.solvedirect.com
Dipl. Kffr. Kathrin Vöpel, Marketing
Tel.: +43 1 585 35 55 223
Fax.: +43 1 585 35 55 111
E-Mail: kathrin.voepel@solvedirect.com
Britta K. Steele, Head of Global Marketing
Tel: +43 1 585 35 55–17
M US: +1 609 433 0568
E-mail: britta.steele@solvedirect.com
talkabout communications gmbh
Ursula Schemm
Balanstraße 73
D-81541 München
Tel.: +49 89 459954-24
Fax.: +49 89 459954-44
E-Mail: uschemm@talkabout.de
http://www.talkabout.de
Seite 3/3