Service Management Easy 4 Business In The Cloud ... - SolveDirect
Service Management Easy 4 Business In The Cloud ... - SolveDirect
Service Management Easy 4 Business In The Cloud ... - SolveDirect
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<strong>Service</strong> <strong>Management</strong> <strong>Easy</strong> 4 <strong>Business</strong><br />
<strong>In</strong> <strong>The</strong> <strong>Cloud</strong> and On Demand<br />
Martin Pscheidl, Director Product <strong>Management</strong><br />
IT <strong>Service</strong> Dialog 2.12.2010<br />
www.solvedirect.com
Customers Challenges Today<br />
<strong>Service</strong> Providers need a 360<br />
degree view of the Partners’ service<br />
delivery including the SMEs<br />
Huge headaches with the IT service<br />
outsourcing communities, number of<br />
service partners and requirements<br />
for seamless integration<br />
Number of IT devices, software and<br />
SLAs are is growing exponential<br />
Globalization – working anywhere<br />
<strong>In</strong>tegration Standards and ITIL are<br />
not enough to connect via B2B!<br />
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Our Customers Today<br />
www.solvedirect.com<br />
As per: Q2/2010 (exerpt)<br />
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What is a SME?<br />
You can Tell which Company<br />
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is an SME<br />
by the Resources<br />
they have Available<br />
for the<br />
<strong>Service</strong> <strong>Management</strong><br />
<strong>In</strong>tegration Project<br />
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SME Challenges in B2B<br />
Enterprise Requirements<br />
Process / Organization<br />
Focus on Data<br />
Error Handling<br />
Security / <strong>In</strong>frastructure<br />
Market Power<br />
Dedicated Operation<br />
Change Procedures (1 : n)<br />
www.solvedirect.com<br />
Benefits for SME ?<br />
Automation – Savings<br />
Quality – Volumes<br />
7 x 24<br />
Blueprint<br />
Flexibility<br />
All in One<br />
1 : 1
Different Needs for Different Partners<br />
Mitigation for<br />
Process,<br />
Standards, Data,<br />
Security<br />
<strong>In</strong>vestment:<br />
High, Both Parties<br />
8-16 weeks<br />
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Offering a<br />
Limited Choice<br />
of <strong>In</strong>dustry<br />
Standards<br />
<strong>In</strong>vestment:<br />
Low, 1 Partner only<br />
1-2 weeks<br />
SaaS ITSM<br />
Solution -<br />
<strong>In</strong>stantly<br />
<strong>In</strong>tegrated<br />
<strong>In</strong>vestment:<br />
No, 1 Partner only<br />
1 day
Why Can’t <strong>The</strong>y Make it <strong>Easy</strong> for <strong>Business</strong>?<br />
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Many service partners<br />
Enterprises and especially the SMEs,<br />
lack the<br />
infrastructure and flexibility<br />
to keep pace<br />
with the continuously changing<br />
environment of<br />
B2B <strong>Service</strong> <strong>In</strong>tegration<br />
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Let‘s move B2B to e4B…<br />
www.solvedirect.com<br />
<strong>SolveDirect</strong>‘s e4B Framework<br />
Delivering<br />
<strong>Easy</strong> Anywhere<br />
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<strong>SolveDirect</strong> e4B Program 2011<br />
Low Touch Software<br />
• Enable a high degree of self customizing by partners and customers ("low-touch")<br />
• Reduce the effort for building B2B connections by 50 %<br />
• Reduce the effort for building standardized B2B connections to zero ("zero-touch")<br />
Use Case Centric<br />
• Definition of a library of ITSM and B2B Use Cases<br />
• Availability of the Use Cases in a <strong>SolveDirect</strong> Reference environment<br />
• Providing ready-to-use Cases, Workflows and Connection Patterns<br />
to select and use.<br />
Effective Know How Transfer<br />
• Application of efficient methods for know how transfer to customers<br />
• Structure know how in small – easy consumable - units<br />
• Usage of e media for instruction and learning<br />
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<strong>Easy</strong> and Quick <strong>In</strong>tegration<br />
Use prepared connection patterns<br />
for integration use cases<br />
<strong>In</strong>tegrate your processes with<br />
your partners immediatly<br />
Extend or change integrations<br />
without project delay<br />
Built connections without deep<br />
involvement of 3rd parties<br />
Have a clear sight on your<br />
collaboration landscape<br />
Monitor the performance<br />
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4 Days<br />
8 Weeks
Low Customizing, Ready To Go<br />
Use cases are more important than<br />
functions, features<br />
inventing everything from the scratch<br />
is costly<br />
Prepared use cases push efficiency<br />
and effectiveness<br />
Ready to use reference samples<br />
reduce time to decide and implement<br />
to a minimum.<br />
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<strong>In</strong>cident Problem Change<br />
<br />
A<br />
B<br />
C<br />
D<br />
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Simple Efficient Know How Access<br />
Know How to apply Use Cases<br />
available anytime and everywhere<br />
Usage of the most efficient media<br />
to transfer knowledge to spare<br />
time and cost<br />
Reduce neccessery<br />
documentation to a minimum<br />
Apply modular frameworks to<br />
select exactly what is needed<br />
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Contact<br />
Martin Pscheidl<br />
Director Product <strong>Management</strong><br />
<strong>SolveDirect</strong> <strong>Service</strong> <strong>Management</strong> GmbH<br />
martin.pscheidl@solvedirect.com<br />
www.solvedirect.com<br />
www.solvedirect.com<br />
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